WAG120N - Frequent Internet Disconnection Issue

I have bought a Linksys WAG120N few days back & after i got it , i also updated it to the newest firmware from the Linksys site.The Firmware version for my product is , 1.00.12 Annex A.
But i am getting a frequent internet disconnection after installing the Router/Modem.I am not a newbie in this.I have done my CCNP with full marks & currently working in IBM India & i have enough knowledge on how to configure Routers.
I have done the Flashing in the correct process & after Flashing , i did a 30-30-30 Reset as explained in this forum somewhere but the issue is still existing.
I am listing below what i have done so far. :-
1) After getting the Router , i have updated to the newest firmware & Hard-Resetted the Router as explained in this forum.
2) Then i configured the modem with the values from my ISP.I have done it both manually & also tried the Linksys Setup wizard that came on the CD with the Product and the SETUP WIZARD HAS MY ISP ON THE LIST as well.
3) I got the net connected after configuring but only for some time.After that , i am constantly getting disconnected from the Internet no matter what if i use the Wired or the Wireless devices to access the Internet.I tried setting the Router with both wireless Security enabled & disabled.No luck in either cases.Almost all of the time i get a disconnection when the DSL Link is Steady on the WAG120N.So, this should not be a Line problem.Also i can access the Net with my ISP provided Modem.No problems at all.
4) I tried uninstalling the Anti-Virus & the Internet Security program i use which is Symantec Norton Internet Security 2010.No luck.
5) I have Formatted & did a Clean Install of Windows 7 X64 & Windows XP SP3 & tried running the Router on a freshly installed operating system with no other software installed.I tried different Machines , Different Operating Systems , Different Lan Ports.No luck.
6) I deactivated Windows default Firewall & every Power Saving functions of my OS.No luck.
7) Linksys suggested me to visit the Service Center & get a replacement.I did visit the Linksys Authorized Service Center & got a new WAG120N & brought that to my home.I had to pay around 20 USD Taxi Fare as the Service Center is at the remotest part of my city.I wish if Linksys had a Pick-Up & Drop facility which nearly every big companies offer in my place.
8) The new WAG120N did not change anything.The disconnection issue is still existing.
9) There is absolutely NO problem in my ADSL line.I am using a 512kbps ADSL connection & when i use the CHEAPEST Wi-Fi ADSL Modem which has been given by my ISP , i can access Internet just fine , no problems at all either in Wired or the Wireless.So, in this case The Linksys ADSL Router is at fault.
10) I can see the ADSL line Stats with my 20 USD worth of Huawei ( ISP provided ) Modem but the 150 USD worth of Cisco/Linksys WAG120N does not support showing the ADSL Line stats ( or at least the Firmware doesn't support it ) which is unbelievable for a company of caliber like Cisco.
The two most important things every Modem at least should display are :-
1 ) SNR Margin
2 ) Attenuation
These two are absolutely a Must-Have features if you want to see how good your ADSL connection is & i am surprised to see that my cheapest ISP modem does have these but a Cisco product does not. !!!!!!!!
I have called the Linksys support again & they told me that they are Escalating my case to their 2nd Level.
I got a response from their Level 2 Support Person & he asked me to provide information about my case & i had sent him a reply 2 days ago but no reply from him.
And I am NOT the only person with this problem.I do not know Linksys knows this or not but there are several Linksys users who are using this model & are facing the exact same issues as me.
Here are some of them & they have been posted on this community itself :-
1) http://homecommunity.cisco.com/t5/Cable-and-DSL/Wag120n-problem/td-p/300397
2) http://homecommunity.cisco.com/t5/Cable-and-DSL/WAG120N-keeps-disconnected-from-internet/m-p/330870/...
Tell me Sir , what should i do ? Should i sell it & get another brand or Linksys is going to help me to resolve the problem ? I am extremely sorry to say that i feel regretted that i invested my hard earned money into this which just does not want to work at all.I am too much frustrated & not going to buy any Cisco product if my problem does not get solved because i can not bother the disconnection problem as i need to stay connected all the time for my job & also for my personal reasons.It is a shame that i had to pack my Linksys up on the shelves & have to use the cheapest quality Chinese ( No offense ) Modem because at least the connection does not drop here & I can use it for what it is meant to be.
I will be expecting a quick reply from you people & would also hope that you will be able to solve the problem.Also i think the problem is not the Router but the Firmware itself is faulty but i am not sure about that because this is my first Cisco product & frankly speaking I am very much disappointed with it.I would very much like to experience a Cisco product because i thought it is an World Class product in the business.So, please help me resolve this problem.Either Linksys should help me resolve the problem and get me an working product or i would want to get my money back.Thank You.
(Mod note: Edited for guideline compliance.)

Yes but I think Linksys should give me another one which is working right ? Why should i invest in another Router as i just bought it & its already too pricey here.
I need an ADSL Wi-Fi Modem Router & there is only three models avilable here.One is this one which i'm using , WAG120N & the other two are WAG160N & WAG320N & both of them costs more than triple than that of WAG120N.And no one is going to give me a replacement here.I can get the replacement but the same Router.I can not upgrade it without having to buy a whole new router which costs thrice than my current one.
So, i would be highly oblized if Linksys can give me a replacement because only they can replace it with another model but Linksys India customer Care is only suggesting me that they can issue a replacement for the same model & can not give any other model.
I sent my concern to the 2nd Level Technicians but have not received any reply.Feeling helpless at the moment.
My posts are edited & most important parts are being deleted.Please do not edit my post.All i am wanting to get a suggestion for my problem.I do not want to bother you with my problems but the communities are meant mainly for that purpose so that we can help & support each other.
Thank you.

Similar Messages

Frequent internet disconnects for over a year

I have been suffering frequent disconnects from the internet for over a year. Each disconnect lasts for up to two minutes, rarely longer. Sometimes the disconnects have been as frequent as thirty or more times per hour. Sometimes I have no problems for many days.
I'm using HH5 and have Infinity 2 with a typical speed of circa 60mbps. Speed isn't an issue but the frequent disconnects are a pain. BT Broadband support have been unable to see the disconnects happening. As far as they are concerned, the line is fine.
If the disconnect happens when I'm using Google Chrome, I get a status message "Resolving Host" in the bottom left and, after a short delay, a screen appears saying "This webpage is not available. DNS Probe Finished. No Internet." Other devices, including BTTV, either give a message to the effect that there is no internet connection or just "hang". As far as I can tell, all devices, whether wired or wireless, 2.4GHz or 5GHz,, disconnect simultaneously.
I have tried disconnecting every device from the hub except the BTTV and the disconnects still happen.
BT have checked the line countless times, sent an engineer to my house, replaced my home hub three times, I have replaced all cables, replaced the phone/broadband socket, done countless resets etc all to no avail. The HH5 lights don't change colour when the internet connection drops.
After checking the BTCare Community Forums and discovering the event log in the HH5 I discovered that, when the disconnects occur, an "IN: BLOCK [16]..." message appears in the event log for the Firewall of the hub. At the end of this message I have copied a 12 hour firewall event log from today. Every "IN: BLOCK [16]..." event seems to coincide with an internet disconnect so that amounts to circa 40 disconnects in the past 12 hours.
What are these "IN: BLOCK [16]..." messages and why does my internet connection drop every time one of these messages appears? I checked the IP addresses for some of these "IN: BLOCK [16]..." messages. The first IP address in each message I checked was in China. The second IP address for each event I checked is BT in Boston, UK. My suspicion is that the BT server is logging me out every time one of these "IN: BLOCK [16]" events occurs. Logging back into the server then takes up to two minutes and, in the meantime, I have no internet connection.
BT Broadband support in India say that there is nothing they can do to address these internet dropout issues. They can only deal with line or hub faults. Their only suggestion was to disable the firewall on my HH5 but, given all these potential attacks from Chinese IP addresses, I refused to do this.
BTW, the HH5 IP address ending in 65 is my BTTV box.
I'd be grateful for any help and advice to resolve this issue. Here is the Firewall event log;
20:44:07, 18 May. IN: BLOCK [16] Remote administration (TCP [43.255.188.131]:46973->[86.182.86.9]:22 on ppp3)
20:35:11, 18 May. IN: BLOCK [16] Remote administration (TCP [119.82.226.82]:50172->[86.182.86.9]:443 on ppp3)
20:05:44, 18 May. IN: BLOCK [16] Remote administration (TCP [37.247.36.123]:12152->[86.182.86.9]:443 on ppp3)
19:27:54, 18 May. IN: BLOCK [16] Remote administration (TCP [115.239.248.2]:6000->[86.182.86.9]:8080 on ppp3)
19:07:56, 18 May. IN: BLOCK [16] Remote administration (TCP [121.88.5.177]:8888->[86.182.86.9]:22 on ppp3)
19:01:12, 18 May. IN: BLOCK [16] Remote administration (TCP [80.82.78.186]:39434->[86.182.86.9]:80 on ppp3)
18:51:30, 18 May. IN: BLOCK [16] Remote administration (TCP [43.255.188.133]:45824->[86.182.86.9]:22 on ppp3)
18:41:46, 18 May. IN: BLOCK [16] Remote administration (TCP [183.136.216.3]:9090->[86.182.86.9]:22 on ppp3)
18:40:30, 18 May. IN: BLOCK [16] Remote administration (TCP [117.21.225.3]:10708->[86.182.86.9]:22 on ppp3)
18:27:50, 18 May. BLOCKED 1 more packets (because of Remote administration)
18:27:50, 18 May. IN: BLOCK [16] Remote administration (TCP [37.247.49.253]:35420->[86.182.86.9]:80 on ppp3)
18:22:25, 18 May. OUT: BLOCK [7] ICMP replay (ICMP type 3 code 1 86.182.86.9->216.58.208.46 on ppp3)
18:22:22, 18 May. BLOCKED 2 more packets (because of ICMP replay)
18:22:22, 18 May. OUT: BLOCK [7] ICMP replay (ICMP type 3 code 1 86.182.86.9->216.58.208.46 on ppp3)
18:09:52, 18 May. IN: BLOCK [16] Remote administration (TCP [39.115.40.60]:44439->[86.182.86.9]:80 on ppp3)
17:31:58, 18 May. IN: BLOCK [16] Remote administration (TCP [61.240.144.65]:60000->[86.182.86.9]:161 on ppp3)
17:30:18, 18 May. IN: BLOCK [16] Remote administration (TCP [198.20.69.74]:20012->[86.182.86.9]:443 on ppp3)
17:25:05, 18 May. IN: BLOCK [16] Remote administration (TCP [185.35.62.13]:60643->[86.182.86.9]:80 on ppp3)
17:22:10, 18 May. IN: BLOCK [16] Remote administration (TCP [61.160.224.129]:56517->[86.182.86.9]:8080 on ppp3)
17:00:08, 18 May. IN: BLOCK [16] Remote administration (TCP [43.255.188.131]:50338->[86.182.86.9]:22 on ppp3)
16:49:05, 18 May. OUT: BLOCK [7] ICMP replay (ICMP type 3 code 1 86.182.86.9->216.58.208.36 on ppp3)
16:49:03, 18 May. BLOCKED 3 more packets (because of ICMP replay)
16:49:02, 18 May. OUT: BLOCK [7] ICMP replay (ICMP type 3 code 1 86.182.86.9->216.58.208.36 on ppp3)
16:37:49, 18 May. IN: BLOCK [16] Remote administration (TCP [218.77.79.43]:43469->[86.182.86.9]:22 on ppp3)
15:54:37, 18 May. IN: BLOCK [16] Remote administration (TCP [71.6.216.62]:443->[86.182.86.9]:443 on ppp3)
15:43:28, 18 May. IN: BLOCK [16] Remote administration (TCP [221.235.189.245]:38235->[86.182.86.9]:22 on ppp3)
15:31:23, 18 May. IN: BLOCK [16] Remote administration (TCP [183.136.216.4]:9090->[86.182.86.9]:22 on ppp3)
14:39:50, 18 May. IN: BLOCK [16] Remote administration (TCP [43.255.188.133]:49483->[86.182.86.9]:22 on ppp3)
14:37:40, 18 May. OUT: BLOCK [7] ICMP replay (ICMP type 3 code 1 86.182.86.9->216.58.208.74 on ppp3)
14:37:36, 18 May. BLOCKED 2 more packets (because of ICMP replay)
14:37:36, 18 May. OUT: BLOCK [7] ICMP replay (ICMP type 3 code 1 86.182.86.9->216.58.208.74 on ppp3)
14:03:46, 18 May. IN: BLOCK [16] Remote administration (TCP [183.136.216.3]:9090->[86.182.86.9]:22 on ppp3)
14:00:11, 18 May. IN: BLOCK [16] Remote administration (TCP [82.102.180.11]:10469->[86.182.86.9]:22 on ppp3)
13:57:17, 18 May. IN: BLOCK [16] Remote administration (TCP [82.221.47.5]:48212->[86.182.86.9]:22 on ppp3)
13:49:16, 18 May. IN: BLOCK [16] Remote administration (TCP [43.255.188.135]:59887->[86.182.86.9]:22 on ppp3)
13:43:33, 18 May. IN: BLOCK [16] Remote administration (ICMP type 8 code 0 198.20.99.130->86.182.86.9 on ppp3)
13:08:25, 18 May. IN: ACCEPT [57] Connection closed (Port Forwarding: TCP [192.168.1.65]:7457 <--> [86.182.86.9]:1024 - - - [91.235.132.236]:443 SYN_SENT/SYN_RECV ppp3 NAPT)
13:08:25, 18 May. IN: ACCEPT [54] Connection opened (Port Forwarding: TCP [192.168.1.65]:7457 <--> [86.182.86.9]:1024 - - - [91.235.132.236]:443 SYN_SENT/SYN_RECV ppp3 NAPT)
13:02:30, 18 May. IN: BLOCK [16] Remote administration (TCP [221.235.189.245]:58370->[86.182.86.9]:22 on ppp3)
12:55:09, 18 May. IN: BLOCK [16] Remote administration (ICMP type 8 code 0 178.124.19.8->86.182.86.9 on ppp3)
12:07:45, 18 May. IN: BLOCK [16] Remote administration (TCP [104.233.142.242]:6000->[86.182.86.9]:8080 on ppp3)
11:58:49, 18 May. IN: BLOCK [16] Remote administration (TCP [43.255.188.131]:54076->[86.182.86.9]:22 on ppp3)
11:26:03, 18 May. OUT: BLOCK [7] ICMP replay (ICMP type 3 code 1 86.182.86.9->31.55.184.239 on ppp3)
11:23:14, 18 May. IN: BLOCK [16] Remote administration (TCP [43.255.188.132]:37275->[86.182.86.9]:22 on ppp3)
11:07:40, 18 May. BLOCKED 3 more packets (because of ICMP replay)
11:07:40, 18 May. OUT: BLOCK [7] ICMP replay (ICMP type 3 code 1 86.182.86.9->216.58.208.46 on ppp3)
10:39:08, 18 May. IN: ACCEPT [57] Connection closed (Port Forwarding: TCP [192.168.1.65]:7457 <--> [86.182.86.9]:1024 - - - [23.62.53.9]:443 SYN_SENT/SYN_RECV ppp3 NAPT)
10:39:08, 18 May. IN: ACCEPT [54] Connection opened (Port Forwarding: TCP [192.168.1.65]:7457 <--> [86.182.86.9]:1024 - - - [23.62.53.9]:443 SYN_SENT/SYN_RECV ppp3 NAPT)
10:17:56, 18 May. IN: BLOCK [16] Remote administration (TCP [43.255.188.132]:54983->[86.182.86.9]:22 on ppp3)
09:29:53, 18 May. IN: BLOCK [16] Remote administration (TCP [61.240.144.64]:60000->[86.182.86.9]:443 on ppp3)
09:25:48, 18 May. IN: BLOCK [16] Remote administration (TCP [183.136.216.3]:9090->[86.182.86.9]:22 on ppp3)
09:25:21, 18 May. IN: BLOCK [16] Remote administration (TCP [196.12.153.45]:42739->[86.182.86.9]:22 on ppp3)
09:25:15, 18 May. IN: BLOCK [16] Remote administration (TCP [43.255.188.130]:36950->[86.182.86.9]:22 on ppp3)
08:58:58, 18 May. IN: BLOCK [16] Remote administration (TCP [222.186.56.178]:28384->[86.182.86.9]:22 on ppp3)
08:37:28, 18 May. IN: BLOCK [16] Remote administration (TCP [118.244.130.34]:6000->[86.182.86.9]:22 on ppp3)
08:17:59, 18 May. IN: BLOCK [16] Remote administration (TCP [222.186.31.208]:6000->[86.182.86.9]:22 on ppp3)
08:12:22, 18 May. IN: BLOCK [16] Remote administration (TCP [141.212.122.151]:45461->[86.182.86.9]:22 on ppp3)
08:02:56, 18 May. IN: BLOCK [16] Remote administration (TCP [218.77.79.43]:35046->[86.182.86.9]:8080 on ppp3)

Ectophile - thank you for your reply. I tried the quiet line test and the line sounds good. There's no crackle or static. Just a very faint hiss if I turn the volume on my handset up full.
I've had three replacement hubs in the last year or so and they have made no difference to the frequency of the internet drop-outs.
The only fault that has been detected in all of this time was back in January when BTTV 2nd line support in the UK establish a link with my PC and monitored the connection. (They had a lot of difficulty establishing this connection and they were convinced I had no internet connection even though I did at that point). As a result of this monitoring and other testing, they diagnosed a very brief, intermittent drop out in the fibre-optic link between the surface box and the exchange. The 2nd line support engineer commented that this was a very strange fault because the fibre-optic connection normally either works or it doesn't.
He called out a BT engineer to investigate the fibre fault. This engineer told me that he had "reset" the fibre-optic link at the surface box. Having done this, he couldn't find a fault so visited my house, undertook line checks, replaced my HH4 with a HH5, checked out all wiring, tested the socket etc monitored for 20 minutes, couldn't find any further fault and left. The problems have continued however and BT India support just keep running their standard line tests and finding no fault.
I tried running a repeating ping test today using a tool called “WinPing”. I was using my BT email server for the ping test. The ping was set to 1 second intervals with the time-out set to a high level of 3000ms. I wasn’t using the internet at the time so I have no idea whether there is any correlation between the "timed-out" and/or slow response pings and the internet drop-outs that I have been suffering.
The eight and a half hour test gave an average ping time of 45ms but there was a lot of variability;
101 pings "timed-out" without a response (>3000ms).
6 pings were between 2000ms and 2999
23 pings were between >1500ms and 1999ms
87 pings were between 1000ms and 1499ms
139 pings were between 500ms and 999ms
66 pings were between 250ms and 499ms
428 pings were between 50ms and 249ms
680 pings were between 40ms and 49ms
12,296 pings were between 32ms and 39ms
There were no periods of more than a few seconds where WinPing couldn’t ping the server so this test doesn’t explain why I get the frequent drop-outs of up to 2 minutes unless perhaps the problem is caused by short drop-outs causing my connection to reset? The message I get on my Laptop / Google Chrome when the internet connection drops-out is a “Resolving Host” message at the bottom left and, after a short delay, a screen appears saying "This webpage is not available. DNS Probe Finished. No Internet." Other devices come back with various message to the effect that there is no internet connection, even though the HH5 light remains blue.
Do the ping test results indicate any particular issue or are these results normal?

Internet disconnects when trying to connect a vpn on a different user account on the same computer

Im trying to have one user account with my real ip address and another user account on windows 8 with a vpn connection. Everytime i switch (i dont logout i just lock the user) then try to connect a vpn on the other user account the internet disconnects
on the other user account. It's like it wants to change my entire internet connection to use the vpn instead of having a seperate connection on each user account. is there a way around this or am i stuck having to use two laptops? I also unchecked
Use default gateway on remote network on the vpn.

Hi,
Try to temporary disable firewall to see if the same issue occurs.
Leo Huang
TechNet Community Support
This is definitely not the answer. Why is it marked as the answer?

Windows 7 has **bleep** terrible internet connectivy issues due to linksys router!!!

Well, its a really long story that lasts for a total of 6 months, and I solved some of the problems, but more just kept coming.I will tell you the problems I am having now, to shorten up the story. So In late Nov of 2009 I upgraded my toshiba windows vista 64-bit computer to windows 7 64-bit, with 4GB ram. So anyway, this computer is pretty good, fast, and I keep it in good care. However, internet connectivy issues are the only bad thing. From my 6 month experience with these ongoing internet issues, I have concluded that that problems now are: the computer cannot connect to the home network because authication has failed, but I KNOW for a fact the I typed in the secuity password to my network correctly and got all the secuity settings and network name correct!!! Secondly, I am having the ip conflict with another pc on my network, but I dont think this is the cause for preventing me from loading any pages on the internet, since I changed the ip address manuelly of the other pc to something else.
So right now I really only have that one problem. I figure this is due to miscommucations with my pc and the router. The weird thing is sometimes I am able to do everything on the internet with no problems, but only sometimes. This is what happens, I cannot connect to my network or get disconnected, my internet is very very slow, the pages will load but be blank.
I am using wireless, and roadrunner, so yes broadband.
I dont know the soluation really, but I do know that all the other computer and devices on my network(2 wireless pcs, one wired into the router, 2 ipods, a wii, xbox360) all connect great, but my computer is the only one that runs windows 7 and was made by toshiba.
Other information I need to tell you???
Please help me!
You will be making me very happy, and destroying my stress.
Thanks, and best regurads to you all struggling with issues or helping resolve them.
Solved!
Go to Solution.

Thanks for the help guys, but I finally was able to buy a new router. All I know is linksys routers dont work so well, espeically bad with windows 7-
this is what my experiences would tell me. Anyway the new router works pretty good so far. I haven't been disconnected from the internet yet, so
that's a good sign.
Thanks, again.
p.s So I didn't try any of your guys methods of solving the issue, but thanks.
Message Edited by pleasehelpmefromnate on 01-17-2010 08:58 AM

MacBook internet disconnects when I connect BB10 with USB

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Any idea how I can prevent this? I could do with a setting to switch this behaviour on or off rather than the Z10 assuming I want to use it to connect.

Hey 8lettersuk,
Welcome to the BlackBerry Support Community Forums.
Thanks for the question.
I have a few questions before I get started:
1. Are you using Cisco AnyConnect as the VPN client on your Mac?
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Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Like! for those who have helped you.
Click Accept as Solution for posts that have solved your issue(s)!

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Hi iphetamine and Jakoob,
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Wireless Disconnect Issue

How big a problem is this?
I've been hearing about this issue in forums all over and I'm not sure if it's a widespread issue or an issue only because I've been snooping around on Apple troubleshooting forums.
I ask because I'm about to pick up a new MBP but one of my reasons for doing so is that my old computer is constantly experiencing wireless internet disconnects.
Seems silly to plunk down all that cash for a new system that is plagued by similar issues.
Any new firmware fixes that have resolved this issue?

You have left out a third option - software. My MacBook worked just fine before the 10.4.10 update. After the update I could no longer connect to a secure network without connecting to a/c power. My iphones and my imac connect to this same wireless router without problems. After several months of using the MacBook only when plugged in I decided to go back to 10.4.9. Guess what? The problem went away. So, it seems to me that the problem is with software (possibly somehow in conjunction with a hardware issue, I suppose, but since all was well prior to 10.4.10, the hardware cannot be entirely at fault).
I suppose that you probably won't believe any of this since I'm just a "user".

Move computer Internet disconnects and won't reconnect.

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Having exactly the same problem on my 15inch 2011 Macbook after also going from 10.6.8 to Mavericks. Wifi is totally unresponsive and I can only get the internet working through an ethernet cable. Been looking for a fix for about a week now. Nothing i've seen suggested in the forums seems to work.
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After internet disconnection, safari doesn't work anymore and i haveO to restore the ipad again and loose my apps, solution?

After internet disconnection, due to bad weather, safari can't find the server anymore and i have to restore the ipad to the factory settings and loose the apps. This has happened at least 5 times in 9 months. Solutions?

What Apple wants from his customers?
1) I've paid my iPhone 4S 900 euros;
2) I'm used to buy music and apps from iTunes store;
3) my iCloud space costs 32 euros per year
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If I had know that the 7.1 led to this I'd never updated my iPhone. No one (Apple and the sites that live because of her) told about this issue in their enthusiastic comments on the new, updated version, of iOS. Shame on you!
This would claim a class action against such a behaviour!
I'm disgusted
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Airport Utility on iphone ipad ios8 often shows internet disconnected while macbook connects just fine

Hi, I need help with this problem that just arose after updating my devices (iphone 5 and ipad air) to ios8.
Every now and then the internet disconnects, and in Airport Utility the Internet is shown disconnected (orange bar), while it is perfectly fine both on the motorola modem and AirPort TC.
My MacBoook and Android devices can connect smoothly to the internet and the only devices affected by this problem are my iPhone and iPad. All the iOS and firmware are most recent ones.
Thanks in advance,
Steven Antonius

Ok, thanks for clarifying that for me. Currently, I am unaware of any issues with OS X 10.8.x and the earlier 802.11b/g AirPorts or with them conflicting with earlier OS X Macs.
If you temporarily power-off the iMac can the MacBook connect now? If so, try setting the Radio Mode on the Express to: "802.11g only." By default, it is set at: "802.11b/g compatible." Verify that the MacBook can still connect. Once verified, power-down the MacBook. Now power-up the iMac. Verify that it can connect. Leave it powered on. Finally power-up the MacBook. Can it connect now?

Frequent PPP disconnects

New to this forum, apologies if this is an old topic...
I have a Netgear DGND3300 router, only one month old, which currently syncs at around 20Mb/s (WBC/ ADSL2+ service) downstream, <1Mb/s upstream (we are about 1km from exchange). Our previous Netgear DG834G ran faultlessly for months at a time, until the DSL circuitry finally failed.
Periodically, the service becomes unstable, with frequent PPP disconnects. I have to reset the PPP session manually, to restore Internet connection. I've noticed that our downstream noise margin falls as low as 2-3dB under these circumstances, whereas in normal operation it's closer to 6dB. After contacting the BB help desk, the noise margin usually comes back up, to around 5-6dB, and the connection seems stable again for a while, but then eventually a repeat of the same behaviour. The upstream noise margin is closer to 12dB, typical figures below.
I've tried connecting a BT Home Hub 3, connecting directly to the test socket, changing DSL filters etc, but those noise figures are pretty consistent. I haven't left the HH3 connected for any length of time, so I don't know if it's likely to be more stable. (And I prefer Netgear.)
Is this normal behaviour? Does DLM try continuously to reduce the noise margin, until the line becomes unstable again? What should I do, to avoid help desk calls?
System Up Time 930:19:35
Port
Status
TxPkts
RxPkts
Collisions
Tx B/s
Rx B/s
Up Time
WAN
PPPoA
443669
503818
0
466
4593
24:58:03
LAN
10M/100M
18201765
9458182
0
902
432
930:19:31
WLAN
11M/54M/300M
0
0
0
0
0
929:09:20
ADSL Link
Downstream
Upstream
Connection Speed
19690 kbps
888 kbps
Line Attenuation
16.5 db
5.7 db
Noise Margin
5.3 db
12.5 db
TIA, Martin
Solved!
Go to Solution.

bt have been trialling a lower 3 dB noise margin on stable lines so to see the nose margin drop is now quite normal
as to PPP drop this does happen occasionally I have had it happen my self and normally after a week or two it stops as soon as it started
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Server Disconnect issue

Hi,
I'm getting this mesage from my server:
A server you are using is no longer available. Do you want to continue trying to contact it?
Click OK to continue trying to contact the server (server name)
Click Disconnect to break the connection. If you disconnect you may lose changes you've saved and any applications you have opened from the server may stop working.
This is a semi-frequent occurrence. Also, we are using a utility called AdmitMac Browser to connect to ur server.
If anyone has this utility and/or gets this disconnect message I would appreciate some input and any way to resolve the issue.
Thanks,
Bob L.
Powermac G5 Mac OS X (10.3.9)

Here is an update - none of these things really worked long term - the issues returned. I switched to Bing for a while which seemed to help but I missed some of the search results from Google.
I cross referenced a search with the disconnect issue and VPN (which I use for work) and found that some had to adjust the MTU in the System Preferences>Network>Advanced under the Hardware tab. Normally it is set for 1500 but I dropped it down to 1400 and it worked better and then finally down to 1300 and haven't had the disconnect issue with Google searches on Safari.
I'll continue to monitor it and if I have any issues I will report back.

WRT54GS with SpeedBooster random internet disconnects

Hi all I'm new to the forums,
I have an issue with the WRT54GS router i bought a few days ago, my 2 desktop computers are wired connected, where as my laptop, xbox 360 and wii are wireless. Everything is connected correctly and the internet works, but at random times (from 10min - 1hr) the internet disconnects on me. I had to turn off the router and turn it back on to get the internet back, then again at random times it disconnects on me again and i have to repeat the process over again. Is there anyway to fix this? I've downloaded the latest firmware drivers from this site, V6 i think. Plz help me! i want to play xbox live without this

Hi… Reduce the MTU on this router to 1365. If you have DSL and you have configured PPPoE connection then make sure that you have selected “Keep Alive” option. For Xbox you need to assign a static IP on it and forward the ports 88 and 3074 for its IP address.

Internet Disconnection Problem

Hi Everyone, I have a windows Vista PC, which uses a Netgear WN111 USB Adaptor to connect to my wireless network. The issue i seem to have is when i dock my iphone to sync/charge my internet works fine. But as soom as I eject it through itunes and pull it out of the dock/disconnect cable the internet disconnects!!
I have no idea what is causing this but i end up having to restart my PC everytime i disconnect my iphone!
Any suggestions....

Desktop or laptop?
If a Desktop, is your USB wireless adaptor connected to a higher powered USB port which are located in the back of the computer and the same for your iPhone when connected? The USB ports on the front are usually lower powered USB ports to be used for a device such as a keyboard and mouse.

My internet disconnects everytime my screen goes on standby

my internet disconnects everytime my screen goes on standby???

Hey rabia21,
Thanks for the question. I understand you are experiencing issues with Wi-Fi connectivity on your MacBook Air. The following resources may provide a solution.
First, go ahead and utilize Wireless Diagnostics to analyze the issue:
About Wireless Diagnostics
http://support.apple.com/kb/HT5606
Next, see the section titled “Symptom: The network connection drops unexpectedly” in the following article:
Wi-Fi: How to troubleshoot Wi-Fi connectivity
http://support.apple.com/kb/HT4628
Thanks,
Matt M.

WAG120N - Frequent Internet Disconnection Issue

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