Very slow speed and frequent disconnection

I have been using BT broadband since 6/09/13 and my speed has been below par so far. I have only received 3mbit/s or less when my line is capable of 8mbit/s. Along with this, I disconnect frequently for seemingly no reason. When I contacted bt support, they assured me that the disconnections was the exchange testing out my connection during the 10 day training period, but even after that the issues persist.
From checking the homehub's event log, I found that this message was being given when the connection dropped: "20:55:08, 20 Sep.(404656.240000) PPP LCP Send Termination Request [User request]"
Does anybody know what this means?

I've been connected to the test socket for a couple of weeks, and I've found that it makes no difference.
I've noticed the downstream noise margin has been very high: "DSL noise margin: 5.90 dB upstream, 17.40 dB downstream". I think this is what BT has set for my line, from my previous ISPs I had a 6db noise margin and my line was fine.
1. Best Effort Test:
Download Speed : 0.82 Mbps
2. Upstream Test:
Upload Speed : 0.76 Mbps
However the speed tester was unable to find my ip profile.
Here's the stats from the homehub:
3. Firmware version:
Software version 4.7.5.1.83.8.130.1.10 (Type A) Last updated 07/09/13
4. Board version:
BT Hub 4A
5. ADSL uptime:
0 days, 01:25:08
6. Bandwidth:
1047 / 2269
7. Data sent/received:
49.5 MB / 979.2 MB
8. Broadband username:
[email protected]
9. BT FON:
Yes
10. 2.4 GHz Wireless network/SSID:
BTHub4-H5XN
11. 2.4 GHz Wireless connections:
Enabled (802.11 b/g/n (Recommended)) 20 MHz, WPS enabled
12. 2.4 GHz Wireless security:
WPA and WPA2
13. 2.4 GHz Wireless channel:
Automatic / 11
14. 5 GHz Wireless network/SSID:
BTHub4-H5XN
15. 5 GHz Wireless connections:
Enabled (802.11 n 40 MHz (Recommended)) 20/40 MHz, WPS enabled
16. 5 GHz Wireless security:
WPA2
17. 5 GHz Wireless channel:
Automatic / 40
18. Firewall:
Default
20. VPI/VCI:
0 / 38
21. Modulation:
G.992.5 Annex A
22. Latency type:
Interleaved

Similar Messages

  • Very slow broadband and frequent disconnects

    Hi
    I have been a new BT customer since April 2013 after moving to rural Scotland. They gave estimated speeds as 8Mb download and 2Mb upload which I was happy with considering location. For about 3 months those were the speeds we were getting until a phone fault which was traced to a loose copper wire at the exchange.
    An engineer was sent, the fault repaired and things returned to normal for around 2 weeks until the router disconnected and since then despite untold hours on the phone to BT support, 3 routers and 2 engineers later, the issue remains unresolved. I'm at my wits end now and hope someone on here can help. We do have an Openreach engineer in the village but he takes cables out and doesn't have access to all the test equipment.
    Here are my router stats:
    ADSL Line Status
    Connection Information
    Line state: Connected
    Connection time: 0 days, 07:59:12
    Downstream: 4.063 Mbps
    Upstream: 448 Kbps
    ADSL Settings
    VPI/VCI: 0/38
    Type: PPPoA
    Modulation: G.992.1 Annex A
    Latency type: Interleaved
    Noise margin (Down/Up): 8.5 dB / 17.0 dB
    Line attenuation (Down/Up): 10.1 dB / 3.5 dB
    Output power (Down/Up): 13.9 dBm / 12.3 dBm
    FEC Events (Down/Up): 59064 / 0
    CRC Events (Down/Up): 1 / 0
    Loss of Framing (Local/Remote): 0 / 0
    Loss of Signal (Local/Remote): 0 / 0
    Loss of Power (Local/Remote): 0 / 0
    HEC Events (Down/Up): 0 / 0
    Error Seconds (Local/Remote): 1 / 0
    Btw, that download speed has been 8Mb all the time we've had the router installed but from yesterday which was really bad for disconnects (and you can see it has been off again in the night) it's now suddenly 4Mb.

    welcome to the BT community forum where customers help customers and only BT employees are the forum mods
    in order for the forum members to help please can you  run  btspeedtester  (MAC users may have problems). when first test completes then run diagnostic test and post the results ( do not reset the router).
    are you connected directly via a filter to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?
    Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
    Someone may then be able to offer help/assistance/suggestions to your problem
    If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • Very slow speeds and ridiculous email and bill for...

    Hi 
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    1. My broadband speeds remain painfully slow despite 3 complaints and investigations. In fact my line is still connected to the test line as I was advised to do and I have never had a call back as promised.
    2. I have now received an email message to say I have used 90gb at a cost of £50. This is almost all uploads. i upload nothing and this figure is impossible. Until June my usage was quite small and I came nowhere near my limit on option 2. Nothing has changed with my usage since then. I do not download or stream films and do not upload large quantities. I probably would stream films, but the slow speed does not allow it.
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    Solved!
    Go to Solution.

    Ok....since the original post the problem has continued. I have spent literally hours on the phone to people who say all the same things and never come up with a solution.
    The test results are below. I do not experience speeds as reported. And if I use another tester it correctly comes out as about 1 4 - 1.9. or even lower. The upload usage is still showing as high....but it is just not possible. I have now reset the hub wireless key, but I have not shared this with anyone in range. Apple TV is now disconnected after it was going to take 20 hours to download a film!
    I am at my wits end with this and really do not want the hassle of changing provider but even after 20 years BT broadband I am so very close to that.
    Any ideas would be appreciated.
    Thanks
    Julie
    Home Hub 3
    iMac
    Set up not changed in 5 years. other than new hub about 6 months ago.
    Wired connection to main mac, but also wireless to other devices.
    The BT tester shows 6.09 mbps
     Download speedachieved during the test was - 6.09 Mbps
     For your connection, the acceptable range of speeds is 0.6 Mbps-7.15 Mbps.
     Additional Information:
     Your DSL Connection Rate :8.13 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
     IP Profile for your line is - 7.15 Mbps
    ADSL Line Status
    Connection information
    Top of Form
    Line state:
    Connected
    Connection time:
    0 day, 17:53:05
    Downstream:
    8,128 Kbps
    Upstream:
    448 Kbps
      ADSL settings
    VPI/VCI:
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    Type:
    PPPoA
    Modulation:
    G.992.1 Annex A
    Latency type:
    Fast
    Noise margin (Down/Up):
    14.4 dB / 23.0 dB
    Line attenuation (Down/Up):
    6.5 dB / 5.0 dB
    Output power (Down/Up):
    15.8 dBm / 11.9 dBm
    FEC Events (Down/Up):
    0 / 0
    CRC Events (Down/Up):
    1 / 0
    Loss of Framing (Local/Remote):
    0 / 0
    Loss of Signal (Local/Remote):
    0 / 0
    Loss of Power (Local/Remote):
    0 / 0
    Loss of Link (Remote):
    0
    HEC Errors (Down/Up):
    0 / 0
    Error Seconds (Local/Remote):
    0 / 0

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    If you go further down in the discussion forum you will see that there are a few of us who are experiencing the same problem. I live in Greece, and although I have proceeded with all the suggested steps, more times than not in the past week, I cannot connect to the ITS
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  • Slow speeds and constant disconnections at night

    Good evening. I've been having problems with my broadband for the last three or four days. It's pretty much fine throughout the day, but when it comes to night, the connection crawls to a halt and disconnects on a regular basis. I'm lucky if I can stay connected longer than an hour or two. Here are some stats. Thank you.
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    Upstream:
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    Error Seconds (Local/Remote):
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    for 43 min connected you have a lot of errors crc/hec.
    can you connecte to master socket or preferably the test socket and repost stats please.
    try quiet line test  dial 17070 option 2  should hear nothing and best with corded phone   if cordless dull hum normal
    If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • Very slow broadband and connection keeps dropping

    Hello, we have been BT customers since August 2013, after previously being Freeola customers for many years.  We live in a very rural area, at the end of the exchange so we are never going to get amazingly fast broadband, we are estimated 1MB. 
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    When we are using the internet, we very often get "Your connection has been reset" errors within our browsers.
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    Connection time:
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    Data Transmitted/Received:
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    Bt Wholesale Broadband test:
    Download Speed: 0.02
    Upload speed: 0.34
    Ping latency: 0.00
    Further diagnostics:
    Master socket is
    I performed the quiet line test which wasn't too bad there was a very slight crackle, but it was with a wireless phone.
    Speedtest.net results:
    Ping: 463ms
    Download:0.13mbps
    Upload: 0.28mbps
    As said previously before the copper line failure we were regularly getting download speeds of 0.9mbps.
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    Solved!
    Go to Solution.

    Hi jacoma,
    Sorry to hear that your  having issues with your BT Retail services.
    You will either be on the ADSLMax (upto 8mbps) service or if your exchange has been BTw 21cn upgraded you maybe on the ADSL2/2+ (upto 12/20mbps) service depending on your line quality and length.
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    All the below performed in TEST Socket:
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    If there is any noise on your line such as crackling, distictive noise when the phone is connected to the TEST socket and doing the quiet line test then you need to report a line fault to BT Retail by dailling 151. Once the crackling or disticive noise has gone then your broadband should slowly recover.
    3) please post adsl line statistics 
    4) Can you please run a BT speed test (including IP Profile) http://speedtest.btwholesale.com (not beta version)[Best done with a wired, Ethernet, connection] After Quick Test is done you need to click "Further Diagnostics" to get IP Profile.
    ADSL Line Statistic Help:
     If you have a BT Home Hub like the one below...
     Then:
     1) Go to http://192.168.1.254 or http://bthomehub.home
     2) click Settings
     3) Click Advanced Settings
     4) Click Broadband
     5) Click Connection or sometimes called ADSL (see picture Below)
    The direct Address is http://bthomehub.home/index.cgi?active_page=9116 (for bthomehub3.A firmware ending in 1.3)
    or http://bthomehub.home/index.cgi?active_page=9118 (for bthomehub3.A firmware ending in 94.1.11)
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    There are more useful links on Keith's website here: If you have an ADSL connection, please select this link
     cheers
    I'm no expert, so please correct me if I'm wrong

  • Bt infinity 2 slow speeds and disconnection

    hi all hi all after having spent over two hours on the phone with BT being passed from post to post from billing to technical support back to billing people slamming phones down on me and no  help what so ever today 22/05/2014 have been with bt over 5 years phone  line the broadband and all services 
    it a joke now 
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    BT BROADBAND AVAILABILITY CHECKER
    Telephone Number 01704 on Exchange CHURCHTOWN is served by Cabinet 6 
    Featured ProductsDownstream Line Rate(Mbps)Upstream Line Rate(Mbps)Downstream Range(Mbps)Availability Date  High Low High Low    
    FTTC Range A (Clean)
    41
    32.3
    8.3
    6.3
    Available
    FTTC Range B (Impacted)
    35.2
    19.3
    8.3
    5
    Available
    WBC ADSL 2+
    Up to 15
    8.5 to 19
    Available
    WBC ADSL 2+ Annex M
    Up to 15
    Up to 1.5
    8.5 to 19
    Available
    ADSL Max
    Up to 7
    6 to 8
    Available
    WBC Fixed Rate
    2
    Available
    Fixed Rate
    2
    Available
    Other Offerings
    Fibre Multicast
    Available
    Copper Multicast
    Available
    For all ADSL and WBC Fibre to the Cabinet (FTTC) services, the stable line rate will be determined during the first 10 days of service usage.
    For FTTC Ranges A and B, the term "Clean" relates to a line which is free from any wiring issues (e.g. Bridge Taps) and/or Copper line conditions, and the term "Impacted" relates to a line which may have wiring issues (e.g. Bridge Taps) and/or Copper line conditions.
    Throughput/download speeds will be less than line rates and can be affected by a number of factors within and external to BT's network, Communication Providers' networks and within customer premises.
    The Stop Sale date for Datastream is from 30-Jun-2012; the Formal Retirement date for Datastream is from 30-Jun-2014. The Stop Sale date for IPstream is from 31-Dec-2012; the Formal Retirement date for IPstream is from 30-Jun-2014.
    If the End User wishes to migrate from their current Broad

  • Very slow speed. Reported but not fixed.

    After having very slow up to 20mb speeds and constant disconnections I decided to go for infinity option 2 as I had so many problems with ADSL with constant calls to India and engineers coming out.
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    Solved!
    Go to Solution.

    After getting the mods involved and a fault being raised the fault still hasn't been fixed even through it states on the BT website report and track faults that it has been fixed.  An engineer hasn't been out to fix it so I am confused as to what BT have done to attempt to fix my broadband problem
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    Our fourth engineer visit was booked for this morning, and the engineer failed to arrive. I received a phone call to say BT needed to re-arrange the appointment as the reason the engineer hadn't arrived was because BT had decided that it needed to be a 'multi services' engineer not a 'external' engineer.
    I didn't even get an apology when I pointed out that I'd taken half a day off work to wait for the engineer when I could have been notified that the visit had been cancelled. Unfortunately we got cut off before I could re arrange the appointment so I called back, only to be told by the next person that in fact the reason the engineer hadn't attended was because of a BT OpenReach outage. After re-arranging the engineer visit I've now been sent 2 confirmation texts one to say they will be coming on Friday, one to say they will be coming on Monday. Hence another 10 minutes of my day calling to confirm when they would actually be attending.
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    welcome to the BT community forum where customers help customers and only BT employees are the forum mods
    in order for the forum members to help please can you post the adsl stats from your router you may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or if HH4/5 then go to troubleshooting then logs and you are looking for 2 line together when hub last connected to internet and they will show your connection speed and noise margin or if netgear enter 192.168.0.1). Then run  btspeedtester  (MAC users may have problems). when first test completes then run diagnostic test and post the results ( do not reset the router).
    are you connected directly via a filter to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?
    Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
    is there any exchnage problems listed  http://usertools.plus.net/exchanges/mso.php
    http://usertools.plus.net/exchanges/?
    http://btbusiness.custhelp.com/app/service_status
    http://bt.custhelp.com/app/answers/detail/a_id/15036
    http://community.plus.net/exchange-information/
    Someone may then be able to offer help/assistance/suggestions to your problem
    If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • I get constant buffering very slow downloads and the pinwheel.  is there a keystroke remedy for this??

    i get constant buffering very slow downloads and the pinwheel.  is there a keystroke remedy for this??

    No magical keystroke remedy. The causes for this can be complicated.
    http://www.thexlab.com/faqs/sbbod.html
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    http://www.speedtest.net/

  • 2.4GHZ clients very slow speeds with AP3600

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    Network Name (SSID).............................. WLKPV
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    Broadcast SSID................................... Enabled
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         HTTP ....................................... Disabled
        Local Profiling ............................. Disabled
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         HTTP ....................................... Disabled
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      SNMP-NAC State................................. Disabled
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    Maximum number of Clients per AP Radio........... 200
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    Exclusionlist Timeout............................ 60 seconds
    Session Timeout.................................. 7200 seconds
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    Sleep Client Timeout............................. 12 hours
    User Idle Threshold.............................. 0 Bytes
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    WLAN IPv6 ACL.................................... unconfigured
    WLAN Layer2 ACL.................................. unconfigured
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    mDNS Profile Name................................ default-mdns-profile
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    Average Data Rate................................   0             0
    Average Realtime Data Rate.......................   0             0
    Burst Data Rate..................................   0             0
    Burst Realtime Data Rate.........................   0             0
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    Average Data Rate................................   0             0
    Average Realtime Data Rate.......................   0             0
    Burst Data Rate..................................   0             0
    Burst Realtime Data Rate.........................   0             0
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    Scan Defer Time.................................. 100 milliseconds
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    CCX - AironetIe Support.......................... Enabled
    CCX - Gratuitous ProbeResponse (GPR)............. Disabled
    CCX - Diagnostics Channel Capability............. Disabled
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    Radio Policy..................................... All
    DTIM period for 802.11a radio.................... 1
    DTIM period for 802.11b radio.................... 1
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       Accounting.................................... Global Servers
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          Framed IPv6 Acct AVP ...................... Prefix
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       Static WEP Keys............................... Disabled
       802.1X........................................ Disabled
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          WPA2 (RSN IE).............................. Enabled
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             AES Cipher.............................. Enabled
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             PSK..................................... Enabled
             CCKM.................................... Disabled
             FT-1X(802.11r).......................... Disabled
             FT-PSK(802.11r)......................... Disabled
             PMF-1X(802.11w)......................... Disabled
             PMF-PSK(802.11w)........................ Disabled
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          FT Over-The-DS mode........................ Enabled
          GTK Randomization.......................... Disabled
          SKC Cache Support.......................... Disabled
          CCKM TSF Tolerance......................... 1000
       WAPI.......................................... Disabled
       Wi-Fi Direct policy configured................ Disabled
       EAP-Passthrough............................... Disabled
       CKIP ......................................... Disabled
       Web Based Authentication...................... Disabled
       Web-Passthrough............................... Disabled
       Conditional Web Redirect...................... Disabled
       Splash-Page Web Redirect...................... Disabled
       Auto Anchor................................... Enabled
       FlexConnect Local Switching................... Disabled
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       flexconnect Central Dhcp Flag................. Disabled
       flexconnect nat-pat Flag...................... Disabled
       flexconnect Dns Override Flag................. Disabled
       flexconnect PPPoE pass-through................ Disabled
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       FlexConnect Learn IP Address.................. Enabled
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       PMF........................................... Disabled
       PMF Association Comeback Time................. 1
       PMF SA Query RetryTimeout..................... 200
       Tkip MIC Countermeasure Hold-down Timer....... 60
    AVC Visibilty.................................... Disabled
    AVC Profile Name................................. None
    Flow Monitor Name................................ None
    Split Tunnel (Printers).......................... Disabled
    Call Snooping.................................... Disabled
    Roamed Call Re-Anchor Policy..................... Disabled
    SIP CAC Fail Send-486-Busy Policy................ Enabled
    SIP CAC Fail Send Dis-Association Policy......... Disabled
    KTS based CAC Policy............................. Disabled
    Assisted Roaming Prediction Optimization......... Disabled
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    802.11k Neighbor List Dual Band.................. Disabled
    Band Select...................................... Disabled
    Load Balancing................................... Disabled
    Multicast Buffer................................. Disabled
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    4           10.x.x.x         Up
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