Verizon - The New Comcast!

Well, now I HATE Verizon.
Last Tuesday (6/28) I called about getting a new DVR. The woman reviewed my account and talked me into upgrading to the Ultimate HD package from the HD Essentials and said I'd get the same movie package that I had ( I had Starz, Encore and Showtime) AND save me some money by tweaking some things.
For the box, she gave me the tech support number and said to tell them that the box doesn't do what I want it to and they'll send you a new box.
I called and told them I don't care if it's the new 7232 DVR I just want a new 7000 series whatever. He said "No Problem, all we're sending out is the 7000 series". I just wanted something that will let me hook a hard drive to when IMG 1.9 comes out without having to spend $40 to upgrade for the privilage of paying $20 in rent every month!
I called several times this past week inquiring about where the box is because know Verizon is usually quick about shipping. Everyone I spoke with said all is fine and it may take 5 days to get it.
Well, I lost half of my movie channels - no more Starz! No more Encore! Also, during one of my calls about the DVR, I was offered Starz Gaming and Internet Security. I said No. Turns out they thought I said yes and added it to my account. I had to call and cancel those.
When I asked about the status of my DVR, they gave me a number to call. They guy said we have no record of your order and to hold while he set up a 3-way call to billing. The billing woman said I'd have to go online and spend $40 or drive 35 minutes to Roxborough to exchange my DVR. REALLY?
It turns out that basically everything Verizon told me over the last week and eight phone calls are lies.
I never thought that Comcast would ever actually look good to me!!!

I'm sorry to hear about the troubles you have been going through with the box and the subscriptions. I have sent you a private message to get more information on your account to get you taken care of.
Anthony_VZ
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Using airport extreme with new comcast wireless modem

I have a new Comcast modem that provides wireless. I currently use an Airport extreme and want to keep my existing network yet hook up the new Comcast modem to update their equipment. Is this as simple as just replacing the old modem?

Is this as simple as just replacing the old modem?
Whenever you make a modem change, you should plan to reset the AirPort Extreme back to factory default settings, and then set it up again to work with the new modem/router.
The reason for this is that AirPort Extreme retains the settings that it used to connect to the "old" modem, and it is extremely unlikely that those same settings could be used effectively with a "new" modem.

Having Trouble getting airport to connect to new comcast cable modem

Help, I'm been at this for 2 days now. I don't know why I'm having so much trouble.   I'm trying to transfer from DSL to comcast cable modem and running into lots of problems getting everything to work.
I can't get my airport extrreme to talk to my new comcast cable modem. I've tried everything, restart the modem, restart and reset the airport. chaning out cables, ensuring the green light is at the cable connection of the modem and the airport.
I can find two issues I can't resolve. one, the 10.0.0.1 webpage for the modem/router doesn't response, pings fail to 10.0.0.1. Yet, my computer is talking to the internet nicely using an ethernet cable to this cable modem. I've talked to comcast for hours, to many different people, over Many hours, and they either say the box is working or hang up on me or transfering me to nowhere land.
The airport never goes to a green front light, and airport utility and always dispay an empty IPv4 address. I've tried everything, and can't get the airport to renew it's DHCP license.
Where am I going wrong? I've search the web, and tried the solutions I found. Is my 3 year old airport too old? or is my comcast box bad? I checked the airport firmware and I'm on the latest version.
After getting this working, I still have an OOMA to transfer over to the comcast modem. Am I kidding my self? Help please.
selina

ok, answering my own question, Turns out, there are three ways to do a hard reset on my airport extreme. Only the last method worked. The easy reset, from the Airport utility menu ( clicking the restore default setting) didn't make my airport talk to the new comcast cable modem. The second way, by pressing the reset button while power up didn't work. The harder third way, hold in the reset button and then plugging in the power cord did work. and the airport is now playing nicely with cable modem.   I wasted how many hours before reading this method in the apple support pages ? and then remember doing this trick once many years ago.
I also wasted a few hours trying to get ooma to talk on the new cable modem, and the hard reset key for OOMA to play nicely with a new modem can be complicated. This method requires it to be connected and working ( plug ooma tele into the older DSL network), hook a phone to it, dial * # * # 0 9 9, (star, pound, star,pound then 099) and saying yes.    That reset it to factory settings letting it reconfigure itself to a new modem gateway.
I still can't get into the gateway web page 10.0.0.1 to change the admin password, Don't advertise that. I get no reply to request or to pings. I think some comcast rep changed a port setting so I can't reach it. So I have an open wireless connection and unprotected.
I hate switching my network provider. Now I need to write it all down, for when I get fed up with comcast and decide to move to another provider.

If I wanted to exchange my iPhone 5 for the new iPhone 6 (no additional cost after $199 gift card from selling iPhone 5) do I have to pre-order online or do I just have to show up at a Verizon store Sept 19th?

If I wanted to exchange my iPhone 5 for the new iPhone 6 (no additional cost after $199 gift card from selling iPhone 5) can I pre-order online now or do I just have to show up at a Verizon store Sept 19th?

scodaddy, that is a wonderful question. We are super excited about the new iPhone. You can always pre-order your new iPhone online and then start the mail in rebate by following this link: http://bit.ly/GGnDDC Or you can always go into the store location and do it all in store on the 19th when the phone is launched. That would depend on if the store has them in stock when you go in. I hope that this was able to address your concern.
KevinR_VZW
Follow us on Twitter @VZWSupport

Does anyone else have issues with Verizon LTE service on the new iPad?

I have the new iPad. I have noticed that issues with the LTE signal have gotten progressively worse. When my iPad is sitting in 1 spot it will switch from 3 bars, to no service, to 3 bars, and so fourth. I might be on a website, or in an app that is using data and it works great. Then at random it says No Service again. I just added my iPad to my Verizon account with their new family data plan, so they sent me a brand new SIM card. I feel like I can rule that out.
I just want to know if anybody else has an issue with their iPad dropping service at random and jumping all over the board. I also have an iPhone on Verizon and it is with me always, I never have this problem with the iPhone. My iPad will say No Service but my iPhone will show nearly full service.
Just to add, I have switched off LTE for periods of time to see if things change. (that way both my iPhone and iPad are on 3G so I can compare) Things are no different when just running LTE.
Any thoughts would be appreciated. I am under warrenty and I have Apple Care. I hate taking stuff in and replacing it if I don't need to.
I am also signed up with a developer account through Apple, and my iPad has iOS 6 beta. This problem did not start with the beta software. It was the case before and after. I guess I was hoping if it was an issue Apple would address it with one of the revisions in iOS 6, but now I am starting to wonder if it is hardware.
Thank you.

Try looking/posting here.
Adobe Support
Adobe Forums

Can I use my iphone as a hotspot for the new ipad thru Verizon?

I currently own an iphone and have service thru Verizon. Would like to purchase the new ipad. I didn't know if I needed to spend the extra money for the wi-fi-4g cellular (verizon) and have to pay for the service monthly or could I use my iphone as my hotspot? Any advise would be great! Thanks!

Verizon does offer Personal Hotspot (aka "tethering") for the iPhone. You will have pay extra for the service. Contact Verizon to get pricing.
Regards.

Verizon Online Chat sez the new 500 GB DVR is not available in Plano, TX, does this sound right?

I just got off chat with Verizon about ordering FiOS TV and 3 x DVRs. They told me the high capacity DVR is still not available in my area (Plano, TX). Is anyone in my area using the new hi-capacity DVR ???
Thanks!

It is available in Plano because we got ours. After receiving the email that we could upgrade we went into the store and exchanged ours out.

Why, Oh Why can't Verizon get me the new Pre???!!!!

Why is it, that all the nice new smart phones end up getting a sweet deal to an exclusive network? Verizon is the best and most reliable network in my geographical location, and I can't get the phone I want!!!
I'm not degrading AT&T at all, I just want the new Pre, and just like NOT being able to try an I-Phone, I can't try the Pre!
I was a die-hard Palm Treo user for 5 yrs, until I finally heard that there wasn't going to be anymore Palm phones introduced, and two months later.....BAM, the new Pre gets introduced! So, here I am, stuck using a windows mobile 6.1 piece of junk, and I'm frustrated! What's a guy to do?
Sorry for my rant. lol
Post relates to: Treo 700p (Verizon)
Post relates to: Treo 700p (Verizon)

What's a guy to do? You either switch or wait.
Your choice!
WyreNut
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Day 11 of 14, New too Verizon and the new Thunderbolt, do we keep it or send it back?

I have had a number of surprises so far after coming to Verizon with the new Thunderbolt.. We ordered 2 bolts. The battery issue was disappointing, but a bigger battery will fix it, and/or a daily charge seems to take care of it.
I live in the country on fridge of the city, my wife came from provider Sprint, and I came from AT&T. We never had problems with our prior carriers, but must be out of range for the Verizon tower due to the bad signal and sound quality when making calls from the house. Verizon suggested a network extender, so we had them send us one. It did fix the signal and the noise problems at home. Plus can take with us on the road,, guess this problem is fixed too.
My wife's Bolt had static and noise in any area, 3G or 4G. Mine has been great. I called Verizon they said to take it to a Verizon store for an exchange. I bought the phone online with Verizon, but the brick and mortar stores said they could not do it, I complained and did get them to change out the wife's Bolt. The replacement serial and mac address was several thousand letters and numbers higher, so expect her phone was built early, but the new replacement is quiet, no noise problem solved.
The 4G is very fast, speetest.net I was surprised how fast it is. I love the phone, but I worry with all the issues people keep finding, and I really have not seen any official Verizon communications on what is actual and what might be in progress to fix for good. Forums are great, but does Verizon read these posts?
I am on day 11 of 14. First timer to Verizon, Thunderbolts aside, do you like them as a wireless carrier? Thunderbolt's, we like them very much, but I now wonder if maybe insurance is a good idea, seems like we may have many issues in the future too. I was on the build team for the HP Glisten, we had many issues on our first phones too, but eventually got it fixed too, in fact the prototype I still had when I left AT&T to come to Verizon. I think we are going to give the phones a couple more days of heavy workout, and then decide.

So far so good, a few hiccups but Verizon has supported me so far on each issue. Some responders from the support line where not as good as others, but I did find several who were more than helpful. The forums here are helpful too, aggravation does make some of the posts bias against the phone, but there are some good posts out there and the solution found posts will help us all.
Everyone who owns a Thunderbolt just needs a little patience, it is a new and powerful device. I'm sure HTC and Verizon are working out the confirmed bugs, and will roll out confirmed updates when they have gathered more data. When I was prototyping the obsidian, which we marketed as the glisten, we had many issues too, but in the end worked most of them out.
The thunderbolt should also follow same result as long as Verizon and HTC keep it in the front line, so far they are still marketing it, even with having the Iphone now in their portfolio. I viewed a wirefly.com smackdown between the Thunderbolt and the new Iphone, and to me, I do like the Thunderbolt best. On to day 12, so far so good.

Is Verizon allowing people to ugrade to the new iPhones early?

Accord to this article Verizon is letting people upgrade to the new iPhones even if they are not currently eligible for an upgrade by adding two years to their current contract. I'm not eligible until November 2015 but if I can upgrade early I will definitely consider it. Does anyone know if this is true or has anyone actually done it?
Here's the article:
Verizon will allow you to upgrade early to iPhone 6, iPhone 6 Plus : PERSONAL TECH : Tech Times

You read wrong. If your upgrade date is between now and Nov 15th 2014 then yes you can upgrade early. Or if you are within a year of your contract end you can get an upgrade through Edge. but neither applies to you.

I have the new iPad3 with Verizon. I am constantly having problems trying to connect to 3G. I had no problems like this with my older iPad and AT

I have the new iPad3 with Verizon. I am constantly having problems trying to connect to 3G. I had no problems like this with my older iPad and AT&T as the carrier. In fact, I find that if I cannot connect via Verizon, I can pick up my original iPad and connect right away ! Anyone else having this problem?

I fixed the problem. Sorry apple for wondering if it was on your end.
These are what helped me:
http://productforums.google.com/forum/#!category-topic/youtube/safari/CPW7r7OY5C o
http://mitchribar.com/2013/02/time-warner-cable-*****-for-youtube-twitchtv/
The solution worked instantly and my youtube plays super fast in hd just like verizons T.V. adds say they do. Now, that is.

How easy it is travel abroad with the Verizon model of the new iPad?

On the specs listed on Apple's site for the new iPad, it lists GSM frequencies under Verizon model as well !!!
I am sure that one can't use AT&T SIM on the Verizon model, something must have been locked to prevent that.
But does anyone know how easy it is to pop in a foreign country 3G GSM micro-sim when travelling abroad into the new model Verizon iPad?
I have already ordered an AT&T model, but later realized that even the Verizon model shows GSM capabilities. If I could find conclusively about the foreign 3G GSM freedom on Verizon, I will definitely exchange my AT&T model for a Verizon one.

I don't think CDMA uses SIM card at all, hence no SIM slot in ipad 2 VZ model.
But LTE requires a SIM card, the VZ model of the ipad 3 is forced to have a SIM slot.
Here's an FAQ page from VZ site talking about LTE SIM:
http://support.verizonwireless.com/information/4gsim.html
It's good (I am hoping truly that's the case) that Apple also allowed 3G GSM capability, this means one can pop out the VZ LTE micro-SIM and pop in any 3G micro-SIM.
I think there might be some lines of code from Apple to at least prevent an AT&T micro-SIM to work on a VZ ipad 3 just to prevent VZ from getting upset.
But other 3G micro-SIM's should work on VZ model. We can only find out on the 16th.
Here's one article that talks in details on this topic:
http://www.eweek.com/c/a/Mobile-and-Wireless/iPad-With-4G-LTE-Technology-Makes-I t-a-Truly-Global-Tablet-770210/

Why is it that the Verizon version of the new HTC One M8 has no battery saver extreme ? Its been on Sprint for over two weeks now !

The Battery Saver Extreme for the new HTC One Mi8 was announced by both Verizon and HTC, yet it is still not available on Verizon, has been on Sprint phones for over two weeks. According to HTC , Verizon has simply not released the necessary software update.
Not at all good public relations when many people bought this phone with this feature being one of main reasons for the purchase !

And a disabled download booster also. And the FM Radio is disabled. Just google for research.
T-Mobile has the options. from what I am reading.
Good Luck

It's Here! Experience the new My Verizon!!

You spoke. We listened.
Managing your wireless service is faster and easier check it out. Experience the new My Verizon.

This whole website is a mess. It MUST be run on a Tandy TRS 80 or something with a cassette tape drive. With voice and data and air card and all that I spend over $200 a month and I just wasted 1-1/2 hours of my life trying to upgrade my air card only to be told that "That selection is unavailable at this time"!
I finally called Verizon and talked to a really good guy who took care of my needs in about 8 minutes. You people need to take this whole website and delete it and start over. It would have been quicker, cheaper, and easier for me to get in my car and drive to a store to deal with Verizon than deal with this Toys'R Us attempt at a website.
I have seen Nigerian 409 scams put together better than this. Do you guys have a bunch of 3rd graders writing code for you or something?
We spoke and you listened?!? What the devil did you hear if this abortion is your answer? We don't want flashy graphics and cutesy "rate this page" crap - We want to do business! Act like adults who want to make money instead of an entertainment company! This ain't art class!

Is there a version of Safari or Firefox that wil run verizon on a 10.4.11 OSX operating system? The new downloads are incompatible.

I am having problems with Verizon fios email running on the web browsers that are availble for download on this OS. Firefox inidicates that I need a new download, but the new download doesn't run on this OS, and safari continues to try to load the login screen but gets 'stuck' in that state. Any advice would be appreciated.

Have you taken a look at Verizon fios email help on their website? have you called their tech support?
Have you installed all the latest plugins for your browser?

Verizon - The New Comcast!

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