Use custom object or Service request

Currently in our client's CRMOD application they are using service requests. But they are telling us to assess if Service request can be replaced bu CO2. Can anyone tell me if this replacement is recommended and if not why?

Hi !
Here's the process to create this list :
1 - New List
2 - In the *"Search In"* picklist, select *"All records I own"*
3 - Put the following search criterias : Status contains at least one value Open, Open - Escalated
4 - Choose the columns you want to display
5 - Save your list as a public list
Hope this will help, feel free to ask more !
Max

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