Verizon ignoring customers

Verizon continues to IGNORE what is to happen with the high speed dsl end of the of their services being sold to Frontier. Nowhere in the facts on this website is there any mention of what is to become of the high speed dsl service and how Frontier Communications will be handling it. There was no mention of it at all in the letter mailed from Verizon to Illinois customers. Furthermore the contact number for Frontier Communications in the mailed letter only routes back to Verizon. And the customer reps on that end also know nothing about the dsl end of this divestment. In fact the first person I reached seems to think Verizon is only getting rid of the traditional based phone services to Frontier and nothing more. However being as dsl is attached to those traditional phone wires it is very much a part of the deal. I even called Frontier's toll free number and was on hold for over close to one hour before I gave up and hung up the line. If this is a sign to what is to come for customer service we really are in for one heck of an experience with this new company. I am still awaiting an answer from Frontier Communications via their email for the central region contact information. I'm beginning to think it may well be within reason for soon to be former customers to seek a possible new carrier other then Frontier. If anyone has been successful at contacting Frontier over this issue and knows the level of dsl service they plan to provide and or if they plan to honor customer's contract for life price plans from Verizon, please post here so that I and others can know.

You may want to look here for more information:
http://newscenter.verizon.com/press-releases/verizon/2009/verizon-to-divest-wireline.html
Here's a snippet:
The transaction includes Verizon's switched and special access lines in the affected areas, as well as its Internet service and long-distance voice accounts. Also included are fiber-to-the-premises (FTTP) assets deployed by Verizon in 41 local franchises and the state of Indiana, which pass approximately 600,000 homes and small businesses. Frontier will continue to provide video services in these areas after the completion of the merger.
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Similar Messages

Is verizon forcing customers to have smartphones?

I noticed that almost all the phones that are available for upgrading your device is smartphones, is Verizon forcing customers to use smartphones so that they can get more money from data usage?

Verizon can't sell a phone that is not made. The phone manufactures for the most part do not make basic phones anymore. Since there are basic phones still available for upgrades I'm not sure where the "forcing" part is coming in. You can still get a basic phone if you want one. Also the cost of data on a Share Everything plan for basic phones is the same as it is for smartphones so I'm not sure where you get the "make more money from data" part from.

Verizon cheats customers

I see where the company gets us. Att has rollover so you won't have to up your plan. Verizon is greedy. I can't see why they can't let us buy back the leftover minutes and add those to the following month. Oh, thats right then they would lose money when people go over the paid amout of minutes. Look at what they charge for the minutes you go over. I have 3 phones with 1400 min. that are shared. 466mins. per person and those minutes go fast. They scam you in every way possible. Verizon is to worried about penny pinching then they are having the best plans for the customer. Rollover is the best thing that has ever came out. They can even switch out phones without calling anyone. If att can do it verizon can do it also. I can't wait til my contract is up!

mfreedog wrote:
overall Att is doing better than verizon. Verizon needs to step up their game. Most decent new phones come out other carriers get them first. They got Apple and now they got windows. Don't get me wrong the droid is great. Us customers need to force Verizons hand. Lets be the best and not 2nd best. Verizon could be cheaper and have better phones. Like I said they cheat us in the long run. We pay for the plans and they can't come up with a way for us to keep our unused minutes? We pay for the minutes so why can't we keep them? I would pay a dollar or two extra in order to keep the unused minutes.This way if we pay for them no other carrier can say we are like them or stealing there idea.
Verizon doesn't care what you want. They have the "network" and 90 million people buy their marketting **bleep** about being the best, or have very limited other options. If AT&T has the perfect plan for you, switch to them. Between having most of your friends on AT&T (to take the best advantage of in-network calling) and the roll-over minutes, it sounds like it would be a good move.
Verizon is never going to "step it up" because they can get away with doing less and charging more for a variety of reasons. You can either stay or go, but if you are going to complain, Verizon would prefer that you go.

I like to see a forum section deals with just residentual Verizons Fios customers. .

I don't see one yet . It would be nice see a forum that just deal with customers various q & amd matters with the various fios features and how they work etc. I know the FIOS triple play , several people I know that have it , several months and still only have tiny clue on how the features there are, even using ch helper 131 and other verizon help chsnnels, plus there are tech feature info they need to know and more

FIOSTIKI wrote:
What about the settings for 'Favorite Channels'?
Why does it revert back to all channels.
I miss my Direct TV...
I have no idea what you mean with your questions. But besides that, you need to go to the FiOS TV Technical Assistance forum and post whatever your issue is there, hopefully more clearly than you have here (or even better, search on Favorites first before posting, or take a look at the first thread listed in the "Top Kudoed Posts" area for that forum).
This is not the correct forum for asking FiOS questions, this forum is for making suggestions about the Community or the forums in the Community (as the title of this forum says).
Justin
Verizon FiOS TV, Internet, and phone
QIP7232, IMG 1.8, Build 02.54
Keller, TX 76248

Verizon internet customers seem to have issues with 1 game - Marvel Puzzle Quest

There's a game , Marvel Puzzle Quest which had an update yesterday, and since then on load, it loses connection to the server after about 14-15 seconds. Every single time.
I have Verizon DSL, and other folks on the game's forum in Steam who have Verizon FIOS are all experiencing the same issues.
Non-Verizon customers seem to be able to launch the game just fine.
So I'm guessing the game update introduced something which runs afoul of Verizon's rules or something, and the connections get killed.
Anyone have any clue?
The game seems to talk to these servers:
23.21.90.83:443
54.230.206.27:80
108.168.211.134:80

I just got off the phone with VZ wireless tech support on a separate issue I was having with my 4620L JetPack. After discussing that issue, I asked about Intranet data usage and whether or not it is considered part of the data plan usage because I had seen both yes and no opinions from online discussions on the subject. She checked with the IT department to be sure and said that no it does NOT count against the data plan as long as it does not use the Internet, i.e., the cell tower network. Last month I used my Apple TV to display quite a few photos from my MacBook Pro using the JetPack's wifi network and a couple of days later got a notice that I was about to exceed by monthly 10GB data budget. This hardly ever happens so I'm not entirely convinced there isn't at least some usage of the VZW network when doing local Intranet transfers. I plan to do some testing this month by checking my data plan usage before and after doing a lot of local photo transfers.
Incidentally, I purchased a separate wireless router a while ago for just this reason and also because it has a stronger wifi signal than the JetPack so it's my backup plan in case local data transfer is in fact incurring any charges against my data plan.

Does verizon cut customers fios speed slightly after 1 yr of beating the advertised speed??

i have always checked my download speed on a regular basis and have been so pleased to beat the advertised speed.
for exactly 1 yr ive averaged about 20.6 download (and sometimes up to 22!) speed on both my wired desktop and also my wireless laptop.
now suddenly after a yr of sevice,my speed has been reduced for the past 1 week.i can get 19 mb max but i cant ever hit 20mb anymore...i have read postings on other boards claiming verizon makes sure to beat the advertised speed to make
sure new customers are happy with the service.
i cant help but wonder since i just hit the 1 yr service time,if my speed has been cut slightly by verizon(i hope not).
this happened on 2 different computers at the same time and if i had a faulty fios connection,my speed would drop by more then just 1.5 mb.
i hope i can soon get back to my 20 mb speed that i always been so happy with.

As long as I've had FiOS, I've never had that happen nor have I ever heard of it happening and, Verizon gains nothing by intintionally doing it.
1MB drop isn't a drop, and you can't get a consistant read using 3rd party tests. I can use DLS or Speakeasy and get great variances hitting all of their servers.
The only thing you can test that is consistant is Verizon's speed test to know what you're getting between you and Verizon. Once you get on "the hwy" there are too many variables in traffic and servers.
Of course, you shold also check to see if you coujld stand a tweek or 2. There are some easy network tweeks that every PC needs when on a high speed network.

Are prepaid Verizon wireless customers treated like garbage?

Good morning- recently I decided to switch my cell service back to Verizon after being with Straight talk for several years. Keep in mind that I used to have Verizon as my cell carrier but switched, since even with light usage, my bills were $80-90 a month. So I figure I will go prepaid and save some money. Apparently, that seems like a BIG mistake. I wanted to port my old # and put in the request at least 5 days ago... supposed to take 4-24 hours... still waiting after FIVE days!!! To make matters worse, I cannot make or receive calls on my new and old cell phones. I've tried calling but the issue has still not being resolved. WHY AM I PAYING FOR A NONEXISTENT SERVICE??? Note there are two customer service numbers, one general number and one for prepaid... yeah, this is looking like a fantastic relationship already

Tell a CSR at VZW the next time you talk to one and it sounds as though you will be talking with at least one more maybe more, that you have not had any/0 service for how many ever days you have not had service and they should prorate your next statement with that. I know when we have service interruptions where I live and we do have service interruptions here in rural New Mexico often because there is not redundancy to our any kind of service in this community. They keep saying they are getting it but it is the same story every time there is a service outage we get prorated for the outage. I will say that you may want to try turning your phone off again and taking the battery out and give it about 5 minutes put the battery back in and turn it on again. If that don't get any changes I would go to a VZW corporate store and have a talk with them about the lack of service.

Verizon spamming customers

Why is Verizon spamming me? I have opted out of ALL marketing emails, yet for the week leading to Christmas Verizon has been spamming my email address. IS this a corporate decision or did just the marketing dept fish thier ethics out of the toilet for the season? How many others out there have been spammed for the season?

sef wrote:
Why is Verizon spamming me? ... for the week leading to Christmas Verizon has been spamming my email address ... How many others out there have been spammed for the season?
<irony alert>
"Spammed For The Season" has a nice ring.
The way it was explained to me by several highly-placed individuals who should know, Verizon has had a few quarters of lower-than-anticipated profits. Therefore instead of providing all subscribers in your area with an all-expenses-paid trip to the Bahama Islands over the holidays, senior management decided to send tons of free email messages. It still cost them a lot of money, but not as much as airfare from New York or California.
Happy holidays.
</irony alert>

Why is Verizon ignoring WP users?

I don't get it. Is it that hard to come out and say "Yes, we will be pushing out Cyan/Denim for sure, and will be aiming for "xyz" date. At this rate I'll be jumping from WP 8.0 to WP 10. And that is if Verizon even carries them. I've been with Verizon for years and really don't want to have to switch to another carrier.

primortal the phone I had came out before Android showed up on the market it was a H.T.C Touch Diamond, it was a windows based phone, I got it from Alltel
Here's some info on it.. I found through phonescoop..
http://www.phonescoop.com/phones/phone.php?p=1692

Cant send texts or hook up to visual voice mail. verizon ignores and is useless

A few weeks ago I had my texts stop sending out and my visual voicemail wouldn't connect, well I contacted Verizon and tried to get it fixed. after a long try at uninstalling this and updating that. I did a full factory reset of my phone.. painful. still nothing . So technical support filled out a ticket??? don't know what a ticket is but apparently it lets your problem be looked at by some super elite magical tech. but I cant help me for over 24 hrs. on a mon. finally after a day and a half I get a call from this elite tec.. but hes in a hurry cause he wants to go home its quittin time for him. so I tell him I cant txt. he said hell call me right back. 3 min later txt work . he calls to confirm. all good. life is good for one hour. then the same problem .. I call the next day and after a lengthy phone explanation again. he says the networks down. ive asked all my friends with Verizon im the only one with a problem. LIAR! I call back and do the phone dance and explination. all so the tech can tell me his computers down, hell call me back.. OK I wait and get NO CALL BACK. so I call Verizon the next day. and do the phone dance again explain my story to another person. and my phone disconnect. they didn't bother to call me back. so again the next day I call again. do the whole f****ing dance and explain thing again. so this time they fill out another ticket. so I can see the super tech wizard and maybe get to text someday. Sooooo I wait TWO DAYS. no call.. I call them back. finally upset and bothered they put me thru to a the 3 tier tech wizard immeadietly. OMG I thought I needed a ticket to talk to these magical wizards??? Guess not. well he goes through figures out its not my phone. But isn't magicl enough to figure it out. say hell call back. THAT WAS TWO DAYS AGO. still waiting!!! ive been on the phone with tech support for approximately 9.5 hours BEEN LIED TO AND HUNG UP ON. and I kept my cool until the end. ive been a subscriber for 10 years to be treated like this. im going to try 1 more time then ill find every forum, blog, Social media site I can. and spread the word on "THE NETWORK" ill become obsessive until my ripple is felt.

No, I did not have the cellular data connection turned off during the time I was not receiving the notifications and yes, the notifications were turn on in my voicemail settings. The issue did not occur until after the 3.04 update was installed.
Last month I started having issues with the touch screen on my Galaxy Note 3. Verizon Technical Support sent me a replacement Galaxy Note 3 last week which I received today and I did some testing on the new phone and here is what I found. With the 3.01 version of Verizon's Visual Voice Mail I receive notifications right away when I receive a voice message. When I say right away it's within 5 minutes. After the app updates to 3.04, no notifications until about 3 hours after the voice mail is left or I restart the phone.
Unfortunately I can not ascertain at this time whether or not the issue is solely the application or if it is my phone as well. I say this because my original Galaxy Note 3 was having issues where the operating system would unexpectedly crash during calls with an "android.stop.error" message. Then the touch screen became over sensitive and the screen was activating even when I was not touching the screen and also when I was holding the screen up to my ear the screen would activate. Now I have read that this is an issue with the touch screen on some Galaxy Note 3's. Well, my replacement phone fixed that and it fixed the "android.stop.error" messages, but now the new phone is crashing anytime I go in to Contacts. I have completed a factory reset several times and I can repo the issue even when I have not restored any applications to my phone.
With all the issues I can not determine is the issue is solely an application issue or if it is an issue with the phone it's self.

Why do the fraud dept ignore customers?

This is an ongoing saga relating to fraudulent use of my bank and EE details and the impossibilty of getting someone from the fraud dept to contact me. EE contacted me on the 6th of June to say they suspected fraudulent activity on my account. On the 19th of June my bank account was debited for £38.01 by an EE direct debit. I was unable to check my account until the 23rd of June when I notified EE (and my bank) of the fraudulent payment. They told me the Fraud Team would speak to me within 72 hours. The following day a delivery company phoned my son’s mobile to say they were unable to deliver an item of high value to an address in Birmingham which we have no connection with. I have never used my son's phone but I used to pay for it some years ago. This suggests to me that the fraudster has a connection to EE/Orange. Again I notified EE. I phoned again on the 29th of June to point out that the Fraud Team had still not been in touch and was told they would speak to me within a few days. I phoned again on the 3rd of July to register a complaint and was told I would be contacted by the Fraud Team within 7 days. I rang the Complaints department again on the 13th of July to be told for the first that the fraud dept required a recent bank statement but it wasn’t explained why no one from EE had ever asked me for one. I sent the recent statement that showed the fraudulent payment on the same day. I phoned the Complaints dept again (25th of July) but was only told that the Fraud dept were looking into it and would 'hopefully' be in touch.

Hi ,
I am very sorry you have had these problems.
This is a public forum no accounts can be accessed.
Do you have an Orange or EE account with us?
Thanks.

I know the day and time of a conference call that took place b/w 2 Verizon customers and a 3rd party but it is not reflected in either phone record. Why?

I am an attorney with a law firm that is involved in litigation where the date and time of a 3 way call that took place in June 2009 between an attorney at my firm, a broker, and the broker's client. The broker and broker's client are both Verizon Wireless customers. I have their phone records for June 2009. I am 100% certain a three way phone call took place between the attorney in my firm, the broker, and broker's client. However there is no phone record that shows a phone call between all three individuals. .
The first Verizon Customer is a local real estate broker with a West Palm Beach, Florida phone number with a 561 area code. The other Verizon Customer is the broker's client and was in CT on both 6/24 and 6/25. The broker's cell phone records were reproduced by Verizon in 2014. I believe the client's cell phone records were reproduced by Verizon in 2013. The client has an 860 area code. The law firm is in Palm Beach County with a 561 area code. Any phone call from the law firm to the broker would be local and would only show up on the broker's cellphone record. Any phone call from the law firm to the broker's client (who was not a client of the law firm) would be reflected in the law firm's long distance records. There is no such phone call. The broker's cell phone records show a 10 minute phone call between the broker and the law firm at 2:24 p.m on 6/24. There is a 8 minute phone call from the broker to the law firm at 9:39 am on 6/25 and a 22 minute phone call from the law firm to the broker at 9:48 am. The broker's cellphone record shows that during the 9:48 phone call the broker attempted to perform a 3 way call with the client at 10:04 and again at 10:05. Each attempt lasts just 1 minute and neither shows up on the client's cell phone records. The phone call with the law firm and broker lasts an additional 4 minutes.
The broker's and client's cell phone records show a 10/11 minute phone call on 6/25 depending on the record at 8:41 am. There are numerous other phone calls between the broker and client on other days.
If the broker called the client then called the law firm, then the initial phone call should be reflected in both Verizon invoices, and the 2nd call should be reflected in the broker's record.
The same would be true if the client initiated the phone calls.
If the broker called the law firm or law firm called the broker, then called the broker's client the phone call should be reflected in the law firm's long distance records and the client's records. It is not. There is no documentation that shows the client was participating in a 3 way call.
My question is why not?   Alternatively, is it possible for the 3 way call not to be reflected in the records? I have the phone records of both customers. I also have the invoice number for the broker. How can I find out if the broker added the client to any of the above calls.

    Hi papal74. I am sure that this is a situation in which these call records are extremely important. In order to provide additional information about these call records we would need to speak with you personally. Please give us a call at 800-922-0204. This way we can get down to the bottom of this.
ErinW_VZW
Follow us on Twitter @VZWSupport

Federal Trade Commission info RE Verizon forcing Bing on customers

I got my "upgraded" blackberry 8530 yesterday and spent over an hour arguing with verizon once I realized I couldn't change my default search provider. In addition to contacting the Federal Communications Commission, I also contacted the Federal Trade Commission and reported it.  For anyone that would like to call and complain, FTC's # is 877-382-4357. Be prepared to provide a quick summary of your complaint immediately before the representative will determine if you are making a legitimate complaint. I stated I wanted file a complaint against Verizon Wireless and their internet search engine agreement with Bing for restricting my ability to choose and set a new default search company if I choose. The agent was helpful and asked me a series of questions about it and filed a report. I stated that in my opinion not only am I being forced to use a single specific company, but it so happens that the company I'm being forced to use is supremely inferior when compared to others that offer the same service. I informed her that there is no way to download apps and then change the default and I have to go thru a convoluted process to use another search engine. A few years ago Microsoft got in trouble with their bundling of IE and other features on Windows and I believe were found guilty of violations despite people could use another internet browser if they chose and make it the default. This to me seems an identical issue with the exception that I can't simply download google/yahoo/whoever app and then make it my default. I have the option to choose between BB, Internet Explorer as well as Mozilla for my online browser on the phone but when it comes to the search engine nothing but Bung, er, Bing. She said it very well could be classified as an unfair trade practice and a unfair restriction of competetion. I know it's a diservice to Verizon's customers and hope that enough people with complain or at least talk to the right people to force them to at least allow us as consumers the option to spend our time to download and use the features we want provided it doesn't give unfair advantage to their competetion (Sprint, AT&T, etc…) In less than a second using GOOGLE I was able to come across this thread so I'm happy to know that at least one other person is upset about this issue as well. I hope we're not in the minority and there's enough complaints to effect a change. I mean has anyone at Verizon actually compared the search results side by side for their usefulness and for their depth of info?
Show all items

Ho hum... old news.
I don't like it either, but there is such an EASY work around to keep from using it, I don't know why you are not.
jfiery wrote:
In less than a second using GOOGLE I was able to come across this thread
what thread?
jfiery wrote:
I informed her that there is no way to download apps
Yes there is, having Bing as the default search provider has no affect on downloading apps or the use of hte BlackBerry browser.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
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Join our BBM Channels (Beta)
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Breaking News: Palm Pre loses customers contact lists and finds entertainment in ignoring desperate cries for help!

I wish the subject matter was not true , but it is. I lost all my company contacts last week and have been pleading for help from Palm for over a week, I have already written a link based on Minkas complaint. I have heard stories about bad servers ect ect through the grapevine but the bottom line is , no matter what has happened....Palm has not honored any of the 3 promises to call me back that had been arranged at a Sprint Store with the help of the employees over the speaker phone, I head the promise, the employees heard the promise and over a week later I still have not heard back from Palm. I have lost important business contacts for my labor supply, my material supply and a handfull of contacts that I can not replace because they are not in the phone book....Bottom line, Palm does not care about you or the company your run, the support is lacking and almost comical...can you believe I was told the only way to contact or make a complaint about the company is to write a blog....If somebody has an issue with my personal products they can talk to me 24 hours a day, yet Palm has no such contact or even a official form I can fill out....THE ONLY WAY TO FILE A COMPLAINT IS BY A BLOGG....and hope somebody reads about this at Palm and cares enough to call back....this company acts like they believe in witchcraft and the only way they can handle a issue is that it must be delivered to them by devine intervention....I have never complained about a product in my life, but I bought this phone to help my business and what I got was abandoned, ignored and left to rot while they continously ignore me and my situation. Here are some things you should get used to if you have a problem with Palms products..1. Wait 72 hours and a level 3 or 4 tech will call you back but they do not 2. We will escalate your problem and you will be called back in 72 hours or less but they wont. 3. No, you may not contact the CEO of the company or anybody in authority. 4. If you have a complaint u have to write a blog because nobody specializes ln complaints about service. I understand problems happen , but a company that ignores customers begging for help almost every day because it affects a companies income... the money needed to pay bills and support families....this kind of company will watch you fall over a cliff and perish without a second thought....I will never trust Palm again, they will take your money and abandon you in your most dire time of need. They have done it to me, and as of tonight at 11 pm they told me somebody will call me in 72 hours.
Post relates to: Pre p100eww (Sprint)

To anybody who has lost a contact list from palm my deepest sympathies go out to you. Be prepared to be ignored and dismissed by Palm. Today is Sunday November 9 and this is the 9th day I have waited for a call back from a level 3 tech but I want to share with you what happened today. I actually got a call from Palm but it was not from a tech...after pleading with the online help last night and explaining I have been ignored and need to speak to a tech person guess who called me ? It was the standard help line that you can call listed on this website...He had no clue at all how to help but promised me again (This would be promise 5 from online chat help and Im still also on promise 3 given at the Sprint store) needless to say he said that because of the serious nature of my request and the time I have waited he would talk to his manager and make sure I was contacted today...I waited and once again received no call back but what was really disturbing was he told me that the Sprint manager and the 2 employees that assisted me at the store were a bunch of liars. He told me no calls were ever made to Palm, even though we all listened on the speaker phone to the Palm representative each of the 3 times I went back to the store for help....I go to the store on greenback in citrus heights, Ca each time they have been fantastic in trying to help me and each time they have spent 30-40 minutes trying to clear my problems up and at the end of each conversation they make Palm promise to call me back with a level 3 or 4 tech. So...today they not only lie to me again but they call the employees at Sprint a bunch of liars telling me that no records of a call back have ever been made...once again Palm continues to abandon the customer and also offer up Sprint as the sacrificial lamb. As bad as the problem is, I noticed some disturbing facts again ( I am now on my 3rd palm pre in 3 months) My problems started over a week ago when all info was lost.Once I had the drive wiped and only got 6 contacts back.I actually entered 3 new contacts on my phone by hand ( I do use any Google or any other site ect) long story short I got a new phone on Friday the 6th of November because of constant lock up and inability to answer...when I downloaded my Palm profile it downloaded only 6 contacts again (they lost aprox 90) but it once again lost the 3 new contacts I had in my phone for 5 days ( and yes all autoback ups were on) I see more and more people are having these problems and I want to let you know that Palm does not care about you or any issues you have that require level 3 help.( Please note if you look up level 3 help at Palm its refers you to a webpage about Santa Clause....because neither exist)..you should take a deep breath, get in line and hope maybe you will be luckier than I have been...I really saw the writing on the wall when they started calling Sprint a bunch of liars....I think Palm is pulling off the biggest pyramid scheme the industry has seen in years. They got the money and now they are nowhere to be found. Here is the bottom line once again...Something is still wrong on the servers...they continue to lose contact information and they know they have a problem. I speak the truth when I say this... Palm does not care about you or your business, If your really serious about your business and your responsible for the income of employees and families you should avoid Palm at all costs. After 9 Days of Begging for help I feel like a total chump for trusting Palm and believing in this company.
Post relates to: Pre p100eww (Sprint)

Verizon employees admit their error--then Verizon decimates my credit history, and my life

Hurricane Sandy knocked out Time Warner's high-speed cable internet service in my NYC neighborhood for a few days. I would later learn that Verizon FIOS and DSL were both disputed in other neighborhoods, but in the immediate post-Sandy confusion, Verizon sales staff targeted non-Verizon customers in areas where Sandy had disrupted cable internet but not Verizon service. My contact with the outside world having been just restored, Verizon offered me the "deal I couldn't refuse": Just "try" Verizon high-speed DSL for 30 days. "No obligation. If you don't like it, simply cancel within 30 days, and you'll owe nothing," So I figured, Heck, why not, I'll take the "free" trial.
I quickly learned that Verizon DSL service is worth about as much as Verizon had said I'd have to pay. (Nothing.) In the third week of experimenting with Verizon's shockingly slow, unreliable service , I sent Verizon written notice of cancellation, via my online account page on Verizon's own site, well within the 30-day deadline, stating clearly that I wished to cancel within the 30-day trial period, and that I found the service almost worthless. Verizon ignored me, and in subsequent months sent me bills for increasing hundreds of dollars. I responded with increasingly strident ALL CAPS messages demanding Verizon honor its 30-day "no-risk" trial offer, within which time I'd canceled. Verizon continued to ignore me, sent increasingly threatening notices for ever larger amounts "threatening" to cut off the so-called "service" that I'd long since stopped using, finally did cut off service, and then sent me notices claiming I owed nearly $400.
I called and spoke with two Verizon representatives, the second of whom acknowledged a mistake on Verizon's part. She promised to have the matter resolved.
I then heard nothing for nearly a month, at which point Verizon or the entity to which it "sells" its "bad accounts" reported to all three credit bureaus that I'd defaulted on my account (the existence of which it was also reporting for the first time to the three credit bureaus). Amount claimed due: $150. My credit rating, which I'd be carefully protecting and improving upon as I'm of trying to refinance a mortgage, dropped to its lowest level ever. The banks that service my credit cards consequently slashed my credit lines, increasing my debt to equity ratio, and further decimating my credit rating.
At this point, even if Verizon corrects its false report that set off the falling dominoe effect in my credit reports, at best it would take months if not years to repair the damage Verizon caused my credit history through a fraudulent report. More likely, the damage is beyond repair. I cannot refinance my mortgage, and I am stuck with a 30-year interest rate on which I'll pay many tens of thousands of dollars extra over the next several decades thanks to Verizon's lies, deceptions and violations of my legal rights and fundamental normal of human decency.
As if all that isn't bad enough, Verizon's 3rd-party bill collector never ceases calling me, 8 a.m.. to 8 p.m.. I'm just one person, and I never wanted any business relationship with Verizon at all. Yet this corporate monstrosity and its vultures mercilessly, endlessly trample over my life. "Just pay the 150 bucks and be done with it," you say? Of course I'd pay {please keep your posts courteous} their unlawful ransom, but even if that finally made them go away, it wouldn't repair what they've done to me.

Hi VerizonViolated,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

Verizon ignoring customers

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