View Memo option for a work item

Question

Hello,
I am trying to include the "View Memo" option for a couple of different work items in UWL under the "You can also" section.
The View Memo shows up fine for one work item and doesn't show up for the other. However I have similar UWL configuration for both items.
Can any one suggest what is needed to include the View Memo option. I thought that the following tag should do it:
<Action reference="viewMemos"/>
The View Memo does not work for the following item: (Does not show up):
<ItemType name="uwl.task.webflow.decision.TS20000131.ECCCLNT200" connector="WebFlowConnector" defaultView="DefaultView" defaultAction="com.sap.pct.erp.mss.tra.action.DisplayExpenseForm" executionMode="default">
      <ItemTypeCriteria systemId="ECCCLNT200" externalType="TS20000131" connector="WebFlowConnector"/>
      <CustomAttributes>
        <CustomAttributeSource id="WEBFLOW_CONTAINER" objectIdHolder="externalId" objectType="WebflowContainer" cacheValidity="final">
          <Attribute name="TripNumber" type="string" displayName="Trip Number"/>
          <Attribute name="EmployeeNumber" type="string" displayName="Employee Number"/>
        </CustomAttributeSource>
      </CustomAttributes>
      <Actions>
        <Action reference="viewMemos"/>
       <Action reference="addMemo"/>
        <Action reference="com.sap.pct.erp.mss.tra.action.DisplayExpenseForm"/>
        <Action name="com.sap.pct.erp.mss.tra.action.approver.ApproveTrip" groupAction="yes" handler="UserDecisionHandler" returnToDetailViewAllowed="no" launchInNewWindow="no">
          <Properties>
            <Property name="decisionKey" value="1"/>
          </Properties>
          <Descriptions default="Approve Trip"/>
        </Action>
        <Action name="com.sap.pct.erp.mss.tra.action.approver.SendBackTrip" groupAction="yes" handler="UserDecisionHandler" returnToDetailViewAllowed="no" launchInNewWindow="no">
          <Properties>
            <Property name="UserDecisionNote" value="mandatory"/>
            <Property name="decisionKey" value="2"/>
          </Properties>
          <Descriptions default="Send Trip Back for Corrections"/>
        </Action>
        <Action name="com.sap.pct.erp.mss.tra.action.approver.RejectTrip" groupAction="yes" handler="UserDecisionHandler" returnToDetailViewAllowed="no" launchInNewWindow="no">
          <Properties>
            <Property name="UserDecisionNote" value="mandatory"/>
            <Property name="decisionKey" value="3"/>
          </Properties>
          <Descriptions default="Reject Trip"/>
        </Action>
      </Actions>
    </ItemType>
The View Memo option works fine for the following UWL item: (shows up fine)
<ItemType name="uwl.task.webflow.TS20000189.ECCCLNT200" connector="WebFlowConnector" defaultView="DefaultView" defaultAction="launchWebDynPro" executionMode="default">
      <ItemTypeCriteria systemId="ECCCLNT200" externalType="TS20000189" connector="WebFlowConnector"/>
      <CustomAttributes>
        <CustomAttributeSource id="WEBFLOW_CONTAINER" objectIdHolder="externalId" objectType="WebflowContainer" cacheValidity="final">
          <Attribute name="TripNumber" type="string" displayName="Trip Number"/>
        </CustomAttributeSource>
      </CustomAttributes>
      <Actions>
        <Action reference="viewMemos"/>
        <Action reference="addMemo"/>
        <Action name="launchWebDynPro" groupAction="" handler="SAPWebDynproABAPLauncher" returnToDetailViewAllowed="yes" launchInNewWindow="yes" launchNewWindowFeatures="resizable=yes,scrollbars=yes,status=yes,toolbar=yes,menubar=yes,location=no,directories=no">
          <Properties>
            <Property name="WebDynproApplication" value="FITE_EXPENSES"/>
            <Property name="newWindowFeatures" value="resizable=yes,scrollbars=yes,status=yes,toolbar=yes,menubar=yes,location=no,directories=no"/>
            <Property name="DynamicParameter" value="WI_ID=${item.externalId}"/>
            <Property name="openInNewWindow" value="yes"/>
            <Property name="SAP_FITV_TRIPNO" value="${item.TripNumber}"/>
            <Property name="SAP_FITV_ACTION" value="CHG"/>
            <Property name="System" value="SAP_ECC_HumanResources"/>
            <Property name="WebDynproNamespace" value="sap"/>
            <Property name="display_order_priority" value="5"/>
          </Properties>
          <Descriptions default="Correct Trip"/>
        </Action>
      </Actions>
    </ItemType>
Can anyone suggest what is the difference between the above two tasks.
Thank You,
Jaya R

Answer 1

Hi Jaya,
The reason why you are seeing this with the first task is because you are using the action handler UserDecisionHandler, more specifically UserDecisionNote.  This is what defines the memo box.  You can see the other workitem is not of type decision and is not using the UserDecisionHandler, therefore you can't just add a memo box.  If you want to add a memo box to the other workitem, you will need to configure it like the first and check the decisions also in the backend system through the function module: SAP_WAPI_DECISION_READ or SWK_DECISION_READ.  You can find more information here:
http://help.sap.com/saphelp_nw70/helpdata/en/7a/df014b037141ca9afc6433ed42b519/content.htm
Best Regards,
Beth Maben
EP - Senior Support Consultant
AGS Primary Support, Business Suite & Technology
Please see the UWL Wiki @
https://www.sdn.sap.com/irj/scn/wiki?path=/display/bpx/uwl+faq  ***