Verizon 3 Levels of communications.

1 Owner 2 Manager 3 Member. My question how can you change from member to owner?

Are you are prepaid or postpaid customer?

Similar Messages

Multiplayer abilities level-up: community help

Hello to the KZ community. As my title states, the abilities level-up can take a ridiculous amount of time, especially with the 400 air or buddy drone kills. If you people have tips or if some of you want to work towards getting these abilities leveled up to the max, please post below.I suggest to create a warzone with low life and just play normally. More ideas are very welcome! Thanks a lot and keep fragging!

It is learning with experience game. No matter how much you play with bots it is going to be difficult playing against human opponents. Because every game , every loss, every kill you learn, you learn where you get flanked from, you learn the map , you learn different styles, you scan your enemy, you know when to be agressive, you know when to be defensive, you know when to use which abilities, you understand when not to get killed, you understand when it is time to get purposefully killed, you understand when to go infront of 7 players just becauses that 2 seconds of capturing mission or bomb is going to make that difference. And at the end you learn and become a great player. That is the phase that everybody got through , nowhatever which game you play you will start as a noob.So stop worrying about KD and just enjoy the experience.

How to execute online payment when Verizon responds with communications problems

Attempting to pay my monthly but keep receiving a message that the this process can't be completed now, for the third attempt over several days. You're a communication company! I'm in Libreville, Gabon and can only pay online and then only when the internet is working here! Help!

Hi stevejcoyle!
We want you you to have the best experience possible when using our website! I'm so sorry you've had trouble with it. Is this still an issue for you? Are you seeing a specific error message? Which internet browser are you using? @CharmingPhlsphr's idea of clearing the cookies and cache is a great idea! Let me know your progress so I can better assist.
Thanks,
AdamE_VZW
Follow us on Twitter @VZWSupport

Best way for a Student going on a Trip to Spain who has verizon to have communication back to the USA

So I have a young Student that next summer will be taking a school trip to Spain.
Starting to thinking ahead on keeping communications with them.
Right now I have a Friends and Family with my phone Unlimited Data.
Their Phone is Basic with no Data. I have no reason to change to the new plan. I will not pay more for less.
I am trying to figure out the best thing to do for them.
Whether rent a phone for overseas.
for the 2 weeks they are there change them over to one of my Spare Androids with GSM and and put a smartphone Data plan on that number for a month then change them back after they come home.
I am looking to see the pros and cons of doing this and weigh my costs.
If I give them an international capable smartphone for the month what would overseas charges be for Data and Voice? Can you get an international package for the time they are over there or would it be a "roaming" pay as you go type deal with expensive charges for roaming international?
Or second is do I just let them use public wifi on a smartphone that is international capable with them knowing that they are to use Data and voice only in an emergency? or just leave them with their Ipad and wifi?
Thank You
Michael

It's great to look ahead to the possibilities, Shutech. I love to be prepared! You actually have a fantastic idea to change their line to a global capable phone for the time they're in Spain. You don't need to change the plan for any other lines on the account and can simply add a smartphone with global voice and data capabilities for the few weeks it'll be used in Spain, then reactivate the basic phone and plan when they've returned. Activating devices is easy at http://vz.to/186e0Pr.
Prices for voice and data service while traveling is always updated at www.vzw.com/global. If you chose to add a global capable smartphone, it will need a data plan active since it's a smartphone, but you can chose to have the user turn off mobile data and simply use WiFi to conserve global roaming costs. If you visit www.vzw.com/support and type the model phone along with the words "mobile data" you can find the easy steps how to do this. This would leave the phone's ability to send and receive calls and text messages.
We're here for you if you have any further questions. I hope your student has a fantastic trip!
Thank you
JenniferH_VZW
Please follow us on Twitter @vzwsupport

Verizon Mobile vs Verizon on computer (community)

Why is it I cannot use my computer ID/PW with the Mobile Web app of Verizon Wireless? When I go into the app and click on forums, click on sign in, use my computer screen name and password, it says invalid name/pw. Anybody else have the problem or know how to fix it.

Hey all; Talked to the tech department. Not being able to sign in from the Mobile app to the forum they said is a known issue with 4G phones. The IT department told Daryl (tech) to file a ticket with NVR. Hopefully they'll have a fix for this in future updates. Just so everyone knows

LabVIEW low level Ethernet communication, 802.3 physical layer

I'm trying to use LabVIEW to establish communications with a Freescale
8270 PowerPC CPU with built-in 802.3 Ethernet. The microcode on the CPU
end supports only the 802.3 MAC/PHY layer (with CSMA/CD). We will not
be implementing a TCP or UDP stack in the CPU code. It appears that the
built-in LabVIEW functions communicates with Ethernet through the TCP
and UDP stacks only, which in turn call the windows API. LabVIEW does
not access the Ethernet 802.3 physical layer directly at all. So, there
is a gap in the communications between the two. I do not need a lot of
networking functionality, this is only for a simple continuity test
(CPU sends a test message, LabVIEW displays it). Any LabVIEW code
examples or app notes would be helpful. Thank You, Larry Junek
([email protected])

See this Link where it sounds like Bim has already cracked that nut.
http://forums.ni.com/ni/board/message?board.id=170&message.id=206697#M206697
Ben
Message Edited by Ben on 09-26-2006 11:19 AM
Ben Rayner
I am currently active on.. MainStream Preppers
Rayner's Ridge is under construction

Fast low level Ethernet communication with LabVIEW

Hello, I want to read Ethernet packets with LabVIEW (an private protocol, not UDP or TCP or others). The hardware writes 40 000 packets per second. I want to use winPcap API to capture data. I’ve seen the example «packet_sniffer_project » (and others). It’s an great job. But the soft reads only 1 packet at each time (wrapper dll calls « pcap_next_ex » function) and I lose packets. With my computer, I read 25 000 packets per second. How can I read more than one packet at each time? (or all the Ethernet buffer) Thank You
Micke

Hi,
maybe an example that I posted will help you
http://decibel.ni.com/content/docs/DOC-11373
cosmin

Migrating to a new Community

Community Members,
Next week, the Verizon Wireless Community will be migrating over to a new platform, redesigning the entire Community to better facilitate utilization. The new layout offers a creatively designed space with easy functionality and great new feature.
This new platform, gives us the ability to modernize the look and of the Community regularly. The layout on the homepage facilitates navigation to our devices, products and services so current and new members can easily get familiar with the design.
In terms of functionality the new platform allows for members to differentiate between discussions and questions which will help our super-users and social media team better support members looking for answers quickly. The layout offers an activity stream on both the homepage and member profile pages so members and potential members can always view the interesting topics and discussions happening in the Community. In addition the new platform allows all members to @mention people, places and content so everyone is better connected and everything is easier to share. This platform also allots for image, document and video upload so overall it will be a great place to join and hangout.
As mentioned above we will be launching early next week so please prepare for the change as there are some features we are losing and some content that will not be migrated over. Unfortunately there will no longer be kudos, however there will still be tags so you still have the ability to earn points via tags. You can also earn points by starting up or getting involved with discussions and questions. You can post images and videos (all will be monitored) but you earn points for those as well. The new platform thrives on a point system and is more about earning points and reaching new levels however there will no longer be more permissions granted for each level. Everyone will earn permissions as we all get comfortable with the new design as there are tons of features we will be adding in phases.
In the beginning just keep an open mind and enjoy navigating around a brand new layout. Try to use the “Suggestions for this Community” to let us know what you are thinking. Upon the actual cutover you will need to enter your credentials either as a My Verizon user or Community member only and you will be asked to reset your password, however you are more than welcomed to use the same password as you currently have, we do not have or know your passwords, which is why it asks you to reset. Finally the content within your private messages in box will not be migrated over so please go through your inboxes and save any messages you want, There is a private message feature in the new design we just can’t migrate the messages over because they are your private messages.
OK, that about does it! Have a great weekend and we’ll see you all in the new Community next week!!
Thanks, Lauren

yes there is. you can disable secureweb for webauth..
config network web-auth secureweb disable
http://www.cisco.com/en/US/docs/wireless/controller/7.4/command/reference/security_solution/securitycr74_chapter_010.html#wp1465098047
HTH,
Steve
Please remember to rate useful posts, and mark questions as answered

How do you get a RESPONSE from Verizon?

How does one get a response from Verizon? Here's my situation...
Given the amount of trouble that I have had with a recent order, you would think that I was trying to land a 747 jet on my roof. In reality, all I was aiming to do was to cancel the $19.99 per month phone service that I never used. I do not even own a phone, for that matter. I also had enhanced high speed Internet, and I wanted to retain the high speed Internet. A few days before January 13, 2012, I called Verizon and spoke to the 1st sales representative, who ensured me that it was no problem to cancel the phone service and yet retain the high speed Internet for the same monthly price. 24 hours later, my high speed DSL service was no longer functioning. I will try to briefly explain the disastrous customer service that ensued.
The first several phone calls to Verizon were not productive as I was transferred to the wrong department, and then at least one of my phone calls was dropped by the Verizon server. The representative did not call me back. I finally got in touch with a technical support representative, the 2nd Verizon representative, who informed me that the high speed Internet had been turned off and that I had to speak to a sales representative to solve the issue. Another sales representative, the 3rd Verizon representative, informed me that the 1st representative had cancelled my phone line, and thus cancelled all of my services. Great. The 3rd representative informed me that he was absolutely capable of handling the problem and that he would simply add a new order for high speed Internet, which was to be activated the next morning. The next morning came and went, and guess what? No Internet. I called again. The 4th Verizon representative told me that everything that had been done previously was incorrect and that the sales department is not capable of making such changes. She told me that she could not help me and that my claim had to be submitted to a different department, which has the authority to un-do all of the previous changes. She told me that I would receive a call back the same day to resolve the issue. Given my previous experiences with Verizon, I was confident that I would not, in fact, receive a call back and so I asked her how I could get transferred to this department, if I needed to call again. She said that I could not be transferred. Okay. So then I asked her what to ask for so that next time I called, I could be transferred to the correct department without dealing with yet another sales representative who gives me yet a different story. She informed me that she could not provide that information to customers. The Department That Shall Not Be Named (and that I cannot contact) did not call me, and I was not surprised. Unfortunately, I did not know how to go about contacting them, because, as I was told, customers aren’t allowed to do that.
The 6th phone call to Verizon was dropped by the Verizon server. The 7th phone call to Verizon went to the 5th Verizon representative, a sales associate who placed us on hold for the first 15 minutes only to inform us that she could not find any record of our Internet service. What the heck was she doing, checking her Facebook account? She finally returns, puts us on another extended hold, and then adamantly tells us that we need to speak with technical support, which, if you recall, was the first Verizon party that I spoke at the beginning of this debacle. The 5th representative transfers me again to technical support. Of course, the technical support personnel, the 6th Verizon representative said what the first one did, that the account was inactive and that we needed to talk to the sales department. My husband was on the phone at this point because I was DONE. When the 6th technical support representative tried to transfer him back to the sales department, my husband insisted that the 6th technical support representative remain on the line while we spoke to yet another sales representative, the 7th Verizon representative. The 6th technical support representative patiently waited with us while we sat in yet another long queue to speak with a member of the sales department.
The 7th sale representative, from the retention department based out of New Jersey, found that all previous orders had been set up erroneously. She cancelled the old orders and reinstated a completely new order. The DSL began working a few days later. MAGIC. She then left me a voicemail message saying that she would eliminate the activation and shipping fee (duh) as I never canceled the account to begin with and as I already had the equipment. She also applied a coupon to reduce the price to around $30 per month, assured for the next 2 years. I was relieved.
You can imagine our frustration then when we received the bill for $79 on February 6, 2012, which included a much higher monthly rate (around $45) and the shipping and activation fee of $19.99 that we were assured we would not pay. Again, nothing was shipped to us because we already had the equipment.
Our next phone call to Verizon landed us with a guy, the 8th Verizon representative, who had no intention of helping us. According to him, there was no record of these wrongs, and despite the fact that we had an old account number and three order numbers that were screwed up, he did not deem that there was enough evidence to change our monthly bill. (Unfortunately, the 7th Verizon representative did not make notes or appropriately document the situation on the new account.) The 8th Verizon representative then had the audacity to comment that we could be lying to him, yet he was unwilling to view the evidence that we could have presented. Instead, he suggested that we call tech support again and try to go through the same process to get connected to the mysterious “retention department” which he knew nothing about.
At this point, I was beyond fed up. The attitude of the 8th Verizon representative put me over the edge. I filed a complaint with the Better Business Bureau (BBB) with an abbreviated version of this story. I did not file the complaint to get back at Verizon. Instead, I filed the complaint because I knew that another phone call to Verizon would be useless. I’ve been dealing with this issue for over a month, and I’m sick of it. I have better things to do with my time, believe it or not, and this situation has resulted in a significantly waste of my time over what, in my opinion, was a very simple issue to resolve.
The BBB processed the complaint and I was contacted last Friday afternoon by a Verizon representative (the 9th) who said that she was looking into the matter and that she would respond to me within two to three business days. Well, it’s almost the end of the week, and I have received no response. Again, after all of this, how could I be surprised?
I have been a Verizon customer, wireless and residential, for as long as I can remember, but I am reaching the point of outrage. This situation is truly unacceptable.
You would think that, in 2012, with all of the technology available to us and the fact that Verizon is a COMMUNICATIONS COMPANY, that at least Verizon employees would be able to make a basic change to an existing order and that at least one out of 9 Verizon representatives would be able to solve this issue in a span of over four weeks. Think again.
How does one get a response from Verizon?

dougiedc wrote:
It boggles the mind. The Verizon store on L Street downtown Washington, D.C. cannot access my Verizon account. They can only sell cellphones then it's up to me to contact Verizon on my own to get the hook up. I even asked "Are you Verizon employes? Is this a vendor store or is it really a Verizon owned and operated store?" The answer "Yes, we are Verizon employes, yes this is a Verizon owned and operated store" ...
Yes, it indeed boggles the mind. I'm of course referring to the fact that your post concerns Verizon Wireless products and services. This forum is dedicated exclusively to Verizon Communications services. As you probably know, Verizon Wireless and Verizon Communications operate as separate companies.
If you need help for a Verizon wireless product or service, it's best to direct questions to the Verizon Wireless forums. You can reach them by clicking on "Wireless" (either here or at the top of the page).
Good luck and I sincerely hope you get your issue resolved.

Open letter to Verizon regarding Tab 7.7 ICS Update

Note: This is a copy of an e-mail I submitted to Verizon Wireless regarding my Galaxy Tab 7.7 LTE tablet, in order to ensure that Verizon receives the communication and to share the concern with the community which has substantially discussed the issue. If this violates the content regulations of Verizon's forums, accept my apologies -- I have never been clear on the guidelines.
Dear Verizon Wireless,
The primary purpose of writing is to notify you that I will be withholding 75% of my payment on the data plan for my Samsung Galaxy Tab 7.7, in light of Verizon's degradation of service on this device. Upon purchasing the device in June, I was told that it would be receiving the Android 4.0 "Ice Cream Sandwich" (ICS) system update. By that point, ICS had been released from Google for nearly eight months. In August, Verizon began updating its branded LTE tablets in earnest, but it was not until early October that the ICS update for the Galaxy Tab 7.7 LTE was formally announced. After a failed update push, Verizon has been silent on any plans for the past two months. Its response to a discussion on this topic in the Verizon Online Community was to simply remove comments and shut down the discussion without answering any of the community questions.
Most apps in the Android Market now require ICS or later. The Google Nexus 7 tablet, a comparable tablet to the 7.7, is now shipping with Android 4.2, a full two major revisions past the version Verizon has yet to deploy to the Tab 7.7. Additionally, I personally have experienced increasing instability with the tablet, with the network failing and requiring a manual restart multiple times a week.
At whatever time Verizon successfully updates my device to ICS, I will happily return to paying my bill in full. Additionally, I am more than willing to discuss this with a Verizon agent to come to a better resolution. However, given Verizon's current response of ignoring the problem and providing no explanation, and continuing to offer a degraded service below that which was promised upon purchase, I must take this step in an attempt to protect my interests.
Again, I would much prefer an amicable solution to this situation. Please feel free to call me on my Verizon phone number to discuss this.

In regards to this, I'm going to post excerpts of a post I placed in another thread with additional research about update timelines, Verizon's extremely loose interpretation of the word "soon", and the despicable service provided to owners of this tablet, as it relates to the specifics of this thread's topic. I am also including significant additional information relating my attempts to acquire additional information.
I purchased the Galaxy 7.7 in April this year. Like most (if not all) others, I bought it with the promise of an update to ICS soon. At this time, eight months later, I, like the vast majority of owners, am still on 3.2 (Honeycomb). Honeycomb does not support many of the apps I use, and more developers drop support for it every day, as its device presence percentage drops close to that of Cupcake and Donut (Android 1.5 and 1.6) and has already sunk below Eclair (Android 2.1), according tohttp://developer.android.com/about/dashboards/index.html (This is a direct link to Google's own site, where they publish such information; last sample conducted over 14 days ending Nov 1, 2012).
...My local Verizon corporate store is selling the tablet with ICS pre-loaded. This means the software not only exists, but has been successfully deployed to retail units.
...The original Droid only took four months to get the 2.1 update, and the 2.2 update followed five months later in August of 2009. Keep in mind, these updates were being developed between these pushes, with 2.2 only being announced by Google in May of '09. That is 3 months from announcement to deployment. ...
Our Galaxy Tab 7.7's have now waited 13 months since the release of 4.0 by Google and still are not up to date. I'll permit Verizon the few months that they did not have the tablet, but this reduces the delay to "only" 9 months, two to three times longer than it took for other devices to be upgraded. Oh, and we're still waiting on the update. It might be suggested I'm being unfair at this point by comparing a dual-core highly advanced tablet with a much older, single-core phone that came out while Verizon had far fewer smartphones to maintain, so I'm also going to compare it to the Motorola XOOM, a contemporary device with similar hardware and software at release.
The Motorola XOOM was released February of 2011 as an incomplete project, again with the word "Soon" attached to those missing features. It took 6 months (August) to receive the SD card update. Similar to the original Droid, though, the update was only made available from Google in June, meaning it only took two months for Verizon to deploy the upgrade once it was released by Google. The LTE upgrade came out just a month later in September, seven months after the launch of the tablet. This delay could, theoretically, be pinned on Motorola, but my suspicion is that it originates with Verizon. Android 4.0 took seven months from the date it was published by Google (November 2011) to be released to Verizon XOOM owners (June 2012).
Galaxy Tab 7.7 early adopters have now waited an extraordinary nine months since their tablet was launched for their "Soon" to be fulfilled, and there's no end to the wait in sight as Verizon actively avoids communicating with their customers on the matter.
Explanations can do quite a bit to quell customer anger, as can simply finishing the update and publishing it. We've received neither, and the existence of the updated software on new units being sold adds rather grievous insult to dysfunctional software that has become an injury to those who rely on this equipment to function. I feel this is paramount to telling us that we, as existing customers, simply do not matter.
I have two further pieces of information to add that were not in my original post. Today I contacted both Samsung and Verizon Wireless about this matter, directly. The Samsung rep was, unfortunately, either incompetent or completely uninformed. Nice, polite, but unable to provide any relevant information due to either Samsung's rules or training, or lack of personal knowledge. The Verizon rep was far, far worse. I'm a very polite person when speaking (I'm in sales, I have to be, even to people who are being rude), and I didn't even get a third of the way into describing the issue before I was being interrupted by this defensive, crass individual. When I finally managed to get her to listen to my problem, her response after a minute of typing on her computer was that it was "currently available" and "[she] has no way to push it to my device" and "[I] have to wait for the network to push it". I very calmly explained to her that the documentation she was looking at was from October (she acknowledged spotting this on the documentation once I pointed it out), that the update never came through and was pulled due to issues, and that I knew both methods of forcing the tablet to check for updates. She then claimed that a coworker had handed her a Tab 7.7 running 3.2 and that it was the "current version" and that Verizon had never offered an upgrade to 4.0, in direct opposition to her earlier statements and my own eyes. This...farce went on for nearly twenty minutes before I ended the call.
It was the most insulting, rude customer service I have received in years. I felt like I was being talked to like one would address an errant child, not a paying customer. The last time I was treated this way by a cellular carrier, I left them, switching from Sprint to Verizon. Unfortunately, I am stuck on Verizon at this point due to unlimited data and hotspot on my personal line, and extraordinarily heavy personal usage, but I have no such motivation to have a 3G/4G tablet through them. I prefer it due to battery concerns, but an extended battery and larger phone are worth the cost of never having to deal with Verizon's spectacularly awful treatment of their tablet customers ever again.
Even though they're keeping my account, it's shrinking by two tablet lines.

How do I set my firewall settings in Avasti to allow communications between my HP 8600 and my comput

How do I set my firewall settings in Avasti to allow communications between my HP 8600 and my computer

Something to Consider:
If you are talking about "Avast!" Security Software, either the free or the paid version, the following may apply to you:
There are three main levels of Security in the Avast! software: Home, Work, and Public
Home is the setting many people use when "at home", that is, connected to the home network. The home network is sometimes defined as the "192.168" network: these are the computers and printers that you have and use in your home environment. The network is (most usually) private and (should be) secured with with a passphrase at your router. The Avast! Software sees the "Home" network as a "safe" environment: devices connected within the "Home" network are allowed to "talk" (communicate) with one another without undue restrictions.
Work is the next setting. The software places some restrictions on this level of communication. Home users can certainly use this setting -- in many (most) cases, the "Work" setting is a solution that provides for communication and a bit more security for the home network and its devices.
Public is the strictest setting and is meant to keep your computer safe in a public place: the library, coffee shop, on a street corner. Outside "prying eyes" are prevented from peeping and outside communications are restricted.
If you have set (or left) your Avast! software set to Public, or even Work (and you do not know how to handle the restrictions), then you may have simply locked out the communication between the printer and the computer(s) on your home network.
Open your Avast! Software and set the security level to either "Home" or "Work".
You can find out more about how to use the software settings at the Avast! website.
Advanced Users Only - You will know if you changed the Rules... this is not something one does by accident.
If you have changed the rules within the settings, you may have locked yourself out. Make sure you have both "in" and "out" traffic settings adjusted correctly for each rule you change / adapt / add.
Kind Regards,
Dragon-Fur

How to get the top most community given a sub community ID

Hi,
I have developed a custom navigation scheme with top level communities as top nav and the sub communities of the top level communities in the left nav.
Now when the user selects a particular sub community in the left nav the top level community in the top nav should be highlighted.
I am able to get the first level parent community of the current community but not able to recursively reach the top most community.
I have tried the following piece of code
IPTCommunityManager ptOM = (IPTCommunityManager) ptMgr.GetInterfaces("IPTCommunityManager");
IPTCommunityInfo ptCommunityInfo = ptOM.CachedOpenCommunityInfo(communityID ,true);
IPTQueryResult result = ptCommunityInfo.GetParentCommunity() ;
I dont know how to get the communityID from result
Any pointers in this regards will be very helpful
Thanks

To get community ID from the result just use this code:
int nCommID = result.ItemAsInt(0, PT_PROPIDS.PT_PROPID_OBJECTID);
The NavigationModel class in portalpages project has a wealth of code dealing with these types of tasks. Look around there if you don't know how to code something, it is a good source for examples.
You would then get the CommunityInfo object for the parent community ID and call GetParentCommunity again until you reach the top. The IPTCommunityInfo objects are cached so the performance will not be too bad.

For a communications company why is it so hard to get a phone number to talk to a real person?

Verizon is a communications company: why is it so hard to get a phone number to talk to a real person? Why when I call to set up a payment plan I get an auto response the sets up my payment date with no option to decline? Why hasn't the FCC shut this company down for breech of contract and lying to its customers?

Breach of contract? You are in breach of contract by not paying for services rendered.
Why should you be late paying an invoice and yet expect Verizon to keep your device on? You are breaching the contract.
#PMT from your device gives you an option for payment arrangements. The system more than likely can only extend the due dates by a certain number of days.
*611 or 1-800-922-0204 and ask to speak to financial services and ask them to extend the date.
Verizon would be out of business if everyone just paid them when they please.
Good Luck

Why am I unable to sign in to Verizon Cloud through the app?

I can access the Cloud only if I sign in to my Verizon account. When I attempt to launch the app from my desktop, I'm told that it can't sign in. This has been going on for a few days. I've uninstalled and reinstalled the app twice to no avail. I had my desktop set to sync from folders on my hard drive, but that also stopped occurring in the past week. I can go in to my Verizon account and manually move files to the Cloud, but the auto sync function should be doing that for me.

Let's get to the bottom of this Verizon Cloud issue gregoryoh4! First we want to ensure that your Verizon Cloud is communicating properly with your phone. What is your phone model and software version? In the mean time find great information on the Verizon Cloud at this link http://vz.to/14QbP0I
AntonioC_VZW Follow us on Twitter at www.twitter.com/VZWSupport

Verizon POORLY MANAGES Upgrade Process

For the 2nd time upgrading, I have been given false, misleading information about the plan options and their impact on my bill. After hearing plan details and asking the store rep for the impact to going to the new plan I was told my bill would be $20 LESS. The next day I awaken to find my corporate enterprise email inbox empty and idle. I call Verizon expecting the enterprise email option was simply erroneously disabled during the uprgrade. However, this is where the POORLY MANAGED process and employees became evident.
I was informed an enterprise account was an additional $15/month. The store rep did not inform me of this, even after asking for the impact to my bill. When I informed the tech support rep that her information is different than the store's information, she offered that I could revert to my original plan. I declined as even after the $15 surprise charge I would still be $5 cheaper than my previous bill. But I asked anyway, "How much will my new bill be?" I was told $270 (and change). I thought that sounded high so I asked her to pull up my previous bill and compare. She did and said my new bill would be FIFTY DOLLARS HIGHER!.
Again, I expressed frustration and again was offered the option to revert back. I said YES and be sure to consider impact of a new 4G phone on the account. She assured me the new 4G phone would have no impact. After all, that was reason for this difficulty.
I apologized to the support rep for my tone. I sympathized that her company has severe problems with the MANAGEMENT of policies and procedures of the upgrade and the education of the store reps. I went on to say it is unfortunate that Verizon management puts her in this position to hear these customer frustrations.
She asked if there was anything else. I said yes. Please waive the $30 upgrade fee since it was paying for this POORLY MANAGED upgrade service. She said it is non-refundable. I asked to speak to a manager. She assured me the call was recorded and would be heard by decision-makers. I'll wait and see, but won't hold my breath.
Recommendation: Ask for the new bill amount IN WRITING. Or take the time to call Verizon customer support to have them quote you a new bill. I am assured the call is recorded. Document everything you are told by the store rep. Remember, the 14 day revert clause is due to LAZY MANAGEMENT and is a convenience to them. The time it take me to manage around Verizon's MISMANAGEMENT is NOT a convenience.
I have been a Verizon-Alltell-Midwest Communications customer since the 90's. I will be considering a different carrier for phones as they expire. I will give Verizon 14 DAYS to make this right by waiving my $30 upgrade fee.

Couldn't agree with you more... here's what just happened to me ...
Ok,
So I just took the plunge to upgrade my Droid Pro to the GS3. You couldn't make the **** up I just went through with the girl at the counter. It was kinda funny. I'm ****** I didn't video tape it.
Ok, first off lets start with what was par for the course.
$250.00 for 32gig with a new two year contract.
$30 credit available
$30 upgrade fee.
and
You are currently grandfathered into the unlimited data plan, however we killed your grandfather sooooo you probably should buy the 4-gig data plan considering the amount of data YouTube / Pandora etc. use up when not connected to WiFi.
BUT WE KNOW A WAY AROUND US GOING BACK ON OUR WORD ON THE UNLIMITED DATA PROMISE THAT WE HAD CROSSY'S ON!!!!!
Here's what we do....
Option #1 - Pay retail for the phone and you can keep your unlimited data plan. ($599.00 retail). vs an extra $30.00 a month for the next two years for the 4-gig data plan so I don't go over streaming re-run's of TGIF while not connected to WiFi. ($30 x 24 months = $720.00) ...(Family Matters, Step by Step, Boy Meets World ...ummmmm lol)
(This really happened all while a street cleaner sweeper was going by so the girl had to scream this to me)
Option #2 - What we do is we open up a second line. The first line we connect to an out of date phone which requires no data. This is an extra $10 a month. So if you say your paying $105.00 a month all-in right now with your Droid-Pro you will now only be paying $115.00 and we put the Galaxy S-3 on the second line and you get to keep your unlimited data plan. This way you can have an emergency phone on line #1 which will ...other in case of an emergency never be used etc etc etc....
I says...not a chance you pitch this option to a mom or dad and he agrees to that. Must be the 18 to 22 year old sales pitch. lol.
SOOOO there obviously is some chatter on the forums since the cut off date at the end of June for the unlimited data plans....scam....not a scam....scam....not a scam. Grandfather only means this / Grandfather only means that ....
Its just kind of disappointing. Like make it one way or another. Gray area just makes it shady. Also, would be nice to see a carrier honor their word. Huge for PR considering the way word spreads via Social Media these days but these Mobile giants continue to not give >Profanity deleted<
Last effort....I'm going to call Verizon to complain and see where that gets me. Will come back to give an update however I think we all know where this one is going . . . (lolz).
UPDATE:
Yup...just Verizon flexing there muscles. If you want to keep an unlimited data plan and not have a heart attack streaming Pandora or the YouTubes not connected to the WiFi then pay retail....if not then have fun with AT&T or T-Mobez.
Amen.
Message was edited by: Verizon Moderator

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