User status in E-business suite shows external instead of active

Hi,
RHEL 4 64 bit, RDBMS:10.2.0.4, ERP:12.0.6
we have this ERP database on RAC along with SSO on it .
Now we are facing issue of user status in User Define status Shows external.
What needs to be done so that all the user account shows status either active or inactive and then we can change the Password.
Regards,
Milan

Now we are facing issue of user status in User Define status Shows external.Is the issue with all users or specific ones only?
What needs to be done so that all the user account shows status either active or inactive and then we can change the Password.Have you reviewed these docs?
SSO Login With OID AD External Authentication Fails Only For Specific Users [ID 421480.1]
Integrating Oracle E-Business Suite Release 12 with Oracle Internet Directory and Oracle Single Sign-On [ID 376811.1]
Thanks,
Hussein

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