Want off Verizon FIOS Marketing List
I am receiving NUMEROUS phone calls from 410-{edited for privacy}, related I believe to Verizon FIOS marketing, that I want to stop. Where do I send my request to be removed from this call list. My number has been registered with the Do Not Call list for years, and side-stepping with a "business relationship clause" is necessitating this more than time consuming search to deal directly with the business to stop the calls. Fuming. Really.
You can be removed from these calls by speaking with Sales/Marketing at 1-800-Verizon, enter your home phone number, then select Option # 3.
Anthony_VZ
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Similar Messages
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Booted off Verizon Fios Internet when use VOIP phone.
When I use my VOIP phone while on the internet (I use Verison FIOS Internet), I get booted off the internet. I have done what tech support said to do which was to do a hard reboot of the router but after a short while it does it again. They had no more answers for me than that. Does anyone else know what can be done?
Thanks.albcmb wrote:
I have Fios Internet, TV and Phone and so I HAVE to use the Verizon router made by Actiontec. My Mac Book Pro is Leopard based.
Does the router have the latest firmware? Very important.
The problem is that I am paying for 20mbps service and getting about 6 to 8. This is regardless of where I am in physical relation to the router/modem and whether or not I am the only computer connected to the internet.
How are you measuring your speed?
PLEASE help. I have contacted Verizon and they have no ideas that help. I cannot watch Netflix or Boxee and even regular internet pages load painfully slowly.
I have a cable modem that runs at 10Mb/s and internet pages load instantly. On this Verizon DSL I am currently using, which creeps along at a mere 3 Mb/s, pages internet pages load instantly.
Even if your connection is 6 to 8 Mb/s, pages should load instantly, and streaming should work properly.
Clearly, you have some other problem with your system.
Again, how are you measuring your speed? What is your link speed? What are your measured upload and download speeds?
If you are using the router as a WiFi then you may not be getting the full speed you expect from a direct connection.
You need to supply much more real hard data than you have.
Your subject says that "Verizon Fios Internet, TV and Phone with Mac Book Pro is SLOW!" and Leopard has nothing to do with your TV or phone.
Message was edited by: nerowolfe -
How do I set up an Apple TC with a Verizon FIOS wireless modem model MI424wr F. Does the wifi have to be turned off in the modem and then bridge it to the TC? Will FIOS tv be effected?
Your first call should be to Verizon support to ask them if you turn off the wireless on the Actiontec router....will it affect any of the features/functions of the FIOS system?
If yes, then it would be best to leave the Actiontec router "as is" and connect the Time Capsule using Ethernet in Bridge Mode as a back up device only (wireless is turned off on the Time Capsule).
If you want to use the dual band (and likely much faster) wireless capability of the Time Capsule, then you should turn off the wireless on the Actiontec device to help prevent wireless interference effects that will likely occur when two wireless routers are in close proximity to each other.
Again, the Time Capsule would be connected to the Actiontec router using an Ethernet connection from one of the LAN <-> ports on the Actiontec router to the WAN port (circle icon) on the Time Capsule. Configure the Time Capsule in Bridge Mode as well in this type of configuration.
Bottom line....what Verizon says will pretty much dictate how you can set up the TIme Capsule. -
I am having trouble setting up my time capsule. the amber light is flashing. i have a Verizon FIOS network that i use for the internet (WiFi) and do not want to configure the Time Capsule to do that function. I just want the Time Capsule to back up.
Simple.. bridge the TC.. in the apple utility in the NAT and DHCP area.
Plug it into the FIOS router.. you can turn off wireless in the TC if you want.. or use it.. it can work faster if you are nearby and can select 5ghz.. but up to you. -
Topic: Microsoft's Silverlight for Mac. I wanted to video stream a movie via Verizon FIOS. It demanded Silverlight.dmg. Macbok Pro refused to download from 3rd party supplier (CNET). How can I get this from Apple? The Verizon FIOS video website was churning on the error message, "Checking device registration status." It got stuck in a loop. Verizon tech support never came on. Was on terminal "Hold." Any recommendations?
Never download anything from CNET. The site is untrustworthy and is known to distribute Windows spyware intentionally.
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I want to delete my purchase list and apple is saying you can't. Why? It should be up to each person, if they want to put something back on there they will have to repay. Why do we all have to be punished for this. I am not the only one that would like to have this deleted. It is taking up to much space on my I pad. I am not happy at all about this.
What did not help you?
You cannot delete apps from the purchase list nor can you delete the purchased list. That list is NOT taking up space on your iPad. It is just a list of the apps that you have purchased over time.
If you want to HIDE the purchases so that you do not have to see them, you can do that in iTunes on your computer. You can read about it here.
http://support.apple.com/kb/HT4919 -
Pros and Cons of Verizon FiOS TV vs Comcast
I recently (two weeks ago) switched from Comcast to Verizon FiOS TV in the Portland, OR area and I have mixed feelings about it. There are several things that are better, but also many that are worse than Comcast.
I'll get the bad things out of the way... and maybe I'm wrong about a few of them:
CONS
-- My most expensive Mitsubishi TV that has worked fine on everthing via HDMI for the past 6 months (Comcast Motorola HD DVR, PS3, Wii, Wireless Media Extender) will not work via HDMI with the Verizon Motorola STB. Green screen of death. I don't have any optical audio cables, so I'm currently running with component cables and regular audio (which sucks). This is horrible.
-- Changing channels sometimes doesn't work. This happens when I'm flipping through channels using the Channel +/- buttons. I'll hit + and the on screen display will say it has changed channels, but the previous channel's video and audio are still on the screen. I have to change to the next channel and back again to get it to synch up. This happens a lot.
-- The DVR skip buttons are nearly worthless to the impatient (read: me). If you hit the skip button too fast, it either doesn't skip at all or causes the video to go blank. On my other TV which is working via HDMI, this makes it have a green screen of death and I have to turn the TV off and back on. This is a big deal for me. I'm used to hitting the skip button quickly a set number of times to skip past known lenghts of commercial breaks. I simply can't do that with Verizon. I have to hit the skip, wait a couple of seconds, hit the skip again, wait a couple of seconds, hit the skip again, oops... it didn't skip... I must not have waited long enough, hit skip again. THIS IS INFURIATING.
-- If I have rewound back into a certain channel's buffer, as far as I can tell there is no way to immediately return to live TV. Comcast's remote had a LIVE button that would skip to the end of the buffer without clearing it. The only way I've figured out to do it is change channels then come back to the original channel, but this sometimes clears the buffer so that isn't acceptable.
-- I can't adjust the end time of an already recording program. This comes up frequently, especially with sporting events and programs that have been delayed because of sporting events preceding them. I'll sit down in the middle of a show and start playing the recording from the beginning but notice the basketball game before it is still finishing. I want to extend the end time of the recording so I can start watching it immediately from the end of the basketball game and not have to worry about whether it will be in the buffer or not.
-- If I have two succesive shows set to record, there are several seconds dropped between the two shows in the recordings. Comcast would miss one maybe two seconds... Verizon misses almost 10. Why does this matter? Well, sometimes shows run a little long and with Comcast I would be guaranteed to see the end of that program on the beginning of the next recording. Not so with Verizon. For example, The Daily Show and The Colbert Report. Frequently the "moment of zen" at the end of The Daily Show is a few seconds after the end time of the show. I could always see it at the beginning of the Colbert Report recording with Comcast. Now it is completely gone on the Verizon recordings. South Park always runs several seconds long, but now I miss the end of every episode because it's not at the beginning of the Reno 911 recording. THIS IS REALLY INFURIATING.
-- Whether or not a show is New is not easily discernable from the guide. The "New" icon needs to be one of the ones that show up in the guide listing, not just the info screen. Having to hit the Info button to tell if a show is new or not really annoys me.
-- The DVR does not offer to automatically extend the end time for live events as Comcast's did. I have to go through several annoying steps to extend the end time.
PROS
-- I can record sporting events as a series, which Comcast didn't let me do. This is great! I no longer have to go through the guide and manually record English Premier League, Champions League or MLS games. I just set up series recordings. This, I REALLY like.
-- The channel selection is way better (more HD, more music, more sports)
-- I don't have to buy the entire latin language channel package just to get Gol TV which has english audio too. THANK YOU!
-- The series recordings do a much better job with cable shows that repeat a gazillion times a week than Comcast's did. I couldn't even set many cable shows to be series recordings on Comcast or it would fill up my DVR. THIS IS EXCELLENT.
-- Changing what series are being recorded or their priority doesn't cause all the shows you removed from the recording schedule to magically appear back in the schedule to be recorded like Comcast's DVR does. THIS ROCKS.
So, there are several things I like a lot better than Comcast but there are also many things I hate about Verizon so far. Coupled with the fact that my FiOS router just stopped working last night (blinking red light) requiring a new router to be sent meaning I'll have no internet all weekend (I'm at work right now), the fact that they still haven't buried the fiber and the fact that the installer lied to me about the green screen of death on my Mitsubishi, I'm seriously second guessing my decision to switch.Yeah that's exactly why HBO says no HD On Demand, even though it makes zero sense since it's no different than watching a regular HD broadcast. I don't find it too big of a deal though considering all of the HD HBO channels Fios has combined with HBO airing everything a million times a week. Plus, if it keeps HBO from putting those annoying logos and banners like the other premium channels (Starz, Showtime, etc.) then I'm fine with it. If I'm paying extra money for a channel, it shouldn't have those in my opinion. HBO and Fios will have to add more HD On Demand for free relatively soon in order to stay competitive. It should be an easy thing for them to do.
The SD picture is better with a 7216 DVR than the 6416 DVRs. I also switched from Comcast and the SD picture with my 7216 is very noticeably better than Comcast's boxes, so I'd try playing around with your settings or switching to a 7216 box if you don't have one. Almost everybody I've talked to thinks their SD picture is better than comcast's. Mine, although not as clear as HD obviously, isn't pixelated or blurry at all. Even G4, a channel owned by Comcast, is greatly improved over Comcast's signal. G4 on Comcast was almost unwatchable it was so pixelated. Since Fios is fiber, they don't hav e to compress and degrade the signal as much as Comcast does . -
Success with adding an external eSATA drive to a Verizon FIOS DVR
August 4, 2012 - Success with adding an external eSATA drive to a Verizon FIOS DVR
I just upgraded from a Comcast DVR to a Verizon FIOS DVR. I upgraded because my old DVR was limited to 500GB (1/2 TB) on the internal drive and the new FIOS DVR allowed for a much larger external eSATA drive. Selecting a viable external drive for the FIOS DVR was easier said than done. The three drives listed on the Verizon web site as compatible with FIOS DVRs are no longer manufactured by western digital and are not available on the market.
The DVR that I received from Verizon was a Cisco "CHS 435 HD DVR" that came with a 500GB (1/2 TB) internal drive. This is one of their "Multi-Room DVRs" that allows other set top boxes (not DVRs) to watch videos recorded on it.
I selected a western digital "WD30EURS" eSATA disk drive because it was a follow on product to one of the three listed as acceptable by Verzion on their web page and it was 3TB in size. I ordered from amazon.com for $170.99. This drive is a "bare drive" so it does not come with an external encloser or a eSATA cable.
According to the Western Digial web site this is a AV-GP drive: "These drives are designed to last in high temperature always-on, streaming digital audio/video environments such as PVR/DVR, IPTV, and video surveillance systems."
http://www.wdc.com/wdproducts/library/AAG/ENG/2178-771131.pdf
I got a "Macally G-S350SU Hi-Speed eSata/USB2.0 External Storage Enclosure for 3.5inch SATA HDD" to hold the drive for $34.39. I chose this one because it does not use a fan that could cause continious noise. The box is made out of metal so it cools itself as long as it is exposed to air (not covered up). This box comes with an external power supply that has a small transformer that plugs into a wall outlet.
Then I needed a eSATA cable. I got a "StarTech 6-Feet Shielded External eSATA Cable M/M (ESATA6)" for $6.50 and a 3-foot version for $5.90. I went with the longer one so that the cable would be less likely to become accidentally unplugged if I need to move the drive or the DVR. The cables and the drive houseing came from the same Amazon provider so it saved me on shipping. The drive came from Amazon/Western Digial directly but they do not have external housings or eSATA cables on that site.
The total cost was $255.56 including shipping for all these items.
I went with the largest (3TB) drive from western digial's AV-GP line to avoid a future upgrade from a smaller drive to a larger drive. There is no way to copy videos from one external eSATA drive to another drive because they are formatted by the FIOS DVR in a propriatary format. That would mean that any future upgrade would require losing all recorded files during an upgrade. That also means that there is no way to back up the contents of the drive to protect yourself from hard drive failure.
The installer who setup the DVR did not want me to plug in the drive while he was there and explained that I was on my own when I attached this kind of personal device to the DVR. When I plugged in the new eSATA drive it was automatically discovered. I was asked by the DVR if I wanted to format the new drive. I answered yes and within 2 hours the drive completed formatting. I did not watch the boring format so it could have finished faster.
When I started recording new videos they go directly to the external drive automatically and avoids the internal drive. It had no trouble recording two HD shows and playing a recording at the same time. I now have 20 hours of HD video recorded and the 3TB external drive is 17% full. So far my experience with the external drive has been great. No problems or issues. Learning the new remote control, new DVR menu system, and web browser control of the DVR from a laptop is another story. It will take some time to figure out how to make all the new features work.
It took me a while to figure out how to make this work since the verizon web site made useless suggestions and pointed me to products that are not available any more. I could not tell if this really would work until I plugged it in and then I was pleasantly suprised that it did. I have had this working for 3 days without any issues. I hope this post makes it easier for you to add an external eSATA drive to your DVR.
Here are the three items ordered from Amazon to make this work:
Western Digital 3 TB AV-GP 3 TB SATA 2 Intellipower 64 MB Cache Bulk/OEM 3.5-Inch Internal Bare Driv...
Macally G-S350SU Hi-Speed eSata/USB2.0 External Storage Enclosure for 3.5inch SATA HDD
StarTech 6-Feet Shielded External eSATA Cable M/M (ESATA6)You are right. I can only access 2TB of my 3TB external drive. That gives me a total of 2.5 TB counting the internal (0.5 TB) and external (2.0 TB) drives. This is a significant improvement over the just the 0.5 TB internal drive. I have not been able to find a reason for this limitation. Cisco and Verizon do not mention any limits that I can find. I hope that a future BIOS upgrade could provide access to more space but this would probably require me to reformat the drive and lose everything recorded.
I paid $170.99 for the 3 TB WD30EURS drive at amazon. I could have gotten away with spending only $116.99 for the 2 TB WD20EURS drive. Not worth returning at this point so I will stay with it. Makes me glad I didn't buy the most expensive 6 TB external monster drive available from another company.
I bought: 3TB drive: Western Digital 3 TB AV-GP 3 TB SATA 2 Intellipower 64 MB Cache Bulk/OEM 3.5-Inch Internal Bare Drive WD30EURS by Western Digital
I could have bought: 2TB drive: Western Digital AV-GP 2 TB SATA II Intellipower 64 MB Cache Bulk/OEM Internal Hard Drive - WD20EURS by Western Digital
Details of what I learned:
The external 2 TB drive now has 41 hours of HD video recorded and claims to be 34% full (66% free). My estimate would allow me to have aprox 120 hours of HD on the external drive (2TB) and 30 hours of HD on the internal drive (500GB) for a total of 150 hours of HD. This will keep me happy for the near future.
There is a hidden "diagnostic menu" that is not normally accessible or documented by CISCO or Verizon. This menu has a lot of interesting info on the inner working of the DVR. There was an obscure reference to this menu on another forum.
To access this diagnostics menu:
1) Get the DVR into normal live tv mode (no menu, no guide, no pause ...)
2) Go to the Cisco CHS 435 HD DVR (not the remote control) and press these buttons on the front of the DVR: Press both the Left Arrow "<-" button and "OK" button at the same time and hold them both down for aprox 5 seconds.
3) The "Verizon FiOS TV Diagnostics Menu" menu will appear. The menu can then be used by the remote control.
4) I chose "D03 Memory / HDD" and then "Hard Disk Information" and finally "OK"
A five page disk report appeared. With a little bit of interpretation I discovered:
The Internal Drive is know as "drive 1/hdc1" has 461 GB total space with 454 GB free.
The External Drive is split into two partitions "hdc2" and "hdc3" (aka two mount points).
"drive 2/hdc2" has 1007 MB total with 317 GB free
"drive 3/hdc3" has 1007 MB total with 974 GB free
The normal DVR menu has an "Eject" feature that allows you to stop the external drive and make it safe to remove it from the DVR without losing anything via an unplanned drive removal. This can be found at "DVR" button on remote then "Settings"->"External Hard Drive"->"Eject". -
Verizon FiOS Early Termination Fee -- Salesman AND Manager lied
In May 2013, I purchased a house in Dallas and called Verizon to have FiOS installed. Knowing there was a chance I would have to relocate for work in the coming months, I insisted to the salesman that I did not want a long-term contract. However, he ASSURED me that if I relocated to an area that did not have FiOS coverage, I could walk away from the contract without paying the early termination fee, so I signed.
Of course, I ended up moving several months later to Michigan (no FiOS coverage) and Verizon predictably balked at letting me out of the contract. After explaining myself to a customer service rep, I was promised a call back from a manager. A couple weeks passed without a call, so I followed up. To my surprise, Verizon actually had a record of the previous call and stated that my file had a note indicating a manager was supposed to call me back. The manager was as polite as could be, so I explained the situation and she said, "No problem, we'll waive the fee; just turn in your equipment." So I thanked her and had my equipment returned and thought everything was closed out.
However, since then, I have been getting bills stating that I still owe the early termination fee. I've made numerous attempts now to sort it out but every time I do, I just get lost in Verizon's labyrinth of a phone system, listening to blaring and garbled music while endlessly waiting on hold. Today, I was told that the only two ways out of the early termination fee are a death certificate or military status. If that's the case, fine, but that doesn't explain why no one at this company appears to be synced up or on the same page. Just every man for himself, tell the customer whatever you want, lie if you need to make a sale and just say whatever it takes to get them off the phone.
What I owe at this point in time is just over $100, but I will continue to fight on principle alone. What's funny is that I really liked FiOS and wish they had it in Michigan, but after this, you can forget about it. I'm done with Verizon's products and services permanently. Verizon has been put on my corporate black list along with the {please keep your posts courteous}.Sorry for bumping this but I am having a somewhat similiar issue.
My apartment complex has a dedicated Verizon FiOS rep, and when I was considering Verizon or sticking with Bright House, one of the concerns I had was signing a 2 year contract and then if I had to move in a year to somewhere where FiOS was not available, being stuck with the early termination fee. My "rep" assured me that if I moved somewhere where FiOS was not available that the early term fee would be waived.
Well fast forward a year to the present time where I am in a situation right now where I am going to need to cancel my Verizon FiOS service at the beginning of April because the place I am moving to (right down the road) is not wired for FiOS. If I could I would transfer my service over because I actually like it, but unfortunately I don't have a choice. (and this place is the only apartment I can really afford given my current salary and everything)
Long story short, been talking with a couple people at Verizon and have heard everything from I have no choice but to pay it to "If you just downgrade to phone service for a month then call and cancel, you don't have to pay the early term fee". (And I wrote down the rep's name, date and time of when THIS call took place since as someone who works in a quality assurance/compliance dept at a call center, I know these calls can easily be pulled)
But now I can't just cancel it like I was originally told because my new place right now the street is not wired for FiOS.
Really, really aggrevating and bad customer service all around with this. Which way is it?? -
Verizon FIOS what a horrible experience!
God I feel so appalled and disappointed at Verizon FIOS beyond disbelieve.
I had been a Verizon customer for several years and sadly the customer service has gone down the drain in recent years. My biggest dilemma started after some of the channels I paid for stopped working for an unknown reason. After spending several hours with technical support and tearing my rooms apart, flipping my five (5) set- up boxes upside down in order read the serial #’s to Verizon support so that they can do something with my account, they finally told me they needed to dispatch a technician to fix the issue. While I was on the phone with support and checking the information I realized they had been charging me for 7 set-up boxes and I only have 5???
Anyway, a technician showed up in my house a couple of days later and ran some tests and said the problem was the outside wiring so he went outside to fix it. He got three of my boxes fixed but the one located at the attic (my son’s room) he could not fix. He said the issue was the small COAX to RJ45 converter box my son was using to connect his desktop computer and X-Box to the internet. Mind you this small converter box was given to me by Verizon about 5 years ago so I don’t have to run Ethernet cables to the attic for Internet access and it had been working just fine for all these years. After a long testing period with the set-up box in the attic the technician came to the conclusion the issue was actually the set-up box itself and therefore he replaced it. What really bothers me is he never put the little converter box back and instead took it with him, leaving my son without Internet?
The following day I realized only 4 of my 5 set-up boxes were working and after tracing cables outside my home I found out the technician changed the existing coax splitter with a 4 Way Coax Splitter instead therefore leaving the cable for my fifth set-up box hanging (disconnected)??.
So after calling Verizon again and after a very long phone call they finally agreed to dispatch a technician to correct the problem with the fifth set-up box. Needless to say a new technician came to my home and despite me requesting them to bring back my son’s little converter box, they never returned it, leaving me with a very unhappy, upset, and Internet-less teenager at home.
Few days later I accessed my Verizon FIOS account to check my bill and make the payment for the new month, but just to notice my bill doubled?? It was a bit over ~$549.03 and I had no idea why?? So I called Verizon AGAIN and after escalating this issue to the manager (Sue employee ID: {Edited for privacy}) she informed me my account was closed and a new account was opened?? (without notifying me?). After she reviewed my account she informed me, several times, my current balance was $0 (zero) because I was given a credit of $544 for the times Verizon was charging me for extra set-up boxes and because they have changed my account without notifying me. She said my online account was not in sync with their database and this is why I was only able to see the ~$549.03 balance, even though her database showed a zero balance. She kindly promised to call me back as soon as the new online account is in sync with their databases so she can inform me that everything has been taken care of. She also said it would only be a couple of days before she can call me…
Needless to say I never received a call back from her and it has been more than two weeks now.
To top it all up I received a bill from FIOS today (4/1/2013) where Verizon is charging me $979.50???
I called Verizon support immediately (around 9:17 PM EST) and after the customer service rep. (a lady with initials MC) could not figure out my bill, I requested to speak with the manager. So she placed me on hold and politely told me she would find a manager who could assist me. What she didn’t realize is she did not MUTE her phone and I heard how disrespectfully she made fun of me, my tone of voice, my accent and how laud she was laughing with her co-workers at my expense???.
After all the “fun” she had at my expense she came back to the line to “politely” tell me she was still looking for a manager…
Anyway, finally she put Tracy {Edited for privacy} (Desk ID: {Edited for privacy}) on the line whom claimed to be the manager, but now I am not sure anymore. She took a quick glance at my account and after I told her I just want Verizon to remove their equipment from my home because I just had it with them, she asked me if I could give her until tomorrow noon to check my account again and get back to me because she was seeing charges in my “NEW” account for new equipment and labor costs???
As you can tell I am extremely frustrated and disappointed at Verizon FIOS because not only they are playing with my bill, my account, my servicers, but they are also disrespectful, making fun at their customers who just happened to call and ask for help with their bill. This has become a nightmare for me and I just want Verizon FIOS to come and pick up their boxes so I could go back to some other service provider that could at least treat me with respect, they way customers should be treated, after all we are the ones who PAY for their services.
I am also afraid since Verizon FIOS doesn’t seem to care about anything they may push to rip me off and attempt to collect the $979.50 they are now charging me so I am seeking for legal help. If anyone knows how I should best handle this situation please let me know.
Regards,
Angel.Dear AnneS,
I don't need to go to any other "private" forum to request what is my right to challenge my outrageous bill.
I had asked Verizon to remove their equipment from my home because I am closing this account.
Fortunately I am now working with consumer protection support to challenge the incredibly high bill Verizon is still attempting to collect from me.
Angel. -
Yoga 13 - Wifi Issue with Verizon FIOS Advanced Router
In an effort to boost the Internet Speed for my wireless devices in my house I upgraded my Verizon FIOS router to their Advanced Router. I had noticed that all of my Wireless Devices were unable to get any more speed than 25/25, when I get 75/35 to my home. I discovered that my router was the issue. So I upgraded and was instantly able to reconnect all of my wireless devices and laptops without any issue, except my Lenovo Yoga 13. It kept getting an error that it could not login to the SSID I would give it. It would see it, but when I put in the password it would fail to connect andd give me a message indicating the same. So I thought I may need to download a newer driver. The Yoga would still attach to my hotspot, so I downloaded the latest WLAN driver. It still would not work, but I notced that it did not dump the old driver, so I deleted it and then I could not attach at all to anything. So I used another unit downloaded all off the WIreless and Bluetooth drivers I could find on the Lenovo site for Windows 8.1 and loaded them back up. I am now able to login to my new router but I get worse speeds than I did before. Now I get 10/20. But I also saw that there are now a bunch of bluetooth and wireless drivers in loaded in control panel, so before I delete any, do I need them all? Are they stepping on each other? What ones are definitely needed? Has anyone gotten anymore than 25/25 out of the Lenovo drivers? And did they ever succeed in hooking it up to a Verizon FIOS Advanced Router?
Let me know!
Thanks!I went into the router and set a static IP address for the ipad (in the low 200's dont use the 100's its for your fios cable dvr's). You will first have to shutdown the ipad (not just sleep). Then delete the ipad from the connection list in the fios router. The instructions from the fios router pdf are below. I am on 24 hrs and even with wep and no fixed channel I have had no problems.
To define a new connection with a fixed IP address:
1. Click New Static Connection in the DHCP Connections screen. The “DHCP Connection Settings” screen appears.
2. Enter a host name for this connection.
3. Enter the fixed IP address to assign to the computer.
4. Enter the MAC address of the computer’s network card.
5. Click the OK to save changes.
☞ Note: A device’s fixed IP address is actually assigned to the specific
network card’s MAC address installed on the network computer.
If this network card is replaced, the device’s entry in the DHCP Connections list must be updated with the new network card’s MAC address.
To remove a host from the table, click the appropriate “Delete” icon in the Action column. -
Here's the deal. I have a Verizon Fios MI424WR router. My house has CAT5 throughout the house. The media panel is located in the garage. I want to take the Verizon Fios Router and cannot it in the media panel so I can connect a switch to it, that way, all my CAT5 can fire throughout the house. Verizon being Verizon decided to connect the router directly in the office.
Can I go this route (Router in media panel, switch cross connect to it) and use Airport Express, connected to one of the in-wall CAT5 ports in my house and then set it up as my wireless access point to provide wifi to my portable devices (iPad, iPhone, Macbook)? Is this possible? Will Airport Express comminicate with my verizon router via ethernet in-wall? Do I have to turn off the wireless radio in the Verizon router? Any help would be greatly appreciated!That is right, by hard wired I was just making clear wired vs wireless attachment. AirPort family of devices will only act in a repeater mode with their own family members, not FiOS routers. they have to be wired to work.
There are some useful docs you can download from Apple, Support, Manuals, Peripherals, AirPort (just follow thos links from the Support button on the top bar):
Apple AirPort Networks
Designing AirPort Networks
AirPort Express Setup Guide
The last has a diagram of what you are trying to do, though without the house wiring, etc., but the basic principle. -
How can I get my Cisco wireless router to wirelessly connect to my Verizon Fios Actiontec router?
I have Verizon Fios for internet, tv and phone. The Verizon Actiontec router is connected with a ethernet cable into my desktop and the internet is up and running. Now I bought a Cisco Linksys WRT54GL Wireless-G Broadband Router, and I wanted to connect it to another desktop two floors up. I set up the Cisco router according to the instructions, but I'm not able to connect to the internet. It shows that my computer was able to get a Local Network connection, but internet connection keeps failing.... I tried changing the IP address. But I'm confused about the whole thing. Is the Default gateway number suppose to be the same for both routers? Is it possible that the Actiontec router isnt giving off a strong enough wireless signal? I'm open for suggestions! Thanks
Mac or Windows machine?
Is the WRT connected directly to the upstairs computer? I don't think you can use the WRT that way?
Have you had a look here?:http://homecommunity.cisco.com/t5/Wireless-Routers/General-Linksys-Router-FAQs/td-p/4286
I THINK you would have to have a WETxx (Ethernet Adapter) instead?
If it connects to the Internet even breifly then I suppose that means your connected but it may be losing the signal and failng. You would porbably have ot get a WAP(Access Point) and use it as a repeater.
I'm a bit rusty on the names so I hope i got them right, hope it helps..... -
Verizon fios poor customer service
I ended my account on April 21st (triple play) when my bill shot up $50, after discounts ended. I closed the account on April 21, and I was on automatic payment out of my checking account. The april bill was paid in full, and I asked that the automatic withdrawls stop as I unplugged everything. i asked if I could return the equipment to the verizon "store" in hauppauge and was told if I did I would get charged for ME TAKING THE EQUIPMENT TO THEM. They said I had to wait for shipping boxes to be sent. I had to call 3 times as I never received them . On my third call, all of a sudden I was told that I would not be charged since my account as closed.
Sure enough, verizon did indeed go ahead and withdraw my May payment, even though I asked them not to and since I did not have equipment. Again, I had to call three times ,always getting a different answer.
Today, I found our (at least this is the story of the day), that I have to wait two billing cycles all the way until July 12 for a final final bill. Then I should expect my payment owed to me 16 days later. So they hold my money for 3 months after i cancelled.
By the way, more good Verizon stories:
- My sons box died and we brought it to the hauppauge store and they charged me $10 because I did not call ahead of time to the customer service number.
- We had two remotes not work any more and they charged me $12 for each one. They did not just swop out.
- The last time I was with them, and left, they never sent me a final bill (ever try seeing your bill on line...its like trying to break into fort knox to get to what you want to see). and turned me over to collections - no notice no nothing .
- the last time I had them, they turned off my service just days after the bill was supposed to be paid.
I WILL NEVER GO BACK TO FIOS - EVER. THEY CAN OFFER ME THE SERVICE FOR FREE .The product is very good but the customer service was beyond terrible. I have learned my lesson and will never switch back again.
They will probably remove this post, but I had to send this. My treatment was that awful. I don't like dealing with a company that treats you as if we are operating in a dictatorship.On the contrary I have had great customer service from them. But I only have FiOS internet with them. Maybe customer service is regional and could depends on the individual representative.
For example:
On one occasion when my FiOS box outside started acting up. A tech came out and saw the box, he pulled this wire out and plug it back in, the box works again. Three days later the box was acting up again, I did what he did - pulled the plug out and plug it back in and it works. But I didn't feel like doing that every three days.
I called and another tech came out. He installed a new ONT box, and put this black tape over the top of the box and said that it will keep water and moisture out 99% of the time. He told me the reason the box was acting up was because of the moisture from the rain and it seeped through. The new box doesn't have holes on top that let water seep through anymore.
Anyhow, my point is that the first tech had no idea why the box was acting up. Didn't know that it was due to moisture and could temporary fix the problem. The second tech understood the problem entirely and fixed it permanently. So not all Verizon tech are trained equally. Nevertheless I am a happy Verizon FiOS customer. -
Verizon Fios Sales Representative Fraudulently Ran A Credit Check Without My Authorization
Yesterday I called the Verizon Fios sales department to sign up for new service. The sales representative (whose name I did not get) kept pushing me for personal information before he could give me pricing on service options. Once I finally received a quote for a plan I was interested in, I decided to go ahead and sign up. When he asked for my social security number, I told him that I wasn’t interested in a “hard pull” of my credit report. A hard pull of a credit report is a formal credit check which stays on your credit report for 2 years and lowers your credit score if you have more than 2 inquiries within 2 years. I told him that I wouldn’t mind paying a deposit as long as a credit check wasn’t made. He assured me that there will be no “hard pull” on my credit report and that it wouldn’t even show up. I still refused to give my social security number and insisted that I would pay the deposit. He finally gave in and informed me that he will not perform a credit check or even ask for my social security number. He said that he still has to verify my identity in order to set up service. He asked for my name and date of birth, and proceeded to ask me a few questions related to previous addresses that I resided at. When he was finished asking me questions he stated that my identity has been verified and he proceeded to complete the order. While he was finishing up the order, I checked my credit report online ( I have credit monitoring subscriptions with Equifax, Transunion and Experian) and found a hard credit inquiry on Equifax from:
VERIZON EAST
99 SHAWAN RD
FLOOR 2 RM
COCKEYSVILLE, MD 21030
I immediately informed the sales representative that he had just pulled my credit report and my credit score dropped 3 points. He was flustered at first and tried to assure me that it was just an identity verification. Perhaps he didn’t think I would realize my credit was pulled until days later when it wasn’t his problem anymore and he already made the sale. I suggested that either he wasn’t properly trained on what “identity verification” really was, or he outright committed fraud in order to make a sale. He tried to reason with me that his calls are recorded and that he has a child to take care of, so he wouldn’t do such a thing. I was upset but I figured since the damage was done and I have excellent credit anyway, maybe he can make it up to me by waiving my activation fee or something. He said he couldn’t do anything on his end but after he was done setting up the service he will transfer me to a manager that can help me. After he was finished he transferred me…to the general Verizon 800 number! I navigated the help menu and was finally connected with another sales representative named Ryan {edited for privacy}I explained to him what had just happened and he tried to pull up my order number to see what he could do for me. He said my order was on a “shadow hold” and wasn’t fully completed yet so he couldn’t access it or try to help me out. Instead he took down my phone number and promised to call me tonight at 8pm(which never happened). I haven’t even started receiving services yet and I am already having issues with Verizon Fios. I have been a CFE for many years and investigated enough fraud cases to know when something doesn’t seem right. The sales representative knew I didn’t want a credit check performed and did so anyway without consent. This represents either malfeasance or at least misfeasance of 15 U.S.C. § 1681 of the Fair Credit Reporting Act. I discussed the situation with a colleague of mine at the Federal Trade Commission’s Office of Inspector General (FTC OIG) and came up with an investigative methodology to determine if this issue is isolated to a few bad sales reps or a systemic problem across Verizon. Assuming Verizon doesn’t answer a subpoena to give up data on credit inquiries done without social security numbers, the FTC can easily go to a neutral third party (i.e. Equifax) for the information. A data analysis can be done singling out credit checks done from Verizon East without the use of social security numbers. Then the FTC can contact a random sample of Verizon applicants to see if they felt they received proper disclosure from the sales rep that they were about to perform a credit check; or were they simply told it was an “identity verification”. I would guess that many customers weren’t properly warned of the impending credit check and many simply decided not to complain since it wouldn’t result in the inquiry being taken off. If the issue is widespread, it could indicate an aggressive sales training program where Verizon teaches salespeople how to word a credit check in a way that seems more agreeable to the customer (e.g. “identity verification”).
I was pretty upset when this happened yesterday, but Ryan {edited for privacy} said he would call me tonight to discuss it and make it right. Since it seems that even nice representatives are trained to say anything to get customers off the phone; I feel an obligation to pursue this further. Luckily, as a fraud investigator for a government agency, I have the professional network and resources to pursue this case with the minimum amount of time and effort. It would be appreciated if someone from Verizon legal contacted me soon.Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.
Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.
To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.
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