Very Poor Support Service in UK

I had to contact Support Services in the UK last Sunday, and I hope that no other Playbook user in the UK had to go through what I did. I have 3 faults on my Playbook, Dead Pixels, No GPS and Faulty Charging, I contacted Support and in a nutshell they did not want to know, left me on hold twice, the second time for 15 minutes until I had to hang up, then they rang be back the next day, they offered me a replacement Playbook which could be weeks old for my Playbook which was 39 days old. They also said I had to give them my Credit Card details as security even though one of them told me the Courier would exchange one unit for another then someone else in Support told me something different. In the end I had to write a letter of complaint to the C.E.O of Uk Operations and to date he or she hasn't had the decency to reply to my letter or contact me so I still have 3 faults on my Playbook. Just be warned, they told me any Playbook over 30days old will be replaced by anything that they deem to be working which could be weeks or even months old and that is the only thing that they said they could guarantee or send them my Playbook for repair which could take up to 10 working days. All in all I'm left with a faulty Playbook that no one at R.I.M in Slough wants to know about so I have no choice but to either put it down to experience, take legal action or go back to using Apple.

I had to have my PlayBook repaired under an RMA. Got to say, that I had very little trouble and it was turned around in 3 days (went to Germany and back for repair!)
Sorry you have had a bad experience. I have found it really depends who you get answering. It's not exclusive to the UK from what I can tell - the number routes to a call center anywhere in the world.
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Similar Messages

Very poor customer service email received back on my cell phone!

I want to complain about whoever responds to questions you post on the forum. I won't tell you the "fake"name. She sent me one email and said I sent my questions to the wrong place. I replied and told her I didn't know. Said I should have used the forum. I replied again to her email on my cell phone and said I was sorry didn't know where forum was and that she had not answered any of my questions. She immediately replied, I'm NOT INTERESTED IN THESE EMAILS ANYMORE, OR WANT TO CHANGE HOW OFTEN THEY COME? UPDATE YOUR EMAIL PREFERENCES.....OTHERWORDS "YOURSELF".
You all are there to HELP, at least I thought so. I am very frustrated and disappointed in this reply. I am going to report this to a manager if I have to!
I replied to her, thank you for not HELPING me (just to kind of be nice about it).
This is totally uncalled for....Verizon needs to shape up or you are going to lose a lot of customers!!!!!
Dianne

Brian68, Thank you for your reply. But that is because most have a 2 year contract and can't afford to go elsewhere. I'm sorry for being so firm, but I think Customer Support is a thing of the past. Thank you anyway. Hope you have a wonderful day! Dianne
Date: Sun, 19 Aug 2012 07:57:47 -0600
Subject: Re: Very poor customer service email received back on my cell phone! - Re: Very poor customer service email received back on my cell phone!
                                                                                Re: Very poor customer service email received back on my cell phone!
    created by Brian68 in My Verizon - View the full discussion
diorrell wrote: This is totally uncalled for....Verizon needs to shape up or you are going to lose a lot of customers!!!!! DianneVerizon is not going to lose a ton of customers. Their churn rate for the 2nd quarter of 2012 which ended on Jun 30th was 0.84%. Which means 99.16% of the customers they had on March 31st 2012 were still with them on June 30th 2012.
                             Not interested in these emails anymore, or want to change how often they come? Update your email preferences.
>Post edited to remove personal email address<
Message was edited by: Verizon Moderator

Why is the signal at my home so much weaker than when I moved here in February 2013? I only get one or two bars and very poor data service if any at all.

Why is the signal at my home so much weaker than it was when I moved here in February 2013? I get only one or two bars and very poor data service if any at all. Calling to ask the question results in a vortex of questions that have little to do with the problem and no resolution or answer.

I have a Droid Ultra phone. The signal reduction seems to only be in the general area of my home. If I go downtown, the signal improves to what it once was at home. Everything at my home is as it was when the signal was good, including cable TV service. There has been no new construction in the area that I know of.
Thanks for trying to resolve the issue. Just this morning while trying to view web pages, I found that I could not load any.
Ron

CD Got Stuck and Got Very Poor Support for this issue

I Have a mac mini Intel Duo core. This is the second time My cd is getting Stuck.
First Time It was my mac OSX Recovery Disk. I inserted My disk and restarted the system before i got the cd loaded. The Cd Got Stuck. None of the standerd recovery procedures worked. I called up support and took the system to apple care solution They took a day to take it out.
This Time I Inserted an audio cd during Screen saver mode (Forrest Screen Saver) and when resumed to work I found out the CD was not recognised. I have Installed the eject shortcut on the top right menu bar. When i clicked eject after a long wait Nothing happend. The Drive was listed in Utilities> Disk Utility But I was not able to Eject. When I restarted by clicking the mouse button also nothing worked. Once I have restarted I have No drives Listed.
By Callon Customer Support I tried all trouble shooting steps again. Now I will Have to take my mac mini back to service it mak take a day to fix it.
I think cd gets stuck then we insert the cd in screen saver mode or insert it and restart before cd is recognised. Can Some one try out these scenaios and tell me whether my diag is right?
reg Apple support It is very poor (Compared to this dell has very good support. The are having their tech ppl coming home with all possible replasement components that might have gorn wrong trouble shoot fix the issue do replacements and leave the place compared to this apple care is just very poor ). One has to carry his mini to authorised service every time this occurs and wait untill the support ppl ejects it for me (This gives me no Option other than handing over my pc and wait without one for a day). The slot drive does not have a manual eject hole accessable to end user (Thats a cool design flaw).
In short Apple Service is very poor all arround the world
Mac Mini (Intel) Mac OS X (10.4.6)

Siva,
Welcome to Apple Discussions!
You just happened to have gotten some bad support by fluke. On the whole Apple's support is rated better than Dell worldwide:
http://forums.maccentral.com/wwwthreads/showflat.php?Cat=&Board=general&Number=6 18987
There are a couple articles which I recommend reading:
http://docs.info.apple.com/article.html?artnum=106752
http://docs.info.apple.com/article.html?artnum=58641
The latter article may not explain directly why your last couple of disks failed to eject, but if you used a non-standard disk, or one that had an adhesive label on it which suddenly got into the drive, it might have affected the ability of the drive to eject properly.
Yes occasionally you do get bad support, and occasionally a repair is flawed, but that's why when you call AppleCare and you have a problem with a repair, I recommend you speak to customer relations. They'll set you right.

Very Poor Customer Service from Verizon

I want to complain about the very very poor service I have received from Verizon. Since I activated my 3.0MB DSL plan in Sept. I have yet to get an upload speed greater the 0.9MB. I have called Customer Service 2 times, each time I was on the phone for 2 hours and at the end of each conversation I was told that a field service agent would be dispatched to the area because there was a problem with the out side line. I have even sent them emails and feedback, nothing. I ran their in service agent and it too showed a download speed of 0.7MB.
Yet I am still being charged 39.99 each month. Its a New Year and I am still waiting.

#1 Visit http://www.giganews.com/line_info.html and post up the Traceroute the page shows, if you wish. Be aware that the final hop (bottom-most line of the trace) will contain a hop with your IP address in it. Remove that line. What I'm looking for is a line that mentions "ERX" in it's name towards the end. If for some reason the trace does not complete (two lines full of Stars), keep the trace route intact.
Can you provide the Transceiver Statistics from the Westell? Visit http://192.168.1.1/for me and do the following:
1: If you see a Blue and White Westell page, mouse over Troubleshooting, go to DSL, and choose Transceiver Statistics. Copy/Paste the information on that page.
2: Go to System Monitoring > Advanced Monitors > Transceiver Statistics. Copy/Paste the information on that page.
3: Try visiting http://192.168.1.1/transtat.htm which is a direct link to the Stats on older modems.
If you need a Username and Password, try the following:
admin/password
admin/password1
admin/admin
admin/admin1
admin/Serial Number.
By Serial Number, I don't mean type in the words Serial Number. I mean find and type in the serial number found on the bottom of this router.
If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.

Dead battery and very poor support

Hi,
I encountered the dead battery problem about 5 weeks ago on my MacBook. I tried everything but the battery was definately dead. So I went to my local Mac dealer (35 miles away) and he told me that the battery was really dead and he had to order a new one.
After waiting for nearly 4 weeks with a working battery, which is really annoying if you have to work mobile, I had to go on a business trip. During that trip I got a call, that the battery has arrived. Once I was back I went to the store and want to collect it. There I was told, they had to send it back to Apple because I could not pick it up intime.
I already called Apple here in Germany and sent several emails, but still did not get any answer from them.
Is it really good support if you have to wait for four weeks and then only have a week time to pick up the item?
I previously used Dell notebooks and always got replacements on the next day and never encountered this poor support.
So I switched back to a Dell and will sell the MacBook on Ebay.
@Apple reps: you can delete this posting if you like, like you always do, when someone complains about the support. I will post this on as many Mac forums I can find.
I would really like to know if you encountered similar problems with the support.

@dominiks
I am German too, and I bought my Macbook at Apple's online store (the German one, apparently) as well. Just wanted to remind you that you have a statutory right to give back a faulty Macbook after 2 unsuccessful attempts to fix it. Meaning: If you had 2 unsuccesful repairs, and faults still remain so that you would need to hand it in for a third time, you can refuse this third attempt, and give it back to Apple instead. Don't have a BGB (German civil code) at hand, so I can't tell you the exact statutory provisions, but as much as I can remember it from the top of my head it should be §§ 440, 437 Nr. 2, 323, 326 V (means: "Absatz 5") BGB. But again: check that, as I don't have a BGB nearby.
Thus, no need to sell it on eBay, let them handle that on their own!
@PGESTEP:
Hiya,
I had the same problem, when I handed my Macbook into the Apple store here in Glasgow (am living here currently). Needed to wait 4 weeks, and got a badly repaired Macbook back with a brand new, non working battery. Best thing is: the repair report stated something like 'Everything tested and works fine'. Yeah, sure.,, You better check your Macbook immediately, when they give it back to you! I dunno to much about british consumer protection law (just know that Unfair Terms Act 1977, which isn't really of a help here), but I am pretty sure that you have rights comparable to us Germans.
Am sure that you will find some information about that somewhere in the internet. If not, just ask these city advice bureaus that you can find anywhere in the city, which will advise you for free. At least they do up here in Scotland, albeit I dunno, whether it is the same south the border.
@Apple
Gosh, solve that problem! This is reeeally becoming a big issue. Yeah, you might have won some new customers with the introduction of the Apple platform. But you loose your old ones, and as you can see within this forum, many new customers regret it to have been switched to Apple products. Only the fact that I do own a MacMini which works fine all over holds me back of switching back to Windows.
Have you ever heard of Opel/Vauxhall? They are still struggling because of their fame for rubbish cars in the 90ies, despite the fact that the quality is 10000000 % better nowadays. You DEFINITELY have something to loose here, as you can see!
MacBook 2 Ghz, 2 GB Ram, 80 GB HDD, White Mac OS X (10.4.8)

Very poor customer service - manager hung up because he didn't want to help or it was almost 9pm EST

Hello,
Today I realized that even I have became victim of this hidden undisclosed charge which seems to be a SCAM and not treating customer fairly. I was charged $64.99 just for running a wire for TV which is on the other side of the wall in my house. They were just holes that I could have done. It was not an outlet (like electric outlet set up) that the representative and the manager said I was charged for.
Before, ordering the FIOS triple play service I asked the verizon representative online if there is any installation fee but I was told that installation is free if I signup online. I did signup online and tech came to setup. I asked him if there are any charges in making holes and I was told that everything is included but didn't say that I was going to be charged 64.99. He did not install a jack or outlet. They were wires and holes. The tech did a good job in trying to hide the wires and drilling holes but no outlet was installed.
I received my first bill and I was charged $64.99. This is a sham attitude towards the customer by Verizon and from this forum it looks like I am not only the victim. I called with verizon customer service today and she said she cannot do anything about this so she transferred me to a "manager." The manager was not very helpful. I explained my situation and he was not trying to listen because he said that all he can see is "billable.'" Eventually, he hung up on me. I called back and realized that the customer service is closed. I am assuming that the manager is getting ready to leave that's why he hung up.
I am not sure what is worse.. being lied about the charges or hiring incapable managers.

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.

Very poor verizon service

there is a high noise level on my land line phone also my computer service through verizon is very slow they want to force me use fios better to change my phone company the company says they will charge me to come down because i dont have there extra money service contract they are the worst

Hi firefoxy196648,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.

As a result of very poor customer service, I am a ...

I decided to come back to BT after a 2-year stint with Virginmedia. I think I've made a huge mistake ! It all started so well, too. I signed up to the Anytime Call Plan and Broadband Option 3, with a discount for the first 3 months. It all started very smoothly on 5th December 2011.
I have spent over two hours in total on the phone to customer services in the past 2 weeks, trying to resolve my current bill situation. Clearly there has been a mistake made on BT's part somewhere along the way, but it seems that I, or one of my family, are being accused of stopping our BT phone and Broadband service, which is completely not true. Every time I phone up, everyone I speak with says a mistake has happened and that it will be sorted. I am always told that I will get another call-back within 24 hours. This has never happened.
The first bill was correct. I then received an e-mail saying that BT were sorry to hear that I was leaving and that my service would cease on 9th January. This seems to have been a fault with BT because I have no reason to stop a contract after only one month ! My most recent bill now reflects this supposed termination, charging me for quitting within 12 months etc. And, I have been sent a package to return the Broadband Hub. Nobody will take any responsibility for sorting this out and I feel very very frustrated.
I thought I had made progress yesterday when I was told that all would be remedied and I would be started on a completely new contract etc. (another 18 months, despite being 1.5 months into a contract alreay !!) BT has now signed me up to the 'Evening & Weekend Call Plan', which I don't want. All I want to happen is to be back on the contract that I had signed up to and started on 5th December last year. Can anyone point me in the right direction ?
I have never in my life come across such lousy customer service. To say it's terrible is an understatement !

the only people on the forum that can help are the mods and contact then for assistance http://bt.custhelp.com/app/contact_email/c/4951
you couls always try the live chat first http://bt.custhelp.com/app/contact/c/2902/?s_intcid=con_intban_sanda_contact_us_chat_from_forums
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Very poor customer service!

My wife and I have just switched from AT&T Wireless to Verizon as we will be spending the next year in an area of California that only Verizon covers!
After being with the same company for about 15yrs (ATT&T Wireless was called Cingular before 2005 ) I have to say my 1st experience with Verizon's customer service today was appalling!! I spoke with the 1st person who I had pass me on to a Supervisor and after hitting a brick wall with her another Manager and the attitude was terrible!! really terrible!!
When we went into the store and made the "switch" (2 x iphone 5's, share everything deal 6gb data etc, we had the sales person write down on a piece of paper everything that we would pay, But, when we got the bill there was 2 x $35 activation fee's ($70 total) and even though as all 3 (so called) "customer" service reps kept on reminding me "it is on the paperwork that you signed sir!" (in a very arrogant tone I might add) they failed to understand the very 1st thing about Customer Service and TWO of them where Managers!!!!
I'm not disputing that I signed a contract and that somewhere in that contract it states that we have to pay two $35 activation fee's but the fact that they where totally dismissive about what we had been told & what the Sales person had written down by just saying "well, I wasn't there so I don't know what was "actually" said" Basically this is the same as saying my wife and me where "lying" or they just didn't believe us!!!!!
I deal with clients all the time as my wife does in her business and the 1st rule of thumb in Customer Service "101", "keep the client happy" and even if you can't, never be arrogant or insulting and never,EVER say "well sir I'm sorry but there is nothing I can do for you" because you can bet your life if that was a Sales person trying to get you to sign up with them they would be bending over backwards to make it work. If you can't help in one area help in another "I'm afraid we can't waive those fee's sir but what I will do is put a $50 credit in your account as I understand that you where misled and we value you as a customer" Always compromise and grease the wheel, thats the way business is done!!
In all the years with AT&T whenever we had a billing issue they would (within reason) take the disputed amount off our bill or throw us a bone in another way to keep us happy as customers!!
1st impressions at Verizon is they have NO IDEA what Customer Service is!!!
A very disgruntled NEW Verizon customer!!

please remember I am a customer just like you. Now having said that why do you think you should have two activation fees waived because you had the sales person tell you that you would have to pay them?
by reading your account of what transpired I have the impression that because you called verizon and did not like the fees they should throw you "A Bone" and remove the two fees of $35 each line.
In this case I would say no that isn't going to happen and you knew the prices when you signed up for service.
There is no entitlement feature when you buy service, verizon would have to give that same bone to others that call and say they shouldn't pay the activation fee. which is not going to happen.
if you had a legitimate over charge or a double charge than I would say you are in the right. but not in this case.
And the customer is not always right, customers will lie, they will cry, they will make up any excuse they can to have any company give them what they ask. That is no way to keep a customer happy. its fraud and deceit against a business.

Verizon FiOS Early Termination Fee and Very Poor Customer Service

I posted this as a reply to an earlier thread... but think it deserves a little more attention.... please read. Thank you.
Re: Verizon FiOS Early Termination Fee -- Salesman AND Manager lied
‎08-09-201402:03 PM
This is one organization that I will never do business with agan. You live and learn these days!! They are insisting on charging me the early termination fee of $110.00 even though Verizon DOES NOT offer service in the area I am moving to this August. My conversation with them today started like this:........ I asked if they had service at my new residential address. They indicating they did not and then I was immediately transferred to their "disconnect" department. In this "disconnect" department..... I was told I would have to pay that termination fee anyway regardless of the fact that Verizon does not offer service in that area. This was stated per someone named "Jay" representing Verizon.... This Jay would NOT even consider waiving the termination fee at all... so I asked to speak with his supervisor and got some complete jackass named Freddy who also tells me I must take the HD Set Top boxes to a "corporate" UPS location and that they will not waive my termination fee just because?? So I asked for his last name... which he did not give me... but did give what he said was his employee ID number. ( who really knows if that was a legitimate ID number anyway) So why is it that they would not be willing to waive the fee?? For me ...it is simple to explain..... Because I complained about it.... that is why!! Verizon is very wrong here and this "Freddy" character should be immediately fired. The company's customer service does need an immediate overhaul.... and this Freddy guy is playing with the good name of what once was a very reputable company. However... now.... because Verizon have no legimate process for immediate or quick complaint resolutions, they are quickly becoming a company that many people do not want to do business with anymore. I had a similar experience with Verizon Wireless as well; when I cancelled their service earlier this year..... It is not that the fee that bugs me so much.... even though it makes little sense......It is Verizon's lack of professional customer service and the questionable ethics of many of this company's representatives that has left such a distaste that I will never do business with them anymore. Just my 2 cents... for what it might be worth.

I have also had horrible service with Verizon customer service and their ETF. I moved to a new area that Verizon fios does not cover. When I moved into the new house a few weeks ago, I attempted to cancel their service, but I was told I had to keep it until my phone number was ported to Charter. I called Verizon to cancel my internet/Fios TV only and they said it would be taken care of.
Charter sent a request to them on 11/24/14 to port my phone number and Verizon denied the request a week later. I initially thought it was Charter messing up the port but come to find out, it was Verizon. I called Verizon on 12/08/14 and I was told they denied the port due to an "outstanding" bill. Well that bill was for the month in advance, which doesn't make sense because I had already canceled the service. So they were charging me for the phone, internet, and TV at an empty house. Verizon made me pay the bill so I could get my phone number ported. I paid the fee and they said the the number was ready to be ported. On 12/10/14 I received a call from Charter saying Verizon denied the port AGAIN!!!. So I called Verizon and according to them, Charter never requested the number. That doesn't make sense because I’m sure Charter is doing everything they can because they aren't being paid until that number gets ported over.
I asked the Verizon agents to give me something in writing so I could put it back on Charter but they refused to do so. (Charter gave me written proof documenting Verizon denying the port, so I know Verizon was lying.) So after dealing with Verizon and their laziness I canceled my phone number, which will cause me a lot of heartache in the future. The agent then asked if I was canceling the FIOS TV and Internet. I told him it should have already been canceled, but it wasn't. So they said it will cancel today after they already took my money for the month.
I asked to speak to a supervisor and they agent said, "Why, she wont be able to do anything." I asked him again and he finally agreed to transfer me over. After a 10 minute wait a lady named Karyn I believe, answered the phone. I explained to her how my phone number was not being ported and she said "We don’t block a port, Charter must have messed it up.” I asked her for written documentation and she refused to provide me with anything. I explained to her the reason why I had to move into a new house, due to work and my safety and she said, “Well if your military I could help you but I’m sorry I cant.” She said the only way to get out of paying for the ETF, is if I was deployed over seas fighting a war. Then she said if someone were to die, she could waive the fee...thats ridiculous.
I asked her if I was going to have to pay for the past few weeks of my service, even though I tried to cancel it and they held up my order and she said, “Ill credit you $11.00.” Thats nothing when my bill is $150.00 a month. She did nothing to help even though Verizon dropped the ball on this. Over all I am very disgusted with the employees and supervision with Verizon and I will most likely never to business with them again, unless they admit their mistakes and make it right. I have given them thousands of dollars and hours of my time and this is how they repay you. Oh and by the way, they want me to drive down to the UPS store and return their boxes for them. So they can inconvenience me further.

IPad controlling itself and very poor customer service ;-(

Hi,
I have a iPad 64gb 3g First Generation and it has starting controllingitself after around a minutes use.
If i open the drawing app, it will start drawing itself, if i open notes, itwill start typing itself. Unfortunately, it's about 2 months out ofwarranty but i booked and attended a Genius Bar appointment today.
Beforehand, I had reinstalled ios 5, setup as a new iPad, taken it's out ofthe case, removed the screen protector and the problem is still there.
I arrived early at the Covent Garden Store in London and was told to waitand would be called when my turn. The member of staff didn't seemintrested in me nor very welcoming therefore very un-approachable for me.
I had then been kept waiting for over 40 minutes by which time I then askedanother member of staff how much longer as other customers who arrived aftermyself have already been seen too. I was then told that I am not checkedin and have missed my appointment. I was then re-added to the queue andfinally seen to.
I showed the Genius Bar representative my faulty iPad who took it behind tothe repair room and then said there is nothing we can do, it is faultyand a exchange will cost you £279+Vat but it is not worth it and advised toupgrade to an ipad 2.
The iPad is in brand new condition, not a mark anywhere, never been dropped,dented, dinged and now i have an iPad iBrick.
Is this normal for apple?
Is there anything else i can do try and revive my ipad? ;'-(
Thanks
A very loyal upset icustomer!

I'm not sure what it is you're asking about being "normal". If you are asking about the failure being normal, no, it's not, but anything can fail at any time. Physical damage isn't necessary; something like a power surge could take out a weak component, and a static shock can damage even otherwise-pristine components.
If you're asking about the policy of being charged, then if your iPad is out of warranty and has suffered a hardware failure, then yes, this is entirely normal, and would be normal for any manufacturer of just about any product. You can try resetting and restoring the iPad and see if that makes a difference, but if that doesn't, then you will have to pay Apple's standard replacement charge for out-of-warranty service that you were quoted, or look for a third-party iPad repair service and see if they can fix it for less (doubtful but you can shop around and see).
Regards.

Very, very poor customer service

I've been using Comcast. Both their customer support and billing systems & people as lousy so I decided to try FIOS. Two weeks ago, a guy came out to install and there was a problem with the conduit from my house to the box. That's no biggie and he said he'd set a service call with the ground people to rewire.
A couple of days after, someone called to set up an appointment to reinstall, and I told the person to call back when the ground wiring was fixed because I didn't need to waste yet another day waiting around if the thing wasn't fixed.
It's now been two weeks. The flags marking other cabling/pipes are gone, so I called to see what's happening. I got forwarded to three different numbers and sat on hold for more than 30 minutes at the last place. I hung up.
If your service is just as bad, there's no need to switch. You really need to work on that.

FloridaJo wrote:
I had the same basic thing, They buried my line just two inches below the ground. At one point they just barely went over the root of a tree and it started to be exposed. I called, they sent out someone who basically pushed some of my mulch over the exposed spot and left in a hurry. I eventually got out there myself and cut the root and buried the line deeper.
Later you will find you have slow speeds too. Small print says 'up to', but rarley does it go 'up to' the speeds they promise.
I'm just waiting for Googles 100 times speed fiber and hopefully I can jump over to them, because sometimes FIOS doesn't seem any faster than dial-up. Getting customer service is a maze. Not 'amazing', a maze.
Good luck.
When you buried the line, you made sure you did not bend it or puncture the jacket on the fiber cable, right? You cannot bend Fiber as far as copper can and if bent, can really reduce the signal coming into your ONT. It *may* be why your FiOS service isn't working right some days. Just something to consider. Also, see if neighbors (ideally those with quick computers. I've seen too many old Pentium 4 machines with 256MB of RAM out there on FIOS grinding to a halt) have the same problem.
I'd report Service Trouble if the above holds true and get Verizon out to do a re-bury. Make sure they are also complying with the minimum required depth for your municipality first. If you live in a freeze area, it never hurts to bury a cable a few inches down. In my area they do it 1 spade deep as a minimum. The cables that are buried just below the surface are usually killed by landscapers or get waterlogged/frozen, which ruins them. The ones deeper can still get waterlogged but the ice won't bother them, which helps it last longer. In Florida (if your name suggests anything) they may be concerned about water from digging down too deep. My understanding is the land in Florida has a high water table.
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The first to bring me 1Gbps Fiber for $30/m wins!

Very poor Customer Service for 5th Gen IPOD

Hello,
I have been trying to get the missing parts for the 5th Gen Ipod Video I received for Christmasfor the past couple of hours. The box was never opened and wrapped in cellophane. It is missing the earbuds, foam earbud pads and usb cable along with anything else that comes with it. So I go on the tech support site and nothing is offered for missing parts. I call customer service who then tells me I have to call Tech support. I call Tech support who then transfers me to customer service. Customer service then tells me that if it wasn't ordered thru Apple.Com I'm SOL. I asked to speak to a manager. Shannon in customer service instead transfers me back to Tech support. So I waited and politely spoke to them telling them what I have gone thru. Justin in Tech support asks me to hold for a couple of minutes which I do then he disconnects me. I'm on the website looking for an email to Apple customer service and can't find one. Can anybody help with an email contact to get my missing parts. Taking the IPOD back would involve shipping back up North to have the person who gave it to me as a gift to take it back then reship it back to me. I had never had an issue with previous IPODS and this is just insane.
Thanks,
Jeff
PC Windows XP Pro

Welcome to Apple Discussions!
Sorry for all of the trouble
Call this number again...
1-800-275-2273
And tell them what has happened, what you have gone through, etc. Be polite and just say that you are just looking to get headphones that didn't come with (although I find this strange, but I'm not at all saying that you are lying).
Apple doesn't really have email support for iPods, so I'd just call again and explain what you've gone through.
Good Luck!
btabz

Poor support/services

Long-time customer (10+ years), first-time poster. Countless minutes online, on the phone or in person getting run around. I have been trying for two days to get online support!
I am supposed to be receiving a 15% Federal Employee discount on my bill. My status has not changed in 15 (FIFTEEN) years, yet nearly every month I have to resubmit my credentials and argue to get my bill corrected. When my contract is up in a couple months, I will CANCEL MY ACCOUNT and SWITCH CARRIERS.

Periodicly no more than once a year verizon does has for revalidation to ensure all info is correct and still up to date. Now seeing that you have submitted multiple times have you inquired as to if the plan you are on is eligible for the discount because there are requierments that have to be met you should call 800-922-0204 and check your plan if care says yes then you should call validation and see why its not showing up.
Hope this helps
Good Luck.

Very Poor Support Service in UK

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