Vision:M Video Transfer Er

Hey guys, I hope you can help me with this problem.
I just got my Vision:M home, plugged it in, installed most of the software (not creative mediasource) then used Creative Media Explorer to transfer a few albums on there, and that all worked fine.
But when I tried to put some videos on there, as soon I click 'Next' to confirm the process, it just says 'Unknown Error'
I tried with a WMV movie and a DivX movie, both had the same problem, and when I used Creative Video Converter, it says the files are supported by the player, and don't need to be converted.
Any ideas as to what is stopping me from putting these videos on my vision:m?

What codec is the avi ?
Try something like Virtual Dub and re-encode the avi using the Divx codec (v4 0r v5 only) - then reimport and it should work.
Chris

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