Version 6 - various crashing problems

Question

I have major stability problems with Robohelp 6.
All the problems appear to be linked to a variety of
Microsoft supplied DLLs ranging from the HTML parser to the Visual
C run time library which are all loaded in process.
When one of these throws an exception, for example while
parsing a web page which contains invalid syntax, Robohelp handles
the error by crashing. The worst part about this is the complete
lack of error logging - I have no idea what Robohelp is doing at
the time it crashes.
When trying to import a thousand topic help project it would
die half way through. I had to resort to using the Windows Filemon
application to figure out which HTML file was causing the problem
because Robohelp told me absolutely nothing.
Several time a day while previewing a help topic the
in-process chm viewer crashes and takes the rest of Robohelp with
it.
Today I tried using the Robohelp command line compiler (rhcl)
to compile a 1000 topic project which compiles OK when using the
GUI. The command line compiler just crashes in the Visual C run
time library with no information as to what it was doing at the
time.
Can someone at Adobe please send me a version which either
generates extensive logging information, or which contains debug
information so that it can generate a stack trace when it crashes.
Thanks
Mike Buckler

Answer 1

quote:
Originally posted by:
Peter Grainge
In another post you are asking about a problem with your
project, here you cannot open the project. Is that correct and if
so can you clarify?
>Yes, I had a problem with pop-ups in a HTML compiled file
.(CHM) Not the project source.
Ignoring that, open RH but do not point to one of your
projects, instead point to one of the supplied projects. Does that
open OK?
>No, RH crashes with the "Microsoft Visual C++ Runtime
Library
Run time Error!
Program:
c:\ProgramFiles\Adobe\RoboHelp6.0\RoboHTML\RoboHTML.exe
This application has requested the Runtime to terminate it in
an unusual way.
Please contact the application's support team for more
information."
From there, create a new project onto your hard disk. Is that
OK?
>No, RH crashes with the above error.
You are definitely opening a source project rather than some
generated webhelp?
>Yes, source project from ClearCase snapshot view on hard
disk.