Waiting for Infinity!

When I checked early in the year, BT was advising that BT Infinity would be available in my area (Swindon) at the end of March. When I checked at the end of March they advised that the date would be the end of June. At the end of June, the advice was that it would happen at the end of September. I checked again this morning, and they are now saying that the implementation date will be the end of December. I am beginning now to understand why they are calling it Infinity - the implementation date seems to stretch into infinity. Seriously. can anyone explain why they are proceeding in this way - it is very frustrating. Thanks

Just as bad in my region.
GRAYS THURROCK was originally listed as DEC 2011.
I rang to enquire about it a few months ago as there was an option to get VIRGIN cable on a deal.
BT confirmed this date was 'probably right' I decided to wait.
Then an updated list was published & my exchange moved to 2012.
I rang to ask what was happening, but they were very vague!
They thought March, but it might be June.
Now the latest list is just out & its DECEMBER 2012, that's a year late & counting.
This lot couldn't organise a p*ss-up in a brewery!
Waiting for the next VIRGIN offer & I will be taking it!

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BT bb option 1 while I wait for infinity engineer

Just joined BT activation date for bb is now 20th after first date came and went with no bb. I was just looking on the website at my services and I've found out that I will be on BT bb option 1 while I wait for a BT infinity engineer to install that part! Now I noticed that there is a 10g usage limit on this package and I know I will far exceed this in the 4 weeks waiting for the engineer. I have been informed that no charges occur in the first month got exceeding this limit, but is this true and will my bb service stop if I go over the 10gb usage limit?? Advice would be much appreciated! Cheers!

yes that is true for the first month you go over limit there is no excess charge and no if you go over it does not stop
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BT Infinity Order Frustration!! Still waiting for ...

Ok, so I found out I could receive BT Infinity at the beginning of this month. I had line rental with another provider but quickly agreed to change and go for the Infinity Option 2 and Unlimited line rental package which was placed on 3rd January 2012.. I was told both services would go live on Weds 18th January and an engineer would attend my property between 1pm and 6pm. The home hub arrived in good time and I received notification yesterday that the phone line service had successfully changed over. Everything was going great and the next stage was for the engineer to attend. I received no phone call throughout the day but patiently waited. It reached 6pm and noone had turned up to my discust! I quickly rang up the BT help line and explained what had happened. After the call centre communicated with another department I was then told for whatever reason the engineer due to do the install had only received the job at 6pm which was when he was finishing and was the end of the timescale for what I had been allocated! I had no option but to accept this excuse but found it rather bizarre that this could of happened after it had been planned in over 2 weeks before! Anyway, I was then promised an engineer the following day for the morning and that I would be set as high priority and would definitely receive a phone call from the engineer shortly before attendance. The following day arrive and guess what, another no show! However I did receive a phone call late morning from the call centre explaining that I could not even receive Infinity in my area?? Or rather because I hadn't been with bt's line rental service for any length of time?? I struggled to understand what I'd been told? I challenged this and said if this was true then why was my order accepted in the first place?? After discussing this, the woman then went to speak to someone and came back to say we would able to get infinity but couldn't promise anything and another appointment would need to be arranged, and so would need to call back when this had been done. Later that day I couldn't wait any longer not knowing what was going on! I checked online on my bt account to find no order then existed?? I decided to give bt another call, I was told I'd be able to receive a strong strength infinity connection and could sort out another appointment right there and then. I was given the date next available which is tues 31st jan. I am now hoping the engineer does turn up this time! I have since logged back into my account and there is now an order existing for the correct date but instead of it saying my order is for infinity as before, it says 'your order - bt total broadband Option 1'?? This is what I currently have and am wanting to upgrade from this to infinity! I rang bt again and was told it says that because that's what broadband I'm currently on and would be getting infinity. I don't understand why it would say in my order though this and not infinity?? Can someone please double check this for me as I don't fancy it being wrong and an engineer turning up to find he didn't think he was installing infinity and then wouldn't be able to do it this delaying further!! Help!! It's so frustrating!!

ORDER UPDATE:
Infinity Engineer arrived today for the install, and everything went smoothly! Pleased everything finally got sorted
However, I have checked my speeds and they aren't all that great! ...
I was and am estimated to be able to get Infinity at around 35.8 MB Download and 6 MB Upload speeds on my line (I have checked again tonight on the broadband availability speed checker for new bt customers).
I have just done a speed test on speedtester.bt.com/ using a wired connection with only the one web browser page open, no other applications/programs open as instucted.
The results are as follows:
5092 KBPS Download
6399 KBPS Upload
'Acceptable download 12000 - 5524 kbps
IP Profile - 5524 kbps'
The upload speed is good, but surely I should be getting alot more than 5 MB download speeds?? The download speed test bar shows red and says a further test (3) is required which involves changing the broadband username and password to a default example given and resubmitted but I can't seem to figure out how to do this?
Can somebody help?
Thanks

Still waiting for BT Infinity to be installed.

I've received a BT hub and a BT Vision box through the post, but my phone line still hasn't been activated and an engineer hasn't visited to install the broadband. When they do, I assume they will bring the rest of the equipment (modem? I have no idea...)
I realise I'm probably the 1,236,997th person to ask this, but what can I do about it? How do I go about rearranging the installation visit?
Cheers!

Hurrey wrote:
Ah, thanks.
Sorry, perhaps should have mentioned the important point - an engineer was scheduled to visit on the 13th, but didn't. I received no email/written confirmation of the visit (the date was from the order tracking page). The line is due to be activated by midnight tonight, apparently.
I'd contact the forum mods and ask for help.
A contact form can be obtained by clicking on their names...
http://bt.custhelp.com/app/contact_email/c/4951
If you detail the fact that no engineer has visited, or even any contact.
On that contact form refer back to your thread so they can get the background.
Due their workload it may take 72hrs that's why I mention to do it now rather than later as you've already waited a week.
They are very good and will contact you.
I am not sure but your comment about the line being activated by midnight 20th Sept makes me wonder....
Were you getting a new phone line and Infinity?.... If so I have heard of problems where Infinity cannot be installed at the same time/day as the phone line goes in... Others have written that it can, but I know it has caused problems in the past.
I don't really understand the line going live one week after the Infinity installation date!!!! maybe that is where the problem lies.
Anyhow detail as much as you can and send the form off to the forum mods..... If by a miracle an Openreach engineer turns up in the meantime unannounced (and I have heard that happens) and you get a completed installation please remember to let the mods know the problem is solved.
I think Infinity is worth waiting for.
Good luck
Edit message 3 from Seab20 in THIS THREAD mentions.-
"You need to make sure the don't try to install the line on the same day as the broadband as openreach will cancel the broadband order if the line is not active before the installation day, other than that you will be fine"
Mmmmm further reading of that thread shows the installation of Telephone line and Infinity on the same day happened ok.
Well that's the first successful one I've heard of.
Hope I haven't confused/worried you.
A similar post/situation as yours where StephanieG a forum Mod in message 3 has asked for a contact form to be sent to her.-
http://community.bt.com/t5/BT-Infinity/Engineer-no-show-Third-world-service/td-p/288275
Please Click On any Text in Blue as that automatically links to information.
PC (NDEGR)

Creative cloud app has gone and i can't open programme. have client waiting for tiny amend to ai file and can't get any help! please help! this has taken me over an hour trying to get anything to work again...

Oh the infinity symbol has disappeared (It was there at first but then when I tried to log in it froze up and I had to quit) Opening the programme Ai just brought up a bouncing ai icon which quickly turned to adobe updater - which did not respond. so i have read on the boards you need to delete update which i have done but now it just says i need it…. i can't log in… am very worried as i have to urgently sort something by half five and have no help from previous messages and am currently still on hold (have being transferred from you instantly asked sales line) waiting for help… please help!

Nobody can help you without proper system and version information or other technical details. if the update is botched, then run the cleaner tool and reinstall from scratch.
Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6
Mylenium

Poor, poor service and STILL waiting for a callbac...

The following information is a partial capture of the service standards that we have received from BT that has led to our complaint being made. Following this extended period of time we have had to take a considerable amount of our time to try to resolve this issue. We have spent a considerable amount of time waiting for calls that haven’t been forthcoming and waiting for engineers. When we did push for an engineer (otherwise we would be waiting for another week of intermittent service) he showed up and had no notes or any idea why we had requested his call out!
You will notice that the last entry that we have made is for August 31st 2012. We have decided that our time is too important to waste on an organisation that cares so little about their customers that they cannot be bothered to follow up and resolve outstanding issues. The complaint has been sent on September 10th 2012.
Between August 31st and September we have heard nothing about resolving this complaint from BT, despite assurances that that somebody would resolve the issues raised.
The overall standard of service of BT has fallen what I would expect as a basis standard and in many cases has been deliberately evasive and obstructive. Frankly, this is the kind of shabby service that is difficult to reconcile with the image of a cutting edge communications provider in 2012.
We can only emphasise just how let down and disappointed that we are with BT.
9th August
We experienced intermittent problems with the broadband connections causing issues with BT broadband, Vision and BT Anywhere mobile.
We contacted BT to report the problem. It was confirmed that someone from the Technical Team would look into it.
We spoke with technical team and confirmed that they would complete checks and call back within a specific time.
10th August
We had continued issues with broadband, vision and mobile. Losing connection every 3-4minutes throughout the day between the hours of 9 and 6
13th August
We contacted BT again to confirm issues still ongoing and broadband intermittent throughout the day. We were assured that line checks would be carried out and were contacted at 9-45pm to explain that the situation would be resolved.
Various diagnostic attempts were made over this period involving changing filters, unscrewing the phone plate at BT’s request etc…. We were told that it was probably a faulty filter- even though it had been changed…..
I received a call a couple of days later when I was at work and a co-worker dealt with it. He said the call referred to the BT fault but no message was left.
In the meantime we received a call from a marketing team offering to sell us BT infinity ‘at no extra cost’…. This would resolve our issues and we understood this call to be part of the ongoing service issue.
23rd August. After 6pm
We called through to report a fault again and was on hold for 28 minutes. 13 minutes in I spoke with someone and as I had gone through about the telephone was told it was the wrong department and they would put me through to the broadband team. Total hold time 28 minutes
Asked to speak with a manager
Ashalt came on the phone and said that he would speak with a manager in the ‘level two team’ and find out what was happening. I said that I wanted compensation for the issues and the amount of time that this has taken with both myself and my partner. I said that it was not acceptable for this to have taken over 3 weeks to get this sorted.
He said that he would call me back to discuss compensation as I would definitely receive compensation for this.
I was put on hold and then his operator came back on the phone to say that she was putting me through. I explained that this was not what was agreed and that the manager was going to come back to me. She said that they have my telephone number and would call me after the call.
Was advised would put me through to the Level 2 technical helpdesk as this is where it had been escalated and they would find out when an engineer would be sent around.
Upon being transferred through to Level 2 the lady did not know why I was being put through. I had to explain everything again.
She then completed the following script again:
Apologies for inconvenience
Checking the line
Taking time with the check
Problem at the exchange
Sent a previous request to the wholesale team and they didn't find a problem
Send a further request
I explained that we were telephoned to say that due to our complaint they would install BT Infinity as this would help the situation. The lady confirmed that the issue needed sorting out as would still get the same problems.
I asked if i had been miss-sold BT Infinity to which she said yes.
Line test results completed and nothing is showing as an error. Explained that someone would need to come and physically check the line. Then told that if there is a fault in the flat we would be charged £99. I confirmed that we did everything that was asked of us and couldn't understand why it would be in the flat. It was again repeated that if there is a fault in the flat then we would get charged.
The ‘customer service’ operative confirmed that the earliest date for an engineer call out would be Tuesday between 8-1. We suggested that this was not acceptable and that we would be without proper broadband for the whole bank holiday weekend. The lady said that's the earliest available time. She said that she was not sure why an engineer had not been called already
Confirmed that manager a would call back to discuss compensation. We never received call.
Saturday 24th August
The BT engineer came today and fixed the problem within 20 minutes. The fault appeared to be with the connection from the terminal box outside and how our home line was attached to that. The engineer said that he had no notes relating to why we had called him out and was in the dark initially as to what the problem was. Once again we explained the problem.
We called the cancellation team to find out whether or not there would be any charges related to cancelling all of our BT services. Spoke with John.
John confirmed that there would be a cost of 159.91. I asked John for clarification of this. He said that we entered into a new 18 month contract on the 27th February. I did not know what this was for and asked for the call to be listened to. John said that they would have needed to confirm that there would be a new 18 month contract otherwise it would be invalid. John said it would take 7days for the call to be listened to. I asked for a full transcript of the call and John said that this would be provided. I asked if these were the only charges as we also have a mobile. John said that was the only figure being given to him. John offered to give me the telephone number 0800 169085.
We called this number and were put through to the Welsh Language team - Michelle. She then tried to put s through to the correct department. We then went through to the offshore team who then tried to put us through to the correct Team who then put him through to "I'm sorry the number you dialed has not been recognised".
Called through again to BT 150 number and went through to Rebecca. She managed to find the correct number and put me through to Maureen. Maureen checked the cancellation charges and advised the same figure. Maureen confirmed that she would put a note on the account as well to confirm that this would be the only cancellation charge.
Correct number 0800 0322111
12.58
We received a call from a gentleman pertaining to be a manager. When question he had no idea why he was calling me and thought it was just to check that the broadband was working. I explained that this was a complaint and that a manager was to call me back. He admitted he was not a manager. He was called Jude.
Jude transferred me through to Molly who was a manager and the phone was cut off.
Molly then called back. I summarised the situation to her (again) and she confirmed that again it was unacceptable. I asked why I was not receiving a call back from the manager that had promised me the call. She could not comment. I asked why I was receiving the call at the very end of my call back slot as this would mean that I would not have to waste even more of my time. Again she could not comment on this.
She confirmed that she would definitely help with compensation and that we have been reporting the fault since 9th August I confirmed that 160.00 would be a good starting point. I also asked several times that I wanted a full transcript of all of the calls made. This to date has not been forthcoming. I confirmed that I had been lied to on several occasions, had been given incorrect information, had not received callbacks when I had been promised them even by senior managers.
I mentioned that the service appeared to be working. Molly said that they would need to wait 48 hours before been able to close off the overall complaints process.
I asked when we would be discussing the compensation. She put me on hold and said that she would need to speak with the billing team. She then came back on the line to explain that any adjustment would take 48 hours. I said that so basically they haven't said anything and you still need to wait for 48 hours.
She said that she would call me back on Monday. I confirmed that this was a bank holiday and asked if she was actually working on that day. She confirmed that she would. I mentioned again that it was a bank holiday but she said that she was working. She asked me what time I would like a call back. I asked her what time she started work and she said at 8am. I asked for a call back at 8am. She agreed and confirmed to this.
We then received a call on my mobile from apparently Molly's manager confirming that we would get a phone call from Monday between 8-9 o’clock am and that they would call within that timescale.
Monday Bank Holiday
No call received. Called through to check at 13.47 and advised offices are closed as it was a Bank Holiday
Tuesday 28th
Call received and missed at 14.38
Call returned by me at 16.54
I requested to speak with the customer complaints manager on hold for 12 minutes.
The operator advised that he wanted to put me through to level 2 technical support. I said that I did not want to go through to them as they were incompetent and incapable of dealing with this situation and it is very disappointing that I am having to call again and chase.
Requested to speak with a manager
Sunny came on the phone and I confirmed that I wanted to make a complaint and that I was not happy. Sunny attempted to put me through to the level two technical team again and I insisted this was not the nature of the call. I wanted to complain. Sunny said that I had not mentioned this and that he could try and deal with the complaint.
I asked to speak with the center manager and advised that his manager was Rhuel. He then said that he was not allowed to give me the name of the center manager as he was not authorised.
I explained also that we were mis-sold BT Infinity as we had received a call confirming that they were calling on the back of our issue and that if we had BT infinity it would rectify this matter. We were later advised that even BT Infinity would not have worked until the issue was rectified.
Complaint finally logged under the following reference:
VOL012-xxxxxxxxxxx
Fault logged under reference:
VOL051-xxxxxxxxxxx
Sunny then advised that I should call the billing team myself as he only had a limit of £10 compensation. I explained that I cannot understand why I needed to do this and that they could not do this as part of the complaints procedure. He said it would be quicker if I did this. We agreed I would call and then he would call me back on Wednesday between 5-6 pm.
Sunny did not call back.
Tuesday 28th August 18.22
I went through to billing team and I was offered £16.42. I asked about waiving the £160 charge and was told that I would have known about being entered into a contract again. I confirmed that this was not discussed in the call of the 27 February. I was advised that I would have been sent out information and I should have read it. This ‘information’ has never been received. I confirmed that I was not happy with this and asked about about the compensation for my time and emotional distress. It was explained to me that BT don't give out money for that. I asked to speak with a manger
I was told that Jason Puchowski (who I was told was the manager) was not available and that he would call me back in 48 hours. I explained that this was not acceptable. The operator confirmed that Mr Puchowski would call me back the following day at a time between 2 and 3 pm.
No phone call from Jason was received
Wednesday 29th August 5.27
I received a call asking me if my broadband has been resolved. Understandably I was very annoyed with this as it was not Sunny or Jason calling me back but one of his team who had no idea of what the problem was. He had not even got another manager to call me back. I asked to speak a manager
I was put through to Sagarika who apparently is Sunny's manager. She said that it was due to personal circumstances that Sunny could not make the call.
I again explained the situation and that a call had not received a call from Jason. She confirmed what I was saying in that the service was unacceptable, upsetting and distressful and that the current offer for compensation was unacceptable.
I repeatedly asked to speak with the Centre Manager which by the terms of your complaints policy I was allowed to ask for this. I was advised that she was not allowed to give out those details.
I asked for the email contact for the center manager as I was putting together the complaint for Offcom and wanted to copy him in. She asked me not to do that and that she would try and resolve this.
Sagarika said that she would look into this to see what she could do and call me back that evening between 7-8 pm.
No call back received
Friday 31st August
No call back received from either manager. I had received a text from BT confirming that my direct debits were cancelled. I went online to try and reset them but couldn't do this and went through to the billing team.
Spoke with a very helpful individual who reset my direct debits. I asked if he was aware of a manager called Jason Puchowski. He said that he was. I explained a little to him about the situation and circumstances and he said that he would instant message Jason. A reply came back to say that Jason was away from his desk. Then an email was sent to Jason and the operator, who originally took my call, confirmed that I was calling and that I was very upset. He forwarded to Jason that not only did I not receive a phone call within the agreed time slot but did not receive one within 48 hours.
This was the last communication that we have received from BT on this issue.
The only communications that we have received from BT is to tell us to return their ‘BT Infinity’ box within 2 weeks or we will be liable to pay a fee.
it is now Tuesday 25th September and today I have checked the bill and no compensation or reimbursement has been received. No telephone call forth coming.

Hi
I am sorry to see you are having problems with your BT Service
I suggest you contact the forum mods they should be able to get this problem sorted for you this is a link to them http://bt.custhelp.com/app/contact_email/c/4951
They normally reply by email or phone directly to you within 3 working days they will take personal ownership of your problem until resolved and will keep you informed of progress
They are a UK based BT specialist team who have a good record at getting problems solved
This is a customer to customer self help forum the only BT presence here are the forum moderators
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Should I go for Infinity?

Here we go I'm one for going for the latest tec.
At the moment I'm with *another ISP*, one problems in 2 years, and then, I spoke to people in Scotland who understood me, and I them (problem was solved).
My last experience wit BT was five years ago when I had to keep asking for there customer supervisor so I could get my point across, and that was with a 12 month contract, the new 18 month frightens me.
So as my exchange has FTTC (Poplar) what would you recommend going for it or waiting for it to settle down and not go for the hype, remember I’m adding to my home network and may need the extra download and upload.

even though the poplar exchange has FTTC have you checked that your cabinet has infinity as not all cabinets have been upgraded
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Resolving Host & waiting for website issues

Have had infinity now for 8 months or so and ever since upgrading I have trouble connecting to websites with either 'resolving host' or 'waiting for web site' listed in bottom left corner. One of the worst sites this happens on is in fact BT.com! At times sites don't even load at all or correctly.
I have checked down/upload speeds and they seem to be fine most of the time at around 75/17MB per second. Today however this has dropped to 41/17MB.
Can anyone advise what I need to do/update.
Many thanks in advance

Try changing your DNS servers to OpenDNS on your PC network connectoid
See here for instructions https://use.opendns.com/
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If not, I'll try again

HT204053 HOW LONG TAKE TO WAIT FOR ACTIVATION OF FACETIME?

how long take to activation of facetime ?

Oh it gets worse. Originally I was told my new address didn't have Infinity so I would be recieving a Hub 3 for normal broadband. After spending 2 1/2 hours on the phone on Monday and speaking to several different people within BT I am told that the reason the hub wasn't delivered was that my new home does have fibre cables for Infinity. Therefore they had cancelled the order for the hub as they assumed I would plug my existing Hub 5 in and use it. What they absolutely failed to do was to tell me this wasting 5 weeks of my time, frustration, phone calls and emails. the next day I recieved a home hub 3 in the post!!!! what I hadn't got was the correct socket on the wall for infinity and I tried to explain, but clearly failed, was that I needed either the socket changing (two BT department advisors couldn't get their head around this one) or I needed a filter to plug into the existing standard socket. One didn't arrive with the hub 3 so I went out and bought one from ASDA. I was told that I would recieve a call yesterday to arange for the engineers vist. they were just going to book a date and time for a visit but I explained that like most people I worked and therefore that is where you would normally find me during the day. I'm still waiting for that call....
anyway I plugged my Hub 5 in and hey presto in works. The Mbps speed is absolutely rock bottom, 1.82Mbps, nothin like the 38MBps that Infinity should provide but at least I'm connected to the 20th century. I waiting a while to see if the speed climbs up to the expected speed over the next few days before I waste another 2.5 hours on the phone to BT trying to get my point across and being told a load of twaddle.

Return new HH4 and wait for the HH5?

I am on an Infinity exchange but still waiting for my cabinet to be upgraded so stuck on ADSL for now. I've just received the HH4 I ordered but have just noticed there is a HH5 due before xmas. Would I be better off returning the unopened 4 and waiting for the 5? Does anyone know if the 5 will be more epensive? I think I am able to re-contract with BT as I've been with them for over a year now. I can't help but feel the separate modem of the 4 would be desireable come the time I do get on Infinity.
BT support tell me they can't gurantee the availability of the HH5 come launch as it is predominantly aimed at the new 300Mbit/s users.
Thanks

there is currently no known release date for The HH5 as it is still a trial device and cannot until released be purchased
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[Solved] Wait for external usb disk before mounting partition

Hello,
I have a fresh setup where 3 btrfs subvolumes are supposed to be mounted on /var /home and /opt. Those subvolumes are on an external usb drive (root fs is on a sd card).
During boot, systemd tries to mount /var first but encounter "var not empty, mounting anyway" (probably due to several boot attempts) and then "special device uUID=12f15a3e-cf5c-4bc2-9475-6b4686a30f90 does not exist" where 12f15a3e-cf5c-4bc2-9475-6b4686a30f90 is the correct id of the drive.
From journactl extract it seems that usb drive is not ready yet when /var is being mounted.
Is there a way to make systemd wait for "the disk is ready" before trying to mount /var ?
Information:
- mounting /var in rescue mode works perfectly (mount -o subvol=var /dev/sda /var)
- device is a raspberry but I think it has no link to the issue (except maybe being slow to send power to usb)
- the usb drive is behind a 4 port usb hub (externally powered)
- the usb drive indeed take some time to be powered up
- /home and /opt are mounted in rescue mode automatically a few seconds later
journatctl wrote:Jan 01 01:00:07 capodimonte systemd[1]: Starting Local File Systems (Pre).
Jan 01 01:00:07 capodimonte systemd[1]: Reached target Local File Systems (Pre).
Jan 01 01:00:07 capodimonte systemd[1]: Mounting /var...
Jan 01 01:00:07 capodimonte systemd[1]: var.mount: Directory /var to mount over is not empty, mounting anyway.
Jan 01 01:00:07 capodimonte systemd-udevd[138]: starting version 218
Jan 01 01:00:07 capodimonte mount[139]: mount: special device uUID=12f15a3e-cf5c-4bc2-9475-6b4686a30f90 does not exist
Jan 01 01:00:07 capodimonte kernel: scsi 0:0:0:0: Direct-Access Inateck 0001 PQ: 0 ANSI: 6
Jan 01 01:00:07 capodimonte kernel: sd 0:0:0:0: [sda] 1953525168 512-byte logical blocks: (1.00 TB/931 GiB)
Jan 01 01:00:07 capodimonte kernel: sd 0:0:0:0: [sda] Write Protect is off
Jan 01 01:00:07 capodimonte systemd[1]: var.mount mount process exited, code=exited status=32
Jan 01 01:00:07 capodimonte kernel: sd 0:0:0:0: [sda] Mode Sense: 43 00 00 00
Jan 01 01:00:07 capodimonte kernel: sd 0:0:0:0: [sda] Write cache: disabled, read cache: enabled, doesn't support DPO or FUA
Jan 01 01:00:07 capodimonte systemd[1]: Failed to mount /var.
Jan 01 01:00:09 capodimonte kernel: sda: unknown partition table
Jan 01 01:00:09 capodimonte kernel: sd 0:0:0:0: [sda] Attached SCSI disk
Jan 01 01:00:09 capodimonte kernel: random: nonblocking pool is initialized
Jan 01 01:00:09 capodimonte kernel: BTRFS: device label external_hdd devid 1 transid 24 /dev/sda
Jan 01 01:00:09 capodimonte systemd[1]: Found device NS1066 external_hdd.
Jan 01 01:00:09 capodimonte systemd[1]: Mounting /home...
Jan 01 01:00:09 capodimonte systemd[1]: Mounting /opt...
Jan 01 01:00:09 capodimonte kernel: BTRFS info (device sda): enabling auto defrag
Jan 01 01:00:09 capodimonte kernel: BTRFS info (device sda): disk space caching is enabled
Jan 01 01:00:09 capodimonte kernel: BTRFS: has skinny extents
Jan 01 01:00:09 capodimonte systemd[1]: Mounted /home.
Jan 01 01:00:09 capodimonte systemd[1]: Mounted /opt.
Jan 01 01:00:09 capodimonte systemd[1]: Startup finished in 5.088s (kernel) + 4.607s (userspace) = 9.696s.
My fstab:
# /dev/mmcblk0p3
UUID=4660fa0a-bcf6-4d83-b956-d7bf9df222b9 / ext4 rw,relatime,data=ordered 0 1
# /dev/sda LABEL=external_hdd
UUID=12f15a3e-cf5c-4bc2-9475-6b4686a30f90 /home btrfs rw,relatime,space_cache,noatime,compress=lzo,autodefrag,subvol=home 0 0
# /dev/sda LABEL=external_hdd
uUID=12f15a3e-cf5c-4bc2-9475-6b4686a30f90 /var btrfs rw,relatime,space_cache,noatime,compress=lzo,autodefrag,x-systemd.device-timeout=30s,subvol=var 0 0
# /dev/sda LABEL=external_hdd
UUID=12f15a3e-cf5c-4bc2-9475-6b4686a30f90 /opt btrfs rw,relatime,space_cache,noatime,compress=lzo,autodefrag,subvol=opt 0 0
# /dev/mmcblk0p1
UUID=95DB-C13B /boot vfat rw,relatime,fmask=0022,dmask=0022,codepage=437,iocharset=ascii,shortname=mixed,errors=remount-ro 0 2
Last edited by kamaradclimber (2015-03-12 19:25:40)

Thanks for your reply.
I don't see any btrfs subvolume information in /dev.
Here is the var.mount config:
systemctl show var.mount wrote:Where=/var
What=/dev/sda
Options=rw,relatime,compress=lzo,space_cache,autodefrag
Type=btrfs
TimeoutUSec=1min 30s
ControlPID=0
DirectoryMode=0755
SloppyOptions=no
Result=exit-code
ExecMount={ path=/bin/mount ; argv[]=/bin/mount -n uUID=12f15a3e-cf5c-4bc2-9475-6b4686a30f90 /var -t btrfs -o rw,relatime,space_cache,noatime,compress=lzo,autodefrag,subvol=var ; ignore_errors=no ; start_time=[Thu 1970-01-01 01:00:07 CET] ; stop_time=[Thu 1970-01-01 01:00:07 CET] ; pid=141 ; code=exited ; status=32 }
Slice=system.slice
ControlGroup=/system.slice/var.mount
Delegate=no
CPUAccounting=no
CPUShares=18446744073709551615
StartupCPUShares=18446744073709551615
CPUQuotaPerSecUSec=infinity
BlockIOAccounting=no
BlockIOWeight=18446744073709551615
StartupBlockIOWeight=18446744073709551615
MemoryAccounting=no
MemoryLimit=18446744073709551615
DevicePolicy=auto
UMask=0022
LimitCPU=18446744073709551615
LimitFSIZE=18446744073709551615
LimitDATA=18446744073709551615
LimitSTACK=18446744073709551615
LimitCORE=18446744073709551615
LimitRSS=18446744073709551615
LimitNOFILE=4096
LimitAS=18446744073709551615
LimitNPROC=7329
LimitMEMLOCK=65536
LimitLOCKS=18446744073709551615
LimitSIGPENDING=7329
LimitMSGQUEUE=819200
LimitNICE=0
LimitRTPRIO=0
LimitRTTIME=18446744073709551615
OOMScoreAdjust=0
Nice=0
IOScheduling=0
CPUSchedulingPolicy=0
CPUSchedulingPriority=0
TimerSlackNSec=50000
CPUSchedulingResetOnFork=no
NonBlocking=no
StandardInput=null
StandardOutput=journal
StandardError=inherit
TTYReset=no
TTYVHangup=no
TTYVTDisallocate=no
SyslogPriority=30
SyslogLevelPrefix=yes
SecureBits=0
CapabilityBoundingSet=18446744073709551615
MountFlags=0
PrivateTmp=no
PrivateNetwork=no
PrivateDevices=no
ProtectHome=no
ProtectSystem=no
SameProcessGroup=yes
IgnoreSIGPIPE=yes
NoNewPrivileges=no
SystemCallErrorNumber=0
RuntimeDirectoryMode=0755
KillMode=control-group
KillSignal=15
SendSIGKILL=yes
SendSIGHUP=no
Id=var.mount
Names=var.mount
Requires=-.mount
Wants=system.slice
RequiredBy=systemd-journal-flush.service man-db.service shadow.timer man-db.timer local-fs.target systemd-random-seed.service logrotate.timer systemd-update-utmp.service
Conflicts=umount.target
Before=systemd-journal-flush.service man-db.service shadow.timer man-db.timer local-fs.target systemd-random-seed.service logrotate.timer systemd-update-utmp.service umount.target
After=local-fs-pre.target -.mount systemd-journald.socket system.slice
RequiresMountsFor=/
Documentation=man:fstab(5) man:systemd-fstab-generator(8)
Description=/var
LoadState=loaded
ActiveState=active
SubState=mounted
FragmentPath=/run/systemd/generator/var.mount
SourcePath=/etc/fstab
UnitFilePreset=disabled
InactiveExitTimestamp=Thu 1970-01-01 01:01:11 CET
InactiveExitTimestampMonotonic=71204114
ActiveEnterTimestamp=Thu 1970-01-01 01:01:11 CET
ActiveEnterTimestampMonotonic=71204114
ActiveExitTimestampMonotonic=0
InactiveEnterTimestamp=Thu 1970-01-01 01:00:07 CET
InactiveEnterTimestampMonotonic=7409499
CanStart=yes
CanStop=yes
CanReload=yes
CanIsolate=no
StopWhenUnneeded=no
RefuseManualStart=no
RefuseManualStop=no
AllowIsolate=no
DefaultDependencies=yes
OnFailureJobMode=replace
IgnoreOnIsolate=yes
IgnoreOnSnapshot=no
NeedDaemonReload=no
JobTimeoutUSec=0
JobTimeoutAction=none
ConditionResult=yes
AssertResult=yes
ConditionTimestamp=Thu 1970-01-01 01:00:07 CET
ConditionTimestampMonotonic=7365732
AssertTimestamp=Thu 1970-01-01 01:00:07 CET
AssertTimestampMonotonic=7365738
Transient=no

DVR Problem w/QIP7232P2 DVR Operation; HOW Long will I have to wait for 1.9.1?

THE SHORT PROBLEM:
1) DVR records only a few moments of pre-scheduled events then the recording stops with only 10 to 30 seconds stored content and this is reported in the on screen detail.
2) DVR records a full 1 hour show however, after 20 or so minuets of playback, use of the fast forward, skip (to get around a commercial) or pause DVR functions will cause the playback to jump to the end and you can't see the rest of the story. One must start the show over again, view stuff you have seen before to get to where the error happen. If you fast forward too close to the point of the error, you will get dumped out of the show all over again. Once you get close you just have to watch commercials and what you have seen before and then not use any DVR functions in order to watch the rest of the show.
3) DVR records a full 1 hour show, you fast forward to a time that is say 50% into the show, the progress bar will move forward like normal to show you get close to the point of you stopped watching the show before (to help solve problem #2 above) BUT, if you go too far, the progress bar will jump back to the start of the show and you may be dumped out of the program or it may continue to move forward. However the operation of the progress bar is not right.
This would render the DVR less then useful. Verizon has replaced my STB and talked me through the reset of AC power operation that is the normal fix for most STB issues. I'm told this will require a software upgrade from 1.9 to 1.9.1. OK, GET IT DONE and CREDIT USERS OF DVRs THE FEE PAID FOR SOMETHING THAT IS NOT WORKING.
THE LONG STORY WITH DETAILS:
All seemed to be well with the unit for a few months and the upgrade to the new 1.9 software looked like it went off without a hitch.
But.....Starting on around 12/17/11 I noticed that my DVR was recording only about 10 to 30 seconds of programming during scheduled events. Sometimes it would attempt to record the same event one or two times, each only lasting a few moments. I called Verizon customer service I think on 12/20/11 and they asked me to pull the 120 volt power and then re-apply power. This helped the problem but, remote testing seemed to show an issue and the customer rep decided a replacement unit was needed and Order No. MDDQ08V49U was created and another set-top box was shipped to me.
It is too bad that the technology has been developed to allow the external storage of digital content however, one can't back the 200 plus hours of video one may have stored on a set-top box and restore it on a new unit. It is also not possible to reproduce the vast extent of scheduling of events. No, it seems when you change out a set top box, all the programming is gone and you have to spend an afternoon coping down the schedule from the Series Manager and then re-enter all new events by making new recording events; a very time consuming operation.
So it is frustrating once after this afternoon is wasted reprogramming a new set-top is all done with the new set-top box installed, I find that on 1/5/12 when viewing recorded programming that should be one hour long, I only seem to get 22 minutes of playback. I try to look at this in detail and see that the first 22 minutes indeed play back in a normal manor. One is able to use the jump forward mode to skip over a commercial and all is good. If after 22 minutes you don't do anything, playback will continue to the end of the 1 hour. BUT, if after the first 22 minutes you try the skip or pause function, the program will jump to the end screen where you are given the option to: Program Options Page were you can select Play, Save until I delete, or Delete.
On 1/4/12 I called Tech Support and asked what to do about this 2nd box having yet another DVR problem. Once again I was asked to cycle the 120 volt AC power and disconnect and reconnect the coax "because electricity can build up in the set-top box". (I thought that was a cute reason). I asked the Customer Service rep if this was a Tier 2 or Tier 3 Troubleshooting method and she told me she was not authorized to tell me.
1/5/12 a Manager calls me back to follow up on a survey from the December service call and after seeing that I had a trouble ticket on 1/4 to see what is going on. He attempts to talk me into getting the on screen diagnostic screen to come up (press a mix of power and OK) but that just does not work like the old set-top box. We review the problem and he is not sure what else to do then send a Tech to the house to review the problems. He did tell me the STB I had in December WAS a known bad number; something about an issue with ribbon cable fault going to the hard drive. Well OK, but it seems ODD that the two like problems seem to happen to a known bad box and now to a new box that is not in the "bad" lot of numbers. This new STB also had been running 1.9 like the old STB for some number of weeks/months without issue then BANG, a problem pops up! It seems like this is a deeper problem but I trust with all the fact Verizon can find the right answer.
1/6/12 Aaron Phelps, Cable Splicing Technician comes to look at the problem. Nice guy! I show him the two recorded shows that have the problem. He can't get the on-screen diagnostic up but we use the test via the Main Menu and all readings seem OK. He also tests signals via an external meter with good results.
At last, he calls Tier 2 Tech support and I'm told by him that it seems some bug is in ver 1.9 and we will have to wait a month for a 1.9.1 to come out that should address a memory issue in the DVR. I don't know is this is the real story but Aaron tells me the ONLY fix they have is to swap out STB and he has no other 7232 units so... I'd have to go back to a smaller hard-drive or wait a month to see what happens.
To say again, it is a problem when the only answer in practice is to reboot the STB or replace it and this does not solve the problem. The field Techs don't know about a software bug less they call tier 2 support. Also, as it is so common to just replace the STB, the process may take only a moment in physical action to swap wires HOWEVER, it is an afternoon to get programming done so a new DVR is recording all the shows a Customer has established; on top of the time talking to phone Tech support and waiting for someone to show up to the home, that is a considerable investment in Consumer time. If you can't back up the content with the local drive due to copyright issues how about a cloud approach? I'd encourage a known bug to be resolved quickly and perhaps solve the manor that a STB is backed-up and replaced.
I learn on 1/6/12 my friend had like problems:
xxxxxx address blocked
Claire had the added problem that a pre set event she set to record change by an hour. I've not seen this but, I see in the Forum URL below, another person had the same problem as reported by "DC-Videophile" on 01-01-12 at 08:33 PM. On this same forum "rich3fan" reports problems that I have on 01-04-12 11:54 AM. The very bad news would seem from "markjrenna" 01-04-12 09:29 PM where it is suggested that 1.9.1 will not be out before 1Q12!!!! That is a long time to have this problem.
http://www.avsforum.com/avs-vb/showthread.php?p=21441579#post21441579
A Review of My Events W/ Problems:
I did not record when the problems happen in December
NCIS, channel 50, "Dog Tags" USA Recorded 1/5/2012 2:00 PM
NCIS, Los Angeles; 50, USA Recorded 1/4/2012 7:00 PM
NCIS, channel 50, "In the Zone" USA Recorded 1/6/2012 6:00 PM (after Tech visit to home)
I notice with this event, when you hit fast forward, the progress bar moves forward with time then at a point it goes back to the start point, even when good video is playing in fast forward. This program worked beyond 22 min then failed at maybe 38 min. When I tried again, it failed at another point earlier (maybe 15 min) so it does not have a pattern.
Leverage, channel 51, TNT, "The Gold Club" Recorded 1/7/2012 2:00 AM (after Tech visit to home)
The Best Thing I Ever Ate, channel 164 Food Network, "Bang for the Buck" Recorded 1/6/2012 7:30 PM
My Name Is Earl, channel 52 TBS, "Stole P's HD Cart", Recorded 1/7/2012 8:00 AM (after Tech visited to home)
NCIS, channel 50 USA,"Internal Affairs" Recorded 1/6/2012 5:00 PM (after Tech visit to home)
NCIS, channel 50 USA, "UnSEALed" Recorded 1/8/2012 11:00 AM (after Tech visit to home)
and a lot more.........

I am having the same problems. My guess is that a lot of people are having the same problems and just living with it. Those of us who know where to go on the Internet come here to find a fix.
It seems Verizon has some explaining to do. Maybe they should try Beta testing new software a little better. I would rather have to wait longer for something that works. I am sure that some manager or director said this is close enough, deploy it and we will see what happens. Well, you are seeing the problems. Time to fix your mistake.
All of us are telling our friends about the problems. The longer this goes on, the more people we will tell about it.
Wouldn't you rather us be telling our friends that their is an error in the new interface and that you are working hard to fix it?
If you want to be up front about this, then just tell us. We are adults and can handle it. If you made a mistake, own up to it and give us some credit for doing your Beta testing in the field.
Customer Service is all about telling the truth and if you made a mistake, admit it and lets move on with a fix. I do not want to be told again that I should be able to unplug it, power cycle it, try the on-board diagnostics, etc., etc.......
I am going to be repsonding on a daily basis to keep this topic at the top of the list.
Time to come clean. You will feel better Verizon.
Let's talk tomorrow.

ITunes Match Unable To Get Past "Waiting for Apple to deliver your iTunes Match results..."

Been trying for days but it just gets to "Waiting for Apple to deliver your iTunes Match results..." and then stops and allows me to press the Start button again to start the match process. Sometimes I get error -3231.
I've called Apple and they want $19 to solve the issue even though I paid the $25 for Match.
I've turned iTunes Match off. Turned Genius off. Logged out of my iTunes account. Quit iTunes. Restarted. Logged back into iTunes account. Turn Genius on. Turn iTunes Match back on and let it go through the process again with no success.
My library has a couple hundred songs less than the 25,000 max but it is pretty large. Had the same issue when I tried with a smaller library some time ago. I've created a new library and have the same issue.

Hi,
You should consider rebooting your internet router
Then try holding option key whilst turning off match. Close iTunes and then reopen. Turn on iTunes Match and select add this computer.
Jim

My dad made a mistake on purches on my ipad, and now he owes money he can't pay off right now. icloud wont work because o it, how can I get my icloud to work so i dont have to wait for him to pay itunes off???

(we share a apple id) My dad bought some inapp purchases, and he thought it didnt work. so he did it again. he can't pay it of right now, and icloud reuses to work on my new ipod. i cant just make a new id, all my music is on that. how can i get icloud to work, WITHOUT waiting for my dad?

iCloud is free.

Error while loading a Cube in BW - "Waiting for Semaphore"

Hello Experts:
I seem to be having a frequent problem while doing a Delta load from BW (3.5) cube to exactly similar cube in BI 7.0.
The load is done daily via a Process Chain. Before doing the Delta load, I also have a step to DELET Index from the
cube in BI. The Delta loads have been successful but frequently they take about 7 or 8 hours to load. The number of
records are not many 80,000 to 140,000 records range. There have been successful loads for similar range withing
7 or 8 minutes. However, when it gets hung up it takes 7 or 8 hours.
Looks like it is a Lock happening in 3.5 BW system. Tcode SM12 shows that it is locked and then in T. Code SM66, it
shows that it is hun for resources..... The message inicated is "Waiting for Semaphore". After about 7 hours, the load
automatically happens.
This is causing issues becuase the upward data loads don't happen and Users can not access the data until late afternoon
for their planning in BPC.
Is there a way this error or Waiting for Semaphore be avoided or time is reduced....? How can I achieve this? Any
fne tuning tricks anyone can suggest please......!!
Thanks a lot in advance.

Thanks to both of you.... ppreciate the feedback. I guess, I will have to wait for the situation to arise again as today's delta went normally. I will see if this happens again. I am not sure whether the Semaphore number is same as the "Work Process Number" in SM66 (which was 3 in my case) or is it the Process ID (which is 22872082 in my case).
If I go to SM50, I shoudl find either the Process ID then.
Would I be searching for the OSS notes corresponding to Process ID (in this case 22872082...? or would it for sempahore number (if it is different .... as I mentioned 3 in my case..?
Could you please clarify which is Semaphore number and if it is same as the process ID I am talking about so that I can search for the right OSS notes.
Also, finding all this will only tell me why it hung.... but is there a way we can make it kick off and not get stuck or I have to wait it out until the resources get released.....? Which in my case then would stil be a wait for 6/7 hours!!
Apreciate your feedback.
Best..... Lee

Waiting for Infinity!

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