Verizon in store management is pathetic (insults military member, can't fix mms messaging problem, encourages cancellation of verizon services!)

I have had issues for several months now with my Razr Maxx HD with an inability to send or receive pics in several different messaging apps, in normal and safe modes. In addition to no pics, almost every time I open the app, I get the same "unfortunately messaging has stopped working".  I tap "OK" and it takes me back to the home screen.  After reading the forum posts on Verizon wireless website, I download the Verizon Messaging app and see the exact same issues (no pics in or out and same 'unfortunately it's stopped' error).
About a month ago, I went to the Verizon wireless store in Norfolk, VA on Military Highway and the manager, "Bakari", stated that the problems with not being able to send or receive pics in my messaging app is not Verizon's issue to resolve and he said it's my responsibility to figure it out!  Today, Saturday 27 Sep 2014, I go yet again to the Verizon wireless store and unfortunately had to speak with the same store manager "Bakari".  Not surprised, he was of absolutely no help.  In fact this time he even suggested I cancel my existing contract with Verizon and said "you may be happier with another company".  After staying with Verizon for 8 yrs 9 months with a $200/month bill, I am disgusted with the quality of service from Verizon and especially embarrassed by the quality of management they put in charge of their stores.  The employee I was dealing with this evening when the "manager" was attending other issues said to me "don't pay attention to him, we're not sure how he's a manager here.  He makes everything worse."
While at the store tonight, I notice a sign that says that "Verizon PROUDLY offers military discounts".  I asked the manager about this and specifically when this discounted started.  I informed him that I have been active duty U.S. Navy for 15 years and every day of the almost nine years my family and I have been with Verizon.  I was shocked when he says "we don't advertise that here in a military town, we would lose too much money".  As disrespectful as that was, I bit my tongue and asked if this discount can be back dated with proof of service back to the beginning of this discount.  He answers with "can't do that Sir, it's not our fault that you didn't provide proof of your military service in the past."
The manager recommended I call the retention department to discuss cancellation and after 37 minutes on hold before trying again and another 24 minutes on hold before getting disconnected, I lost patience today dealing with Verizon.  I am disgusted with this company, their management and their completely unethical approach to the customer.  I have been unable to simply receive the services I'm paying for with texts and mms pictures, receive any assistance at all from in-store visits, have incompetent managers to deal with and finally, receive no attempt to make a long time customer happy with any replacement or upgrade on a phone that I've apparently been eligible for a military discount for quite some time!
At the end of the day, I will not stop until I can get the attention of someone in a corporate management level to express my displeasure with performance, management ethics and customer SERVICE.  Had this embarrassing excuse of a manager simply exercised his management authority to either resolve or replace my phone, I would have gladly stayed with Verizon for another nine years. 

Thank you Verizon for showing me that you don't deserve my business.  Went with another company who paid the outrageous termination fee for us and we transferred all of our lines and business to a company that is deserving of our hard earned money.
Hopefully the manager of the Norfolk store, Bakari, reads this and is made aware from Verizon management that he directly caused the loss of a customer that had been with Verizon for nearly nine years.  Got out from Verizon for no charge, got a working phone (BRAND NEW SAMSUNG GALAXY S5 FROM THE RAZR MAXX!) and reduced our monthly payment by 48%!  Hopefully anyone that reads this looks into the other companies that offer buy out incentives with free upgrades, no annual contracts and a monthly payment that reduced us personally from over $200 per month for my family to just over $100 and increased our data plan from 4GB to 6GB per month!
DO YOURSELF A FAVOR AND LEAVE VERIZON!  THE "INCREASED COVERAGE" IS NOT WHAT YOU ARE LED TO BELIEVE.  TAKE A LOOK ONLINE AT THE SITES THAT ALLOW USERS TO REPORT DEAD ZONES AND YOU WILL SEE THAT THERE ARE COMPANIES THAT HAVE JUST AS GOOD COVERAGE WITH FAR LESS COST AND MUCH MORE ADVANTAGES!  THE BIGGEST PREACHERS OF INCREASEDE "COVERAGE" ZONES ARE VERIZON AND VERIZON USERS!

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    Conclusion
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    Christopher

        Giogetz,
    Thank you for taking the time to share your experience. I am shocked by the many representatives that you had to speak to regarding your first request. This situation should have never gotten to be complicated and resulting in multiple calls from you. I apologize on behalf of those representatives for dropping the ball. I do agree that the representatives do need to be held accountable and I would like to submit feedback for those that you worked with. I have sent you a direct message. Please reply to the direct message so I can begin submitting feedback.
    AndreaS_VZW
    Follow us on Twitter @VZWSupport

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    This became A LOT longer than I intended it to be and I don't expect anyone to read it fully, so if you take anything away from this forum post (if it doesn't get deleted by Verizon), please take these thoughts away:
    Do NOT signed up for the Early Edge Program because it will do nothing but give you a ton of headaches, really screw up your Verizon account, and cost you a lot of money in the long run.
    Do NOT believe when anyone paid by Verizon tells you that you will receive any kind of credit on your account, it will NOT happen.
    Verizon Wireless will NOT fix any mistakes on your account made by the company itself; Verizon Wireless will come up with solutions on how YOU can fix the problems THEY created on your account, but none of these solutions will actually fix your account.
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    I am going to tell you like I have been passing the word about this scam verizion is running with this edge program,basically they been getting our money from both ends,anyway that is how my lawyer explained it to me.I am taking them to court and will see where it goes.
    All I'm saying is read the fine print a couple of times because what there putting in print isn't true.
    My wife was such a great customer they gave her a couple lg tablets,she told them we got enough at home and they said but there free she said ok I guess if there free.
    Two months later I was getting charged and they been in the closet,they don't care about the customerand there liars.
    ------------------------------------------------------read below--------------------------------------
    how do I get out of the edge program

  • Identity theft-Verizon corporate store employee opened an account in my name without my permission. It seems Verizon isn't willing to do anything to resolve it. Help!

    It’s a long story but I’ll try to keep it short and simple as much as possible.
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    For the next two weeks, I called the store ,cell phone and left messages every 2-3 days but no luck.
    Two week later I found the number for the Verizon Security Department. I called them to file a complaint. The rep took my information and said he’ll call back within 48 hours. No case number given.
    3 days later, I still hadn’t heard from anyone,not even from the security department. I called the security department again. I explained that I filed a complaint but the rep couldn’t find the case. I filed a complaint again and was told that someone will be contacting me in a week.
    It’s been over 2 weeks but I still haven’t heard from anyone. A few days ago(3/31/14) I received the bill from Verizon in the mail.
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    It is very frustrating having to spend so much time just to trying to talk to someone from Verizon but I’m not taken seriously. I had to spend so much time contacting credit bureaus,researching how to handle the situation like this and other things I have to do to handle the situation. This is such a nightmare and very overwhelming. Not to mention my credit score dropped by 100 points right after this incident which got me denied for an apartment application and had to pay more security deposit.
    Please help. If anyone can give me an advice on the best way to handle this or to get Verizon’s attention, I’d really appreciate it.

    I am sorry this happened to you. We found out today that the Galaxy phone my wife purchased for me and put 300.00 cash downpayment on was stolen by an employee. Of course calling does not do a thing. All they do is say sorry and hang up. I will find a way to get that money and then leave this company. It just stinks that they take the word of an employee (who by the way was not there two weeks later) and we spoke to the manager who said he would take care of it but did not.  We are out 300.00 and screwed I guess. WE WILL BE LEAVING THIS COMPANY.
    I know they don't care but it made me feel good to type in caps. I really do not care who is my carrier anymore, they cannot be as bad as this one,
    Bill Moore

  • How do I contact corporate about Verizon Wireless store scamming me?

    Hi all,
    On September 8th, I signed up for a MiFi 2-year contract that came along with a free Jetpack device. I specifically told the salesman to tell me about all of the charges in advance, so I wouldn't be surprised when the bill came. He told me it was $80 per month for the plan, plus $18 for tax on the device. Nothing else was mentioned.
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    2. They expect me to pay a restocking fee of $35 just for returning their "free" device.
    3. I was only entitled to a credit for the activation fee if I cancelled my service within 3 days of signing up.
    This was a red flag to me, having wasted my valuable time previously with other irresponsible credit card companies. So I went into the same Verizon Wireless store where I signed up and told them I wanted to return the device and cancel my plan on September 11th, which would entitle me, according to them, to be credited back for the activation fee; the estimated bill says this amount is $35.
    They said they would charge me the $35 restocking fee. I told them I thought that was unfair for the following reasons:
    1. The device was free;
    2. I never agreed to that when I signed up. They just printed it on the receipt after I signed up. The next thing you know, they'll tell me I owe them my next child. How can they just make stuff up after the fact?
    So I refused to pay and told them (the manager was there along with 2 other salespeople) I was returning the device. They refused to give me a return receipt, so I left the device there and walked out, filming the whole thing (just me and the device).
    In response, the manager said she was going to charge me for everything as if I never came into the store and returned the device.
    Now it's September 13th and I received a call from another salesperson at the same store (on Topanga Blvd. in Woodland Hills, CA) saying I left my equipment there and would I like to come in and pick it up or would I like it mailed to me. I explained the situation to him and he STILL INSISTED ON MAILING BACK THE DEVICE TO ME, unless I agreed to come into the store and let them process the return/cancellation the way they wanted, which would mean (according to this salesperson) that not only would they charge me the $35 restocking fee, BUT THEY WOULD ALSO CHARGE ME ANOTHER $35 AS IF I JUST RETURNED THE DEVICE TODAY.
    I asked for his supervisor and was told she's not there today. I then asked for the contact info for someone higher up in the chain of command, and was refused.
    This is such a scam! I feel sure that someone higher up would understand that they will lose me (and as many people as I can tell this to) as a potential customer over chump change, which is just silly.
    I really don't know if the problem is just this store or all of Verizon, but if I can't get this resolved in the next hour or so through this forum (hello, any Verizon reps out there?) I'll just make sure they can never take any more of my money by never considering using Verizon again, both for personal use and at work (I'm in IT and make those types of decisions at work), and convincing as many people as I can not to use them also.
    The ball's in your court, Verizon. What will you do?
    (receipts attached for your reference)
    >>Attachments removed as they contained personal information<<
    Message was edited by: Verizon Moderator

        Thanks for reaching out to us via the community forum, zeroimpedance. We did have to remove the receipts that you attached since they contained your personal information.
    I will reach out to you via Direct Message in order to get more details from you.
    I'm pretty sure the 1st bill had the charges that include this month as well as a month in advance as well as the activation fee.
    I would recommend going back to the store in order to ensure the service is canceled if that is what you desire. I also recommend you getting a receipt that indicates the service was canceled. Of course, we don't want you to leave so I would prefer to help with the understanding of the bill.
    TamaraH_VZW
    Follow us on Twitter @VZWSupport

  • About really bad experiance with Sales person and store manager

    Hi ,
           Yesterday I have really bad day of my life. I visit verizon wireless store in shrewsbury, MA. I have some issue with my phone. I talk with sales representative about my phone issue. I explain him about my phone issue. She is not at all taking that things seriously. They are saying that go for upgrade. I was not happy with her response then their store manager <Employee name removed for privacy.>.  I was talking about phone issue and trying to find out the possible soultion. She was laughing and talking so badly with us. She was not at all supportive. This is worst experiance in my life.
    <Post edited to comply with the Verizon Wireless Terms of Service. Post was also moved from the Community Announcements space for more exposure.>
    Message was edited by: Verizon Moderator

    I can understand my phone is 1 year old. It pass warrenty. I'm sorry upgrade is not an option for this issue. Please call me once you have time.
               After this kind of bad experiance if again this incident happen. What will bw next step.
             Here main problem is with your manager attitute. She should not behave this way. She was laughing on me and my wife.
             If you have time then call me.
    Thanks for reply me.
    Regards,
    Vedant.
    Sent from my Verizon Wireless BlackBerry

  • Verizon Wireless stores do not carry Droid X replacement - not happy with the service.

    My Droid x screen went out, I took it back to the Verizon Wireless Store do not carry replacement and they will have to mail a replacement to me, since it is Friday I will not get the phone until Monday or Tuesday. I asked the tech person what do I use in the meantime, he said to use an old phone. The other option was to pay $100 to get a new replacement phone off the shelf. I explained to the tech person that I pay good money for the insurance and they should keep replacement phones in stock.

    crb79 wrote:
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    I have replaced phones under warranty through Motorola before and once I had one shipped to me from Motorola themselves,  another occasion I had one sent by Asurion.  I was a bit suspicious about the insurance replacement phone and talked to them directly.  I had not been charged my deductible but my insurance did indeed show one claim, so I spoke to the carriers 800 number and had to get it all sorted, they sent me my replacement phone and I sent insurance their phone back.   
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    Hmmmmm..... Food for thought, didnt think of that.
    Thanks for pointing this out.

  • Verizon Wireless Store's in disguise - DECEITFUL

    Be warned that just because you walk into a store that says clearly VERIZON WIRELESS across the top of it, they may not be an actual Verizon store but merely a sub-store.  This is (and I quote and actual Verizon Wireless employee @ 330 Suemandy Drive, St. Peters, MO 63376) "like walking into a Radio Shack."  The store looks like a legit Verizon Store complete with signage and logos, but they are actually like a 3rd party contractor.  When I went into one a little over a year ago to upgrade my 2nd phone line, I thought I was working legitimately with Verizon.  Come to find out last night at an actual Verizon Wireless store, when I needed to replace said phone, I could not do that through them but  though the actual store I bought it from because they have a separate insurance plan other than Asurion.  (Which now explains why I had to pay and ungodly amount of money when I originally bought the phone.)  I told the legit Verizon rep last night that it is deceitful to walk into a store proclaiming to be Verizon and I feel completely cheated and ripped off.  Also, when you go to these sub stores, they do not inform you if any changes will happen to your account: ie; unlimited text and data is removed when you upgrade.  Do not be fooled like I was.  I have been a very loyal Verizon Wireless Customer since 1997, back when they were Ameritec, and I just can not believe how Verizon treats such customers with a disregard to their long time loyalty and allowing sub-stores to confuse and trick intelligent customers to thinking they are dealing directly with a legit Verizon Wireless store who coincides with Verizon Wireless Corporate policies and contracts.
    Everyone who is a Verizon Customer should be warned.  I didn't know when I walked into a store complete with Verizon logos and signage and even Verizon as the name of the actual store, that I was merely walking into a "Radio Shack".  Smoke and mirrors.

    The premise of deceit is to hide, or make hidden. The store that you went to was a reseller by either the name somewhere in the store, the store literature, the receipts given or by simply asking if "Are you a Verizon Wireless Corporate Store"?
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    It is true the resellers do not have full access to your account, so if you upgrade (upgrading to any subsidized device would make you lose the unlimited data anyway, even at a corporate store) and you paid full price their system access would take away unlimited data simply because they are not a Verizon Corporate Store.
    You can do a search at the Verizon Web portal for corporate stores. So there are other avenues to get the store you actually want. Too late for you right now I understand but for future reference.
    Your anger should not be at Verizon Wireless its self, but at the reseller. They were the ones that deceived you if you want to call it that.
    Good Luck

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