Verizon DSL wiped out bookmarks

I just installed Verizon DSL and it wiped out all my Safari bookmarks. I'm maddern' ****. I called Verizon - they said to call Apple and offered me a month of free service (which we may not keep anyway).
When I installed their dsl, it required adding their bookmarks ("fun favorites") to my browser. There was no option to deselect. It didn't add their favorites, and ended up deleting everything, including links on the bookmarks bar.
It left Firefox bookmarks alone. Luckily, I had backed up my bookmarks (by importing to Firefox) a few months ago, but I still lost a lot of bookmarks. I just exported the Firefox bookmarks and imported to Safari.
It also messed up the "address book" folder in the bookmarks, though my mail address book seems ok.
So, let Verizon buyers beware!!
Has anyone had a similar problem. Does anyone have a more elegant fix? (I had backed up my Safari library a while ago too.)
iMac G5 Mac OS X (10.4.7) 1.6 ghz

Similar Messages

Verizon DSL drops out intermittently: problems for 10 months

Subject: Verizon DSL drops out intermittently: problems for 10 months
Hi all,
Just wondering if any one can help. We had Verizon DSL on our home phone line for six years in Worcester MA. The first five years we had little to problems. The last 10 months we’ve have frequent (nearly every day drop out and period where the DSL line can’t connect for minutes to sometimes hours).
We’ve had seven different technicians visit us for a total of thirteen visits. They’ve replaced the line coming into our house multiple times and isolated our home phone lines from the DSL feed but this hasn’t helped. Verizon tech support can’t seem to get back to me with a detailed plan of what they are going to do next and few representatives return my phone calls.
We’ve also tried at least five router and modems and it hadn’t helped. They recently changed the DSL card(?) in the local office (~7000 ft away) and said they switched us to ADS2.
We’re still seeing internet drops and we’re at our wit’s end.
Any ideas?
Here’s our transceiver stats from our Verzion 7500 DSL modem combo:
Transceiver Revision     A2pB020b3.d20h
Vendor ID Code          4D54
Line Mode                   ADSL_2plus
Data Path                     FAST
Transceiver Information            Down Stream Path       Up Stream Path
DSL Speed (Kbits/Sec)            3358                            863
Margin (dB)                             9.2                               7.0
Line Attenuation (dB)               44.0                             19.4
Transmit Power (dBm)21.0                             12.4
Thanks,

Well, we're getting pretty fed up. Here's the letter that we are sending out for a Verizon Presidential Appeal...
To:
Verizon, St. Petersburg, FL
Verizon Technical Team, Worcester, MA
The Department of Telecommunications and Cable, Consumer Division, Boston, MA
Better Business Bureau
Dear Sirs,
We are writing to lodge a formal complaint about our Verizon DSL service, and the extremely
poor treatment we have received while trying to resolve this (still unresolved) problem. We have had
intermittent internet outages for the last 12 months. This followed five years of normal DSL service at
the same address. Our problems worsened this spring; our internet is out a few minutes to several
hours a day, most days a week. Our next door neighbors have the same problem with their Verizon
DSL service, though they do not use the internet very often so are less affected than we are. We rely
on consistent internet service for our jobs.
We have had 13 technician visits to our home from a total of seven different technicians. On
multiple occasions, we have also been stood up for scheduled technician visits, including days in
which we took off work to be home. Two of these times in which we were stood up were not visits that
Verizon initiated, where we were told we needed to be home. Additionally, we have received
several “auto-calls” informing us that our problem is fixed and our work tickets have been closed. This
is extremely upsetting to us, as our problem has never been fixed as we have explained many times.
Several technicians have spoke confidently (and condescendingly) that their work would fix our
problem; these are generally the technicians we never saw again.
It is clear from our several calls each month to Verizon that persons and departments within
the company do not communicate with one another. Time and time again, we have been shuffled from
person to person, and now believe that no one wants to expend the effort to deal with our problems.
For example, multiple employees have failed to call us back when they said they would. We have
asked several times for a team of creative thinkers (with the authority to act) to brainstorm some sort
of solution and let us know what Verizon was doing to solve our problem. This has not happened. We
have made extensive notes about our service interruptions and our correspondence with Verizon over
the last several months; these are included in this packet. We also have multiple videos across several
months showing that DSL signal is not available.
We believe that a new line needs to be put in from the local hub to our house, a distance of
only a few blocks. (See notes on reverse of page.) At this point, we have no faith that Verizon is
willing to fix this problem and restore service to us. This is truly a shameful way to do business.
If Verizon is unwilling to restore our DSL service to acceptable levels, we would like Verizon to
Notes: This is what Verizon has told us they have done:
1. Isolated our phone line from DSL.
2. Replaced the line from our street to our home.
3. Switched the F2.
4. Put us on an A-DSL2 card at the local hub.
We have tried seven DSL modems and six routers without success. The problem is not within
our house; that is clear. We believe a new F1 line is needed. We were even told by a company
representative on the phone “well, DSL is on copper wire…” - basically from our view, an admission
that copper wire can go bad, and that this may be the cause of our problems. We have asked for a
new F1 line to be installed several times and been brushed off each time.

Loaded Verizon DSL & Lost Safari Bookmarks

I loaded Verizon DSL software and lost all my Safari Bookmarks. Are they hidden in a file somewhere and if so can they be restored. I called Verizon and the so OHH we will let our tech staff known about that.
eMac G4 1GHz 512ram Mac OS X (10.3.9)

I loaded Verizon DSL software and lost all my Safari Bookmarks. Are they hidden in a file somewhere and if so can they be restored. I called Verizon and the so OHH we will let our tech staff known about that.
eMac G4 1GHz 512ram Mac OS X (10.3.9)

Verizon DSL & Apple

I am having a very difficult time connecting my iMac and iBook (G4) to the internet at my house. I have Verizon DSL through out phone line and a Linksys router. The router recognizes that my computers are connected to the network but for some reason the computers are unable to get a correct IP address. I would greatly appreciate any guidance in this matter and I am more than willing to provide more details but not sure what would be helpful at this time.
Thanks!

The Interface that connects to the Router/Internet, needs to be drug to the top of Network>Show:>Network Port Configurations and checked ON.
Was the Router always in the line, or new? Did you power down the Modem & router, wait 2 minutes, power up Modem, wait 2 minutes, power up Router?
Try this on a Mac in Terminal after those have been reset...
sudo ipconfig set en0 BOOTP;sudo ipconfig set en0 DHCP
en0 if Ethernet, change accordingly to the enX at the top of the list in Network Port Configurations.
Are the Macs set to "Using DHCP" in Network>TCP/IP?
What IP are they getting? 169.254.x.x?
Is the Router set to hand out DHCP addies?
Can you access the Router's setup pages by using like 192.168.0.1 in Safari's url bar?

I don't know about anybody else, but the 5.0 version is very user unfriendly. All my bookmarks got wiped out. I want to go back to earlier version where I could have an icon that actually took me to my bookmarks and not the thing they came up with.

Pretty clear what happened: the so called upgrade wiped the bookmarks out and got rid of the VERY useful bookmarks bar. The window that now comes up is worthless and cumbersome. I need my bookmarks back. I looked in the profile for a possible second ff but there was only this one and I don't like it. I want the bookmarks bar back and my bookmarks back. What to do????

Firefox doesn't "lose" bookmarks during an update, and even if it did you should see the default bookmarks that come with Firefox. Plus, Firefox 4+ versions have ten bookmark backups stored in your Profile folder; Firefox 3.6 and earlier stored five backup files.
'''Were your bookmarks even being saved in Firefox, or maybe something like the Google Toolbar or a Yahoo Toolbar extension??''' <br />
Those two extensions haven't been updated for Firefox 5.0 ''(to the best of my knowledge, unless they were updated in the last couple of days)'', so those extensions would have been disabled during the update due to the lack of "compatibility".
To see if that is the case, open the Add-ons Manager tab - {Ctrl + Shft + A} - then open Extensions and see which extensions may have been disabled, they would appear at the bottom of that list and would be greyed-out.
Please check to see what extensions might be disabled.

. If I reset my computer thereby wipeing out firefox brower and then reinstall it later, will firtefox remember my bookmarks? I really do not want to loss my bookmarks. Thanksn

will firefox remember my bookmarks after i reset my computer to original factory settings, then reinstall firfox again?

Whatever you are doing I recommend you manually back up your bookmarks. It may then make sense to keep such bookmarks on removable media, or maybe somewhere else: another computer, or even as an attachment to an email.
* see [[Backing up and restoring bookmarks]]
Trying to answer your question <br>that possibly depends on what you have in mind when saying <br> ''"If I reset my computer thereby wipeing out firefox brower and then reinstall it later"''
If you restore the computer to the state it was in when bought, you will loose your bookmarks; and I imagine an awful lot of other things will also disappear; whilst all sorts of annoying freebies will probably come back.
If you ordinarily '''reinstall''' Firefox, but do NOT use the delete personal settings (or however it is worded) option, then Firefox will attempt to retain your bookmarks

Verizon wiped out my calendar after I called about sluggishness

I have been having problems with my sluggish Curve 8330, particularly with BlackBerry Messenger and appearing as if I am off-line to my contacts when I am not. And, I will often send messages and it takes a minute or two to be marked as delivered.
So, I called Verizon Wireless, who sent me a "service book" whatever that is. And, when I did a battery pull, my calendar was wiped out. Tech support blamed it on a memory problem, but I over 35,000,000 bytes free.
We tried a one-way sync from Outlook to Device to restore the calendar. Everything appeared to be working in the Device Manager. But, it didn't restore my calendar on the device. The only events that show on the device are events that I "invited" my husband to so he can add the events to his BlackBerry.
Verizon wants me to start all over and restore my BlackBerry, but I want to be sure I try everything before I wipe it out. Any suggestions would be helpful.

byebyeverizon123,
I want to make sure that you are up and running with phone calls on your cell phone. Let's get right to work. What zip code are you in? As Ann154 stated, are you up to date with the latest software for the iPhone 6? Are you still able to send/receive text messages? When you try to call out, are you getting any kind of error message or is it just dead air? Please keep us posted.
KevinR_VZW
Follow us on Twitter @VZWSupport

HT4528 i have a verizon iphone 3G; apple recently upgraded the operating system. PROBLEM: calendar has wiped out all entries and i am unable to add new entries. Help!

have verizon iphone 3g; recent upgrade of operating system. suddenly calendar has wiped out all entries and am unable to add new ones.

Please define "tried to add the Image"?
OS Installer Packages do not point to "images". They point to the complete set of source files including the directory structure from the media.
Is there a specific reason you are using OS Installer packages though? In general, there is no reason to use them anymore (unless you are actually still deploying XP).
Jason | http://blog.configmgrftw.com | @jasonsandys

Verizon DSL install hijacking Safari and Apple Mail

This is my first post.
warning: it's long, just trying to include details
I lost all my bookmarks/folders in Safari -- after a Verizon DSL install-induced browser hi-jacking. See http://www.red-sweater.com/blog/?p=78
for a story that captures my own experience nearly to the last detail. But, unfortunately, unlike the blog author my bookmarks.plist was not a back up of my extensive bookmark collection -- it was a big zero, like some other responders to that reported.
I am just your basic user, and couldn't follow the code discussion toward the bottom of the blog, it's over my head. But, although not knowledgable, I am desperate and persistent and rarely accept "can't be done" answers, even if I don't really know what I'm doing and keep getting that same answer.
I tried all the standard suggestions so far, searching .plists, searching my hd for anything safari, anything bookmark, anything .html. Read many of the discussions on lost bookmarks, tried everything I could understand how to do.
I stumbled upon in the ~/Library/Caches/Metadata/Safari over a thousand files with crazy number/character names that all have suffix ".webbookmark" I probably did have over 1000 bookmarks. When I double click one of those .webbookmark files in that folder, a webpage springs forth in Safari, one of my former bookmarks. Also, click in the finder on one of those ~.webbookmark file and 'get info' and it shows the .html file name and bookmark name for it.
I believe this is somehow my old bookmark collection, and not a history cache, for various reasons: upon clicking, I recognize the webpage that appears and I know bookmarked anywhere from a few months ago, as well as some oldies, but have not visited recently. Random spot checking seems like sites I recently visited but did not bookmark are not showing up.
Would not be fun to double click every one of the 1000+ .webbookmark files in the metadata/Safari to open the page it represents and then "add bookmark" in Safari, to restore my bookmarks. Is there some automatic way of doing that? Am I not understanding the metadata folders enough and have tricked myself into believing they are my real bookmarks and not history or useless stuff. It's totally possible my ignorant forays and fleeting glimpses (but not, out of the corner of my eye....) are fool's gold.
Can someone let me know whether this is worth pursuing, and if so, how, and if so how so in plain terms because of my limited knowledge and floundering around without understanding what I'm doing and what it means.
I know, I know, I should have backed up before I did the *&^@! install, I should back up before I do anything, and do it regularly anyway. Don't laugh too hard now, but get this, when I did back up before, I didn't know what I was doing and just backed up "documents" folder (see, told you I was ignorant; but, older and wiser now...) But I had no idea something like connecting DSL would screw up my browser (and my apple mail -- that's a different awful story too, still unresolved) and who knows what else.
No, I have not used another browser since early 2005, and wasn't as 'bookmark crazy' then as I've been the last few years (or my life wasn't as complicated then and I didn't need to bookmark a lot of important, and I mean important, as well as obscure sites, that I don't need on a daily basis, but do need, but don't want to search through thousands of google hits to find the right one, when I realize I need it again...). Yes, sure, i will salvage what I can from IE and Netscape although they're way incomplete and frozen in time of simpler days.
A thousand curses upon evil Verizon DSL provider who thinks browser/mail/etc. hi-jacking is fun and smart PR. After this disaster, do they really think I'm enthusiastically telling everyone to use them?
I will appreciate any help. (and it's understood if the real answer is "can't be done;" worth trying here though) Just point me to the right discussion if this has already been attended to.
Thanks!
G4 15" power pc Mac OS X (10.4.9)

Hi Starman and Rachel, many thanks for replying, although I was praying someone was going to hand me the magic bullet! Nonetheless, it was useful you confirmed my suspicion that the mysterious metadata cache I stumbled upon while floundering around in desperation, did have some bookmark information for me, but also, unfortunately, that there was no quick and easy way to transform it back into a bookmark list, or know whether it really has what I need. Rats. Seemed worth asking the experts though, and it was.
Starman -- yes, in 2005 I used IE and Netscape, so I was able to salvage bookmarks from there, but unfortunately since 2005 my life became extremely complicated and the most important bookmarks are from that lost window of time. (Why didn't Verizon trash those browsers and bookmarks too, or instead of, Safari? Figures. They somehow just knew how to go straight for the jugular.)
Rachel, thanks for the suggestion about using BBEdit, etc., but I'm too amateur to know what those are or how to use them, but if I did, it didn't sound like it would necessarily be easy or a guaranteed success.
The IT helpdesk at the university I work for mulled it over and they too told me basically what you two did -- no obvious solution; some custom scripting might be able to do something, but that was beyond the scope of their help services.
So... looks like I am just going to have to open that metadata cache folder and start clicking and bookmarking if I want to find out if it is even worth doing and restores the most important bookmarks from the past 2 years. Maybe do 20 a day or something when I'm brain dead anyway after work. If not, there's always plan B -- spending a lot of time googling to find lots of little obscure needles in thousands of haystacks.
Such is life.
I haven't had the strength yet to deal with what happened to my AppleMail and have resorted to using webmail. Time to search the Mail discussion groups. I've had a lot of Mail problems since I started using it 2 yrs ago and the thought of disentangling another Mail problem makes the hair on the back of my neck stand up. It's even more infuriating when the problem isn't even related to something kooky in Mail, or something crazy I brought on myself, it is sheerly the result of Verizon's malicious activities.
Thanks again for your help, it is wonderful when people freely and altruistically donate their time to share their knowledge, and their brainpower, to help each other.
G4 15" power pc Mac OS X (10.4.9)

Silly question, maybe. I want to change from Verizon DSL to cable, but cable company doesn't supply router. can I use my Airport Extreme as wireless router?

We currently have the following wireless home-network configuration, powered by Verizon DSL.
2 macbook pro’s
1 emachine
HP PhotoSmart 6122 all-in-one printer
Apple TV
Apple Airport Extreme Base Port A 1408
Westell 7500 router
Thinking I’d get wider wireless coverage throughout my 2 bedroom home, I purchased the Airport Extreme. It is connected to the router via its sole usb port. The result was only a tiny increase in speed, and no increase in coverage, so I don’t know why I have it.
We now want to change from DSL to cable, thus ditching Verizon. Our new cable provider supplies the cable box, but no router for wireless networking.
Here are my questions.
Can I use the Airport Extreme (AE) as a wireless router?
If so, how should I hook it up? Should the usb cable go from the AE to the cable box, and all the other devices connect wirelessly?
If not, how should I be using the AE to some advantage? What can I get out of the investment?
Thank you very much for your help! Beatriz

What I wrote has nothing to do with what the cable company charges for their installation. And, usually they will help with the router setup even if you supply your own router. I don't know what they will charge for the modem.
Note that you need to get just a modem. You don't want a modem/router combination. That will make using an AEBS effectively nearly impossible. You will need to ask specifically for just a standalone modem, and that you will supply your own router.

Got charged full retail for a new phone instead of Edge Up, wiped out bank account, had to refuse shipment, no compensation for the time spent talking to 14 representatives over the phone in the last week, and still no refund??

On 9/29 I ordered an iPhone 6 Plus 128GB as an edge up from my 5S, swiped my card at the store to pay the Edge Up fee, and was told 10/31 was the expected ship date.
Didn't see the order on my My Verizon account, spoke with 3 representatives on the phone to actually get the order number so I could track it.
On 10/24 the ship date disappeared and I called to find out there was an issue with the payment. I gave them my debit card number over the phone for the Edge Up amount, and they charged me full retail -- OVER $1,000.
They promised it wouldn't post to my account and it wouldn't ship after cancelling the order. Next day it shipped. I called FedEx and refused the package over the phone.
I called when the payment posted the next day, totally wiping out my bank account and charging me overdraft fees.
They said they'd push for a refund immediately -- on Sunday, 10/24. It's now 10/30, I see no refund, I have no phone, and I have over $100 in bank fees from their mistake.
I spoke with a supervisor on the phone and they said they could refund the bank fees, but would do nothing for the fact that they screwed up my order, and told me it would be another 2-3 weeks before they actually ship a phone to me if I ordered today.
Sorry, but that's NOT good customer service. I can buy out my Edge agreement, sell the phone on eBay, and go to another carrier pretty easily. I don't want to leave Verizon's service, but I don't really see how they value me as a customer?
Does anyone else have some idea of what I could do about this whole thing??
TL;DR -- Verizon charged full retail for a phone instead of Edge Up fee, still no refund, no compensation for the inconvenience and stress they caused, and another 2-3 week wait on a phone I ordered a month ago.

That situation went from inconvenient to complicated quickly. Wait for any pending orders to drop off, wait for things to clear up, wait till your upgrade comes up and then upgrade when your contract is fulfilled. I would have suggested a replacement phone, I know, with only a month left why couldn't you just upgrade early, but these situations where people try to upgrade early always end horribly and once a phone order starts, it almost cannot finish until something winds up shipped received and returned. Sorry this happened the way it did. Definitely not efficient.

Verizon DSL with Third-Party Modem

I recently purchased a Netgear ADSL2+ modem and a Netgear AC1600 router to replace the Verizon Actiontech combo router-modem that came with my Verizon DSL service. I am posting this problem and solution for anyone else who is or may experience the same problem.
The Issue: the new Netgear modem would not connect to the internet. After several attempts using the setup wizard, trying different manual configurations, copying the Actiontech modem information, etc. the new modem simply would not detect or connect to the internet. The Netgear setup was getting stuck on indentifying a static IP address although the Verizon system uses a dynamic IP.
The Short Story: the solution I found was to disconnect all devices from the DSL for several hours (overnight or possibly shorter). I believe this allowed the Verizon system enough time to reset/erase the previous device MAC address, thus allowing the new device to establish it's own MAC address as well as establish a new dynamic IP address within the Verizon system.
The Long Story: this is an issue I was able to find on other forum posts throughout the internet. However, neither the Netgear tech support nor the Verizon tech support were able to identify the issue or solve it. The Netgear support was definitely the more helpful but ultimately they couldn't help me because the issue was within the Verizon system. The Verizon tech support was only able to go through their prescriptive check list before kicking the issue to the Advanced Tech Support. I was disappointed to find that this is just a ploy for getting customers to purchase a monthly subscription to tech support. What makes the situation more frustrating was that I was that the Verizon support technician kept telling me that they know the issue and could manually reset the MAC address on their end but first I would have to subscribe to the Advanced Support. The Advanced Support person turned out to be nothing more than a salesman with limited technical knowledge. The Advanced Tech Support salesman then refused to reconnect me to the standard tech support or connect me to a manager. In the end, I gave up and went to bed frustrated only to find that the device worked instantly the following morning. Hopefully somone with more tech savy can explain why...

I recently purchased a Netgear ADSL2+ modem and a Netgear AC1600 router to replace the Verizon Actiontech combo router-modem that came with my Verizon DSL service. I am posting this problem and solution for anyone else who is or may experience the same problem.
The Issue: the new Netgear modem would not connect to the internet. After several attempts using the setup wizard, trying different manual configurations, copying the Actiontech modem information, etc. the new modem simply would not detect or connect to the internet. The Netgear setup was getting stuck on indentifying a static IP address although the Verizon system uses a dynamic IP.
The Short Story: the solution I found was to disconnect all devices from the DSL for several hours (overnight or possibly shorter). I believe this allowed the Verizon system enough time to reset/erase the previous device MAC address, thus allowing the new device to establish it's own MAC address as well as establish a new dynamic IP address within the Verizon system.
The Long Story: this is an issue I was able to find on other forum posts throughout the internet. However, neither the Netgear tech support nor the Verizon tech support were able to identify the issue or solve it. The Netgear support was definitely the more helpful but ultimately they couldn't help me because the issue was within the Verizon system. The Verizon tech support was only able to go through their prescriptive check list before kicking the issue to the Advanced Tech Support. I was disappointed to find that this is just a ploy for getting customers to purchase a monthly subscription to tech support. What makes the situation more frustrating was that I was that the Verizon support technician kept telling me that they know the issue and could manually reset the MAC address on their end but first I would have to subscribe to the Advanced Support. The Advanced Support person turned out to be nothing more than a salesman with limited technical knowledge. The Advanced Tech Support salesman then refused to reconnect me to the standard tech support or connect me to a manager. In the end, I gave up and went to bed frustrated only to find that the device worked instantly the following morning. Hopefully somone with more tech savy can explain why...

Loading FF4 wiped out a large number of tabs, how do I restore?

I thought I was loading a security update. WHAT?! ALL MY TABS I WAS USING ARE WIPED OUT? Really? Or have you added a way to restore them?
Apparently the default setting on FF4 is to destroy the preserved tabs during the update.
My browser had a large number of tabs preserved. FF4 apparently wiped them out without asking. WTF people, why pull such unexpected stuff on your users. (Yes, I'm really pissed. It will take me hours to track down a couple of those pages again.) It wouldn't have been so bad if I knew I was getting FF4. Then I could bookmark the open pages. Again, I thought it was a security update.
The fix: have FF4 detect preserved tabs once (during the update,) then display a warning message to allow users to bring the tabs into the new updated browser.

Thanks. I assumed I needed to set in and out points. I have not done an image sequence in FCP. If I have a 10 second image and a 2 second transition, but then change the duration of the transition to say 4 seconds then FCP will let me alter the transition duration?
With regards to movie clips, what happens with setting global in and out points? How would I do that?
Thanks in advance

Linksys and Verizon DSL

I have Verizon DSL and have been using a Netgear wireless router for years, but was going to install a Linksys WRT54G. It doesn't seem to get the DHCP address. I have another linksys router I was going to test with but that also doesn't work. My netgear products work fine straight out of the box...what's the deal with linksys!

The resolution is to NOT use PPPoe at all. Verizon doesn't use it (at least in Oregon they don't).
Set the local IP of your router to 192.168.2.1 so it doesn't conflict and cause a NAT loop with the modem. The modem's IP is of course, 192.168.1.1.The Modem will work in routed bridge mode. The power, lan,dsl and internet lights will all be ON.
Protocol: Bridge
Mode: Routed Bridge
Router, set to DHCP/Automatic, don't worry about cloning the mac or any of that. The only thing you need to change on the router is it's local IP, to 192.168.2.1
Reboot your PC, powercycle the modem and the router, and viola.
Here are some links to Westell's site.
http://www.westell.com/technical-support/technical-support-2.html
http://www.westell.com/images/pdf/bc90_6000_6100_6110_ug.pdf
Message Edited by DAM3D on 09-08-2008 07:52 PM

Verizon DSL - High "Speed (down/up)" Low connection rate

Hello -
I am doing this for myin-laws, who live in a semi-rural area. They have Verizon DSL, and have been having very slow connection speeds for the past few months (they have the 1.5-3 Mbps, and are getting between 200-700 kpbs. Sometimes, for a few seconds, it can get as high as 1.1 Mbps, but it never gets to 1.5.
I have tried lots of things. We got a new modem, reset the D-Link router to factory settings, plugged the modem directly into the desktop, rebooted everything, then rebooted again, called Verizon and talked with their overseas people, who said they would have someone look at it.
Everything, no dice. So I'm not sure what to do.
Here's one thing I noticed, however. When I go into the Modem sign in screen, and look at it (It's the Red sign in, not the Blue, on a Westell 6000 DSL modem), they get a very high "Speed (down/up)" level. Something like 1740 down, and 500-something up.
But the actual downloads are nothing like that.
Is that significant to anything?
My other situation is that I am not at their computer now (I am back in the city). When I left their place, I did not know about these boards, and I can't remember any of the other information that is from the modem sign-in. That one piece, however, seemed strange to me (a high "Speed (down/up)" level, but slow reality.
As you think about it, could that lead to any clues or solutions I should look for the next time I go up there?
Thanks for reading this.

The closest proper sync rate that the modem would show for speed would be 1792/448Kbps, which would be the 1.5Mbps provisioning of the 1.5-3Mbps package. Verizon usually configures the speed lower if the line is not capable of holding a full 3Mbps or even an "optimized" flavor of it (which is ~2600kbps down, 640kbps up). Anyways, the next time you get the chance, I'm going to need the following information from their line:
1: What do their modem Transceiver Statistics look like? If running a Westell modem, visit http://192.168.1.1/ , choose System Monitoring, Advanced Monitors and then click Transceiver Statistics. Post up what you see there. For ActionTec modems, check the Status pages of the ActionTec for DSL Stats. The address to ActionTecs are the same.
2: Find out if the slow speeds are taking place all the time, or only during the evening hours
3: Go to http://visualroute.visualware.com on their PC and choose the closest server to them. Let the Java applet load, and when it does it will show you a "Trace" box with your relative's IP address filled in. Press Trace and let it complete. When it completes, move the mouse over the second-last Circle (second from the right) and take down the name of it. If you see "ERX" in the name, please tell me.
If you are prompted for a Username/Password while doing Step 1, try the following:
admin/password
admin/password1
admin/admin
admin/admin1
========
The first to bring me 1Gbps Fiber for $30/m wins!

Verizon DSL wiped out bookmarks

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