New contract - End of call to cancel service??!! -...

So my contract expired with BT, I only found this out when my bill shot up to £45+ after a steady £33.
I called BT and spoke with a random women who basically told me that she would do pretty much the same deal if I rejoined.
She then mentioned that I'd have by the end of the phone call to change my mind if I wanted to cancel the contract.
Is this right?
From what I'm aware of there's a cooling off period of 7-14 days?
Any help would be appreciated on this

Hi Kinergy,
There is no cooling off period after the service has gone live.
You can try calling the BT Retail customer options team on 0800 800 030 to see if you can negotiate a reasonable deal.
jac_95 | BT.com Help Site | BT Service Status
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Customer Service just cancelled my chat when I asked for the # to call to cancel. Can i get that #?

Customer Service just cancelled my chat when I asked for the # to call to cancel service. Can I get that #? We want to get new phones and Verizon will not offer any kind of deal.

*611 or 1-800-922-0204 and cancel. However if you cancel on the phone you lose your cell numbers.
If you just go to the carrier of choice, you port out and keep your cell numbers.
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Canceled service before end of contract and billing cycle. Being charged an extra month!

Hi. I have been a loyal Verizon wireless customer for a long while, but have had such a bad experience in the past year (where I have paid bills as high as $700.00) that I decided to cancel my services and move to another network. My billing cycle runs from 14th of the month to 14th of next month, typically. I have autopay set up to pay my bills and it deducts money for the following month on or around 6th of that month.
I ported out my verizon number to a service on 4th of this month and since my verizon account got immediately closed, I called up verizon to find out about the ETF and final bill. I was surprised to find that I had to not only pay ETF but also pay the bills for the next month (which I am not using as I canceled before the Feb 14th!). Is this common practice? I feel so cheated. I feel its a sneaky move to squeeze that extra amount of money from me!

shiphone wrote:
There were many options to choose from when my contracts ended every two years, and I stuck with VZW. The CSR whom I spoke with mentioned its a Verizon policy. She did not talk about billing error and mentioned to avoid paying this extra months bills I must have canceled my service before the bill was generated for the following month! I find that conniving.
But thank you for your response.
I'm sure you stuck with Verizon because they were giving the best service for a reasonable price. That's not loyalty. That's just being a smart consumer. Being loyal would be sticking with Verizon when other carriers where offering equal or superior service for less money. And in that case that may be being loyal but it's also kind of stupid.
As far as your bill my new bill is generated about 4-5 days after the end of my billing period. So if your billing period ended on the 14th the new bill would be generated on the 18th. Verizon bills in advance so your bill that got generated on the 18th of January would be from January 15th to February 14th. Which would be due around Feb 6th. So you were billed correctly.

Want to cancel service when contract ends

Hi,
I was wondering how I go about ending my service with Verizon? My contract ends 6/27/13. What steps would I need to follow so I do not incur a cancellation fee? I have an iPhone 4. Any help would be appreciated.
Thanks

Let's pump those breaks Erben11 because we are always sad to lose a customer! I hope you allow me the chance to keep you with our family before leaving us. I can provide you with the information you need and some options to stay. If your contract ends 6/27/13, to prevent a cancellation fee, you can cancel on 6/28/13. If you cancel before your contract ends, you will incur a fee. To cancel, we will need to speak with you. You can call us at 1-800-922-0204 or *611 from your mobile phone. We can also assist you if you send us a private message with your name and mobile number. I would also like to know why are you cancelling service with us? Are you having issues with your account, bill or phone? I hope to hear from you soon.
KinquanaH_VZW
Follow us at @vzwsupport

Once new numbers transfer/port, did you call to cancel your old service?

So my phone numbers have finally transferred for my husband and I, and we're up and running. Do we call Verizon and cancel our service or will it automatically cancel out for us?

The action of your numbers from other companies being ported over into our system is the same action that cancels service with the other provider.
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Canceling service due to breach in contract and avoiding ETF

I have had Verizon Service since I first had a cell phone..about 20 years, now. Even though I have been frustrated, at times that there is no mechanism in the phone to let you know you are about to exceed your allotment of minutes and then having really hefty bills to pay, I've never had problems/issues until now...starting in May. Since I renewed my contact with Verizon and got an "upgrade", which was really a "downgrade" because I didn't want a smart phone and the Dare was no longer available, I have had major problems. I first got the KIN 2. The phone didn't work properly since I first got it. I placed numerous calls to Verizon about it. Then one day the phone acted like it was just turned on for the first time andit lost all of the contacts I had for the past 20 yrs. Because there was no back up assistant for it there was nothing I could do..some were very important family contacts that I cannot get unless they call me. The phone got worse and worse. After many calls, as I said, it was returned (after being given a really hard time and calling a lot) They tried to sell me the same phone but I was finally able to change it to an LG cosmos touch. They ended up sending a new Kin2 and the LG cosmos back and battery. Then I called again and shipped it back and received the cosmos. It, too had problems from the start..many dropped calls, froze up to six times a day, alarm going off until it the battery died -unable to turn it off, and most importantly, it lost voicemails that were very important (such as lawyer calls, etc..). The battery wouldn't hold a charge. Both phones had numerous severe issues. When I took the LG to the store, they couldn't get it to do anything. At this point I had spent an enormous amount of personall time calling them and getting nowhere, getting so frustrated having to re-trll the story so many times.. I sent the LG back and was hesitant to even try another phone from Verizon. They sent another LG Cosmos. I have had it for about two and a half weeks and it has frozen once..which scares me. My account is past due but I wanted to be compensated for all the personal time, frustration, inept customer service, etc. I have had horribly unreliable phone service since May!. I called and spoke with customer service, told my lengthy story and asked to be compensated for all the trouble (especially the loss of contacts and lack of service) They said they would give me 59 dollars for my trouble if I upgraded to unlimited. UGH!! I then said that Verizon had a breach of contract by not providing me the service I was paying for. The guy insisted that I would be charged an ETF if I cancelled because I had an overage last month. I asked to speak to his supervisor. He said he'd call me the next day. Instead they turned off my service because my acct was past due and added a $15 late fee. I want to cancel for Verizon now. I am so angry. It IS a breach of contract, righ? Terrible terrible service..never a problem before and I signed on for another two years when there are far cheaper phones out there because I was loyal to them.. I should add thatI have to have a reliable phone as I am a single parent of a child who is asthmatic. Please advise..I do appologize for this being so lengthy..my first post.. Verizon is about to lose a very loyal customer. I am so disappointed that at this point I would hire a lawyer if they refused to let me out without an ETF.

Leiko27 wrote:
If you were running Backup Assistant on the phones you had before the Kin, your contacts weren't lost, they simply weren't easy to transfer to the Kin. Anyone who runs Backup Assistant can view their contacts at verizonwireless.com/backupassistant. Also, if you've read the contract fully, you'd know it says that there's no guarantee of coverage everywhere, just that if you do have dropped calls you can get an airtime credit or if there's a definite service outage, they will compensate you for that period. Neither of which apply here. And if you're so late that your service is getting interrupted, it really doesn't look good for you. Verizon will work with you on payment arrangements if you're that late, but you have to call in to tell them what's going on.
{please keep your posts courteous} A simple search on ANY internet search engine reveals a vast number of complaints about Backup Assistant not working properly; both the online version and on the phones.
My son went from a Samsung Omnia to a HTC Incredible and it took my persistently calling and emailing Verizon to finally get it too work on the Android phone and be able to sync with the online information. I finally had to send screen shots because much like you every Verizon Rep assumed they knew exactly what my experience with their piece of crap software had been and kept telling me that what I was describing wasn't possible because Backup Assistant "isn't available on the Samsung Omnia". However, Backup Assistant indeed existed PRIOR to the release of the first Android phone on Verizon; back when they had more Windows Mobile phones and catered to business users. After Android was a runaway hit and demand soared, Verizon changed the software to meet the new demand.
{please keep your posts courteous}
Your statement "if you've read the contract fully, you'd know it says that there's no guarantee of coverage everywhere, just that if you do have dropped calls you can get an airtime credit or if there's a definite service outage, they will compensate you for that period. Neither of which apply here"{please keep your posts courteous}Additionally, how do YOU know whether or not there was a service outtage in someone else's area?!
If YOU had read the OP's post carefully then YOU would have caught on to the part of the post that states the bill is past due to try and get compensation for horrible service, customer service, and all of the trouble these non-working phones have caused.
FYI: Verizon's failure to provide a phone that actually works as it is described can and should be deemed a breach of the contract on Verizon's part (from someone who DOES know something about contract law.
And another thing, missing a call from one lawyer does not mean that particular lawyer is certified in or specializes in consumer law. Yes, it is INDEED possible to have one type of an attorney working on one issue and then need to hire a DIFFERENT attorney to handle another type of issue.

Feel such an idiot, may now cancel new contract.

Just rang BT as my contract had come to an end, I have Broad band option 3 and unlimted calls.
Did some research and wanted to see what BT would offer me before I moved providers.
Was told that I had been offered a loyalty bonus and was made to feel like BT was giving me a better deal then all the rest.
I was to be given a new homehub 3 which cost £99 for 50p a month, and broadband calls at a special rate.
I now find that this was all rubbish, there is no deal if I dont cancel the contract then I will pay the going amount for my package, £44.50 to add insult to injury I am being charged £6 for delivery of a homehub.
I am utterly deflated, I feel such an idiot. I was made to feel that I had been offered a great deal when in fact I wasnt. I rang to see what they could do for me as I had found a similar package a lot cheaper. I was talked into a new contract thinking that I was being offered a better price then what BT offered when in fact I wasnt.
Seriously considering cancelling my contract.

leavingsoon wrote:
You need to act quickly. You should be protected for 14 days after agreeing a contract to cancel.
To be honest BT are the sneakiest bunch of (can't say) I've come across. I used to hate Sky but BT have surpassed this.
I'm off to Virgin Media. You can change your package without a contract renewal for a start. I was slammed with a 24 month contract just to change from the 10gb BB to the 40gb BB.
I'm now going to pay the £180 cancellation fee because the BT service is so shockingly terrible. Spent hours dealing with technical support, had multiple HH2's and still the issues persist. Been a customer for nearly 2 years and still have 12 months to run but enough is enough.
Get out while you can.
Your talking rubbish , there is NO 14 day period and you weren't slammed, you willingly took out a upgrade and therefore a new contract, that is not slamming.
A few months with Virgin media and you might be coming back
toekneem
http://www.no2nuisancecalls.net
(EASBF)

When to call to close account when contract ends

My contract is up on October 15 i want to close my account when contract ends since my account manager no longer wants to use the account any longer. so i wanted to know when do i exactly call Verizon to cancel before the date or the same day ? and how will the process of closing the account will be?

Call the day the contract ends MODERATOR COMMENT: The previous sentence is incorrect. if you cancel the day the contract ends, there will be an early termination fee assessed.< If you do it before they will charge you the an early termination fee. I swear that I was told if I did it even one day before the end of the contract I would pay a prorated etf. Also, if he wants to keep the number then I would port it out first the final day of the contract or he will loose the number. Make sure it is completely transferred and working before canceling. If that's not important to him then just call to cancel it when the time comes.
Normally, the service cancels with the port process, but I wouldn't trust them not to charge you an extra day or two.
Message was edited by: Verizon Moderator><

Cancel Service Contract

I am tring to cancel a service contract however its not happening through ABAP. Please share if you have worked on same kind of requirement.
Moderator message: too vague, please provide all technical details when posting again, search for available information first.
Edited by: Thomas Zloch on Feb 27, 2012

Let's pump those breaks Erben11 because we are always sad to lose a customer! I hope you allow me the chance to keep you with our family before leaving us. I can provide you with the information you need and some options to stay. If your contract ends 6/27/13, to prevent a cancellation fee, you can cancel on 6/28/13. If you cancel before your contract ends, you will incur a fee. To cancel, we will need to speak with you. You can call us at 1-800-922-0204 or *611 from your mobile phone. We can also assist you if you send us a private message with your name and mobile number. I would also like to know why are you cancelling service with us? Are you having issues with your account, bill or phone? I hope to hear from you soon.
KinquanaH_VZW
Follow us at @vzwsupport

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