Using IDOCS to sync SAP and a Non SAP system

Hi everyone,
In the current scenario users create customers in SAP. We have used change pointers so that changes to fields cause an IDOC to be generated. This is then sent to Websphere and a flat xml file representation of the IDOC is created.
My problem is around how IDOCS and change pointers handle clears in fields.
For example if i add an entry into the NAME 2 field usnig XD03 (we have a change pointer on this) an IDOC is generated and i can see my entry in the correct IDOC segment.
If i then clear that entry so the field is null an IDOC is generated but there is no NAME 2 segment.
The recieving system has no idea what field has been cleared.
Has anyone come across this??
Cheers
Carston

Ok cool,
So if i make a change in the KNA1 section i get a full E1KNA1M segment - thats great thanks. That should work
Only issue (and its more for the comsuming system) is that the xml file they load has KNVV fields in also.
As the idoc hits websphere they will be able to map all the kna1 fields to the relevant xml nodes. Where NAME2 is now null that will map to a blank xml node. Perfect.
Its how it handles the segments that arent in the sap idoc which worries me. As the KNVV segment isnt there i think they are planning to create blank nodes for the fields so the xml stucture is always complete. The consuming system wants to totally reload the customer based on Kunnr each time it gets an IDOC. So in that case it will load all the KNA1 stuff correctly, including the fact name2 is now blank, but it will then also blank every knvv entry in their table.
I guess i need websphere to note that there is no KNVV idoc segment and therefore not create any xml nodes for those fields.
Then it falls on the consuming system to be able to load partial xml structures in effect.
Its been good to think this through
I would be interested in any feedback you have.
Cheers

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