Volume up button on unit will not work or click

I am wondering if anyone else has had this problem and if they have, what is it??  The unit has not been abused at all. I have the watch strap and actually use it for a watch.  The volume down and larger button for track skipping still work fine.
Anyone else have this??

I got ride of the smart build and simplified it by just animating each photo separately but the same thing happened.

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