Slow speeds and constant disconnections at night

Good evening. I've been having problems with my broadband for the last three or four days. It's pretty much fine throughout the day, but when it comes to night, the connection crawls to a halt and disconnects on a regular basis. I'm lucky if I can stay connected longer than an hour or two. Here are some stats. Thank you.
Line state:
Connected
Connection time:
0 day, 00:43:51
Downstream:
8,368 Kbps
Upstream:
444 Kbps
  ADSL settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
13.4 dB / 15.8 dB
Line attenuation (Down/Up):
28.0 dB / 14.5 dB
Output power (Down/Up):
21.2 dBm / 12.2 dBm
FEC Events (Down/Up):
1829677 / 48026
CRC Events (Down/Up):
21547 / 1347
Loss of Framing (Local/Remote):
0 / 8
Loss of Signal (Local/Remote):
9 / 8
Loss of Power (Local/Remote):
0 / 0
Loss of Link (Remote):
0
HEC Errors (Down/Up):
743964 / 3870
Error Seconds (Local/Remote):
0 / 177

for 43 min connected you have a lot of errors crc/hec.
can you connecte to master socket or preferably the test socket and repost stats please.
try quiet line test  dial 17070 option 2  should hear nothing and best with corded phone   if cordless dull hum normal
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Similar Messages

  • Slow internet speeds and constant disconnections

    Hi, when i first got BT broadband (unlimited option) i was getting 2mbps, now it seems that i can barely go past 100kbs. Strangely enough all internet speed tests i do results show that i get around 1mbps, but that is not what i am getting. If i download something i can barely browse the internet due to it taking all the 100kbs.
    Some details attached:-
    ADSL line status
    Connection information
    Line state
    Connected
    Connection time
    1 day, 0:21:29
    Downstream
    1,150 Kbps
    Upstream
    1,148 Kbps
    ADSL settings
    VPI/VCI
    0/38
    Type
    PPPoA
    Modulation
    ITU-T G.992.5
    Latency type
    Interleaved
    Noise margin (Down/Up)
    22.4 dB / 5.9 dB
    Line attenuation (Down/Up)
    26.0 dB / 8.2 dB
    Output power (Down/Up)
    0.0 dBm / 12.7 dBm
    Loss of Framing (Local)
    11
    Loss of Signal (Local)
    1
    Loss of Power (Local)
    0
    FEC Errors (Down/Up)
    503 / 4294967264
    CRC Errors (Down/Up)
    0 / N/A
    HEC Errors (Down/Up)
    N/A / 0
    Error Seconds (Local)
    1
    FAQ
    Test1 comprises of two tests
    1. Best Effort Test: -provides background information.
    Download  Speed
    905 Kbps
    0 Kbps
    1000 Kbps
    Max Achievable Speed
     Download speedachieved during the test was - 905 Kbps
     For your connection, the acceptable range of speeds is 400-1000 Kbps.
     Additional Information:
     Your DSL Connection Rate :1150 Kbps(DOWN-STREAM), 1148 Kbps(UP-STREAM)
     IP Profile for your line is - 1014 Kbps
    2. Upstream Test: -provides background information.
    Upload Speed
    937 Kbps
    0 Kbps
    1148 Kbps
    Max Achievable Speed
    >Upload speed achieved during the test was - 937 Kbps
     Additional Information:
     Upstream Rate IP profile on your line is - 1148 Kbps
    Since getting BT broadband my router has been constantly loosing connection and at points restarting itself. I could live with that due to the nice speed i was getting. If anyone could please help me i would appreciate it very much.

    There are noticeable speed issues however you noise margin is high at 22.4 normal default is 6db when reduced to that level your connection speed would increase and like wise your download speed you could contact the forum mods and ask them to reset your noise margin this is a link to them 
    http://bt.custhelp.com/app/contact_email/c/4951
    they normally reply by email or phone directly to you within 72 hours
    They are a UK based specialist team who have a good record at getting problems solved
    If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

  • Very slow speed and frequent disconnection

    I have been using BT broadband since 6/09/13 and my speed has been below par so far. I have only received 3mbit/s or less when my line is capable of 8mbit/s. Along with this, I disconnect frequently for seemingly no reason. When I contacted bt support, they assured me that the disconnections was the exchange testing out my connection during the 10 day training period, but even after that the issues persist.
    From checking the homehub's event log, I found that this message was being given when the connection dropped: "20:55:08, 20 Sep.(404656.240000) PPP LCP Send Termination Request [User request]"
    Does anybody know what this means?

    I've been connected to the test socket for a couple of weeks, and I've found that it makes no difference.
    I've noticed the downstream noise margin has been very high: "DSL noise margin: 5.90 dB upstream, 17.40 dB downstream". I think this is what BT has set for my line, from my previous ISPs I had a 6db noise margin and my line was fine.
    1. Best Effort Test:
    Download Speed : 0.82 Mbps
    2. Upstream Test:
    Upload Speed : 0.76 Mbps
    However the speed tester was unable to find my ip profile.
    Here's the stats from the homehub:
    3. Firmware version:
    Software version 4.7.5.1.83.8.130.1.10 (Type A) Last updated 07/09/13
    4. Board version:
    BT Hub 4A
    5. ADSL uptime:
    0 days, 01:25:08
    6. Bandwidth:
    1047 / 2269
    7. Data sent/received:
    49.5 MB / 979.2 MB
    8. Broadband username:
    [email protected]
    9. BT FON:
    Yes
    10. 2.4 GHz Wireless network/SSID:
    BTHub4-H5XN
    11. 2.4 GHz Wireless connections:
    Enabled (802.11 b/g/n (Recommended)) 20 MHz, WPS enabled
    12. 2.4 GHz Wireless security:
    WPA and WPA2
    13. 2.4 GHz Wireless channel:
    Automatic / 11
    14. 5 GHz Wireless network/SSID:
    BTHub4-H5XN
    15. 5 GHz Wireless connections:
    Enabled (802.11 n 40 MHz (Recommended)) 20/40 MHz, WPS enabled
    16. 5 GHz Wireless security:
    WPA2
    17. 5 GHz Wireless channel:
    Automatic / 40
    18. Firewall:
    Default
    20. VPI/VCI:
    0 / 38
    21. Modulation:
    G.992.5 Annex A
    22. Latency type:
    Interleaved

  • Bt infinity 2 slow speeds and disconnection

    hi all hi all after having spent over two hours on the phone with BT being passed from post to post from billing to technical support back to billing people slamming phones down on me and no  help what so ever today 22/05/2014 have been with bt over 5 years phone  line the broadband and all services 
    it a joke now 
    2012 I have had fibre optic broadband service with BT and all was ok till November 2013 when start have slow speeds and in January year 2014 started having disconnections reconnection connections form 5 mins to to 60mnis or sum times 2mins  of the broadbands and the connections sometimes 3 to 4  times a day disconnections and so on .... when was supposed to be fixed the upload speed was very slow and the download speed was okay when I first started with BT with the fibre-optic broadband two years ago nearly I was averaging about 42 meg per day and average speed of upload was 6.5 Mag
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    I think this is just an easy way for BT to get out of fixing the mind correctly by downgrading the line but wanting the customer to carry on paying for option to have tried with billing to sort this problem out today they just said you need to speak to technical support technical support what support manages to say you need to speak to billing one of them even slammed the phone on me 
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    BT BROADBAND AVAILABILITY CHECKER
    Telephone Number 01704 on Exchange CHURCHTOWN is served by Cabinet 6 
    Featured ProductsDownstream Line Rate(Mbps)Upstream Line Rate(Mbps)Downstream Range(Mbps)Availability Date  High Low High Low    
    FTTC Range A (Clean)
    41
    32.3
    8.3
    6.3
    Available
    FTTC Range B (Impacted)
    35.2
    19.3
    8.3
    5
    Available
    WBC ADSL 2+
    Up to 15
    8.5 to 19
    Available
    WBC ADSL 2+ Annex M
    Up to 15
    Up to 1.5
    8.5 to 19
    Available
    ADSL Max
    Up to 7
    6 to 8
    Available
    WBC Fixed Rate
    2
    Available
    Fixed Rate
    2
    Available
    Other Offerings
    Fibre Multicast
    Available
    Copper Multicast
    Available
    For all ADSL and WBC Fibre to the Cabinet (FTTC) services, the stable line rate will be determined during the first 10 days of service usage.
    For FTTC Ranges A and B, the term "Clean" relates to a line which is free from any wiring issues (e.g. Bridge Taps) and/or Copper line conditions, and the term "Impacted" relates to a line which may have wiring issues (e.g. Bridge Taps) and/or Copper line conditions.
    Throughput/download speeds will be less than line rates and can be affected by a number of factors within and external to BT's network, Communication Providers' networks and within customer premises.
    The Stop Sale date for Datastream is from 30-Jun-2012; the Formal Retirement date for Datastream is from 30-Jun-2014. The Stop Sale date for IPstream is from 31-Dec-2012; the Formal Retirement date for IPstream is from 30-Jun-2014.
    If the End User wishes to migrate from their current Broad

  • Very slow broadband speed and random disconnection...

    I have a problem with my home hub and broadband connection. The download speed is ridiculously low at only 768 kbits per second. I have been running speed tests all week and the speed has been getting gradually slower and slower starting at around 1.4mbits and lowering to between 0.4 and 0.8 mbps.The broadband is also losing connection every so often.
    This has been happening for a few weeks now, ever since the broadband and phone lights on my Hub turned orange, then continually flashed orange, went green then went off and then back to orange, flashed orange, then green then off and this cycle repeated until I restarted my Hub. Upon restarting the power light turned solid red and did not change. So I restarted it again. This time it rebooted properly (or so it seems to have). Before this the hub was (still slow) around 2mbps although this was much better than the speed now.
    I have a BT home hub version 1.5. I am on Bt Broadband option 3 meaning I should have unlimited broadband. Reason why I am asking for help is I am getting lag when ever I play games on My xbox 360 or browse on my laptop.  Im in scotland, dundee in the DD2 post code area if that matters.
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    DSL Connection   
    Link Information
    Uptime:    0 days, 0:29:27
    Modulation:    G.992.1 annex A
    Bandwidth (Up/Down) [kbps/kbps]:    448 / 768
    Data Transferred (Sent/Received) [MB/MB]:    19.28 / 20.58
    Output Power (Up/Down) [dBm]:    12.5 / 13.5
    Line Attenuation (Up/Down) [dB]:    27.5 / 47.0
    SN Margin (Up/Down) [dB]:    23.0 / 13.5
    Vendor ID (Local/Remote):    TMMB / IFTN
    Loss of Framing (Local/Remote):    0 / 0
    Loss of Signal (Local/Remote):    0 / 0
    Loss of Power (Local/Remote):    0 / 0
    Loss of Link (Remote):    0
    Error Seconds (Local/Remote):    0 / 0
    FEC Errors (Up/Down):    0 / 1,216
    CRC Errors (Up/Down):    0 / 0
    HEC Errors (Up/Down):    0 / 0
    Line Profile:    Interleaved
    Aut inveniam viam aut faciam

    Quick update: Well, I moved my hub and have plugged it into the master test socket... Couldn't connect at all wirelessly, so I had to phone up the BT helpline, they changed the wireless channel and I got on after that (however the assistant said that my plugging into the socket should not have disabled the wireless.) As for the speed, well, needless to say there is little to no improvement. I cannot post my DSL stats, as I cannot even connect to my home hub via the ip address and the bthomehub.home address as the connection times out.
    The speedtester on the other hand is working. Here are those results:
    1. Best Effort Test: -provides background information.
    Download Speed
    409 Kbps
    0 Kbps
    500 Kbps
    Max Achievable Speed
     Download speedachieved during the test was - 409 Kbps
     For your connection, the acceptable range of speedsis 100-500 Kbps.
     Additional Information:
     Your DSL Connection Rate :4704 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
     IP Profile for your line is - 500 Kbps
    The throughput of Best Efforts (BE) classes achieved during the test is - 8.62:28.39:63.06 (SBE:NBEBE)
    These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.
    The results of this test will vary depending on the way your ISP has decided to use these traffic classes.
    2. Upstream Test: -provides background information.
    Upload Speed
    307 Kbps
    0 Kbps
    448 Kbps
    Max Achievable Speed
    >Upload speed achieved during the test was - 307 Kbps
     Additional Information:
     Upstream Rate IP profile on your line is - 448 Kbps
    I have noticed that the DSL downstream speed has shot up remarkably (by about 4000) since plugging it in to the test socket, but for some reason, the IP profile is still very low, I would have expected it to have went up at least a little but it has remained the same for the past 2 days now should I be concerned with this or give it some more time?
    Oh and I have an engineer coming to the house on friday, turns out when my parents were installing the broadband accelerator they inadvertently knocked out the wires to the extensions and now none of the extensions in the house are working so I hope he or she can resolve things with my speed and I will update on Friday evening, and again next Wednesday(after the 5 day period) to see if the IP profile speed has improved.
    Aut inveniam viam aut faciam

  • Very slow speeds and ridiculous email and bill for...

    Hi 
    i have several issues. I have been a very satisfied customer for over 15 years until early summer of this year:
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    2. I have now received an email message to say I have used 90gb at a cost of £50. This is almost all uploads. i upload nothing and this figure is impossible. Until June my usage was quite small and I came nowhere near my limit on option 2. Nothing has changed with my usage since then. I do not download or stream films and do not upload large quantities. I probably would stream films, but the slow speed does not allow it.
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    Solved!
    Go to Solution.

    Ok....since the original post the problem has continued. I have spent literally hours on the phone to people who say all the same things and never come up with a solution.
    The test results are below. I do not experience speeds as reported. And if I use another tester it correctly comes out as about 1 4 - 1.9. or even lower. The upload usage is still showing as high....but it is just not possible. I have now reset the hub wireless key, but I have not shared this with anyone in range. Apple TV is now disconnected after it was going to take 20 hours to download a film!
    I am at my wits end with this and really do not want the hassle of changing provider but even after 20 years BT broadband I am so very close to that.
    Any ideas would be appreciated.
    Thanks
    Julie
    Home Hub 3
    iMac
    Set up not changed in 5 years. other than new hub about 6 months ago.
    Wired connection to main mac, but also wireless to other devices.
    The BT tester shows 6.09 mbps
     Download speedachieved during the test was - 6.09 Mbps
     For your connection, the acceptable range of speeds is 0.6 Mbps-7.15 Mbps.
     Additional Information:
     Your DSL Connection Rate :8.13 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
     IP Profile for your line is - 7.15 Mbps
    ADSL Line Status
    Connection information
    Top of Form
    Line state:
    Connected
    Connection time:
    0 day, 17:53:05
    Downstream:
    8,128 Kbps
    Upstream:
    448 Kbps
      ADSL settings
    VPI/VCI:
    0/38
    Type:
    PPPoA
    Modulation:
    G.992.1 Annex A
    Latency type:
    Fast
    Noise margin (Down/Up):
    14.4 dB / 23.0 dB
    Line attenuation (Down/Up):
    6.5 dB / 5.0 dB
    Output power (Down/Up):
    15.8 dBm / 11.9 dBm
    FEC Events (Down/Up):
    0 / 0
    CRC Events (Down/Up):
    1 / 0
    Loss of Framing (Local/Remote):
    0 / 0
    Loss of Signal (Local/Remote):
    0 / 0
    Loss of Power (Local/Remote):
    0 / 0
    Loss of Link (Remote):
    0
    HEC Errors (Down/Up):
    0 / 0
    Error Seconds (Local/Remote):
    0 / 0

  • Slow connection and frequest disconnect​s.

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    http://btbusiness.custhelp.com/app/service_status
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    If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • 70% drop in speed and constant dropped connection

    Been on Infinity2 since October, BT's estimate for my line is 58 to 76mbs as im 300m from the Penistone, Sheffield Road exchange. Up until Xmas i was getting 74-75mbs d/l and 17-18mbs u/l with 5-15ms ping in speedtest, now i'm getting 24 d/l  2.9 u/l and 50+ ping, the connection is slow and it drops approx 20 times a day. I can no longer watch streams, HD videos and gaming(the reason i got Infinity) is impossible as the lag is horrific and the drop offs finish it off, even web pages with pictures can take forever to load, the pics load gradually like back in the dial-up days.
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    To Infinity and back down to Earth in flames.

    FAQ
    1. Best Effort Test: -provides background information.
    Download Speed
    24.41 Mbps
    0 Mbps
    25.14 Mbps
    Max Achievable Speed
     Download speedachieved during the test was - 24.41 Mbps
     For your connection, the acceptable range of speedsis 20.11 Mbps-25.14 Mbps .
     Additional Information:
     IP Profile for your line is - 25.14 Mbps
    2. Upstream Test: -provides background information.
    Upload Speed
    2.91 Mbps
    0 Mbps
    20 Mbps
    Max Achievable Speed
    Upload speed achieved during the test was - 2.91Mbps
     Additional Information:
     Upstream Rate IP profile on your line is - 20 Mbps
    We were unable to identify any performance problem with your service at this time.
    It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
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  • Super Slow speeds and extremely high latency

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    Hi schichler,
    Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
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  • Very slow broadband speed and many disconnections

    Here is my speed tes result
    Test1 comprises of Best Effort Test: -provides background information.
    Download  Speed
    66 Kbps
    0 Kbps
    250 Kbps
    Max Achievable Speed
     Download speedachieved during the test was - 66 Kbps
     For your connection, the acceptable range of speeds is 50-250 Kbps.
     Additional Information:
     Your DSL Connection Rate :192 Kbps(DOWN-STREAM), 160 Kbps(UP-STREAM)
     IP Profile for your line is - 135 Kbps
    Here is my hub
    Modem Type:
    Built in modem - ADSL
    DSL Line (Wire Pair):
    Line 1 (inner pair)
    Current DSL Connection:
    Down Up
    Rate:
    192 kbs
    160 kbs
    Max Rate:
    192 kbs
    164 kbs
    Noise Margin:
    15.0 dB
    7.0 dB
    Attenuation:
    58.5 dB
    31.5 dB
    Output Power:
    14.5 dBm
    12.4 dBm
    Protocol:
    G.DMT Annex A
    Channel:
    Interleaved
    DSLAM Vendor Information
    Country: {46336} Vendor: {TSTC} Specific: {0 }
    ATM PVC:
    0/38
    Rate Cap:
    192 kbs
    Attenuation @ 300kHz:
    58.5 dB
    Uncanceled Echo:
    -10.4 dB
    Ok
    VCXO Frequency Offset:
    19.3 ppm
    Ok
    Final Receive Gain:
    30.2 dB
    Ok
    Impulse Noise Comp. Tones:
    0
    Ok
    Excessive Impulse Noise:
    0
    Ok
    Results for exchange: Hodnet CongestionCongestion status on this exchange is GREEN.
    Your telephone line is on an un-congested exchange.Major Service OutagesThere are no Major Service Outages on your line at this present time
    I started to get the problem on 20th august my speed was 160-190kylobytes and now is 10times slower i sent email to the modderators but didnt get any answer yet please someone can help me?

    I have now this in my hub but the speed is the same slow DSL Details
    Modem Type:
    Built in modem - ADSL
    DSL Line (Wire Pair):
    Line 1 (inner pair)
    Current DSL Connection:
    Down Up
    Rate:
    2208 kbs
    448 kbs
    Max Rate:
    2208 kbs
    736 kbs
    Noise Margin:
    15.0 dB
    16.0 dB
    Attenuation:
    57.6 dB
    31.5 dB
    Output Power:
    18.4 dBm
    12.4 dBm
    Protocol:
    G.DMT Annex A
    Channel:
    Interleaved
    DSLAM Vendor Information
    Country: {46336} Vendor: {TSTC} Specific: {0 }
    ATM PVC:
    0/38
    Rate Cap:
    2208 kbs
    Attenuation @ 300kHz:
    57.6 dB
    Uncanceled Echo:
    7.9 dB
    Suspicious - check phone filters and alarm
    VCXO Frequency Offset:
    19.0 ppm
    Ok
    Final Receive Gain:
    32.2 dB
    Ok
    Impulse Noise Comp. Tones:
    0
    Ok
    Excessive Impulse Noise:
    0
    Ok

  • Very slow broadband and frequent disconnects

    Hi
    I have been a new BT customer since April 2013 after moving to rural Scotland. They gave estimated speeds as 8Mb download and 2Mb upload which I was happy with considering location. For about 3 months those were the speeds we were getting until a phone fault which was traced to a loose copper wire at the exchange.
    An engineer was sent, the fault repaired and things returned to normal for around 2 weeks until the router disconnected and since then despite untold hours on the phone to BT support, 3 routers and 2 engineers later, the issue remains unresolved. I'm at my wits end now and hope someone on here can help. We do have an Openreach engineer in the village but he takes cables out and doesn't have access to all the test equipment.
    Here are my router stats:
    ADSL Line Status
    Connection Information
    Line state: Connected
    Connection time: 0 days, 07:59:12
    Downstream: 4.063 Mbps
    Upstream: 448 Kbps
    ADSL Settings
    VPI/VCI: 0/38
    Type: PPPoA
    Modulation: G.992.1 Annex A
    Latency type: Interleaved
    Noise margin (Down/Up): 8.5 dB / 17.0 dB
    Line attenuation (Down/Up): 10.1 dB / 3.5 dB
    Output power (Down/Up): 13.9 dBm / 12.3 dBm
    FEC Events (Down/Up): 59064 / 0
    CRC Events (Down/Up): 1 / 0
    Loss of Framing (Local/Remote): 0 / 0
    Loss of Signal (Local/Remote): 0 / 0
    Loss of Power (Local/Remote): 0 / 0
    HEC Events (Down/Up): 0 / 0
    Error Seconds (Local/Remote): 1 / 0
    Btw, that download speed has been 8Mb all the time we've had the router installed but from yesterday which was really bad for disconnects (and you can see it has been off again in the night) it's now suddenly 4Mb.

    welcome to the BT community forum where customers help customers and only BT employees are the forum mods
    in order for the forum members to help please can you  run  btspeedtester  (MAC users may have problems). when first test completes then run diagnostic test and post the results ( do not reset the router).
    are you connected directly via a filter to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?
    Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
    Someone may then be able to offer help/assistance/suggestions to your problem
    If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • Super slow speed, and for once its not my ISP's fault.....

    Hello friends,
    I have the WRTG v6 router and have had no problems with it until the last few days.  Suddenly my connection has become very slow and I am no longer able to play my xbox online without going straight through the modem.  I thought that it may be my ISP, but when I hook up directly to the modem and do a speed test everything is perfect.  I also thought that maybe the computers had some spyware that was slowing things down, but even with both computers powered down the online gaming was still lagging.  So what gives?  Is there a setting somewhere in the router that is slowing things down?   Any info at all is greatly appreciated.

    same thing to me, so slow... i regret why i bought  this router. i got no help what so ever

  • Pre-historic speeds and constant connection loss 5...

    Hello everyone,
    As with a few people on here i have tried to speak to BT about the issues with my broadband but all I get each time I call is turn it of and on and/or try another microfilter, so I am hoping you kind people can help.
    First the stats:
    BT Wholesale Broadband Performance Test
    dowload speed mbps 0.51
    upload speed 0.76
    ping latency ms 40.88
    (have had to type this as i am on my wifes laptop and cannot work out print screen etc)
    19:42:25, 01 Oct.
    ( 350.850000) DSL noise margin: 6.10 dB upstream, 6.10 dB downstream
    19:42:24, 01 Oct.
    ( 349.740000) DSL line rate: 888 Kbps upstream, 595 Kbps downstream
    Also if thsi helps:
    ADSL Line Status
    Connection Information
    Line state:
    Connected
    Connection time:
    0 days, 01:14:04
    Downstream:
    595.5 Kbps
    Upstream:
    888.9 Kbps
    And:
    Information for Helpdesk agents
    When contacting the BT Broadband helpdesk, the agent might ask you for details about your BT Home Hub. This page contains all of the information they are likely to request.
    1. Product name:
    BT Home Hub
    2. Serial number:
    +068340+NQ31823885
    3. Firmware version:
    Software version 4.7.5.1.83.8.130.1.17 (Type A) Last updated 04/05/14
    4. Board version:
    BT Hub 4A
    5. ADSL uptime:
    0 days, 01:15:13
    6. Bandwidth:
    888 / 595
    7. Data sent/received:
    10.2 MB / 49.0 MB
    8. Broadband username:
    [email protected]
    9. BT FON:
    Yes
    10. 2.4 GHz Wireless network/SSID:
    BTHub4-JN9Q
    11. 2.4 GHz Wireless connections:
    Enabled (802.11 b/g/n (Recommended)) 20 MHz, WPS enabled
    12. 2.4 GHz Wireless security:
    WPA and WPA2
    13. 2.4 GHz Wireless channel:
    13
    14. 5 GHz Wireless network/SSID:
    BTHub4-JN9Q
    15. 5 GHz Wireless connections:
    Enabled (802.11 n 40 MHz (Recommended)) 20/40 MHz, WPS enabled
    16. 5 GHz Wireless security:
    WPA2
    17. 5 GHz Wireless channel:
    Automatic / 48
    18. Firewall:
    Default
    19. MAC Address:
    cc:33:bb:01:65:f6
    20. VPI/VCI:
    0 / 38
    21. Modulation:
    G.992.3 Annex A
    22. Latency type:
    Interleaved
    23. Software variant:
    24. Boot loader:
    The main problem is not so much the speed but the fact that without fail, after going online via wifi on a laptop, phone tablet etc, around 5 minutes later the light starts to glash orange and connection is lost for about 10-15 minutes. it then seems to sort itself out but the speed is always then really slow.
    I have tried one suggestion on here after searching which was to download an app to check the other wifi connections and change manually to a different channel, but have tried loads of different channels and nothing has helped.
    I have tried different microfilters
    i have tried moving the router nearer to the socket and away from any other electrical devices etc.
    I live in flat and there is no master socket as such, there are three sockets in the flat but i have connected the broadband to the one that i can clearly see is fed directly from a cable coming in the wall from telphone pole outside.
    I cant do the silent line test at this moment as i do not have a landline to try this but will try and obtain one and try that
    I have just purchased a better quality shorte rj11 cable but this has not arrived in the post yet.
    Any suggestions?

    Thank you for your speedy response:
    BT BROADBAND AVAILABILITY CHECKER
    Telephone Number on Exchange ASHFORD is served by Cabinet 59
    Featured ProductsDownstream Line Rate(Mbps)Upstream Line Rate(Mbps)Downstream Range(Mbps)Availability Date
    WBC ADSL 2+
    Up to 6.5
    5.5 to 7.5
    Available
    WBC ADSL 2+ Annex M
    Up to 6.5
    Up to 1
    5.5 to 7.5
    Available
    ADSL Max
    Up to 4.5
    3 to 7.5
    Available
    WBC Fixed Rate
    2
    Available
    Fixed Rate
    2
    Available
    Other Offerings
    Copper Multicast
    Available
    I reset the connection i think, as i had the flashing orange light for so long 

  • Slow speedes and connection issues within home net...

    Hi.
    I have the black home hub and the white modem... So it's not the latest equipmet. I have to restart the router a couple of times a day due to the following problems......
    Slow connection to the Internet and unable to play video etc.
    Also I'm unable to locate my Apple TV for AirPlay as well as locate my chromecast.
    I've not done any real testing apart check the wifi channels in this area and the channel I use seems the be the best option.
    I'm assuming there is a problem with the BT hub, as when I reset it my iPads find the Apple TV when the BT hub has been restarted. My chromecast then also works a bit better and general web browsing may work a little better for a while.
    It looks like my BT Hub is slowing my LAN down as connection is not being made to the Chromecase or the Apple TV is not found.
    What do I need to do now? Can I have one of the new BT Hubs please?
    Thanks,
    Ian.

    Hi Ian_watson
    Thanks for posting, that does sound like a wireless problem as restarting the hub refreshes the wireless channel but this is not recommended as the restarts may cause DLM to think there is a fault on your connection and slow it down.
    Have you tried manually changing the channel and switching off smart set up in the hub manager to see if this helps?
    Alternatively if you need to refresh the wireless channel try these steps instead of restarting the hub.
    Enter http://bthomehub.home in your web browser
    If this is the first time you have visited the Hub Manager you'll be asked to change the password.
    Click on Settings and enter your password if required.
    Click on Wireless.
    In the Wireless Channel section click on Refresh.
    The Hub will check the wireless channels and after about a minute will have chosen the best one.
    Thanks
    Neil
    BTCare Community Mod
    If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
    We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • Slow speeds and noisy line

    My anutie has a speed of 0.16Mb/s and a upload of 0.31Mb/s and shes on the 16Mb/s package i have changed the filter and ADSL cable but is still the same. Should I get them to call there ISP?

    I would try connecting to test socket and if no improvement than as suggested contact your ISP
    If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

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