VERIZON IS A CHEATER COMPANY.

Verizon trap people with its lucrative offers. I had been a customer of Comcast for the last 3 years paying monthly bills $102.00 for the services of TV and high speed internet. On seeing Verizon offer $79.99/m for the same services, I decided to switch to Verizon and right from the 2nd month, I am constantly receiving bills $144.34. I explained thoroughly through writing letters and phone calls but no answer is received of any letter and no commitment was implemented of phone calls. There is no email link in bill dispute section and the chat link provided there, has nothing to do with bill dispute. It was appeared before me during the first 30 days of service that Verizon trapped me and tried to disconnect the service but the rep. on phone told me that time was out to disconnect the service without any charge. She lied that the period was 15 days and not 30 days as advertised for discontinuing service without charge. I seek a suggestion what I should do?

I ordered Verizon Flex (Fios Tv and Internet) for $79.99/M and added South Asian (Hindi) $14.99/M. I also added an additional HD STB for $9.99/M under Order No{edited for privacy}. The lady who booked order confirmed the 1st HD STB as free (as first STB is an essential part of cable, without which the cable does not work). Additional STBs are charged. South Asian (Hindi) is a group of 3 channels which was clearly indicated on online Order Form.
After installation of service, Verizon dishonestly cancelled my Order No.{edited for privacy} without any reason and generated a new Order No.{edited for privacy} without my consent. Under new Order, Verizon started to charge me for 2 HD STBs ($19.98/M) and for South Asian (Hindi) ($34.99/M), considering 3 independent channels. At $14.99/M, I was already enjoying one Hindi channel from Comcast. I thought it incentive from Verizon getting 3 channels for the same price. Had it exposed to me earlier, I would not have switched to Verizon from Comcast.
It is just a propaganda of Verizon: blazing speed of internet, super picture clarity. I did not note any considerable difference between Comcast and Verizon, as for internet speed and Tv picture is concerned. Instead, Comcast is better in many ways:
Customer Service of Comcast is active, one can get response promptly via email, chat, phone or mail. Instead, Customer Service of Verizon is almost dead. There is no email link to forward complaint. I had many chat sessions but all the agents showed their inability in billing dispute. Phone calls proved fruitless as nobody took any action. I wrote 5 letters to Verizon given address but not even a single reply was received.
Comcast provides single cable outlet connection. One can enjoy about 100 channels by simply plugging in simple piece of cable direct to Tv. Verizon has installed a number of devices, AC adapter, battery. Installation of battery is senseless. When electricity is off, STB, Modem, Computer, Tv is off. What is purpose of battery when phone line is not installed?
I want to switch back to Comcast but Verizon intends to charge early termination fee whereas the fault is of Verizon.
Message Edited by KaLin on 08-04-2009 12:33 PM

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Does anyone know how to get ahold of verizon wireless lawyer this company has caused me so much life changing grief in the past month I'm gonna go to any lenths for justice

has anyone else been totally ripped off by this company i know seven different people just family and friend who have totally screwd by them and when they call in and ask questions the people who work for verizon don't care they will even tell you to switch to straight talk KathleenCharlotteSJudyKeplerchristineRobbJustineKBGJoeCoVerizon Wireless ServicesPaulVerizon Wireless Services

i guess i really want to get ahold of someone in charge of our area because after the last hole month of being treated like a dog by them and being told they don't care I'm just willing to go to any lengths to see a company like that is not successful I'm a business owner to actually several businesses and your customers are the only reason your there but you can never forget about the little people verizon

Verizon is a bad company, people in here Stuck at 3mpbs

edited.

At the point, I think I would be ecstatic to get 3 Mbps. When I first agreed to this plan years ago, I was supposed to get the highest speed available which I think was in the 7 - 15 Mbps range. I never got that but it was like pulling teeth to get any help. The last time I tried, some put in an order for FiOS after I repeatedly told them I was not interested and I ended up with no phone or internet access for more than a week, so I finally gave up and settled for what I had because it was sufficient for my needs. Over the years, the speed has steadily dropped as the push toward FiOS has steadily and very aggressively increased. Although I have never changed it, my account now says that my speed is supposed to be 3.1 - 7 Mbps and, of course, there is no record to be found anywhere that it was ever any higher than that. Now my speed has dwindled to a consistent download speed of .40 to .41 Mbps and a consistent upload speed of .77 Mbps, so to get to 3 Mbps would mean a 6X increase for me. As slow as it is right now, it's practically impossible for me to even pay my bills or check my email, so I'm seriously considering dropping Verizon for good.

Looking for help - Company is going to Mobile Asset Management service that does not support BB - especially BB 10.

Hello,
I am looking for ideas/help. I currently have a BB Z10 (10.1.0.2039) with Verizon Wireless. The company has a BB Enterprise Server for older devices (I previously was on that). I bought a Z10 several months ago and have been connecting to the corporate network through Lotus Traveler. They do not have and will not implement a BB 10 Enterprise Server. Some in IT informed that if the company used the BB software they could manage all devices..... not accepted.
All my contacts, calendar, and company email is funneled to the BB Hub.....
So my company is implementing a Mobile Asset Management Service that I have to sign up for (Airwatch?). They only support Android and IPhone.
Will future versions of the BB OS support Android Apps.... Soon (I have less than 2 weeks)
I have read where it is possible to put the device in development mode to run Android Apps. I don't know if that will work with this and have no idea how stable the phone is in that mode. I travel internationally so I don't know how a development mode would work overseas. Any thoughts?
I like my Z10 but will need to switch to keep functionality if I can't find a work around
Any assistance ????
Thanks for any help.

Hi and Welcome to the Community!
BB10 devices have the ability to run .apk apps via special methods. Development Mode is used only for installing the app...not for normal operation. So you install (side-load) the app in Development Mode, then go back to normal mode for normal operations.
If a .bar file for the .apk app already exists somewhere, you can side load it to the BB10 device and see if it works or not. If there is not yet any .bar file, there is an app called SideSwype that can convert many .apk apps to .bar and install it to your device.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
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How do you get a RESPONSE from Verizon?

How does one get a response from Verizon? Here's my situation...
Given the amount of trouble that I have had with a recent order, you would think that I was trying to land a 747 jet on my roof. In reality, all I was aiming to do was to cancel the $19.99 per month phone service that I never used. I do not even own a phone, for that matter. I also had enhanced high speed Internet, and I wanted to retain the high speed Internet. A few days before January 13, 2012, I called Verizon and spoke to the 1st sales representative, who ensured me that it was no problem to cancel the phone service and yet retain the high speed Internet for the same monthly price. 24 hours later, my high speed DSL service was no longer functioning. I will try to briefly explain the disastrous customer service that ensued.
The first several phone calls to Verizon were not productive as I was transferred to the wrong department, and then at least one of my phone calls was dropped by the Verizon server. The representative did not call me back. I finally got in touch with a technical support representative, the 2nd Verizon representative, who informed me that the high speed Internet had been turned off and that I had to speak to a sales representative to solve the issue. Another sales representative, the 3rd Verizon representative, informed me that the 1st representative had cancelled my phone line, and thus cancelled all of my services. Great. The 3rd representative informed me that he was absolutely capable of handling the problem and that he would simply add a new order for high speed Internet, which was to be activated the next morning. The next morning came and went, and guess what? No Internet. I called again. The 4th Verizon representative told me that everything that had been done previously was incorrect and that the sales department is not capable of making such changes. She told me that she could not help me and that my claim had to be submitted to a different department, which has the authority to un-do all of the previous changes. She told me that I would receive a call back the same day to resolve the issue. Given my previous experiences with Verizon, I was confident that I would not, in fact, receive a call back and so I asked her how I could get transferred to this department, if I needed to call again. She said that I could not be transferred. Okay. So then I asked her what to ask for so that next time I called, I could be transferred to the correct department without dealing with yet another sales representative who gives me yet a different story. She informed me that she could not provide that information to customers. The Department That Shall Not Be Named (and that I cannot contact) did not call me, and I was not surprised. Unfortunately, I did not know how to go about contacting them, because, as I was told, customers aren’t allowed to do that.
The 6th phone call to Verizon was dropped by the Verizon server. The 7th phone call to Verizon went to the 5th Verizon representative, a sales associate who placed us on hold for the first 15 minutes only to inform us that she could not find any record of our Internet service. What the heck was she doing, checking her Facebook account? She finally returns, puts us on another extended hold, and then adamantly tells us that we need to speak with technical support, which, if you recall, was the first Verizon party that I spoke at the beginning of this debacle. The 5th representative transfers me again to technical support. Of course, the technical support personnel, the 6th Verizon representative said what the first one did, that the account was inactive and that we needed to talk to the sales department. My husband was on the phone at this point because I was DONE. When the 6th technical support representative tried to transfer him back to the sales department, my husband insisted that the 6th technical support representative remain on the line while we spoke to yet another sales representative, the 7th Verizon representative. The 6th technical support representative patiently waited with us while we sat in yet another long queue to speak with a member of the sales department.
The 7th sale representative, from the retention department based out of New Jersey, found that all previous orders had been set up erroneously. She cancelled the old orders and reinstated a completely new order. The DSL began working a few days later. MAGIC. She then left me a voicemail message saying that she would eliminate the activation and shipping fee (duh) as I never canceled the account to begin with and as I already had the equipment. She also applied a coupon to reduce the price to around $30 per month, assured for the next 2 years. I was relieved.
You can imagine our frustration then when we received the bill for $79 on February 6, 2012, which included a much higher monthly rate (around $45) and the shipping and activation fee of $19.99 that we were assured we would not pay. Again, nothing was shipped to us because we already had the equipment.
Our next phone call to Verizon landed us with a guy, the 8th Verizon representative, who had no intention of helping us. According to him, there was no record of these wrongs, and despite the fact that we had an old account number and three order numbers that were screwed up, he did not deem that there was enough evidence to change our monthly bill. (Unfortunately, the 7th Verizon representative did not make notes or appropriately document the situation on the new account.) The 8th Verizon representative then had the audacity to comment that we could be lying to him, yet he was unwilling to view the evidence that we could have presented. Instead, he suggested that we call tech support again and try to go through the same process to get connected to the mysterious “retention department” which he knew nothing about.
At this point, I was beyond fed up. The attitude of the 8th Verizon representative put me over the edge. I filed a complaint with the Better Business Bureau (BBB) with an abbreviated version of this story. I did not file the complaint to get back at Verizon. Instead, I filed the complaint because I knew that another phone call to Verizon would be useless. I’ve been dealing with this issue for over a month, and I’m sick of it. I have better things to do with my time, believe it or not, and this situation has resulted in a significantly waste of my time over what, in my opinion, was a very simple issue to resolve.
The BBB processed the complaint and I was contacted last Friday afternoon by a Verizon representative (the 9th) who said that she was looking into the matter and that she would respond to me within two to three business days. Well, it’s almost the end of the week, and I have received no response. Again, after all of this, how could I be surprised?
I have been a Verizon customer, wireless and residential, for as long as I can remember, but I am reaching the point of outrage. This situation is truly unacceptable.
You would think that, in 2012, with all of the technology available to us and the fact that Verizon is a COMMUNICATIONS COMPANY, that at least Verizon employees would be able to make a basic change to an existing order and that at least one out of 9 Verizon representatives would be able to solve this issue in a span of over four weeks. Think again.
How does one get a response from Verizon?

dougiedc wrote:
It boggles the mind. The Verizon store on L Street downtown Washington, D.C. cannot access my Verizon account. They can only sell cellphones then it's up to me to contact Verizon on my own to get the hook up. I even asked "Are you Verizon employes? Is this a vendor store or is it really a Verizon owned and operated store?" The answer "Yes, we are Verizon employes, yes this is a Verizon owned and operated store" ...
Yes, it indeed boggles the mind. I'm of course referring to the fact that your post concerns Verizon Wireless products and services. This forum is dedicated exclusively to Verizon Communications services. As you probably know, Verizon Wireless and Verizon Communications operate as separate companies.
If you need help for a Verizon wireless product or service, it's best to direct questions to the Verizon Wireless forums. You can reach them by clicking on "Wireless" (either here or at the top of the page).
Good luck and I sincerely hope you get your issue resolved.

Let's see how this ends.. Verizon's integrity. This could affect YOU. **Important**

Hi all, I'm sorry to have to make my first post about such a subject, but I am a fairly new customer to Verizon and I've uncovered something pretty ugly about the company, I guess we'll see if they make it right or not.
The situation:
I had my iPhone stolen on the 7th of Feb 2013 (a week or so ago). I wasn't too worried about it, because I'd called to get insurance added shortly after receiving my iPhone 5.
I completed the necessary steps (find myy iPhone app, no luck there so I erased my iphone remotely, to protect my data, reported the theft to police)
Then, I called Verizon to file an insurance claim.. this is where I come to a screeching halt.
The rep I spoke to, tells me that my phone is not insured. This can't be right.. I definitely insured it. I asked the rep to double check. Nope, no insurance. Then I asked them why the insurance wasn't added, and they were able to find the notes from the call I had, when I insured the phone. Problem solved.
After putting me on hold for a while, the rep comes back and tells me "although the phone is technically uninsured, Verizon have agreed to give you a new iphone 5, at a discounted price, so you will pay the same cost that you would have paid with insurance. The cost of the deductible." - please note, when I quote the rep, it may not be verbatim.
So that's a relief! Great..
The rep puts me on hold again while she goes to order my new phone for me.
After some time she comes back again and tells me "I'm so sorry but the iphone 5 is on back order, so I'm not able to put the order in for you. You would be better off going to your local Verizon store, where they will be able to give you the phone at the promised price"
I was a little worried that the store would not be able to, but when I asked about that, the rep assured me "Don't worry, they will be able to see the notes. I am notating your account that you will be getting your new iPhone 5 at the same price of the deductible."
It's not easy for me to get time to go out to the Verizon store, but I decide to make the trip, it seems worthwhile, to get my replacement phone on the spot.
A couple of days after the phone call with the rep, I found the time to go to the store, but when I got there, they seemed confused and after quite a bit of time, finally refused to give me the iphone 5, telling me that it's not possible and that I need to order it through customer service.
So I call customer service again.
This time I speak to another rep, who tells me that they cannot in fact give me the iphone at the discounted rate. She started from scratch even though I asked her to look at the notes so we didn't have to go through everything again.
She starts to question the other rep's decision, saying that the other rep was in a different part of the company, and "maybe that's how they do things there". I tried to explain to her that while they may have different departments, I expect them to all be "Verizon". As far as the customer is concerned, every part of Verizon should represent the company as a whole, not as this branch of customer service versus another.
By this time I'd become increasingly frustrated, having been led in circles, told something different by each person I spoke with, and having wasted a substantial amount of time on the phone and driving to the store, talking to the people at the store, back on the phone etc. so I asked to speak to a manager about the issue to try to get it resolved once and for all.
The manager got on the phone and from the start seemed very confrontational. Maybe I got him on a bad day, or maybe he just loved to fight.. either way, things did not go smoothly.
He started out by trying to twist the blame of not having insurance on the phone, back around onto me even though Verizon had previously accepted responsibility.
I asked him how he could justify this being my fault, and his answer blew me away.. "well, you should have looked to make sure the insurance had in fact been activated" So disgusted I was at this point, by the sheer lack of professionalism. But still I kept my composure, and calmly asked him if Verizon's policy was to have it's customers check to make sure they did their job.
He basically latched onto that idea, that it was my responsibility to check it and make sure the insurance had been applied. I could not believe it.. aghast, I just told him that it was irrelevant anyway, because Verizon had already accepted the responsibility and promised me a replacement at the same cost as a deductible.
To that, he replied: "Well, I'm not going to honor that. Our rep could offer you a million dollars. Do you expect me to honor that too?"
Think about this for a second.. Clearly, a customer service representative offering to replace a phone because of an error made by the company she represents is not the same as a rep offering me a million dollars. This guy was just completely adamant on helping me, and it seemed to me it was more about "winning the argument" than anything else for him.
I knew I would not get anywhere with him, so I asked him to please escalate the case. His reply to that was: "I'm as high as you're ever going to get, speaking to Verizon. I'm it.. it doesn't get escalated higher than me. My decision is final"
I asked one more time, what what the official reason is for not honoring the other reps promise, and how he could justify not doing it even though it had been offered to me. (Now, I'd like to add, this promise was not something I'd imagined or made up. It was actually written in the notes, that I had been offered the replacement for the same cost as a deductible. I confirmed this by going on chat to speak with a sales rep later that day, and I had the rep go into my account and confirm that this promise was made. I also had them email me the chat transcript, so I had something in writing.. I have evidence of this promise.)
His answer was simply: "That offer is no longer on the table" - That part is verbatim. I remember clearly those were his exact words. That offer is no longer on the table. I asked for him to clarify, but he just repeated, "That offer is no longer on the table", followed by "..and there's nothing you can do about it."
In all my life, I have never seen a large company like Verizon behave in this way. It has been extremely the most stressful dealing I have ever endured with a company of this scale.
Now, a week later I still have no resolution. I'm currently without a phone, which is a very big deal for me, because I have two young daughters in Australia, who have my number memorized as an emergency contact and they call me and speak to me often. I miss them a lot, and after having not seen them for over a year, speaking to them on a daily basis has become something that's very important to me, and to my girls.
I'm hoping and praying someone from Verizon will read this, and help me, or maybe some of you on the forum may have some idea on what to do at this point.
Thank you so much for reading, thank you for your time, please comment, or let me know if you have any advice for me. I'll be posting this on several other sites as well.
Along with hoping to get some help with my situation, I'm also hoping others who read this will be cautious about trusting the word of your Verizon rep, and please get everything in writing, (although even if I had my offer in writing, I have no idea how it would help.)
I plan also to open a case with Consumer Affairs, as well get my story out there on a large scale via certain media.
Thanks again
Aloha

Verizon staff, if you're reading this, I hope that you will see it as an opportunity to show other customers and potential customers that this type of thing is not your usual way of treating customers.
I hope that you see it as a chance to prove Verizon's integrity.
I will be updating this thread, to let people know how the situation is handled from this point on.
I have not yet posted this in any other forum, and I do not plan to reach out to a wider audience yet. If all goes well, it will stop here.. Please give this story a happy ending.
Thanks.

Good Riddance Verizon

When my wife got us involved with Verizon through a bundle with Direct TV, I told her how Verizon was the worst company that I have ever had to deal with professionally, but she had already locked us into a contract. Years of terrible service, internet speeds that are unusable for large chunks of every day, throttling and God knows what else have led me to finally being rid of this company. The final straw was having a "technician" come out a month ago to tell me the problem was "Internal wiring", claim to fix it, charge me and then having the service go back to unusable within a few weeks.
Verizon has never delivered the speeds that I am paying for.

izmorrow wrote:
When my wife got us involved with Verizon through a bundle with Direct TV, I told her how Verizon was the worst company that I have ever had to deal with professionally, but she had already locked us into a contract. Years of terrible service, internet speeds that are unusable for large chunks of every day, throttling and God knows what else have led me to finally being rid of this company. The final straw was having a "technician" come out a month ago to tell me the problem was "Internal wiring", claim to fix it, charge me and then having the service go back to unusable within a few weeks.
Verizon has never delivered the speeds that I am paying for.
1: Verizon doesn't throttle
2: What speeds DO you pay for?
3: What do you actually receive according to http://testmy.net/ ? I recommend testing in both the morning and the evening hours
4: What modem do you have?
If the Internet has anything to say about it, Comcast and Time Warner are rated lower than Verizon is. Unless you're in a Cablevision, Charter, Brighthouse/TW South, or Armstrong area then that I wouldn't know off hand how they stack.
========
The first to bring me 1Gbps Fiber for $30/m wins!

Disappointed, can no longer trust Verizon for customer service

Looks like I'm not the only one disappointed in Verizon's customer service, I've already seen a number of complaints on forums and this website itself.
I'm writing this "discussion" in efforts to get something done about Verizon's customer service. Yes, I know there are good customer service representatives but also there are bad representatives that can definitely bring it down for customers like myself.
I was charged $299.99 for returning a damaged device after getting a warranty exchange for a different model. I was on my third model of the pantech breakout and started seeing the same issues I had with previous phones on my current phone, I called customer service and was told by an extremely rude representative to "buy a lotto ticket, because the chances of multiple phones having the same issue is the same as you winning the lotto." Her tone was sarcastic and rude which offended me and closed any chance of me willing to work with technical support or other representatives to fix this issue. My previous pantech breakouts and the one I was using had issues of my SD formatting, SD ejecting without me doing anything, contacts disappearing, phone memory deleting to make room for updates that I had turned off, and basically I was losing data on my phone from pictures, contacts, to personal emails and content without me even doing anything. I went through 3 models and worked with technical support to change my phone, SD card and back memory up but still had a number of issues. This is when I called and was told to buy a lotto ticket. I was extremely upset with the representative and told them to not send a warranty exchange phone because of her rudeness and attitude. I visited a local verizon wireless store and told them my situation and was given a deal - buy the battery of a samsung s3 and get it for free - note that i did have a small crack on my screen which the sales representative saw and DID NOT mention anything about there being a damage fee. I understand that on the box you use to return the device it does say that there will be a fee for damaged devices, BUT my issue is - why did the sales representative not notify me? Verizon was expecting back a pantech, not the samsung they sent out ... either way I had to send back my pantech, why not reconfirm there will be a fee?
I called verizon's customer service and told them my current situation, the lady told me to get in contact with my local store in which I did the exchange. Here are my call records:
Friday - verizon wireless center --> local verizon store (was told they will call me back monday after figuring out the problem)
Monday - NO call
Tuesday - I call my local store, the manager was not working and they told me to call on Wednesday which was when the manager will be in
Wednesday - NO manager, and the local store told me they will call me on Thursday
Thursday - I waited till 4pm (California time) and did not receive a call so I called them, they tell me that the fee is valid because "none of their representatives will EVER sell a phone without notifying their customers of any damage fees"
First of all, it took 5 days to even get a solid answer of my bill, and let alone ... the manager can't simply push the "verizon customer satisfaction guarantee, no one will sell a device without notifying customers of fees" slogan around and tell me I'm lying and that fees are valid. I turned to verizon's customer service for help and was told I can return my device and lose the fee, I asked if I would be given my old device back - NO I wont, so then what device do I use? NO device was to be given to me which sucks because I then would lose $150+ initial payment for getting a pantech breakout then the $40 for the samsung battery and was left with no phone.
After talking with supervisiors and managers, I was given the last deal - 25% off the $299.99 fee
My issue with verizon is that I do not understand WHY customers (myself) have to pay such fines when the issue lays within their customer service and sales representatives. I understand the issue with returning a damaged device BUT i do NOT understand why I am the only one having to pay consequences for this whole issue? Verizon is a big company, so are the under the impression losing one customer is nothing? I will now be returning my samsung s3 and doing an early termination because I am fed up with customer service, I believe it is wrong for anyone to be treated this way and then have to pay. I would rather pay the early termination, then be stuck with people telling me to buy lotto tickets and me to stop lying.
Verizon needs to do a check up on their customer service representatives and work on getting the window of communication open and seriously attend to the needs of customers because they just lost one customer who has been with them since 2008

I was charged $299.99 for returning a damaged device after getting a warranty exchange for a different model. I was on my third model of the pantech breakout and started seeing the same issues I had with previous phones on my current phone, I called customer service and was told by an extremely rude representative to "buy a lotto ticket, because the chances of multiple phones having the same issue is the same as you winning the lotto." Her tone was sarcastic and rude which offended me and closed any chance of me willing to work with technical support or other representatives to fix this issue. My previous pantech breakouts and the one I was using had issues of my SD formatting, SD ejecting without me doing anything, contacts disappearing, phone memory deleting to make room for updates that I had turned off, and basically I was losing data on my phone from pictures, contacts, to personal emails and content without me even doing anything. I went through 3 models and worked with technical support to change my phone, SD card and back memory up but still had a number of issues. This is when I called and was told to buy a lotto ticket. I was extremely upset with the representative and told them to not send a warranty exchange phone because of her rudeness and attitude. I visited a local verizon wireless store and told them my situation and was given a deal - buy the battery of a samsung s3 and get it for free - note that i did have a small crack on my screen which the sales representative saw and DID NOT mention anything about there being a damage fee. I understand that on the box you use to return the device it does say that there will be a fee for damaged devices, BUT my issue is - why did the sales representative not notify me? Verizon was expecting back a pantech, not the samsung they sent out ... either way I had to send back my pantech, why not reconfirm there will be a fee?
Crack voided the warranty, hence the 299.99
The rep made a mistake by judging this as a phone that could be exchanged by warranty, when it wasn't. Plus he / she should have informed you about the fees that do occur when / if the phone seems to be physically damaged.
How did you know the phone had a crack?
I called verizon's customer service and told them my current situation, the lady told me to get in contact with my local store in which I did the exchange. Here are my call records:
Friday - verizon wireless center --> local verizon store (was told they will call me back monday after figuring out the problem)
Monday - NO call
Tuesday - I call my local store, the manager was not working and they told me to call on Wednesday which was when the manager will be in
Wednesday - NO manager, and the local store told me they will call me on Thursday
Thursday - I waited till 4pm (California time) and did not receive a call so I called them, they tell me that the fee is valid because "none of their representatives will EVER sell a phone without notifying their customers of any damage fees"
First of all, it took 5 days to even get a solid answer of my bill, and let alone ... the manager can't simply push the "verizon customer satisfaction guarantee, no one will sell a device without notifying customers of fees" slogan around and tell me I'm lying and that fees are valid. I turned to verizon's customer service for help and was told I can return my device and lose the fee, I asked if I would be given my old device back - NO I wont, so then what device do I use? NO device was to be given to me which ***** because I then would lose $150+ initial payment for getting a pantech breakout then the $40 for the samsung battery and was left with no phone.
In this case you could return the phone and use the $300 or even less to purchase another phone of contract (third party sites).
After talking with supervisiors and managers, I was given the last deal - 25% off the $299.99 fee
This would be the best option in my opinion as you'll get a great phone for discounted price
My issue with verizon is that I do not understand WHY customers (myself) have to pay such fines when the issue lays within their customer service and sales representatives. I understand the issue with returning a damaged device BUT i do NOT understand why I am the only one having to pay consequences for this whole issue? Verizon is a big company, so are the under the impression losing one customer is nothing? I will now be returning my samsung s3 and doing an early termination because I am fed up with customer service, I believe it is wrong for anyone to be treated this way and then have to pay. I would rather pay the early termination, then be stuck with people telling me to buy lotto tickets and me to stop lying.
That problem is solely based on the store, and who manages it. Same goes for every other business out there.
Same goes for the Customer Service line.

Disappointed in Verizon wireless!

Back in March of 2010 we signed a 2 year agreement and got a phone called the razzle for free for our daughter. The phone broke after just 2 months but because we didn't put insurance on the phone Verizon said too bad. Called customer service and tried to get a replacement. They told me that I could choose a certified pre owned device and pay for it. We chose a motorola leave and paid $85 for it. The rep assured us that this would do nothing to change our plan and that it wouldn't extend our contract. What he didn't tell us is that it moved our daughters equipment upgrade eligibility date from the normal 20 month date to the end of her contract. We were going to get her a smartphone for christmas and get her the $30 data plan, but now she isn't elgible for a new phone until March of next year. When I called customer service tonight the rep told me that this line was secondary and since it is only $10 that they don't care to work with us. Well our daughters crave is now broken. So I will be paying the early term fee since it is only $75 and taking her line to a competitor. As the rest of our contracts expire or the early term fees get below $100 we all will be leaving. I would not be upset if Verizon had been honest. But not disclosing all the information and then telling a customer that because I am only a secondary line you "don't care" is a not great way to keep customers. We have been with you for over 12 years but will gladly take our business elsewhere!

"Back in March of 2010 we signed a 2 year agreement and got a phone called the razzle for free for our daughter. The phone broke after just 2 months but because we didn't put insurance on the phone Verizon said too bad. Called customer service and tried to get a replacement. They told me that I could choose a certified pre owned device and pay for it. We chose a motorola leave and paid $85 for it. The rep assured us that this would do nothing to change our plan and that it wouldn't extend our contract. What he didn't tell us is that it moved our daughters equipment upgrade eligibility date from the normal 20 month date to the end of her contract. We were going to get her a smartphone for christmas and get her the $30 data plan, but now she isn't elgible for a new phone until March of next year."
Let me get this straight? You purchase a phone and do not put insurance on it and after 2 months it is broke. So you expect Verizon to replace the phone for you. It would of still been under q manufacture warrenty so if it was a mechanical problem it would of been replaced. So obviously it was from misuse on the consumers part. But yet you are not paying for insureance like most of us do every month but yet you call them to get it replaced. So they allow you to purchase a precert phone for 85 dollars and you do not expect them to reset your contract upgrade dates? Did you look at your receipt when you recieved the phone that you purchased? No offense but did you expect them to purchase you dinner also? I am not a full backer of verizon and their employees. I feel that the comission based employees need to be trained to be honest with EVERY customer and not just look at each customer as a dollar sign and if that customer isnt increasing this weeks paycheck well thn screw them. Cuz honestly that is how some of the employees do act. But YOU signed a contract, did not purchase insurance, broke the phone in a manner that did not allow you to use the manufacter warrenty, got to purchase a recert phone for 85 bucks, are mad at verizon for moving your upgrade date a couple months,so you are going to give verizon 175 dollars more in early termination fees, and go to another company. WOW!!!
Lets see.....since you were going to give it as a christmas present anyways why dont you think about a few things.
If you are dead set on being mad at a company that tried to keep you happy to a certain extent then why dont you go to another company and purchase a phone at xmas time and put the phone that you have on verizon on call forwarding to the new phone and just pay the 10 dollars a month for 3 more months then drop the line. HMMMM 30 dollars compared to 175. Or are you feeling guilty for makeing them let you purchase another phone for 85 dollars and want to give them some of the money back? LOL Or try option 2 or 3.
Option 2 and 3 means that you will have to suck it up and realize thqt you were in the wrong from the get go and quit blaming Verizon for you not paying for insurance. then proceed...
Option 2
Let your daughter know that you are going to purchase her a smartphone on the actual upgrade date and then come March buy it.
Option 3
purchase a cheaper smartphone off of ebay, craigslist or another site until her actual upgrade date and then give her the one she really wants.
Option 4
If you have an upgrade on another line then transfer it to her line and upgrade it.
I do not mean to seem mean but I am really tired of people thinking that Verizon should bend over backwards for them when verizon is not at fault when people do not watch to see when phones are coming out, people do not purchase insurane and all the other things people do to mess things up. I do not feel that verizon is a perfect company either. They really need to retrain people that work in their stores and people that we consumers talk to on the phones. There is a small percentage of bad seeds in every company that make the whole place look bad.

For a communications company why is it so hard to get a phone number to talk to a real person?

Verizon is a communications company: why is it so hard to get a phone number to talk to a real person? Why when I call to set up a payment plan I get an auto response the sets up my payment date with no option to decline? Why hasn't the FCC shut this company down for breech of contract and lying to its customers?

Breach of contract? You are in breach of contract by not paying for services rendered.
Why should you be late paying an invoice and yet expect Verizon to keep your device on? You are breaching the contract.
#PMT from your device gives you an option for payment arrangements. The system more than likely can only extend the due dates by a certain number of days.
*611 or 1-800-922-0204 and ask to speak to financial services and ask them to extend the date.
Verizon would be out of business if everyone just paid them when they please.
Good Luck

Adobe compatibility with Verizon/Google

I have Verizon as my serving company for email and phone service. I operate in a Windows 7 environment running Office 2010 and have an in home network with 3 computers. I use Internet Explorer and find Adobe XI is not compatible with my environment. How do I download an earlier more compatible version?

I assume that by Adobe XI you mean Adobe Reader XI. Not a familar problem in these parts, so...
Please explain exactly what you mean by "not compatible with my environment".
What happens? What did you expect to happen? If you get any error messages please give them exactly and in full. Or use a screen shot. (But DO NOT TRY TO REPLY BY EMAIL, follow instructions to reply).

EMPLOYEE AND COMPANY DISCOUNTS

CAN ANYONE TELL ME HOW I CAN GET HELP FROM VERIZON ON GETTING MY COMPANY DISCOUNT? I DON'T HAVE A PAYSTUB YET AND I HAVE TRIED TO DO IT ALL ONLINE, IT DOESN'T RECOGNIZE MY COMPANY EMAIL. ALSO, I HAVE SENT 3 EMAILS TO VERIZON AND FAXED IN A COPY OF MY COMPANY INFO, THE DISCOUNT PROFILE ID # AND A SHEET STATING I'M AN EMPLOYEE WHO IS ELIGIBLE. I HAVE RECEIVED NO RESPONSE, NO FOLLOW UP AND THE COMPLETE RUN AROUND..... NOW IF I WAS GOING TO SPEND MONEY I'M SURE THEY WOULD BE ALL OVER IT. CUSTOMER SERVICE THAT BENEFITS THE CUSTOMER DOESN'T SEEM TO BE IN THEIR BEST INTEREST. I'M PRETTY SHOCKED NOBODY HAS CALLED OR EMAILED ME!!! CRAZY!!!

I got my phone in october, faxed in paystub at the same time. The store told me 1-2 billing cycles. When the first bill came it wasnt on there, I went into another verizon store and they told me its faster to bring them the paystub so they can take a picture of it and "instantly" get it in the system. Then the next bill came and it still hadn't been fixed so we called and then they gave us some "ticket number" and told me it should be on the next bill. This months bill is here and and its STILL not there. This is ridiculous. customer service is TERRIBLE! There is only one number for customer support and they are helpless.

Verizon iPhone(s) reception

It's whacky, but I've a problem with 3 Verizon iPhones at my company.
Our company phones are a mixture of Sprint and Verizon with a plethora of personal devices and carriers.
Cell reception inside the building was unacceptable so the decision was made to install a repeater/signal amplifier.
For the most part, the effort has supplied spectacular results --- Except for the Verizion iPhones.
I can place a Verizon iPhone next to a Verizon Motorola, the Motorola gets great reception, the iPhone acts like the repeater was never installed.
The handfull of ATT and Sprint iPhones are just as happy as the androids, great signal reception.
Not so with the Verizon iPhones.
I suspect the issue is more with Verizon's configuration than the phone, but it could be mechanical with the CDMA iPhones.
Anyone have an idea where to start, or to resolve what I'm hoping is a simple (if obsure) configuration setting?
Thanks in advance!

WOW,
Had a talk with the "head genius" at the local Apple store -- best I can say is he was blowing smoke at me. Suggested either I try shutting down the phones and letting them re-aquire the signal (sort of over ruled by the other iPhones in house) or to check the LTE setting was ON. I'm not sure how the data side of the phone would effect the voice but I guess it might be possible, stuck me as funny the other suggestion was a Bill Gates "alt, ctrl, del" reboot!
I did try both suggestions, absolutely no change in the symptoms.
Next stop was the local Verizon store -- Initial sales guy at least listened to the issue and got the store manager involved. Neither had an idea (and probably though I was the one smoking a controlled substance) untill another sales accociate piped up and said "Oh yea, happened to my parents" Her mom's iPhone is a paper weight at the house, her dad's Droid is rock solid. Generic signal booster was no help, her parents had to resort to a Verizon IP network based cell extender.
Unbelieveable! Not sure if the issue is burried in the Verizon specific hardware changes in their iPhones or the Verizon specific software configuration but at least I'm not the only victim of the problem.
I wish a generic iPhone reconfigured for Verizon was a viable option, probably more trouble than it's worth and I'm not willing to buy a an over the counter iPhone just to test the theory. Sigh.
The hunt continues.

Switching Service Provider!! Done with Verizon

With this Lack of Response from Verizon I am switching Service Providers.
There are
AT&T
T-Mobile
Wal-Mart
Cricket
Net-10
Sprint
Just to name a few

You are so right about verizon being a lowsy company...
I too had been a customer for over 12 years... actually when they were primeco, and turned into verizon.
Was good for a while, then it got worse and worse as the years went on. I have changed carriers on my phone as of August this year.
I had to suffer thru the last several months of the "agreement" for my sons' phone before I could also change carriers for his phone. I had to log in to pay the last little bit!!
Just had to access the part where I could agree on peoples complaining about verizon, and let everyone know NOT TO GET MIXED UP WITH VERIZON !!!!
Too many problems to write about, just majorly sick of the %&^$#@#(^%
GOOD BYE VERIZON... you crappy group of individuals!! LOL

The Truth on Verizons early upgrade

Like most people waiting months to get a Droid Bionic, I had one in my hands at a Verizon kiosk at Costco A couple hours ago. Paid for but not processed. During processing, their computer showed I was not eligible. I've been on the unlimited data plan for 22 months and I might add that the My verizon moble app states I am eligible for an upgrade.
Upon calling Verizon, their representative told me that "EARLY upgrades were only available at Verizon Stores and she would be happy to send me one or I could go to a Verizon Store. Of course, she would not give me an equivalent Costco deal. (280$ for the phone and 160$ of free accessories) Their strategy is obvious, however, a few dollars they would make on the phone are definitely off set by the 115.00 I pay them every month. (2760.00$ over 2 years) Does everyone realize that when you trade in your phone to them for a gift card. You are stuck with a data plan and no phone if your new phone is returned for any reason? Your call Verizon!!

dj560 wrote:
Like most people waiting months to get a Droid Bionic, I had one in my hands at a Verizon kiosk at Costco A couple hours ago. Paid for but not processed. During processing, their computer showed I was not eligible. I've been on the unlimited data plan for 22 months and I might add that the My verizon moble app states I am eligible for an upgrade.
Upon calling Verizon, their representative told me that "EARLY upgrades were only available at Verizon Stores and she would be happy to send me one or I could go to a Verizon Store. Of course, she would not give me an equivalent Costco deal. (280$ for the phone and 160$ of free accessories) Their strategy is obvious, however, a few dollars they would make on the phone are definitely off set by the 115.00 I pay them every month. (2760.00$ over 2 years) Does everyone realize that when you trade in your phone to them for a gift card. You are stuck with a data plan and no phone if your new phone is returned for any reason? Your call Verizon!!
Each company has their own promotions and programs. Since you do not qualify to upgrade under normal conditions you can only upgrade at Verizon. You act like this is some sort of scam or trick by Verizon. When in reality it is a special program they offer valued customers who want to get into a newer phone sooner than their 2 year agreement...
Resellers ,like the grocery store you want to buy your phone at, are limited in what they can do. And really that is a good thing, if you look at how many mistakes stem from these 3rd party sellers to begin with already..
You pay for service, not phone every month. Service costs most to maintain
I don't even know what you trying to say about the trade in program..

VERIZON IS A CHEATER COMPANY.

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