Very messed up service....

Hello all,
I just had a very.....interesting.....customer service experience that I figured I would share with everybody.
I used to own the OG Droid, and liked it a lot, but it was getting pretty slow and had tons of issues, so I decided to upgrade to the new Droid Bionic. You would think this would be easy, but that was not the case. I signed my contract Feb 25th of last year, FYI.
FIrst off, last week on Thursday (the day the bionic was released), I called the local Verizon store to see if I could upgrade early. I gave all the info he asked for and he put me on hold for a couple minutes. When he came back he basically told me the computers were going very slow, but from what he was reading I could upgrade that day, or wait until 10/25/11 to upgrade for my $50 loyalty discount. So I asked if he could set one aside for me and I would be in to pick it up in 5-10 minutes. He gave me his name and told me to ask for him when I got in.
So I get to the Verizon store and ask for the associate I talked to, and apparently he went on break/lunch which was no problem because some guy walked right up to me and said that my Bionic was waiting for me at the desk. So I walk up and he opens the box to get it all ready to go, and then gets my account pulled up. He looks at the screen for a couple minutes and then walks over to some other guy (assuming the manager) in the corner with his tablet and talks to him for about 10 minutes. He then walks back to me and tells me that I was not able to upgrade until 10/25/11. Well this aggravated me a bit because the guy I spoke to on the phone said I could upgrade, so why would he tell me that if I couldn't? I asked that question to the associate that was helping me and he said their computers were down for a bit (stupid excuse). This should have been a non-issue, but when I signed up I had my brother and me added to a family plan. I work at Lowe's so I get a monthly access discount, and from what I was told the discount line had to be the primary line, so the lady that helped me SAID she had it set up right, but somehow she ad my brother as the primary (possibly made it so he was the one working at Lowe's). Anyways, after a while he tells me to call customer care and see if they could move my contract date up, which I did later that night.....
So I get home from work and call customer care. I explained the situation to the person on the line and after a while he started to get me set up with an order for the Bionic. Well, he then put me on hold for a while, and then came back and told me that their systems went down (again, really?) and he would call me at 7AM to order the phone and accept the new contract agreement. So 7AM comes and he calls right away, has me accept the terms of the new contract, and told me that my Bionic would be overnighted to me, so it would be here Saturday some time.
I wake up Saturday around 9am, a day I have to work 12-7 on. Take a shower and get ready for work. I then notice I had a text. So I pick up my phone and open the message. The message basically said that my order for the bionic I made over the phone had been cancelled (for no reason) and that I need to either call customer care, go to a store, or go online to re-order. Now this is starting to get ridiculous. I decide on my lunch break I would go to the Verizon store and see if I could just get the Bionic there since my account now read "Eligible to upgrade!".
I enter the store and wait for a couple minutes. Finally an associate was able to help me. I explain to him my situation, and he starts trying to fix it. Eventually since they couldn't get anything to work on the computer, they call up customer service. I had to go back to work at the time so the guy who was helping me said he would give me a call if he figured anything out, and if the got the phone working he would deliver it to me at my job (about 2 blocks away) when he was done with work at 5:30. Well that was at 4ish. Around 5:30 I noticed the 3G on my Droid stopped working, so I was assuming they got something figured out. Then I see the associate that helped me walk in the front door with a Verizon bag in hand. He got it working (at this point I was ecstatic). For my troubles the associate gave me my NE2 Loyalty discount early (10/25/11), a free case, and free screen protectors. Now out of any place I have ever been, that associate had about the best customer service skills I have seen, and went above and beyond what I expected him to do to fix the situation.
So I thought that would be the end of this story, since I figured the phone order was completely cancelled, since I got a text and an email saying it was. BUT THEN......I get home later that night with my shiny new phone in hand, check my email and BAM, what did I get. An order confirmation and tracking number from Verizon. The mysterious first order somehow shipped after being cancelled.........
So that was my experience. I'm still waiting for the phone in the mail to show up so either me or somebody at my house can decline the package and have it sent back to Verizon.

The thing was when we switched to a family plan (literally the next day after I bought my droid) the lady that helped me told me I had to be the primary line on the account, and I stated I was to also be the account holder. But from the sounds of it, they listed my brother as the person who worked at Lowe's and made his line the primary. So whoever helped then royally screwed up. When he gave me the reciept I saw that the Bionic only cost me 249.99, when I thought it was 299.99 at the 2yr price. But now that I look at it online they already dropped the Bionic down to that price, so I guess I didn't get the loyalty discount like he said I would....
Also, I work in the IT field, so I know that their systems probably do go down frequently. I guess I was just frustrated that the first guy I talked to on the phone said I could upgrade that day. If his system was down he either read that wrong or lied to me just to get me in the door. THAT is the only part that really frustrated me. Don't tell the customer they can do something if you aren't 100% sure of it. And then after that when I ordered a phone only to have it mysteriously cancelled the day it should have arrived, and then when everybody (including the guy that helped me actually get the phone) believed it was cancelled, I get order confirmation and a tracking number for it......
Either way I went in today and bought the extended battery, case, and standard charging dock. I'm just happy I don't have to deal with my old junk Droid anymore.

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Very bad customer service!

I am a photographer and in June 2013 I decided to join the newly launched Creative Cloud single application subscription program for Photoshop CC.
At the same time I purchased a Lightroom standard license (Lightroom was not available on the Creative Cloud at that time).
The monthly price for Photoshop CC with a one year commitment was 24,59 Eur for Europe (I live in Czech Republic). I didn’t quite understand how that translates from the 19,99 USD of the US subscription, but fair enough Adobe is not a charity and they have the right to decide to charge what they want for their products. Plus the subscription prices were clearly showed on their website, so I decided to join anyway.
Honestly I was very happy both with Photoshop and Lightroom and I think they are two fantastic pieces of software so I didn’t mind the price I paid for them.
Then a few months after I get a call from my bank saying that my card has been blocked because it might have been compromised following some online payments I made. And after a little research I find out that (citing the Adobe website) “Very recently, Adobe’s security team discovered sophisticated attacks on our network, involving the illegal access of customer information as well as source code for numerous Adobe products. We believe these attacks may be related.
Our investigation currently indicates that the attackers accessed Adobe customer IDs and encrypted passwords on our systems. We also believe the attackers removed from our systems certain information relating to 2.9 million Adobe customers, including customer names, encrypted credit or debit card numbers, expiration dates, and other information relating to customer orders.
Great, now I am for two weeks without card while my bank gets me a new one (they are not that fast in Czech Republic).
Fortunately I also read online that (citing the Adobe website) ”Adobe is also offering customers, whose credit or debit card information was involved, the option of enrolling in a one-year complimentary credit monitoring membership where available.”.
Honestly I misunderstood that as a one year complimentary Creative Cloud membership and I thought that was very nice of Adobe, they didn’t have to do it, and to me it showed an effort to say “we are sorry” and to try to retain their customers’ trust.
Some time passes and I am obviously still getting charged monthly for my subscription.
So I contact Adobe through the online chat…..turns out that I am not eligible for the one year complimentary subscription (none of the agents actually explained to me that I had misunderstood the offer) but after a bit of complaining and waiting online I get offered a one month complimentary subscription!?!?!.
You can make up your own mind on how to interpret that but to me that meant that Adobe recognized their responsibility but tried everything possible to get rid of me with the minimum possible.
The guy on the chat however said that if I am not satisfied I can ask him to escalate.
I do so and he tells me that I will be contacted within 2-3 business days.
A week after I have not been contacted yet, so I call the support again and I am told that they are very sorry for not getting back to me and I will be (again) contacted within 2-3 business days.
TWO weeks after that chat I finally get a mail from Adobe, which is now offering me 2 months complimentary subscription.
I realize I better take what they give me so I reluctantly accept.
Not even a week after that, I realized that Adobe launched a new Photoshop Photography program where they give the Photoshop CC license + Lightroom 5 for 9.99 USD or 12.29 Eur with a yearly commitment. This is half what I pay now, not even considering the one off Lightroom 5 license that I already paid (129.15 Eur). The special offer expires on the 2nd December (less than a week from now at the time of writing this).
The good news is that existing CC subscribers can ask to transfer to this program for free.
So I contact the Adobe support again and they happily confirm that I can switch to the new program.
BUT I would lose the 2 free months as they cannot be transferred to the new program because it is already discounted.
I spend a good deal of effort explaining that the 2 free months are not a discount but are a compensation for me being without card for 2 weeks so I should be able to retain them, but the support person on the other side of the chat just politely dismisses every argument.
I understand that Adobe did not have to allow existing subscriptions to transfer to the new offer for free, I purchased a service and then a few months after the price went down, fair enough this happens.
If the price went up on the other end I would have still kept my original price.
However what infuriates me is that since any existing subscriber can join the cheaper offer, Adobe has actually penalized me in front of all the other customers and the reason why they have penalized me is that my data have been compromised on their servers.
You draw your own conclusions but to me this is very bad customer service.

This is the transcript of the conversation I had with your colleague over the support chat, then unfortunately my connection dropped and I lost him:
Saka: Hi Francesco.
Francesco: Hello
Saka: I have received your initial question. I'll be glad to check and help you with this.
Francesco: thank you
Saka: Sorry for the wait. Please do stay online.
Francesco: ok
Saka: Francesco, I have checked and see that we have issued 2 months free for the subscription Nov 21, 2013. Your next billing date is on 27.2.2014.
Francesco: but I have already been billed on 02.12
Saka: I'll be right with you.
Saka: Are you referring to Clenství ve službe Creative Cloud s jednou aplikací pro Photoshop (rocní) or Program na úpravu fotografií Photoshop (Pro vlastníky licence k produktu CS3 a novejší)?
Francesco: the first one should have been canceled, the second one has been activated
Francesco: with the 2 months free of charge added to it
Saka: Yes, the first subscription has been cancelled.
Francesco: I have been bulled only 12.29 Eur so it is for the second subscription
Francesco: the first one was 24.99 Eur I think
Saka: Yes, you have been charged € 12,29 for the new order Program na úpravu fotografií Photoshop (Pro vlastníky licence k produktu CS3 a novejší).
Saka: You can continue using the subscription without any issues.
Francesco: so where are the 2 months free of charge?
Saka: We have provided 2 months for your Clenství ve službe Creative Cloud s jednou aplikací pro Photoshop (rocní).
Francesco: those have been transferred on the Program na úpravu fotografií Photoshop (Pro vlastníky licence k produktu CS3 a novejší)
Francesco: as confirmed by your colleague and by the mail I received
Francesco: This is the mail confirmation
Francesco: Užívejte si našich služeb o něco déle Bezplatně jsme prodloužili vaše předplatné produktu Program na úpravu fotografií Photoshop (Pro vlastníky licence k produktu CS3 a novější) o několik dalších dnů (62). Nové datum pro obnovu předplatného je nyní 26-únor-2014 (PT). Děkujeme, že jste si předplatili náš produkt! Tým služby Creative Cloud
Francesco: Which confirms that the next billing date for Program na úpravu fotografií Photoshop (Pro vlastníky licence k produktu CS3 a novější) is 26/2/2014
Saka: Francesco, we have provided 2 months free only if you are willing to continue subscription till the commitment date. The order gets cancelled since you have purchased for Program na úpravu fotografií Photoshop (Pro vlastníky licence k produktu CS3 a novejší) at lower rate.

TS3623 Purchased Weeds from iTunes and the audio is very messed up. Video is fine. Audio for other downloaded shows etc. is fine. Any ideas or suggestions?

I purchased Weeds from iTunes and the audio is very messed up ( loud like a lawn mower ). The video is fine. Audio is fine on all other purchased shows, Netflix etc. Any suggestions?

Welcome to the Apple Community.
Select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History.

Very poor customer service email received back on my cell phone!

I want to complain about whoever responds to questions you post on the forum. I won't tell you the "fake"name. She sent me one email and said I sent my questions to the wrong place. I replied and told her I didn't know. Said I should have used the forum. I replied again to her email on my cell phone and said I was sorry didn't know where forum was and that she had not answered any of my questions. She immediately replied, I'm NOT INTERESTED IN THESE EMAILS ANYMORE, OR WANT TO CHANGE HOW OFTEN THEY COME? UPDATE YOUR EMAIL PREFERENCES.....OTHERWORDS "YOURSELF".
You all are there to HELP, at least I thought so. I am very frustrated and disappointed in this reply. I am going to report this to a manager if I have to!
I replied to her, thank you for not HELPING me (just to kind of be nice about it).
This is totally uncalled for....Verizon needs to shape up or you are going to lose a lot of customers!!!!!
Dianne

Brian68, Thank you for your reply. But that is because most have a 2 year contract and can't afford to go elsewhere. I'm sorry for being so firm, but I think Customer Support is a thing of the past. Thank you anyway. Hope you have a wonderful day! Dianne
Date: Sun, 19 Aug 2012 07:57:47 -0600
Subject: Re: Very poor customer service email received back on my cell phone! - Re: Very poor customer service email received back on my cell phone!
                                                                                Re: Very poor customer service email received back on my cell phone!
    created by Brian68 in My Verizon - View the full discussion
diorrell wrote: This is totally uncalled for....Verizon needs to shape up or you are going to lose a lot of customers!!!!! DianneVerizon is not going to lose a ton of customers. Their churn rate for the 2nd quarter of 2012 which ended on Jun 30th was 0.84%. Which means 99.16% of the customers they had on March 31st 2012 were still with them on June 30th 2012.
                             Not interested in these emails anymore, or want to change how often they come? Update your email preferences.
>Post edited to remove personal email address<
Message was edited by: Verizon Moderator

Verizon FiOS Early Termination Fee and Very Poor Customer Service

I posted this as a reply to an earlier thread... but think it deserves a little more attention.... please read. Thank you.
Re: Verizon FiOS Early Termination Fee -- Salesman AND Manager lied
‎08-09-201402:03 PM
This is one organization that I will never do business with agan. You live and learn these days!! They are insisting on charging me the early termination fee of $110.00 even though Verizon DOES NOT offer service in the area I am moving to this August. My conversation with them today started like this:........ I asked if they had service at my new residential address. They indicating they did not and then I was immediately transferred to their "disconnect" department. In this "disconnect" department..... I was told I would have to pay that termination fee anyway regardless of the fact that Verizon does not offer service in that area. This was stated per someone named "Jay" representing Verizon.... This Jay would NOT even consider waiving the termination fee at all... so I asked to speak with his supervisor and got some complete jackass named Freddy who also tells me I must take the HD Set Top boxes to a "corporate" UPS location and that they will not waive my termination fee just because?? So I asked for his last name... which he did not give me... but did give what he said was his employee ID number. ( who really knows if that was a legitimate ID number anyway) So why is it that they would not be willing to waive the fee?? For me ...it is simple to explain..... Because I complained about it.... that is why!! Verizon is very wrong here and this "Freddy" character should be immediately fired. The company's customer service does need an immediate overhaul.... and this Freddy guy is playing with the good name of what once was a very reputable company. However... now.... because Verizon have no legimate process for immediate or quick complaint resolutions, they are quickly becoming a company that many people do not want to do business with anymore. I had a similar experience with Verizon Wireless as well; when I cancelled their service earlier this year..... It is not that the fee that bugs me so much.... even though it makes little sense......It is Verizon's lack of professional customer service and the questionable ethics of many of this company's representatives that has left such a distaste that I will never do business with them anymore. Just my 2 cents... for what it might be worth.

I have also had horrible service with Verizon customer service and their ETF. I moved to a new area that Verizon fios does not cover. When I moved into the new house a few weeks ago, I attempted to cancel their service, but I was told I had to keep it until my phone number was ported to Charter. I called Verizon to cancel my internet/Fios TV only and they said it would be taken care of.
Charter sent a request to them on 11/24/14 to port my phone number and Verizon denied the request a week later. I initially thought it was Charter messing up the port but come to find out, it was Verizon. I called Verizon on 12/08/14 and I was told they denied the port due to an "outstanding" bill. Well that bill was for the month in advance, which doesn't make sense because I had already canceled the service. So they were charging me for the phone, internet, and TV at an empty house. Verizon made me pay the bill so I could get my phone number ported. I paid the fee and they said the the number was ready to be ported. On 12/10/14 I received a call from Charter saying Verizon denied the port AGAIN!!!. So I called Verizon and according to them, Charter never requested the number. That doesn't make sense because I’m sure Charter is doing everything they can because they aren't being paid until that number gets ported over.
I asked the Verizon agents to give me something in writing so I could put it back on Charter but they refused to do so. (Charter gave me written proof documenting Verizon denying the port, so I know Verizon was lying.) So after dealing with Verizon and their laziness I canceled my phone number, which will cause me a lot of heartache in the future. The agent then asked if I was canceling the FIOS TV and Internet. I told him it should have already been canceled, but it wasn't. So they said it will cancel today after they already took my money for the month.
I asked to speak to a supervisor and they agent said, "Why, she wont be able to do anything." I asked him again and he finally agreed to transfer me over. After a 10 minute wait a lady named Karyn I believe, answered the phone. I explained to her how my phone number was not being ported and she said "We don’t block a port, Charter must have messed it up.” I asked her for written documentation and she refused to provide me with anything. I explained to her the reason why I had to move into a new house, due to work and my safety and she said, “Well if your military I could help you but I’m sorry I cant.” She said the only way to get out of paying for the ETF, is if I was deployed over seas fighting a war. Then she said if someone were to die, she could waive the fee...thats ridiculous.
I asked her if I was going to have to pay for the past few weeks of my service, even though I tried to cancel it and they held up my order and she said, “Ill credit you $11.00.” Thats nothing when my bill is $150.00 a month. She did nothing to help even though Verizon dropped the ball on this. Over all I am very disgusted with the employees and supervision with Verizon and I will most likely never to business with them again, unless they admit their mistakes and make it right. I have given them thousands of dollars and hours of my time and this is how they repay you. Oh and by the way, they want me to drive down to the UPS store and return their boxes for them. So they can inconvenience me further.

Verizon Wireless Network Extender and the Terrible, Horrible, No Good, Very Bad Customer Service experience

It was a dark and stormy night...
For the past eight years, I had been happy with Verizon wireless service. Great coverage and rarely a dropped call. However, all of that changed when I moved into a lovely mid-century modern condominium. The solid concrete walls and ceilings were blocking my attempts to communicate with the outside world (i.e. order pizza).
Enter the Verizon Wireless Network Extender! My own personal cell tower! Alas, the VWNE was $250, which was a lot of money. So, being the resourceful recycling advocate that I am, I procured a refurbished one and hooked it up to my network. Then I called Verizon to begin what would soon become one of the Bottom 10 Least Enjoyable Experiences in customer service history (note: obvious foreshadowing).
The first technician I spoke with was Benjamin, who was actually quite helpful. He noted the VWNE's MAC address and other information before attempting to allow me to access my unit. But he could not. Why? Apparently the unit was still registered to another Verizon customer. He told me the matter would be forwarded to "Verizon Correspondence Support" who would contact the registered owner and get their approval to reassign the unit.
A week later, I called in to ask about the status of my request, but was told by Darryl (another tech from the VWNE department) that the "Verizon Correspondence Support" department did not exist. Did. Not. Exist? Fine, I explained the situation again, and Darryl eventually told me he would submit a special access form which may resolve the problem. He apologized for the mixup, thanked me for my patience, and told me to wait 24-48 hours for his return call with the results.
120 hours later, I called to ask about the status of the change access form because I had not received a callback. Michelle, another representative of VWNE support, told me there was no record of this form having been submitted. No. Record...? After which, she made no effort to help me after reading through my transcript. In fact, quite the opposite. To paraphrase...
"I'm sorry we wasted two weeks of your time leading you to believe we had a solution. Actually, there is no Verizon Correspondence Department, there is no special access form, and no tech will be calling you back. Furthermore, I will not allow you to use our unit because the previous owner hasn't filled out Release Form 27B stroke 6. For all I know it might have been stolen. Perhaps by you? I guess we'll never know for sure, because I won't contact the owner for any reason. In fact, there is nothing I can do to help you whatsoever. But if you like, feel free to throw our network adapter in a landfill. Thank you and have a nice day."
OK Michelle, here's the deal. I don't even WANT this doohickey. You see, all I want is for my phone to work. That's why I am calling you. To get THIS piece of your equipment working, at my expense, so that I can continue to be a Verizon customer. Seems like I'm doing my part. Why is this so difficult?
"Sorry"
Lesson of the story? DON'T BE A MICHELLE. If a customer is in trouble and you can't solve his/her problem, contact a supervisor and work out an alternative. In my example, perhaps Verizon could have provided me with an "official" VWNE? At a discount? Or have a technician sent out to examine the signal? Really, *anything* is better than being brushed off. After being brushed off.
After being brushed off.

Follow up: I acquired another VWNE from a local seller, just in case he had to be contacted for the Nuclear Priority Phone Release Code (geez). Ironically, it wasn't necessary, because said fellow had already left Verizon after too many negative customer service issues. Oops.
The good news is that Verizon was able to properly activate the second unit. I was connected to a VWNE tech named Bertha who was VERY helpful and treated me like a human being. Which made all the difference and restored my faith in humanity. I requested that my story be relayed to upper management so that the hordes of secondhand VWNE buyers wouldn't also get burned by Verizon's "hands off and look elsewhere" policy. Bingo. Finally. Done.
Epilogue: Until Verizon eases up on their needlessly stringent policy, beware the unchecked VWNE! Be sure to get the MAC code and check it with a local store/tech support before buying it.

As a result of very poor customer service, I am a ...

I decided to come back to BT after a 2-year stint with Virginmedia. I think I've made a huge mistake ! It all started so well, too. I signed up to the Anytime Call Plan and Broadband Option 3, with a discount for the first 3 months. It all started very smoothly on 5th December 2011.
I have spent over two hours in total on the phone to customer services in the past 2 weeks, trying to resolve my current bill situation. Clearly there has been a mistake made on BT's part somewhere along the way, but it seems that I, or one of my family, are being accused of stopping our BT phone and Broadband service, which is completely not true. Every time I phone up, everyone I speak with says a mistake has happened and that it will be sorted. I am always told that I will get another call-back within 24 hours. This has never happened.
The first bill was correct. I then received an e-mail saying that BT were sorry to hear that I was leaving and that my service would cease on 9th January. This seems to have been a fault with BT because I have no reason to stop a contract after only one month ! My most recent bill now reflects this supposed termination, charging me for quitting within 12 months etc. And, I have been sent a package to return the Broadband Hub. Nobody will take any responsibility for sorting this out and I feel very very frustrated.
I thought I had made progress yesterday when I was told that all would be remedied and I would be started on a completely new contract etc. (another 18 months, despite being 1.5 months into a contract alreay !!) BT has now signed me up to the 'Evening & Weekend Call Plan', which I don't want. All I want to happen is to be back on the contract that I had signed up to and started on 5th December last year. Can anyone point me in the right direction ?
I have never in my life come across such lousy customer service. To say it's terrible is an understatement !

the only people on the forum that can help are the mods and contact then for assistance http://bt.custhelp.com/app/contact_email/c/4951
you couls always try the live chat first http://bt.custhelp.com/app/contact/c/2902/?s_intcid=con_intban_sanda_contact_us_chat_from_forums
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VERY BAD COSTUMER SERVICE

I HAVE A NOTE BOOK AND IT'S BATTERY IS NOT WORKING PROPERLY WHILE IT IS IN WARRENTY PERIOD,BUT HP SERVICE CENTER IS NOT READY TO LISTEN ANY COMPLAIN WHICH MAKE ME VERY DISAPPOINTING. FOR REPLACING LAPTOP'S BATTERY AND HP CONTAIN WORST BATTERY IN THEIR PRODUCT

Did you just want to vent a bit or did you have a question? What is wrong with the battery and what kind of laptop is it? We are listening. I cannot guarantee a solution but we will try to help.

Very messed up sound on itunes.

Hi all!
I've been dealing with this problem for a few months now, and by saying that I mean that I have not really opened up iTunes unless I want to see if anything has changed with my problem.
Every time I click to play a song, at about 5 seconds into the track it gets scratchy, jumpy, however you want to say it. It sounds like someone is messing with a record player. I've tried to play many different songs, thinking that it was just a certain CD. But no luck.
Also, i've got an iPod mini that is about 2 years old, and i'm just wondering about the contact information to help service iPods. Mine has a crack on the screen, and I would like to get it fixed.
Thanks for your time.

I installed iTunes 7 a few months back when it first appeared and experienced the same sound problem. In addition, there was a problem accessing my music library and, at the time, the only "fix" I could find in discussion boards involved going through the library song-by-song. Eventually I uninstalled iTunes 7 and went back to 6.05.20, and everything's working fine ever since.
I've been looking around on the boards this morning to see if there are any signs that Apple has fixed iTunes for Windows. Apparently not.
My advice: stick with 6.05.20.
Dell Windows XP Pro

Very messed up Quicktime movie

Very new to Flash, this is my first movie. I am using Flash
Professional 8.
I've created a Flash animation with background music, and I
can export it without problems to pretty much any filetype except
.mov.
In the Quicktime movie, the audio does not play.
I've tried messing around with the bitrate, checking and
unchecking the box having to do with streaming audio, and checking
and unchecking the "flatten" option. No sound.
When I open the .mov file in RealPlayer, I don't get sound OR
video.
I've made small test movies and they all have this problem.
However, in this movie only, when I play it in Quicktime, the
interface is messed up as well. The "Close Window" buttons are
missing, and don't show up until I mouse over where they should be.
I'd appreciate any thoughts as to why either of these things
might be happening.
Many thanks!

I know I need to render, that is not the issue. The issue is, that the audio did not render correctly in this particular clip, and I can't seem to make it render correctly no matter what setting I choose.
I have FCE 4.0. QuickTime Version 7.6 (472) (the latest version) OS X 10.5.5. I hesitate to update to 10.5.6 since the last update caused many hours of headaches before the issues were solved.
I did notice that there are two updates in Software Update that I have not installed. There is a Prokit Update, recommended by Apple for among other packages FCE. And there is a Final Cut Express Update. But this one says: "This update addresses compatibility issues with AVCHD camcorders, improves stability when using third-party FxPlug plug-ins, and addresses a number of other minor issues." So I am not sure if this update will address this faulty audio render issue.

False Marketing and very unhelpful Customer Service

I got an email from Best Buy ob February 4 about 3X Rewards Points Promotion. As I was planning on purchasing a 65" TV, I walked into BestBuy store on February 28, 2015 but could not find it available at that time.So, I thought I will purchase $1400 worth of Best Buy Gift card to use later, I emphasize Best Buy GIFT CARD and not CARDS. At the checkout counter I told I wanted $1400 worth of Best Buy Gift card and the associate started doing something and I waited to get my GIFT CARD. To my surprise, he handed me over $1400 worth of Visa Gift cards without my consent and he said he cannot take them back. I showed him the coupon for 3x Rewards and said I want to use it for the purhcase. He confirmed I will get the points for the purchase and he scanned the 3x Rewards promo coupon. I ended up paying the activation fee of $42 as well
I see that I was awarded Rewards only for the base purchase amount and 3X points were not credited to my account. This is very frsutrating. First off, I didnt want to purhcase Visa Gift cards and pay activation fee which I had to. And above all I did not get the 3X points. I am an eliteplus member, called the Customer service atleast 5 times and each time I call there will be a minimum wait of 15 - 20 minutes and then I repeat my story and the agents have no clue what to do. They keep transferring me to someone and then I wait again.
Why does Best Buy send this kind of False Marketing if it cant support the customers timely? Is this how you make money? I am going to report this to BBB for sure.

Good morning jhprasad,
As we discussed via private message, the 3X coupon in-question did not exclude the purchase of Best Buy gift cards; however, the purchase of other gift cards (including prepaid Visa) were excluded from the coupon offer. We were not present when you purchased the gift cards three weeks ago to know what was or was not said, and our store employees cannot force you to swipe your credit card and purchase anything. If you would like to continue to discuss the issues at hand, then please reply to the private message that I sent you on Monday.
I hope you enjoy the rest of your day.
Derek|Social Media Specialist | Best Buy® Corporate
Private Message

Very Poor Support Service in UK

I had to contact Support Services in the UK last Sunday, and I hope that no other Playbook user in the UK had to go through what I did. I have 3 faults on my Playbook, Dead Pixels, No GPS and Faulty Charging, I contacted Support and in a nutshell they did not want to know, left me on hold twice, the second time for 15 minutes until I had to hang up, then they rang be back the next day, they offered me a replacement Playbook which could be weeks old for my Playbook which was 39 days old. They also said I had to give them my Credit Card details as security even though one of them told me the Courier would exchange one unit for another then someone else in Support told me something different. In the end I had to write a letter of complaint to the C.E.O of Uk Operations and to date he or she hasn't had the decency to reply to my letter or contact me so I still have 3 faults on my Playbook. Just be warned, they told me any Playbook over 30days old will be replaced by anything that they deem to be working which could be weeks or even months old and that is the only thing that they said they could guarantee or send them my Playbook for repair which could take up to 10 working days. All in all I'm left with a faulty Playbook that no one at R.I.M in Slough wants to know about so I have no choice but to either put it down to experience, take legal action or go back to using Apple.

I had to have my PlayBook repaired under an RMA. Got to say, that I had very little trouble and it was turned around in 3 days (went to Germany and back for repair!)
Sorry you have had a bad experience. I have found it really depends who you get answering. It's not exclusive to the UK from what I can tell - the number routes to a call center anywhere in the world.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!

Very poor customer service!

My wife and I have just switched from AT&T Wireless to Verizon as we will be spending the next year in an area of California that only Verizon covers!
After being with the same company for about 15yrs (ATT&T Wireless was called Cingular before 2005 ) I have to say my 1st experience with Verizon's customer service today was appalling!! I spoke with the 1st person who I had pass me on to a Supervisor and after hitting a brick wall with her another Manager and the attitude was terrible!! really terrible!!
When we went into the store and made the "switch" (2 x iphone 5's, share everything deal 6gb data etc, we had the sales person write down on a piece of paper everything that we would pay, But, when we got the bill there was 2 x $35 activation fee's ($70 total) and even though as all 3 (so called) "customer" service reps kept on reminding me "it is on the paperwork that you signed sir!" (in a very arrogant tone I might add) they failed to understand the very 1st thing about Customer Service and TWO of them where Managers!!!!
I'm not disputing that I signed a contract and that somewhere in that contract it states that we have to pay two $35 activation fee's but the fact that they where totally dismissive about what we had been told & what the Sales person had written down by just saying "well, I wasn't there so I don't know what was "actually" said" Basically this is the same as saying my wife and me where "lying" or they just didn't believe us!!!!!
I deal with clients all the time as my wife does in her business and the 1st rule of thumb in Customer Service "101", "keep the client happy" and even if you can't, never be arrogant or insulting and never,EVER say "well sir I'm sorry but there is nothing I can do for you" because you can bet your life if that was a Sales person trying to get you to sign up with them they would be bending over backwards to make it work. If you can't help in one area help in another "I'm afraid we can't waive those fee's sir but what I will do is put a $50 credit in your account as I understand that you where misled and we value you as a customer" Always compromise and grease the wheel, thats the way business is done!!
In all the years with AT&T whenever we had a billing issue they would (within reason) take the disputed amount off our bill or throw us a bone in another way to keep us happy as customers!!
1st impressions at Verizon is they have NO IDEA what Customer Service is!!!
A very disgruntled NEW Verizon customer!!

please remember I am a customer just like you. Now having said that why do you think you should have two activation fees waived because you had the sales person tell you that you would have to pay them?
by reading your account of what transpired I have the impression that because you called verizon and did not like the fees they should throw you "A Bone" and remove the two fees of $35 each line.
In this case I would say no that isn't going to happen and you knew the prices when you signed up for service.
There is no entitlement feature when you buy service, verizon would have to give that same bone to others that call and say they shouldn't pay the activation fee. which is not going to happen.
if you had a legitimate over charge or a double charge than I would say you are in the right. but not in this case.
And the customer is not always right, customers will lie, they will cry, they will make up any excuse they can to have any company give them what they ask. That is no way to keep a customer happy. its fraud and deceit against a business.

Very poor customer service - manager hung up because he didn't want to help or it was almost 9pm EST

Hello,
Today I realized that even I have became victim of this hidden undisclosed charge which seems to be a SCAM and not treating customer fairly. I was charged $64.99 just for running a wire for TV which is on the other side of the wall in my house. They were just holes that I could have done. It was not an outlet (like electric outlet set up) that the representative and the manager said I was charged for.
Before, ordering the FIOS triple play service I asked the verizon representative online if there is any installation fee but I was told that installation is free if I signup online. I did signup online and tech came to setup. I asked him if there are any charges in making holes and I was told that everything is included but didn't say that I was going to be charged 64.99. He did not install a jack or outlet. They were wires and holes. The tech did a good job in trying to hide the wires and drilling holes but no outlet was installed.
I received my first bill and I was charged $64.99. This is a sham attitude towards the customer by Verizon and from this forum it looks like I am not only the victim. I called with verizon customer service today and she said she cannot do anything about this so she transferred me to a "manager." The manager was not very helpful. I explained my situation and he was not trying to listen because he said that all he can see is "billable.'" Eventually, he hung up on me. I called back and realized that the customer service is closed. I am assuming that the manager is getting ready to leave that's why he hung up.
I am not sure what is worse.. being lied about the charges or hiring incapable managers.

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.

Very messed up service....

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