Verizon Bait & Switch

Verizon said I qualified for a 20% Corporate Discount on my $50 data plan. I started service and enrolled in the discount application. I waited two days to confirm the discount was active on the account. Verizon told me it was active. A few days later, Verizon contacted me about my new customer experience so far. Stated all was good, and had them once again confirma I was getting the 20% discount. They confirmed. All this occurred within the first week of service, well within the 14-day "trial period" (in which one can cancel without incurring the ridiculous early term fee).
When I finally received my initial bill (AFTER the 14-day period), do you think my discount was applied? No discount! I called to inquire, and now I was told that the discount does NOT apply to this plan, only to voice plans!
Further, when I said to cancel my service, they would be HAPPY to, and charge me $175 dollars for their efforts.
After spending an hour on the phone with these nice folks, they finally agreed to waive the term fee, but would NOT waive the $35 activation fee!
Can they get away with this?

It can take up to a full billing cycle for it to show... The rep should have told you.

Similar Messages

Upgrade Plan Change - Fraud Bait & Switch

Last month I decided to switch from a basic phone to a smart phone. My employer offers discounts with both Verizon and AT&T. As I was no longer under contract with Verizon, my current provider, I first called AT&T to see what kind of plans they had available. I was offered a free iphone, unlimited talk/text, and 2 gigs of data for a base price of $60, with an additional 20% employer discount. I called the Verizon customer care number (1-800-922-0204) to compare plan options and here's what happened:
5/13/14 - Spoke to Marisa, customer Care Representative
She extended the following offer - iphone 4s for .99, unlimited talk/text, 2G data for $60 base price, 20% employer discount, additional 20% loyalty discount, and waived upgrade fee. Additional costs included phone tax and shipping costs. We were cut off before finalizing the order, so we had a second conversation that same day, wherein the details of the offer were explained again... $60 base, 20% employer discount, 20% loyalty discount, waived upgrade fee.
I agreed to the plan and ordered the phone. Marisa told me she would call back once I had completed the set up of the phone to confirm changes.
I received the phone and set it up. No call from Marisa. I logged on to My Verizon to see that my old 450talk/text plan was still in place and that while my new device was listed, no plan changes had been made.
5/15/14 - I called Customer Care and asked for Marisa. I was told a rep would have to email her and have her call me. Later that day I received Marisa's call. I informed her that my plan hadn't been changed. I reiterated the plan details as she had explained them to me... unlimited talk/text, 2G data for $60, plus 20% employer, and 20% loyalty discount. She confirmed all of the details and said she would apply the changes to my account immediately. She indicated that I would be able to see details of the changes on my next bill and that she would make the new data plan retroactive to the beginning of my billing cycle to cover any data costs between my phone's initial set up and the final plan change.
6/15/14 - I received my bill where I was charged for the full amount. No 20% employer discount was listed. No 20% loyalty discount was listed. I was charged for the full upgrade fee.
6/16/14 - I called Customer Service and spoke to Michael to correct my bill. I was informed that my plan was not eligible for the employee or loyalty discounts. As this was in direct conflict with the offer I had accepted, I asked to speak to a supervisor. I was then transferred to Jessie. Jessie informed me that she would email Marisa's supervisor and ask them to contact me.
6/18/14 - After receiving no communication from Marisa, her supervisor, Jessie, or any other manager, I called customer support once again, this time speaking to Tyler. I was given the same run around and asked to speak to a supervisor once again. This time I spoke to Kaylee. Kaylee informed me that they would not honor the terms of the plan that Marisa, an authorized representative, had confirmed with me on three separate occasions, stating that Marisa had made the offer in error and that the contract I had accepted did not include these terms. She also said that because I was past the 14 day return/cancellation window, I was bound by the contract as it stood, without any additional discount. I asked to speak to her manager and she initially said I would receive a phone call within 24-48 hours. I asked for the names of people I had dealt with and the notes on my account. She refused to email a copy of the account notes or read them to me. She refused as well to give full names of anyone that I had had dealings with. When I tried to confirm when I should expect to receive a phone call, she now informed me that it would be 24-72 hours.
I was offered a plan by an authorized representative. I didn't haggle, prompt, or ask for additional discounts... I simply detailed a competitor's plan and asked if they could match it. The Verizon offer was explained in detail THREE times before I accepted. I called immediately when things didn't look correct (within the 14 day window) and was told they would be fixed. Then I was told to wait to see details on my bill, which conveniently arrived AFTER the return/cancellation window of 14 days.
This is an obvious BAIT & SWITCH and constitutes FRAUD. I will be awaiting a call from a manager. If they do not honor the plan initially offered, I have every intention of taking this matter to either arbitration or small claims court.
Sec. 238.2 Initial offer.
(a) No statement or illustration should be used in any advertisement which creates a false impression of the grade, quality, make, value, currency of model, size, color, usability, or origin of the product offered, or which may otherwise misrepresent the product in such a manner that later, on disclosure of the true facts, the purchaser may be switched from the advertised product to another.
(b) Even though the true facts are subsequently made known to the buyer, the law is violated if the first contact or interview is secured by deception. [Guide 2]
Federal Trade Commission Act
Section 5: Unfair or Deceptive Acts or Practices
Deceptive Acts or Practices
An act or practice is deceptive where
• A representation, omission, or practice misleads or is likely to mislead the consumer;
• A consumer’s interpretation of the representation, omission, or practice is considered reasonable under the circumstances; and
• The misleading representation, omission, or practice is material.

Start filing.

Query regarding iPad2(wi-fi/3G verizon) carrier switch

Hi...
I had purchased iPad2(wi-fi/3G verizon) I am travelling out of US and would need to use the device...
It is confirmed that CDMA networks are supported in the country I am travelling to....can I have the carrier switched for my duration away from US...?

That question is more for the carriers. You will need to contact the carrier in the country you are going to and then confirm with Verizon. If the signals are the same, the iPad will be happy, you just have to make the carriers happy

Verizon "flips switch" that has killed Pegasus mail over SSL

Last night Verizon email.administrators "flipped a switch" that has killed the use of Pegasus mail over SSL using TCP ports 465 and 995 as Verizon suggests we use.
I have experienced this and so has every other Pegasus Mail user who is on Verizon email.
There are posts on Usenet and posts on the Pegasus Forums
Thus the problem is not just me but ANYONE who is using Pegasus mail with the Verizon email server using...
# Incoming mail server (POP3): incoming.verizon.net
# Incoming Server Port Numbers: 995
# Outgoing mail server (SMTP): outgoing.verizon.net
# Outgoing Server Port Numbers: 465 Why is this important?
# Your Verizon Online user name
# Your Verizon Online password
# Make sure "This server requires a secure connection (SSL)" is checked.
The Lithium Software sux !!

Might be a bug in Pegasus related to TLS 1.1/1.2 security. Based on someones post over at the site you pointed to looks like its not picking up the entire key. Microsoft made changes in the support modules to fix a bug earlier this year and it causes the key to be split over transmissions. Almost the same thing happend for web pages, including Verizons, when that change went in.

Has anyone tried taking an iPhone 5 from verizon and switching it to at

My phone is super screwed up (iPhone4). I am on at&t while a friend with an extra iPhone 5 is from Verizon. Has anyone tried having their Verizon iPhone5 swapped to AT&T?

My apologoes to the OP.
I stand corrected.
I was indeed wrong.
Thank you deggie for the correction.

Carry-Over Minutes by Verizion (is it a bait & switch scam?)

We have recently moved over from AT&T prepaid to Verizon Pre-paid service. In the Prepaid section Verizon states that unused minutes will carry over (see here: http://www.verizonwireless.com/b2c/store/inpulsefeaturepopup.jsp)
"...Carry-Over Minutes:
Refill your account before it expires and your existing account balance will be carried forward...."
So when we renewed this month, I noticed that the minutes did not carry over; so I called Verizon Rep, Jeff who began the call with an attitude. I explained to him what the site states and what our account shows and he told me that I was wrong. I attempted to give him the URL of the page and again asked to have it explained to me; he again stated there is no such address; I asked him to put me in contact with a Supervisor or a Manage that could look at the page and explain to me what it means or what their definition of Carry-Over Minutes. Jeff stated that I was threatening him with legal and would disconnect the call.
I am shocked that Verizon would be willing to have an employee that would not even answer the question and then disconnect a call. I hope someone from Verizon would be willing to call and explain this page and their statement on their website. I would like to speak to someone that is civilized enough to carry on an intelligent conversation and provide me a definition.

Rodeoxtreme wrote:
We have recently moved over from AT&T prepaid to Verizon Pre-paid service. In the Prepaid section Verizon states that unused minutes will carry over (see here: http://www.verizonwireless.com/b2c/store/inpulsefeaturepopup.jsp)
"...Carry-Over Minutes:
Refill your account before it expires and your existing account balance will be carried forward...."
So when we renewed this month, I noticed that the minutes did not carry over; so I called Verizon Rep, Jeff who began the call with an attitude. I explained to him what the site states and what our account shows and he told me that I was wrong. I attempted to give him the URL of the page and again asked to have it explained to me; he again stated there is no such address; I asked him to put me in contact with a Supervisor or a Manage that could look at the page and explain to me what it means or what their definition of Carry-Over Minutes. Jeff stated that I was threatening him with legal and would disconnect the call.
I am shocked that Verizon would be willing to have an employee that would not even answer the question and then disconnect a call. I hope someone from Verizon would be willing to call and explain this page and their statement on their website. I would like to speak to someone that is civilized enough to carry on an intelligent conversation and provide me a definition.
did you renew prior ro them expiring?
it states
Carry-Over Minutes:
Refill your account before it expires and your existing account balance will be carried forward.

Please Help with Graphics Card "Bait & Switch"

I ordered a laptop for using as a field monitor and DVR with OnLocation (DV Rack) with the Quadro FX 2500M graphics card. At the last moment the builder says the Quadro is not available (or he can't afford it) and can only offer the NVidia 7950GTX or dual 7950 GTX SLI. Can anyone please help me decide whether or not to accept either one of these alternatives?
Need to make quick decision to accept or cancel so any help much appreciated.

Workstation cards are not really any help to the NLE user. Neither is SLI. I'd say you'll be fine with a single 7950, if you trust the guy enough to buy from him.

Apple Switching To Verizon?

Just a simple question indeed, but i need proof that iPhone is switching to VZW... I had heard from a current iPhone User and they said that they are going to verizon... Me, being a Apple Enthusiast and i happen to have everything Apple, Except My phone. Which is A Verizon Lg Dare. Closest thing to the iPhone at the time i got it... but then i realized nothing compares to the iPhone and am wondering when they're going to switch since i know my parents wouldnt ever switch providers cause they LOVE Verizon.

Apple has not made any announcement regarding offering an iPhone that is compatible with Verizon's CDMA network. Apple's exclusive with AT&T for the iPhone expires sometime in 2010, which may be extended again.
Verizon is in the process of switching from a CDMA network to an LTE network, and AT&T is in the process of doing the same. This means Verizon and AT&T will have the same type of network at some point. Verizon probably won't have their LTE network in place on a wide scale until 2011 or so. IMO, it doesn't make much sense for Apple to produce a CDMA network compatible iPhone for Verizon which will be good for a year or so since Verizon is switching from CDMA to LTE.

Do Verizon customers have any legal recourse in response to the false advertising of iPhone ship dates, as well as de-prioritizing existing customers in the fulfillment order?

9/19 guaranteed ship date, seems like a clear cut case of "bait and switch" on top of the customer service failure.
State and federal laws are in place to protect consumers from false or misleading advertising. These laws make deceptive claims illegal. No business may make false, misleading, or deceptive claims about a product regarding its:
Price
Quality
Purpose
Consumers who are victims of false or misleading advertising should contact an experienced lawyer to find out about his or her rights and actions that can be taken.
False advertising is any published claim that is deceptive or untruthful. Misleading advertising is any published claim that gives a consumer an incorrect understanding of the product they are interested in purchasing or using. The false and misleading advertising by companies of any product may result in the consumer suffering a financial loss, or another form of damage to the consumer.
The financial losses or damages acquired by a consumer due to the false or misleading advertising may not be significant. However, this is not a cost that any consumer should have to endure. Consumers who have suffered from financial losses or other damages may participate in a class action lawsuit to recover compensation for any losses incurred.
The Types of False and Misleading Advertising Tactics
There are several types of false and misleading advertising tactics used by companies to lure in unsuspecting consumers. Some of these tactics include:
Bait & Switch Advertising
High-Pressure Sales Tactics
Deceptive Form Contracts
Artificially Inflating Prices
Failure to Disclose
Bait & switch advertising is the advertising of a product that the business does not provide or does not intend to sell. Businesses usually lure consumers into stores by promising to sell or provide an item or service at a certain cost. Once the consumer is in the store, the business tries to sell the consumer a more costly item or service.
High-pressure sales tactics are used to get consumers to purchase a service or product that he or she does not want or does not intend to purchase.
Deceptive form contracts have ambiguous promises or fine print in their contracts that are usually overlooked or misunderstood.
Artificially inflating prices is used by businesses to give the illusion that a great deal on a product or service is available.
Failure to disclose is a term used for when a business does not inform consumers when an item or service is currently unavailable, or when an offer has expired.
Consumers may be awarded a variety of remedies against any business that engages in false or misleading advertising. These remedies may include:
Monetary damages
Injunctions ordering the businesses to stop running the advertisements
Injunctions ordering the businesses to stop engaging in deceptive practices
Injunctions ordering the businesses to include disclosure statements in their advertising

Good luck in proving that they purposely deceived you, me, and anyone else still waiting. I'm would guess that they were told by Apple to expect a certain amount devices, and when that amount fell short...well guess what happens...backorders and furious consumers. Was I upset that I had trouble pre-ordering...yes. Was I a bit bothered when my ship date moved...you betcha! Will my world come to an end if I don't have my new iPhone today...nope, not at all. I'm not saying you shouldn't be bothered but it's not like it's a limited edition device and they're only producing so many. Everyone who wants one will eventually have the opportunity to get it...some of us will just have to wait a little longer. I'm in no way telling you not to be upset, after all, you're entitled to your own opinion and feelings...I just know that my energy could be better used on something more productive than being angry at Verizon. After all, I know they're not sitting on a boat load of phones just pointing at laughing at the fact that I have to wait. When they have it, they'll ship it. I'll get mine and I'm sure if you hang in there, you'll get yours too. Have a great evening and smile...life's much to short to spend any moment being upset over something as simple as a delayed phone.

Verizon Customer Service?

Verizon Customer Service?
A Verizon Supervisor just told me on 1/08/2011 and I quote: “ You can't expect first class service if your only paying for coach.” and So
I'm writing this to express my dissatisfaction with Verizon home phone and internet service, as my only recourse since I live in an area where they are the only option for this type service. My hopes are that if enough people know the kind of service that is being provided or not provided as the case my be, and of the attitude of the supervisor that I had the misfortune of contacting, That Maybe, just maybe there will be some sort of change and We can get some kind of service? Even in coach.
First I like to let everyone know that this is not a one-time problem our service has been out 5 times in the matter of a year and a half and each time we have call for service it has been handled pretty much the same way. We pay for Life line phone service and DSL high speed internet when it is working I have no complaints the problem is when you need a trouble call, our Life line phone service was out for 10 days before a local repair tech was even contacted, he was just here and fixed the problem at the box down the street in less than 10 min he also let us know that he had been available thee entire week and was not busy he just wasn't informed that there was a problem. We called the problem with the phone in on New Years day and didn't expect anyone out then, but was told that some would be out on the 4th between 8am and 11am, well that did not happen and we waited all day before calling again. That night I call the toll free number again and was inform that they had no record of a trouble call even being placed, but that they would set it up now and that a repair person would be out on the 7th again between 8am and 11am at 1:30pm I called again, this time I was told rudely that the problem did not need a technician and would be repaired by 7pm that night. At 6:55pm I called with a friends cell phone and talked with a supervisor who apologized and assured me that someone would be at our house in the morning, guess when? Yep between 8am and 11am she also told me that she personally would follow up on the problem. Next day 8 to 11 came and went and no phone service at 1pm I called again and asked to speak with a supervisor I was placed on hold for close to an hour and when the supervisor did pickup I explained the problem and also inform him that along with being a life line it is also the contact number for my home business and he told me that it didn't mean anything and that if I had a better phone plan my service would have been repaired by now, and “ You can't expect first class service if your only paying for coach.” but would try to get someone out before 7pm or the next morning (Sunday) did not believe it but after that I did not call anymore the service was fixed at 2pm on Monday the 10th. I guess I should just be happy it was fixed, but I wanted people to know how Verizon Customer Service treats it's customers.
Thank you,
D mad in Lottsville, Pa.

Dear ANYBODY at VERIZON who ACTUALLY Cares!
I also agree that the customer service or I should extreme lack there of is your main problem. I just got off the phone with a Melissa {edited for privacy}who is a Sales Associate in Virginia. Her title is consultant. I have had so many problems with Verizon since I moved into my new home last July that I can't even count anymore the amount of times I have had to call and argue with them. They are never willing to just fix anything or help the consumer. It's always our fault or we need to call this department that's not there problem, it's a different department etc. I am so sick of this. I had my service go out probably close to a year ago and they had to come out and replace the line. I was told a temporary line was being installed and a week later they would be back to bury the line. Well they NEVER came back. I have called several times and nothing gets done. Plus I have had SOOOO many problems with my bill its like a child is handling it. When I moved I was suppose to have service transferred. It wasn't. The guy who had no clue what he was doing that worked for Verizon didn't transfer me he set up and brand new account all together. I even questioned him a few times about why he needed my social security number etc and told him I wasn't getting a new account that I was just transferring service. He said that he understands but that this is part of that transfer. I didn't understand that but then I don't work at Verizon(probably have more brain cells than are required for them) so I let it go. I later find out that I have two accounts open. So I owe this outrageous amount of money. I call back and get the run around. Eventually after several hours on the phone and several weeks of back and forth and research and after I called them again! I get it figured out, OR SO I THOUGHT! So my new bill arrives and there is a huge like $350 early termination fee. Are you kidding me??? Hello I just went over this a billion times I didn't cancel your stupid service I transferred it and because the wonderful associate working for them couldn't successfully do his job, well I was suffering for it. So then I had to call to get that HUGE fee removed that I should have never been charged. WEll this took SEVERAL MONTHS to get worked out. Finally after spending countless hours on the phone and hold and being transferred and going back and forth a Supervisor agrees to take care of this and apologizes etc. Well my account apparently was placed on hold. So a few months goes by and I get no bill. I figure OK it's probably because I have a huge credit now so I don't have a bill. Well I called anyways. I was told my account is in a hold or suspended status in their system in review and that a c credit should be issued soon but it can take up to something crazy like 8-10 weeks to get resolved. I explain that I am worried because if there is a bill after all this time I don't want to one day get a huge bill in the mail. The said that I actually had a credit and that adjustments were being made to my account so there was no need to worry. Well about a month or 2 after that BAM a huge almost $500 bill shows up. SO have to call back fight with them some more and tell them what happened but at the end of the day I am still responsible for the bill as I have had the service the tell me so I still need to pay for it even though I tried dto do that ALL ALONG! So I have to come up with almost $500 plus the new months bill is getting ready to go out. Well I didn't have that kind of money right then. So I had to take my time and pay it over several months plus the new bills that were coming in on top of that each month as well. So NOTHING and I mean NOTHING but problems. Then my service gets shut off after I already called and talk to them and made and online payment. So of course it's after hours and I can't get a hold of anyone to actually talk to. Well I say screw and just make a payment to get it restored. WEll that also doesn't go smooth. Why would it right? So I spend about 2 hours trying to make a payment and restore service. I mean they shut my phone off so I can't call anyone except the number to restore service except that number does me no good because nobody is there because the office is closed. SO I try to pay online. Should be easy right? Nope go through a bunch of crap to do that and finally submit payment and get a message that my payment is unable to be applied to my account please call customer service to proceed. Well customer service is CLOSED! At this point I just can't even take it I am about to SCREAM! SOOO I finally just get back on the phone pay through the automated system where I have to receive an additional fee for paying but at this point I am so frustrated I don't care anymore(sad huh) THe next day I find out they processed my payment twice! Of course they did! Then getting the money returned and the extra fee I had to pay for paying it a second time when there system told me it wasn't paid but then they took my money anyway well that couldn't be refunded because that wasn't their fee. That's a 3rd party fee! OF COURSE IT IS! So NOTHING but problems. SO I am trying to play catch up as usual. It's also Christmas time and I try to go on today to pay my bill. I notice my new bill just billed a week ago is almost $190. Are you kidding me? So I find a $30 fee. I call and the fee is for them shutting my service off. $30 for you to click a button and turn in back on?? Talk about being robbed! So I talk to this Melissa {edited for privacy}and try to explain my frustration etc and ask to get the fee removed. Well she takes it upon her self to not remove it. It's her judgment call and because I have a balance at the time she won't do it. She can remove it but she WONT remove it because I have a balance! GIVE ME A BREAK! All that they have done to me and put me through and they can't remove it because I have a balance? Yea I am so over Verizon and switching services ASAP NOW! THANK YOU MELISSA {edited for privacy}FOR SUCH WONDERFUL CUSTOMER SERVICE TODAY! WAY TO MAKE YOUR CONSUMERS HAPPY AND KEEP LOYAL CUSTOMERS COMING BACK! A+ on driving them away!
Simply put. Verizon is just out to get your money. THey don't care about thier customers and when they screw up we have to just suck it up and deal with it. We make a mistake and again we have to deal with it. I have never had my service turned off. The one time I do they can't remove the HUGE $30 restore fee! The service is restored electronically and you have to wait 4+ hours and they still charge you $30! Seriously give your customers some respect even a little would be nice! After all I been through I don't think them reversing that huge $30 fee would of killed them.

UNLIMITED DATA PLANS! PLEASE BRING IT BACK VERIZON TO EVERYONE!

I think Verizon should bring back the Unlimited Data Plans because, many students uses so much Data for Videos for their homework and Videos takes up so much Data and there is no way an average family can afford to pay over $100 for a 20GB more Data plan and I think it would nice of Verizon if they would bring back the Unlimited Data Plan around $59/month at least because there are some people that need it for their homes. If you would also offer Unlimited Data Plan to the Mifi service, this would be a big competition with DSL and Cable providers for home internet. When families uses so much Data for Netflix or Rhapsody and Crackle, it takes so much Data and it is important for families to have Unlimited Data Usage for this entertainment. Verizon, I am going to say this, people like me does not like to be limited on how much we use the Internet. I am thankful even on my phone I have the Grandfather Unlimited Data Plan but if you ever take it away from me, I will leave Verizon and switch to Straight Talk. I have many friends I can tell and stir up some stuff with Verizon if this ever happens to me because, my Unlimited Data Plan means so much to me, the only reason I am bringing this up, to help other people who needs it too. I think Verizon has the best Coverage of all than any other provider but all I am asking is, do not take my Unlimited Data Plan from me and please bring it back for other people who needs it. Thanks so much time your time and support. Verizon Wireless Customers, please leave comments, I would love to hear your comments and thanks and have a Great Day!

Why are fixed income families on the most expensive carrier? Let alone owning smartphones.
I don't agree with tiered data either way. I wish they would do like a flat cap of 10gb for x amount of dollars and if you go over that, then you pay more. Put a data cap that no one can realistically hit without absuing, i mean REALLY abusing the service.
There is a disadvantage to unlimited data though, the person who is streaming and downloading all day can ruin it for a whole bunch of people in that area. But hey, they don't care, as long as they get theirs right? On one end, we have the happy user paying 30 bucks a month and doing like 200gb per month, while everyone else in the area has to suffer with sub par speeds because of this one individual.
Normal counter arguments is that the premiums are high, ceo gave him self a raise, vz is in the big profits, unlimited means unlimited no matter what, and a couple others I forget. They're valid points, and i do agree that the ceo could take some of his yearly earnings and put some of it back in the network. At the same time though, aren't projects like building cell towers done on a contract basis normally? So even if he is making ridiculous bank, it would be a moot point if he had already paid for the work to be done to the network.
Government isn't gonna do squat because it's each and every company's right to structure their plans how they wish and charge however much they wish.
Again, complaining doesn't do anything. Disconnect.

Just returned my iphone 4s to Verizon. Back to the iphone 4 I kept, thankfully. With the return however, went $35.00 of unwatched TV episodes and can't access, they are not in que

After downloading 2 days ago $35.00 of TV episodes on the iPhone 4s because it had the memory, my computer does not. I was also taking advantage of a friend's high speed internnet f that I don't have at home, I ended 2 weeks of agony by returning the 4s to Verizon and switching back to the iphone 4. Today was the drop dead day to return the 4s and revert my contract. Unfortunately, I cannot get the TV episodes I did not get a chance to watch. I could not back them up on iTunes because I am out of space on my computer but originally was going to keep them on my Apple devices until that issue is resolved. I could watch them on the computer via the phone in the meanwhile. Got 1 episode out of 12 viewed. 5g iCloud was not enough backup space plus my internet at home would have taken years to do it. I thought no problem, whole idea with IOS 5 was ability to access your purchases wherever and whatever apple devices you have on hand, works for the apps. Wrong, went to download 1 episode and I was charged again. Now I have to hassle with Apple support with that and the 12 other TV episodes. I have loved my ipods all the way to the click wheel, the video, the iTouch, and the iphone 4, all of which I still have but the iphone 4s issues and the IOS 5 update, really soured me! Apple is just TOO controlling, greedy and taking away the fun!!!

I guess but that was what I was on earlier but it wasn't of much help.
I need to chat with an apple person but don't know how if I don't have a phone accessible.
Is there a way to connect thru a laptop or something?

How do I complain about being lied to at the Seneca Verizon Store?

I spent the good part of yesterday trying to get my Verizon account switched from a regular account to a prepaid account. I am out of contract and wanted the $50 per month prepaid plan.
First I called Verizon and the person I talked to really tried to talk me out of prepaid. Finally she said I would have to go to the store to have my plan switched.
So I went to the store and waited for about TWO hours while they tried to get the computer to take the order. Then they finally said they were done and needed $63 since it was prepay. I said I wanted the $50 plan and they told me they charged $10 activation9Normally $35) but they gave me a break for waiting. I then asked about autopay and this rep tried to get through on the phone for 10 minutes. I asked if I could do that at home and she said Sure.
So I went home called Verizon and the rep I talked to said there is no activation fee and they SIGNED ME UP FOR THE $60 PER MONTH PLAN. This rep said she couldn't change my plan OR refund the $10, but to call back next month and they would change the plan to $50, She also said I could have done this over the phone in 10 minutes without a problem.
So if you are thinking about switching to prepay, DO IT OVER THE PHONE.

I feel your pain!
I have been a customer for over 10 years and my bill is nearly $400 per month.
I am with Verizon because for many years their customer service was very good; I felt as though I could get help with problems.
I no longer have that feeling.
Any little question is a nightmare. It is nearly impossible to get in touch with anyone and when you do get a person they don't know anything.
If anyone can suggest a carrier I might switch to I would be grateful; I am spending much too much money to be shut out with no possibility of assistance.

Verizon ignoring customers

Verizon continues to IGNORE what is to happen with the high speed dsl end of the of their services being sold to Frontier. Nowhere in the facts on this website is there any mention of what is to become of the high speed dsl service and how Frontier Communications will be handling it. There was no mention of it at all in the letter mailed from Verizon to Illinois customers. Furthermore the contact number for Frontier Communications in the mailed letter only routes back to Verizon. And the customer reps on that end also know nothing about the dsl end of this divestment. In fact the first person I reached seems to think Verizon is only getting rid of the traditional based phone services to Frontier and nothing more. However being as dsl is attached to those traditional phone wires it is very much a part of the deal. I even called Frontier's toll free number and was on hold for over close to one hour before I gave up and hung up the line. If this is a sign to what is to come for customer service we really are in for one heck of an experience with this new company. I am still awaiting an answer from Frontier Communications via their email for the central region contact information. I'm beginning to think it may well be within reason for soon to be former customers to seek a possible new carrier other then Frontier. If anyone has been successful at contacting Frontier over this issue and knows the level of dsl service they plan to provide and or if they plan to honor customer's contract for life price plans from Verizon, please post here so that I and others can know.

You may want to look here for more information:
http://newscenter.verizon.com/press-releases/verizon/2009/verizon-to-divest-wireline.html
Here's a snippet:
The transaction includes Verizon's switched and special access lines in the affected areas, as well as its Internet service and long-distance voice accounts. Also included are fiber-to-the-premises (FTTP) assets deployed by Verizon in 41 local franchises and the state of Indiana, which pass approximately 600,000 homes and small businesses. Frontier will continue to provide video services in these areas after the completion of the merger.
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Verizon doesn't care about their customers any longer.

Dear Verizon,
I need to tell you about two recent experiences I had with Verizon Wireless over the past week.
First of all, I placed an order for in-store pick up at the Maple Grove, MN location on October 30. I went into the store a few times to try to pick it up. I waited for 40 minutes each time, and left because the store was so busy. I couldn’t get help.
When I finally picked it up yesterday afternoon, you were very close to losing me as a customer. Jeremy, the sales guy who helped me, was knowledgeable about the phones. I was upgrading at full retail price due to needing a new phone. Where things went wrong was when he continued to try to tell me about your leasing/Verizon Edge program… I told him I was NOT interested, and he kept pushing and pushing. This is my money, how I choose to spend it, and he was pushing the program very aggressively. When I threatened to leave, he said he didn’t make any money on the deal, and that it was a better business model for Verizon because you don’t have enough money to invest in your network (?) Really? Is that something you want to advertise to your customers?
So Jeremy backed off, but then the Store Manager started in again with me at the front counter about the program, and I again told him I would gladly walk away from my order and leave. He would not stop either. Jeremy finally got him to stop, and had I not needed the phone and had a friend with me, I probably would have left. My friend, who is also a Verizon Customer, was just as disgusted as I was with the Sales approach. I think the Maple Grove store is poorly managed, and this was apparent in my sales experiences there this past week, the sales associates’ behavior, and the behavior of the manager himself.
I stopped shopping at Circuit City years ago because the sales reps were pushing their extended warranty with the same aggressive attitude your employees displayed. They are now out of business. I stopped shopping at Best Buy as well. I would gladly stop shopping at Verizon and switch to AT&T or another competitor if you are having such severe problems investing in your network and need to badger your customers. I really hope that this is not the way you want to treat your customers?
Also note, that I went to into the Delano Shock City Cellular Verizon Dealer on 11/1 and they would not honor the $699 price on the Samsung Note III listed on my order confirmation or the Verizon Website. They were charging $801 and $160 for 32 GB Memory Cards. Pretty Crazy. Again, do you want stores like this representing your business and your brand?
Seriously thinking about canceling all three lines when our contracts are up…You have also removed the contact us feature on your website, so I had to contact you this way... Customer service is evidently a thing of Verizon's past.
Thanks for listening.

It's not a hidden fee if it is out in the open, the current way means there is no such thing as a free phone. The G2 may be on sale for $0 with a coupon, but it is actually $30+tax when you checkout.
All of my points are completely valid, you are like the typical large corporation these days telling their customers they are wrong.
1. Verizon works with LG, Samsung, etc., not Google. Verizon chose not to support the new Nexus 5 phone because it gets updates directly from Google. Sprint, AT&T, and T-Mobile all support the phone.
2. Verizon advertised quick updates for the Galaxy Nexus when it came out, at one point it took Verizon 6 months to release a new version of Android. Hardly quick to me.
3. The HTC One came out MONTHS after it was available for all other carriers in the US. Then, they charged a full $199 for it even after other carriers had already discounted it, this is a typical Verizon practice.
4. Verizon is the highest priced carrier, this is a fact.
5. When LTE was first released I was getting 10-20 mbps down, now I consistently get 1-3 mbps down. Verizon's LTE, in many areas, is slower than AT&T's HSPA+ 3g service.

Verizon Bait & Switch

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