Cancellation fee? edit, contract ends Feb. 2013

I understand that there is a fee to cancel before a contract is over, but we have been unable to get any decent assistance for our phone issues..
We upgraded to an LG Ally in February of 2010 ** sorry, it was 2011.. contract ends Feb. 2013** with a 24-month contract. What would our cancellation fee be right now?
We've had numerous issues with our phoneSSS. Verizon has replace it with the same model 3 or 4 times (we honestly lost count!!), and they refuse to replace it with a different model unless we pay an extra $100 or more. So much for having the extended warranty.
The CSRs continue to claim that they've "never heard of any issues with this phone" or that "that is a great phone" etc. etc. when there are many forums and reviews about how bad it actually is.. One even had the gall to say that we must have gotten lemons all 3 or 4 times.
We are fed up and just want to get away from Verizon. There are days that the phone doesn't work at all and we are not getting our money's worth by keeping it. The list of issues with this phone is LONG.

Sorry.. after I posted I realized my typo.. thanks for replying though.

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Want to cancel service when contract ends

Hi,
I was wondering how I go about ending my service with Verizon? My contract ends 6/27/13. What steps would I need to follow so I do not incur a cancellation fee? I have an iPhone 4. Any help would be appreciated.
Thanks

Let's pump those breaks Erben11 because we are always sad to lose a customer! I hope you allow me the chance to keep you with our family before leaving us. I can provide you with the information you need and some options to stay. If your contract ends 6/27/13, to prevent a cancellation fee, you can cancel on 6/28/13. If you cancel before your contract ends, you will incur a fee. To cancel, we will need to speak with you. You can call us at 1-800-922-0204 or *611 from your mobile phone. We can also assist you if you send us a private message with your name and mobile number. I would also like to know why are you cancelling service with us? Are you having issues with your account, bill or phone? I hope to hear from you soon.
KinquanaH_VZW
Follow us at @vzwsupport

Contract ending, what dates to cancel/get PAC?

Hi, the minimum term of my contract is soon coming to an end. I'd like to pay for the 24 months but no more, and also to get a PAC code to switch to another network the day after my contract ends. I'm quite confused about when I need to ring and give notice that I'm cancelling / get a PAC code. Say my contract ends 20th September. I assume I need to ring on 21st August to give them notice I intend to cancel. I would usually ask for a PAC code at this time, however PAC codes only last for 30 days. If I give the PAC code to another network before 20th September, will I be charged an early termination fee? If I need to cancel on 21st August but not give the PAC to another network until 21st September, can I get a PAC code by ringing them on the 15th September for example, after I've already given my notice to cancel? Thanks!

Hi ,
Welcome to the community.
If you call us to cancel and get a PAC Code and use this before the 20th September the rest of the contract charge will be added to the bill.
You can request the PAC at any time after the 21st August, when you get the PAC this takes up to 48 hours to transfer over and the EE contract will end.
However line rental charges will continue until the bill date, any line rental charged over the contract end date you will get back on the final bill.
Hope this makes helps, I have included a link for further information on how the PAC code works.
Thanks.

Cancellation fee when moving out, (after contract ...

Hi, I am moving abroad soon. I would like to know what charges I will have to pay. My 18 month contract with BT infinity will be over before I leave. I understand that I will lose the line rental as I have already paid for a full year. But should I be paying a cancellation fee? I am not cancelling I am moving abroad.

It is in their Terms and Conditions that they will charge a £30 cease charge.
A cease charge of £30.00 (not subject to VAT) is payable if you cease your broadband service and do not request and use a migration access code or another recognised transfer process to move to another service provider.
It does go onto to say:
This charge is not raised if you are moving home and BT is unable to provide the service at the new address. For more information please visit www.bt.com/ceasecharge
And also this part:
When won't the charge be raised?
This charge will not be raised should you :-
Move home and you re-connect to BT Total Broadband via the homemover process.
Move home and we are unable to provide the service at your new UK address.
You are ceasing service due to bereavement or severe illness.

Refund my $90 early contract cancellation fee... I do not remember agreeing to it!

I was told that I agreed to a $90 early termination fee when I was re-negotiating my lost discounts on February 4th. I'm old. I do not remember that, nor would I have agreed to it...I would have switched to Cox. This is a case where you say I agreed and I'm not going to dispute it... don't bore me with restating that. I don't remember it and I'm the customer...remember? After 1 1/2 hour of my life, that I won't get back, on the phone trying to credit that amount back to my account, and refusing at all levels, they hung up on me. I think Verizon is the worst vendor my wife and I have to deal with. Deception and bait and switch is your business model. All we want is for them to match another provider in our area, give us a 10 year contract, and leave us alone. I can't even look at the company logo without getting sick. For now, we just want that $90 credited to our account and I'll deal with you again next year. If you don't do it, we'll spend whatever life energy we have left going viral with your deception of these two old AARP members. Hell, we may not live 10 more years. Are you listening and hearing us???????????

Couple of comments:
1) This is mainly a user supported board.
2) No provider will give a 10 year contract.
3) Just about every provider is going to have an early cancellation fee in exchange for a contract. It happens for TV, cell phone even alternate electrical or natural gas contracts.
4) You should have received info on Terms and Conditions when you signed up again. No one ever reads them yet they complain when they don't like them.
5) I thought you typically get 30 days to cancel a contract from Verizon. Not sure how long it has been for you.
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.

How to detemine cancellation fee if cancelling contract?

Do I need a customer service rep to answer the question, or is there a way i can find out/calculate myself? I want to drop my service and move to another... but, I'm not sure of the cost to drop the service.
Thanks in advance

What phone do you have? When did you get it? When does your contract end? You can log on to MyVerizon to see when your contract ends.
The ETF will be $175 less $5 for each month of your contract that you have fulfilled if your phone is a feature phone or multi-media phone.
The ETF for smartphones, blackberries, and Droids is $350 less $10 for each month fulfilled.
The exact ETF will be calculated at the time you end the contract.

When to call to close account when contract ends

My contract is up on October 15 i want to close my account when contract ends since my account manager no longer wants to use the account any longer. so i wanted to know when do i exactly call Verizon to cancel before the date or the same day ? and how will the process of closing the account will be?

Call the day the contract ends MODERATOR COMMENT: The previous sentence is incorrect. if you cancel the day the contract ends, there will be an early termination fee assessed.< If you do it before they will charge you the an early termination fee. I swear that I was told if I did it even one day before the end of the contract I would pay a prorated etf. Also, if he wants to keep the number then I would port it out first the final day of the contract or he will loose the number. Make sure it is completely transferred and working before canceling. If that's not important to him then just call to cancel it when the time comes.
Normally, the service cancels with the port process, but I wouldn't trust them not to charge you an extra day or two.
Message was edited by: Verizon Moderator><

Cancellation Fee for Smart Phone

I am curious, what is the Cancellation Fee for a Smart Phone? In particular a Droid Incredible 2.
Also would the amount of the Cancellation Fee Matter if the End date was say less than a month away? Its end date is 9/13/2013 which is 5 weeks away.
I am basically wondering if it would be cheaper to just wait until then and pay one more month of the bill on it cancel it right now. The reason I am going to cancel this one phone from our plan,is because we got a new smart phone for my sister, through Verizion again, on its separate plan. She needed a new phone because here old phone was broken and it was a replacement already. Also we found out it would be cheaper for us if she had here own new plan then to continue here plan on our current family plan. Sound strange but is the case. Anyways I am curious as to what the cost is if I remove the phone early.

The Upgrade would actually cost here a little more than the deal for the new phone with a contract. Strange isn't it? But that is what it turned out to be when they went into the Verizon Store. Maybe the Staff at that Verzion Store didn't give them all the options or something but that is what they laid out for them when they asked about there options.
Another issue with the Upgrade is locking in a different plan from our older original plan. Although I do not think that would have mattered for her phone, but it was a fear in our minds non the less. Now my Phone on the other hand matters a lot with an Upgarde for it. I have the original DroidX and on it I still have the Unlimited Data. If I were to ever upgrade they would remove the Unlimited Data. At least that is what everyone has been saying. So for me I will never upgrade my phone. I am really Anti Data-Cap. My smart phone would be useless with a cap of 5gb. I use way more than that every month.
You know our Family Plan right now that we have is actually around $300 a month. Regular charges and not going over anything. Crazy if you ask me. Having this one phone removed will only bring the bill down about $60 but I also am going to be removing my HotSpot soon as well when its contract ends. I know longer need it as I am back home and not away at that job out of state. That will be around another $60 as well. Then it will just be mine and my mothers phone. Hopefully we can work with that bill better. If not then my Mother might decide to just cancel the plan all together.
The fact that my mother might cancel the plan is the main reason why we decided to get my sister her own plan. She still needs the phone.
Anyways after reviewing our current bill and what it would cost with her phone removed and her separate bill, the total is a lot less in the long run. Specials of new contracts and all that.
Thanks you tow for the replies.

Service cancellation fee

I need to cancel our service. We have 4 lines, all being smartphones. How do I do it? I'm SURE Verizon charges a cancellation fee, ha!

mimisan99 wrote:
If you cancel in the middle of your billing cycle...Verizon will give you some mumbo jumbo that the "port" didn't complete until the day before your next billing cycle. How convenient!!! I cancelled 3 weeks before my billing cycle and paid their early termination fee. I didn't have a problem paying that but I do have a problem paying them until the end of the cycle when I can't use the phone. They got an extra $75. So don't cancel in the middle of your cycle but then if you do, they will probably give you some **** about the "port" didn't finish until the next billing cycle. I guess either way your are screwed!!! Glad I am not a Verizon customer. BTW, I was transferred three times to learn that I wasn't getting my $75. bucks back. Good Luck!!!
Actually, paying for the full final month of service isn't "mumbo jumbo," it is part of the terms and conditions of the customer agreement:
WHAT HAPPENS IF MY POSTPAY SERVICE IS CANCELED BEFORE THE END OF MY CONTRACT TERM?
If you're signing up for Postpay Service, you're agreeing to subscribe to a line of Service either on a month–to–month basis or for a minimum contract term, as shown on your receipt or order confirmation. (If your Service is suspended without billing, that time doesn't count toward completing your contract term.) Once you've completed your contract term, you'll automatically become a customer on a month–to–month basis for that line of Service. If you cancel a line of Service, or if we cancel it for good cause, during its contract term, you'll have to pay an early termination fee. If your contract term results from your purchase of an advanced device, your early termination fee will be $350 minus $10 for each full month of your contract term that you complete. Otherwise, your early termination fee will be $175 minus $5 for each full month of your contract term that you complete. Cancellations will become effective on the last day of that month's billing cycle, and you are responsible for all charges incurred until then. Also, if you bought your wireless device from an authorized agent or third–party vendor, you should check whether they charge a separate termination fee.
It has nothing to do with the port. When you agree to the contract, you agree to pay for that final month. Most carriers do this. I had U.S. Cellular for a couple of years, and they had the same policy. I don't know about AT&T or T-Mobile, but I am fairly certain Sprint has the same terms as well. Knowing the terms of the contract you agreed to saves time, hassle, and frustration. Also you don't have to pay two companies for a one month of service.

How do I find out how much my cancellation fee will be?

I am thinking about canceling my one of my services with Verizon. How do I determine the amount of my cancelation fee?

charrr wrote:
Ok. My contract is done on 9/30/11 and I was on a 2 year contract, do you know how much I would be paying?
Thought I was pretty specific, and you haven't disclosed what phone you have, but if you can't do the math, I will give it a try.
Are you sure that this is your contract end date, or just your upgrade date? Verizon allows you to upgrade 20 months into your 24 month contract in exchange for signing a NEW 24 month contract. I will treat this as your contract end date, though.
Smart phone, as I said before, it is $350 less $10 for each month of your 24 month contract that you have completed. If your contract end date is 9/30/11, then you signed on 9/30/09. This means that you have completed 16 months of your 24 month contract. So $350 - $160 = $190.

£30 cancellation fee for broadband.

I've been with BT for ages, decades actually and as I was moving in to a new house I decided to see if I could get a cheaper service.
Plusnet are £13.99 for line rental and £5.99 for 10 gig of broadband and free evening and weekend calls.
So not only have I been royally shafted all along but now they charge me £30 cancellation fee for my broadband.
If you are a moderator reading this please do not reply by saying it's in the contract, I don't care if it is - it's not how to treat a loyal customer who's spent probably 10's of thousands of pounds with your company over the years.
It is not in the spirit of good customer service to charge people to leave anything. That's known as EXTORTION and holding people to ransom. This is a thinly veiled attempt to get people to say "Oh well, if it's £30 to leave I'll stay."
WRONG ! I'm off to plusnet and I'll be complaining to OFCOM http://consumers.ofcom.org.uk/tell-us/
and your customer services in writing.
I'll also ensure I tell everyone I know on facebook not to sign up with BT.

I'm afraid it's OFCOM who allowed them to introduce the charge in the first place, so you won't get far complaining to them.
"As a condition of our service, you must, when you end your broadband service request and use a migration authorisation code (MAC) or another recognised transfer process to move to another service provider. If in breach of this condition you do not do this you will have to pay a broadband cease charge of £30 by way of compensation to us. You will not have to pay this charge in the event you are moving home and we are unable to provide the service at the new UK address. For more information go to http://www.bt.com/ceasecharge. This charge is compensatory and is not subject to VAT."
I'm guessing you didn't get a MAC, or Plusnet didn't use it properly.

Cancellation fee moving back to France

Hi everybody,
i'm really angry to discover the way that BT wants to stole me...
They ask me 397.03 pounds of cancellation fee because i really need to leave the UK at the end of the month.
It's unbelievable to see that kind of fee for just stoping broadband, landline and TV (i cannot use the BT vision because of the lack of aerial reception in my area...)...
I can understand that we broke the contract, but, please, just stop stealing people...
They said : "keep all the equipment, we don't want it... "
Is it your conception of ecology ?
What can i do ?
My objective is to send all the equipment to BT, like that, they can use it again (they are pretty new and very good) and have a reduced fee.
What do you think ?
Thanks

gizt107 wrote:
Yes but "BT is respected internationally for its commitment to the principles of Total Quality" according to its Quality Strategy. Within a Total Quality Management approach, one of the most important factors for the success of an enterprise is its customers.
Without them, a business cannot exist. But to capture customers, a business must try to find out what people want, how much and how often they will buy and how their post-purchase satisfaction will be ensured - this is because people talk, blog and influence others.
Even if this guy doesn't come back from France leaving him satisfied makes commercial sense and fits with BT's quality strategy.
That kind of thinking has gone out of fashion. It started with the low-cost airlines. Their service is poor, and they add on extra charges at any excuse, but their advertised price is cheap and customers like things cheap.
This attitude has now spread to most consumer-facing bisinesses. Keep the advertised price down, cut customer service, and if you lose a few disgruntled customers then you will gain some from your competitors who are just as bad.

Question regarding cancelation of wireless contract and signing a new one

Hi, I have a question regarding my contract. My Cell was stolen 2 days ago ( Iphone 5) had it for about year and 2 months. now I have a dilemma when it comes on getting a new device. the rep told me she can offer me some S... phones for over $200 as a replacement or I to look up Amazon; Ebay and craiglist. I also don't want to pay a retail price for a brand new device. So I was thinking of cancelation of this contract paying the fee and signing up a new contract with a new device like Iphone 5s or Samsung Galaxy. My question is, are there any waiting periods for doing such a thing, or I could do it at the same time, ditch old contract and sign for new one.

I really want to take a closer look at your options, Filip.M. We definitely wouldn't want to see you cancelling out all the great history you have with us already. I have sent you a follow request here in the forum. Please access https://community.verizonwireless.com/actions to accept my request and follow me back so you can send me a private message with your name and mobile number so we can get started.
Thank you
JenniferH_VZW
Please follow us on Twitter @vzwsupport

Installing Windows 7 Ultimate Edition on a Late 2013 15" MacBook Pro with Retina Display. (Top Spec)

All,
I am trying to install Windows 7 Ultimate Edition on my Late 2013 MacBook Pro with Retina Display. I am using the .iso file/USB stick method of installation because I don't have access to my original Windows 7 DVD. I have the top specification model with all of the max upgrades. The problem I am having is when I get to actual installation of the Windows 7 software, it can't find the drivers I need to complete the installation. Any tips or suggestions?

I thought about doing what you said above, but unfortunately, I didn't have any spare blank DVD's. However, I was able to sucessfully install Windows & on my Mac. What I did was when I got to the error message, I would cancel the installation and that would return me back to the install now window. At that point, I would take out the flash drive and put it into another USB port. It took a few times, but eventually it recognized the drivers and allowed me to install the software. Remember, once you get past that point, the installation will ask you to choose a drive to install Windows on. Highlight the Boot Camp drive and chose "advanced", and then chose "format" after that. After all of this, it should be smooth sailing.

Contract extended on day of purchase or after old contract ends?

I have a quick question, I have an early upgrade coming up in January 2013 and my contracts expires in May 2013, if I upgrade early, will my new contract get extended on the day I upgrade or the day my original contract ends?

Your new contract begins the day you upgrade, receive the new phone, and sign a new contract.

Cancellation fee? *edit, contract ends Feb. 2013*

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