USB3 ports stopped working on MSI GE60 0ND-042US Notebook

That's it, the two USB3 ports on the front of the left side were working and now they don't work at all, no matter what I plug into them, USB3 drive, USB2 drive, USB mouse, etc. Nothing. Please help. I have rebooted checked the ports in the device mgr., etc.
Thanks
This is the model
bhphotovideo.com/bnh/controller/home?O=orderHistory&A=details&Q=&sku=862988&is=REG
Is there no actual support from MSI, just a user forum?

Quote
Is there no actual support from MSI, just a user forum?
Yes, there is. This forum is intended as a 'first line' method of support, as many support questions can be answered by other fellow MSI users, thus freeing up MSI Support personnel to answer the more tricky questions that maybe cannot be answered here. To contact MSI Support directly, see this topic: >> How to contact MSI <<, but first see if anyone here can help you.

Similar Messages

Stop error 0x000000D1 in MSI GE60 0nd/0nc

Hello,
i just I just bought a few days ago the laptop MSI GE60 0nd/0nc and until now got few blue screens..
all of the blue screens have the same .
the stop errors is 0x000000D1 ..
Picture of one of the blue screens:
files and data of my blue screens:
dropbox.com/s/qftex61g2hsqkv1/Minidump.rar
I do not know why this is happening.
But until now I have tried several things to solve the problem that information I can provide:
When I bought the computer, the computer came without an operating system (Windows). it was only freeDOS.
I installed Windows 7 (the X17-24281.iso copy from here - official-windows-7-sp1-iso-image-downloads-t12325.html with Valid serial i have). Then the blue screen happened to me at the first time. the First blue screen was happened to me while I was trying to change the my partitions in my Hard Disk Through the "Create and format a hard disk partitions" in Windows 7.
I can say definitively - it happened on a clean Windows - Before I installed any drivers from my disc that came with the computer.
But the first blue screen not saved and documented. It is not included in the download, and it's not in the images.
I re-installed windows and it is deleted.
The other times it happened to me was after i have installed the drivers.
and this was happen not when i played games..
Most times it happened when i used the softwere 3ds max 2013.
The strange thing is that it did not happen and not even once in heavy game when the computer work most hard.
I played for hours the game Far Cry 3 on ULTRA settings and no blue screens at all..
this point is very strange.
not all of my blue screens happened While 3ds max 2013 running but most of them.
i downloaded the software "bluescreenview" and Every time i got a blue screen, i looked in that Software.
Most of the blue screens was Show me that the broblem is with the ntoskrnl.exe.
but by Search on Google - this info was not good enough for me because According to Google - this exe do Lots of general things.
Yesterday i got a new blue screen with the same Error Message - DRIVER_IRQL_NOT_LESS_OR_EQUAL
but this blue screen gave me more info About the problem -
According to "bluescreenview" i saw that there was Another file (with the ntoskrnl.exe) that Caused the problem.
that file is "netwsw00.sys" -
I did a Google search and it gave me much more information ..
The problem is with the intel wireless card.
After some searching, I came to a topic at Intel forum:
communities.intel.com/thread/33377?start=15&tstart=0
In this topic people have complained about this problem (Blue screen).
On the second page of the topic someone gave a link to an old driver for the intel wireless card.
he said that he Does not have that problem with this driver. the old driver version is 14.2.0.10.
so i installed this driver and after that i thought I solved the problem...
Because after that I did not get a blue screen for a long time ...
I turned on the 3ds max and for hours - laptop worked properly.
I did a lot in that time. I played far cry 3 and I used a lot on the computer.
but at the end - it happened again. While 3ds Max and Photoshop running.
This was a blue screen with the same message.
I do not know what to do.
Please help me!

Quote from: darkhawk on 13-May-13, 06:43:40
Ok, first off, the link you provided does NOT pertain to you at all. Your problem is pertaining a stop error. The problem at that link is related to the e22w8x64.sys which is completely different.
Are you overclocking the computer at all?
Are you 100% certain that the hard drive is NOT failing?
You are right.
But I'm sure that it is the Wii-fi.
Because the file netwsw00.sys related to the intel wireless card.
and i found a topic about BSOD with this file on intel forums and i tried the solution but it does not solve my problem.
i also installed these drivers:
https://forum-en.msi.com/index.php?topic=164835.msg1215981#msg1215981
for the killer network divice in case that the problam is with the killer network.
what i am doing is to search BSOD problems with the intel wireless card and just try the solutions even if those problams is not the same as my.. i just think that maybe one solution might would solve my problem.
In fact, I think I found someone's topic here with the same problem:
https://forum-en.msi.com/index.php?topic=168821.0
The solution there is to disable the 802.11n.. but i have more ideas and I want to try it and I would rather try anything because it's the last option for me.
By the frequency of these blue screens, the impression I get is that it's a case of instability.
These blue screens happen after activities related to intel wireless card.
For example - it happened after I turned of the wii-fi and then turned on through the S-Bur.
The last time it happened to me was when I tried to get into online mode in some game.
But because I can not make more blue screens by repeating the steps I did, it leads me to think that the problem is instability.
I tried to think what causes instability and that's all that came to mind:
* Heat
* memory leak in the intel wireless card or something similar
* Hardware problem in intel wireless card
So what I thought to do now is set that the intel wireless card will not work too hard.
And I think I found a place to set it but I'm not sure.
In Device Manager I pressed right button on the intel wireless card and then I clicked on "Properties".
in "Advanced" tab i found that these are the options I can change:
My goal is to change everything that might cause the card to work harder ..
so i thought to change "Transmit Power" and ""Roaming Aggressiveness"
Both of them were defined to "5. Highest".
i changed it to "2. Medium-low".
i hope that it will solve the problem...

MSI GE60 0ND Wireless not working

Hello
I bought a MSI GE60 0ND From Amazon had it for 3 days now, When i got the laptop i set it up and the wireless was working
i used Windows updates and had about 330M of updates, after it installed it told me to restart the laptop, i restarted the laptop, then i checked for updates and there was 4 of them, i used the internet at the same time, and 2 mins later my internet stoped working, it is telling me that I'm still connected to the wireless but when trying to use the internet it douse not work and the windows update froze but could not detect that it was having a problem, i tryed restarting the laptop, and it did the same thing about 3 mins into running the laptop.
i have tryed using the Live Update 5, to update my wireless and still is doing the same thing.
i thought maybe something was curruped in the files so i System Recovery the laptop and did the same thing allover agen and still it is doing the same thing.
im not a big on the internet side but my brothers laptop works fine with the wireless and he is set up just the same as my laptop with the internet.

Check: https://forum-en.msi.com/index.php?topic=161106.0

Satellite R830 - USB3.0 port stop working after long time usage

Hi there,
This is my new laptop. I got it just one week. However, USB 3.0 port is very weird. It always stop working when i used it for several hours. I try to update the driver, but i still seems not working.
are there any other solutions?

>well, it will stop working as well when i use it as data transfer.
So how long does it take until the USB 3.0 port stops working?
Does it interrupt the data throughput?
Did you use the USB 3.0 compatible devices?
On the Toshiba European driver page you can find the USB 3.0 driver version 2.0.34.1.
Are u using this version?

Second monitor stopped working with MSI Cyclone OC 460GTX 1Gb

Hi everyone!
I recently bought this card and it worked well for about a month. I woke up one morning to see my second monitor having turned black. There appears to be a signal of some sort since I don't get the "no signal/input" message, but there's no response no matter what I try. I went back to the shop and they confirmed the same error which was then believed to be a broken secondary DVI port. They tested a new card and found it to be working, but I got the same black screen when I came home and plugged it in.
I'm using a 24'' BenQ G2400WD and a Samsung SyncMaster 173T. As they worked well together for about a month and did so on my old 9800GT as well I have no reason to expect the actual monitors to be the cause. They both work fine on DVI 1, but none of them do on DVI 2.
I'm currently sitting with my second card and have tried the following things:
- clean install of new drivers
- uninstalling the last windows updates before the second DVI port stopped working (and then doing a clean install of drivers)
- confirmed that both monitors work on the other port
I've talked to the shop again and they told me they got the card I handed in to work by making sure it was properly connected. I've made sure of this myself as well of course, but without any luck. The guys at this place are known for being good at what they do so I have no reason to suspect that they overlooked anything obvious. The fact that they've gotten both cards to work at their place puzzles me a bit.
My current theory is either a bad batch of cards or some sort of windows update breaking dual screen support. I would expect to have heard about it if it was a windows issue, but both cases might be underreported given that most people only use one monitor. I filled in relevant information in my signature to the best of my knowledge. Please let me know if I've missed something and I'll try to figure it out.
Any help appreciated

OK, I will let you know. First update:
Vendor has already given me a RMA number(less than 2 hours). The VGA card should hopefully be in the snail mail process tomorrow.
One weird thing, my RMA was degraded from replace to repair. Not quite sure about that one? Not sure if that means that it will be replaced or sent to MSI from vendor for repair/or vendor will attempt repair? Only time will tell, I guess. The only great thing is that just one of these 4890 Cyclone OC cards beats out a single 3870x2 vga card hands down. And thanks to this forum, I was taking some time to read up on this forum. I must say I am impressed, keep up the good work moderators and MSI. Thanks and will keep you updated. Special thanks to Svet.

Fan Issue MSI GE60 0ND 455 XDE

I´ve bought a MSI GE60 0ND 455 XDE laptop and installed the newest offical drivers, firmware and Win7. I´ve also built in a SSD and RAM. There is only one problem, the fan keeps spinning up and down every 10 seconds even when nothing is running on the laptop. If i change with rweverything the EC value in Field 72 from 29 into 30 there is no issue anymore, but if i reboot i have to do it again. Is there a possibility to fix it permanent? Maybe with a firmware update or an unlocked BIOS?
Thank you!

Quote from: BerndBrot on 08-July-13, 18:35:47
BIOS: E16GAIMS.10F Build: 12/18/2012 16:52:43
EC: 16GAEMS1 Ver4.04 Build 04/26/2012
Oki will work over it and send back to you when its done [after 2-3 hours]
Will send you custom EC with wanted changes and unlocked BIOS with addiction intel rapid storage firmware update to the latest version
EDIT: Done, check PM

MSi GE60 0ND - Fan has started to randomly speed up slow down

MSi GE60 0ND-463UK
I7 3630QM
GTX660M
Windows 8 64 bit
As of yesterday, my laptop has started to weirdly (under no loading on GPU or CPU, CPU 20% max during HD video watching on Youtube/Twitch.tv) causing my fan to go from being quiet to shoot up in speed, this seems to stop when plugged in but when on battery power it's becoming more frequent. The only thing that is being done on the laptop when this happens is internet browser use.
I cleaned my laptop 2 days before yesterday so it can't be a heat issue or dust issue. I'm quite clueless right now. I'm not what else to tell you, as that's all I've done. No updates to windows, no software updates on anything for over a week now I believe. Cable issue maybe?
Hope I can get some info on this.

Quote from: Svet on 06-February-14, 04:13:12
Yes, indeed the MSI download servers seems to be crapped out right now.
But i have a backup of wanted firmware at my PC,
im attach it here for you.
For flashing you can use >>Clear CMOS Guide<<
point to mode 1 then point to archive file.
wait the USB key to be prepared, then reboot your notebook.
go in BIOS setup, then set boot mode to legacy,
then save and exit, and press F11 at bios post/logo screen for BBC popup with storages,
when USB key appear choose it to boot from it and proceed with update
USB prepared properly according to the Software. Restarted my laptop
Legacy mode engaged, saved ad exited, pressed F11, found my USB Kingston, and this is the message I received when selected. Not quite sure what it meant but clearly something is wrong.
Intel UNDI, PXE 2-0 (build 083)
Copyright (c) 1997-2000 Intel Corporation
For Bigfoot PCIE Ethenet Controller v2.1.1.1(02/09/12)
Check Cable Connection!
PXE-N0F: Exiting PXE ROM
Reboot and select proper boot device
or insert Boot Media in selected boot device and press any key.
(I did want ot upload the picture but it's taking forever for some reason)
I did select my "Kingston" USB option in boot device options.

MSI GE60 0ND - Fan Issue - Cooler Boost Button

Hello,
I have a problem with my MSI GE60 0ND. The fan / cooler boost button above the keyboard is always glowing and sometimes very light flickering. The fan spins at a normal and quiet level.
When I press the button the fan starts spinning up and stays at the high level. The ligt of the button keeps glowing, but the flickering stops completly. When I press it again the fan goes back to a normal level, but the light keeps glowing.
I recently updates the EC-Version, because I had an issue with my fan which was really annoying. Before the EC update my fan kept spinning up and down every 10-20 seconds.
The temperatures ware always at a normal level. I own my MSI GE60 about one year. The spinning fan issue started just one month ago, but was fixed trough the update.
Some detailed information about my notebook:
MSI GE60 0ND
Bios: E16GAIMS.10F (Release version)
EC-Version: 16GAEMS1 Ver4.05
I'm using Windows 7 x64 and tried also Windows 8.1 x64. Both have the same fan button issue.
Installing / Uninstalling MSI SCM utility didnt make any difference.
Regards
Thomas

Quote from: w33daw on 03-December-13, 18:14:26
fan is constantly spinning with the same, average speed. It goes faster when on stress but continue to spin when system is idle
Bios Version: E16GAIMS.10F
EC Version: 16GAEMS1 Ver4.05
Sorry to spoil that, but the fan was indeed always spinning before, too. But very quietly at a low rate! You could observe rotational speed in RWeverything and it did NEVER stop with that notebook (GE60) and the EC-version 14.04
If you want to go back, check out my post here. There are the old firmware files included as well. But read the readme.txt thoroughly first!
https://forum-en.msi.com/index.php?topic=162459.msg1251647#msg1251647
Regards,
jku

Msi ge60 0ND ,, after making update for firmare :(( !!

I've msi ge60 0nd .. and it's working correctly !
i'm making update 4 firmware ~~!!! without reason
and after update the wlan button turning off all the time ... but it's work !
how can i recover the firmware !??

I'm not really certain what you're trying to say you did.
Did you update the firmware or BIOS? Which one did you use?
Why did you update it 4 times?
What OS are you using?
A little more information and a better explanation would get you an answer much quicker.

MSi GE60 0ND Wireless isdues

Msi ge60 0nd
Intel centrino-n 135
Driver: 15.5.4.45
Lately my laptop is constantly disconnecting, slow or just won't work properly for a period.
For example, today was the worst.... wifi is jumping from 2/3/5 bars and constantly disconnecting and while doing this my samsung galaxy s4 is watching a 1080p with a minute buffer ahead with no issues at all while on same wifi. It is clear zomething is wrong but i have no clue what to do...
Im using my lhone now to make this post as my laptop just isnt connecting long enougb......
Can someone please help as this is a nightmare, speed tests show nothing all keep saying same thing even isp speed tests show nothing wring.

I guess it's the antenna quality issue. If so, it will require a RMA.
Or, you can also refer to this FAQ (although it's for other models):
http://www.msi.com/faq/nb-1178.html

MSI GE60 0ND and Intel Dualband Wireless-AC 7260 plus Bluetooth

I recently bought a Intel Dualband Wireless-AC 7260 plus Bluetooth Adapter (Model Number: 7260HMW) for my MSI GE60 0ND to replace the Intel Centrino Wireless-N 135.
Wifi works without any problem, but bluetooth does not, even with the newest Intel drivers v3.1.1309.
The bluetooth device isnt even listed in the device manager - there are also no unknown devices.
I´m using Windows 8 - also tried Windows 8.1 and a Fedora 20 Live-CD with the same result.
There is no bluetooth device listed.
Could it be possible that bluetooth function of the Intel 7260HMW is somehow disabled in the bios?

I tried the Intel Dualband Wireless-AC 7260 plus Bluetooth Adapter in a Desktop Asus Maximus V Gene using a mPcie Combo-Adapter. Wifi and Bluetooth worked without any issue.
The Intel 7260 is definitly working.
Another issue regarding my MSI GE60:
I switched back to my Intel Centrino Wireless-N 135 and still have no bluetooth functionality. I thought it would be a driver issue, but there are still no bluetooth devices listed in the device manager Windows 8.1). Under Linux Fedora 20 are also no bluetooth devices present.
It seems like bluetooth is somehow hardware disabled. In bios are no bluetooth options visible
Edit: Using Fedora and FN-Key + F9 enabled bluetoth for the Intel Centrino Wireless-N 135 again. Maybe when the SCM / FN-Key Application will work under Windows 8.1, enabling/disabling bluetooth using Windows 8.1 will be possible too

MSI GE60 0ND-422NE

hello everyone, just recently bought myself a MSI GE60 0ND-422NE.
ive been wondering how the turbo boost works in this laptop? when i press the button it asks me what program i want to be able to open with it, and found out that it mean my laptop doesin't support the turbo mode.
under specifications on this laptop from the store i bought it, it says my I5 processor has a max turboclock on 3.1ghz, but how does this work then?
also, since the laptop have both Intel HD 4000 & GTX 660M graphics, does it then automaticly change between those 2 like when i start up a demanding game?

No GE notebook features a turbo, only GT ones do.
Quote from: GE60 OND FAQ: http://www.msi.com/service/faq/672.html
The scenario you encountered is normal since this model doesn’t support overclock function. Note: When the TURBO LED turns blue, it indicates that the system is under heavy loading thus system automatically switches to Nvidia dedicated graphics usage. On the other hand, when the TURBO button is pressed and user-defined key shows up, the blue light will turn off.
Quote from: Kenni0411
also, since the laptop have both Intel HD 4000 & GTX 660M graphics, does it then automaticly change between those 2 like when i start up a demanding game?
Yes, that's how it works.

MDB and Database - Listener port stops working

Hi,
I have created an MDB which does the following when a message is received from the queue.
1. Store message in database
2. do some processing
At step 1, if there is any issue with the database connection (e.g. database is not available etc), I rollback transaction. My idea is to leave the message on queue for now and retry it again after some time unless the database is back again. "Maximum retries" of the listener port is set to N but since there is no retry interval available, all N retries are done in a flash and my listener port stops working. I cannot use backout mechanism as I have to wait for the database to be back again. What are my options?

usmanchaudhry wrote:
Hi,
I have created an MDB which does the following when a message is received from the queue.
1. Store message in database
2. do some processing
At step 1, if there is any issue with the database connection (e.g. database is not available etc), I rollback transaction. My idea is to leave the message on queue for now and retry it again after some time unless the database is back again. "Maximum retries" of the listener port is set to N but since there is no retry interval available, all N retries are done in a flash and my listener port stops working. I cannot use backout mechanism as I have to wait for the database to be back again. What are my options?i believe you need an XA driver and a transaction manager, for starters.
a simple JDBC rollback won't do it.
which app server are you using?
which jms provider?
%

HP Pavilion dv6 All 4 USB ports stopped working

Hello,
I recently bought a Pavilion dv6-6c11sa laptop. Windows 7 Home Premium 64-bit
Everything was working fine for about a week, and then yesterday all of the USB ports stopped working. I have 4 USB ports in total, two 2.0 and two 3.0. No matter what peripheral device I plug in, mouse or flash drive etc, they're not recognized by the laptop. The lights don't even light up on the devices, regardless of the port. I've tried uninstalling and reinstalling the drivers in device manager, taking out the battery and rebooting, installing the chipset drivers (AMD), nothing works. No programs had been installed 3 days prior to the occurence, although I had rebooted several times in that time frame. I simply booted up the laptop yesterday, and nothing worked.
Could anyone offer a solution or suggestion, please?

Hello,
I recently bought a Pavilion dv6-6c11sa laptop. Windows 7 Home Premium 64-bit
Everything was working fine for about a week, and then yesterday all of the USB ports stopped working. I have 4 USB ports in total, two 2.0 and two 3.0. No matter what peripheral device I plug in, mouse or flash drive etc, they're not recognized by the laptop. The lights don't even light up on the devices, regardless of the port. I've tried uninstalling and reinstalling the drivers in device manager, taking out the battery and rebooting, installing the chipset drivers (AMD), nothing works. No programs had been installed 3 days prior to the occurence, although I had rebooted several times in that time frame. I simply booted up the laptop yesterday, and nothing worked.

A barcode scanner that was connected directly to the Mac's USB port stopped working as the "USB had too much power drawn", even though it has worked for over a year in that port. WHen we plugged it into the port on the keyboard, the device works. Why?

A barcode scanner that was connected directly to the Mac's USB port stopped working as the "USB had too much power drawn", even though it has worked for over a year in that port. When we plugged it into the port on the keyboard, the device works. Why? Obviously the device is operational. Could the USB port have burned out from having too much power drawn? If so, is it reparable?

It can't draw "too much" power, it can only draw as much as the USB port is able to provide and no more. IIRC, the keyboard port has a lower power output than the iMac's port.
That being said, yea, it's possible that the port has failed and it can be replaced or if another port works you can use that one. Although if it is still under warranty or covered by Apple Care, then I would take it to an Apple Store or service provider to get the port repaired.

USB3 ports stopped working on MSI GE60 0ND-042US Notebook

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