User not able to save e-mails from public folder

Hi,
I have a email user with a complain that she is not able to save some e-mails from public folder, nor their attachments, nor to forward them to her own inbox. This happen not for all emails but randomly for some emails in her public folder.
She can open and read but got following error message , while trying to save the attachment of the email
"Cannot save the attachment. You do not have sufficient permission to perform this operation on this object. See the folder contact or your system administrator"
The following error occurred when she trying to forward the email.
"Cannot open this item. You do not have sufficient permission to perform this operation on the object. See the folder contact or your system administrator"
I have tried to grant "Edit All" in the write permission area, later tried with "owner permission" too but still having the same errors.
I found out in some occasion when the email is read only then it cannot be forwarded, copy or print the contents.
I see emails in the public folder appeared with "Read only" but most of them can be saved and forward, only few appear with errors for the user. I did checked the emails "Restrict permission" setting and that display
with "No restriction".
How can I get rid of the errors and allow the user to save the attachment and also save the email in different location of the public folder.
Thanks
Selvem

Hi,
Please check if you can move these affected messages to Inbox folder.
And please check if the issue persists in OWA.
Does this issue affect only one user?
If this issue only affects one user, you can recreate Outlook profile to check result.
Best regards,
Belinda Ma
TechNet Community Support

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