How do I complain about being lied to at the Seneca Verizon Store?

I spent the good part of yesterday trying to get my Verizon account switched from a regular account to a prepaid account. I am out of contract and wanted the $50 per month prepaid plan.
First I called Verizon and the person I talked to really tried to talk me out of prepaid. Finally she said I would have to go to the store to have my plan switched.
So I went to the store and waited for about TWO hours while they tried to get the computer to take the order. Then they finally said they were done and needed $63 since it was prepay. I said I wanted the $50 plan and they told me they charged $10 activation9Normally $35) but they gave me a break for waiting. I then asked about autopay and this rep tried to get through on the phone for 10 minutes. I asked if I could do that at home and she said Sure.
So I went home called Verizon and the rep I talked to said there is no activation fee and they SIGNED ME UP FOR THE $60 PER MONTH PLAN. This rep said she couldn't change my plan OR refund the $10, but to call back next month and they would change the plan to $50, She also said I could have done this over the phone in 10 minutes without a problem.
So if you are thinking about switching to prepay, DO IT OVER THE PHONE.

I feel your pain!
I have been a customer for over 10 years and my bill is nearly $400 per month.
I am with Verizon because for many years their customer service was very good; I felt as though I could get help with problems.
I no longer have that feeling.
Any little question is a nightmare. It is nearly impossible to get in touch with anyone and when you do get a person they don't know anything.
If anyone can suggest a carrier I might switch to I would be grateful; I am spending much too much money to be shut out with no possibility of assistance.

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Solved!
Go to Solution.

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How do I complain about being lied to at the Seneca Verizon Store?

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