W530, questions about adding additional RAM

My current setup came with the factory optional 2x 8gb Samsung DDR3 1600mhz RAM. I recently purchased gskill ripjaws 8gb stick ( 1.35V model). My computer recognizes the ram is installed however mentions that the new ram is unusable.  I have the i7-3840QM 3rd Gen processor.
Is the lower voltage causing the ram the culprit? Where else should i begin looking to allow my machine to be fully capable of using the full 24gb now installed?
-Thanks
-Concerned
W530 i7-3840Qm. Quad K1000M. 16GB RAM. 16GB mSSD(expresscache). 500gb HDD

I never buy memory that isn't guaranteed compatible with the machine by the vendor, which is why I always buy memory from Crucial.
I also don't buy single-sticks to upgrade the total memory, but rather buy them in pairs (i.e. "kits") to guarantee dual-mode performance with identical matching size sticks in each pair of DIMM sockets.
The Crucial site shows all 1.35v memory for the W530, so that's fine.  Memory latencies available from CL=9 to CL=11.
Of course mixing latency memory speeds will just force the machine to run at the SLOWEST speed which seems undesirable, which again is another reason you should always match new memory latency with your older memory latency, or instead opt to upgrade all of your memory to newer faster "kits" of guaranteed matching identical performance pairs of cards.
The Crucial site shows both PC3-12800 and PC3-14900 memory as compatible with the quad-core W530, ranging from CL=9 to CL=10 to CL=11.  So you have your choice, and price range.
If your new single 8GB stick of memory has different latency characteristics from your existing 2x8GB factory memory, I guess the results should really just be that things run at the slower speed.  But to actually not even see the new single 8GB stick, well I don't know.
Can you return the new memory and buy a replacement "kit" of 2 sticks (either 2x4GB or go with 2x8GB) which match the performance specs of your existing memory?

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