Agent Inbox in WebIC always empty ?

Hi All,
We have an Account in CRM. It has been assigned as Sold-To-Party to 4 Sales Orders.
But, when we search the Account in WebIC, the Agent Inbox and Field Worklist is always empty.
Any idea why this must be happening ? Are we missing any customizing ?
Thanks in advance.
Regards,
Ashish

Hi Ashish,
On Agent Inbox, you must enter you account # to search, if it still does not show your records, then check if the category drop down box has your required transaction type in the list, if not then the search does not show the list.
in this case if you want to add the transaction type to the drop down list please do the customizing changes, follow below path to do the same.
SAP Implementation Guide->Customer Relationship Management->Interaction Center WebClient ->Agent Inbox ->Inbox Search Definitions->Define Item Categories for Searches.
hope this helps,
Regards,
Ramakanth

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