Verizon bill for phone & internet

I have an internet & Home Telephone, I pay $113.00 a month, is this a good bill for both? I think it is too expensive.

Welcome to the forums. This is a place where customers help other customers. If you want to talk to Verizon, you'll need to contact them using the options available by following the "contact us" link at the bottom of these pages.
It's hard to say if your bill is "too expensive" without knowing the services you have and the services available to you. If you live in an area where copper and DSL is the only option, your bill may be reasonable. If you live in an area with copper, fiber and competitive cable services, it may be high.
Your best bet is to shop around from competitive vendors. If you can find a better deal, either take it or call Verizon to see if they can do better for you.
Good Luck.
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.

Similar Messages

I have Verizon FiOS service for phone, internet and TV but I only have one TV hooked up for it for just basic cable service with no DVR and no need for widgets. Can I use an Airport Extreme as my router and not use the FiOs router?

I want to use an Airport Extreme as my router. I currently have a Verizon FiOS router. I have Verizon for phone, internet and TV. However, TV-wise, I just have a basic service for one TV with just a regular box. No HD, no DVR. Don't need access to a menu, widgets, on-demand. Can I eliminate the FiOS Router and just use the Airport Extreme and still have phone and internet?

I know that it will increase my wireless coverage in my house but will it increase the speeds?
Not sure what you are asking here. The AirPort Extreme is only going to be as fast as the Internet connection that it receives.....which is 75/75. It cannot take a 75/75 connection and make it go any faster.
If you locate the AirPort Extreme in an area where you need more wireless signal coverage, the AirPort Extreme would deliver 75/75 in that area. But, keep in mind that the AirPort Extreme must connect to the FIOS router using a permanent, wired Ethernet cable connection.
If you are asking if the AirPort Extreme can wirelessly connect to the FIOS modem router, and extend the FIOS wireless network, the AirPort Extreme would not be compatible with a FIOS product for that purpose.

Billed for phones I returned

Over the summer I had a defective phone that was replaced in the mail. I immediately returned the old phone in the mail. It took me over a month and many phone calls for Verizon to refund the money they charged me. Again last month I had problems with 2 phones that Verizon replaced. Verizon verified in text messages and over the phone that they received the phones. Despite that my bill still was charged around $900 for phones that I did not return. I called last week and spoke to someone who told me she would look into it. She never got back in touch with me. I again called this morning and spoke to someone who told me she would look into it. I am still waiting for her call back. Please help I might have to cancel my Verizon account including Fios

I must say something here. I had a similar issue, a new phone was sent to me and on the same day the old one was put back in the box and returned to your processing center. It arrived at your processing center 2 days later (a total of 4 days after the replacement was ordered). and I had a copy of the signature showing you received it. My next bill had the retail price of the phone on it and when I called to resolve the issue I was told I returned the phone too late, even after sending in the signature showing it was returned in only 4 days since it was ordered (not shipped). Verizon still refused to correct the issue standing by their original statement. Letters and calls to the Executive Offices proved no luck as well.
Verizon was very quick to correct the issue once they were served with Small Claims Court papers. I received the call within 15 minutes of your receiving the papers and was told that someone entered the received date in the system with a Typo and it was corrected and the charge removed.
When I questioned why Verizon did not do this on the first 23 calls and letters to you, the answer I was given was, They could not see any proof that the phone was delivered earlier then your system stated and they only found this by searching the Fed Ex Tracking information (which was provided in ALL of my letters and referenced to on ALL of my calls).
That said, it was finally corrected, and Verizon also reimbursed me for the Small Claims Court Filing fee (which surprised me) and I have NOT had any issues since then.
Sleep 42, It might take some work, but you will get it corrected. All you need is the right person doing the research and looking at what you send them.

Verizon billing for data overages that never happened?

I just switched a few months ago from AT&T to Verizon. Heard customer service and billing practices were better, and was willing to pay a bit more per month to get it. Now, three months in ... I have a billing and customer service nightmare. I have an apparent "hiccupping" overage charge -- Verizon is telling me every couple days that I have used another 1G over my limit for the month -- yet my usage is no different than it was with AT&T -- with one exception. On ONE day this month, I used my phone to send myself a number of photos from my phone to a non-phone connected email
And I streamed about 5 min. of video on the phone. That's all. I was notified I went over. Very nice to know, I thought ... I appreciated the notification and the ability to buy another 1G at $10 for the month rather than a $15 overage charge. So far, so good. I also learned from that, and never did it again (emailed photos from my phone to another email nor streamed videos). I don't listen to music on my phone nor have ever used it in any other way to use a lot of data. When I had AT&T I never used more than 1G total, but I put myself on a 2G plan with Verizon, just in case, because I had come close to the 1G limit a few times with AT&T. Now, the nightmare. Since my one day of overage, and purchase of an additional gig, within a few days I received a message that I used up the extra gig already! Then I have, every few days, received a text message from Verizon stating I used my "second" extra gig, then my "third" and now it is up to my "sixth"!!! I have no clue what is happening, though I have read on line that others have had this problem with Verizon, even when no one was using the phone, and the phone was turned off for a week! I called Verizon, and all I got was "it couldn't be our problem", "you should use your apps differently," "you should turn off imessaging", "you should only use wifi when you can" etc. etc. And when I said I'm not doing ANYTHING differently from when I had only 1G with AT&T, I got a snotty "we're not working for AT&T, we don't know what AT&T does" over and over. I can't imagine that no one whatsoever at Verizon has no idea how their data usage billing practices differs or is the same from AT&T and why AT&T would charge me for less than 1G and Verizon would charge me for more than 6Gs for the exact same type of usage. I asked to speak to supervisors and got arguments -- "they are just going to ask you the same thing." PLEASE let me speak to a supervisor, I said.... "you still have to answer these questions..." REALLY, Verizon??

aeblock,
Nothing like watching a bill go up and not knowing where it is coming from! Let’s get that to be more manageable. There is an app that I use to see all apps that use data including 3rd party apps you may have downloaded. This lets you know everything that might be using data and how much it is using. Once you know you can disable data or uninstall the application if that option is not available. I find that very useful. You can check that out here: http://bit.ly/1mJfoyE .
From what you have written I am under the impression that you believe there is an error in the reported data usage on our end. Customer service can submit a request to compare the information reported to billing against actual data used. If there is any error we would be happy to adjust it for you. You can do that by contacting customer service: http://bit.ly/yN1P80 or send me a direct message and I will have that reviewed for you: http://vz.to/1v0uLEw .
BrianP_VZW
Follow Us on Twitter @VZWSupport

$600.00 Verizon bill for using SKYPE in China

Ok guys I'm ******...just got a $600.00 bill from verizon for using my Skype phone number in China. In the past, when I was out of the country, I gave everyone my Skype phone number, and if I was not on my computer,it would bounce to my cell phone. No use of verizon service or equipment(I own the phone) no charge from verizon. THIS trip verizon is charging me over $580.00 because I answered my Skype calls that used my Skype phone number which bounced to my cell...what the heck??!! I called customer service and they agreed to reduce the bill by $68.00??, but refused to rescind the charge. What should I do? How can they charge me when I did not use any of their equipment? Oh, I also specifically clicked my phone on "do not accept calls/data/text" when I got to China, so nobody would accidentally call my cell #. Any ideas? (aside from dropping verizon service after 15 years on a 5 phone plan) which I am doing??'

Holy cow! That's not small pcket change, ellen22. I can definitely understand your shock getting the high bill. Were you using the Skype application on your phone to place & receive calls while you were in China? If you were, this application does require a data connection and may be the reason you ended up with such a high bill. Without the 100 MB Global Data Plan for $25, each MB used in China at a pay-as-you-go rate is $20.48. That can really add up if you aren't connected to WiFi!
If you were not using your Skype application, then you may have Skype set up to forward calls to your mobile number when you're not available at home. The caller would call your Skype number and Skype would call your mobile number when you're not around the computer, essentially creating a call to your mobile number. With the per minute rate in China being $1.99, those charges can really add up too in you're answering those forwarded calls.
We certainly don't want to lose you after all the fantastic years together. Please fill us in on more details how you were actually using your phone and Skype while traveling in China.
Thank you
JenniferH_VZW
Please follow us on Twitter @vzwsupport

Verizon Billing for Pole Damage

I have been waiting for 2 months to get reimbursed from a car accident that caused pole damage to a Verizon pole and a power surge that damaged all of our appliances and electronic equipment.
The insurance company said that they can not settle my claim until Verizon has also submitted a bill to the same insurance company. Today is exactly 2 months since the damage.
Is there any way I can check to see if Verizon can get this issue settled (or the bill sent in for the pole damage) so that I can also get reimbursed.
If so, who can I call?
Thank you!

Please go to your profile page for the forum by clicking on your name, and look at the top of the middle column where you will find an area titled "My Private Support Cases".
There you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer that solved your issue as the accepted solution.

Verizon security for the internet....I already have Mcafee

I just got a new charge on my FIOS bill. 8.99 which I really did not signe up for ...somewhere in some small print. does anyone else have this? I don't want to pay for that and Mcafee. geez.....there are other charges that keep popping up. I chose FIOS to save money on my bundle. anyone else got a comment on this?

Hey am sorry to hear that your being charge for something you didn't sign up for but you have to contact your local billing department to cancel service on your account.
Ron
Verizon Telecom
Fiber Solution Center
Notice: Content posted by Verizon employees is meant to be informational and does not supercede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan. Follow us on Twitter™!

Using airport express with a verizon hotspot for the internet.

I recently purchased a new laptop. Wanting to be able to print from my laptop and not having to connect the USB printer cable I purchased an Airport Express router. I use a Verizon HotSpot it get access to the internet. My problem is that I am unable to print data from the internet since I have to disconnect from it to gain access to my network printer. Any ideas how to be able to print data from the internet using my network printer?

I don't have one of these to verify, but have you tried reconfiguring your AirPort Express Base Station (AX) as a wireless client? In this configuration, the AX would join the wireless network created by your Verizon Hotspot device and its USB port would be enabled to share the attached USB printer.
To set up the AirPort Express Base Station (AX) as a "Wireless Client," using the AirPort Utility, either connect to the AX's wireless network or temporarily connect your computer directly (using an Ethernet cable) to the Ethernet port of the AX, and then, try these settings:
Perform a "Factory Default" reset on the AX.
Launch the AirPort Utility.
Select the AX.
If not already connected to the AX's wireless network, go ahead and switch to it when prompted.
AirPort Utility > Select the AX > Manual Setup > AirPort > Wireless
Wireless Mode: Join a wireless network
Network Name: <type in the network name/SSID of the wireless network that you want to join or select it from the pop-up menu>
Wireless Security: None OR, if you are using security on your wireless network:
Wireless Security: <Select the appropriate level of security for the existing wireless network: WPA/WPA2 Personal | WPA2 Personal>
Password: <enter your wireless network security password>
Verify Password: <re-enter the same security password>
Click Update to write the new settings to the AX.

Search Bill for Phone Number. Date and Times?

Hello-
I am having a problem doing a search over the past 12 months for an individual number.
Is there a quick and easy way to display the dates and times that I've placed a call to one specific number over the past 12 months?
Thank you!

YPP wrote:
I was hoping for a way to search online and get a line by line display of dates for the calls made.
If I have to download each pdf into a spreadsheet, combine them and do a search it will take a considerable amount of time.
To reinforce Spiral's suggestion, if you go to the Usage Details tab you can download your data in csv format. Granted, downloading 12 files and stitching them together isn't as convenient as an online search. However, it's much easier to do this with csv downloads than it would be if you had to do the pdf-to-spreadsheet conversion yourself. And once you've pieced things together, the data are a lot of fun to play with.

Verizon bill showing I texted 8012222269 internationally and I did not

Good evening,
Some back-story:
Ever since the "premium messaging" debacle I was involved in with regard to text messaging on my LG Env3 I have reviewed closely all text message charges on my Verizon bill. On the LGE3 I received some spam text messages from some number and ignored them; not understanding I was being charged for these messages I was receiving. I had contacted Verizon before about this issue several months ago because I thought my phone bill was unusually high. The customer representative said it was my premium messaging. Foolish me was thinking ok maybe I sent some high mgb texting or something but the Verizon rep didn't go into any other explanation than that. This went on for a few months more then I finally got ticked seeing $9.99 on my bill for the past few months and I contacted customer support again and this time this Verizon agent informed me that somehow some way my number was obtained from a third party even when I was not aware of it and I must have signed up for some service. I informed him I would never authorize someone to charge me $9.99 on my Verizon bill if I had no idea what service I was getting. He said that this was considered premium messaging which is a nice fancy way of saying 3rd parties can bill you via your Verizon bill for "services" you may not even know you are receiving just because somehow your number got in a roster of contacts that these scheming places use. I googled the number of where the messages were originating and it said something about "Fonesocial" or some such I had never heard of before. The Verizon rep this time said that they could place a block on all premium messaging on my phone and they agreed to credit back six months of these charges because I had called about them before and was offered no assistance or explanation by the customer agent i spoke with several months back when the charges first appeared. (Normally I get good customer service support from Verizon but there are times I get people who are not worth wasting my breath on) Another thing Verizon doesn't state up front is that your phone isn't automatically set to default of blocking third party messaging. You have to take the initiative to do it rather than it being set up that way to begin with which I think is a huge inconvenience and unfair to the customer because you shouldn’t have to go through a mess and receive extra charges before realizing “premium messaging” in Verizon language means “we are going to let 3rd parties text you absolute junk and charge you crazy fees then pay them while we charge your bill oh and by the way we don’t really bother to ask you if you are aware of how you got signed up for this 3rd party’s service or if you even know what you are getting”
Now....to my current issue that I wonder if anyone else has...In October I upgraded to the Apple Iphone 4. I was reviewing my recent bill and noted that I incurred $2.50 of text message charges when I have an unlimited text plan. The bill charge details gave off the appearance that these were international text messages. My thought was that when I switched to the iphone and changed data plans my block of premium messaging got removed and I was incurring text messages from this number. I called and spoke with a Verizon customer service rep today and she said that the messages were sent from my phone. I informed her I did not send the messages I do not know anyone internationally and I would not be texting internationally. I asked if I had the premium message block on and she said that yes the block was still on and she could block me from receiving text messages and calls but that she could not place a block on a text message I sent. I said again, ma’am I did not send these. She said she would try to get me some type of customer courtesy credit for the $2.50 and I said it is $2.50 that’s not a lot but my point I’m trying to make is that I did not text this number I do not know this number and you can’t tell me what was said to this number in text messages that are stated to be originating from my phone number. The first text message from my bill began on November 26th. I was flying that day…landed in Orlando Intl. airport. Then the 4th of December, two on the 13th of Dec, one on Dec 16th one on the 23rd 3 on 12/24 and one on 12/25. I asked Verizon rep if someone could have hacked my phone and she said if my number was cloned I would have incurred all sorts of phone charges on my Verizon bill so my number would not have been cloned. She said maybe someone got my phone and sent the messages I told her I keep my phone with me at all times and it’s locked. I expressed the concern of what the messages may have said given my current employment situation the thought of having messages fired off to a supposed international number referencing my number as origination point and my not knowing what the messages said causes me great concern. I could tell the Verizon rep was getting irritated with me and I was getting irritated though I kept saying I was not upset with her personally as I knew she was just doing her job but either there was a data validity issue with the Verizon billing service or someone was able to somehow send text messages referencing my number and that was what concerned me how my number could be co-opted like that and Verizon just bill me. She said that I would have to get court order subpoena for them to see what the messages said. She said that at first she thought I was just crazy and then apologized for telling me that but then she realized I must really be upset based on the tone in my voice and I wasn’t just trying to get out of $2.50 charge. I said I was very upset because there’s no explanation being provided as to how Verizon records show I sent texts to a number and I didn’t send them. These were a quarter a pop. Next month what if there are even more $$ involved. She said she had not had any other complaints like this before but did grant me the $2.50 credit after speaking to her supervisor. Still no explanation from Verizon and I had to say over and over again to the representative that I did not send these messages and there is no way anyone could have just picked up my phone and sent them. I understand that customer agents have to be skeptical of callers saying they didn't do something to incur a charge but I have been a Verizon customer for almost ten years now and I have better things to do than engage in an argument over $2.50 without good reason. I Googled the number 8012222269 and found several people complaining about receiving messages from this number but no one stating that they have been accused (via billing) of SENDING messages to this number. Has anyone else been saddled with charges of text messages to a number they did not send and HOW technically speaking is this allowed to happen? How is this NOT a data validity issue? I am well aware there are people who will take a phone and text but based on the dates and times referenced on my bill detailed charges it is just not possible. I was in a plane in the air when the first message was sent on 11/26 and I had my phone off. To add insult to injury I think the Verizon rep still things I'm just making a big deal out of this and I MUST have texted this number and just didn't realize it or someone obtained my phone and did it. In other words...no problem on their end I'm just a nut but they appreciate my patronage so they will extend a courtesy credit for $2.50. I have to say...as much as I like to laugh at the AT&T people in my office that have service bars when I've got this great Verizon coverage...I feel a bit kicked in the teeth. Otherwise I would have never signed on to this forum for discussion. And look, I want honest people who have been having issues with this please if you want to come on here and spam/flame me about how I am too stupid and need to read fine print blah blah just jump off a log I am not going to respond to you and you will not get a rise out of me. The issue here is text messages coming from MY number showing up on MY bill that I DID NOT and could not have sent. Thanks.

You said "The messages i received when i did not have signal are not showing up."
How do you know received them?
If the sender got a message that the Messagers were not delivered than they were never delivered and the only way for you to get them is for the sender to resent them

My phone was hacked, Verizon assured me that I would not be responsible for any of the charges. I paid my bill on due date and my phones were suspended 2 days later,mi had to drive 10 miles to a Verizon store for them to call to get them restored.

MY phones were hacked on March 12, I was assured I would not be held responsible for any of the charges. I paid my bill on due date and 2 days later my service was suspended. In had to drive 10 miles to a Verizon store for them to call and get them restored. They offered no explanation but said they had taken care of it, NOT, it is back on my bill and higher. I call and put on hold for 15 mins. I guess they will suspend them again this month. I am so tired of dealing with them with this matter. Feed up!

I do hope you're having a great trip, answermeasap. I can understand your concern with getting an unexpected bill. I have sent you a follow request here in the forum. Please access https://community.verizonwireless.com/actions to accept my request and follow me https://community.verizonwireless.com/people/jenniferh_vzw back so you can send me a private message https://community.verizonwireless.com/docs/DOC-1613 so we can take a look at what caused your current bill and make sure the correct suspend option is in place.
Thank you
JenniferH_VZW
Please follow us on Twitter @vzwsupport

How can Verizon bill me for a phone I return and have FedEx proof it was received

Bought a new phone in Verizon store, camera didn't work. Verizon sent new phone with prepaid shipping to return broken phone. I sent phone in via FedEx, FedEx has a signed receipt from Verizon that it was received at their warehouse on July 18th. Verizon is now trying to charge me for the phone. At first they said they had no record of receiving the phone, then when I supplied them with the FedEx tracking info they admitted to receiving the phone but said THEY couldn't find it. I have all of this on emails form Verizon. Then they said they had to do an investigation to locate the phone and now they say that the box is empty. They offered me a payment plan. I emailed, I called the customer service center and a woman by the name of Samantha promised me a call by Tues. I have not heard back from her. I called the customer service center back and was told they would get back to me. My local store rep told me that there's nothing they can do and the manager from that store has yet to return my call. I think I need a lawyer because this is truly extortion. I have a very good long standing business relationship with Verizon, never late with my payments and this is how I am treated. It's simply ridiculous. Fed Ex told me that the package is insured by them so Verizon will get reimbursement from them, interesting right? So it seems as though Verizon wants to be paid twice for a broken phone. I am not responsible for them losing my phone. I'm hitting Twitter next. Then the BBB. I have attached letter from Verizon to establish credibility.
(File attached has been deleted as per Verizon Wireless Terms of Service)
Message was edited by: Verizon Moderator

There are hundreds of posts on this particular subject. Had it happen to me except I had a little different proof that my phone was in the box. I sent it using my own label which forces FedEx to weigh the package once it is in their possession. Verizon first claimed my package was not returned, then after I provided proof they claimed the box was empty, then after I provided proof it was not they claimed it was the incorrect phone, after I proved them incorrect on that claim they said it was received too late. I was able to prove that one wrong as well but could not get Verizon to credit my account back until I files a complaint with the BBB and the FTC. Once they got the complaint they tried all of the other things first, then finally claimed the phone was entered manually and it had the incorrect date associated to it. It took 3 months to get them to credit the funds back to me and over 75 phone calls.

Ouch! A $1500 Bill? Return Credits for phones not issued

Seems Verizon didn't get two phones I shipped back to them, and they're going to charge me $650 for one and $450 for the other. Regrettably I used the Verizon return labels and sent them back USPS. Of course the tracking numbers aren't in USPS' system.
Per the first person I talked to, the $650 phone had been returned, but no credit was issued as it wasn't returned in the 14 day grace period. I explained that the replacement was due to the $650 phone not working and the 14 day period wasn't applicable charged. (I went from the Nexus to a Razr) I was told the $450 phone was never received by Verizon.
I asked for the credit for the $650 as Verizon actually received it and the switched was authorized be Verizon. I was told I had to speak to a supervisor to get the credit.
But when I went to the supervisor I was told that the $650 charge was for the Nexus phone not being returned and the first person had been wrong. I guess the records somehow changed. She indicated she would initiate another investigation to try and find the Nexus phone so I get to wait on that one.
So after 2 hours on the phone there was at least a little good news: The $450 phone, despite never having been returned according to Verizon, was now magically active on another Verizon Customer's account. So the supervisor launched an investigation into that situation, and I'm hoping to at least get that credit on the next bill.
So I'm asking the USPS to see if they can find a box laying around someplace in one of their post offices that should actually be delivered to Verizon. But I'll probably turn blue before they find it, but wait, if a phone can magically get on another person's account despite not having been received by Verizon, then there is still hope for this one!

Well I feel your pain and it appears that I am experiencing a similar situation:
My son's droid started acting up so we had him contact Cust Service and arrange for a replacement; he did everything right but Verizon sent him a Samsung instead of a Droid, so he contacted them and told them the error, they said no problem and told him they would rectify it, they did, they sent him a replacement droid with instructions to send the two phones back. He did this and saved the shipping receipts, did I say he was a smart kid?
When we received the bill with the add'l $460 for phones shipped on it, my husband contacted Verizon and told them of the situation and the cust serv rep said no problem, I'll contact the warehouse and have them verify receipt and then remove the fees. This was 6 weeks ago!!
When I went to pay the reg monthly bill 2 weeks ago, the large amount was still on there and so I mentioned it and my husband said not to worry, probably just a glitch... he's so trusting!
Today two things happened, my husband received an email saying our account was in serious delinquency (due to the $460) and he called to see about an upgrade to my current phone which is on the downhill turn. They told him our account was on hold due to the delinquency and so he started working with them and a Cust Serv rep named Andrea mentioned that she saw that they had made an error and when the warehouse had verified receipt of the two phones the original cust serv rep had neglected to note that and remove the fees.... she said she'd open a ticket and they'd take care of it in 2 days.... meanwhile I can't get a new phone, etc etc... we find this very unacceptable so I call back and ask to speak to a supervisor... and after first speaking to another cust serv agent who says he has spoken to a supervisor, I finally say nope, not okay, I want to speak to the supervisor.
This call takes me 45 minutes.... great cust service! and when I finally speak to a supervisor, he says there is nothing they can do except wait for the warehouse once again to confirm that they received the said phones 6 weeks ago; he sees the notes on the account, but he is powerless to do anything... Really? Really? OMG.... he apologizes which is useless, says he will note the account so that financial services doesn't term the account, and really his (Parrish BTW is his name) attitude is they can't do a thing but wait til Sunday til we hopefully hear back from the warehouse. I asked to speak to someone above him and he tells me that there is no one above him... he is the manager on duty and there is no one else higher than him... really, like maybe a VP of customer service, which there is but this person must live in an ivory tower and not be allowed any customer contact... that might actually open his eyes to Verizon's horrible customer service behaviors.
I used to have ATT and loved them but switched as my husband had Verizon and my company offers a discount to use Verizon... so I caved and almost every 2-3 months, I have to interact with powerless customer service people who spout empty statements of "no problem" or "I understand your concern" or "I am sorry but there is nothing we can do"; how about, "yes ma'am, I see the notes, and I am very sorry for the error we made and I will take care of it right now."
Does no one at Verizon own their mistakes and seek to rectify it for the customer who is paying their wages?
I know no one from Verizon cares or will read these blogs but they sure should; they should empower their employees and fire or counsel the ones who cause these kind of issues for their customers!
Sigh.... time to go grab a drink and wait two days for some one from Verizon to maybe call me back and hope my cell doesn't break completely between now and then.... Buttheads! LOL!

Bill for a phone I don't own

PLEASE HELP ME. I have been receiving a bill for a residential phone I don't have. No one I have talked to at verizon seems to know how to reverse this. In the mean time the bill has now showed up on my credit report.

First, your bill contains an address to write to for billing and other issues. Make sure that you actually send a letter to that address via certified mail (so you can prove receipt) disputing the charges. Verizon is required to investigate and answer the letter by Federal law. Federal law provides specific penalties for failure to do so.
Only by making the complaint in writing do you protect your rights under Federal law. In addition, Verizon must also report to any credit agencies that the bill is in dispute once they receive such a letter.
Second, you can file a complaint against Verizon with whoever regulates telephone service in your state. That may be the Public Service Commission, Public Utilities Commission, Corporation Commission, or similar agency.
While calls to Verizon may not get their attention, I can assure you that both of these methods will get someone's attention.
If all else fails, contact Verizon's Corporate Hq in New YOrk City by phone, and ask to speak someone in the Execution Resolution. Tiis is the group that is actually empowered to make things happen.

Signing Up for My Verizon Without a Phone Number

My parents recently established a VZW account separate from our phone plan and purchased a 4G MHS device for their internet at home. The MHS data plan is the only thing on their account so they don't have a phone number and therefore can't create a My Verizon account via VerizonWireless.com. Is there any way for them to create an account on their own? Or will they need to contact Customer Support or visit the local VZW store to get an account setup?

Hello and thank you for assisting Kollin.
At the time of purchase an e-mail should have been sent to the e-mail address on file with a temporary password. This e-mail includes an embedded link with the password. This link is only valid for 30 days from the day it was sent. If you have not received this e-mail or if it expired, send me a private message. I will then assist you with an alternate option on how to register for My Verizon.
I am also including a link that will provide you step by step directions on how to register for My Verizon.
http://bit.ly/GS0mOj
Thank you,
Lena A.
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Verizon bill for phone & internet

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