UWL under From tab requestor's name missing,Instead WF-BATCH, WF-BATCH cmng

Question

Hello All
We have developed the custom workflow for travel and qualification approval in ESS MSS.
In case of quality system when the request goes to approver, in his/her UWL  under the From  tab, WF-BATCH, WF-BATCH is getting displayed instead of the requestor's name.
In development system same workflow showed Workflow instead of requestor's name.
Please suggest the solution so that requestor's name gets displayed properly.

Answer 1

There are various things you can check
In the uwl.properties file there is a property
'hideSpecialProviderUserId'.  This is set to true by default, and it
means that when the UWL can't match a backend id to a portal id in
the 'from' column, it displays the generic 'Workflow System'.
If you set this to false, it will display whatever userid value
it gets from the backend, whether it is recognized and matched to a
portal user or not. 
if the task is defined as to be processed in background the user
will be WF-Batch. There is no other opportunity unless you define
to task not to be a background task. Hopefully this answer could hlep
you.
also check
This is how the task has been defined by the application.  The task type
supports the return action (see the table in the Support information
"Supported Actions for this Item" - uwlReturnToTable is one of them),
but in the delivered customization from MSS this is not included.
You could add a reference to this action to whatever Item Types you wish
to have the button on that support the uwlReturnToTable action.