User device profile

Hello,
Scenario,
7960 Phone:
extenion : 5555 it is on phone line
partition: internal
CSS: internal
User Device Profile created for user for EM by choosing 7960 device
extension : 5555 it is on user device profile line
partition: UDP
CSS: GSM
Question:
when a user is logged in 7911 phone and when a PSTN users call 5555 the phone rings to a Phone line on 7960 but not on the profile where is logged in i.e 7911
why like that???
Thanks

Phone and DN CSS are concatenated when both are assigned, where the CSS applied to the DN on a phone has higher preference. The most typical case for applying both is "device/line approach" for building classes of restrictions where you assign routing CSS to the device (CSS with access to routing patterns) and then blocking CSS to the DN in order to block let's say international dialing. This approach allows you to considerebly reduce number of required paritions and CSSes in your deployment. For more details you can refer to UC SRND which describes it in great detail with examples and nice diagrams.
HTH, please rate all useful posts!
Chris

Similar Messages

How to search for unused User Device Profiles in CUCM 10?

Hi guys,
I have a customer who would like to find out which User Device Profiles are not being used. I think the following methods would work but I have no idea how to do these in bulk:
1: Figure out if the User Device Profile is associated with a user or not
2: Figure out when the last time the user device profile was used (Is this possible? Direct database query? If so how?)
Any help would be greatly appreciated
-Akin

I had the same issue in my former company but luckily we used the "Login User ID" field wher we had the end user associated.
As soon as the User left the company and therefor was deleted in CUCM that field became empty.
So what I did was following
Generate a User Device Profile Report (Bulk Administration > User device Profiles > Generate UDP Reports
Select from the device fields Profilename and Login User ID
Let the report run and open the report file (you will find it at the job scheduler)
All UDP's without a login user ID are usually not assigned to a user and you may want to delete those.
No idea about the SQL query but you maybe find something usefull in the database dictionary http://www.cisco.com/c/en/us/support/unified-communications/unified-communications-manager-callmanager/products-programming-reference-guides-list.html
Eike

CUCM 10.5: User Device Profiles provisioning possible?

Recently we've Upgraded our CUCM Cluster from 8.6.2 to 10.5 to gain some new features. In the feature list there is a lot of stuff for provisioning and making admin things easier. Right now, if there is a new employee in our company, we manually create the specific UserDeviceProfile for this user and make the settings needed, but it's more or less some standard procedure, which in my opinion, can be created by a template for example.
The phones itself will still be manually created as we need to assign the company logo to the background, installing certificates and stuff like that, which can't (can it be?) be done remotely.
In 10.5 I've seen that under "User Management - User/Phone Add" there are some points where to define different templates. So is there any way in automatically create the user device profiles, for example if the user has been created in the MS Active Directory with the proper filds (ipphone, name, ...)? I haven't found a manual for this scenario (just for the self-provisioning with IVR, which I don't want)
Thanks in advance :)

We are experiencing the same issue in our organisation. Is this simply a limitation of the Self Care Portal? If so, is it on the roadmap to support configurations with multiple Remote Destination Profiles in the future?
Error message attached.
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Bat multiple BLF with User Device Profiles

Has anyone able to BAT in multiple Speed Dial/BLF into a user device profile. I have CUCM 7.1 and trying to BAT in a line with multiple SD/BLF for the other buttons. I get this error
Error : Missing key in referenced table for referential constraint (informix.fk_blfspeeddial_fknumplan).
I checked my phone template and it has 1 line with 5 SD/BLF
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Thanks

Juergen,
Do your fields look like this?
Busy Lamp Field Label 3
Busy Lamp Field Label ASCII 3
Busy Lamp Field Destination 3
Busy Lamp Field Directory Number 3
J. Nelson
J. Nelson
2303 in INTERNAL-PT
Nurse
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Library
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4017 in INTERNAL-PT
B. Hipsher
B. Hipsher
4092 in INTERNAL-PT
C. Kirkland
C. Kirkland
8246 in INTERNAL-PT
L. Stoner
L. Stoner
2040 in INTERNAL-PT
South Lounge
South Lounge
2637 in INTERNAL-PT
Ginger W
Ginger W
6043 in INTERNAL-PT
K. Jaffie
K. Jaffie
4609 in INTERNAL-PT
L. Cornwall
L. Cornwall
2755 in ES-ClassRm-PT
NA Counselor
NA Counselor
2123 in ES-ClassRm-PT
S. Brigman
S. Brigman
8262 in INTERNAL-PT
D. Sorden
D. Sorden
8205 in INTERNAL-PT
J. Brandel
J. Brandel
8105 in INTERNAL-PT
J. Brandel
J. Brandel
8105 in INTERNAL-PT
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S. Pebley
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Inserting User Device Profiles via BAT

I have been trying to insert User Device profiles using the BAT utility. When I select the Insert User Device Profiles Specific Details, select the file, and run the job it fails. However when I select the "Insert User Device Profiles All Details" the spreadsheet I chose is not uploaded but all new profiles are created and added. I am very confused because I am including all the details that are oulined as required on the "specific details" file I am trying to insert and it fails every time with a "device name" error but when I select the "all devices" the same uploaded file works fine?? Any advice/feedback would be very much appreciated.
Thank you!

Hey Vicky,
I just spent some time browsing the numerous Bugs related to BAT in the CUCM 5.1(x) versions. There are well over 250 Bugs :( I'm guessing that you may be hitting this one that does not identify * Mandatory Fields properly (like Device Name);
CSCsj74131 Bug Details
BAT.xlt UDP work sheet need changes.
Symptom:
BAT.xlt UDP work sheet need changes
Conditions:
Steps to Reproduce:
1. Download BAT.xlt.
2. Open it and goto UDP work sheet.
3. You could find "Device Profile name " as "optional"
It should be mandatory.
Also create file format for UDP missing "service".
work Around:
none
Status
Fixed
Severity
4 - minor
Last Modified
Any Time
Product
Cisco Unified Communications Manager (CallManager)
Technology
1st Found-In
5.1(2.9901.30)
Fixed-In
Release-Pending
Hope this helps! Just a guess here (sorry),
Rob

Finding Orphaned User Device Profiles for EM

HI Everyone
I want to clean up CUCM and get rid of orphaned device profiles and I wanted to know is there a function in CUCM that will allow me to do this or some sort of CLI command that I can use to get the excess profiles out of the system. Thanks in advance for the help and have a great day and I look forward to the answer.
Eric

I've been waiting for someone to post the command that I would use from the CLI so I googled it and I did find a site called UC Guerrilla and they talked about it but they didn't show what commands to use.

User device profile change

Hi,
I have a UDP created by 7911 phone type for 400 users, now we are changing the phones to 6945,
User will able to login (EM) without issues but the problem is in 6945 phones but they will not get the additional "4" lines becz their UDP was created by 7911,
If i want to change the UDP type from 7911 to 6945 without changing the user setting is there any way
OR
the only way is i have to export all UDP and their recreate a BAT file according to the exisitng setting of the users on the line and import in CUCM.
Thanks

Dear
yes good hint,
I have migrated from 6.1 to 9.1 so the customer will go live with the existing data which has been brought forward from 6.1, when there are no issues with the back restore than only he will delete the old phones and old udp,
so the alternate solution is to add some common name in each UDP for example, old udp name is abc then new udp name will abc_new,
when i will delete the old udp then i can rename the abc_new to abc i hope it will not effect the settings and the login of the user.
please confirm
thanks

Device Profile Default Problems

I am trying to create a default device profile for extension mobility for a 7961 phone. It is not in there. I see 7960s and 40s but I dont see any 41s or 61s. Any body run into this?

Hi Justin,
You should be able to create "default device profiles" for 7941's and 7961's, have a look;
With Cisco CallManager 4.0 or later, you configure a clusterwide device profile default for each model of Cisco IP Phone that you want to support Cisco CallManager Extension Mobility. The phone takes on the device profile default whenever a user logs in to a phone model for which the user has no user device profile.
To add a device profile default for a phone model, perform the following procedure.
Procedure
Step 1 From Cisco CallManager Administration, choose Device > Device Settings > Device Profile Default.
The Device Profile Default Configuration window displays.
Step 2 Click the Add a New Device Profile Default link. From the Device Type drop-down list box, choose the device (such as a Cisco IP Phone) to which a profile gets created.
Step 3 From the User Hold Audio Source field, choose from the drop-down list box to specify the audio source that plays when a user initiates a hold action.
If you do not choose an audio source, Cisco CallManager uses the audio source that is defined in the device pool or, if the device pool does not specify an audio source ID, the system default.
Tip You define audio sources in the Music On Hold Audio Source Configuration window. For access, choose Service > Music On Hold.
Step 4 At the User Locale drop-down list box, choose the locale that is associated with the phone user interface.
The user locale identifies a set of detailed information, including language and font, to support users. Cisco CallManager makes this field available only for phone models that support localization.
Note If no user locale is specified, Cisco CallManager uses the user locale that is associated with the device pool.
Step 5 At the Phone Button Template field, choose the appropriate phone button template. The phone button template determines the configuration of the softkeys on Cisco IP Phones. Leave this field blank if the device pool contains the assigned softkey template.
Step 6 If the phone model supports the Cisco IP Phone Expansion Module 7914, Cisco CallManager displays the expansion module field.
a. At the Module 1 drop-down list box choose one or zero 7914 14-button expansion module.
b. At the Module 2 drop-down list box, choose one or zero 7914 14-button expansion module.
Step 7 To configure Multilevel Precedence and Preemption (MLPP) information:
Step 8 Click Insert.
The device profile displays in the Device Profile Default pane.
Step 9 Click the Subscribe/Unsubscribe Services link to add the Cisco Extension Mobility service to this profile.
The Subscribe Cisco IP Phone services window displays.
Step 10 From the Select a Service drop-down list box, choose the service that you added in the "Adding the Cisco Extension Mobility Service" section.
Step 11 Click Continue.
The window displays the service that you chose.
Step 12 Click Subscribe.
The service displays in the Subscribed Services list.
From this doc;
http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_administration_guide_chapter09186a008055af4c.html#wp1209085
Hope this helps!
Rob
Please remember to rate helpful posts.....

Acces Restriction : Role of web page device profile

Hello,
I work on CCM v6.1.
I'm trying to find witch role i can use to allow user to connect to CCMAdmin only on web page Device Profile ( in menu Device --> device settings)
I try many Resource Access Information but i don't find good right .
Thank for your Help

Thanks for your help,
I created a new role but witch ressource i must choose to access to user device profiles ?
There is 250 right's posibility which one should I check ?

Get device profile

Hi,
Just wondering if it is possible to get device profile given any device criteria. I have only found getDeviceProfile in AXL which requires a profile name. I have not found any table relations in the documentation, for the SQL route, either.
My scenario is I have a list of devices and I want to get a device profile for each device to determin who has logged in and what the current directory number for the device is (for hotdesking purposes)
Many thanks for your time,
Ben

Device Profiles are stored in the device table. E.g. you have your autogenerated device profile (generated when you enable extension mobility and select "use current profile") - named ADP + MAC Address of the phone. The user device profiles are also in there, and named as they are in the appropriate ccmadmin pages (the same name you need to plug into getDeviceProfile).
However, if I understand what you want to do correctly, you're going the wrong route. The extension mobility API allows you to query who is currently logged into a phone. From that, you can get a list of deviceProfiles for the user (getUser command), and from that you can get getDeviceProfile. If the user has multiple profiles, you can then look at the directory numbers on the profile, and compare them with the directory numbers currently on the phone to pick the proper profile (or if all profiles have the same DNs, you need to find a uniquely distinguishable property between profiles... and search for it on the current phone (getPhone).
There's no record which device profile is currently applied on a certain phone.
CCM 5.0 and above have the notion of a default device profile - which you can extract via SQL, but there again, there's no direct way to identify which profile has been loaded onto a phone.
I suspect EM works as follows: once you log in, it saves the current phone settings in the ADP + MAC address device profile in the device table, then loads the selected device profile, and applies all the settings to the phone config (the SEPxxx entry in the device table), then the phone restarts, and voila, you're logged on. When you log out again, the settings from the ADPxxx profile are loaded and re-applied to the phone. That would also explain why it's not possible to make modifications while somebody is logged in (not that it's technically impossible.. it's just not as straightforward because a lot of parameters that will show up when you access the phone actually belong to the user's device profile, and not to the phone itself).
AXL also has two parameters, the loginUserId and ownerUserId parameters for getPhone.. the former is which user is currently logged in, so that's the alternative to using the EM service to query which user is logged into a specific phone.
Or, you do it via SQL, the query is as follows: select LoginUserid from device where name = '" + deviceName + "'"

CUCM SQL: Device Profile without Line [1] Number

Hi Guys,
we're cleaning up our Callmanager environment right now and I wanna get rid of User Device Profiles which never have been deleted. Is there any way (my thought was via SQL) to at least show up the Device Profiles, who don't have a Line [1] number associated with it (the DNs already have been deleted but there still a lot of old Profiles laying around)
Thanks for a short reply
cheers
Marc

Try this:
run sql select device.name from device where not exists (select fkdevice from devicenumplanmap where devicenumplanmap.fkdevice = device.pkid) and device.tkclass = 254
... though George's answer is equally practical for non-SQL types (+5) :-)
Aaron

Device (dashboard) is not set in (user) delivery profile

I'm getting the following error when I run an agent for all users:
Device (dashboard) is not set in (user) delivery profile
Looking on Oracle support I found that there is a bug logged for it (13972011) which has a patch that can be applied. However, last week I applied the 11.1.1.6.6 patch to the system. Looking at the patches I applied Patch 14791926 says it fixes bug 13972011. However, I'm still seeing the issue.
Any ideas?

Srini Thankyou for you reply,
I am not very good at Ibots yet...
I have SA system subject area and when user login, under account user can see system delivery profile.
I am able to send ibots to all the user id's who are in SA system table but not ALERTS.
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Having issues with profile manager on 10.9 loosing users/device assignments.

I'm having issues with profile manager on 10.9 loosing users/device assignments. Luckly I only have arround 70 devices added so far. The first time it happened I thought it was just a freak thing, but it has just happened again. What I find weird is nothing on the server was changed, no devices added. So when this happens my users phones lose access to email, because I'm using variables, which rely on the user being assigned to the device. Anyone know how to fix this, and if not. Does anyone know how to backup and restore just profile manager in 10.9. Thanks.

I enabled all users in my AD "Domain Users" group access to "Profile Manager". I had also initially enabled "Profile Manager" access for a few individual users. Those users did not loss the device assignments. I'm not absolutely sure why/if allowing access for a group is causing this issue. Enabling access for each person would be very time consuming.... Maybe adding access to the individual users is importing that user into OD?

How to use Device Profiles and Viewing Conditions Profile in Photoshop Elements 11?

In trying to get to grips with the Colour management aspects of PSE11, I have encountered the following problems:
Having selected "Display" a sequence of clicks (Change display settings -> Advanced settings -> Colour Management -> Colour Management tab -> Colour Management)
gives a screen which includes the headings:
Device Profile and Viewing Conditions Profile.
1. Device Profile. Besides sRGB and ARGB, the profile list includes the profiles for all of the Epson papers. (I have an Epson Stylus Photo PX810FW).
I changed the Profile to an Epson Grayscale, this was accepted within the menu, but there are no changes from normal when I viewed the image on the Windows screen or within
PSE11. ("normal" is sRGB or ARGB).
I thought it worth a try to test that, if I wanted the display image to closely represent what I would get on a particular Epson paper, this may be a way to do it.(I suspected this approach because I have never
seen it in the literature!).
So what is the purpose of all of the paper Profiles appearing in the Display listing?
2. The Viewing Conditions Profile has also several options. I have tried to find the criteria for choosing one rather than the other, but failed to find any information. Can anyone help? I seek general guidance
rather than the details of the Profiles.
As a seperate question:
Selecting Image on the PSE11 menu across the top of the displayed image, and then Convert Colour Profile, I tried this process on an image, converting tiff to sRGB. When saved there was an extra asterisk in the saved title but in this case,
the file was still labelled tiff and there was no change in the number of Mbs. If a conversion has taken place, how is one to know? Does saving a tiff file as jpeg change its colour profile? When is it useful to use this feature?
Many thanks to all responders!

Addressing your second question, you are confusing two different things.
tiff is an image file format, as is jpeg, as is psd, as is png, as are dozens (if not hundreds, http://en.wikipedia.org/wiki/Image_file_formats) of other formats.
A colour profile represents the colour characteristics of devices so that, for example, displays know how to display the colours, printers know how to print them.
Image files MAY, but do not have to, contain colour profiles.
For details:
http://help.adobe.com/en_US/creativesuite/cs/using/WS52323996-D045-437d-BD45-04955E987DFB. html
http://en.wikipedia.org/wiki/Color_management#Color_profiles
http://en.wikipedia.org/wiki/ICC_profile
Cheers,
Neale
Insanity is hereditary, you get it from your children
If this post or another user's post resolves the original issue, please mark the posts as correct and/or helpful accordingly. This helps other users with similar trouble get answers to their questions quicker. Thanks.

Is it possible to separate call forward unregistered & busy on a device profile?

I've got the following situation cropping up a surprising amount at our site:
User has 2 jobs within our institution. Works 3 days a week on job 1, 2 days on job 2. Each job is billed to a different cost centre, and the user doesn't want to be getting calls for job 1 when they're supposed to be working on job 2, and vice versa.
As such, we've created them 2 device profiles. When they log into the phone at the desk of whichever job they're currently working, they get prompted for which profile they want to log in to. The other device profile (if still logged in to the phone on the desk of the other job) is then forcibly logged out.
When profile 1, for job 1, is logged in, but the user is already on a call, they want incoming calls to that extension to be directed to their voicemail (i.e. set Call Forward Busy [Internal|External] to send to voicemail). They can then check voicemail and follow up on the call as soon as they're off the current one.
When profile 1/job 1 is logged *out*, i.e. they're currently working job 2, they want incoming calls to job 1's extension to be immediately diverted to a colleage within the same job 1 team.
I thought I could do this by utilising Call Forward Unregistered [Internal|External], but this does not seem to be the case. When a device profile is not logged in to a device it seems like the busy trigger just gets treated as 0 so the value of Call Forward Busy is followed. I can't see any situation where Call Forward Unregistered is ever utilised if an extension is only associated with a device profile.
Is there any way to do what I want (without massively convoluted configuration on Call Manager)? If not, do people think this is worth raising as a feature request (or bug in expected behaviour) for later versions of Call Manager?
We're currently on CUCM 8.5, FYI, in case this is something that's already been updated in version 9 or later.

Some progress on second idea. Saved a copy of universal access plist with cursor set to large then set the cursor to small again. Replacing the plist file had no effect until I went into the UA pane and changed a setting at which point it must rewrite the file and refresh because the cursor size also changed at this point.
Tried the same again and restarted Finder, no effect. Also tried altering another pref pane instead with no effect. Need a way to force the computer to look at the plist files, no idea how though. :-)

User device profile

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