Very poor speeds and high error counts?

Question

Hi guys,
I have been reading through some threads on the forum but still cannot find any information regarding my poor connection. My connection runs extremely slow and eventually leads to me being unable to load webpages.
I had a look through my ADSL settings and found some high CRC and HEC events which I presume are not good! I have copied and pasted the results below.
Any help would be greatly appreciated as I have had no luck after calling the call centres...
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
1 days, 08:15:37
Downstream:
14.27 Mbps
Upstream:
1.07 Mbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex A
Latency type:
Fast
Noise margin (Down/Up):
6.6 dB / 7.5 dB
Line attenuation (Down/Up):
21.8 dB / 11.1 dB
Output power (Down/Up):
20.4 dBm / 12.6 dBm
FEC Events (Down/Up):
0 / 0
CRC Events (Down/Up):
3705026 / 8470
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
18038215 / 2958
Error Seconds (Local/Remote):
78523 / 3326

Answer 1

Hi, thanks for the speedy reply! The results from above are not whilst connected to a test line
The quiet line test seems fine.
I have just put it into the test socket and the internet does seem much more repsonsive when I go onto websites.
There still seems to be a few errors on the ADSL settings.
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
0 days, 00:05:38
Downstream:
18.24 Mbps
Upstream:
1.063 Mbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex A
Latency type:
Fast
Noise margin (Down/Up):
6.1 dB / 7.0 dB
Line attenuation (Down/Up):
21.3 dB / 11.0 dB
Output power (Down/Up):
20.3 dBm / 12.6 dBm
FEC Events (Down/Up):
0 / 0
CRC Events (Down/Up):
18 / 9081
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
71 / 2989
Error Seconds (Local/Remote):
16 / 3345