VA01 - Transaction Launcher - Orders in Agent Inbox

Hello Experts
I have configured the transaction launcher settings in the WEB UI - CIC. I can create the order (VA01), through the transaction launcher link.
But i want to SEACRH , VIEW and CHANGE that order (already created VA01 - ECC Order) in AGENT INBOX in WEB UI
How can i do that ?
Kindly help.
Regards
DJ

Since it is an order created in the ECC System please check that the middleware settings are present for the replication/transfer of this order into the CRM System.
Once these orders are getting replicated into CRM, you will have to maintain settings for Agent Inbox for these orders (transaction type) to be available in the Inbox search.
There is the ERP Sales Order functionality that can show order history directly. But you will have to follow the same procedure specified above for these to be available in the Agent Inbox.
Regards,
Kalyan
Edited by: Kalyan Yarnagula on Nov 17, 2010 5:07 PM

Similar Messages

  • Launch workitems from Agent inbox with Webflow customizing

    Hi all,
    I am looking for a definite answer to the following:
    Is it possible (in CRM 4.0) to process Workflow workitems that have a webflow linked from the Agent Inbox in the Webclient.
    I have set up the customizing in the inbox and the workitems appear, but the system doesn't take the fact that there is a webservice id (linked to the webflow) linked to the workitem. The webclient tries to navigate to the Email view.
    Can anyone confirm me that indeed the webflow workitems cannot be triggered from within the Agent Inbox?
    Thanks
    Micha

    Hi Micha
    Did you get this one working? 
    Thx,Sai

  • Any pointers on how ERP Sales order are searched in Agent Inbox

    Hi,
    I have a requirement where i need to trigger an activity/workflow in CRM for orders that are created through ERP Salesorder functionality. In the workflow list, we need to give the order description and provide an hyperlink to the order number. on selection of order number, it should display the ERP sales order. To achive this in workflow, i am trying to understand the as-is standard functionality which is available in Agent Inbox search on ERP sales order.This search is getting the ERP orders and on selecting the order it is opening the ERO sales order page. I tried debugging the method GET_MAINCATAEGORY available in the component iccmp_inbox and in the view Inboxsearch.But couldnt really able to crack the logic how it is retrieving the ERP sales order from inbox search. Any pointers on how this is achieved will be of great help.
    Thanks,
    Udaya

    Hi Udaya,
    Calling a Customer Specific R/3 Transaciton was quite easy in CRM 4.0 / 5.0 in the PC-UI Framework using Object Links. You can do that all by customizing and creating a custom method for a BOR Object in Transaction SWO1.
    I think I've used CRM_ORDER_MAINTAIN to update the Document Flow. The subsequent activities where created by BAPI_ACTIVITYCRM_CREATEMULTI. I've wrapped all that standard functions in a RFC enabled function module.
    It would be possible to provide also a link in the E-Mail to the Manager but the client is using a Citrix environment to provide access to the Portal. But Outlook runs locally. So we decided to use the standard Portal iView to display the Alerts. When you fill the Alert Container with the elements OBJKEY_GUID, OBJKEY_BOR_OBJECT_TYPE, OBJKEY_CRM_OBJECT_TYPE, OBJKEY_METHOD and OBJKEY_LOGICAL_SYSTEM using the Function Module SWC_ELEMENT_SET that provides a direct link to the specific document too.
    Best regards
    Gregor

  • User Exit for Partner Determination in VA01, VA02 transaction ( Sales order

    Dear All,
    I have an issue in which i need to determine partner for every change in ship to party both at header and item level during sales order creation or change.
    Can you please suggest an appropriate user exit for the same.
    I have tried
    EXIT_SAPLV09A_003
    EXIT_SAPLV09A_004
    but they get triggered only when we enter into VA01 transaction and not when the ship to party is manually changed.
    If possible i want to avoid MV45 exits as there are chances of regression due to too many different functionalities already present in my system.
    In worst case scenario please specify the place wherein i need to code in MV45 exits and what are the fields i need to change.
    Most probably i filtered out on "USEREXIT_MOVE_FIELD_TO_VBAP" but i am not 100 percent sure on this, please suggest.
    Thanks in advance
    Ronak

    Hi,
    please use User exit function: EXIT_SAPMV45A_003
    Put your coding in include: ZXVVAU05 (create it by double clicking, if not already created) and activate.
    Regards,
    Sanjay Gogikar

  • Filter Agent Inbox statuses by Transaction type

    Hi,
    We have 100 inbox statuses mapped to different tranaction type and status profile. Now when we see big list of inbox statuses when searching for the transactions in the agent inbox.
    Is there a way to display only the transaction specific statuses? i.e when I select a transaction type to search only the inbox statuses mapped to the transaction type to be displayed.
    Rgds,
    Shridhar

    Hello,
    I don't think we can filter by Inspection Lot Type in BAPI_INSPLOT_GETLIST,
    I would try below options,
    Option 1:
    You can filter via BAPI_INSPLOT_GETDETAIL  that is First pass the Insp Lot number to Detail retrieve the Details and then go for filtering as suggested by SOM
    Option2:
    Use "RFC_READ_TABLE" and pass the relevant QM Table name or View name to RFC and fetch the desired results
    Option3:
    Write Custom RFC (z-rfc)
    Hope this helps!!
    Regards,
    Adarsh

  • Restrict agent inbox status drop down values based on transaction type

    Hi,
    We have  around 20 inbox statuses mapped to different tranaction type and status profile. Now when we can see many other irrelavent  inbox statuses when searching for the transactions in the agent inbox.
    Is there a way to display only the transaction specific statuses? i.e when I select a transaction type to search only the inbox statuses mapped to the transaction type to be displayed.

    Hi,
    you do not have Transaction type exactly in search criteria - this is only the Category, which is more generic as it could be or transaction type or activity category.
    and here only generic statuses mapped in CRMC_IC_AUI_MAP_STA are available as search criteria,
    and not the statuses of transaction type directly.
    This is because Inbox was created to enable work with many transactions of a different type like eg. emails and service requests together.
    you can do something that you want but with custom development - you will need to enhance webui component ICCMP_INBOX. Here you should, based on a chosen by the user Category of a document in search criteria view, narrow the list of Statuses displayed. But I guess SAP standard already makes this as per config in CRMC_IC_AUI_MAP_STA.
    But as I wrote at the beginning, it makes you requirement tricky. As you will need dynamically check if category or trans type is chosen as search criteria, and based on this determine its type, search for available statuses in config. And you should only cut down from the list in search criteria some of a generic statuses to help the user - not determine the whole list from the beggining.
    I had a similar requirement and we were trying to create such a generic statuses for inbox which will have also the information about trans type status - eg. "In process - Forwarded externally", which was only for requests. there were also logical issues with how to search later using such criteria.
    But finally we just added a column in results view with found transaction's status.
    Summing up - I would propose you would make a mapping of a Category and statuses you want to display -to think it over, next check if you can put it into CRMC_IC_AUI_MAP_STA configuration.
    Maybe this will be the most reasonable solution.

  • Is it possible to launch Transaction Launcher in E-Commerce

    Hi All,
    Is it possible to launch transaction launcher in E-Commerce application like the way we have it in CRM Web ui( placing the logical link on navigation bar).Any pointers on this would be of great help.
    Thanks,
    Udaya

    Thanks Peter for your response.
    We are doing CRM IC Web client implementation where in we are bringing ECC VA01,VA02 Transactions on to web ui and providing this to agents.
    In the same context,  the client has requested for similar kind of links on E-Commerce application to look for ECC Sales order and other ECC Transactions.
    Here the catch is we are not replicating the Transactional data in to CRM. Here we are having single crm instance connected to multiple back end(ECC) Systems.
    Can you give us any SAP Reference link that tells us it is not possible to provide TL in E-Commerce application.
    Thank you.
    Thanks,
    Udaya

  • Transaction Launcher to open an ECC transaction

    Hi Experts,
    My requirement is to launch an ECC transaction VA01 from CRM Interaction center.
    1. It should open the VA01 screen with the Order Type populated, say for example 'OR'.
    2. When I click on Continue, it should show the creation screen with the sold to party defaulted as the confirmed BP ID.
    I have done the folowing steps till now.
    1. I have created an ECC Object as a copy of Object TSTC. I have implemented the method Execute( Synchronous option checked). I have added two parameters to the execute method one called as SoldToParty with reference to KUAGV-KUNNR and the other SalesDocumentType with reference to VBAK-AUART.
    2. I generated, implemented and released this object.
    3. In the CRM system, I have configured a Transaction Launcher with reference to this BOR Object. I gave the parameter for Object Key as VA01 and the SoldToParty as the current customer and I have hard coded the value for the SalesDocumentType.
    4. I have configured the Logical Links and added it to the work center.
    Now when I click on the logical link, it opens up the ECC transaction but nothing is defaulted in the VA01 screen. I debugged the PREPARE DATA FLOW METHOD. The correct parameters are passed.
    Why am I not able to see the defaulted parameters in my transaction. Please help. Thanks in advance
    Regards,
    Razina

    Hi Raman,
    The links talk about generic tranaction launcher. My requirementis to default some values in the ECC transaction.
    I found this link with the steps to default values:
    [Re: ITS VA01 or other ERP transaction]
    It is said that "Redefine the method EXECUTE to read these parameters and perform the required action. In your case you could call the transaction using a BDC table, or set the SPA/GPA parameters before calling VA01".
    I am not sure how to do this.Do you have an example of the EXECUTE method?
    Thanks.
    Razina

  • Parameter passing (CRM to R3) for BOR based transaction launcher

    Hi All,
    Our requirement is to create R3 sales order through IC webclient. The details of the business partner should be shown as the defaults in the R3 sales order creation screen.
    To achieve this we:
    1. Created link in Navigation Profile
    2. Created transaction launcher profile (using the above created navigation link) and transaction launcher type is BOR based.
    3. Transaction parameters (in the handler class method IF_CRM_IC_ACTION_HANDLER~PREPARE_DATA_FLOW) are set to the business partner.
    When we launch the VA01 transaction through IC webclient, we are able to see the Sales order initial screen.
    We are facing the following problems.
    1. We could not skip the initial screen in the VA01 transaction.
    2. The transaction parameters are not passed to the R3 Sales order creation transaction. While debugging, we could see that the business partner number is correctly assigned to the transaction parameter but this value is not sent to the R3 system.
    Are we missing something for passing the parameters from CRM system to R3?
    Please help.
    Points will be awarded.
    Thanks,
    Chan

    Hi Chan
    Don't know if this question has been answered yet, but have a look at this document: [http://www.consnet.co.za/documents/R3OrderIntegration.pdf]
    This document is for WinClient Integration, but you can create your IC WebClient launch transaction for the BOR Object easily enough.
    There may be more elegant ways of doing the above, such as doing everything R/3 on BUS2032 and using delegation of the BOR Object, but this document is the most detailed explanation I have.
    Regards
    Johan
    Edited by: Johan Van Zijl on Jan 15, 2008 6:25 AM - I have fixed the link to the file

  • Agent Inbox in WebIC always empty ?

    Hi All,
    We have an Account in CRM. It has been assigned as Sold-To-Party to 4 Sales Orders.
    But, when we search the Account in WebIC, the Agent Inbox and Field Worklist is always empty.
    Any idea why this must be happening ? Are we missing any customizing ?
    Thanks in advance.
    Regards,
    Ashish

    Hi Ashish,
    On Agent Inbox, you must enter you account # to search, if it still does not show your records, then check if the category drop down box has your required transaction type in the list, if not then the search does not show the list.
    in this case if you want to add the transaction type to the drop down list please do the customizing changes, follow below path to do the same.
    SAP Implementation Guide->Customer Relationship Management->Interaction Center WebClient ->Agent Inbox ->Inbox Search Definitions->Define Item Categories for Searches.
    hope this helps,
    Regards,
    Ramakanth

  • Erros in Agent Inbox Profiles for Account Factsheet

    Hello All,
    I need my service request and service orders to appear in the account fact sheet in the interaction center role
    For the missing customization I go to CRM-Interaction Center WebClient-Agent Inbox-Define Inbox Profiles where I have created a z profile screen shot attached
    When I try to add my custom transaction type
    The system gives me the error message below
    Entry ZRVR does not exist in crmc_aui_maincat
    Kind Regards
    Atul

    Hello,
    You may want to follow the system instruction, and maintain entry in the given table.
    This can be found in the SPRO here :
    Interaction Center WebClient->Agent Inbox->Inbox Search Definitions->Define Item Types for Searches
    Best regards,
    Sylvain AGUETTAZ

  • Dynamic Determination of Logical System- Transaction Launcher

    Hi Friends,
    Need your suggestions and inputs on how to dynamically determine the logical system for the transaction launcher.
    Our system landscape is like this.
    We have one CRM connected to mulitple back end ECC Boxes. Currently, we have created separate TL's fo VA01 ( One each for each back end application ) and provided the same in logical link and controlled the same via business role.
    For eg: BROLE1 - LLINK1  having (TL VA01) pointing to ECC System1
    BROLE2 - LLINK2  having (TL VA01) pointing to ECC System2
    BROLE3 - LLINK3  having (TL VA01) pointing to ECC System3
    The above procedure is working fine. But what we are trying to do is, when the end user clicks on the TL link in WEB UI, Based on the assigned business role, it should dynamically determine the back end system and open the VA01 Screen in that system.
    I have activated indicator multiple systems in the customizing of mapped logical systems.
    In debugging mode, i have tried changing the LOGSYS value @ run time in the handler class.
    Any pointers on this would be of great help.
    Thanks,
    Madhu

    Hi,
    Try this..
    To maintain RFC destination in each business role, there is one functional profile  "ERP_SALES_ORDER" where in you can maintain respective rfc destination.
    Create z-functional profile's for "ERP_SALES_ORDER" and maintain corresponding rfc destination, later assign these erp sales order function profiles in respective business roles trxn (CRMC_UI_PROFILE).
    you can use the below statement to fetch rfc destination whcih assigned to business role via functional profile.
      If gv_rfc is INITIAL.
        gv_rfc = CL_CRM_IC_ERP_SERVICE=>GS_ERPPROF-RFCDEST.
      ENDIF.
    Hope this helps.
    Cheers,
    Sumit Mittal

  • How to debug Transaction Launcher

    Hi Experts,
    I am new to CRM. I  am working on the requiremnet of calling VA01 screen  inCRM WEBUI through Transaction Launcher .
    As part of it i copied TSTC BOR object to Z and added some extra method to get some default values populated in VA01 screen.
    I tested this Z BOR object and it is working fine. Now in CRM configured Transaction Launcher through wizard and given my logical system (connecting to ecc)and Z BOR object and passed parameter value as VA01 to object key in wizard. created my own logical link id with assigned transaction link id and assigned to workcenter->navbarprofile->businessrole.
    I followed this blog to configure Transaction Launcher
    /people/vikash.krishna/blog/2008/09/23/crm-2007-how-to--2-a-transaction-launcher
    After completion of above development i executed webui but i am unable to display VA01..Intially it used to show ECC screen and message as ' you do not have authorization for transaction VA01'.But when i rectified some thing and again execute webui it is now showing blank screen.
    I am unable to make it out where i went wrong whether the problem is with logical system or ZBOR object. WhenI tried to debug it by keeping break-point in the class CL_UICMP_LT_ABOXEXECUTION_IMPL and method ip_inbound plug and in the ZBOR object in ECC  i am able to see the parameters passed to the traunsaction launcher class but it is not stoping at ZBOR object .
    From last 3 days i am trying hard and unsuccessfull.my deadlines are approching.
    Please kindly help me out how  can i analyze to see where i went exactly wrong.
    I really appreciate the persons who helps me in passing the situation.
    Regards ,
    Pavan T.

    Hi Luis Rivera ,
    Thanks a Ton. The link id 'Every thing about Transaction Launcher' is really helpfull.Now i am  able to display VA01 in Webui .
    My Requirement goes like this
    User will search for a account say of function 'Sold-to-party' ,after successfull search we will get related partners also.Now user will select one among the related partners(say 'Ship-to-party') and clicks confirm ,Now we will have two confirmed partners sold-to & ship-to.User will now select create order from Navigation bar and VA01 screen should be displayed with sold-to & ship-to fields get filled automatically from conformed partners.
    So i created a ZBOR and added a method with those parameters as import parameters . see the below code.
      SWC_GET_ELEMENT CONTAINER 'PCODE'      LV_PCODE.
    SWC_GET_ELEMENT CONTAINER 'BUYER'      LV_BUYER.
    SWC_GET_ELEMENT CONTAINER 'SHIP_TO'    LV_SHIP_TO.
    SWC_GET_ELEMENT CONTAINER 'SOLD_TO'    LV_SOLD_TO.
    SWC_GET_ELEMENT CONTAINER 'ORDER_TYPE' LV_ORDER_TYPE.
    IF LV_PCODE IS NOT INITIAL.
        SET PARAMETER ID: LV_PCODE-pid FIELD LV_PCODE-value.
      ENDIF.
    IF LV_BUYER IS NOT INITIAL.
        SET PARAMETER ID:  LV_BUYER-pid FIELD  LV_BUYER-value.
        ENDIF.
    IF LV_SHIP_TO IS NOT INITIAL.
        SET PARAMETER ID: LV_SHIP_TO-pid FIELD LV_SHIP_TO-value.
    ENDIF.
    IF LV_SOLD_TO IS NOT INITIAL.
        SET PARAMETER ID:  LV_SOLD_TO-PID FIELD  LV_SOLD_TO-VALUE.
    ENDIF.
    IF LV_ORDER_TYPE IS NOT INITIAL.
        SET PARAMETER ID 'AAT' FIELD LV_ORDER_TYPE-VALUE.
    ENDIF.
    CALL TRANSACTION OBJECT-KEY-CODE.
    I am able to read the values from BOL to my ZBOR parameters
    PCODE, SHIP_TO,SOLD_TO,BUYER e.t.c .Now i want set these values to VA01 screen using SET/GET Parameter ID's as shown in above code.but these values are not being set.Could you suggest any way how can i achieve this.
    Thanks in Advance.
    Regards,
    Pavan.
    Edited by: Pavan T on Aug 10, 2011 4:26 PM

  • Transaction type called by ITS - Transaction Launcher

    Hello guys,
    In the ICWC in CRM 5.0 what transaction type could we call with ITS by Transaction Launcher?
    For example, I know that we can call transaction like ppoma_crm, bp, is01, but if we defined Z transaction type in the path SPRO » CRM » Transactions » Basic settings » Define Transaction Types,  could we call this transactions by ITS in Transaction Launcher?
    Could you take off me this doubt?
    Best Regards,
    Mary

    Hi
    The transaction launcher allows to connect to any remote CRM ERP or R/3 transaction as well as URLs to a navigation bar. Thus, the remote transactions can be maintained directly in IC WebClient.
    Any link entry of the navigation bar that is supposed to call the transaction launcher needs a navigation bar entry that points to a launch transaction ID. Here the details of the transaction to be launched are described: the launch transaction type, the type of object to be called the method (like create, display, change) and possibly parameters to be passed to the transactions. These settings can be configured using the transaction launcher wizard.
    Transaction launcher supports two types of transaction
    a.     Launching pages of People Centric CRM
    b.     Launching BOR transactions of CRM or any remote SAP system
    Path is IMGCRMInteraction Center WebClientBasic Functions Transaction Launcher Configure Transaction Launcher (Wizard)
    Business Transaction Profile (Name should be in Capital)
    Three standard buttons in the navigation profile navigate to the views of the CRM business transactions
    a.     Interaction Record: - stores communication related data of communication channels.
    b.     Sales Document: - includes quotations and order status and stores all sales items the customer wants to order.
    c.     Service Document: - It represents the service aspect of a phone call.
    The business transaction profile is controlling which CRM business transaction type is linked to the navigation bar buttons.
    You can assign the interaction record and the sales or service transaction types in two different ways:
    a.     A sales and/or service document will only be created if the agent presses sales and/or service in the navigation bar and makes entries to these documents.
    b.     The sales and/or service documents will be saved as individual documents. Interaction record, sales, and service documents are stored by separate document IDs and are connected by the data flow.
    Path is IMGCRMInteraction Center WebClientBusiness Transactions Define Business Transaction Profiles
    Hope this helps
    Regards
    Rekha Dadwal

  • Service ticket  -Agent inbox

    Hi ,
    After saveing Service ticket ,where it will appears and saved .
    if i want see saved service ticket again ,how can i see it .
    After entering data in service ticket and done dispatch , where it will go ?
    is we can see service ticket in Agent inbox ?
    can any please explain what will happen of above query's detaily .
    Thanks,
    Aravind .

    Hi Aravind
    The Service Ticket will be visible through Interaction Record - Activity Clipboard as well as Agent Inbox amonst other.
    To be able to Search on Service Tickets in the Agents Inbox there is some configuration required.
    Goto: SPRO->IMG->Customer Relationship Management->Interaction Center Webclient->Agent Inbox->Inbox Search Definitions->Define Item Categories for Searches
    Here add your Service Ticket Transaction into the  "Inbox One Order Item" Type with a description you will recognise as your service ticket
    Next:
    Goto: SPRO->IMG->Customer Relationship Management->Interaction Center Webclient->Agent Inbox->Define Inbox Profile
    Create a Z* Inbox Profile from Default-1 and in the Assign Main Categories option include the required Item categories as well as the one you created for your Service Ticket in the previous step.
    Next
    Add this profile to the Webclient Profile, when viewing the Inbox you should now see your Service Ticket as a searchable category.
    <b>Reward with points if useful</b>
    Regards
    Arden

Maybe you are looking for