VERIZON - No good

It comes down to it that it really does NOT matter what phones you have or what kind of service/plan you pay for..... it all ****!
They make you sign a contract.... and charge you for services you never use or get. If you have a problem or need help, good luck on reaching someone before you are too irritated to speak. And then the website won't let you log on. Oh, let's not forget that you pay all that money to Verizon, but you are merely a member on your own account! So sorry but you can't do jack for you don't have permission or privileges to your phone or your account!
I do have one good thing to mention about Verizon... they have more coverage, which has me thinking maybe coverage is not that important since I can step outside to get more bars!
I'm shopping around now!
Message was edited by: Verizon Moderator <<>>

They made you sign a contract? No you elected to sign a contract via purchasing a phone at 90% off retail.
You could have paid the full price and you would not have had a contract. Very simple.
The online account can be fixed via calling *611 or 1-800-922-0204 also these numbers can be used for customer support.
If you don't like the service you can also just leave. Pay the early termination fee, go to T-Mobile and pay full price for your device, they pay early termination fees, the service is cheaper and it is unlimited talk, text, and data for $70 plus tax and surcharges around $85 a month. However that price will be increasing on March 23, 2014 so you better hurry.
Oh to be fully honest, you may have terrible coverage and customer service. But that is the chance you take.
Choose carefully
Good Luck

Similar Messages

How many people think Verizon is GOOD at "customer service" - or is that an oxymoron?

Back when Comcast’s customer service was reported to be HORRIBLE (okay, it sounds like many think it still is), one frustrated but motivated customer created this website: www.comcastmustdie.com. (For real! YOU CAN STILL GO THERE - CHECK IT OUT! That’s inspiring evidence of the power of the people!) I read about it in a USAirways magazine article about a bestseller business book on customer service and the lack thereof. The instant I read the site name, I could identify 100%! Obviously so could many others! Which is, no doubt, why this very popular site got Comcast's attention at some point. (Again, go check it out and also surf over to www.customercircus.com.) Supposedly Comcast promised to do better and yet judging from current behavior I read/hear about, have they really changed? The moral of the story for Verizon: TAKE NOTE! When you treat your loyal customers like you couldn't care less ... when you don't bother to be upfront about which stores are actually "Verizon corporate" vs. those "retailers" you distance yourselves from when you need to ... when you make better offers to NON-customers than EXISTING-customers ... when you outsource your technical knowledge, your in-store help, your telephone customer service ... when you have chain upon chain of hand-offs so nothing can be resolved by one call or one chat and as a result, every issue requires many other time-sucking, anger-producing efforts ... THAT'S when you step deep into the Crappy Customer Experience Camp. Translation: LEGENDARILY DREADFUL, EMBARRASSINGLY INCOMPETENT and FLAGRANTLY OFFENSIVE CUSTOMER SERVICE. Seriously, Verizon, that's how you want to be known by the people you serve? That’s how you want your current customers to describe you to prospective customers? I bet your competition is itching to prove they can treat us better! Shall we let them?

People only think customer service is bad when they don't get what they want. Usually what they want is very absurd and goes against everything that is written in a contract that they have signed. The customer is always right is completely wrong! I don't understand how people can just demand stuff.

Thinking of taking Sprint up on their current offer, of cutting your bill in half and paying off my Contract with Verizon. Good idea?

I think it's ridiculous I'm paying almost $100/month for the lowest plan I can get.
Might just have to take Sprint up on their current offer!

I used to have Sprint on one line and left because the coverage is woefully lacking when compared to Verizon in my service area. This does not mean it wouldn't be sufficient for your service area and/or needs. You would have to decide that for yourself.

Is there another provider with good Customer Service and good Coverage over Oxford, Main?

Hi,
Reason
I am from UK and am trying to find out how best to sign on to a US mobile network and one with the appropriate coverage, as I will be in New England for 3 months, 2 of that around Oxford, Maine. I have joined this forum just hoping for more helpful advice having experienced a very poor Sales & Customer support via both the Web Chat and Phone medium.
Poor WebChat Support
Earlier whilst finding from the website the network coverage claims by Verizon over the Oxford area, I took up the WebChat support that popped up. The first Chat agent advised Verizon don't do PAYG! Have disappointedly signed off, I reasoned to myself that can't be as there was an option to select Prepaid coverage on the Verizon interactive map! So I persevered with exploring the Verizon website and found a whole section on Prepaid, with a even a dedicated WebChat button on the page. So realising it must have been a terminology misunderstanding, I clicked on the WebChat request to try to ask for any pre-requisites, as when I was last in Canada (Ottawa) to buy a SIM, evidently it is not common to sell PrePaid in Canada. It was over an hour to get one sorted because of all sort of procedures. The second Chat agent at least admit he didn't know what is PAYG- then even when I spelt it out he only understood it as another term for Prepaid- then advised he can't help me (even though I later found out it is even the actual name of one of your number of Prepaid Plans available!)! Instead he informed I best call Customer Support on 9085594899 despite reminding him I am in the UK. When I asked about hours of service and the time difference (being at 17:00 hrs in the UK) - he told me not to worry as it's 24 hours support!
Poor Phone Support
The number given turned out to be only for Roaming and Mobile data support only! The first option requiring a registered number which obviously I don't have, so selecting the second the call just got cut-off eventually after ringing on unanswered! Frustrated I found via the Contact Us link the supposedly 24 hours number for Pre-paid Customers 8882946804. After finding the one option to speak to an agent without having to key in a registered mobile number first (I think Credit Card payment), again the call just got cut-off eventually after ringing on unanswered. Then thought may be best try the Consumer Sales line 08002564646 given on the page, and it finally got answered but turns out to be for Business account only (which is a different number according to the webpage!) At least the Business Account agent heard my problem and agreed to stay online until she successfully transfer me to a Prepaid agent. The Prepaid agent on the otherhand couldn't be less helpful. Completely ignored my query on any pre-requistes to sign on any Prepaid plans just wanted to know which Prepaid plans I was interested in and then just rolled off the tariffs for the plan I happened to mention and wanted to get me off the phone. I had to ask her again for any other common requirements - she just say I pay for the tariff plan! No interest to talk me through the process.
Extra item only identified on FORUM under a topic "pay as you go activation fee?"
Yet with such poor assisstance from the formal sales/customer service that I thought to try to search for better awareness within the Forum. To my surprise it was only here I learn of an activation fee to add to any Prepaid plan irrespective of Phone in Box or Customer own Device! As explained by AyaniB_VZW .
Whereupon I gone back to the Verizon Wireless website on Prepaid plans and below is all that it has summarised with the relevant words highlighted in RED by me- NO mention of Activation Fee. Where will I find this activation fee identified on the Prepaid plans pages rather 'hidden' behind small print/ T&C link? As it seems Verizon has good coverage and range of Prepaid options - but inadvisable to incurr any issues or queries after taking up the service.
"Prepaid Plan
Get Freedom & Flexibility
The wireless service you want. No annual contract. Join over 5 million prepaid wireless users on America’s most reliable wireless network with no credit check, no hidden fees or charges and no bills.
How it works:
Simply pay up front to enjoy unlimited talk, text and a prepaid data plan on your 3G smartphone. If you go over your data allowance, pay just 5¢ per megabyte."
Where did I miss the activation fee term when signing onto PrePaid Plan on the Verizon Wireless site?

<This discussion is now closed for crossposting violations per the Verizon Wireless Terms of Service. See Visiting States for three months for any replies.>

Fed up with Verizons slow EVERYTHING!

I have had Verizon wireless for a long time. Up until they went to 4g, my service wasn`t too bad. I live so close to a new tower now that I can see it from my rooftop. My service is slower than dialup, when I can stay connected. I have tried 4 different modems on my desktop and laptop running win xp. I`ve called customer service and they run me through all kinds of tests and checks, uninstall and reinstall, system checks, etc. Every time my system is right. This has been going on for over a year. I have even installed external antennas on my roof to help get a signal, 3 different antennas too. I`ll dial up to Verizon internet and have 3-4 bars on top and 3 on the bottom (1x). Then after 2-3 minutes it goes to no bars and disconnects. Then in 1 minute it reconnects with 3-4 bars etc. This has been happening at all times of the day and night with different computers and modems. I live just south of Roanoke,Alabama and they just put in a new tower less than 1/2 mile from my house (as a bird flies). I get no better service since the new tower went up than I did before it went up. Everytime I call customer support they say there is nothing wrong with their system and there have been no complaints. I HAVE BEEN COMPLAINING!!!!! Everybody in my area that has Verizon wireless say their service is bad too, but Verizon won`t do anything about it. They even claim I`m in a 3g area!! I`m fed up with them now. My contract is up in a couple months and I will NOT keep my service with Verizon and will recommend to everybody to NOT waste their money on Verizon. Then I read where Verizon is laying off thousands of employees because they don`t need them and paying their CEO millions each year...for what? Verizons service has gone down hill these past few years and I`ve had enough of paying $60 a month to sit and look at a screen than doesn`t go anywhere!!
Verizon is good at talking the talk but they really drop the ball when it comes to following through. For $60 a month I`ll go with a sat dish for my internet and have the speed and reliability Verizon promised THEY had when I signed up.
I HIGHLY recommend everybody avoid Verizon wireless.

Dansimonds, I regret to hear about the issues you've experienced with slow speeds in your area. I do show this as a 3G area, but no 4G towers in the area, so that should not affect you. What device are you using? Have we ever submitted a trouble ticket on this line for you?
MarquiaF_VZW
Follow us on Twitter @VZWSupport

***FYI- AT&T IPHONE OTTERBOX CASES WONT FIT NEW VERIZON IPHONES- CLICK HERE WHY

So like me, many verizon users in the US are excited to get their hands on a new iphone, i purchased a black and pink defender case from otterbox so ill have it when i get my iphone...well i started to do some research and found out that APPLE wanted to fix the pre-existing problem they experienced at AT&T of the antenna band on the bottom left hand corner and its ablity, when covered up by your hand, to lose service and drop calls. so Apple redesigned just the side as for the verizon iphone, the antenna is now at the top...pushing the volume buttons down more.....THIS CREATED THE PROBLEM OF THE OTTERBOX CASES NOT FITTING. I SPOKE WITH OTTERBOX CUSTOMER SERVICE ABOUT THE RELEASE OF THE NEW VERIZON CASE FOR THE IPHONE AND THEY SAID THEY WERE WORKING ON THE DESIGN AND THAT IT SHOULD BE FOR SALE IN THE UPCOMING MONTHS......DISSAPPOINTING...I KNOW! you would think, with their cases so high in demand, that they would have already released the cases before the iphone release...they would have made more money that way but hey...what do i know..lol
but i wanted to share this information so that people wouldnt spend their money on a case that wont fit and can wait til the RIGHT cases are up for grabs!!
**no i DO NOT work for otterbox nor verizon.
GOOD LUCK WITH THE SEARCH OF THE IPHONE 4!!!

Suupa wrote:
jordiegirl wrote:
So like me, many verizon users in the US are excited to get their hands on a new iphone, i purchased a black and pink defender case from otterbox so ill have it when i get my iphone...well i started to do some research and found out that APPLE wanted to fix the pre-existing problem they experienced at AT&T of the antenna band on the bottom left hand corner and its ablity, when covered up by your hand, to lose service and drop calls. so Apple redesigned just the side as for the verizon iphone, the antenna is now at the top...pushing the volume buttons down more.....THIS CREATED THE PROBLEM OF THE OTTERBOX CASES NOT FITTING. I SPOKE WITH OTTERBOX CUSTOMER SERVICE ABOUT THE RELEASE OF THE NEW VERIZON CASE FOR THE IPHONE AND THEY SAID THEY WERE WORKING ON THE
DESIGN AND THAT IT SHOULD BE FOR SALE IN THE UPCOMING MONTHS......DISSAPPOINTING...I KNOW! you would think, with their cases so high in demand, that they would have already released the cases before the iphone release...they would have made more money that way but hey...what do i know..lol
but i wanted to share this information so that people wouldnt spend their money on a case that wont fit and can wait til the RIGHT cases are up for grabs!!
**no i DO NOT work for otterbox nor verizon.
GOOD LUCK WITH THE SEARCH OF THE IPHONE 4!!!
Check out OtterBox's Twitter page:
Info on the Verizon's Iphone 4 cases
http://twitter.com/#!/OtterBox
Twitter comment:

Verizon USB720 problems

Purchased my Mac a year ago and also subscribed to Verizon Broadband Access with their USB720 connection to the Mac. We travel full time and the combination has worked great since installed, Last week we upgraded to OS10.4.11 and Verizon wouldn't work. Went to a Genius bar in Tucson and they seemed to get it working by downloading some new driver from Verizon. By the way I'm not all that computer savy so I can't really say what they did. Things seemed to work fine when I left the "bar". Got home and fired up the Mac and Verizon Access Manager icon was not on screen, there was a install icon so I went through the install procedure again (I assume they did that at the "bar" also.) After 5 minutes of the reinstall procedure I get the Access Manager and things work fine. When I shut down the Mac and restart I have to go thru the reinstall process again. What is going on? How to I get the Access Mgr icon to stay there when I shut down?

I have also had problems with the USB720...I have a brand-new (Christmas) MacBook Pro, and I'm getting lousy speeds with it. I thought it was just the device, but my husband and brother, both PC users, have gotten great speeds with it. My only advice would be to check out downloads and support from Verizon. Good luck!

Samsung SCH-LC11 experience in Las Vegas - not good

I was in Las Vegas last week for the HP Discover 2011 convention. This was a 10,000+ sized conference.
I have two datacards one from Sprint and the other Verizon, both 4G and WiFi connect. Both carriers have, at least according to the website, good coverage and I had a good signal showing. The event was held at The Venetian and my hotel was next door at Harrahs.
I ended up using my Sprint device most of the time.
First day, Sunday, Verizon was good. Monday could not get a 4G connection, or a 4G connection but data would not flow. 3G sometimes and very slow.. Had trouble next two days. Called Verizon and tech walked through normal stuff (turned on, signal, WiFi settings, etc...). We ended up resetting the device with the button under the battery cover and got it to work. At least until the following day when I was back to square one with the same original issues and could not use Verizon until I restored it to factory settings (used the browser interface this time).
Litterally, would power up my Sprint and I was going. This was clearly an issue with the SCH-LC11 and not my laptop.
With an event of that size naturally the wireless networks were busy or swamped. But I was very surprised and disappointed at how quickly the Verizon was not usable. 4G may not yet be ready for prime time.
If you travel, must have an Internet connection and are counting on this device/service, you might want to consider having a second carrier available.
I was very pleased with Verizon tech support and even got a followup call, but I could not use the device when I really needed it.

Hello dalewood,
I do understand the importance of being connected at all times. I know you are no longer in that area for us to further assist, but I do want to inquire if everything is working well for you now?

What should Verizon do about privacy?

Situation. We buy Verizon's goods and services, but . . .
Verizon reps place unsolicited calls to my cell phone every day at about the same time, sometimes multiple times in a day.
When asked to stop, we are told to listen to a recording and then wait 30 days for this to stop. Meanwhile the calls continue!
We are seriously considering switching providers because this is the only was to record our frustration.

Block the number or use WhosCall which will send suspected scam to voice mail.

Verizon is a bad company, people in here Stuck at 3mpbs

edited.

At the point, I think I would be ecstatic to get 3 Mbps. When I first agreed to this plan years ago, I was supposed to get the highest speed available which I think was in the 7 - 15 Mbps range. I never got that but it was like pulling teeth to get any help. The last time I tried, some put in an order for FiOS after I repeatedly told them I was not interested and I ended up with no phone or internet access for more than a week, so I finally gave up and settled for what I had because it was sufficient for my needs. Over the years, the speed has steadily dropped as the push toward FiOS has steadily and very aggressively increased. Although I have never changed it, my account now says that my speed is supposed to be 3.1 - 7 Mbps and, of course, there is no record to be found anywhere that it was ever any higher than that. Now my speed has dwindled to a consistent download speed of .40 to .41 Mbps and a consistent upload speed of .77 Mbps, so to get to 3 Mbps would mean a 6X increase for me. As slow as it is right now, it's practically impossible for me to even pay my bills or check my email, so I'm seriously considering dropping Verizon for good.

Throttled with lies

I'm the bad guy... at least according to Verizon's throttling policy for the remaining "unlimited" (haha!) data customers utilizing 3G. And yes, it is throttling, "network optimization" doublespeak aside; a better term might be "bottom line optimization." I understand the desire to not end up in the same situation that ATT/Cingular did, whom I left for Verizon because their connectivity became atrocious. This action, however, is a step backward, disrecpectful of their most active users, and demonstrates a glaring lack of vision with regards to the ever-blossoming world of mobile data connectivity. I'm technically knowledgeable and understand that 10 million users all maxing out their connections 24/7 is unsustainable with existing architecture, I get it, but that's not what's happening. This action is nothing more than a means of forcing the remaining "unlimited" (again hah!) data users off of these grandfathered plans and onto the new tiered rate structure and ultimately is about $$$ and not equal opportunity bandwidth allocation. And if bandwidth is at that much of a premium, then it's Verizon's fault for not appropriately scaling up to accomodate the incredible increase in data users driven by it's own push towards smartphones for everyone and the adoption of the iphone; not the fault of users that use more data than the average person.
Verizon explains, as justification for this bandwidth throttling, that they are trying to protect the 95% of users who do not exceed 2gb/month by reigning in these "abusers" who use "inordinate" amounts of data because apparently Verizon's network is so weak that a mere 5% of its user base can completely ruin the experience of the other 95%. But wait, this does not apply to 4G customers or anyone that's on the tiered billing plan. So, if being an "abuser" and using "inordinate" amounts of data is OK as long as Verizon is making more money, then it's really not about bandwidth consumption is it, because those same heavy users are not being throttled... as long as Verizon makes more money. My friend has a 4G phone that NEVER gets 4G connectivity because 3G is the best we have in our rural state, he also upgraded to this phone just prior to the elimination of the "unlimited" plans. Yet he is not affected by the throttling. We are both just over 7gb for our current billing cycle, my phone has been throttled and is now essentially unusable for the very things that it is marketed for; I can send texts, emails, view basic website but any sort of streaming is now out of the question for the remainder of my billing cycle? Possible the next cycle as well? Even many websites load painfully slowly because most sites are pretty graphic intensive in this day and age. And so I am paying for a service that the service provider is now preventing me from utilizing as intended. My friend, at the same level of data usage on an unlimited plan, is unaffected.
Also, with regards to "network intelligence" not being "throttling" because it only, well, throttles in areas that are "congested" that's not accurate. I live in a low population bedroom town, a large percentage of which, I assure you, are not avid smartphone streamers and many of whom have landline broadband connections to their homes. I would often get 900kpbs upwards to 2mbps regularly when streaming and do so without interruption or pausing to buffer in most cases. Since my "throttling" the other day I cannot break 300kbps and anything I stream pauses every 60 seconds to buffer as I watch my bandwidth oscillate between 50kbps and, at a rare maximum, 300 kbps. This is not a congested area. I go to work in a more heavily-populated town, still 300 kpbs max. I take lunch and go into the city, the largest and most populated city in our state, still 300, actually popped up to 350 in what I would consider the most congested portion of our state. Where's the "network intelligence" Verizon?...
7gb! Wow, how can you possibly use that much data?!? Is it really that hard to comprehend how someone could easily tear through that much data? Utilizing the Netflix app alone, an app approved and available in the Market, this can be accomplished rather easily. A rough average on an hour episode of streaming media is, ballpark, around what 300mb? So, watching 7 one-hour episodes of a tv show streamed through Netflix would equate to around 2gb; you're now an "abuser" using "inordinate" amounts of data. "Inordinate" apparently equating to watching two 1-hour tv shows/week streamed through your phone. Given that the average American watches 5 hours of tv a day and spends even more time online, that usage estimate is actually conservative relative to the typical level of media consumption in the United States.
If Verizon wants to used a tiered billing system as everyone is now, that's their perogative, however modifying plans previously labeled as "unlimited" in order to correct for a forecasting mistake made by Verizon itself is unacceptable. Verizon, you should have allowed these plans to expire within their existing contract dates without meddling with individual users' bandwidth allocations; they would have all eventually gone away and you would have a lot fewer **bleep**-off customers. I repeat, I have a phone that is now essentially unusable for the majority of functions that it is marketed for because of an inentional restriction against me as a customer by Verizon... yet I am expected, of course, to continue paying for the very service they are essentially blocking me from using because, while Verizon can modify the terms of any contract they see fit, I certainly cannot. What if your cable provider, most of which utilize streaming video through digital cable boxes now, turned off your cable access for the rest of the month or only let you watch channels 1-10 because, sir, you've been watching far too much tv and it's preventing our other customers from viewing shows... mmhmm, that wouldn't upset any tv viewers now would it?
Verizon, of course, knows that other providers do this as well and that I, of course, want to continue my media consumption, and so they have the upper hand. I, like an increasing number of people, use my phone for everything. I have no cable, no cable broadband, no landline phone, my phone is my connection to the world, partly because that's how I prefer it, partly because I can't afford to pay several different companies for access to the same thing. I either fold and drop $300 on a new 4G phone and renew my contract with a tiered data plan and get financially raped and have to constantly stress about how much data I've used or I incurr a new monthly fee with, say, my cable provider to avoid having to pay out the nose to Verizon for access to the SAME content.
Rant aside, the bottom line is this: Verizon is lying. Let me say that again, Verizon is lying about the justification for this move. It's not about equal oppotunity bandwidth, it's about Verizon realizing they can increase their revenue stream... otherwise, wouldn't those tiered folks be getting throttled as well if they "abuse" and use "inordinate" amounts of data? Oh no, of course not, Verizon just bills them more. This scenario is as ridiculous as charging $20/month for text messaging, which, by the way, is also data.
Here's an idea Verizon. Why not take some of piles of money you're making by fleecing customers with "abusive," "inordinate" fees and upgrade your network to accomodate the very scenario that you as a company have been promoting, if that is in fact the real issue at the core of this. And maybe someone in your PR department will think really hard about demonizing your users in the future for using your product in the very manner it was intended and painting us as outside the law to the bulk of your client base. This little to do with heavy data users and everything to do with $$$ and possibly the inability of Verizon to meet the service needs of a exponentially growing smartphone market that it helped to encourage.
I have gone from highly recommending Verizon as a service provider to other folks to now being dissapointed and bitter from my experience. All of this, of course, occurred without any notification to me or any kind of notice either on my online account management or in my electronic bill, as they also apparently stated would occurr. More than likely this and the new tiered billing will lead to me seeking another form of connectivity and dropping my Verizon plan options to the absolute minimum across the board or switching phone providers simply because of how insultingly this has been framed, and I suspect I'm not alone... which results in less $$$ to Verizon. Good job, guys.

Spot on _ BULLS EYE!! You aren't alone. I want to validate your rant. Verizon went out of their way to sell me the same $59.99 unlimited broadband 4 yrs ago and have now been hassling me and twisting my arm with every aggravating phone call I make to complain. I have had the throttling removed three times. This time they said we can't remove it but change your plan and you'll be at full speed immediately. I am sick and tired of the lying. They all can't even tell the same story. Just last week I was told by more than one employee that my device must be bad because they don't throttle.
Occupy Verizon would be good - How do you get these ****** to PAY - Are their any Attorneys out there - I know they originally sold THOUSANDS of those plans. I'm ******!!!!!!
A Corporation that tells lies and different stories from its employees has to be held Accountable - Financially
Give me back my $59.99 per month times 48 months and its still not enough for the hell they have put me through. My computer has been slowed to the point my mail center timed out and was unable to download important PDF Contracts. HELLO!!! Verizon - Thats money out of MY Bottom line. Get it? THX

Comcast to FIOS questions

I am considering switching from comcast to Verizon FIOS. I have questions that have not yet been answered for me. Until they are, I will not be able to make the switch.
1. After the main FIOS comes into the house, does it then use the existing COAX cable to connect to my TV sets? I have gotten conflicting answers on this.
2. With my current Comcast set up, I have two DVRs on the main TV so that I can record more than 2 shows at the same time. Each DVR has a separate remote control since they are different manufacturer models. I have read that will not be possible with the Verizon FIOS setup. What alternate solutions are there?
3. In my current set up, the cable comes into the house and then the COAX cable is split multiple ways so that it feeds my computer and wireless router (via the Comcast cable modem) and also feeds to my main TV on the first floor (split again to go to the two DVRs) and via COAX to an upstairs bedroom. If those various COAX hook-ups can be used for the TV, then things are good. If a new cable needs to be pulled for the upstairs TV, then that is not so good.
4. The current telephone connection box is on the opposite side of the house from where the Comcast cable enters the house. The FIOS box on the street is on the same side of the house as the telephone connection box. How will the technician come into the house? Will the existing copper phone lines still be used?
5. With respect to #2 above, what about using TIVO. If I get a TIVO box and their subscription for my second DVR, what fees from Verizon will be required to make it work (e.g. cablecard, etc.).
6. With respect to #3 above, that upstairs TV is currently using just a digital adapter box (Comcast just raised the rental fee for that from $0 to $1.99 per month). I don't need any sort of DVR up there -- does Verizon have a similar device and what will its rental fee be.

Note that these forums are for customer to customer assistance. You won't find Verizon answering specific service or pricing questions here. For that, you need to contact them directly through the methods listed on their "contact us" web page.
FiOS is fiber to the home. At the home, a device called an ONT converts the fiber to coax and telephone. The ONT can be mounted inside or outside. A power supply with a backup battery is installed inside near an AC outlet.
Once the ONT is installed, it connects to your existing coax network for TV and internet. It connects to your existing phone wire for phone. If the ONT is far from an existing connection point for either, then the technician will need to run new coax and/or phone wires.
The Verizon router connects to the in-home coax network. The coax provides both the WAN connection to the ONT and a LAN connection that is used by the set-tops. In home computer equipment connects to the router's WiFi and wired Ethernet ports. The router can be located anywhere with access to a coax, power, and whatever computer equipment needs to be near it.
Verizon does have low cost set-top boxes. You'll need to contact them for the details.
It may be possible to get two different models of DVR, but unlikely. Note that Verizon supports multi-room DVR, so you could put them in different rooms and be able to access all recordings on both DVRs. Another solution is to use IR remote sensors on both boxes and locate the sensors far enough apart that you could point the remote in different directions to select which box you control.
It's impossible for anyone on this forum to know how they'd do the install at your home. Your best bet is to read more info on the web (on Verizon's pages as well as places like dslreports) and talk directly to Verizon.
Good Luck.
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.

Who can I talk to that can help me decide Edge over Contracts and new phones?

My phone is due for an upgrade. I have two other phones on my contract but their phones aren't eligible until July 14 and June 15. I want a breakdown of both the contract more everything plan and the edge more everything plan. I would like to try and sync all three phones together with the same date for renewal. I spoke to a customer service rep last night who told me it would e 180 for three new phones and monthly total charges for what I wanted. She did not email as she indicated she would with all the breakdowns for what I asked for. Is there anyone at verizon that knows what they are doing? You keep saying you don't want to lose customers but if this is the way you do business, it isn't any wonder people are leaving. I am very frustrated and have been a customer for well over 15 years.
Help please.

What breakdown do you want. If you look on the website, the monthly Edge price is listed next to each phone. The one time contract price is listed next to each phone. Information on the More Everything plan is listed HERE. If entering into a new contract, there is a $30 upgrade fee for each line upgrading on contract.
If you purchase a phone on the Edge plan and have less than 10 GB monthly allowance, you will get a $10/month discount on your phone access fee. If you have 10 GB or more monthly allowance, you will get a $25/month discount on your phone access fee.
If you want to sync all three phones together with the same date for renewal, it sounds as if you want to enter into a contract. To do so, you would have to wait until your other 2 phones have completed their contracts and then purchase 3 new phones at the same time. Then you would be able to get a discounted upgrade again on all 3 lines in 2 years.
If you want to sync on the Edge plan, you could currently upgrade all 3 lines. With the 2 lines still under contract, you would have to return them to Verizon in good working order to upgrade onto the Edge plan. With the line out of contract, you would not have to return the phone to Verizon. You would then be able to upgrade again on all 3 lines in as little as 30 days, once you have paid off 50% of your phones cost. If upgrading before 12 months, you would have a baloon payment on each of the phones to bring the total of your payments up to 50% of the phone's cost. Once you reach the 12 month point in your payments, you will have already paid 50% of the phone's cost and would therefore not have the balloon payment. When upgrading on Edge, you will have to return the phones in good working order to upgrade. Once you have completed your Edge payments, though, you would be able to keep the phone.

My bill is over $1000 for less than 2 months charges

Hello I have a 3G verizon USB modem. I pay around $100 per month and have been a loyal customer for 5 years. Recently I received a bill for $700 charges. I called verizon and they said a larger than normal amount of data charges were appearing. Apparently my child was watching Netflix through his computer. I immediately cancelled the plan as it seemed ridiculous that I was never informed that I had gone so far above my plan limits. (Friday) .Yesterday , a day later I was called asking that a payment of $1100 be made ASAP. The billing cycle doesn't even end until July but I am being asked to pay before that even ends! I already threw out the modem so that it can't be used ever again. How can verizon in good conscious charge so much for overages to someone who has been a good customer for 5 years. And further how can verizon ask for a payment - calling me before the payment is due? Also the man said if i dont pay it will end up in collection! it will end up in collections before the payment is even due? ive never been late in payments and even had a credit on my last bill!If I was given a phone call about the overages... My bill wouldn't be so high! Why did they know my number when collecting money but not when my usage went up 4 times it's normal usage? I feel I should not have to pay these overages! I have no problem paying the higher rate for more data used for the 2 months but not the overages! Can someone please help me?

Not that it's your business but my credit score is in the low 800s on all the credit bureaus. I just bought a house so I know exactly what my credit is mad although not excellent it's very good!i don't want Verizon to be my friend or my mom but it was a mistake made in a months time so they could make it so I upgraded to higher plan and have me pay that rate for this months bill. I'm not trying to get out of paying, I get it. I just think $1000'for a month of net flicks is ridiculous! It's almost as much as my mortgage!

CAN I GET A STRAIGHT HONEST ANSWER PLEASE?

I have been a Verizon customer for years, my 2 yr contract on 2 of my lines was up more than a month ago. I am now month to month on those two lines because Verizon wouldnt allow me to switch (upgrade the two lines) to the Edge because less than 6 months ago (I am told on March 22, 2015 it will be 6 months exactly) my service was iinterrupted for 3 hours because a pmt was made on my account with the wrong card I had stored in my pmt options (obviously I was not aware this particular card was used), the moment I was aware of the situation I obviously fixed it and paid the balance and the $15 re-connection fee per line to get service activated, as I mentioned previously, within 3 hours. I called Verizon and explained I didnt think this was fair due to circumstances, they said call back on March 1, 2015 and I would be able to switch to the Edge, so I called on the 1st and was told I couldnt Edge Up until the 22nd of March. I am confused why one rep. would say the 1st and another rep. would say the 22nd, I am also confused that my 24 yr. old daughter who has an acount with Verizon with terrible pmt history was able to Edge Up and receive a new phone even though she wasnt even eligible for an upgrade (her contract was not ended), but I was denied the option when I had 2 out of 3 lines that had upgrades (contract ended)? Doesn't make any sense what-so-ever! Can you explain this? Or am I going to hear, "I dont know why your daughter was allowed the option to Edge Up even though she wasnt eligible for an upgrade"? I just keep getting "I don't know" answers, or flat out "wrong answers". Can Verizon give a straight up correct answer? .

While your daughter's payment history may be bad, only the last 6 months of her history has to be good. Prior to that does not factor into meeting the requirements.
At to entering into an Edge agreement before her contract ended, Verizon occasionally offers Early Edge where you can purchase a phone on Edge before a contract has been completed BUT the phone purchased on contract has to be returned to Verizon in good working condition or else there would be an additional $300 charge added to the account.

VERIZON - No good

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