VERY SENSITIVE TOUCHPAD CAUSING PROBLEMS WHEN TYPING MESSAGESS IN WINDOWS LIVE MAIL

The laptop was recently purchased new. Windows Live Mail was installed and a mouse is used.
In respondng to an email, new email or typing a message in a forum setting such as this, the entire text would disappear which was often before a complete sentance could be typed and could not be retrieved. This process would repeat itself over and over again.
A technical representative from the company that sold the laptop concluded that combined with a very sensitive touchpad,
a moving cursor arrow, shadow from the typing hand and lightly brushing the touchpad with the typing hand either singularly or in any combination were the likely causes of the problem. He then, using the software in the laptop, deactivated the tap function in the touchpad leaving all other functions in the touchpad in place. This resolved the problem.
- Is there a device or software in the laptop that adjusts the sensitivity of the touchpad so that the tap function can be restored?
- Is it possible that the combination of Windows 8.1 and Windows LIve Mail is really the problem and if so, how is this determined and if necessary resolved?
-Is there a hardware / software malfunction in the laptop causing this problem?
Any advice and comments would be appreciated

Hi @unfinished ,
Welcome to the HP forum!
It is a fantastic place to find answers and suggestions!
I see that your new HP notebook's touchpad is very sensitive and you would like to be able to alter that. Here is a link to
Using and Troubleshooting the TouchPad or ClickPad (Windows 8). There is a link to how to adjust the sensitivity.
As it is a new purchase you should be in warranty and can contact HP support for assistance if this did not help.
Please call our technical support at 800 474 6836. If you live outside the US/Canada Region, please click the link below to get a support number for your region.
World Wide Phone Support
Best of Luck and
Sparkles1
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

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VERY SENSITIVE TOUCHPAD CAUSING PROBLEMS WHEN TYPING MESSAGESS IN WINDOWS LIVE MAIL

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