Wow, what is up with Verizon and their customer service?

This company is becoming a joke. Customer Service use to be decent years ago but they are going downhill, fast. First thing, the late release on the Note 4? Why? Second... Why are they taking the headphones out of the Note 4? For the price we pay we should get what is included in the box. Third... Two day shipping on preorders, not overnight especially when they are releasing a week late. Fourth, I call CS before I preordered the Note 4 and was told I couldn't preorder it until the 23rd, a few days went by until I found out that wasn't true. If I don't get mine by the 25th because it ends up getting backordered I'll be furious. If any other carrier had service at my house I would already be with them.

You know Ann there are other people out there who do things differently than you do... I for one use earphones with my phone all the time, when im exercising, working, mowing the lawn, etc. and in my experience those that come with the phone tend to be of very nice quality.
<< Personal comments removed to comply with the Verizon Wireless Terms of Service >>

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Frustrated with Verizon and their inconsistent Customer Service

I am so frustrated with Verizon and their Customer Care/Service. I have never been told so many different things. It seems that there is no consistency with what they tell customers. I called and explained to them that I have been with them for over 20 years that we were looking to save on our monthly bill. They said that with my employee discount, and they checked to see if I qualified for other discounts, I didn't and they lady could have cared less to help. My Verizon/employee discount is changing (decreasing in percentage saved), Sprint and AT&T offer a higher discount with my employer. I spoke to Sprint and AT&T and they offer not only better discount, they are cheaper (and AT&T coverage is better here where I live, versus very broken up where I live when it comes to Verizon). Anyway, I called back and spoke to a Rep. named Kayla who was more than happy to keep us at Verizon. I questioned the Edge plan, and that none of our 5 lines where up to where I could get it. I asked her if she could speak to someone and make an exception. She did and said that was not a problem that since we had been loyal customers for over 20 years, I could do the Early Edge on all 5 lines, that she could go ahead and place an order for 5 new phones of what we wanted - and that when I received them, then I would have to send Verizon back the 5 phones that we currently have. I thought great. I'd be saving atleast some money going this route. I told her that I wasn't sure which phones we wanted that I would find out and call back. I did the online chat later because I had a question, and that Rep told me - No, that wasn't going be happening at all that I was misinformed. This is not the first time that this has happened with Verizon. A rep in a store told me if I bought this Verizon tablet ($99 with a $99 mail in rebate - Free, I liked that - then he said if I did that, he could save us $20 per month on what we were currently paying per month). Well, low and behold - I got an extra line - a tablet that I had no use for (he got me at the whole "I'll lower your bill $20 per month". I fell for it, and it didn't save me one penny. In the meantime, I put Sprint and AT&T to the test - I spoke with each of them about 3 different times each and got the same answer each time from both of the providers. Customer Care/Service and consistency and not misleading customers is what is selling me. I will gladly spend my $3,400/year elsewhere - and save money in the process. Anyone else have similar experiences???

Early Edge works by having you turn in the phone on the line that is early edge upgraded. You then start paying for the full cost of that phone over 24 months, sooner once you get to 75% paid off on that phone, where you can trade it in and start again on another phone, but you will have lost the money already paid up to 75%. When you trade in the phone for Early Edge and then trade in the new phone for edging up, the phones must be in perfect working order with no damage of any kind.
The money "saved" comes from being on Edge where, if the phone is on a plan with 6GB or more data, you save $25 per month on each Edge phone, $15 if on a plan with less than 6GB. However, you turn around and put that $25 back onto the phone payment each month, so you DO save $25/$15 but you basically break about even on a 6GB and greater plan after the phone cost.
BUT, in the end, if you get a better, more reliable signal from ATT, and you have an awful signal with VZW, you might consider a switch, but you'd have a large sum of ETFs at this point to cancel all 5 lines. There are also special stipulations as to who and when one can Edge up or start Early Edge, such as 6 months straight on-time payments.
Verizon Edge FAQs | Verizon Wireless
Early Edge is basically just starting the Edge plan early, so the above page should answer a lot of the questions regarding eligibility. Be warned however, that there are a lot of people with issues who decided to take advantage of this program, namely the trade-in process of sending old phones back and then finding charges on their bill for phones that were "not" received at the warehouse.
It is my opinion that you should not go this route, because if you have less than stellar service now, you are setting yourself up for possible frustration and another 2 years of disappointment.

Why can't I change caregivers or contacts on my GizmoPal without completely resetting the device? Accessing from an iphone 6. Have tried Verizon and LG customer service with no help or resolution.

I have an iphone 6. Recently purchased a gizmo pal for my son. Set up was easy. Works great. However, I want to be able to change caregivers when I leave him with someone so that they can call him and he can call them. The only way to do this is to reset the entire device. Shouldn't be that way ... seems that you should be able to click on the caregiver and change it. Anyone else have this problem or a resolution? Verizon and LG have both been unsuccessful in helping.

Weinmaster5,
I understand your concern and definitely want to help! Have you tried adding the additional caregiver this way http://vz.to/1zE7nMX?
JohnB_VZW
Follow us on Twitter @VZWSupport

Does Verizon train their customer service reps? I say NO!

Been trying to but an equipment protection plan for my new phone. Called customer service and was told about their $8 a month plan and decided to buy it. 4 days later i get my first e-bill and it says I bought a completely different service (tech coach)for a different amount of money ($7 a month). I never heard of Tech Coach and I don't want Tech Coach! So i called back again. I was told there is no $8. plan only a $5.87 plan or a ten dollar plan (hmmmm). I asked the CSR to show me the plans in writing. The CSR could not! I asked to speak to their supervisor and they said they could only put me back into the que ( I already waited close to 15 minutes for this rep. I called again and a young man named Trevor said he could help me. He said there is NO $8 plan..... but he contradicted himself so many times that I finally called the Insurance company directly and was sold the original $8 monthly plan I wanted in the first place ( I hope)! so I have determined that Verizon's customer service department you get sad sack CSR's who lock you into a 2 year contract but lie and deceive their customers by giving false or misleading information. DEMAND TO SEE EVERYTHING IN WRITING!!!! Then you will have them by the short hairs instead of the other way around. Glad I have a few more days to cancel if i want.

Just some fyi, there are only a few different asurion plans. The $5 one is for basic coverage (with the deductible, of course), there is the $8 for basic coverage and the the 1 year extended warranty, and THEN there's the $10 which is the same as the $8, plus Tech Coach.
The $10 is ok for iPhones, being iPhone is $9.99 for what is normally an $8 plan with any other type of device. They're already paying high dollar for coverage, so may as well give them tech coach for a penny.
VZW doesn't train their reps nearly as well as they should, and it isn't the reps' faults. They're literally trying to do all they can with almost no help. They aren't lying or giving misleading information, they're just relaying what they have..
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Message was edited by: Admin Moderator

You have to love HP products and their customer service and technical support

My daughter has one of your ZV5000 notebooks. She has been very happy with it until the last few months when she started having charging issues. After investigation I found out that HP had a class action suit over this very problem. I called customer support and I emailed customer support trying to get HP to live up to it's obligation and fix it. I got no where and after several hours I gave up. She decided to get a new notebook. She bought a Compact Presario CQ50-130US from Staples. When she got it home she tried to connect to my wireless router and couldn't. We called technical support and spend the following 2 hours trying to get it to connect. I spoke to several techs none of which knew what they were talking about. They would read step by step from some try this if that doesn't work try this directions they must have. If that wasn't bad enough we constantly had to ask for it to be repeated because we couldn't understand them. They spoke English but with such heavy accents you couldn't understand what they were saying. The last tech was going to call Comcast my internet provider. I told him they provided the internet service not the router. He couldn't understand that. After keeping me on the phone for 15 minutes he came back to say he couldn't get threw and would call me back when he did. There customer service must be as good as yours is to get threw to. I got a call 24hrs later to ask if everything was alright. They never fixed the problem how could it be alright? By then she had decided to return the new one and buy a product other than HP or Compact. I would up fixing her old laptop something HP should have paid for but didn't. I have always trusted and respected the HP name. I am very sorry to see what it has become to stand for. Inferior products that you don't stand behind and customer and technical support that can't speak English and don't have a clue as to what they are doing. How sad! Do you think any of my family or friends will be buying an HP product?

well, this IS a means of finding a resolution for some issues. so why SHOULDNT they read this forum? i can assure you that there are people who are not just reading stuff off a book or a document. in fact, that is the biggest cliche's that exists today.
Make it easier for other people to find solutions, by marking my answer with \'Accept as Solution\' if it solves your problem.
Click on the BLUE KUDOS button on the left to say "Thanks"
I am an ex-HP Employee.

What is it with Verizon lately and their lack of concern for customer satisfaction?

I am increasingly frustrated with Verizon and their lack of concern for customer satisfaction. I have been with them since they began and through the years they have become less and less customer friendly. All I want to do is do an early upgrade to the IPhone 6, I have one line that is out of contract, two that will be up in May and one in October. All the lines are eligible for early edge but only if we take a Motorola phone we do not want because they have some contact with them to push phones no one wants. Seriously Verizon what the heck is wrong with you, trying to force people who have been loyal to you to take a phone they don't want because they paid you to do so. I'm not trying to leave for the competition but at this point I may have to. I had even checked back in November when I saw we were eligible for the early edge and was told we could only do the Motorola phone but that promotion would be over Dec 31 and after that we could upgrade to any phone we wanted. Imagine my disappointment when we go to a verizon store to find out that was a lie and they entered into another lame contract with Motorola to push a diffent phone (last years model that didn't sell) and we would be forced to take one. I contact customer service and was told to bad, sorry we lied to you but it's either that phone or wait out your contract. Well maybe it's time to switch because it's very obvious that Verizon no longer cares about their customers, hey Verizon can you hear me now?

I'm not trying to get out of my contract, I have been with Verizon for 15+ years and have always been able to do an early upgrade, we just forgo the discount $50 or $100 we would get off the new phone. I have been told several times by Verizon employees that if I am within 6 months of my contract end I could do an early upgrade I just would not get the additional money off. I was also told in November that I could do the edge up for any phone after Dec 31st. I was lied to and that seems to be happening more and more. Verizon has been changing its practices to the detriment of its loyal customers. One of the reasons I liked Verizon and stayed with them for so long was because they were always willing to work with their customers and Verizon can change or alter their agreements anytime they want. I wish they would train their emploves not to be deceptive and tell people one thing and then do another. I can understand if I was trying to cancel my contract but I am not and would be extending my contract by two years as opposed to leaving in the next 6 months.

Wifi not working again and poor customer service

VERIZON IS THE ABSOLUTE WORST!!There is no good way to put it.Their products seldom work and their customer service is by the worst for any company that I have ever dealt with.They have to be embarrassed with their customer service, but clearly they are not since nothing changes. My internet is out non-stop and every time that I call them it takes around 1 hour to get through. The last phone call that I made (last Monday June 22nd) took 1 hour and 15 minutes before I got through.That is a disgrace and a complete slap in the face to your customers.They never fix the issue. They just put a band aid on it.They said they would send me out a new router that would arrive on Wednesday June 24th. Here I am one week later and we still don’t have a router. I told my wife this would happen. Verizon is so incompetent that it’s easy to predict their next mishap.You would think they would offer to credit my account for the amount of days that I don’t have internet service but that would actually only happen with companies that care about their customers.I know I am just venting to no one, but I would rather vent her than call and sit on hold for an hour before speaking to someone to vent to.I am just counting down the days until my contract is up.I thought Comcast was bad, but they are superior to the garbage service and product that Verizon provide. Bob P.

For the wireless issue, I point to http://forums.verizon.com/t5/FiOS-Internet/Why-your-Wi-Fi-is-slow/td-p/534451 Note what is said there, also applies to why the wireless is not working - not just why if the wireless is up it is slow.

DSL speed issue and bad customer service

I am having horrible issues with DSL speed and connectivity. I am constantly being kicked off the internet, or it runs so slow that it times out. I called Verizon because after a month of this issue, I've had enough. I attend online college, so this is a more than "I just can't surf Facebook". After speaking to the representative, I just was so frusrated I hung up on him. I am pursuing a degree in IT. I'm not stupid when it comes to working with computers. I have one laptop, and three smart phones that use the wi-fi, but very rarely are they ever all on at the same time. I do not have the laptop wired into the modem. I know that using a wireless connection will result in a slower speed than a wired one, but not drastically. My speed test results are constantly fluctuating, but they are typically low. I am subscribed to the High Speed Internet Enhanced plan. My last speed test showed a ping of 132, download of 1.05, and upload of .63 (screen shot saved). At this point, between the constant problems on the landline for years and now being told to "close web browsers and delete files to free up you HD" as a method of solving this issue, I am really fed up with Verizon and their service. My landline is only established for the DSL. If this issue can't be resolved I can find internet elsewhere.

exchange may be saturated... request that they check the dslam and possibly reroute you to a less busier one. i live in a rural town outside of dallas and went through issues similar to yours more often than not. after consistently hounding verizon to the point that my "issue" was esclated all the way up to corporate, the matter was somewhat resolved but i ask... did i really have to go that far to get things fixed? hope this bit of info helps.

I just bought a iPhone 5c with Verizon and I have a contract with Verizon but I don't have a SIM card but the former owner left theirs in it can I use it

I just bought a iPhone 5c with Verizon and I have a contract with Verizon but I don't have a SIM card but the former owner left theirs in it can I use it

Waylon07 wrote:
does the verizon store sell nano sims because inever them on the site
A Verizon corporate store can provide you with a nano SIM and activate it for you. Corporate stores do not charge for SIMS. I don't know what a reseller might or might not do.

I am done with Verizon for their inability to update Android in a timely manner. When my contract is up, after 10 years, I am gone.

Verizon,
Nobody.. and I mean NOBODY is buying your crap. You don't update to the latest software in a timely manner. The entire planet has the KitKat update for Android and you don't under the guise of better experience. That is crap, everyone else can do it but you, you are inept.
Additionally, you are the most expensive by far and the guise of biggest network. I really don't care about the biggest network, I use a very small percentage of it so this is no excuse. AND if you are the biggest how come EVERY carrier can beat you on price and get updates out faster?
Your new tiered plans "Family Share" crap.
I do how you still charge me for data, voice, and text.. even though at the end of the day these are all just data packets across your network. I love being charged three times for the same service though.
You want to really be the best, then change your ways.. but I am done waiting around for you.. this contract ends and I am gone.

After 20 yes TWENTY YEARS being with Verizon I to am done with their cell phone business. I have had nothing but problems with my "new" Droid, which I was "steered" to by a tech who told me what I should have not what I chose, my weakness was to still trust the employee had the best interest of their customer at heart. Brewhahaha! Boy what a error that was on MY part. I got a phone that has been defective from the moment I turned it ON.
I first had home service with Verizon for many years...then wifi....then the bundle. Great, all I can say is as this company has grown, they have fallen apart on their customer service and their policies. Their nothing more than yet another CORPORATE mentality company whose bottom line is PROFIT.
My droid arrived, it would not hold a charge...it would not always take a preference I chose...it would change things on preferences on it's own (wondering if my phone is like that car in the movie "CHRISTINE") and was encouraged to keep using it, I just either didn't understand the "smart phone" ...or my age was allowing them to think I could no longer learn to use anything other than a rotary phone. One tech actually told me to take the battery out and reset the phone, hmmm...sure right and ruin the phone? RIGHT...who trains these people???
Verizon is no longer any resemblance of the once good company it just to be.
Today my day was horrible. (your just lucky I told blab on about the last three months dealing with them!)
Having just spent the majority of my day being transffered from one department to the next (seems they now have to transfer you if there is something as simple as adding an e mail to the order that was cancelled in error by the way to replace the lousy dysfunctional Droid I got) no one person can do what ever your account needs. Half way through my completely messed up day, I got so tired of this syrupy fake responses telling me to have a wonderful day and enjoy the rest of my day..and it was a pleasure to serve me.... after way to many transfers to other departments...they started sounding like they were recorded bots...or flight attendants. I just had to ask them if they served peanuts and cold drinks. HARD LIQUOR?
So now I am waiting for my "reburbished" droid. (again)..checked on why I had not gotten it...it was cancelled flagged by "fraud". WHATTT? Fourth time I have ordered something and this has happened, and no e mail asking me to contact them. I live in a senior gated community and they are trying to tell me "someone in your gated community attempted to commit fraud" so MY order gets flagged. (half the seniors in this gated community are half dead the others are either in Palm Springs or traveling...and the one who are slightly mobile...might not remember how to even get to the mail room .and back to their house..granted UPS requires I SIGN for the phone...but impossible since they flagged and did not send the phone out. So, here I sit, wondering after three months of dealing with these (not so funny) clowns and gain absolutely NO satisfaction, except to say....adios...when my contract ends. AT&T hopefully is better, but who knows..this phone situation may be the death of me yet..and in the end VERIZON will not longer have to waste their time or mine transferring me to try to get a 1. working phone 2. my order actually processed correctly 3. have to re-educate their techs.
I no longer TRUST Verizon, I no longer believe they have the interest of their customers at heart. (what heart?) and about the only thing I don't understand is they sell me a phone, then a package to buy time...but also $30.00 a month fee to connect to their lines? Shouldn't that rather come with the package deal??
Signed..done with Verizon squeezing me two ways to Sunday. I just hope some other company comes in with a plan to beat the socks off these top providers of cell services in the states...and I'd like to just sit back and watch the huge exodus of people leaving. The pickens are ripe to do just that.

Seriously, what is wrong with Verizon???

I had a flight to China Friday morning, so got up early and preordered two 6+ phones on the web. Called Verizon to verify all was correct and was told they would ship on Monday -- no worries. Just checked with Verizon and they say now PROBABLY going to ship sometime in October. What the heck -- I could have ordered from Apple and gotten them on Friday 9/19. This is the worst situation ever!!!! Guess I'll just go to Apple store and buy phone -- then when Verizon decides to get around to sending me the phone a month after it was promised, I'll just give it back to them.

I'm not trying to get out of my contract, I have been with Verizon for 15+ years and have always been able to do an early upgrade, we just forgo the discount $50 or $100 we would get off the new phone. I have been told several times by Verizon employees that if I am within 6 months of my contract end I could do an early upgrade I just would not get the additional money off. I was also told in November that I could do the edge up for any phone after Dec 31st. I was lied to and that seems to be happening more and more. Verizon has been changing its practices to the detriment of its loyal customers. One of the reasons I liked Verizon and stayed with them for so long was because they were always willing to work with their customers and Verizon can change or alter their agreements anytime they want. I wish they would train their emploves not to be deceptive and tell people one thing and then do another. I can understand if I was trying to cancel my contract but I am not and would be extending my contract by two years as opposed to leaving in the next 6 months.

What is wrong with Verizon?

I'm having a terrible experience with Verizon, and being a 20-year customer, I am pretty ticked. We renewed my wife's phone a few months ago, and the rep at the Verizon Store told us we had to change our plan from the unlimited data plan to a limited plan. Fine. She then spent AN HOUR doing something in the computer while we tried to keep our 18-month old daughter entertained. She eventually summed up the changes by saying we'd be saving $20/month and the new plan came with free Jet Pack service. I didn't ask for the Jet Pack, and I have no need for it. But it was apparently free, so she threw it in the bag, and we went home.
Three months, a couple hours of support calls, a second visit to the Verizon Store, and hundreds of dollars in fees later, a 611 rep finally told me the Jet Pack service wasn't free—in fact, it came with its own contract at $50/month and $175 early termination fee. The Verizon Store rep said "people had been fired" over this type of deception (but said he couldn't do anything about my situation), and the 611 rep acknowledged deceptive Jet Packs sales had been a problem. Fortunately, she was sympathetic and said she'd cancel that contract and refund that month's charges. I still ended up wasting a bunch of time and paying extra fees that I'll never get back, but I thought the hassle was over.
Then today I get an email stating there was a new document in my account. I logged on to find a service summary document that STILL shows the Jet Pack on my account, albeit at $20/month now.
I cannot express in words how angry this makes me. But I'm sure going to try when I make YET ANOTHER call to your worthless call center tomorrow.
>>Profanity removed<<
Message was edited by: Verizon Moderator

My first bill was a month after visiting the Verizon Store, and it was for $100 more than my usual bill. I called 611, and the rep told me it was partly because of upgrade fees, but failed to explain why it was $100 higher than normal.
The next month, it was $60 higher than normal, so I called again. This time the rep told me it was because of the Jet Pack service plan. I told her the Verizon Store salesperson told us the Jet Pack came free with the switch to the new limited data plan. She said the device was free, but the 2-year contract was $50/month, and I'd need to visit the store to see about returning it.
That's when I discovered the deception. The store salesperson told us the Jet Pack was free. I did not ask for a Jet Pack. I didn't even know what one was. The salesperson lied to us, plain and simple. And without getting the bill until 30 days later, your 14-day trial is meaningless.
So I went back to the Verizon Store. The manager said acknowledged the deception, and said "some employees have been fired over this." But, not surprisingly, he "didn't have access to the system" to remove the Jet Pack from my account and instructed me to call 611 (again).
So I made a THIRD call to 611, and the rep immediately acknowledged the issue, but said she needed her supervisor's permission to remove the Jet Pack. Because her supervisor wasn't there on the weekend, she said she'd call me on Monday. I never received a call.
Later, I received an email showing a ~$50 refund to my account, which I assumed to be the monthly fees for the Jet Pack and considered the matter resolved. Then I got an email referencing a new "letter" on My Verizon, which showed the Jet Pack was still on the account, albeit reduced to $20/month and 2GB. I just received my Verizon bill, and it shows a $20 fee for the Jet Pack.
The bottom line is Verizon tricked us into a 2-year contract for something we never asked for and to this day have NEVER used. Two of your representatives have acknowledged it, one said she'd fix it, and yet I'm still being overcharged. And now you're suggesting I transfer it to a family member? This is a huge insult.
If you were serious about providing customer support, you would refund every penny I've been overcharged for the Jet Pack I never wanted and have never used. And you'd probably offer me some sort of compensation for the hours of frustration I've spent trying to resolve this.

How do i get in touch with Verizon when I'm out of the country?I am in Ecuador and cannot get in touch with Verizon to end my service!

We moved to Ecuador and need to get in contact with Verizon to end our service. The number they provided does not work. ONE time it worked. I dont know why it doesnt now. Also the chat line is not ever available when I am on line.
When I did talk they said they ended my service and that I just needed to pay the $200 to end the contract. But when i go on line to my bill, they are charging me another months usage it looks like. I dont know what to do anymore. any suggestions?

This link gives a 24 hour support number. http://m.prnewswire.com/news-releases/did-you-know-verizon-wireless-customer-support-travels-with-you-98413889.html

I have an apple id with verizon and @me and i can't set up family sharing

i need help setting up family sharing because i have two apple id's one with verizon and one @me.com so i already purchased more storage on the cloud with verizon and when i signed in on the desktop to upload my library and set up homesharing i had to do another 9.99/mo plan because that computer only allows me to sign in with @me.com. I've read that I can't combine them?? So how can I fix this? Any easy solution?

Howdy Denise,
It is not possible to combine Apple IDs. See this article -
Frequently asked questions about Apple ID - Apple Support
You can set up Family Sharing using one of your Apple IDs by following the directions in this article -
iCloud: Family Sharing
Note in particular that in order to set up Family Sharing you need a Mac computer running Mac OS X 10.10 (Yosemite).
This article provides a good overview of Family Sharing and what you can do with it -
Family Sharing - Apple Support
Thanks for using Apple Support Communities.
Best,
Brett L

This is my experience with MSI, and their NVIDIA GTX 570 reference card.

Hello my name is James king.
and This is my experience with MSI, and their NVIDIA GTX 570 reference card.
(5/27/12) Day one. I update my driver from Beta 301.24 To WHQL 301.42. and as you would expect, it worked. so i restart and go play kerbal space program (if you haven't played this go, play it now i love it) 5 minutes later it starts artifacting, eg. textures stretching, random green spots. "ugh" so i start troubleshooting, reinstall revert and so on. later i give up and go play Portal 2, i load the game opening screen i see lots (100-250) of little flickering green dots. first instincts says its the cable, test nope. then maybe the screen, test nope. i keep testing throughout the night, to no avail.
(5/28/12) so to the internet, for help. 3 hours later nothing, but people with bad cards. at opening i call NVIDIA Tech Support, they say to call MSI so i do. 3 calls no pick up, 4th call and i get a "Support technician" who is no help, says to fill out a RMA form online. and so i do more troubleshooting for the rest of the day. and i give up, and go to bed.
(5/29/12) i fill out a RMA form, end of day i get an email from MSI that says; "Dear Valued Customer [email] your RMA is pending approval, and you will get an email within 1 weak with shipping information.
(6/1/12) shipping information, instructions, but no shipping label.
(6/4/12) i ship the card, via UPS
(6/12/12) after using the most round about route eg. it got to MSI.
United States 06/04/2012 6:40 P.M. Order Processed: Ready for UPS
[my city], MS, United States 06/04/2012 9:10 P.M. Departure Scan
Jackson, MS, United States 06/05/2012 12:15 A.M. Arrival Scan
Maumee, OH, United States 06/07/2012 3:40 A.M. Departure Scan
Hodgkins, IN, United States 06/07/2012 7:00 A.M. Departure Scan
Hodgkins, IL, United States 06/07/2012 2:42 P.M. Departure Scan
Vernon, CA, United States 06/11/2012 10:30 P.M. Departure Scan
Baldwin Park, CA, United States 06/11/2012 11:05 P.M. Arrival Scan
Baldwin Park, CA, United States 06/12/2012 9:42 A.M. Delivered
(6/13/12) email from MSI, says they got it.
(6/14/12) email from MSI, says it is in procesing.
(6/20/12) email from MSI, saying they shipped it and that [this] is the tracking number.
(6/26/12) end of day. i receive the card, and see the case is badly scratched. i install it in my pc and hey it worked (for now). watch some YouTube, and go to play skyrim. start up load my save and i make one step, and my pc hard freezes. "sigh" half an hour later, i give up and go play minecraft 10 minutes in, and it hard freezes. so now more troubleshooting,5 hours later no luck.
(6/27/12) i have called MSI Tech Support 2 times, when they picked up the phone they say to call customer service. 7 calls later no pickup.
and that is it MSI have sent my on the run around too long.

So are you asking us for help with your PC issues or simply complaining to us about your RMA which we on this forum have nothing to do with. We are MSI product users here the same as you and we are helping each other out with problems on their PCs with their MSI parts. If you need what help we can offer assisting you with a problem then start a new topic and we'll do the best we can to help you.

Wow, what is up with Verizon and their customer service?

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