Verizon loves to rip people off on their bills

Hi..I have been a verizon customer here and there and the only reason I switched to another company was because the bill was way cheaper and you get everything just like verizon. And the bill is only $59 for data plan and everything. Verizon charged me $130 for my monthly bill and I just cannot see paying $130 for a cell phone..That is pretty ridicuolus if you ask me. So I went back to the basic phone, where I just got talk and text and my bill this month was $101..Just for the BASIC phone. So Yes I think they need to lower their costs for bills before these other companies run them out of business because they rip people off. And I about fed up with paying these high bills just for a basic cell phone. Any of you experienced this? Please let me know, so I am not the only who is feeling this way. grrr
>Removed attachment. Although a lovely picture of the ocean, it really does not have any relation to the post<
Message was edited by: Verizon Moderator

I guess I am curious as to what plan you currently have with Verizon.
Verizon has a pre-paid plan for basic phones which includes unlimited talk, text AND data for $50/month. That $59/month bill DOES NOT seem way cheaper than this plan.
If you want a post paid plan, you can get a Share Everything plan for basic phones which start at $70/month with unlimited talk and text and 300MB of data/month.
Of course, taxes would be additional.
It seems to me you need to re-evaluate which plan you need with Verizon.

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NOKIA - Ripping People Off..

You can forget NOKIA - Connecting People.
In future when people think NOKIA the phrase which will spring to mind is:-
RIPPING PEOPLE OFF.
You can read the rest of my posts for details.
Why should I have to pay £120 for Outlook just to copy my notes to my PC.
It's a rip-off and I will make dammed sure people know about it
I have started off on You Tube, now I am hitting Fackbook and other popular sites
and I am telling them all about Nokia, I wiil hit every media outlet I can think off, the
most popular first, and ll the review sites, forums etc.
Keep and eye on your sales figures guys because you will be seeing
A BIG BIG DROP IN SALES!!!!!!

Yes I get charged for the pleasure of telling them how **bleep** they are!!
No thanks I can tell people how **bleep** they are on the internet for free, that way
they pay for their crapness through lost sales.
Lets face it they will not fix any of their problem until it is costin them money hence
I will be informing as many people as possible of my experience with Nokia.
I will be doing so until they sort out their problems of:-
Unable to copy notes to PC. (unless I pay £120 for MS Outlook!!!!!!!)
Excessively overblown and slow software.
Software running on my PC which I do not want running, these are processes which
restart even when you kill them off,

BT Ripping People off!!!!!!!!

Yesterday I was nearing my limit of 40gb so I never used the computer to download anything, I had 1.27mb left this month. Switched on tonight and checked and I'm 2,3gb over the 40gb, very strange how a computer thats not on can use 3,57gb overnigh switched off. Seen before coments here when people get near suddenly without warning your usage jump over the magic 40gb and BT rip you off for the extra charge. Thats the final straw they are the most expensive and at least when Duik Turpin robber you he stuck a brace of pistols in your face.

I recently upgraded my mother (85) as her usage suddenly went off the scale. It was showing 5GB in one day. Considering she hasn't got a computer and uses an iPad to send me a message every night etc I was deeply suspicious. Her average monthly use was 1GB. Suddenly in two days she had used 9GB.
I upgraded her. But I don't trust the monitor. I think it is faulty. As for me I haven't been able to access my use for at least a year .
However the sensible thing is to be on unlimited.
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Verizon data is ripping me off....

So I made the switch from TMobile to Verizon because I got tired of waiting for Tmobile to get the Iphone. Now in order to do this I paid a $200.00 cancellation fee. However, since I had an unlimited data with Tmobile and they had a data tracker, I was able to gauge my data usage for the last year and a half. So when I switched, I knew exactly what my average data usage was.
-On TMobile I averaged 1.5 to 1.8 GB and that was daily streaming and downloading Spotify music, watching YouTube videos, watching videos, email,      heavy app usage, hotspot.
-So I figured since I had an Iphone before and I knew that I would be on WIFI most of time and would be careful not to use my phone for videos and minimal streaming, I would probably use half the data. So on Verizon's network I didn't really watch videos or stream music and uploaded music while on WIFI so I would not have to stream.
-On Mondays and Wednesdays I'm at school or home with WIFI continuously at home and with WIFI in all areas of my school.
-On Thursdays and Fridays I'm at work with barely any signal inside the building and since I'm at my internship and why would I be downloading stuff if I'm in training.
-Sure enough, I was surprised that I was messaged on 10/11 that I was at 90% of my data cap, but I figured this might be viable and it might be due to my heavy usage on the first few days of having the Iphone.
-I did some research online and saw some article about verizon users being charged with WIFI charges if their carrier settings weren't set to 13.1. I double checked my settings and they were correct. So it was still kind of fishy since I was on WIFI half the time.
-On 10/11 I checked my data usage and I was at approximately at .91   So I went ahead and updated my plan to the 2GB plan which was retroacted to my start date. Too my surprise I got a message saying I was at 75% of my data on 10/15. THAT'S 4 DAYS!!! IN 4 DAYS I WENT FROM .91 TO 1.57 GB.
WHATTTT??
-I called and they weren't much help. They said I could check my usage online so I did and here are a couple of immediate things that caught my eye. They were charging me for downloading stuff at 4:16 a.m. while my phone was on WIFI and between the hours of 10:00 and 10:30 while my phone is on WIFI in class.
- I went into the store and the guy said it might be the carrier settings and without checking them, he reset my network settings anyways. I told him I had checked that online and was pretty sure the settings were correct.
-Since then I talked to some people on the phone and they said I would have to wait til my next bill and then they will credit me if I go over my plan and see if the problem has been resolved, however, I will have to follow up.... like my time is not worth anything.
-So today I checked my usage and there were still charges against my data plan this morning when I was sleeping at 1:16 a.m, 3:42 a.m., 5:00 a.m, 7:02 a.m.,
-What is going on... Verizon, and now I'm checking and I know I was on WIFI at 9:59 a.m. going into class late, because itis right after I got off the phone with your customer service rep and there is heavy usage there.
How can I continuosly use my phone on TMobile network and barely get to 1.5 to 1.8 GB monthly, and with your phone go from .91 to 1.57GB in 4 days. that would equate to 4.62 GB a month when I am at least on WIFI half the time and try not to use your network for half the things I used TMobile for. How do you figure????
So I feel like I am being ripped off.
Switching wasn't cheap. I paid $200.00 to switch, $35 activation, bought the 64GB Iphone for $399, bought Apple Care for $99, and also subscribed to your insurance and a significantly more expensive cost of plan vs. TMobile only to find out you are continuously charging me for data that I am not using. And you cannot attribute it to the glitch, specifically because you guys reset my phone yesterday and this morning I was still charged while I was on WIFI.
I did not sign up so I would have to track my line item usage every day to dispute with you every single day. I did not pay more than $700.00 to be ripped off. And your CSR reps are saying that I can't dispute it until I actually get the bill.
Listen, I have a very busy schedule this quarter at school. You are trying to take advantage by charging for phantom data usage. I would like for you to let me out of my contract without penalty for breaching your terms and inconsistently charging or you just don't charge me for data for the final two years of my contract. If you can't guarantee that you will charge me accurately, then you shouldn't be charging me for it. I'm looking into small claims court already, posting online the social networks: Facebook, linkedin, Twitter, etc where I am connected to lots of people. So if you would like me to not do that the resolution is to let me out of my contract. I just paid 200.00 to be let out of one, and i refuse to pay for another one when clearly it is not because of a lack of loyalty but a lack of Verizon unlawful charges.
LIke I said, Here is a compromise I can think of that would work for me and is fair:
-I would settle for even paying for the 1GB plan and not be charged for the overages for the next 2 years.(If you can't accurately track my data and are inaccurately charging me for more than I am using this is fair.)
Other options:
-No charge for letting me out of contract.
-I can return the Iphone to you and you refund what I've paid for the first month and the prorated month, activation fee.(This is about 140.00 total), or you can pay me 200.00 that I paid to cancel my TMObile account.   I think the 140.00 would be a better deal for you and I will eat the 60.00 for my stupidity in switching...no restocking fee. You can also refund the price of apple care.
-You can keep me on contract and not charge me for data for the next 2 years.
-You can play the "WE value you as a customer but we can't do anything except keep overcharging you incorrectly and make it difficult for you so yo can try to give up game", see me in small claims court,and see me post on social networks continuosly over the next 2 years until you let me out of contract.
I won't be surprised if the response is the last one, because Verizon is so used to making there customers whole....sarcasm there.
Take your pick.

(Deleted duplicate post as per Verizon Wireless Terms of Service...already posted on this discussion https://community.verizonwireless.com/thread/784101)
Message was edited by: Verizon Moderator (M)

I filed a complaint with the BBB of NJ for basically ripping people off! I wanted everyone to know this...

I know in today's world everyone has a smart phone... Well I currently still have an old LG ENV VX9900 with the $50.00 prepaid unlimited plan. My charger recently broke and I tried looking for the charger at a few stores and realized this is going to be hard unless I go on eBay or Amazon. Well my friend had a good idea and gave me her old LG ENV TOUCH vx11000 instead of searching around for a charger. I called Verizon yesterday 2/18/2014 and explained to them about everything that happened and what I wanted to do. After speaking with 3 different representatives, they will not change my phone to the LG ENV TOUCH VX11000 because it's considered a smart phone! The phone was released in 2009 jerks!! How is that equivalent to an iPhone or Android?? It doesn't even have WIFI!! I just added money to my account a week ago and have service until 3/11/2014, they advised me if I want to activate the LG ENV TOUCH VX11000 I have to re-purchase another $50.00 plan and basically just waste the remaining time I have.. How is this fair??? I didn't want to change my phone because of boredom, my charger broke and a friend gave me another older phone that I can use. What is the big deal?? I paid for my services, what does it matter... The basic phone plan and the smartphone plan are both the same price jerks!! $50.00!! So I did what any person would do after this, I filed a complaint with the BBB of NJ hoping to get some justice for this. I don't see anywhere on their website (the prepaid section) where it states this that you cannot change your phone and have to pay more $$$. Verizon, this is another way of you scamming money from people because your so expensive for your contract plans and people are dropping you like flies, so you have to make the money up somehow!! Well, doing it like this you should be ashamed of yourselves!!

On the Verizon website it shows different plans based off a smartphone or a basic phone.
Even though it's the same price, it's not the same plan.
Actually Verizon has more customers than any other provider and for every 1 they lose they gain 5 so Verizon is not hurting for money.
The BBB will not be able to do anything because it clearly states there are different pre-paid plans for smartphones and basic phones.
Anyways, Good Luck

Stop ripping people off with the BBU

I am extremely unhappy with Verizon - especialy the BBU. It is constantly beeping even after ordering a new battery less than 4 months ago. When I call Verizon to help remedy the problem, I have to sit through at least 15 minutes of automated service to finally reach a live customer service person. Apparently, my BBU is not in the database; therefore, the tech person basically cannot help me. Most recently, the tech person told me my battery cover will come off just by me pushing it open even though I told him it is impossible because the unit is secured by screws. After 10 minutes of him telling me that I should not unscrew the unit, he put me on hold only to later come back and say I should unscrew it. Verizon is one of the worst companies out there. The only reason I use them is because my apartment building offers no other cable/internet service. I would NEVER use Verizon if given the choice, and I would DEFINITELY NOT recommend it to anyone.

The BBU beeps when either the battery is not installed or it is dead. The only BBU that has a screw is the original one they started with which is not used anymore. The newer BBUs all open by either sliding or depressing the covers.

Ripping people off ??

I currently watch BT Sport on sky. I pay £3 (going up to £4 soon) extra to watch it in HD.
So, from August I will have to pay £5 more to continue watching it on sky.
I have checked with BT online help and amazingly if I get BT TV I will have to pay £4 more to watch BT Sport in HD.
Well, ok BT, I only get my free incentive for having BT broadband if I watch BT sport on BT TV. But even if I pay you £5 to watch it on sky you expect me to pay twice to watch it in HD ?
Hello, sky don't charge me anything for HD.
Oh but wait, if I go to a BT TV only setup and I want to be able to record sport (like I can now on sky) I have to pay more still.

jonbaker65 wrote:
I currently watch BT Sport on sky. I pay £3 (going up to £4 soon) extra to watch it in HD.
So, from August I will have to pay £5 more to continue watching it on sky.
I have checked with BT online help and amazingly if I get BT TV I will have to pay £4 more to watch BT Sport in HD.
Well, ok BT, I only get my free incentive for having BT broadband if I watch BT sport on BT TV. But even if I pay you £5 to watch it on sky you expect me to pay twice to watch it in HD ?
Hello, sky don't charge me anything for HD.
Oh but wait, if I go to a BT TV only setup and I want to be able to record sport (like I can now on sky) I have to pay more still.
Skjy only offer the 11 free-to-air HD channels. Anything above that and you have to take the Family Bundle which costs more.
BT offer Over 80 channels including 12 in HD in the starter pack, cost £0
toekneem
http://www.no2nuisancecalls.net
(EASBF)

Verizon Customer Service Lies, does not follow their own contract!

Heres what I've been dealing with. Can anyone out there tell me if Verizon has to go by the same Terms & Conditions set forth for Customers? I think they would have to,right because it has to be a meeting of the minds and if they tell me one thing but they don't have to do the same time. I feel like as judge Judy & Judge Marion ( sorry not sure how to spell here name BUT LOVE LOVE HER SHOW ON PEOPLE's COURT) that for there to be a Contract that it has to be follfollowed the same way for each person in it ,or it would not be a contract because both parties would have to get something out of it and ALSO FOLLOW THAT SAME RULES SET FORTH IN THE CONTRACT.
Sometimes it's not always about the price. To a large number of U.S. It's about the Quality of the derive not so much about the little difference in a monthly plan, even tho to me I want both. But at Verizon I get great cell service, BUT THE ABSOLUTE WORST CUSTOMER CARE ON THE PLANT. and I just don't mean CS REPS having a bad day because we all get them . What I'm talking about how almost everyone of them lie in some way or another. And finaily after about the ten time of them lying to you about sometime ( like only being abole to a NCR ONE CELL PHONE WHEN YOUR IS BROKEN AND ONLY WANTED A NEW ONE OF WHAT YOU HAVE "NOT '5 New Certified Refurbished Ones "that are all broken just like the first one. )I finally called Samsung about this because every service rep was telling me the same thing. I would tell them that the contract states' NEW ONE, NCRO, or ONE COMPARABLE TO THE ONE I HAVE' Samsung rep told me that Verizon was out right Lieing to me because they only sell the phones in Bulk to the Cell Phone Providers, after that it's WHAT VERIZON WANTS TO DO AND OF COURSE THEY WANT TO MAKE YOU SPENT MORE MONEY NOW AND IN THE LONG RUN. YOU SEE ALL I WANTED WAS THE ONE I HAD BUT A NEW ONE NOT ANOTHER 6 REFURBISHED one. But nope Verizon would not do that so I could keep the broken one or I would have to pay more money to get another comparable to mine. I feel like I had no opinion but to borrow money and get new one, I paid $100. For new Samsung Galaxy s5 because I had the Galaxy s4 new from them when we signed contract. And after 4 months and all the run a rounds they had me do,I was so very upset. Anyway when I order the new one with the Service Rep In Corp, she promised me there would be NO OTHER FEES OR MONEY WHAT SO EVER THAT I WOULD HAVE TO PAY, BECAUSE I BORROWED THE $100 and I could not and would not spend anymore money with them, BUT SAD TO SAY THEY LIE AGAIN. BECAUSE I HAD A FEW DIFFERENT CHARGES ON MY BILL. OK TAXES, EVEYONE HAS TO PAY THOSE RIGHT, BUT THE FEES THAT THEY CHARGE FOR THIS OR THAT AND AN UP GRADE FEE WAS A DOWN RIGHT LIE. SO FROM SEPT 2014 to April 2015 I have been fight them to take of the charges right. Them in Oct 2015 I went into store to see about their home internet service and a rep there told me that it would more then likely be best for me to go with the Promo that they were having to the end of the month. I even have a letter he gave me about the $100. Discounted price a month but on back he wrote what my bill would be evey month with all my discounts and such. It was $ 200.26 . I even got a letter from Verizon stating that I can in the store and changed my plan the 18 of Oct & it would take in affect on the 27 of Oct my monthly billing cycle. So I told the Rep to go ahead and do it..we agreed that if I didn't like it or want to chance to some else I could. Well here comes Nov 2015 bill and there's no DISCOUNT AT ALL. SO since Nov2015 when I called them about this ( I won't go into all the lies there because we would be here all day) till April 2015 I have been fighting this mistake they made and the charges of the up grade fees and all.
I Finaily told them that I was done with this that I could not go on and on anymore. I had just gotten out of Hospital ano put on Anxiety Ned's because of all the stress I've been having every single month with them. Everything could just had been avoided if they would just have given me a NEW GALAXYs4 instead of having to buy a nit het phone. Oh by the way which I just found out that by them having me to have to buy the new one or keep the broken on that I now made my contract go for another 9 months till 2016 when it was to be over this Dec when we signed up. They said since I upgraded that it extended it. Well the way I see it that if there is no upgrade fees because I was told there would be none and they finailly took the charges off and gave me the credit for it shows that there was not a meeting of the minds so there is no extended contract. I have to say that after going to Verizon, Best Buy , then to Verizon another time and the countless house I have spent on the service reps that it would be the best for both parties to walk away from all this contract and all. I have every record of the people ,date, time I talked to them , plus all text messages, & FaceBook messages back and forth for at least 100hours or more( 2 time I spend the day and evening at Verizon ,where they sent me to Best Buy to find out at the end I should never have been sent there to begin with so 1 time 51/2 hours, then around 4 hours because they would not talk to me because I did not have my licenses, even tho I had been there multitude times, & know all the addresses, phone numbers, names, and af course the only thing that I have to give to the reps when I'm online is a passcode which I had also. So no I had to take a 45 min ride back hoe to get it ,got back at 7 pm stayed till after closing when I told the manager Tom at the big Verizon store in Gainesville Fl off of Newberry rd and i-75 that I would just let him work on it and please credit my account. And of course did not happen. LIES, LIES LIES. So now we are going to go to small claims court/ mediation at the court house ,not with Verizon people who work for them But are not involved with the case they say. I thing that's one of the reason that they don't want to go to a Jury trail because they know that they would lost most of the time, at least this time I'm for sure. So all the people that are out there having terrible customers service with Verizon I hope for the best for you. Please let me know how things go with your concerns with your Cell Phone Providers. I'm on FaceBook under " CUSTOMERS LIKE ME, DISLIKE VERIZON WIRELESS" again thanks so much for listening and sending me hopes that things turn out for me. Agape Patricia

First, Verizon follows Samsung's warranty rules. The only time you would get a new phone (other than buying it) is if the device was defective within the first 14 days or if the device was so new that there would be Certified Like New Replacements available yet. Now, with that said, there is no way that 6 devices would have the same hardware problem. When you have multiple devices with the same issue it is more likely than not that the issue is software related. For example, my LG G3 was great up until I received the Lollipop update then, wouldn't you know, I stopped receiving notifications for a lot of apps while connected to wifi. This is a software issue and is not Verizon's fault. However, if you believe that you are owed a brand new phone, you should take it up with Samsung. You are just as much a customer of theirs as you are VZW's.
Then it sounds like VZW broke the contract and gave you the option to upgrade at a discounted price and you purchased the Galaxy S5. So here, there was, as you say, a meeting of the minds. Whether you misunderstood the terms or they were not explained to you remains to be seen. However, VZW did NOT have to let you upgrade but when you do you are ALWAYS held to the new contract terms. THEN...they refunded the $40 upgrade fee for you. I still can't see how you are making out badly in this deal.
It was hard to decipher your post and I am still not completely sure of what you are talking about with the home service.
What do you expect to happen at this point? You won't (shouldn't) be given any more considerations. That has already been done. What it sounds like to me is that you are causing all of the stress in your life. If it is really that bad with Verizon, you are free to break your contract by paying the Early Termination Fees and switch carriers. There is nothing holding you to VZW.

How-do-i-use apple calaendar to-allow-my-staff-and-i-to-share-calendars-but-not-have-my-alarms-going-off-on- their-ihones

how-do-i-use apple calaendar to-allow-my-staff-and-i-to-share-calendars-but-not-have-my-alarms-going-off-on- their-ihones
Really annoying can it be done.?
Searched everywhere for an answer surely other people have had this problem
Cheers

https://discussions.apple.com/message/19818985#19818985

HELP ME PLEASE!All my downloaded VIDEOS turn off on their own while playing

PLEASE HELP ME !! All Videos downloaded to my I phone turn off ON THEIR OWN while playing. Some play for two or three minutes then turn off--some play for 15 minutes, then turn off. Plus rather than letting me resume play from the point at which they turn off--they all go back to the video starting point. THIS HAPPENS with ALL videos--!!! Videos from i tunes plus home made videos. I have taken the phone to my local Apple store--they had no idea why this happens and they gave me a new phone ( very polite and nice process) however the same thing happens on my new phone. I called Apple support--they had no answers. Please help--I spent a lot of money on the new i phone ( pre discount price) plus bought a brand new computer to make all this work with video and so far a big disapointment!! My computer is an HP Pavillion Elite - model m9040n- with an Intel Core 2 Quad Processor Q6600,,memory 3GB DDR2, NVIDIA GeForce 8400 video card, using VISTA WINDOWS HOME PREMIUM. Anyone out there in cyber world-PLEASE HELP ME!!!

Thanks for your note. Glad to get all the help I can with this problem. Apple had me Update the phone several times and then restore the phone 3 times. None of this helped. I have even tried an update and restore wwith the new phone. PS: In your note you mentioned that Apple may have had an issue with video turning off before--did I read that corectly?

My phone wont go blank when using it so i keep cutting people off. Can u help me please

Can you help out there, My iPhone doesnt blank out when on a call causing me to cut people off or mute. Does any body know the problem caus i spoke to apple and they sure as **** dont. Ta

Thanks for that, but i am not using headset just the phone against my ear and my ear is cutting them off.
Pedro

We have three users on my desktop and since I upgraded to 8.0.1, Firefox has been deleted off of their accounts. I've tried installing it separately, but it still won't run. How can I fix this problem?

We have three users on my home desktop and since I upgraded to 8.0.1, Firefox has been deleted off of their accounts. I've tried installing it separately, but it still won't run. How can I fix this problem?

See:
*http://kb.mozillazine.org/Browser_will_not_start_up

Is FACES optional yet? I would so love to turn it off.

Is FACES optional yet? I would so love to turn it off.

You can't turn it off. See this Discussion
You can sort of deactivate it by opening an Event, for example. Click the Info button. In Info/Faces, click the triangle

IPhone 4S..unable to turn cellular off in IOS6..continues to show verizon even though cellular turned off in settings

iPhone 4S..unable to turn cellular off in IOS6..continues to show verizon even though cellular turned off in settings

Thanks .. Your feedback helped:)

I want a iPad 3 now cause apple ripped me off I have only had my iPad for 2 months

How can I trade my iPad2 in for the iPad 3

Not to mention, there has been talk on this coming out this year for MORE than two months. Don't blame Apple!
Wait a minute, I've only had mine for 10 months! Holy CRAP I was ripped oof TOO !!!!
I can't believe how many of the whiners posts I have read in the last two days.
It's one thing to just ask if there is a trade in policy, it's another thing to say Apple ripped you off.

Verizon loves to rip people off on their bills

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