Verizon Services/or better no service

Whats a good customer have to do to talk to a PERSON that speaks GOOD english and can help with problems ,not a computer. I took 3 surveys this morning but got no answers or help. Complanit to Consumer protection Office of Attorney general iminent.45 minutes on the Verizon sight and still no help/phone is a message with false promises/I pay for internet 24/7 but spent all weekend with intermintent service and slow speeds.

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Similar Messages

Does Verizon REALLY care about customer service?

OK, to be fair, I do realize that I've been attempting to make an order for a high demand product on a day when thousands of others are doing the same thing. But, I guess I expect a company like Verizon, one that boasts how cutting edge their technology and networks are, to be a little more prepared for the influx in website and phone traffic. It took, no less, than 2 hours to complete a pre-order transaction due to technical failures on both the web and phone support. Isn't this what my $30 upgrade fee is supposed to cover? Wasn't I told that the additional money I pay to upgrade is to ensure a "positive customer experience"? Well, my experience was anything but positive today. The website crashed 3 different times. I was disconnected at least three times, and when I received an autocall for a customer service survey, even THAT didn't work! Verizon, do you want to know the answer if my recent experience with customer service solved my problem? I'll tell you, the answer is NO. Do you care? I doubt it.
I'd threaten to leave as a customer, but unfortunately, where I live, Verizon is my ONLY option. I'm in a rural community and there are literally no other providers in my area. So I pay ridiculously high fees, for substandard service. I can only have successful phone conversations from the south end of my home, while standing near a window, completely motionless. If I move, call drops (even with good signal strength).
But I guess I should be grateful for the experience of being a Verizon user, and continue to pay them additional fees for the privilege of being one of their valuable customers.
While I am forced to be a Verizon customer due to my geography, you can bet that when asked by others what my opinion is of the company, I'll encourage everyone to make a different choice if they can.

Thats why I normally do not get involved with writing on message boards, especially corporate boards, too many company employees write comments like that on behalf of their office…and yes, cellular service and home communications services are a little more that a “soda” and yes, I do expect loyalty to be a two way street….end of thread, unsubscribed from this farce….

Frustrated with Verizon and their inconsistent Customer Service

I am so frustrated with Verizon and their Customer Care/Service. I have never been told so many different things. It seems that there is no consistency with what they tell customers. I called and explained to them that I have been with them for over 20 years that we were looking to save on our monthly bill. They said that with my employee discount, and they checked to see if I qualified for other discounts, I didn't and they lady could have cared less to help. My Verizon/employee discount is changing (decreasing in percentage saved), Sprint and AT&T offer a higher discount with my employer. I spoke to Sprint and AT&T and they offer not only better discount, they are cheaper (and AT&T coverage is better here where I live, versus very broken up where I live when it comes to Verizon). Anyway, I called back and spoke to a Rep. named Kayla who was more than happy to keep us at Verizon. I questioned the Edge plan, and that none of our 5 lines where up to where I could get it. I asked her if she could speak to someone and make an exception. She did and said that was not a problem that since we had been loyal customers for over 20 years, I could do the Early Edge on all 5 lines, that she could go ahead and place an order for 5 new phones of what we wanted - and that when I received them, then I would have to send Verizon back the 5 phones that we currently have. I thought great. I'd be saving atleast some money going this route. I told her that I wasn't sure which phones we wanted that I would find out and call back. I did the online chat later because I had a question, and that Rep told me - No, that wasn't going be happening at all that I was misinformed. This is not the first time that this has happened with Verizon. A rep in a store told me if I bought this Verizon tablet ($99 with a $99 mail in rebate - Free, I liked that - then he said if I did that, he could save us $20 per month on what we were currently paying per month). Well, low and behold - I got an extra line - a tablet that I had no use for (he got me at the whole "I'll lower your bill $20 per month". I fell for it, and it didn't save me one penny. In the meantime, I put Sprint and AT&T to the test - I spoke with each of them about 3 different times each and got the same answer each time from both of the providers. Customer Care/Service and consistency and not misleading customers is what is selling me. I will gladly spend my $3,400/year elsewhere - and save money in the process. Anyone else have similar experiences???

Early Edge works by having you turn in the phone on the line that is early edge upgraded. You then start paying for the full cost of that phone over 24 months, sooner once you get to 75% paid off on that phone, where you can trade it in and start again on another phone, but you will have lost the money already paid up to 75%. When you trade in the phone for Early Edge and then trade in the new phone for edging up, the phones must be in perfect working order with no damage of any kind.
The money "saved" comes from being on Edge where, if the phone is on a plan with 6GB or more data, you save $25 per month on each Edge phone, $15 if on a plan with less than 6GB. However, you turn around and put that $25 back onto the phone payment each month, so you DO save $25/$15 but you basically break about even on a 6GB and greater plan after the phone cost.
BUT, in the end, if you get a better, more reliable signal from ATT, and you have an awful signal with VZW, you might consider a switch, but you'd have a large sum of ETFs at this point to cancel all 5 lines. There are also special stipulations as to who and when one can Edge up or start Early Edge, such as 6 months straight on-time payments.
Verizon Edge FAQs | Verizon Wireless
Early Edge is basically just starting the Edge plan early, so the above page should answer a lot of the questions regarding eligibility. Be warned however, that there are a lot of people with issues who decided to take advantage of this program, namely the trade-in process of sending old phones back and then finding charges on their bill for phones that were "not" received at the warehouse.
It is my opinion that you should not go this route, because if you have less than stellar service now, you are setting yourself up for possible frustration and another 2 years of disappointment.

Follow Up To Verizon Leaves Me Without Phone Service

My intial thread seems to be closed. The problem was moved up the chain and in the end here is what I learned. I no longer have a dial tone because my area was upgraded to Fios, this was the info I got during my call to Verizon. So my phone service was shut off without warning. I asked to have my service cancelled so I am no longer charged and the call was then transferred to India where I couldn't understand the person, probably because I have to now use a cell phone. So I am still being charged by Verizon for a service they disconnected. I can't believe this is legal so I filed a complaint with the Attorney General in my state.

Please follow the instructions in your original thread to interact with the support agents who are awaiting your input. They will not see any of your posts on the public forum.
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer that solved your issue as the accepted solution.

On my new iPhone 4S, I periodically get a "Sim failure" message and I loose my Verizon connection. To get service back I need to shut down the phone and start it up again.

On my new iPhone 4s, I periodically get a "Sim failure" message and I loose my Verizon connection. To get service back, I need to shut down my phone and restart it.

Have you tried removing and replacing the SIM? If that doesn't work, try a new SIM from Verizon, they will usually swap them out for you for free. If those don't work, you might need to get the phone checked out, it may have a bad SIM port.

Verizon's third party application service provider for internationale texts

Hi, I read here that Verizon uses a third party service provider to route international text messages. On that link they say it's a company called Inphomatch, but I found out that Inphomatch merged to another company called Sybase, and on Sybase's website they say Verizon and they are partners. Shoud I think that Sybase is the one that handles international text messages for Verizon now?

Inphomatch handles International Text Messaging for Verizon.

Does verizon wireless have a customer service policy?

I am wondering if Verizon wireless cares about customer service at all. I was trying to become a verizon customer, and I called and verified pricing. I was told that I could get pricing for 30 Gb at $130. I itemized everything in my conversation with the sales person, and came up with a total for my bill. I was very specific in everything that I needed, and the prices I was willing pay. I have two lines that I was going to bring over, and I told them that I didn't want to receive the phones at different times, because I don't want to carry two phone bills at once. The phones were both scheduled to ship out at the same time. Well, the one phone shipped early. I called and talked to several people at the call center, and someone assured me that both phones would be in the package. The next day, one phone showed up. I called and talked to someone again at the call center. They told me that I could take my existing phone, with my new phone, and have them both activated at a verizon store, so I can activate both lines at the same time. I waited until after work, and I drove up to the store. I found out at that time, that it wasn't possible. So, I got back on the phone with more awful customer service call center employees. I was transferred several times, hung up on a few times, and finally talked to someone who tried to help. He told me that I can hold on to the phone that arrived early, and I can wait to activate it when the second phone arrives. I took him at his word, and waited.
On saturday, I called to check and see what would happen if I went to the apple store and bought the phone, instead of waiting to receive the other phone from verizon. I was going over pricing when I was informed that the 30 Gb that was supposed to be $130, was input into my account at $225. I told them they were mistaken, and they told me the offer was only valid until 11/05/2014. I placed my order on 11/10/2014, and I was very specific. I told them that I was offered the pricing, and they told me there was nothing they could do. I called several more times, and I ended up talking to someone who told me my salesperson and her supervisor wouldn't be in until monday. I battled back and forth for the last 2 days making 30 calls to only be continuously lied to, transferred, and received different stories depending on which call center I ended up at. These customer service call centers are not Verizon employees, and they don't give a crap about you, or the service you receive. They lie to you, and try to trap you into a plan you didn't sign up for. I can only receive half the data I signed up for, or I can pay full price for what I ordered. I ask you, where is the customer service? Anyone who is thinking about becoming a verizon customer, or anyone who is thinking about renewing needs to get offers in writing, because they will lie to your face, and tell you there is nothing they can do.

unhappypotentialcustomer,
This is not the experiece that I like to read about. I want to make sure that everything is on the right track. I want to have a chance to go over the information with you. I do see that the 30GB data plan for $130 was a promotion that ended at the start of November.
I do want to check out the account for you. I did send you a private message. Can you please respond back to that message? I want to put a fresh pair of eyes on the account. I'm eager to work with you.
KevinR_VZW
Follow us on Twitter @VZWSupport

Overriding doPost() better than service() method

why overriding doPost() or doGet() is better than service() method
in servlets
thanx

One reason is to help break your code up into more manageable pieces. For example, let's say you have a page that displays a list of Employees when called via GET, but also includes a FORM that lets you delete employees based on checkboxes included on the form with a SUBMIT button. If you use the doService, you'll probably have to do something like this:
doService(request, response) {
if (request.getMethod().equals("get")) {
// handle GET logic
else {
// handle POST logic
}However, if you have two separate methods, it makes the logic a little simpler. For example:
doGet(request, response) {
// handle GET logic
doPost(request, response) {
// handle POST logic
}The distinction is fairly minor, but I do think the code is cleaner without having to check for gets and posts. With that said, I have plenty of servlets that use the doService() method because there is no distinction in those servlets between the doGet() and doPost() functionality.
Michael

Does a 4G phone with a sim card get better voice service that a 3G I-Phone

Does a 4G phone with a sim card get better voice service than a 3G I phone S

Hi SonicT!
Great question! Only data is transmitted via the 3G or 4G network. Is the something I can assist you with?
Thanks,
AyaniB_VZW
Follow us on Twitter @VZWSupport

I cancelled my service, was charged for service which was not provided, and I am unable to find a way to dispute or to pay my bill.

To begin, what ADA-compliant options are available to work with a service representative? I've never found the online chat service support to be available during my waking hours after checking over the last week. I can't find a contact email for support, either. I've been instructed on several occasions that I will need to make a voice call for customer service, but unfortunately, this will not be possible. I will require text-format assistance from customer support to address two issues which I am unable to solve on my own:
1) I was charged for service following the cancellation of my service; this includes a period following cancellation during which no service was provided. After working with a representative in person, I was told that my final bill would be adjusted to reflect the legally billable amount. This was three weeks ago and I haven't received a response, and I haven't been able to find a way to pursue a resolution - What can I do to help move this process forward?
2) It appears I will be unable to pay my bill after this dispute has been reviewed. My phone number is no longer with Verizon. The online bill payment login requires a phone number - I have never been provided with any other account number. Unfortunately, Verizon appears to close access to online bill payment when the phone number is transferred, even to accounts with unpaid invoice amounts. How can I pay my bill online?

kananga wrote:
To begin, what ADA-compliant options are available to work with a service representative? Good question, and one that I don't know the answer to. Does anything on this page help? Products & Services Overview | Verizon Wireless
1) I was charged for service following the cancellation of my service; this includes a period following cancellation during which no service was provided. Service is normally billed through the end of the billing cycle, whether service is provided or not. "Cancellations will become effective on the last day of that month’s billing cycle, and you are responsible for all charges incurred until then." After working with a representative in person, I was told that my final bill would be adjusted to reflect the legally billable amount. According to their legal docs, the "leagally billable amount" is through the end of the billing cycle. This was three weeks ago and I haven't received a response, and I haven't been able to find a way to pursue a resolution - What can I do to help move this process forward?
2) It appears I will be unable to pay my bill after this dispute has been reviewed. My phone number is no longer with Verizon. The online bill payment login requires a phone number - I have never been provided with any other account number. Unfortunately, Verizon appears to close access to online bill payment when the phone number is transferred, even to accounts with unpaid invoice amounts. How can I pay my bill online? You cannot pay online once the account is cancelled. You will be mailed a paper copy of the final bill, and you can mail a check, or possibly call in and pay over the phone. But online is no longer an option once the account is cancelled.

How can I file compliant to Customer service or about Customer service?!!!

Dear Verizon Manager,
I am writing to you file a formal complaint about the Verizon customer service, and to request the refund regarding my Internet service of Verizon FIOS (Account No. 6703004253) for March 2013. This internet service was meant to be cancelled on 25 February 2013, but was not successful, due to errors by Verizon, until 14 March 2013.
I am a client of Verizon FIOS (Internet + TV) since January 2010. Due to the recent move of my family, I cancelled the service in my old place separately. I had successfully cancelled the TV service on 15 February 2013, prior to the move. And after I moved on 23 February 2013, I called on 25 February 2013 to cancel the remaining Internet service.
The associate on the phone told me that the Internet cancellation would be effective 26 February 2013, i.e.. the next day. He said I would be receiving a prepaid stamped box, and had to mail back the wireless router. A few hours after the call, I still did not receive any email confirmation, so I logged on my Verizon account and saw the service page showed “unable to retrieve your plan details” – therefore, I assumed that the cancellation was successful.
The said prepaid stamped box was also never received two weeks after the call – I had to come back to my old place several times to check.
On 14 March 2013, I noticed that my credit card has been charged $61.33 by Verizon in March. So I called Verizon at 1-800-837-4966 on 14 March 2013 at 18:01EST to seek clarification, and was informed by the general customer service that the cancellation was never recorded in the system or processed by anyone!! He said the cancellation would be back dated to 26 February 2013 and refund will be proceeded, and then transferred me to your “discontinue service department”.
From there, I was speaking to the associate named Brennan, who insisted that I never called on 25 February 2013, nor there was no records showing that the cancellation request was received, and therefore refused to back date the cancellation to 26 February 2013 – even I had my call phone record in front of me, which indicated that I called Verizon at 1-800-837-4966, on 25 Feb 2013 at 12:57 EST, for 8 minutes!
Brennan went ahead to cancel the service, but did not refund the charge in March, and simply saying that I only called and cancelled the service on 14 March 2013, therefore, no refund whatsoever.
There would be three reasons why my record did not show up: 1) I did not call on 25 Feb; 2) your associate did not put in the record after the call; and 3) your system failed. Basically, your associate Brennan was implying that I am a liar – I never called on 25 February 2013.
I find this insulting and unacceptable. I requested to speak to her supervisor / manager, and was refused and told that there was no supervisor or manager on duty. She said she will inform the supervisor to call me within 24 hours after this call.
I hope your company record customer service conversation, and you could find the record of my call on 25 February 2013 at 12:57 EST. I don’t know why the Associate I spoke with that day failed to cancel the service, or why you system failed, but again, I find it totally unacceptable that Verizon’s customer need to be punished for the company’s negligence. I also find it insulting that your associate, Brennan, make conclusion without proper investigation or evidence.
FYI – for the reason I stated above, I have disputed the charge of $61.33 with my Credit Card Company.
I and my family have been a loyal customer of Verizon, as we admire your customer service (in the past), and your job well done to drive away customers. Just after the move, we continued with Verizon FIOS and my husband ordered the internet and TV service immediately.
Now I have a second thought. I guess we should be using the company who appreciates our trust.
Look forward to hearing from you on the way forward.
Regards,

Please go to your profile page for the forum by clicking on your name, and look at the top of the middle column where you will find an area titled "My Private Support Cases".
There you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer that solved your issue as the accepted solution.

How to do a service callout to a service with/without MTOM support

I have a problem trying to call a business service from a proxy service as a service callout related to MTOM.
Specifically, the service I have is a Java based web service with the following signature:
void archive(byte[] bytes, String fileName)
When the WSDL is generated it maps the byte array to base64Binary as follows:
<xs:element name="archive">
<xs:complexType>
<xs:sequence>
<xs:element name="bytes" type="xs:base64Binary"/>
<xs:element name="fileName" type="xs:string"/>
</xs:sequence>
</xs:complexType>
</xs:element>
Now in order to call this I try to build the XML payload withint the proxy message flow and I get this (from the logger):
<8/06/2009 01:07:12 PM NZST> <Debug> <AlsbStagesTransformRuntime> <BEA-000000> <Service callout request payload:
<archive xmlns="http://mtm.oracle.com/tools">
<bytes>
<con:binary-content ref="cid:518df4b0:121bd6029c5:-7fd9" xmlns:con="http://www.bea.com/wli/sb/context"/>
</bytes>
<fileName>RQRETMAINT20090608130711.csv</fileName>
</archive>
as you can see the bytes are being passed by reference and then when the service is called I get the following ("*non-MTOM endpoint received a MTOM message*") error:
<8/06/2009 01:07:13 PM NZST> <Debug> <AlsbPipeline> <BEA-000000> <RegistryOutbound_SB_New/ProxyServices/ftpRqRetMaintToRegistry: +PipelineContextImpl.generateFault - messageID:2169050999921023879-518df4b0.121bd6029c5.-7fdc, errorCode:BEA-382500, errorReason:OSB Service Callout action received SOAP Fault response, errorDetails:<xml-fragment xmlns:con="http://www.bea.com/wli/sb/stages/transform/config">
<con:faultcode xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/">soapenv:Server</con:faultcode>
<con:faultstring>[Server CodecHandler] Failed to decode
-> non-MTOM endpoint received a MTOM message</con:faultstring>
<con:detail>
<bea_fault:stacktrace xmlns:bea_fault="http://www.bea.com/servers/wls70/webservice/fault/1.0.0" xmlns:env="http://schemas.xmlsoap.org/soap/envelope/">weblogic.wsee.codec.CodecException: non-MTOM endpoint received a MTOM message
at weblogic.wsee.codec.soap11.SoapCodec.decode(SoapCodec.java:170)
at etc
</bea_fault:stacktrace>
</con:detail>
<con:http-response-code>500</con:http-response-code>
</xml-fragment>>
So it seems the business service expects the "bytes" passed by value whereas the proxy is passing by reference. I tried changing the proxy to not use MTOM by disabling XOP/MTOM support in the Message Content tab (actually I did this in the proxy that calls the one in question since it uses the local transport and so doesn't have such a tab) and leaving it enabled but pass by value and it had no effect for some reason.
I've read the User Guide section on MTOM support but it was not that helpful so any pointers to better information would be much appreciated.
regards
Edited by: mdsrobbins on Jun 8, 2009 1:44 PM

Can you test back-end MTOM end point through a route node and see if its working? I doubt the issue has nothing to do with SC but with the MTOM end-point implementation.
non-MTOM endpoint received a MTOM message") error: hints that the service call out is sending a mtom message but the end-point is not accepting the message
Manoj
Edited by: mneelapu on Jun 8, 2009 11:25 AM

Problem in oracle service bus osb proxy service message flow

i want to create a proxy service master which take 4 paramaeters as follow
-master business service
1- username 2-password 3-phonunumber 4- vouchernumber
then i need to map to open session business service
that will take 1-username 2- password from the same previous input
then recharge business service will take 1-phonenumber 2-voucher number from master service, and session object from open session
then call to closesession business service that will take the session output from opensession and will send the output "status" to the masterproxy :)
any one can help me here? its urgent
Edited by: user13027256 on Nov 29, 2011 12:53 AM

Hi ,
In proxy service master , carry out steps in different stages to have better audit trail
1. Assign your input payload(request stack) to a variable($request)
2. Use a Service Callout action to call open session business service and provide the request payload[username & password] for Business Service from the stored variable($request or $body ) using xpath expressions. U need to store the Business Service resoponse in a variable ($responseBS)
3. Then i think u need to call another recharge Business Service, again use a Service callout action and do the same as for above callout using $ request and $responseBS variable to construct your payload.
4. Use a route action at the end to call closesession business service, use $responseBS to have sessionOutput.

Enterprise Services & Managing Quality of Service

Hello,
the documents published recently regarding ESA are pretty much aligned with the general idea to follow the idea of SOA. We talk a lot about enterprise level functionality and the reuse of high-level patterns being developed. However there is not much talking (yet) about the managing and monitoring of those enterprise services. Eg. Enterprise Services without well defined service-level-agreements attached to them and a platform supporting to manage&monitor (quality of service) these services tend to be applied just like any other application-service.
The question raising here: Where (based on what technology/platform) does SAP want to manage such SLAs allowing also business managers to understand what quality of service is being provided to their business functions. So far I haven´t spotted anything supporting that layer...(in the sense of "Click on an enterprise service, eg. define alert if response is greater than x sec or n service call failed, category of enterprise service...)
Regards
Rudi

Rudi,
It is never any fun to say "It depends". But that is the way I feel I have to start this response. I think your question does hit the next level of required detail in an ESA beyond the exposure of services to the enterprise. Immediately after exposing services, basic SLA's and monitoring becomes critical.
There are in fact monitoring capabilities in XI 3.0 that should give us the first round of basic "Service Management". XI also offers a reasonable way to conduct service failover and redundancy by providing a both routing and queueing. I do think the issue is Service Management (encompassing SLA's, monitoring, alerting, failover, etc.). XI is where I think it could be done most consistently, but we are not all the way there. I will do some digging and get back to you on this with an update.
Each of these tasks could be done as Infrastructure Services supported out of WebAS 6.40. This might not be a bad move for the next 6-12 months. If these services are modeled after the standards, then a simple form of SLA monitoring, logging, and alerting should be pretty easy to create and maintain. It is pretty straight forward to say that all your service calls go through a set of basic infrastructure services to provide the visability you are requesting.
Excellent question, that deserves a better answer. I will see what I can find out.
-- David

Cannot start the Web Service i created via Services

Hi there,
I appreciate if someone could assist me please?
I have created a service, i can see the service i have created in the "Services". I am using Windows 8.1.
However when i try to start the service i get the error:
"Windows couldn't start the service on the Local Computer. Error 5: Access is denied".
I followed the guide below to ensure the user is part of the admin group but i still get the above error:
Fix: Access Is Denied error with Local Services in Windows 8.1
Kind Regards,

Hi IndusKing,
>>"Windows couldn't start the service on the Local Computer. Error 5: Access is denied".
Based on your description, it seems that you have hosted the WCF Service using the Windows Service. In my mind it is the permission issue, please try to check this article for more information:
http://www.dotnetspider.com/resources/45390-Windows-could-not-start-service-local-computer-Error-5-Access-denied.aspx .
Best Regards,
Amy Peng
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Thanks for replying to me. I got my service to start!
I did this by copying the contents of the App.config that i have in my web service project to the app.config in the Windows Service application that hosts my service.
I then ran the following command in VS2012 command prompt:
installutil.exe "Full Path To Window Service Host Exe"
Went into "Services" then I did right click > start. The service started up.

Verizon Services/or better no service

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