Urgent Correction cancellation

Can anyone tell me how to close an urgent correction, the associated change request and support message after the change request has been approved but then the decision is made that no work is required. The developer has not been assigned to the urgent correction and no transports have been created.

Hai Nanacy,
If the urgent correction is in created state you can go to action and click withdraw correction.This will close the Urgent correction and the preceeding document i.e., change request will be changed to to be approved status.Then you need to close the Change request manually and close the support desk also manually.
Please revert for any clarification,
Thanks and regards,
Avinash.

Similar Messages

How to import a transport from an urgent correction into QAS again ?

Hi guys,
we're new in charm.
We have an urgent correction document, with 1 transport.
We've put the urgent correction in status "to be tested" so now the linked transport is imported into QAS system. But this was a little bit too soon :-s
I had to do some manual work on QAS before importing that transport.
Can I easily (or how can I do this at all) import that same transport again into QAS ?
kind regards,
David De Boel

Hi Guys,
We have implemented change request and upgraded for SP 15 support pack
when the user tries to import through urgent correction by selecting pass correction to test the TP is not getting imported, when i checked the log it is saying
System cancel RFC destination SM_BQ2CLNT100_TRUSTED, Call TMW_SET_PROJECT_SWITCHES: No authorization to logon as trusted system (Trust ed RC=2).
You cannot import any requests for project BD2_P00001 at the moment
Then i went to show project status switches and changed as "Request can be imported" from " request cannot be imported", then the user is able to import the UC from the task list,
But ideally the status switches should be " request cannot be imported" so that the TP can be imported only through change request.
kindly give ur inputs as it is very urgent.
Regards
Raju

Automatic import urgent corrections

Hello ,
we have a userown urgent correction (zdhf). everything is ok, but we want import the urgent correction autmaticly in the productivesystem in the evening, if the urgent correction hav the status "authorized for import".
is it possible?
regards
nico
Edited by: Nico Effenberger on Oct 21, 2008 10:16 AM
Edited by: Nico Effenberger on Oct 21, 2008 10:27 AM

The question is answered.
We use now the report sap_socm_service_report with a variant. it works good.
thx nico
Edited by: Nico Effenberger on Oct 21, 2008 10:29 AM

Urgent Correction: Release transport request (transport is red)

Hello!
Has some one experience to solve the problem bellow:
By an urgent correction it is not possible to release transport. In the field "Task" I can see a red point that not allow to proceed.
If I release the transport manually in the satelite syytem, without CharM, my import runs with error:
AGR_1016 table class is 'C'. Entries are only imported to client '000'.
AGR_1016B table class is 'C'. Entries are only imported to client '000'.
AGR_PROF table class is 'C'. Entries are only imported to client '000'.
AGR_USERT table class is 'C'. Entries are only imported to client '000'.
AGR_TIMEB table class is 'C'. Entries are only imported to client '000'.
Main import
End date and time : 20071115141115
Ended with return code: ===> 8 <===
The question is:
I would like to copy some existing role to cutomer's namespace Z... save the rolle and transport the role via CharM.
Is it usual to get the error I get?
Thank you very much!
regards
Thom

Hi Liza:
You cannot delete released transport requests.
Don't import them into QAS or PROD.
If you already imported them, then your only option is to delete the Objects manually in DEV, capture the deletes in a new request and transport th enew one.
As you know if you released a request, you can ignore it without moving it anywhere.
Ram Chamarty
Message was edited by: Ram Chamarty

Urgent Correction 'In Development'

Hi,
In Urgent Correction when we execute action 'In development' a transport request is also created. How is the transport request creation triggered from "in development' action.
Actually i have a requirement where i want to separate the two actions 'set in development' and 'create transport request'. I compared the 'In development' action for both normal and urgent correction but couldn't find the difference. The 'Set in development' action doesnt create transport request in case of normal correction.
In case you know where the difference lies please provide insights.
Regards,
Kriti Bhalla.

Found out myself.
IMG Path:
SAP Solution manager  Advanced Configuration  Scenario-Specific Settings  Change request management  Extended Configuration  Change Transaction  Change Transaction types  Make Settings for Change Transaction Types
Select the transaction type and under assign actions delete entry
E0002 CREATE_REQ
now when you execute action 'in development' in urgent correction the transport request is not created.
You can create a new action 'Create Transport Request' similar to the one for normal correction.
Regards,
Kriti Bhalla

Landscape for Urgent Correction

Hi all,
I am working on Urgent Correction process PoC. I have created a logical component with multiple clients (two quality clients, two integration clients) between development and production client.
When I created an Urgent Correction change document (SDHF) with the above mentioned Logical Component, I could see only three clients (dev, quality, and production) not all the clients?
When I used same logical component for Implementation Projects, I could see all the clients..
Could anybody explain why Solution Manager behaves differently for Urgent Correction (SDHF) and Normal Correction (SDMJ) even though the same logical component is used. Please make a note that I am working on PoC.
Response is greately appreciated.
Mike.

Hi Mike,
If we want to import to multiple clients/systems we need to include them in the system landscape under quality system.(even the integration clients should be included as quality system in system landscape).
The task list of an urgent correction contains exactly one production system (where the problem occurred) and only the systems that are on the shortest transport route from a development system to the production system. The reason for this is that you want to implement your urgent correction as quickly as possible.
So when we use Urgent correction the only option available to move the tp's across multiple clients is to use the report.
We have also tried to do some setting in STMS but ended in Vain.
Hope this information is useful.Please revert back for any clarification.
Thanks and regards,
Avinash.

Urgent Correction

Hi,
Is it required that in urgent correction the maintenance cycle should be in a particular phase. Do we change phases as in case of the normal correction?
Regards,
Kriti Bhalla.

Hi Kirti,
Urgent corrections are independent to the maintenance cycle.Urgent corrections are permitted in every phase except for the Go-Live phase.So it is not required to be in any particular phase for urgent correction .
Regards,
Sumit

Urgent Correction Completion status

Dear all,
We are using Charm,and when i complete a urgent correction the status of the urgent correction is changed to "withdrawn" instead of "completed".Did any one faced this problem?Please help ASAP.
Thanks and regards,
Avinash.

pls follow:
spro-mm-purchasing--purchase requisition-define document type---here u see the field selection assigned with the document type.
no w again follow spro-mm-purchasing--purchase requisition-define screen layout at document level-select the field selection u have seen assigned with the document type-choose details-here in the next screen u select thefield selection group and choose (F2)-in the next screen u can select the field table as per ur requirement.
regards,
indranil

Urgent Correction COmpletion

Hi all,
We are using SOLMAN 4.0 and SCM is configured for multi clients.Now when i do a urgent coorection,while completing the urgent correction it gives a warning "Not all mandatory phaseswere completed Do you still want tocomplete the task list?".
We are haveing 3 developement clients and iam moveing the request from 110 client.
Moreover when i click complete correction,it tries to log on to 120 client(i.e., i am taken to the logon screen)when i enter the password,it then gives the above warning.
Can anyone tell what are all the mandatory pahses for a urgent correction?
Why it logs to 120 client when i click complete correction?
FYI:It was working fine when there is only single clients in dev and quality.
Thanks in advance,
Avinash

Hello,
the usual action after the completion of urgent correction via Task Plan called "Complete Correction".
After this action the are no more action possible in SDHF because the SDHF has an intern status "finished".
The last action in this process is in SDCR. Here you have execute the action "Confirms Realization".
After this action the are no more action possible in SDCR because the SDCR has an intern status "finished".
You can send an email notification after each action. This is not SAP standard. You must create your own CRM action.
The note 691303 (Sending E-Mail from message after status change) will guide you.
Best regards
Thomas

Urgent Correction "Ext. Reference No." Field

Hi,
I have a requirement where i need to change the text "Ext Reference No." to "Ticket No." in urgent correction header screen.
In case someone knows how it can be done please let me know.
Thanks & Regards,
Kriti Bhalla.

Hi Kriti,
The external reference field can be changed to Ticket no. for this you need to find out in which table the external refernce field is stored, then doble click on component type of External refernce field(CRMT_PO_NUMBER_SOLD), once you double click on component field it will take you to data element(CRMT_PO_NUMBER_SOLD). in data element select FIELD LABEL tab and select goto menu and select Transalation. one you click on transaltion it will ask for target language, so in target language select EN and press enter then one more screen appears there you can change the field name and save it.
Pls revard points .
Thanks&Regards
Sitaramaraju.P

The requests imported within an urgent correction, getting reimorted in MC

Hello All
Using change request management, I found that when we are importing normal corrections, the previous imported requests via urgent corrections are getting re-imported in to the production. Its the standard configuration that SAP provided, but its going to be trouble if its going to overwrite the previous imported changes.
Does any one know how to resolve this issue to avoid re-importing of already imported requests in maintenance cycle [MC]? Is there any way to resolve this issue?
Urgent help will be appreciated,
Thanks & Regards
Sharmishtha

Hi Jason
I am using solution manager 4.0 SP 12, with default functionality I am facing following issue.
For example request T1 is released from Dev and imported in QA, then after PRD in urgent correction. In maintenance cycle i.e. normal correction, request T2 is released from Dev, but while import in QA, its importing T1 and T2, same happens when we are trying to import it PRD, its importing again T1 and then T2.
This is happening because requests are getting import with import again tp option, but its set default for preliminary transports i.e. urgent correction. As its happening via change request management I dont know where do we can change/set this option or change these default configuration settings.
Its problem if its try to import the already import request as it may have impact on the current functionality as per our users & clients concerns.
Will you please help me in this ?
Waiting for reply;
Regards,
Sharmishtha

Duplication of Urgent Correction in CHARM

Hi Guys,
I am currently working on CHARM implementation and my doubt is when i select the action as "withdraw correction" and save the transaction the Urgent correction is getting withdrawn, but simultaneously one more urgent correction is getting created with a different transaction ID. If i select action as "withdraw correction in urgent correction with sap_all, then the UC is getting withdrawn and new UC is also not getting created .This is only happening only with diffrent user ID's
Kindly give your inputs on the abouve issue.
Thanks in advance
Raju

hi Shiv,
From my understanding the urgent corrections don't care what state the maintenance cycle is in but they do need to belong to one. When the maintenance cycle is changed for the normal corrections to be imported, the urgent corrections are imported again. I can't remember where I read this, but it was in some ChaRM documentation. Perhaps someone here can elaborate.
regards,
Jason

ChaRM: Completion of urgent correction

Hi!
What is the usual action after the completion of urgent correction via Task Plan?
Is it possible to inform (automatically) the end user/support team about it?
If Yes, how?
Thank you very much!
regards
Thom

Hello,
the usual action after the completion of urgent correction via Task Plan called "Complete Correction".
After this action the are no more action possible in SDHF because the SDHF has an intern status "finished".
The last action in this process is in SDCR. Here you have execute the action "Confirms Realization".
After this action the are no more action possible in SDCR because the SDCR has an intern status "finished".
You can send an email notification after each action. This is not SAP standard. You must create your own CRM action.
The note 691303 (Sending E-Mail from message after status change) will guide you.
Best regards
Thomas

Automatically confirm CR after Urgent Correction closed

How do we setup ChaRM so that when an URGENT CORRECTION is closed, the CR is automatically confirmed.
ie. Urgent correction > Imported to Production > Confirmed > Closed
(at this point the CR would automatically change from Approved to Confirmed)
Thanks!!

Hi shivjansi
I have checked the config in the IMG (as per your suggestion) and can confirm I have already set this up.
ZDHF E0008 SET_PREDOC
and
ZDHF E0010 SET_PREDOC
This should change the ZDCR status when the ZDHF is closed (E0008) or withdrawn (E0010). But it's not happening
With the ZDMJ I have added similiar config:
ZDMJ E0013 SET_PREDOC
and
ZDMJ E0014 SET_PREDOC
This is working fine for ZDMJ. When a ZDMJ is withdrawn (E0014), the ZDCR goes from Approved to Pending Approval. When a ZDMJ is closed (E0013), the ZDCR goes from Approved to Confirmed.
Just need to get ZDHF doing the same thing!
Shivjansi - is there something else I can look at for ZDHF to get this working? Thanks!!!

Invoice correction/cancelation

Hi,
Can any one explain the difference between the invoice correction and invoice cancellation.
Plz give some examples.
regards,
v.s.vas

hI
Invoice Correction Requests
Definition
A sales document used in complaints processing to correct the quantity or price of one or more items in an invoice.
Note
The invoice correction request is the same as the differential credit memo in the SAP R/2 System.
Use
You can create an invoice correction request if the wrong prices have been calculated for the customer. The invoice correction request can be automatically blocked by the system until it has been checked.
The system calculates the difference between the amount that was originally calculated and the corrected amount for each item.
Once it has been approved, you can remove the block. The system creates a credit memo with reference to the invoice correction request. If the remaining amount is positive, the total value does not have a + sign, if the remaining amount is negative, the total value has a sign.
Structure
An invoice correction request is a type of sales order, like the standard order. For more information on sales documents, see Working With Sales Documents.
An invoice correction request has the following structure:
Header
This contains the data that is relevant for the whole invoice correction request, such as sold-to party and payer, and the total value of the invoice correction request.
Item pairs
Two items are automatically created for each item from the invoice, to be copied for the invoice correction request:
o First: Credit item
o Second: Debit item
These contain the same value and quantity.
In the credit item, the system credits the customer with the full value. If you change the debit item (for example, due to new pricing or a change in quantities), this results in a difference amount.
Note
In most cases, an invoice correction request is created with the aim that a credit memo is generated. In the standard system, the invoice correction request is therefore characterized as a credit memo request, which means that the system creates a credit memo based on the invoice correction request.
In Customizing, you can change this, so that the invoice correction request is characterized as a debit memo request. In this case, the system creates a debit memo, based on the invoice correction request. You can change these settings in Customizing under Sales ® S ales Documents ® Sales document header ® Define sales document types in the Sales document categ. field.
Regardless of whether the invoice correction request is a credit or debit memo, the first item is always a credit item and the second is a debit item.
If you want the system to generate a credit memo for a positive remaining amount, and a debit memo for a negative remaining amount, you need to set an additional sales document type in Customizing, for example, ZRK1 (invoice correction request for debit memos). This sales document should be characterized as a "debit memo request". In addition, you make the setting that this sales document type should be billed with a debit memo (for example, with the billing type L2 ).
Before you create an invoice correction request, you need to consider from the very start what it should be generated for. If the aim is a credit memo, you use the sales document type RK for the invoice correction request, if the aim is a debit memo, you use the sales document type ZRK1 .
You can find further information about setting up a new sales document type in the implementation guide (IMG) under Sales and Distribution ® Sales ® Sales Documents.
You can find further information about setting up a billing type with which this sales document type should be billed in the IMG under Sales and Distribution ® Billing ® Billing Documents ® Maintain Copying Cotrol for Billing Documents, Activity: Copying Control: Sales document to billing document.
Integration
You create invoice correction requests with reference to an invoice.
http://help.sap.com/saphelp_470/helpdata/en/88/63b43bf15f1254e10000000a114084/frameset.htm
http://help.sap.com/saphelp_470/helpdata/en/e3/e5a03bf6ccec25e10000000a114084/frameset.htm

Urgent Correction cancellation

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