Verizon has lost touch with CUSTOMER SERVICE

I have been with Verizon for almost 18 years. They don't give a ****. I have been trying to upgrade my phone since it broke and have gotten nothing but the run around. My first experience was asking why I had to pay an upgrade fee ( $30) for a $99 phone and the chat rep explained that they wanted to keep the cost of the phone down...that makes total sense???? OK reconciled to the COST OF THE PHONE BEING $30 MORE...I will pay. Nope, had trouble with my address because my mailing zip is different from my home zip...has been for the last 18 years. OK called- problem fixed no worries. Your phone will be delivered in 2-3 days. "Why not overnight?" "You have to pay extra." "It says it is free." "That's online" "I tried to order online, you just confirmed YOUR SYSTEM's PROBLEM. I should be eligible for online." "I will have to start a trouble ticket. It could take 24 to 72 hours to resolve." "Start it."

Postpaid carriers charge an upgrade fee, and although I disagree with it due to the fact I'm agreeing to keep your service for another 24-months, it's still charged. They're saying it's offsetting the cost of activating the new device. I can assure you, it doesn't cost the company a dime to do an ESN change.
That said, representatives are at a loss sometimes, and don't have the access to make the required changes. That takes some time.

Similar Messages

How to get in touch with customer service?

How to get in touch with customer service? Twice I had a chat and I would get an answer in a few days. Never heard a thing! I need an invoice for my book-keeping but I can't download it. It says: get in touch with the customer service. But I chatted for 2 times, tried to phone, They won't answer the phone. Where is the customer service!!!!!!!!!

Hi Regine43b,
Please refer to the following link for help with your monthly invoice: http://helpx.adobe.com/x-productkb/policy-pricing/print-creative-cloud-receipt.html
If in case you still face issues, please contact support @ https://helpx.adobe.com/contact
Regards,
Sheena.

Trying to get in touch with customer service in billing. How hard is it to get a phone number?

I am trying to find someone in customer service in billing. Been trying for three days to find a contact phone number. Not happy about how this process isn't very user friendly. If I could please have someone call me asap so that I can take care of a problem with actually speaking to a human being just like we used to do in the 80s before the invasion of electronic devices that impede human interaction I would very much appreciate it. Thank you.

jbrum,
There is the Support page with phone numbers:
http://helpx.adobe.com/adobe-connect/adobe-connect-phone-numbers.html
I would have alerted forum staff about your plight, but Monika has done it already.
Hopefully, someone will find someone able to take care of it.

Lost touch with Brother HL2030 printer

Mac has lost touch with Brother HL2030 printer.
Went to print, to be told - "No printer selected"
Could not add Printer - downloaded latest driver
Now when I get through Printer browser, Name, Location and Print using and choose BROTHER HL-2030 series CUPS v1.1 get this message
<< an error occurred while trying to add the selected printer
<< server-error-service-unavailable
!!?? standalone domestic imacG4 800, os 10.4.7

Read this:
http://docs.info.apple.com/article.html?artnum=107054

Anyone know how to contact anyone in Verizon headquarters? Since I'm not getting anywhere with Customer Service

I'd like to express how unsatisfied we have been with Verizon on an issue that has been ongoing now since March 14, 2014. It involves an upgrade on one of our lines. After all these months, phone call with customer service, Tech support, and visits to a Verizon stores, I would hope that there are ample notation on our acct but since I've had to explain the situation on a bi-weekly time frame, I would assume that no one has documented any contacts.
We've been with Verizon for few yrs now and I have always been very satisfied with Verizon who, up until now , always provided excellent customer service in their knowledge, concern, and customer satisfaction. But I have to say, every positive outlook I've had with your company has been wiped clean with the worst service we have received in the last few months.
We upgraded my daughter's phone on 03-14-14 with a Samsung Galaxy Mini from an Iphone 4s. Within 24 hrs, the phone failed. After 2 visits to a Verizon store the next day which took 6 hrs, we still had to return the next day to speak to a manager. The 2 stores advised us to make a CLAIM on the defective phone thru our insurance plan with Verizon. A CLAIM on a 24 hr old phone!! A 3rd visit with a manager finally convinced him to replace the phone with another new phone at the store. Within 2 weeks - issues began to occur with the replacement phone. Several visits more, several calls more with Customer Service, several calls more with tech support which adds up to soooo many of our time taken up to simple have temporary "fixes" is outrageous. If I billed Verizon for my time, perhaps the situation would have been resolved more quickly. Each visit lasts approx 2 hrs, each phone call approx 1-1 1/2 hrs. We are talking at least 2x a month for the course of 5 1/2 months. Plus the time it takes to get the phone back to where she needs it - contacts, apps, internet.
Not once were we offered a new phone or replace the phone. Not until today. Replace the phone with the same phone that my daughter has grown to hate. So basically a 3rd phone - same phone. She is not interested in this phone any longer. She dealt with this phone model for far too long.
Today we were offered to replace the phone with same phone, or pay for a refurbished Iphone 4. So basically she would be going back to her original Iphone 4s before the upgraded WITH a cost. So her upgrade was wasted, we'd paid over $200 for a defective phone, and would need to pay for an even older model Iphone 4 and have to pay for it. Why wasn't she offered a different phone within those 30 days after the upgrade and 6 visits?
Every rep at the stores, every rep in tech support would provide a different reason for the issue. Finally, tech support advised not to download apps. WHAT GOOD IS A SMARTPHONE IF YOU CAN'T HAVE APPS??? We are talking about a 20 yrs college student who attends school in another state. Do you know the trouble she has to go thru to visit a store? To find 2 hrs between being a full time student with 2 jobs to sit on the phone with a tech support or go to a Verizon store? Once-ok Twice-maybe BUT for 5 months?
She's not eligible for an upgrade. She will be stuck with a phone that she had grown to hate. And I with customer service which I've grown to hate.
Finally, The Edge. Trying to find a way to make my daughter happy, I spoke with 4 representative today about the Edge. Each rep gave me 4 different information. 1st rep advised Edge phone could not be used on another line so I could not use a line eligible for the Edge and give that phone to my daughter since she isn't eligible for the Edge. 2nd rep advised that although new phone thru edge must be used by same number that it was eligible for, we could use the current phone o that line for my daughter. My son currently has an Iphone 5 and is eligible for the Edge early upgrade. He would not have to return his Iphone 5 so my daughter could use it. However, all the lines would have to go to the More Everything Plan and share the Data between all our phone lines. 3rd rep advised the cost would almost double from our current $358 to go to the More Everything Plan so suggested to have 2 accounts vs just 1. 4th rep advised not every line needs to go the More Everything Plan, we could not keep the current phone, and my daughter could get a replacement phone but same phone or made exception to offer the Edge early upgrade to my daughter but only after we go thru the replacement program because the phone we send to Verizon has to be in good working order/no defects.
After 5 1/2 months, it is now Verizon that is indicating that we have a defective phone and can't accept it thru the Edge program or we would get billed approx $299 for a defective phone. After 5 1/2 months of me calling in about a defective phone that not one rep replaced because they "fixed" the problem ( by the way, a temporary fix is not fixing, if it was fixed I would have made those calls today or writing this email), I am now being told her phone is defective. She advised to get a replacement phone first, return the old phone, activate the new phone, then call in to get the Edge early upgrade. So my daughter would have to do all this, plus add contacts back, apps and whatever else she needs to use her phone just to turn around a couple weeks later and do it all over again with the new phone thru the Edge program. Once again, we are the ones having to be inconvenienced and go thru all these steps. Did I mention she is going to be studying abroad in Italy beginning Nov? So the idea of having to wait 2-3 weeks for a new phone and having only a week or 2 to test the phone to make sure it's working properly before she's out of the country doesn't sound appealing to me. Verizon has made us have a defective phone for 5 months advising it's in good working order after each and every "fix" but Verizon will not accept that phone if returned in the same condition as a phone in good working condition. Do you see the irony in that?
I have reached my limit and after 5 yrs of my brother in law trying to convince us to switch to AT&T where he works in their Corporate Office, I can honestly say I will not be sad to leave Verizon. Especially when one of your reps simply provided me with the contract end dates to provide to AT&T because they offered to buy out our contract. No effort in customer retention what so ever. That was a phone call on Thursday.
And yes, one of your tech reps tried to convince me of all the hassle it would be to switch and time AT&T would take to buy out our contracts but honestly it was the pot calling the kettle. I am not in the position to discuss hassle and time after 5 months of getting that with Verizon. Did I mention it's my brother in law so we would be getting special treatment and no out of pocket expenses to switch. It was my loyalty and satisfaction with Verizon that has kept me from switching all these years. Something Verizon clearly does not appreciate.
So can you guess where I am with confidence that your customer service department is knowledgable about the plans/offers? Where I am that I can trust what I'm being told?
I know this email is confusing and really hard to understand...perhaps now you will know how i've been feeling--lost and confused with all the mis-information, with a hit and miss phone, and out of time with all the 1 1/2 hr to 2 hrs EACH wasted on this issue.
On top of all this, I can't even find out how to file a complaint with anyone higher up than Customer Service.

Jneklason wrote:
~snip~
I know this email is confusing and really hard to understand...perhaps now you will know how i've been feeling--lost and confused with all the mis-information, with a hit and miss phone, and out of time with all the 1 1/2 hr to 2 hrs EACH wasted on this issue.
On top of all this, I can't even find out how to file a complaint with anyone higher up than Customer Service.
I hate to tell you this, but you didn't write an email. You wrote a discussion post on the Verizon Wireless Community forum which is a public peer to peer forum. Unfortunately since you didn't mark your post as a question, the VZW reps that roam this community won't ever see your post. Before you re-post it, don't. Duplicate posts get removed from the community.
I see there were several missteps both by the reps and yourself in your post. First you should have insisted on returning the phone within the 14 day return policy period. Second which Samsung Galaxy mini model did you purchase? The S3 mini or the S4 mini? Did you do any research prior to deciding on this device. The reps at that time deflected the easiest course of action, by trying to get you to replace the phone under insurance instead of returning the phone. The Early Edge payment option requires the current phone on the line using the early Edge must be returned to Verizon Wireless. Did you once considered going to a third party site like Swappa to purchase a gently used device for your daughter?

I have been a loyal customer for years and have a hot spot because internet options are very limited in our rural area. I have stayed with 10G since the beginning. Most months I don't use the 10G. Verizon has no problem with me paying for Data I don't

I have been a loyal customer for years and have a hot spot because internet options are very limited in our rural area. I have stayed with 10G since the beginning. Most months I don't use the 10G. Verizon has no problem with me paying for Data I don't use. This month my daughter comes home from College and she accidentally uses 24G.....14 over get blind sided with $140.00 in overages. I called Verizon today......stopped in to the store today......My neighbor told me they waved charges for her one time. Lots of charges.....But I'm am getting no help. Not even an offer of a payment plan to help me out. I went back just 6 months and I have over paid for 19G.....Seems like they would like to help out their loyal customers!!!! Does anybody have any suggestions on how to deal with them? We are not wealthy....or I would just pay this and walk away......

There is a big misconception in what customers believe a cell carrier is obligated to do.
You pay a set price to use up to that amount of xx data. It makes no difference if you use it to the paid limit or way under. Its like peace of mind when you don't have to worry about a data counter.
Your daughter used the data, your plan is quite clear of what overage charges are. Why should or would Verizon wireless just forgive the charges because you are a customer? Your daughter used the data, get the money from her. That is the responsible thing to do.
There is no "I have been a loyal customer so please remove the $120, or $250, or $2,000.00 since I did not mean to use it"
Your electric company, or gas company or any other company does not remove valid charges. Why should Verizon wireless?
Just pay the invoice and don't think you are being mistreated because Verizon is a business and not a charity.
Good Luck

I reached my 1000th hour logged on the phone with customer service

I've been using Verizon jetpacks for 9 months now. Seemed like a sweet deal. Prepaid. Convenient. Fast and reliable. WRONG! I logged my 1000th hour on the phone with customer service today after a 5 hour "troubleshooting" session, second one this week. I've been having to make this exact 5 hour phone call every week sometimes up to 4x per week. I've never spent less than 3 hours on the phone or gone more than 4 days without having to contact customer "service." Naturally, this is pretty ignorant sounding. But, I paid $100 for a significantly small amount of data. I prepaid to be exact. For a service to be rendered one must be able to receive the service paid for. That's simply not the case. I paid $100 for this data already and can't actually use it with any convenience. Unless of course, 5-20 per week on the phone with customer service is typical of any other company. Other than Virgin Mobile, No. It's in fact an extremely absurd amount time for ANY customer to spend on the phone with ANY customer service. No exception. I feel rather abused, used and ****** over by this so call "service". I lost 6 clients. They all sued me in small claims for $3000 each for failing to maintain my end due to my weekly dose of hours on the phone with customer service and NOT doing the job I was employed to do. Nope. Instead, I spent my time with Verizon Customer Service and COURT! Yay! So, I've lost my home, my car was repo'd, $18k loss, 6 customers... and not one time has Verizon spent one second and said to me "Verizon could be the problem"... NEVER has that been the case in all 1000 hours logged. Interesting? No. Just abusive. I resent having to call customer service at all any more. It's even causing my mental health to suffer after all this. You know what is found every time? I'm on a prepaid plan on a device customer service told me to purchase. But wait... thats the second device. Every week I'm told The OTHER device is the one that works with this plan... then a few days later, no that other device is the one that works with the plan, a few days later... The OTHER DEVICE IS THE ONE THAT WORKS.. FFS. See a pattern? I've been directed by Verizon to replace my device 3 times, at $100+ per device plus the $10 sim card, plus the 5 hours on the phone with them every few days. I'd say there's an issue with customer service. First, yes it IS possible there is an issue on YOUR end. I'm pretty sure that having to buy a new device every time I call isn't really the best answer. Second, for the extremely limited amount of data I can't afford to watch a video for fear of capping my data before the end of the 30 days because its 10gig of data. Yeah, 2 whole movies worth! Third, its possible to be wrong, yet Verizon has never, not one single time chose to check their end. ALWAYS and ONLY my end. I don't find that surprising or ironic, I find it the most ignorant and worst customer service in existence only second to Virgin Mobile. Virgin mobile did finally acknowledge the issue was in the broken tower nearby. It took them 6 months and yes... 100's of hours on the phone. Verizon hasn't made any effort to accept responsibility for this issue. I'm sure they are very sincere when they are consuming my 5 hours per phone call trouble shooting my device for the third time this week. It's actually to the point where they have violated their terms of service and failed to look into an issue on their end. The tower has been hit. Hmmm... Ironic. Its quite a distance from here, but is a main tower that has caused an outage across my state. Verizon couldnt tell me that? Is that admitting your wrong so hard to do that it's easier to spend 5 hours on the phone trouble shooting my device than 5 mins looking for outages? Yeah, it could have saved my house and job, but I'm the customer... clueless idiot at the mercy of a company who is never wrong nor makes an effort to correct an issue on their end before stealing my hours from me. At one point, I actually fell asleep in my 2nd hour on hold. Customer service? Nope, a waste. I could dig it if this issue was on my end, but I'm confident that spending up to 20 hours a week troubleshooting to no avail is a HUGE red flag that its not on my end after all. Only cost me a house, a job, car and $18k plus court costs and fees. Fair? Nope. But it would be nice if just ONCE there was an initiative to provide actual support to a customer. I KNOW if this is my experience it is impossible to be an isolated incident with me alone. If I'm tying up 5 hours on the phone, what is the next guy doing? waiting to trouble shoot his box for the next 5 hours over a downed tower. Pride is what that is. People too proud to be wrong at someone else's expense. Definitely an issue if I've paid $900 in 9 months and I spent more hours on the phone with customer service than I have online. Pretty ******. Verizon, you ARE WRONG. Owning it would save the embarrassment of having to ***** about it on this site. I didnt' deserve my losses and it was at my expense and it is STILL at my expense that I'm having to contact that 888-294-6804 number. I've got it memorized like it was my best friends number - that's how often and how many times i've used it. Shame how simple it would be if Verizon wasn't so ******* proud and spent a few moments looking for issues on their end before stealing 5 hours from me doing the obvious over and over and over again... Small claims can be used to sue up to $3k. Looks like that's my only alternative, perhaps if I do that maybe checking for issues on their end will occur instead of pretending its impossible. It feels like I went to mcd's and paid for a meal at the window that took 5 hours to get a bag of raw patties thrown at me from inside after sitting at the window for 5 hours and waiting. I'm wrong of course. I'm am the customer. How could I possibly be right? I've troubleshooted my device over 1000 times. Of course its on my end. Must be.... 1000 times isn't enough to find out there's a potential issue that isn't related to my specific device, no? Is it gonna take 1000 more hours on the phone before one of the representatives decide to look for an outage before the 5 hours of daily trouble shooting? Thats a huge red flag that just keeps getting ignored. I can't think of any other companies besides these two internet providers that finds that acceptable. Better Business Bureau didn't. I'll be filing that complaint with them next. High time Verizon stepped off such a prideful pedestal and seek a remedy before a class action suit sinks them in the future from all other raging bitches not being provided with reasonable service. It's not a rant, this has been a life shattering experience for me and a simple quick check for an issue on their end could have prevented it. BAD BAD BAD Customer service policies to keep a customer on the phone for that length of time to repetitiously check the exact same thing repeatedly every few days. Disgusted. How dare that term "service" even be used if they can't provide "service" via support or otherwise. I'm on the internet finally after 10 hours and the news reported the Verizon tower down. Not verizon... A police officer interviewed on a Detroit News station instead. God knows police have nothing better to do in Detroit than make news appearances for verizon.

Simple solution. Get a real internet service and not a cell phone internet connection service it was never meant to be used as the primary internet service
And how do you lose a home and job and be sued as you claim. What over 10 Gb of data? Give me a break
In my city small claims is $5000.00
And over that amount you can go to a superior court to have your issue settled.
http://www.bbb.org
Good Luck, Elector

Verizon sales associates and or customer service personnel practice deceitful behavior in order to eliminate unlimited plans in any way they can..

I called up customer service n order to shut off one of my lines as a disciplinary action towards one of my children. I'm sure its a fairly common event. As I was completing this task, the representative advised me that instead of paying the data plan at 30.00 dollars a month, I should shut off the data for the duration of this lines shut down. Well that was very nice indeed! here my company is trying to say me money. after all, I'm not using the line, why should I pay for data that I would not be using.. Okay! That's great!!! Thank you very much. You see, I had told them I was taking it down for 3 or 4 months so my child could raise their grades and prove their ability to graduate high school. At that point I would turn it back on. So great! The line is off and I'm not paying data! Only thing that is affected is the length of the contract. It would be extended the same amount of time as the phone line was of.. This is reasonable.
FAST FORWARD! My daughter graduates with HONORS!!! Yes I'm proud of her. So first things first. She did as she was told. She get her phone back! Now I go and turn on the line and find afterward that my once unlimited plan for that phone will now be charged at 2 gigs per month and Verizon has thrown out my unlimited data package on this phone line! I ask why. They state that since I choose to voluntarily shut off the data package, I forfeited my grandfathered unlimited package on this line. I also was told that since the line was shut off for more than 60 days that they would not restore my plan based on the fact that I voluntarily shut it off and canceled my data package for this line. Okay! That's great!!! Thank you very much.Sound familiar? The nice representative who was saving me money every month never told me I would loose my unlimited data package if I shut off my data after I suspended my line need less to say, ON THEIR ADVISE!!! So as far as I'm concerned, the representative was just following the call from above to do what ever they had to in order to get rid of unlimited data lines. After all, Verizon sold millions of data ready phone knowing full well that their infer-structure couldn't handle the mass influx of data being pull in by happy unlimited data customers!! So one on the most powerful communication companies on the planet has turned to lies and deceit and misleading tactics to get back any little bit of operating space in their systems, no matter what it costs their customers. After all why should Verizon have to pay for upgrades.How will they ever survive!! How you ask?!?!? Why it's simple. Put the cost back on their own customers. After all, If they want good service make them pay for it. If they don't pay enough ( myself 310.00 a month average for 3 lines!) then hell, charge them more!
I was lied to and misled by a Verizon representative. They cancelled my unlimited data package with out explaining that if i did cancel it at that time i would not get it back! this all after I questioned the fact that I was concerned about losing the package. I was assured EVERYTHING WAS OK AND IT WOULD NOT BE A PROBLEM.
I filed a complaint with customer service on 6/2/12 concerning this matter and was told that it would take up to 14 days for this to be reviewed and at that time I would be contacted by a manager involved it this type of problem. So today 6/12/12 , after waiting 11 days decided to call and see how this process was coming along. Come to find out, my dispute was denied on 6 /5/12 because I voluntarily shut off the data package and the line was off for more that 60 days. these two things were never told to me when I questioned their recommendations to save me money. Also when i filed the complaint on 6/2/12 i ask the rep if she was writing down my side of this story so they would know why i was not happy about all of this.. her answer, NO.What i had to say wasn't relevant to her peaceful afternoon now that i had called up and ruined any chance of a quiet spell I assume.
With all these considerations I formally request that Verizon restore the unlimited package to this line. THAT WOULD ONLY BE A FAIR SOLUTION SINCE I WAS RAILROADED OUT OF IT BY A DECEITFUL EMPLOYEE!
That said, I will be filing a complaint with the BBB and also posting this story wherever relevant around the world wide web.I'm an Honest person but don't cheat me out of what I have. when I'm right I know it. this is not right. please make it right.
I am saving a copy of this letter just in case there is an accident and this post is mistakenly deleted. That way I can restore it so as to warn other customers or even better, future customers to be aware that they to may run into problems with their account if they take the friendly advise of the representatives they are supposed trust with their accounts!!

$310 a month for 3 lines? Wow. How the heck?

Disk Utility has Lost Connection with the Disk Managment Tool

Hi,
For starters, this problem is not associated with the thread that Brian Z. has posted at the top of this forum. Having said that, here's my problem:
I had installed Security Update 2006-003, and Quicktime 7.1. Permissions were repaired before and after each installation, and all went well.
Some hours later, I was experimenting with Apple Remote Desktop. I had activated ARD in the System Preferences>Sharing pane, and it provided me an IP address associated with ARD. I then turned on Airport, and ARD provided me with an IP address associated with that connection. However when I turned off my modem connection, System Preferences>Sharing hung, and had to be Force Quit.
Console Log follows:
===== Mon May 15 2006 ===== 21:09:09 America/Anchorage =====
2006-05-15 21:09:17.488 System Preferences[2732] Can't open input server /Library/InputManagers/Menu Extra Enabler.bundle
2006-05-15 21:09:28.224 System Preferences[2732] ### Error:268435460 File:FileSharing.m Line:308
2006-05-15 21:09:38.230 System Preferences[2732] ### Error:268435460 File:FileSharing.m Line:343
2006-05-15 21:09:48.415 System Preferences[2732] ### Error:268435460 File:FileSharing.m Line:343
Thinking a plist had become corrupted, I trashed the following:
com.apple.systempreferences.plist
com.apple.RemoteDesktop.plist
com.apple.Remotemanagement.plist
com.apple.sharing.firewall.plist.
System Preferences started out very slowly, but then all the panes except Sharing would work ok.
I booted from the install disk and performed a Disk Repair. There were no problems reported.
When I tried to run a Repair Permissions, after about 20 seconds I got the, "Disk Utility has lost connection with the disk management tool and can not continue. Please quit and relaunch Disk Utility."
I quit D.U. and the Installer, and was able to successfully run a Repair Permissions from the D.U. in my Utilities folder. It had no problems to report.
Continuting to troubleshoot the System Preferences problem, I then trashed the com.apple.preferencepanes.cache. This solved my System Preferences>Sharing problem.
However, I am still unable to perform a Repair Permissions after booting from my install disk (I get the subject message). Repairing permissions from the Disk Utility in my Utilies folder works fine.
Any thoughts out there on a logical way to troubleshoot where my problem is? Is there a way to get a console log when I'm running DU from the install disk, or a comparable source??
Thanks,
Bob

I found this crash log that was generated about the time I had problems with System Preferences hanging.
Thoughts?
Bob
Entitled "writeconfig.crash.log"
Host Name: Bobs-Big-Mac.local
Date/Time: 2006-05-15 21:08:17 -0800
OS Version: 10.3.9 (Build 7W98)
Report Version: 2
Command: writeconfig
Path: /System/Library/PrivateFrameworks/Admin.framework/Resources/writeconfig
Version: ??? (???)
PID: 2707
Thread: 0
Exception: EXC_BREAKPOINT (0x0006)
Code[0]: 0x00000001
Code[1]: 0x90a8d2c0
Thread 0 Crashed:
0 com.apple.Foundation 0x90a8d2c0 _NSRaiseError + 0xf8
1 com.apple.Foundation 0x90a349d8 -[NSConnection sendInvocation:] + 0x6a4
2 com.apple.Foundation 0x90a2d8e0 -[NSObject(NSForwardInvocation) forward::] + 0x198
3 libobjc.A.dylib 0x90866810 objcmsgForward + 0xb0
4 writeconfig 0x0000baac 0x1000 + 0xaaac
5 writeconfig 0x0000ec84 0x1000 + 0xdc84
6 writeconfig 0x0000ad88 0x1000 + 0x9d88
7 writeconfig 0x0000abfc 0x1000 + 0x9bfc
PPC Thread State:
srr0: 0x90a8d2c0 srr1: 0x0202f030 vrsave: 0x00000000
cr: 0x24000442 xer: 0x00000000 lr: 0x90a8d298 ctr: 0x90a23528
r0: 0x00000000 r1: 0xbffff430 r2: 0xa0a204bc r3: 0xa0a34e20
r4: 0x9086eb88 r5: 0x20000000 r6: 0xbffff110 r7: 0x00000000
r8: 0x00000001 r9: 0x0030d370 r10: 0x00000239 r11: 0x28000442
r12: 0x90a23528 r13: 0x00000000 r14: 0x00000000 r15: 0x00000000
r16: 0x00000000 r17: 0x00000000 r18: 0x00000000 r19: 0x00000000
r20: 0x00000000 r21: 0x00000000 r22: 0x00000000 r23: 0x00000000
r24: 0x00310680 r25: 0xbffffcd8 r26: 0x00311c50 r27: 0xa0a2af6c
r28: 0xa0a30e7c r29: 0xa0a24ae0 r30: 0x003109a0 r31: 0x90a8d1d0
Binary Images Description:
0x1000 - 0x28fff writeconfig /System/Library/PrivateFrameworks/Admin.framework/Resources/writeconfig
0x80830000 - 0x8090efff libxml2.2.dylib /usr/lib/libxml2.2.dylib
0x8c2bc000 - 0x8c2c5fff libBSDPClient.A.dylib /usr/lib/libBSDPClient.A.dylib
0x8fe00000 - 0x8fe4ffff dyld /usr/lib/dyld
0x90000000 - 0x9014ffff libSystem.B.dylib /usr/lib/libSystem.B.dylib
0x901c0000 - 0x9026efff com.apple.CoreFoundation 6.3.9 (299.37) /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
0x902b0000 - 0x90529fff com.apple.CoreServices.CarbonCore 10.3.7 /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonC ore.framework/Versions/A/CarbonCore
0x905a0000 - 0x90610fff com.apple.framework.IOKit 1.3.6 (???) /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
0x90640000 - 0x906c8fff com.apple.CoreServices.OSServices 3.0.1 /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServi ces.framework/Versions/A/OSServices
0x90733000 - 0x90740fff com.apple.CommonPanels 1.2.1 (1.0) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels. framework/Versions/A/CommonPanels
0x90810000 - 0x90810fff com.apple.ApplicationServices 1.0 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Application Services
0x90860000 - 0x908cffff libobjc.A.dylib /usr/lib/libobjc.A.dylib
0x908f5000 - 0x90912fff com.apple.audio.SoundManager 3.9 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CarbonSound.f ramework/Versions/A/CarbonSound
0x90940000 - 0x909b3fff com.apple.DesktopServices 1.2.5 /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/Desk topServicesPriv
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0x90d50000 - 0x90d6bfff com.apple.SystemConfiguration 1.7.1 (???) /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfi guration
0x90d7c000 - 0x90d8cfff com.apple.speech.recognition.framework 3.3 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecogni tion.framework/Versions/A/SpeechRecognition
0x90dd0000 - 0x90df0fff com.apple.DirectoryService.Framework 1.7.2 /System/Library/Frameworks/DirectoryService.framework/Versions/A/DirectoryServi ce
0x90e10000 - 0x90e11fff com.apple.ServerControl 10.2.3 /System/Library/PrivateFrameworks/ServerControl.framework/Versions/A/ServerCont rol
0x90e13000 - 0x90e4bfff com.apple.LaunchServices 10.3.5 (98.4) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ LaunchServices.framework/Versions/A/LaunchServices
0x90e60000 - 0x90e66fff com.apple.ServerPrefs 10.2.3 /System/Library/PrivateFrameworks/ServerPrefs.framework/Versions/A/ServerPrefs
0x90e80000 - 0x90e9ffff com.apple.MediaKit 2.6 (232.3) /System/Library/PrivateFrameworks/MediaKit.framework/Versions/A/MediaKit
0x90ec0000 - 0x90ec0fff com.apple.Cocoa 6.3 (???) /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
0x9102d000 - 0x91047fff com.apple.openscripting 1.2.1 (???) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting .framework/Versions/A/OpenScripting
0x910c0000 - 0x910c1fff com.apple.AFPDefines 2.0.1 /System/Library/PrivateFrameworks/AFPDefines.framework/Versions/A/AFPDefines
0x910e0000 - 0x91134fff com.apple.bom 1.2.7 (64.1) /System/Library/PrivateFrameworks/Bom.framework/Versions/A/Bom
0x91141000 - 0x91141fff com.apple.CoreServices 10.3 (???) /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
0x91230000 - 0x9123afff com.apple.framework.machinesettings 1.3.3 /System/Library/PrivateFrameworks/MachineSettings.framework/Versions/A/MachineS ettings
0x91242000 - 0x9124cfff com.apple.framework.AppleTalk 1.2.0 (???) /System/Library/Frameworks/AppleTalk.framework/Versions/A/AppleTalk
0x91251000 - 0x9125afff com.apple.DiskArbitration 2.0.5 /System/Library/PrivateFrameworks/DiskArbitration.framework/Versions/A/DiskArbi tration
0x912e0000 - 0x912f7fff com.apple.LangAnalysis 1.5.4 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ LangAnalysis.framework/Versions/A/LangAnalysis
0x91303000 - 0x91370fff libvDSP.dylib /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvDSP.dylib
0x913a0000 - 0x9145ffff ColorSync /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ColorSync.framework/Versions/A/ColorSync
0x915e0000 - 0x91699fff com.apple.QD 3.4.71 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ QD.framework/Versions/A/QD
0x916f0000 - 0x91728fff com.apple.AE 1.4 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ AE.framework/Versions/A/AE
0x91760000 - 0x917f3fff com.apple.print.framework.PrintCore 3.3 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ PrintCore.framework/Versions/A/PrintCore
0x9194f000 - 0x9194ffff com.apple.audio.units.AudioUnit 1.3.3 /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
0x91970000 - 0x919befff com.apple.print.framework.Print 3.3 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framewo rk/Versions/A/Print
0x91a40000 - 0x91ab3fff com.apple.NavigationServices 3.3.3 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/NavigationSer vices.framework/Versions/A/NavigationServices
0x91afb000 - 0x91b0bfff com.apple.ImageCapture 2.1.5 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture. framework/Versions/A/ImageCapture
0x91b30000 - 0x91b44fff libCGATS.A.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCGATS.A.dylib
0x91b60000 - 0x91b6bfff libCSync.A.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCSync.A.dylib
0x91ba3000 - 0x91bbdfff libresolv.9.dylib /usr/lib/libresolv.9.dylib
0x91bd0000 - 0x91bdffff libPSRIP.A.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libPSRIP.A.dylib
0x91c00000 - 0x91c13fff libRIP.A.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libRIP.A.dylib
0x92037000 - 0x92052fff libcurl.2.dylib /usr/lib/libcurl.2.dylib
0x92070000 - 0x92096fff com.apple.FindByContent 1.4 (1.2) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ FindByContent.framework/Versions/A/FindByContent
0x92170000 - 0x92357fff com.apple.security 2.4 (179) /System/Library/Frameworks/Security.framework/Versions/A/Security
0x927f0000 - 0x92827fff com.apple.CFNetwork 1.2.2 (7) /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CFNetwo rk.framework/Versions/A/CFNetwork
0x9283f000 - 0x92857fff com.apple.WebServices 1.1.1 (1.1.0) /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/WebServ icesCore.framework/Versions/A/WebServicesCore
0x92880000 - 0x92c05fff com.apple.HIToolbox 1.3.7 (???) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.fra mework/Versions/A/HIToolbox
0x92de0000 - 0x92e30fff com.apple.HIServices 1.4.1 (0.0.1d1) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ HIServices.framework/Versions/A/HIServices
0x92e70000 - 0x9336ffff com.apple.AppKit 6.3.10 (743.42) /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
0x93680000 - 0x93958fff com.apple.CoreGraphics 1.203.30 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/CoreGraphics
0x939d0000 - 0x939d4fff libmathCommon.A.dylib /usr/lib/system/libmathCommon.A.dylib
0x93a50000 - 0x93a64fff libcups.2.dylib /usr/lib/libcups.2.dylib
0x93a6a000 - 0x93a84fff libPDFRIP.A.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libPDFRIP.A.dylib
0x93bec000 - 0x93ca4fff com.apple.audio.toolbox.AudioToolbox 1.3.4 /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
0x94270000 - 0x94333fff com.apple.DiskImagesFramework 10.3.8 (77) /System/Library/PrivateFrameworks/DiskImages.framework/Versions/A/DiskImages
0x94580000 - 0x9458bfff com.apple.securityhi 1.2 (90) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.fr amework/Versions/A/SecurityHI
0x94593000 - 0x9459ffff com.apple.help 1.0.1 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framewor k/Versions/A/Help
0x945b0000 - 0x945b9fff libz.1.dylib /usr/lib/libz.1.dylib
0x94650000 - 0x946affff com.apple.SearchKit 1.0.2 /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchK it.framework/Versions/A/SearchKit
0x94720000 - 0x94721fff com.apple.securityfoundation 1.0 (6) /System/Library/Frameworks/SecurityFoundation.framework/Versions/A/SecurityFoun dation
0x94800000 - 0x9488cfff com.apple.ink.framework 101.1.4 (55.12) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework /Versions/A/Ink
0x94e0b000 - 0x94e1efff com.apple.speech.synthesis.framework 3.2 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ SpeechSynthesis.framework/Versions/A/SpeechSynthesis
0x95140000 - 0x951b5fff com.apple.DiscRecordingEngine 2.1.17 /System/Library/Frameworks/DiscRecording.framework/Versions/A/Frameworks/DiscRe cordingEngine.framework/Versions/A/DiscRecordingEngine
0x954c0000 - 0x95ac6fff libBLAS.dylib /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libBLAS.dylib
0x95b20000 - 0x95df0fff libLAPACK.dylib /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libLAPACK.dylib
0x95f00000 - 0x95f20fff libvMisc.dylib /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvMisc.dylib
0x96028000 - 0x960f0fff libcrypto.0.9.7.dylib /usr/lib/libcrypto.0.9.7.dylib
0x968d0000 - 0x969b2fff libicucore.A.dylib /usr/lib/libicucore.A.dylib
0x96a04000 - 0x96a6dfff com.apple.htmlrendering 1.1.2 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HTMLRendering .framework/Versions/A/HTMLRendering
0x96aa0000 - 0x96acefff libssl.0.9.7.dylib /usr/lib/libssl.0.9.7.dylib
0x96b50000 - 0x96bdffff ATS /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/ATS
0x96c00000 - 0x96c67fff com.apple.audio.CoreAudio 2.1.3 /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
0x96cb0000 - 0x96d9efff libiconv.2.dylib /usr/lib/libiconv.2.dylib
0x96de0000 - 0x96df0fff com.apple.vecLib 3.0.3 (vecLib 3.0.3) /System/Library/Frameworks/vecLib.framework/Versions/A/vecLib
0x96ee0000 - 0x96ee8fff libbsm.dylib /usr/lib/libbsm.dylib

What is up with customer service lately???

Apple is the product of choice in my household and has been for many years. I work on a MAC, have two Iphones, several Ipods, two original Ipads and recently brought an Ipad2 for my youngest child. I have not even had the product for a month when this occurs: My child was working on the Ipad2 and went to pass it to his brother who was on the coach next to him. It slipped out of their hands and fell less than 12 inches to the floor. Before I could get to the Ipad my youngest son picks it up and cuts his finger open on the glass. The Ipad2 was cracked in the bottom corner and the glass shattered into tiny pieces. I put the Ipad away.
I call up Apple and explain my situation. I get the most ridiculous response from a supervisor. She claims that she can not help because when the repairs department opens a box that is sent in and see a broken screen they will automatically look in the system for a credit card number. They want $269 to fix it. As if there is no way she can over ride this.
For a company that is supposed to be so great with customer service they seem to not care so much about customer safety. How do you promote a product and say that it is so great for people of all ages. Yet not take into account that your product is composed of a highly breakable substance like glass and may have accidental damage. You promote apps for young children to use with your products yet when they get injured using your product you are of no help. I would really like some resolution to this situation. I have never had any problems with your products and have always praised your customer service very highly. This time around I was extremely disappointed. Please help reinstate the faith I have had in Apple for a long time.

9of13 wrote:
..............The other is an everyday tool for living and entertainment. Apple tells us to let our children play games on it, stuff it in our backpack like a book, toss it on the couch like a magazine, fall asleep with it while watching videos, .........
You really have to read what you write before clicking on "Add Reply".
Apple does not tell you to let your children play games on it; there is no ad content featuring diaper clad toddlers stumbling around on your elegant wood flooring carrying your iPad. In fact, these forums are filled with horror stories of people who have done just that.
Apple has not recommended that you just stuff it into your backpacks or your briefcases and then casrelessly, casually toss those items around as you seem to think is the normal way to use them. In fact, these forums are filled with horror stories of people who have done just that.
Apple does not recommend that you toss it around like a magazine, which most sentient beings would recognize as being in many ways different from a sophisticated manufactured item. In fact, these forums are filled with horror stories of people who have done just that.
Apple does not recommend that you fall asleep with it while watching videos, or watch videos with it propped up on the edge of the tub, or anything of the sort. In fact, these forums are filled with horror stories of people who have done just that.
Bottom line is you made a judgement call in allowing unsupervised young children access to an expensive piece of hardware that they, through carelessness, inattention, lack of coordination, whatever the reason ..... broke.
No new life lessons there, I think.

Is there an online chat with customer service.

is there an online chat with customer service on the verizon site.

This does NOT work! It only gives you so-called information but does NOT connect you to a service rep/live operator/whatever you want to call it! I was "lucky" enough to somehow get connect with someone and then got disconnected just as it looked like we were getting somewhere. I've been trying for the last 15 minutes or so to get reconnected, with absolutely no luck. I can't call in for help since I need to be pressing buttons on my phone as I get info from the tech support person. Here is the transcript of our "conversation:"
>> chat transcript removed to comply with the Verizon Wireless Terms of Service <<
It was at this point that we got disconnected! This site is worthless, as is the advice I've gotten every time I've ever had to get help at the Verizon stores.
Message was edited by: Verizon Moderator

Adobe cloud has lost connection with the server

Adobe cloud has lost connection with the server, can't get adobe cloud to work so I can re-install photoshop to fix a corrupted DLL file.

*Adding new items/removing orphans*
Try iTunes Folder Watch or iTunes Library Updater. Folder Watch is much faster on the adding files front, can be set to run in the background and includes a useful exclusion feature, however it’s slow at removing orphans. iTLU is better for this although doing it manually after looking at a list of proposed removals generated by Folder Watch is probably faster still. iTLU can also be set to update iTunes when you've used 3rd party tools to change tag info.
You may need to amend the list of file types these programs look for. My list includes:
.mp3 .mp4 .m4a .m4b .m4p .m4v .mov .wav .aif .mid .ipa .ipg .ite .itlp .m4r .pdf
Note the last 6 types may not be recognised as already being in the library so should either be omitted from the search or you can add (at least for Folder Watch) individual exclusions for files you know are already in your library.
tt2

My iMac running mountain lio SO 10.4 has lost connection with my Kodak ESP5200 printer. Both are connected to my ISP router OK

My Imac conputer has lost connection with my printer.
The Computer is running Mountain Lion OSX10.4
The printer is a ESP5200
Both are commected to the router.
Any ideas ??

Follow the steps @ > Troubleshooting printer issues in OS X

Nokia Ovi Suite has lost connection with your devi...

5 months has passed and many hours on the phone to Nokia. The phone has been completely reset /reboot by Nokia time and time again and still the phone gets this message when trying to update software..."Nokia Ovi Suite has lost connection with your device"....We were optimistic that the software upgrade would solve the other problems we are having with all the Nokia phones at work. They are all E52's

Having the same issue currently with an E72 software version is 054.005.266.02 and Ovi Suite 3.1.1.80
Actually I had connection lost all the time with all previous versions of Ovi Suite too... it has never been reliable.
Using original Nokia USB cable, connected securely. Tried different PCs, different USB ports, same issue.
Just now I'm trying software update and it looses connection during the backup process all the time... very disappointing. Screenshot attached if anybody is interested.
Attachments:
nokia_conn_lost.jpg ‏40 KB

E5: Ovi Suite has lost connection with your device...

I am trying to update the software on my E5 using OVI suite but I keep getting an error during the install phase (after backup). The following error and instructions are displayed in the OVI suite window but makes no difference when I follow these instructions (just end up back with the same error).
"Nokia Ovi Suite has lost connection with your device. Follow these steps to help reconnect your device:
1. Remove USB cable from your device.
2. Restart the device (turn off and on again).
3. Re-insert the USB cable.
4. Click 'Ok' below to continue updating."
Current E5 software version is 042.007.
I am trying to update to E5 software v. 043.115
Any ideas?

Yep having the same issue. Just got a replacement handset due to the random restarting issue, soon after setting up the new handset I get a message on phone saying software update is available. Both OVI suite and Nokia software updater say version 43.115 is available (about 200mb in size), I currently have the same version as you 42.007. It claims to do a lot of improvements to the handset. The update downloads fine but when it comes to installing I keep getting the same issue. Phone simply will not restart automatically and the update restarts then fails at the same point over and over. Had the same problem with my previous handset.
I spoke with my network provider to see if it was an issue with the handset needing firmware specific to them but they said no it is an issue with the firmware itself and has been happening to everyone since its release!!! They said I should not download it until Nokia has resolved the issues with it. But how do I know when that will happen as I cannot find anything put out by Nokia stating there is an issue or anywhere on web forums saying there is actually a problem.

Verizon has lost touch with CUSTOMER SERVICE

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