User decision Dead line

Hi Experts,
I am having a user decision step type and for that i have deadline for 3 days it works fine as long as the person dosent click the work item.
In some cases the agent clicks the user decision workitem but dos't take any action for more than 3 days. In such a case also i need to send a dead line notification mail how to do this.
In this case the normal dead line is not applicable as he had already clicked the user decision but did not take any action.
kindly advice me on how to do this.
Regards,
Dheepak

you can keep a activity step after the user decision step and write the code which calculates the number of days passed and use the appropriate FM SAP_WAPI* to set the status of the workitem to "Ready" Status.
or
keep a wait step for 3 days and if the decision step is not in completed status, keep a "send mail" step which can remind the approver that the workitem is still pending for approval.
Hope others might give a better design...
Regards,
PR.

Similar Messages

Work item forward when dead line reached

Hi Every one,
I got change request to deploy the dead line monitoring for the purchase requisition workflow.
The workflow existing start with the agent determination step which will determines the approver and after that it has a custom user decision step( Dead line monitoring must be implemented for this task ) which will call the ME53N and if we say back it will give a pop-up with 3 options which are 'Approve' ,'Reject','Cancel'.The user will select one of the option and after that there is multiple decision step which have 3 branches will select one of the branch according to the user selected option and the flow continues so on.
Business Requirement:
If level 1 does not release requisition in one day, then it must go to Level 2.If level 2 does not release that requisition within three days then it must go to Level 3, escalation stops at level 3 and the work item must stay until unless level 3 make the action on the work item.
The work item forward must be happen when escalation takes place not the notification.
Please let me know the information aforesaid is not clear at any point.
Regards,
Rajesh
Edited by: bhupathyraju rajasekhar on Jul 9, 2010 1:06 PM
Edited by: bhupathyraju rajasekhar on Jul 9, 2010 1:23 PM

You can do this in many ways. This is one of them:
- Create a loop that goes around for the number of approval levels (so, 3-level approval means loop 3 times)
- Inside the loop, create a 2-branch fork with only one mandatory branch to complete: one for approval and the other waiting for "expired" event
- Set up modeled deadline monitoring for the approval step. Once the deadline is reached, you need to fire the "expired" event which will process the other fork branch.
- After the expiration branch is executed, you can add any tasks to change the status, etc.
Hope this helps,
Abdullah

Use Multiline Container Element in User Decision

Hi Gurus,
I have a Multiline Container in my User Decision Task. I am able to pull the data in a Standard Text to the Multi Line Container Element if type RSTXT-TXLINE. But how do I display the total data in all the lines in that element to the User Decision Workitem Text.
Thanx & regards,
Kan

You cannot insert all the table entries in the Decision step workitem Text. it wont allow you to display, one of the possible ways to fix it is please check this [blog|http://www.sdn.sap.com/irj/scn/weblogs;jsessionid=(J2EE3417500)ID1574174750DB11406479040085832269End?blog=/pub/wlg/15666]

User-Decision COMPLETED buti next step not executed

Hi Gurus,
I have a very strange problem when approving user-decision tasks in my workflow using FM SAP_WAPI_DECISION_COMPLETE.
SOMETIMES, the user-decision step becomes COMPLETED but the result in the workflow logs (SWI1) is blank and does not continue to the next steps of my workflow. I've done my research and checked everything (commit = X, SWU3, Task is General, etc..) but i still have not found any solution yet.
FYI: this does not happen all the time, most of the time the workflow works fine.
Based on SWWWIHEAD, the user ADSUSER(from WebDynpro) is the creator and the last one who updated the workflow instance.
Here's part of my code for your reference: (RFC - called by WebDynpro)
CALL FUNCTION 'SWL_GET_PROCESS_STEPLIST'
    EXPORTING
      wf_id                       = wi_id
      with_techdetails            = space
      with_expansion              = space
      with_errors                 = space
    TABLES
      wfm_steplog                 = lt_wfm_steplog
    EXCEPTIONS
      workflow_does_not_exist     = 1
      error_while_reading_wfm_log = 2
      OTHERS                      = 3.
DELETE lt_wfm_steplog WHERE wi_type NE 'W'.
CLEAR: wa_wfm_steplog, li_lines.
DESCRIBE TABLE lt_wfm_steplog LINES li_lines.
READ TABLE lt_wfm_steplog INTO wa_wfm_steplog INDEX li_lines.
    IF in_pdf_flag = 'Y'.      "Continue
      ly_decision_key = '0001'.
    ELSE. "Cancel
      ly_decision_key = '0002'.
    ENDIF.
    IF NOT ly_decision_key IS INITIAL .
      CALL FUNCTION 'SAP_WAPI_DECISION_COMPLETE'
        EXPORTING
          WORKITEM_ID          = wa_wfm_steplog-wi_id
          LANGUAGE             = SY-LANGU
          USER                 = SY-UNAME
          DECISION_KEY         = ly_decision_key
          DO_COMMIT            = 'X'
        IMPORTING
          RETURN_CODE          = l_subrc.
Thanks in advance.
Regards,
Dexter

Hello Dexter,
Thanks for the reply.
I have tried running the BAPI through Automation Tools which we have. That is Process Runner.
With the help of this I was Approving the WorkFlow. But as i found the issue, so for trouble schooting this i had manually checked in SAP though SE37 t-code.
Below is the code of BAPI 'sap_wapi_decision_complete'
=====================================================================
FUNCTION sap_wapi_decision_complete.
*"*"Lokale Schnittstelle:
*" IMPORTING
*"     VALUE(WORKITEM_ID) TYPE SWR_STRUCT-WORKITEMID
*"     VALUE(LANGUAGE) LIKE SWR_STRUCT-WILANGUAGE DEFAULT SY-LANGU
*"     VALUE(USER) TYPE SYUNAME DEFAULT SY-UNAME
*"     VALUE(DECISION_KEY) TYPE SWR_DECIKEY
*"     VALUE(DO_COMMIT) TYPE XFELD DEFAULT 'X'
*" EXPORTING
*"     VALUE(RETURN_CODE) LIKE SY-SUBRC
*"     VALUE(NEW_STATUS) TYPE SWW_WISTAT
*" TABLES
*"      MESSAGE_LINES STRUCTURE SWR_MESSAG OPTIONAL
*"      MESSAGE_STRUCT STRUCTURE SWR_MSTRUC OPTIONAL
DATA: lh_msg TYPE REF TO cl_swf_utl_wapi_message,
        lv_excp TYPE REF TO cx_swf_ifs_exception,
        funcname TYPE funcname VALUE 'SAP_WAPI_DECISION_COMPLETE',
        lv_wi_handle TYPE REF TO if_swf_run_wim_internal,
        ls_t100msg TYPE swf_t100ms,
        lv_handle TYPE sytabix,
        lh_wapi TYPE REF TO if_swf_utl_wapi_framework,
        ls_swwwihead TYPE swwwihead,
        l_nodetype TYPE swd_nodetp,
        lt_alternatives TYPE swr_decialts OCCURS 0 WITH HEADER LINE.
DATA: lt_cont TYPE swr_cont OCCURS 0 WITH HEADER LINE.
DATA: lh_params TYPE REF TO if_swf_ifs_parameter_container.
DATA: lh_trc_data TYPE REF TO if_swf_cnt_container.
DATA: lt_message_lines TYPE sapi_msg_lines.
DATA: lt_message_struct TYPE sapi_msg_struc.
*- startup framework
lh_wapi = cl_swf_utl_wapi_framework=>create( im_language = language ).
lh_msg = lh_wapi->get_message_object( ).
lh_params = lh_wapi->get_parameter_container( ).
CALL METHOD lh_wapi->set_commit_control( im_commit = do_commit ).
TRY.
      CALL METHOD lh_params->set
        EXPORTING
          name = lh_wapi->c_workitem_id
          value = workitem_id.
    CATCH cx_swf_cnt_container .
ENDTRY.
lv_handle = lh_wapi->register_function( im_function = funcname
                                          im_parameters = lh_params ).
*~~ begin of trace specific coding ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~*
IF lh_wapi->m_trace_handle IS BOUND.
    TRY.
        lh_trc_data = lh_wapi->get_initial_trace_data( ).
        CALL METHOD lh_trc_data->element_set
          EXPORTING
            name = 'WORKITEM_ID'
            value = workitem_id.
        CALL METHOD lh_trc_data->element_set
          EXPORTING
            name = 'LANGUAGE'
            value = language.
        CALL METHOD lh_trc_data->element_set
          EXPORTING
            name = 'USER'
            value = user.
        CALL METHOD lh_trc_data->element_set
          EXPORTING
            name = 'DECISION_KEY'
            value = decision_key.
        CALL METHOD lh_trc_data->element_set
          EXPORTING
            name = 'DO_COMMIT'
            value = do_commit.
        CALL METHOD lh_wapi->write_trace
          EXPORTING
            im_evt = swwtr_api_init
            im_data = lh_trc_data.
      CATCH cx_swf_ifs_exception.                       "#EC NO_HANDLER
    ENDTRY.
ENDIF.
*~~ end of trace specific coding ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~*
TRY.
*- function valid (allowed)
      IF lv_handle LE 0.
        lv_excp = lh_wapi->get_last_exception( ).
        return_code = 900.
        RAISE EXCEPTION lv_excp.
      ENDIF.
*- get properties
      CALL METHOD cl_swf_run_wim_factory=>find_by_wiid
        EXPORTING
          im_wiid     = workitem_id
        RECEIVING
          re_instance = lv_wi_handle.
* is it a decision at all?
      MOVE-CORRESPONDING lv_wi_handle->m_sww_wihead TO ls_swwwihead.
      CALL METHOD cl_swf_run_workitem_compatible=>get_def_guid_structure
        EXPORTING
          im_header   = ls_swwwihead
        IMPORTING
          ex_nodetype = l_nodetype.
      IF l_nodetype <> swfco_wd_decision.
        return_code = 2.
        ls_t100msg-msgid = 'SWR'.
        ls_t100msg-msgty = 'E'.
        ls_t100msg-msgno = 205.
        ls_t100msg-msgv1 = workitem_id.
        RAISE EXCEPTION TYPE cx_swf_run_wim
          EXPORTING t100_msg = ls_t100msg
                    wi_id    = workitem_id.
      ENDIF.
*- get texts
      CALL FUNCTION 'SWU_GET_DECISION_TEXT_TITLE'
        EXPORTING
          language           = language
          wiid               = workitem_id
        TABLES
          decision_text      = lt_alternatives[]
        EXCEPTIONS
          node_not_found     = 1
          text_not_found     = 2
          workflow_not_found = 3
          OTHERS             = 4.
      IF sy-subrc <> 0.
        return_code = 2.
        ls_t100msg-msgid = 'SWR'.
        ls_t100msg-msgty = 'E'.
        ls_t100msg-msgno = 206.
        ls_t100msg-msgv1 = workitem_id.
        RAISE EXCEPTION TYPE cx_swf_run_wim
          EXPORTING t100_msg = ls_t100msg
                    wi_id    = workitem_id.
      ENDIF.
*- check alternative id
      READ TABLE lt_alternatives WITH KEY altkey = decision_key.
      IF sy-subrc <> 0.
        return_code = 3.
        ls_t100msg-msgid = 'SWR'.
        ls_t100msg-msgty = 'E'.
        ls_t100msg-msgno = 207.
        ls_t100msg-msgv1 = workitem_id.
        ls_t100msg-msgv2 = decision_key.
        RAISE EXCEPTION TYPE cx_swf_run_wim
          EXPORTING t100_msg = ls_t100msg
                    wi_id    = workitem_id.
      ENDIF.
    CATCH cx_swf_ifs_exception INTO lv_excp.
      IF return_code IS INITIAL.
        return_code = 1.
      ENDIF.
      CALL METHOD lh_msg->set_exception_object( im_excp = lv_excp ).
*- set export
      message_lines[] = lh_msg->get_message_lines( ).
      message_struct[] = lh_msg->get_message_struct( ).
      EXIT.
ENDTRY.
*- unregister to framework
CALL METHOD lh_wapi->unregister( lv_handle ).
*- complete decision item
lt_cont-element = swfco_wi_result_const.
lt_cont-value   = decision_key.
APPEND lt_cont.
lt_cont-element = swfco_om_result_const.
lt_cont-value   = decision_key.
APPEND lt_cont.
CALL FUNCTION 'SAP_WAPI_WORKITEM_COMPLETE'
    EXPORTING
      workitem_id      = workitem_id
      actual_agent     = user
      language         = language
      do_commit        = do_commit
    IMPORTING
      return_code      = return_code
      new_status       = new_status
    TABLES
      simple_container = lt_cont[]
      message_lines    = message_lines
      message_struct   = message_struct.
*~~ begin of trace specific coding ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~*
IF lh_wapi->m_trace_handle IS BOUND.
    TRY.
        lh_trc_data = lh_wapi->get_initial_trace_data( ).
        CALL METHOD lh_trc_data->element_set
          EXPORTING
            name = 'RETURN_CODE'
            value = return_code.
        CALL METHOD lh_trc_data->element_set
          EXPORTING
            name = 'NEW_STATUS'
            value = new_status.
        lt_message_lines = message_lines[].
        CALL METHOD lh_trc_data->element_set
          EXPORTING
            name = 'MESSAGE_LINES'
            value = lt_message_lines.
        lt_message_struct = message_struct[].
        CALL METHOD lh_trc_data->element_set
          EXPORTING
            name = 'MESSAGE_STRUCT'
            value = lt_message_struct.
        CALL METHOD lh_wapi->write_trace
          EXPORTING
            im_evt = swwtr_api_result
            im_data = lh_trc_data.
      CATCH cx_swf_ifs_exception.                       "#EC NO_HANDLER
    ENDTRY.
ENDIF.
*~~ end of trace specific coding ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~*
ENDFUNCTION.
========================================================================
When I pass all the data through Process Runner Program and check in SAP manually it look like below in SAP
Kindly check the above screen shot and Help me in this regard.
Thanks,
Srikanth

User decision history report, workflow summary log

Hello SAP Workflow community,
In our project there is a task to implement User Decision history/log management. I want to get programmatically (via ABAP, in order to be able to store this data in DB too) the history all user decisions (statuses of all User Decision work items) inside of specific workflow and send the summary report to the workflow initiator/workflow administrator upon the workflow completion.
After some search I found the complete set of relevant function modules under SAP_WAPI_WORKITEM_*, where you can get detailed information per work item, including their statuses, but I'm not sure, that this is the best practice to implement such task.
Of course, we can go «brute force» and built such log manually: to log each user decision and store it in multiline container and after that find some way to send it to the desired person. But I'm pretty sure, that there must be another way, should be some standard, SAP-provided way to build such summary report. Could you, please, point me to the relevant directions.
The Bottom line is at the end of each workflow execution I want to send to workflow initiator the report with list of all User Decisions, their statuses (approved/declined) and username, who took the decision.
Thanks.

GOS->workflow->workflow overview should show the workflow log showing the status of the workflow until now (workitem name/start data & time/end date &time/decision/status/user name).
Table swwwihead has the fields wi_cd (creation date) wi_aed (end date) and wi_aagent (actual agent)
Table sww_wi2obj has the link to the object.
Table swwloghist has the workitem history.
You could use the way suggested by Karri, since the decision is hard to read directly. But for workflow reports,I usually use BW see Workflow reporting in BW – extractor improvements

Can we display custom error message in user decision step screen.

Hi,
My requirement is to display error message when approver selects reject button in user decision step.
based on some condition i need to display error message in user decision screen when approver tries to
reject .
Please help
Thanks,
Phani

Hi ibrahim,
Thanks for your Replay.
steps
1. cretae global class with interface IF_SWF_IFS_WORKITEM_EXIT.
2. cretae Event with importing parameter.
where i need to call EVENT_RAISED method ,do inned to call that method in
IF_SWF_IFS_WORKITEM_EXIT ?
how SWRCO_EVENT_AFTER_EXECUTION value is passed to method EVENT_RAISED ?
Thanks,
phani

Dead Line Monitoring for Shopping cart approval(SRM 7.0 Process controlled)

Hi Friends,
I am using SRM 7.0 Process controlled Workflow. I need to do below.
Dead Line Monitoring details are given below.
If the approval workitem is not addressed in 3 business days by Approver, the approver would get reminder email notification. If approval Workitem is not addressed in 5 business days by the approver, then an email notification is sent to requester,approver and the workflow administrator.
How to obtain this. Please help me.
Thanks,
Balaji.T.

Hi Masa,
Thank you for your input.
You mean, shall we use BADI BBP_ALERTING for deadline monitoring.?
Infact, i have used
SRM Server->Cross-Application Basic Settings=>Event and Event Schema for Alert Management->Define Event Schema
In that i specified
WF_COMPL_LATEST_END->Message(low)->APPROVAL_DEADL_NOTIFIC_NEW : 24 hours.
But it is not triggering for dead line Monitoring(24 hours Later).
If any body faces this same problem, Please let me know.
Thanks,
Balaji.T.

Sending Mail with attachment like User Decision

Hi,
Is there any way to send the document attached with the send mail step ? In User Decision, we can use binding between the workflow and task and document is attached. Like wise, is there any method ??
I know we can send the attachment using the FM SO_****. So don give that answers. I want to know without using the FM, is it possible or not ?
And i don want to use BO SOFM.
For example, in Project Definition, one person creates a milestone. WF is triggered and goes for attachment of concorrence note. One attaches the concorrence note and mail is send to initiator. In that mail, can he able to see the attachment ??

As far as I know the answer is "probably". You aren't saying how the mail is sent to initiator, you just say you don't want to use the FM or the BOR object type SOFM. I assume you are using the standard sendmail step type, i.e. BOR object type SELFITEM with method SendTaskDescription.
As I am sure you can imagine, an attachment doesn't magically appear. If you send a workflow step (task) to someone, you can bind attachments to make them available in work item display. If you send a message you can construct it with attachments, but that doesn't happen without any effort. If you look at the parameters for SendTaskDescription you will see that there is a parameter for attachments. Try passing (binding) a value to it. If your SendMail task doesn't include that parameter as importing parameter you will of course have to fix your task (TS object) first.

Container Operation step in User Decision

Hi,
I have used one set container operation step in one of the user decision task. But it seems it is not working inside the user decision step.
I have checked the SWI1 log as well, but it is bypassing it.(screen shot attached from Workflow and SWI1).
Please sugegst that can we use container operation step inside the user decision task.
SWI1 log as well ( Not setting the variabl)e
Regads,
Priyanka

Hi,
check if in the workflow definition you mention if this step should be shown in the log or not. Also make sure using the technical details option in the workflow log that indeed the container operation was executed or not.
If everything seems correct, but still in execution it skips something, then your workflow definition might be corrupt, either fix it by deleting the step in development, saving it and then recreating it. Or if it was corrupted after transport you could try your luck with function module SWD_REPLICATE_FROM_9999.
Kind regards, Rob Dielemans

Step for User Decision

Hi All,
I have a scenario and two solutions for it.
Please give me the input for which is a better solution and why.
Scenario - Approver have to either Approve/ Reject a particular request made.
The user decision has to come from Java front end and the workitem created has to be executed externally
( not by opening sap inbox)
Soln 1 : Create an asynchronous task and custom terminating events for the workitem and trigger terminating event for any user decision Approve or Reject.
Soln 2 : Send an normal decision task and programatically execute one of the decision using the WAPI* FM when user clicks Approve/Reject.
Both of them I think uses the WAPI * FM.
Thanks
Chandran

Sorry I was not clear in my question before.
I still refered to the first solution which uses a Aysn Task and a method which does not have any code (just a placeholder)
IA is absolutely right but I dont have the flexibilty to use an ivew.
Thanks a lot for your reply. I would close up this thread.
Just some additional clarification if you can bring up
What additional code that would be required for the second solution (both uses a sap WAPI FM )
Both can be tracked by WF tools by finding out the agent and the person who have completed the Workitem so which tools you were mentioning about
Actually I did not get which is a better solution but realized both can be used atleast no worry on the performance load. My be this topic can go for a long time to figure out
Regards,
Chandran.

Container variables in User decision Step in BPM

Hello,
I am using User decision Step in BPM.
When i use only text in "Title for Display" the BPM is activated successfully and Status in SXI_CACHE also shows 0.
If I use container variables in "Title for Display" the BPM is activated successfully but status in SXI_CACHE shows 99.
It shows the below error
"Problem updating an integration process with object ID 073AF2C620F43E839B2903344DEE29BB. Symbol 'CE/KO' expected at position 1 in expression ''
Please suggest.
Thanks,
Shabari

Hi Shabari, did you follow the steps for declaration of variables as in [SAP help for user decisions|http://help.sap.com/saphelp_nwpi71/helpdata/en/42/c2a19fb4511d65e10000000a1553f6/content.htm]? How did you define your variable?
Maybe discussion [in this thread|BPM activation Error in SXI_cache; can help, it is unanswered though.
Regards, Martin

Issue in User decision title in Email Notification

Hi,
We have used extended notification to send email notifications for PR, in User decision step I have used the decision title as "Purchase Requisition Decision for &". But when we schedule the SWN_SELSEN as a background job, in SOST email subject is not same as the User decision step title it is as "New work items in your Workflow inbox".
Could you please let me know how to get the description same as User decision step.
Thanks,
Sriram.

Hi Sriram,
Please check General settigns of SWNCONFIG. Here check eliment 'SUBJECT_WF_INBOX'. Here its default value is NASWN070, which is nothing but the message of SWN class. Chcek Message No 70 of SWN class which states that ''New work items in your Workflow inbox'' which you are getting currently. Please provide your message instead of the standard one.
Hope this will solve your problem.
Regards,
Smit

Dead Line Monetering in Purchase Order Release Workflow

Hi Experts,
I have activated Standard Purchase Order Release workflow and it works fine now i have a requirement of Dead Line monetering for 2 days. In Standard Release Activity TS20000166 if i give 2 days in Latest End.
Will it work in such a way that if the first approvar does not take any action for 2 day then it automatically esculates to the next person in the release strategy.
Or should i use Modeled Deadline for esculation to next Level.
Regards,
Hari

Hi,
If you just have 2 days on the latest end tab, the workflow will only send a deadline notification to the current agent and WILL NOT escalate.
You have to use modelled deadline and in that branch route the workflow to the next approver based on your agent determination rules.
Satish

Work flow in error when executed with a user decision.

Hi,
I am executing a workflow for notification of absence. It has a user decision step to Revise the request or to withdraw it when the absence request is rejected by the approver. When I am executing this the workflow is going into error state. User decision step is not starting at all. The first two steps create notification of absence and check notification are getting completed successfully.
Please let me know where I am going wrong.
Thanks & Regards,
Soumya.

Hi,
I believe the orginal poster is following the workflow tutorial in the sap help.
http://help.sap.com/erp2005_ehp_03/helpdata/EN/fb/135962457311d189440000e829fbbd/frameset.htm
I'm following the instructions and pretty sure it's been followed exactly on each step but am hitting the same issue - see 'Unit 10 - third step'.
The log is reporting two errors
Work item 000000014093: Object FLOWITEM method EXECUTE cannot be executed
and
Error when processing node '0000000039' (ParForEach index 000000)
You reject the notification and then the work flow errors.
Can anyone help?

Prevent user from view line item details in KSB1 report

Hi,
how to restricting user from view line item details by double-click on it or highlight an item click on Document?
Regards,
Kelvin

Hi,
This issue got resolved.
SAP suggested to execute the program "FAGL_CORR_0001" for company code wise.
In ECC 5.00 from support pack 10 onwards two new fields has been added to table FAGLFLEXA. (earlier we are on support pack 9, recently we applied the latest support pack)
If we can execute the above program FAGL_CORR_0001, the two new fields will filled with relevant data and then we can able to use drill down option.
This is for your information.
Message was edited by:
prasad naga

User decision Dead line

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