Want to cancel service when contract ends

Hi,
I was wondering how I go about ending my service with Verizon? My contract ends 6/27/13. What steps would I need to follow so I do not incur a cancellation fee? I have an iPhone 4. Any help would be appreciated.
Thanks

Let's pump those breaks Erben11 because we are always sad to lose a customer! I hope you allow me the chance to keep you with our family before leaving us. I can provide you with the information you need and some options to stay. If your contract ends 6/27/13, to prevent a cancellation fee, you can cancel on 6/28/13. If you cancel before your contract ends, you will incur a fee. To cancel, we will need to speak with you. You can call us at 1-800-922-0204 or *611 from your mobile phone. We can also assist you if you send us a private message with your name and mobile number. I would also like to know why are you cancelling service with us? Are you having issues with your account, bill or phone? I hope to hear from you soon.
KinquanaH_VZW
Follow us at @vzwsupport

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When to call to close account when contract ends

My contract is up on October 15 i want to close my account when contract ends since my account manager no longer wants to use the account any longer. so i wanted to know when do i exactly call Verizon to cancel before the date or the same day ? and how will the process of closing the account will be?

Call the day the contract ends MODERATOR COMMENT: The previous sentence is incorrect. if you cancel the day the contract ends, there will be an early termination fee assessed.< If you do it before they will charge you the an early termination fee. I swear that I was told if I did it even one day before the end of the contract I would pay a prorated etf. Also, if he wants to keep the number then I would port it out first the final day of the contract or he will loose the number. Make sure it is completely transferred and working before canceling. If that's not important to him then just call to cancel it when the time comes.
Normally, the service cancels with the port process, but I wouldn't trust them not to charge you an extra day or two.
Message was edited by: Verizon Moderator><

Keep my phone when contract ends want to know how sim cards are

WHEN MY CONTRACT END IN NOVEMBER want to keep my phone but want to know how much sim cards are

Hi,
Your phone belongs to you so when your minimum term ends you will revert to monthly contract if you are on contract now.
Thanks,

I have an old Mi-Fi Card that has not been used and want to cancel service now. What do I do?

I have an old Mi-Fi Card that I have not used in more than a year (using the hot spot on Verizon IPhone). I want to cancel the Mi-fi device/account - what do I do and what are my fees?

Call Customer Service to cancel the line, and if you are under contract, being a year in, it should be around 105$ Early Termination Fee (They would know the exact amount) and whatever your final bill is for the month. If it is not under contract, you won't have to pay a dime

So if I want to cancel service

when is the best time to do so?

You can also have your contract end date future dated to the last day of your bill cycle when your contract has expired. Future dating the cancellation to the last day of the bill cycle eliminates prorated access and allowance amounts. The final bill may include delayed roaming, feature or airtime charges and any associated taxes.

Cancel Service Contract

I am tring to cancel a service contract however its not happening through ABAP. Please share if you have worked on same kind of requirement.
Moderator message: too vague, please provide all technical details when posting again, search for available information first.
Edited by: Thomas Zloch on Feb 27, 2012

Let's pump those breaks Erben11 because we are always sad to lose a customer! I hope you allow me the chance to keep you with our family before leaving us. I can provide you with the information you need and some options to stay. If your contract ends 6/27/13, to prevent a cancellation fee, you can cancel on 6/28/13. If you cancel before your contract ends, you will incur a fee. To cancel, we will need to speak with you. You can call us at 1-800-922-0204 or *611 from your mobile phone. We can also assist you if you send us a private message with your name and mobile number. I would also like to know why are you cancelling service with us? Are you having issues with your account, bill or phone? I hope to hear from you soon.
KinquanaH_VZW
Follow us at @vzwsupport

New contract - End of call to cancel service??!! -...

So my contract expired with BT, I only found this out when my bill shot up to £45+ after a steady £33.
I called BT and spoke with a random women who basically told me that she would do pretty much the same deal if I rejoined.
She then mentioned that I'd have by the end of the phone call to change my mind if I wanted to cancel the contract.
Is this right?
From what I'm aware of there's a cooling off period of 7-14 days?
Any help would be appreciated on this

Hi Kinergy,
There is no cooling off period after the service has gone live.
You can try calling the BT Retail customer options team on 0800 800 030 to see if you can negotiate a reasonable deal.
jac_95 | BT.com Help Site | BT Service Status
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Canceled service before end of contract and billing cycle. Being charged an extra month!

Hi. I have been a loyal Verizon wireless customer for a long while, but have had such a bad experience in the past year (where I have paid bills as high as $700.00) that I decided to cancel my services and move to another network. My billing cycle runs from 14th of the month to 14th of next month, typically. I have autopay set up to pay my bills and it deducts money for the following month on or around 6th of that month.
I ported out my verizon number to a service on 4th of this month and since my verizon account got immediately closed, I called up verizon to find out about the ETF and final bill. I was surprised to find that I had to not only pay ETF but also pay the bills for the next month (which I am not using as I canceled before the Feb 14th!). Is this common practice? I feel so cheated. I feel its a sneaky move to squeeze that extra amount of money from me!

shiphone wrote:
There were many options to choose from when my contracts ended every two years, and I stuck with VZW. The CSR whom I spoke with mentioned its a Verizon policy. She did not talk about billing error and mentioned to avoid paying this extra months bills I must have canceled my service before the bill was generated for the following month! I find that conniving.
But thank you for your response.
I'm sure you stuck with Verizon because they were giving the best service for a reasonable price. That's not loyalty. That's just being a smart consumer. Being loyal would be sticking with Verizon when other carriers where offering equal or superior service for less money. And in that case that may be being loyal but it's also kind of stupid.
As far as your bill my new bill is generated about 4-5 days after the end of my billing period. So if your billing period ended on the 14th the new bill would be generated on the 18th. Verizon bills in advance so your bill that got generated on the 18th of January would be from January 15th to February 14th. Which would be due around Feb 6th. So you were billed correctly.

I want to cancel my subscription. The only service available is a chat opened only at working hours when I am at work and cannot use it.

I want to cancel my subscription. The only service available is a chat opened only at working hours when I am at work and cannot use it.
Can I do it directly from my acount without contacting Customer Service?

the subscription is for Adobe ExportPDF

Canceling service due to breach in contract and avoiding ETF

I have had Verizon Service since I first had a cell phone..about 20 years, now. Even though I have been frustrated, at times that there is no mechanism in the phone to let you know you are about to exceed your allotment of minutes and then having really hefty bills to pay, I've never had problems/issues until now...starting in May. Since I renewed my contact with Verizon and got an "upgrade", which was really a "downgrade" because I didn't want a smart phone and the Dare was no longer available, I have had major problems. I first got the KIN 2. The phone didn't work properly since I first got it. I placed numerous calls to Verizon about it. Then one day the phone acted like it was just turned on for the first time andit lost all of the contacts I had for the past 20 yrs. Because there was no back up assistant for it there was nothing I could do..some were very important family contacts that I cannot get unless they call me. The phone got worse and worse. After many calls, as I said, it was returned (after being given a really hard time and calling a lot) They tried to sell me the same phone but I was finally able to change it to an LG cosmos touch. They ended up sending a new Kin2 and the LG cosmos back and battery. Then I called again and shipped it back and received the cosmos. It, too had problems from the start..many dropped calls, froze up to six times a day, alarm going off until it the battery died -unable to turn it off, and most importantly, it lost voicemails that were very important (such as lawyer calls, etc..). The battery wouldn't hold a charge. Both phones had numerous severe issues. When I took the LG to the store, they couldn't get it to do anything. At this point I had spent an enormous amount of personall time calling them and getting nowhere, getting so frustrated having to re-trll the story so many times.. I sent the LG back and was hesitant to even try another phone from Verizon. They sent another LG Cosmos. I have had it for about two and a half weeks and it has frozen once..which scares me. My account is past due but I wanted to be compensated for all the personal time, frustration, inept customer service, etc. I have had horribly unreliable phone service since May!. I called and spoke with customer service, told my lengthy story and asked to be compensated for all the trouble (especially the loss of contacts and lack of service) They said they would give me 59 dollars for my trouble if I upgraded to unlimited. UGH!! I then said that Verizon had a breach of contract by not providing me the service I was paying for. The guy insisted that I would be charged an ETF if I cancelled because I had an overage last month. I asked to speak to his supervisor. He said he'd call me the next day. Instead they turned off my service because my acct was past due and added a $15 late fee. I want to cancel for Verizon now. I am so angry. It IS a breach of contract, righ? Terrible terrible service..never a problem before and I signed on for another two years when there are far cheaper phones out there because I was loyal to them.. I should add thatI have to have a reliable phone as I am a single parent of a child who is asthmatic. Please advise..I do appologize for this being so lengthy..my first post.. Verizon is about to lose a very loyal customer. I am so disappointed that at this point I would hire a lawyer if they refused to let me out without an ETF.

Leiko27 wrote:
If you were running Backup Assistant on the phones you had before the Kin, your contacts weren't lost, they simply weren't easy to transfer to the Kin. Anyone who runs Backup Assistant can view their contacts at verizonwireless.com/backupassistant. Also, if you've read the contract fully, you'd know it says that there's no guarantee of coverage everywhere, just that if you do have dropped calls you can get an airtime credit or if there's a definite service outage, they will compensate you for that period. Neither of which apply here. And if you're so late that your service is getting interrupted, it really doesn't look good for you. Verizon will work with you on payment arrangements if you're that late, but you have to call in to tell them what's going on.
{please keep your posts courteous} A simple search on ANY internet search engine reveals a vast number of complaints about Backup Assistant not working properly; both the online version and on the phones.
My son went from a Samsung Omnia to a HTC Incredible and it took my persistently calling and emailing Verizon to finally get it too work on the Android phone and be able to sync with the online information. I finally had to send screen shots because much like you every Verizon Rep assumed they knew exactly what my experience with their piece of crap software had been and kept telling me that what I was describing wasn't possible because Backup Assistant "isn't available on the Samsung Omnia". However, Backup Assistant indeed existed PRIOR to the release of the first Android phone on Verizon; back when they had more Windows Mobile phones and catered to business users. After Android was a runaway hit and demand soared, Verizon changed the software to meet the new demand.
{please keep your posts courteous}
Your statement "if you've read the contract fully, you'd know it says that there's no guarantee of coverage everywhere, just that if you do have dropped calls you can get an airtime credit or if there's a definite service outage, they will compensate you for that period. Neither of which apply here"{please keep your posts courteous}Additionally, how do YOU know whether or not there was a service outtage in someone else's area?!
If YOU had read the OP's post carefully then YOU would have caught on to the part of the post that states the bill is past due to try and get compensation for horrible service, customer service, and all of the trouble these non-working phones have caused.
FYI: Verizon's failure to provide a phone that actually works as it is described can and should be deemed a breach of the contract on Verizon's part (from someone who DOES know something about contract law.
And another thing, missing a call from one lawyer does not mean that particular lawyer is certified in or specializes in consumer law. Yes, it is INDEED possible to have one type of an attorney working on one issue and then need to hire a DIFFERENT attorney to handle another type of issue.

Very fed up with Verizon Wireless customer service, wanting to cancel?

Let me start by saying I've had Verizon since it was Bell Atlantic Mobile. As a current customer I have 7 phones and a hotspot, my monthly billing is somewhere in the neighborhood of $600 a month, my service has never been turned off for non payment. I know in today's wireless this doesn't make me a special customer, if anything just a good customer to have if you are lucky enough to have me.
I only call into Verizon customer service when I need something. Not want, not to complain, only need something. Lets give some examples. I received a $3,000 bill in the mail that had a ton of international LD charges on it. So I call into Verizon because me nor my wife knows anyone in the Caribbean. Not one to jump to judgement I politely called my wife first and asked if maybe she had a pool boy that went home to S. America that she was keeping in touch with, she assured me that she did not so then I called VZW. It ended up being fraudulent activity that I spent a good deal of a day or so ensuring they were going to credit it off, and to VZ credit they did. As annoying as that it, I understand that it happens. Lets rewind to my previous phone call a month before this happen.
I added my wife to my plan, and my rate actually remained the same with the new plan (we won't complained that obviously that means I was over-billed for maybe two to three years if I can add a line and the rate is the same) so I was happy. What I wasn't happy about was when I added her onto my plan I saw my upgrade date had been moved from 22 mo (which is what I agreed too, signed for, and used too) to the full 24 mo. Calling into VZ customer service I just wanted what was fair, the ability to upgrade at 22 mo. After being told no, hung up on by a supervisor (accidentally I'm sure) while they "researched" my current, 7 line $500 a mo account, and then calling in a finally getting someone who gave a rip, they told me I would manually be allowed to upgrade but I would just have to call into customer service and not go into a store. To me this was fair, but again a good hour wasted trying to receive what I deemed fair to myself.
So, ff to after the $3k bill, which occurred after seeing my upgrade date changed, while my pregnant wife is out, and I'm at work I attempt to call her and I receive a fast busy on my cell. I message her, same thing. I log into my online account to see if I have forgotten to pay the bill and its paid, however I see my two devices has been changed from my i phones to some old Samsung phones. Unfrigginbelievable. Some one, some how, has swapped my phones with someone else phones. Once again I check with my other lines to see if something happened accidentally, I was almost sure one of my sisters (one of the 7 lines) had went into a store and screwed up the account. I called both (I own an ATT iphone as well) and neither has changed anything. I then called VZ from my ATT phone and ask them WTH happened? Being a former telecommunications rep I ask all the relevant questions (can you give me a location id where the change was made? Was it online or a store? etc), after being blamed of changing it myself, I finally got my original phones turned back on for my wife and I. However I then address the obvious with the representative, "honey your customer accounts are being hacked, and it's serious, I've been hit twice in three months." Knowing this rep is on the bottom rung, will probably mention it to her supervisor who won't do anything about it, I also forward a suspicious text to VZ fraud dept as well. While on the phone Im assure this won't happen again and for "safety and security" we changed my verification password.
So lets count, we have my account hacked once and my phones swapped, we have my numbers hacked and used for LD calls to the tune of $3k, and we have me adding a line and seeing my upgrade date has changed. This is from July to DEC 2013
FF to 2014 Jan, my father is concern about his hotspot usage and would like to know why he keeps coming close to usage. After explaining to my dad he shouldn't be using his ipad to view anything on NFLX he assures me he is not. So I call in to verify what line is using up all the data usage on the account, when asked to verify my code, you know that code we assuredly had changed a few months earlier, Im told I need to go into a store and show ID. Not sure about everyone else but I don't really like near a corporate VZ store, and secondly I can verify my SS, address on both accounts, all MTN's, when the phones were activated etc. Yeah I just don't have the verification code that you guys supposedly changed after I requested a specific code since my account has been HACKED 2x in 6 mo. Oh yeah, ALL I WANT IS USAGE ON MY ACCOUNT to see who's hogging the data. Sigh. After reasoning with the representative (and threatening to take the day off to escalate this up to the call center director if I need to so I can find out who is using up the most data) he gives me this information, and finally corrects my pass code. I apologized to the rep because I know he's just doing his job, but at this point every time I need something simple from VZ it's an act of congress.
So lets go to what is the final straw for me, my wife and I welcomed our first child into the world on Feb 7th. On the day we took him home it was raining pretty bad and her phone dropped and basically became water damage, once I had time to call in I was simply going to upgrade my line (remember that promise to upgrade manually if I call customer service) and switch my phone to hers. Well I call in an after not finding the note (on hold 15 mins, then once the nice young lady came on line she had me on hold for maybe another 5, and her advising me of all she couldn't do), they finally locate the note that I am allowed to upgrade and bill my phone to my account EXCEPT an iphone. Not to sound like a pretentious apple whore but everything I use is aapl. Two laptops, one desktop, 3 iphones, 2 ipads, 2 ipods and a partridge in a iphone tree. Yeah Im that guy. At this point I tell her (VZ customer service rep) of my last 6 mo. with VZ and at this point, Im beyond frustrated. My wife needs a phone and Im supposedly allowed to upgrade yet again VZ is telling me what they can't do. Im not asking for a free phone, I just wanted to pay for a 64gb, iphone 5s, and switch my existing phone over to my wife number.
I ask the representative to just take ownership of this, I cannot spend hours on the phone with VZ every time I call in. At this point I wanted one of two things, either allow me to upgrade my phone line or just zero out the contracts on these two lines and allow me to leave. I have been more than patient and understanding with VZ. At this point I believe any rational objective person can agree, VZ and I need to break up at this point. Even the representative is in a bit of disbelief, she assures me she or someone will call me last night.
Well now it's today. Ball is in your court VZ. Im a good day away from buying the domain, www.VerizonETFclassaction.com, tweeting it at you, making it a comment page until some ambulance chasing attorney decides to make it a class action case. I couldn't care less about the money as much as Im demanding FAIR customer service to customers like myself that dealing with your nonchalant bullying. So I ask you, what do you think is fair at this point? Contact me directly. Thanks.

Well that's several minutes of my life reading this long post that I'll never get back....
I'll explain somethings to you. 1...This is not a direct message board to a vzw rep or higher who will read your post. 2. Yes, although things that happened to you are unfortunate, YOU have to take ownership of your account. Verizon does not babysit accounts. 3. Also due to high cases of fraud vzw does not allow I phones to billed to consumer (and possibly business) accounts. I never understood why cell phone carriers allowed phones to be billed to the account anyway. If you want or need the phone that bad pay for it like any other customer. If you can't do that and want to "break up" over it, be my guest. However any lines still under contract will be subject to a valid etf owed by yourself. 4. It was well publicized that upgrade dates would be changed going forward from date of said announcement. This was in bill notifications and print media. It's not Verizon fault that you may not receive a paper bill however if you log in your account you can regular see notifications.
congrats on the baby, sorry for the wet phone (again not a vzw issue)
See a pattern here?

Cancellation fee? *edit, contract ends Feb. 2013*

I understand that there is a fee to cancel before a contract is over, but we have been unable to get any decent assistance for our phone issues..
We upgraded to an LG Ally in February of 2010 ** sorry, it was 2011.. contract ends Feb. 2013** with a 24-month contract. What would our cancellation fee be right now?
We've had numerous issues with our phoneSSS. Verizon has replace it with the same model 3 or 4 times (we honestly lost count!!), and they refuse to replace it with a different model unless we pay an extra $100 or more. So much for having the extended warranty.
The CSRs continue to claim that they've "never heard of any issues with this phone" or that "that is a great phone" etc. etc. when there are many forums and reviews about how bad it actually is.. One even had the gall to say that we must have gotten lemons all 3 or 4 times.
We are fed up and just want to get away from Verizon. There are days that the phone doesn't work at all and we are not getting our money's worth by keeping it. The list of issues with this phone is LONG.

Sorry.. after I posted I realized my typo.. thanks for replying though.

One of my contracts is running out and I want to cancel

Hi I am coming up on a renewal on one of my data plans and have decided after almost 10 years to leave their shady service and outrageous prices. We will still have another smartphone with them until March of next year. Since they changed the plans, does that mean the Verizon crooks will extend the other plan for another two years or will we be able to finally leave Verizon next year and be done with it?

That all depends on what (if any) contract you are obligated to at this time - typically, when you get a discounted phone, you agree to keep the line in service for 24 months. At 20 months, you can "upgrade", or get another discounted phone, and agree to extend the contract 24 months from that point, essentially shortening the first term by 4 months.
Each line on a family plan may have different contract end dates, depending on when they used their upgrades, or if they used them. You can log on to your account at MyVerizon (verizonwireless.com) and click on the image of your phone - it will tell you when you can upgrade and when your contract ends. Anytime after the contract end date, you can port out without an ETF.
You will pay for service till the end of whatever billing cycle you are in, so you can time it to coincide with the end of a billing cycle, or near the end, so you aren't stuck with a full month of service paid for but not used.

Contract ends but want to keep the same plan, What should I do

My contract ends next month, and I am not interested in getting a new device. So, what steps I should do. If I don't do anything, will the Verizon will continue my current plan.

You can continue to use your device on a month to month plan if you like the service you get with Verizon Wireless. Nothing will change on your plan. My account has been on a month to month plan since April and it works fine.
If you want to switch to another carrier, you can do so after your contract is expired without an ETF (Early Termination Fee).

When Does My Contract End

is there anyway to check online to see when my contract ends or even if i have a contract because i don't remember doing one, but my friend said to check because comcast can be tricky. thanks

Hi there BrendaCarmody03,
I truly hope all is well with your service and everything about being in the Verizon Wireless family is meeting you and your family's needs! If not please know we're here to help out and provide as much information as possible.
As SuzyQ mentioned, you can see your contract end date by logging into vzw.com & hovering over the question mark (?) in the blue circle next to the image of your phone.
SuzyQ also brought up a good point that you can upgrade every 20 months versus every 24 months!
If you have any other questions, please don't hesitate to let us know.
Thanks,
MelissaM_VZW
Follow us on Twitter @vzwsupport

Want to cancel service when contract ends

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