Verizon and their lack of Westell Router Support

I'll turning to the community today because my attempts to get support from Verizon have proven fruitless.
I called Verizon technical support with a VERY specific question about how my DHCP service works on their CPE router. I have read the Westell router user guide cover to cover, attempted to use the graphical interface, and attempted to understand the configuration file syntax. The Verizon tech, who was very polite, after an hour on the phone trying to find me any documentation, gave me the Westell customer service line: 888-839-5791 knowing full well that I would be asked for my Verizon employee ID as soon as a tech picked up the call. When I called on another line and asked him to wait with me so he could give Westell his ID, his supervisor in the background told him to get off the call immediately. Amazing..
My question is VERY simple. In my home I have devices which require the use of an internal TFTP server to boot. These devices get the TFTP server's address through DHCP option 150 (standard TFTP Servers option). This is a VERY common thing in the VoIP world. In my Westell A90-9100-EM15-10 router there is no place in the GUI I could find to put in additional DHCP options besides the stand gateway, DNS server, etc. I did not want to stop using the DHCP service on Verizon's device because they have DHCP option 60 set to enforce quality of service for my FIOS TV STBs. I'm trying not to screw up my Verizon TV service and at the same time do something VERY standard in my home. I have attempted a couple different syntax in the route configuration file without success.
If you are a Westell employee.. shame on you for your horrible lack of documentation for your product.
If you are a Verizon employee... shame on you for willfully taking a customer who knew your CPE equipment better than you did and purposely sending them to 1-800-WE-DONT-CARE-ABOUT-YOU.
If you are someone who understands the Westell router config file syntax enough to let me know what to do.. Please respond..
Under the dhcps section I've tried:
(option150
(0
(start_ip(192.168.0.12))
(end_ip(192.168.0.12))
and
(option150
(0
(192.168.0.12)
both of which load fine.. but the DHCP response does not contain option 150.
Thanks,
John

So I'll let Verizon off the hook sorta.. They did send me two private messages and did ask Westell how to add DHCP options.
Westell said that I would have to purchase a higher end router to make that work. Sha..right. The whole point was to try and use the Westell so Verizon would feel comfortable supporing my FIOS STBs. I guess Verizon looses on that one. If I was going to buy a higher end router, Westell is deaming to think it would come from them.
I moved my DHCP and DNS to a server in my home. I'm back to being in control of the network. I have the QoS setup with an address range for the STBs .. Oh well. I just love the 'can't be done' response.
Westell = Won't tell. Steal from tech from the opensource world and close off your customers.
Thanks everyone.. I'm punting...
John

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What is it with Verizon lately and their lack of concern for customer satisfaction?

I am increasingly frustrated with Verizon and their lack of concern for customer satisfaction. I have been with them since they began and through the years they have become less and less customer friendly. All I want to do is do an early upgrade to the IPhone 6, I have one line that is out of contract, two that will be up in May and one in October. All the lines are eligible for early edge but only if we take a Motorola phone we do not want because they have some contact with them to push phones no one wants. Seriously Verizon what the heck is wrong with you, trying to force people who have been loyal to you to take a phone they don't want because they paid you to do so. I'm not trying to leave for the competition but at this point I may have to. I had even checked back in November when I saw we were eligible for the early edge and was told we could only do the Motorola phone but that promotion would be over Dec 31 and after that we could upgrade to any phone we wanted. Imagine my disappointment when we go to a verizon store to find out that was a lie and they entered into another lame contract with Motorola to push a diffent phone (last years model that didn't sell) and we would be forced to take one. I contact customer service and was told to bad, sorry we lied to you but it's either that phone or wait out your contract. Well maybe it's time to switch because it's very obvious that Verizon no longer cares about their customers, hey Verizon can you hear me now?

I'm not trying to get out of my contract, I have been with Verizon for 15+ years and have always been able to do an early upgrade, we just forgo the discount $50 or $100 we would get off the new phone. I have been told several times by Verizon employees that if I am within 6 months of my contract end I could do an early upgrade I just would not get the additional money off. I was also told in November that I could do the edge up for any phone after Dec 31st. I was lied to and that seems to be happening more and more. Verizon has been changing its practices to the detriment of its loyal customers. One of the reasons I liked Verizon and stayed with them for so long was because they were always willing to work with their customers and Verizon can change or alter their agreements anytime they want. I wish they would train their emploves not to be deceptive and tell people one thing and then do another. I can understand if I was trying to cancel my contract but I am not and would be extending my contract by two years as opposed to leaving in the next 6 months.

Frustrated with Verizon and their inconsistent Customer Service

I am so frustrated with Verizon and their Customer Care/Service. I have never been told so many different things. It seems that there is no consistency with what they tell customers. I called and explained to them that I have been with them for over 20 years that we were looking to save on our monthly bill. They said that with my employee discount, and they checked to see if I qualified for other discounts, I didn't and they lady could have cared less to help. My Verizon/employee discount is changing (decreasing in percentage saved), Sprint and AT&T offer a higher discount with my employer. I spoke to Sprint and AT&T and they offer not only better discount, they are cheaper (and AT&T coverage is better here where I live, versus very broken up where I live when it comes to Verizon). Anyway, I called back and spoke to a Rep. named Kayla who was more than happy to keep us at Verizon. I questioned the Edge plan, and that none of our 5 lines where up to where I could get it. I asked her if she could speak to someone and make an exception. She did and said that was not a problem that since we had been loyal customers for over 20 years, I could do the Early Edge on all 5 lines, that she could go ahead and place an order for 5 new phones of what we wanted - and that when I received them, then I would have to send Verizon back the 5 phones that we currently have. I thought great. I'd be saving atleast some money going this route. I told her that I wasn't sure which phones we wanted that I would find out and call back. I did the online chat later because I had a question, and that Rep told me - No, that wasn't going be happening at all that I was misinformed. This is not the first time that this has happened with Verizon. A rep in a store told me if I bought this Verizon tablet ($99 with a $99 mail in rebate - Free, I liked that - then he said if I did that, he could save us $20 per month on what we were currently paying per month). Well, low and behold - I got an extra line - a tablet that I had no use for (he got me at the whole "I'll lower your bill $20 per month". I fell for it, and it didn't save me one penny. In the meantime, I put Sprint and AT&T to the test - I spoke with each of them about 3 different times each and got the same answer each time from both of the providers. Customer Care/Service and consistency and not misleading customers is what is selling me. I will gladly spend my $3,400/year elsewhere - and save money in the process. Anyone else have similar experiences???

Early Edge works by having you turn in the phone on the line that is early edge upgraded. You then start paying for the full cost of that phone over 24 months, sooner once you get to 75% paid off on that phone, where you can trade it in and start again on another phone, but you will have lost the money already paid up to 75%. When you trade in the phone for Early Edge and then trade in the new phone for edging up, the phones must be in perfect working order with no damage of any kind.
The money "saved" comes from being on Edge where, if the phone is on a plan with 6GB or more data, you save $25 per month on each Edge phone, $15 if on a plan with less than 6GB. However, you turn around and put that $25 back onto the phone payment each month, so you DO save $25/$15 but you basically break about even on a 6GB and greater plan after the phone cost.
BUT, in the end, if you get a better, more reliable signal from ATT, and you have an awful signal with VZW, you might consider a switch, but you'd have a large sum of ETFs at this point to cancel all 5 lines. There are also special stipulations as to who and when one can Edge up or start Early Edge, such as 6 months straight on-time payments.
Verizon Edge FAQs | Verizon Wireless
Early Edge is basically just starting the Edge plan early, so the above page should answer a lot of the questions regarding eligibility. Be warned however, that there are a lot of people with issues who decided to take advantage of this program, namely the trade-in process of sending old phones back and then finding charges on their bill for phones that were "not" received at the warehouse.
It is my opinion that you should not go this route, because if you have less than stellar service now, you are setting yourself up for possible frustration and another 2 years of disappointment.

Toshiba's WiFi issues and their lack of support - you are not alone

For those of you out there having issues with WiFi on a Toshiba Laptop, you are definitely not alone.
Over the past couple years I've noticed an increasing number of different makes and models of toshiba notebooks and laptops having the same issue.
In the past year, 100% of the toshibas that have come into my workshop have had this issue, this is about 75% of the laptops I have serviced.
These models have all had different wifi hardware (Agere, Intel and Realtek)
The wifi switch is turned on, on the same computer some programs detect it as being switched on, others see it as switched off.
Irregardless, it won't connect to a router wirelessly even when it used to.
The answers from toshiba have been the usual unprofessional form reply of: it must be the router, try toggling the switch, have you updated bios?, update the drivers et al.
This is a software problem, and given the amount of people on this forum talking about the same issue, it is a big one.
Frequently I have come across the issue of the windows services for wireless communication being disabled by Toshiba's software and I believe this is a conflict between tosh's software and various others (zone alarm, windows et al)
In some cases the software seems to interfere and corrupt the drivers of the windows OS and interfere with their implementation and execution, which is worrying, the software should not be touching those areas at all.(otherwise what's the point of a layered OS)
I have occasionally managed to force it back into working (such as restarting the services manually), but such workarounds are not a "clean" way of doing things.
The most reliable way to fix this issue seems to be, backup your data & reformat back to manufacturer specs, then immediately uninstall toshiba's software and update the woefully old drivers (even the ones on the site are about a year out of date for the model I am working on now.) Unfortunately most of my clients are businesses which need a LOT of data kept in different places backed up and then a ton of specialist programs to be reinstalled, which is time-consuming and costly.
Message to TOSHIBA:
Please make a sticky in this forum for all the ACTUAL solutions, not one of the threads I looked at with your suggestions was a solved one.
If there is little-no support for your products in this regard, I will contact the ACCC, choice and Fair Trading associations with an open letter that I will ask all of the relevant customers to sign, and I will put out a country-wide call for people with the same issue to step forward.
I would also ask if you are having an issue where your wifi stopped working and it does not want to detect or work, please just post 'bump' under here so that way we can keep it reasonably clutter free.
I used to recommend Toshiba and Asus for laptops, now the list is down to one.
Regards from Australia (the aus site sent me here for the forums)
Damien Holley

Wireless LAN has always been a bit tricky to get up and running, that's just how it is. Its not a problem specific to Toshiba, all manufacturers and even Desktop PC's have to deal with the same complications.
There can be multiple Wireless Managers installed, but only one can control the Wifi Card at any time.
Here is what I suggest you try (keeping things simple and easy):
1. Go to Control Panel -> Programs and Features, and uninstall the Wireless Managers/Clients
* If you have an Intel Wifi card, uninstall the Intel PROSet Utility (or it could be called Intel MyWifi).
* If you have a Realtek or Atheros Wifi Card, uninstall their Wireless Manager/Client. (don't uninstall the Driver itself, you need that).
* Uninstall ConfigFree
2. Now go to Control Panel ->Administrative Tools -> Services, and enable the built-in Microsoft Wifi Manager.
Scroll down to "WLAN AutoConfig" or "Wireless Zero Config" and ensure they are set to "Started" and Automatic"
Other things that can cause Wifi problems are:
* Firewall/Antivirus software. They can block unknown Wifi/Network connections.
* DHCP Dynamic IP Addressing. Using a Static IP Address can get a Wifi problem working.
* The Firmware on your Wireless Router (Access Point) may be outdated. Check the Manufacturers website for an updated Firmware.
* Surrounding Electrical devices can interfere, such as a Microwave, cordless phone, etc..

I am so fed up with Apple and their lack of testing on Security Updates!!!!

I am so fed up with Apple, i have lost all hope in them whatsoever. Today i installed the Security Update 2007-009 1.1 and when prompted to restart did so, only to wait 5 minutes with my computer just idling and not restarting. So I then went to the apple menu to restart but still nothing happened. Pushed the Power button on my Mac and it brought up the dialog box for:
...Log off...Restart...Shutdown
But then it quickly logged-out giving me no time to even click on restart , so i logged back in , tried again, and of course it did the same thing again, so i logged back in and force shutdown holding down the power button for 5 seconds. Finally it shut down so i then Powered it back up, logged in with no problems.
Since the Security Update includes the update of Logic 8.0.1, I went straight to it in applications but found the Logic icon & Logic Node icon replaced by Blue folder icons. Upon clicking on Logic i was prompted with an error stating that it could not open because the file was corrupt, so i decided to delete Logic and along with Logic Node and empty the trash so that it would remove all its files. But now when i clicked on Trash, the window would not come up. I tried just empty trash from the dock but it would not empty the trash either. I can not open any finder window from my dock's Finder Icon.
I can open finder by clicking on Macintosh HD on my desktop but when i navigate through my folders all of my file icons have these weird sort of Distorted Scan lines through them.
So i decided i would open disk utility and try and repair whatever the **** is going on. Pressed verify Disk and it tried to Verify the disk but came back a minute after idling, giving me this error:
Verifying volume “Macintosh HD”
Checking HFS Plus volume.
Checking Extents Overflow file.
Checking Catalog file.
Checking multi-linked files.
Checking Catalog hierarchy.
Checking Extended Attributes file.
Checking volume bitmap.
Checking volume information.
Invalid volume free block count
(It should be (It should be 4 instead of 6294237)
Volume Header needs minor repair
The volume Macintosh HD needs to be repaired.
Error: The underlying task reported failure on exit
1 HFS volume checked
Volume needs repair
Here is a screenshot of Disk Utility: http://i58.photobucket.com/albums/g269/DjViral/Picture1.png
So obviously something is wrong because it reported failure on exit and Disk Utility will not even let me click on "Repair Disk", it is just faded out, un-click-able.
I would like to know what is wrong, and why Apple is releasing such **** as Security Updates. I mean isn't the whole point of a security update to make your computer more secure. Is this a joke or something?
I have lost all respect for you Apple. Not too mention this happened only 2 months ago with your last security update and i had to get my computer serviced which took 3 weeks. You better explain yourselves, apologize and start getting your sorry act together.

when prompted to restart did so, only to wait 5 minutes with my computer just idling and not restarting. So I then went to the apple menu to restart but still nothing happened. Pushed the Power button on my Mac
You should not have done that, it is a process that should never be interrupted.
For next time:
There are no guarantees, but following this procedure when installing updates and upgrades on your Mac will go a long way towards avoiding unpleasant after effects and ‘post-update stress disorder’.
It is also worth noting that it is an extreme rarity for updates to cause upsets to your system, but they may well reveal pre-existing ones, particularly those of which you may have been unaware. If you are actually aware of any glitches, make sure they are fixed before proceeding further.
So before you do anything else:
If you can, make a full backup first.
Turn off sleep mode for both screen and hard disk.
Disconnect all peripherals except your keyboard and mouse.
1. Repair Permissions (in Disk Utility)
2. Verify the state of your hard disk using Disk Utility. If any faults are reported, restart from your install disk (holding down the C key), go to Disk Utility, and repair your startup disk. Restart again to get back to your startup disk.
At least you can now be reasonably certain that your system does not contain any obvious faults that might cause an update/upgrade to fail.
3. Download the correct version of the COMBO update from the Apple download site. If your car runs on gasoline you would not want to fill the tank with diesel, so don’t try to install the PPC updater on an Intel Mac!
If you prefer to download updates via Software Update in the Apple menu (which would ensure that the correct version for your Mac was being downloaded), it is not recommended to allow SU to install major (or even minor) updates automatically. Set Software Update to just download the updater without immediately installing it. There is always the possibility that the combined download and install (which can be a lengthy process) might be interrupted by a power outage or your cat walking across the keyboard, and an interrupted install will almost certainly cause havoc. Once it is downloaded, you can install at a time that suits you. You should make a backup copy of the updater on a CD in case you ever need a reinstall.
Using the Combo updater ensures that all system files changed since the original 10.4.0 are included, and any that may have been missed out or subsequently damaged will be repaired. The Delta updater, although a temptingly smaller download, only takes you from the previous version to the new one, i.e. for example from 10.4.9 to 10.4.10. Software Update will generally download the Delta updater only. The preferable Combo updater needs to be downloaded from Apple's download site.
Now proceed as follows:
4. Close all applications.
5. Unplug all peripherals except your keyboard and mouse.
6. Install the update/upgrade. Do not under any circumstances interrupt this procedure. Do not do anything else on your computer while it is installing. Be patient.
7. When it ask for a restart to complete the installation, click restart. This can take longer than normal, there are probably thousands of files to overwrite and place in the correct location. Do nothing while this is going on.
8. Once your Mac is awake, repair permissions again, and you should be good to go!
If your Mac seems slightly sluggish or ‘different’, perform a second restart. It can’t hurt and is sometimes efficacious!
9. Open a few of your most used applications and check that all is OK. In this connection please remember that not all manufacturers of third party applications and plug-ins, add-ons, haxies etc, will have had time to do any necessary rewrites to their software to make them 10.4.10. compliant. Give them a weeks or two while you regularly check their websites for updates. This applies particularly to plug-ins for Safari 3.
N.B. Do not attempt to install two different updates at the same time as each may have different routines and requirements. Follow the above recommendations for each update in turn.
Lastly, Apple's own article on the subject of Software Update may also be useful reading:
http://docs.info.apple.com/article.html?artnum=106695

Wow, what is up with Verizon and their customer service?

This company is becoming a joke. Customer Service use to be decent years ago but they are going downhill, fast. First thing, the late release on the Note 4? Why? Second... Why are they taking the headphones out of the Note 4? For the price we pay we should get what is included in the box. Third... Two day shipping on preorders, not overnight especially when they are releasing a week late. Fourth, I call CS before I preordered the Note 4 and was told I couldn't preorder it until the 23rd, a few days went by until I found out that wasn't true. If I don't get mine by the 25th because it ends up getting backordered I'll be furious. If any other carrier had service at my house I would already be with them.

You know Ann there are other people out there who do things differently than you do... I for one use earphones with my phone all the time, when im exercising, working, mowing the lawn, etc. and in my experience those that come with the phone tend to be of very nice quality.
<< Personal comments removed to comply with the Verizon Wireless Terms of Service >>

Westell 2200 support for two computers?

I have a Westell Dual Connect DSL Router (A90-220015-04). Does it support two computers, if one is connected via Ethernet and the other via USB? I've search this forum, Verizon's entire website and google, without finding any definitive answer on this.
Also, if it is supported, how do I go about this?
With one computer, I am able to connect via Ethernet, but not USB. For the latter, I first disconnect the Ethernet connection, power off the Westell router, connect the USB wire (from PC to Westell router) and power on the Westell router. The power and DSL lights turn steady green, but the USB light remains dark. Is a driver required for a USB connection?
thanks,
-bob

tsreyb wrote:
I have a Westell Dual Connect DSL Router (A90-220015-04). Does it support two computers, if one is connected via Ethernet and the other via USB? I've search this forum, Verizon's entire website and google, without finding any definitive answer on this.
Also, if it is supported, how do I go about this?
With one computer, I am able to connect via Ethernet, but not USB. For the latter, I first disconnect the Ethernet connection, power off the Westell router, connect the USB wire (from PC to Westell router) and power on the Westell router. The power and DSL lights turn steady green, but the USB light remains dark. Is a driver required for a USB connection?
thanks,
-bob
It should be one or the other. You can not use both Ethernet and USB. If you have one, try an Ethernet switch connected to the modem. If I recall it will issue more than one address. But your best bet would be to go get a wireless router so you would have wireless capability, and multiple ports.

QuickVPN connecting to RV180W behind Verizon FIOS Westell router?

I have Verizon FIOS service which has coax from their ONT to my primary (Verizon) router, a Westell 9100EM. I have my own secondary router, a Cisco RV180W, connected to a LAN port on the Westell. The Westell acquires the public IP via DHCP and its subnet is 192.168.1.x. The Cisco router has a static IP assignment and then serves as the gateway for its own subnet 192.168.130.x. Devices connecting to either LAN have full internet access.
I would like to establish a VPN connection from remote locations to the Cisco RV180W. I have been trying to accomplish this using QuickVPN which is installed on my laptop (and which I can use to successfully connect to a different Cisco router on an entirely different network – meaning the laptop itself is not somehow blocking QuickVPN).
I have been trying to establish the QuickVPN connection to the RV180W for the last several days, without success (trying to forward ports from Verizon router to Cisco router). I finally spoke to Cisco telephone support yesterday and they told me it will never work if the RV180W has a non-routable IP address assigned to its WAN interface / is double-NAT'd (which is the case in my setup). So question #1: is this true or is there some way to work around this limitation, given my setup / Westell router?
Question #2: is there another VPN client software (like for example Shrewsoft VPN Client) that WILL be able to connect to the RV180W, given my current configuration?
Question #3: If #1 or #2 don't have easy answers … how can I change my configuration to enable the RV180W to support QuickVPN? I also spoke to Verizon about potentially bridging their router. They tell me they don't support this so I'm on my own in terms of trying it – and depending on what I do it may negatively impact some of my FIOS services (on the TVs). But if anyone has done this I would love to hear about it! I'm also wondering if putting the RV180W into the Westell's DMZ would help anything?
I initially set things up as they are because I didn't really trust whatever router Verizon might install and didn't want my home network connected to its LAN. I still feel that way, and believe my current setup offers better security for my own devices. But nevertheless I need VPN access to my LAN so I need to do something! And am open for any suggestions!
Thanks in advance …
Adam

Hi Adam,
question #1 In case of double-NAT very often Quick VPN cannot establish a connection. This can be due to:
-firewall, antivirus settings of the PC
-Windows OS of the PC
-correct port forwarding of all necessary ports
-IPsec pass-through support on the device infront of the router.
Regarding the PC part -Quick VPN is really simple software, which uses the IPsec services of Windows. If you tested recently the Quick VPN connection from this PC and it works, we can assume Windows is just fine
Regarding the Port forwarding part, the needed ports to be forwarded to RV180 are
UDP 500, UDP 4500, TCP 443 and ESP (or the option IPsec pass-through to be enabled)
Putting RV180 in the DMZ zone is a good idea. DMZ zone will allow all ports to be open for RV180W, so you can be sure that traffic is not filtered. As RV180 has a firewall as well, your LAN will be not exposed to risk
Question #2: Shrew VPN is working fine with RV180. It does not rely on Windows services, so it is more likely to work than Quick VPN. It requires the same port forwarding rules, or RV180 in the DMZ zone. Though it requires more time to configure, as a stable client, I like it more than Quick VPN. Attached is configuration instructions
Question #3: Quick VPN requires only a user to be configured on the router and remote management to be activated on port 443. Nothing else can be done.
If you want to dig into as why Quick VPN is not connecting, I would advise to use Wireshark. You can install it and start it on the PC with Quick VPN and capture packets when starting the VPN client.
ISAKMP (you need to type the word in the filter menu) packets show the negotiation process. Once it is established you have to see only ESP (you need to type the word in the filter menu) packets sent to the public IP, that you are using for connection. If you don't see any ESP packets that's mean your PC is filtering it.
From the menu of RV180 Administration - Diagnostic - Capture Packets, click on Packet trace on the WAN port and after that start the quick VPN. Once it shows the error you may stop the capturing. You can open the file with Wireshark again. This option capture all traffic arriving on the WAN port and it will allow you to see if something is filtered by the router in front.
Usually the providers devices are stopping ESP packets. So in the filter menu type ESP and see if there is any packets.
Hope it can help!
Regards,
Kremena

Response from Verizon about lack of Lumia device support

I am wanting to know what the exact problem is with issuing Lumia updates from this carrier. As of today in the United States the only carrier that has to issue an update to Cyan for Lumia devices is Verizon. We have the Denim update coming to Lumia devices here soon. Then there is the confirmation that next year when Windows 10 premieres devices that are running Windows 8.1 will be able to update but Denim, and subsequently Cyan updates, will be required to perform this update. Honestly I am very displeased with this support and this lack of ability to get the update out, whoever might be involved in that, but seeing as every other carrier in the United States has the update available then there has to be something that Verizon is making difficult in deployment. Seeing as really this should not be Verizon's decision as to when this update is delivered originally, because it is not like a computer's updates is dictated by an ISP, this is something that really is rubbing my fur the wrong way. Thus I would like to open yet another discussion thread on this issue and see if Verizon will give any additional details as to why they are the last service provider to update their old devices considering that they also have the smallest line of products from now Microsoft, they have reduced that line of product recently and they have yet to make any official comment on the issue or if we will ever see the device. I am very patient but 6 months to get an update is a little ridiculous.

Verizon does not care about Windows Phone Users! It is very obvious. Why did they pull the Icon? Why did they not start testing the Cyan update in a timely manner? Why do they not respond? THEY DON'T CARE ABOUT WINDOWS PHONE USERS!

Westell 6100 (Verizon) and WRT54G v5 Bridging Doesn't Work

I have a Windows XP eMachines PC where I use Verizon DSL on, and there's no problem with that connection at all. For the past year, I've been trying to get networking to work on a WRT54G, first on a v4, then a v5, which I have currently. Nothing has worked, and I've tried over ten times.
My most recent attempts were on June 10th 2007, where I spent over three hours talking to Verizon's technical support and toggling the modem and router's settings.
I've already tried help from three different technical support employees at Verizon (on said recent attempt)--all three of which gave me the same instructions on the modem settings and the last of whom checked my modem settings via remote desktop and declared it was all correct. He eventually directed me to get help from Linksys.
I'm not sure if it helps but the serial number for my Linksys router is CDFB0E805143. The firmware is the most recent.
What happens when I try to get the router to work: After setting all of the modem's settings to the appropriate values and connecting it to the router, I set the router's settings to DCHP as Verizon's tech. support told me to. However, when I check the Status page, all IP listings are 0.0.0.0 and won't connect at all when "Connect" is pressed.
I then have to System Restore everything to edit the modem's settings back to the default values in order to use the modem as I did before I tried linking it to the router. Without that, when I try 192.168.1.1 with the modem, it won't work anymore.

First things being First, Connect the Modem directly to the Computer.
If Online through the Westell DSL modem, check the IPADDRESS
[ start - in ' start search ' field , type cmd, press return, you get a
DOS Prompt - type ipconfig - check the IP Address for Ethernet LAN
Connection ] and confirm whether it’s a Cable [ NAT Series ] or a DSL -
Presumably when you are using a Modem such as Westel 2200 or
6100 Series, the IP Address will be of the range : 192.168.1.x.
Under such a scenario, Connect the Modem / Computer to the Router,
Press the Reset on the Router for 5- 10 Seconds ;
powercycle the Modem and the Router, Then need you have to log in
to the Router's Setup Page [ Open a browser, type http://192.168.1.1
in the Address bar of Internet Explorer ] It will prompt for Username
and Password : Leave the Username blank and type admin as the
Password ] and below Setup Tab, change it's Local IP Address to
192.168.3.1 or 192.168.5.1 .Then After powercycling the Modem and
the Router, You could connect the Computer to Port 1 or Port 2 , and
check the Online Connectivity.
It should work.
* If you have a PPPoE Connection from the ISP, Get the Username
and Password from them , which has to be configured on the Router.
Recurring Issues with the Router could be fixed by Firmware Updates
Revert Back in case of any Assistance . . .

Can Apple comment on their lack of support for burning CD-TEXT?

Can Apple comment on their lack of support for burning CD-TEXT?
I've been getting the runaround from the support people. They said to resolve my issue check out the following kb articles. The articles were aimed at giving me more information about ID3 tags and formats that I care about. I just want my burnt cd's to work in my CD-TEXT capable cd player.
I've done this using alternate software packages so I know my hardware supports it. I'm really looking for a complete solution for myself (techie) and my wife (non-Techie) to use and make us both happy. I have to admit, this really bothers me.
I know I'm not the only person asking about this. Please add the support for CD-TEXT to I-Tunes.
Thanks
Windows XP
Windows XP

Apple people don't comment here, it's a user to user forum.
But you've got me interested. CD-TEXT, what is it? Should I just look it up in wikipedia or do you have a better explanation of what it is you're after?

Lack of Mac & Linux Support Hurting Javafx 2.0 Early Adoption and traction.

Lack of Mac & Linux Support Hurting Javafx 2.0 Early Adoption and traction.
Oracle needs to come out with a Mac & Linux Beta built, or let developers know the real story behind Mac OS and Javafx 2.0.

I too would like to at least be able to try the Mac/Linux ports, even knowing that they are behind the Windows version. But just knowing that Oracle is committed to them is enough to ease any nervous feeling that I'm choosing the wrong tech.
I have no problems with the fact that Oracle is concentrating on Windows first. It makes sense. If you have to pick one platform to focus on while you are getting the kinks out, it makes sense for it to be the most popular platform. That's Windows. But there mustn't be too long of a wait for the others. (E.g. if they were in a public beta stage when the Windows version is at final release, that would help boost confidence in the platform.)
So long as they don't make the same mistakes that were made with Swing, where there are too many assumptions that all platforms work the same - so things like Mac's screen menu bar had to be fit in after the fact by Apple using awkward hacks. (I notice that now even popular Linux distros (Ubuntu) are using the screen menu bar concept, though they have managed to fit that into the window manager in such a way that it didn't seem to cause much problems.)

HT201529 I bought my iPhone from Verizon and having their service. Does my iphone has a default SIM PIN?

I bought my iPhone from Verizon and having their service. Does my iphone has a default SIM PIN?

The 4G LTE SIM card in your device contains information about your plan, device and more. You can set a SIM PIN so others won’t be able to access that information if your SIM card is removed from your device.
If you remove your SIM card and insert it another device (e.g., when you upgrade to a new device), you’ll be asked for the SIM card PIN. You can find your SIM card PIN in My Verizon if you’ve forgotten it. Or, if you’ve entered your SIM card PIN unsuccessfully 3 times, you’ll need the PIN Unblocking Key (PUK) to unlock your SIM card again. After using the PUK, you’ll need to create a new PIN for your SIM card if you want to secure it again.
To locate the SIM PIN / PUK numbers for your 4G LTE SIM card:
Navigate to the Overview page in My Verizon.
Click My PIN and Unblocking Key (PUK) under About My Device.
Your default PIN and PUK will be displayed in a pop-up window.
Click Close when you’re finished to return to the My Verizon Overview page.
You’ve successfully located your SIM PIN and PUK.

I just bought a iPhone 5c with Verizon and I have a contract with Verizon but I don't have a SIM card but the former owner left theirs in it can I use it

I just bought a iPhone 5c with Verizon and I have a contract with Verizon but I don't have a SIM card but the former owner left theirs in it can I use it

Waylon07 wrote:
does the verizon store sell nano sims because inever them on the site
A Verizon corporate store can provide you with a nano SIM and activate it for you. Corporate stores do not charge for SIMS. I don't know what a reseller might or might not do.

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hello - I have just moved your post to the Topic forums - you had posted your question in an obscure non-visible promotional community Hopefully our community users will see your question now.

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