WAP 4400N

Hi guys
I am TOTALLY incompetent in setting up wireless connections. I have a ADSL 512k connection via a Linksys WAG 300N modem router on the ground floor and it is linked by an ethernet cable to a WAP 4400N on the first floor.
Recently the internet connection on the first floor has started to become erratic.
Hence my questions
how do I correct the problem?
If I try a reset, how long do I have to push the button?
could it be that the access point needs an update of its firmware? How do I check which firmware is currently operating? I suppose that I have to connect my laptop to the WAP and then type some url like 192.168.1.1. ????
How do I activate the Power over Ethernet facility? So far I have always used a power cable.
the helpline number here in Dubai which links to an operator in India is unable to help becuase this WAP is a business device....
Many thanks.
Piet Bekaert
Dubai

Dear Edgard
Many, many thanks for your offer to help. But please, consider I am a total ignorant in these matters ( I am a medical doctor!), so if you don't mind, can you help me step by step?
To answer you point 1: yes, the WAP is connected to the WAG by ethernet. But what do you mean by Make sure the Gateway and Primary DNS on the WAP4400n is pointing to the WAG300N (192.168.1.1) ? If you mean thatm each unit's antenna point to the other, the answer is yes.
You say set the wireless tab with a SSID differently from any wireless devices, but can use the same security mode and password. Can you elaborate on that? I have a few internet radios around the house and this is precisely also why I was advised to buy the WAP 4400N.
Point 2: I have done a soft reset by pressing for 1 second as advised on the cisco's website. It seems to have improved the connectivity quite a bit. Do I still need to do a hard reset?
Point 3: I have downloaded the latest sofware as you recommended. You say: This is accomplished by typing in the address bar: 192.168.1.245.
But how do I enter the 192.168.1.245??? I have tried to connect my laptop via an ethernet cable directly to the WAP 4400N, and entered the DNS but it was not accepted. Do I need to enter it via the WAG 300N which in turn wil tranmit it by itseld to the WAP?
Point 4: it is precisely the WAP that I want to power via the PoE. But when I remove the power supply, it just goes blank, and the LED of PoE on the unit does not light up. Why not?
Many thanks for your help and patience. My big problem in Dubai is that opur helpline is only for lome units from Linksys, and the guys say that they are not trained to answer questions about the business unit. The 800 number for Saudi Arabia, but this is another country, and the number is not accessible from Dubai.
Kind regards
Piet

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    ESET online scanner http://www.eset.com/int/home/products/online-scanner/
    So first create a clean boot in Windows using Microsoft's instructions https://support.microsoft.com/kb/929135?wa=wsignin1.0 and then run the anti malware applications.
    My outside looking in guess is that malware has set itself up as an internet proxy and is is downloading copies of itself and other malware, blocking some mail port as times as downloading more malware is more important, and probably breaking your tivo as well..
    Try the malware programs first. If that does not work I will try and talk you through some logging to see what is happening.

  • My 2 notebooks running XP will no longer detect the BEFW11S4 WAP, what can I do?

    My 2 notebooks running XP will no longer detect the BEFW11S4 WAP, what can I do?
    The connections just stopped yesterday. Both laptops work OK when connected by ethernet cables and my main PC running XP64 connected also by ethernet is not affected.
    Both laptops can see my neighbour's wireless network and worked OK with my son-in-laws network last night when I took them over to his house.
    Can I assume that the "wireless component has died?
    Any recommendations for a direct updated replacement?
    I'm currently connected to NTL broadband but may at sometime switch to Sky broadband in the future but I understand that I would not be able to do this with my NTL phone line.

    Thanks for the comments Charrie21,
    SSID Broadcast is enabled,
    Of the 3 leds on the front left:
    WLAN ACT is not illuminated
    WLAN Link is illuminated [According to the instruction because it is connected to a cable modem],
    POWER is illuminated.
    Of the 3 leds on the front right:
    LINK is illuminated,
    ACT is not illuminated,
    Diag in not illuminated.
    The router has been reset  several times.
    SSID has been changed several times
    Channel number has been changed several times
    WAP was previously 64BIt and has been changed to 128Bit
    Firmware version is the same date as currently on the Linksys web sute for this model.
    I am thinking the "wireless" component is dead.

  • Cannot get Windows 7 x64 laptop to connect to AIRONET 1140 WAP

    I recently changed the configuration of my Aironet 1140 from WEP to WAP2-Enterprise to make it more secure. I am using the WAP as the radius server. After making the change I connected my Blackberry to the wap as well as a Samsung Chromebook.  However when I tried to connect my HP laptop it is unable to connect. Watching from the Aironet's console I see that it is processing the association and windows ask me to enter my uid and password. When I do this I get an authentication error. I have tried several times adjusting parameters on windows but it always fails. Here is the configuration of the WAP:
    version 12.4
    no service pad
    service timestamps debug datetime msec
    service timestamps log datetime msec
    service password-encryption
    hostname ap.acrtek-lab.com
    logging rate-limit console 9
    aaa new-model
    aaa group server radius rad_eap
    server 10.53.55.127 auth-port 1812 acct-port 1813
    aaa group server radius rad_mac
    aaa group server radius rad_acct
    aaa group server radius rad_admin
    aaa group server tacacs+ tac_admin
    aaa group server radius rad_pmip
    aaa group server radius dummy
    aaa authentication login default local
    aaa authentication login eap_methods group rad_eap
    aaa authentication login mac_methods local
    aaa authorization exec default local
    aaa accounting network acct_methods start-stop group rad_acct
    aaa session-id common
    dot11 syslog
    dot11 ssid Acrtek-WPA2
       authentication open eap eap_methods
       authentication network-eap eap_methods
       authentication key-management wpa
    username XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
    username XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
    bridge irb
    interface Dot11Radio0
    no ip address
    no ip route-cache
    encryption mode ciphers aes-ccm tkip
    ssid Acrtek-WPA2
    antenna gain 0
    station-role root
    bridge-group 1
    bridge-group 1 subscriber-loop-control
    bridge-group 1 block-unknown-source
    no bridge-group 1 source-learning
    no bridge-group 1 unicast-flooding
    bridge-group 1 spanning-disabled
    interface Dot11Radio1
    no ip address
    no ip route-cache
    shutdown
    encryption mode ciphers aes-ccm tkip
    ssid Acrtek-WPA2
    antenna gain 0
    dfs band 3 block
    channel dfs
    station-role root
    bridge-group 1
    bridge-group 1 subscriber-loop-control
    bridge-group 1 block-unknown-source
    no bridge-group 1 source-learning
    no bridge-group 1 unicast-flooding
    bridge-group 1 spanning-disabled
    interface GigabitEthernet0
    no ip address
    no ip route-cache
    duplex auto
    speed auto
    no keepalive
    bridge-group 1
    no bridge-group 1 source-learning
    bridge-group 1 spanning-disabled
    interface BVI1
    ip address dhcp client-id GigabitEthernet0
    no ip route-cache
    ip http server
    ip http authentication aaa
    no ip http secure-server
    ip http help-path http://www.cisco.com/warp/public/779/smbiz/prodconfig/help/eag
    ip radius source-interface BVI1
    radius-server local
      no authentication eapfast
      no authentication mac
      nas 10.53.55.127 key 7 xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
      user xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
    radius-server attribute 32 include-in-access-req format %h
    radius-server host 10.53.55.127 auth-port 1812 acct-port 1813 key 7 xxxxxxxxxxxxxxxxxxxxxxxxxxxx
    radius-server vsa send accounting
    bridge 1 route ip
    line con 0
    line vty 0 4
    end
    Windows Configuration:
    Details about network adapter diagnosis:
    Network adapter Wireless Network Connection driver information:
       Description . . . . . . . . . . : Broadcom 4313GN 802.11b/g/n 1x1 Wi-Fi Adapter
       Manufacturer  . . . . . . . . . : Broadcom
       Provider  . . . . . . . . . . . : Broadcom
       Version   . . . . . . . . . . . : 5.100.82.139
       Inf File Name . . . . . . . . . : C:\Windows\INF\oem29.inf
       Inf File Date . . . . . . . . . : Tuesday, September 18, 2012  5:42:34 PM
       Section Name  . . . . . . . . . : BCM43XNG2022_NT61
       Hardware ID . . . . . . . . . . : pci\ven_14e4&dev_4727&subsys_1795103c
       Instance Status Flags . . . . . : 0x180200a
       Device Manager Status Code  . . : 0
       IfType  . . . . . . . . . . . . : 71
       Physical Media Type . . . . . . : 9
    Diagnostics Information (Wireless Connectivity)
    Details about wireless connectivity diagnosis:
    Information for connection being diagnosed
    Interface GUID: 5bab8bfe-12d7-4e0c-a46b-efc490047802
    Interface name: Broadcom 4313GN 802.11b/g/n 1x1 Wi-Fi Adapter
    Interface type: Native WiFi
    Profile: Acrtek-WPA2
    SSID: Acrtek-WPA2
    SSID length: 11
    Connection mode: Infra
    Security: Yes
    Connect even if network is not broadcasting: No
    Connection incident diagnosed
    Auto Configuration ID: 2
    Connection ID: 3
    Connection status summary
    Connection started at: 2012-09-18 14:49:56-586
    Profile match: Success
    Pre-Association: Success
    Association: Success
    Security and Authentication: Fail
    List of visible access point(s): 43 item(s) total, 43 item(s) displayed
            BSSID                    BSS Type PHY          Signal(dB)          Chnl/freq    SSID
    00-1C-10-07-38-76          Infra           <unknown>          -79                    11           linksys
    70-56-81-CB-A2-7D          Infra           <unknown>          -55                    10           MRB LLC
    08-86-3B-95-3B-E1          Infra           <unknown>          -77                    11           belkin.be1
    C0-C1-C0-52-FD-5F          Infra           <unknown>          -75                    11           AquaDeer-guest
    70-73-CB-BB-9D-43          Infra           <unknown>          -60                    1           the ridge by apple
    00-17-C5-A5-5A-73          Infra           <unknown>          -67                    2           MsPub
    00-22-B0-BA-C7-E6          Infra           g          -72                    1           mercer
    E0-91-F5-D6-DF-76          Infra           <unknown>          -78                    1           Chick-Fil-A
    04-C5-A4-80-FC-50          Infra           <unknown>          -38                    4           (Unnamed Network)
    C8-3A-35-5D-AE-18          Infra           <unknown>          -82                    4           medialink
    00-23-69-1B-73-C9          Infra           g          -78                    6           Matt and Heather
    94-44-52-68-24-2B          Infra           <unknown>          -73                    5           Belkin.442B
    68-7F-74-7E-50-74          Infra           g          -77                    6           sjslinksys
    00-1D-7E-49-E2-65          Infra           g          -75                    6           Cubs
    00-12-17-4B-4E-0D          Infra           g          -41                    8           (Unnamed Network)
    C0-C1-C0-E4-3F-55          Infra           <unknown>          -78                    6           SG Roi
    C0-C1-C0-66-9F-CA          Infra           <unknown>          -75                    7           Heliman
    66-33-4B-E1-47-27          Infra           <unknown>          -80                    8           Jenny lake's Guest Network
    00-1C-DF-A4-59-FB          Infra           <unknown>          -60                    10           radiofinger
    C0-C1-C0-52-FD-5E          Infra           <unknown>          -76                    11           AquaDeer
    08-86-3B-61-B0-BC          Infra           <unknown>          -76                    11           belkin.0bc
    00-23-69-00-52-20          Infra           g          -70                    11           670term
    58-6D-8F-24-FC-21          Infra           <unknown>          -80                    11           Bluejay1
    04-C5-A4-80-FC-50          Infra           <unknown>          -36                    4           Acrtek-WPA2
    70-73-CB-BB-B3-49          Infra           <unknown>          -73                    1           LeWonderment Inc.
    E6-51-E4-A6-B1-25          Ad hoc           g          -78                    4           megahoc.v24
    00-17-C5-A5-5A-A9          Infra           <unknown>          -79                    5           Vivaces
    00-23-69-B4-5D-3E          Infra           g          -81                    6           Tanda
    D0-66-7B-06-C7-45          Infra           <unknown>          -81                    7           SEC_LinkShare_e70ac7
    00-24-7B-5D-65-FA          Infra           g          -80                    6           myqwest0953
    60-33-4B-E1-47-27          Infra           <unknown>          -81                    8           Jenny Lake
    00-25-9C-23-73-A6          Infra           g          -80                    1           milehigh
    00-24-01-DC-A4-3F          Infra           <unknown>          -81                    3           newwoman
    C4-3D-C7-83-CE-74          Infra           <unknown>          -85                    3           Desilets
    08-86-3B-25-A7-CE          Infra           <unknown>          -86                    11           belkin.7ce
    00-18-39-78-8F-92          Infra           g          -88                    11           paul  landow
    98-FC-11-6E-E7-52          Infra           <unknown>          -80                    11           China
    28-CF-DA-B1-5F-03          Infra           <unknown>          -78                    1           DeSanti
    00-15-6D-D6-04-47          Infra           g          -69                    1           (Unnamed Network)
    00-21-91-10-1A-05          Infra           g          -81                    1           dlink
    1C-7E-E5-30-AE-66          Infra           <unknown>          -79                    5           dlink
    00-15-FF-26-47-98          Infra           <unknown>          -85                    10           Verizon MIFI4510L 4798 Secure
    00-23-69-38-2C-D2          Infra           <unknown>          -82                    1           linksys
    Connection History
    Information for Auto Configuration ID 3
      List of visible networks: 41 item(s) total, 41 item(s) displayed
      BSS Type PHY          Security          Signal(RSSI)          Compatible          SSID
      Infra           <unknown>          No                    22          Yes                    linksys
      Infra           <unknown>          Yes                    82          Yes                    MRB LLC
      Infra           <unknown>          Yes                    26          Yes                    belkin.be1
      Infra           <unknown>          No                    30          Yes                    AquaDeer-guest
      Infra           <unknown>          Yes                    76          Yes                    the ridge by apple
      Infra           <unknown>          No                    62          Yes                    MsPub
      Infra           g          Yes                    36          Yes                    mercer
      Infra           <unknown>          Yes                    24          Yes                    Chick-Fil-A
      Infra           <unknown>          Yes                    94          Yes                    (Unnamed Network)
      Infra           <unknown>          Yes                    16          Yes                    medialink
      Infra           g          Yes                    24          Yes                    Matt and Heather
      Infra           <unknown>          Yes                    34          Yes                    Belkin.442B
      Infra           g          Yes                    26          Yes                    sjslinksys
      Infra           g          Yes                    30          Yes                    Cubs
      Infra           g          Yes                    92          Yes                    (Unnamed Network)
      Infra           <unknown>          Yes                    24          Yes                    SG Roi
      Infra           <unknown>          Yes                    30          Yes                    Heliman
      Infra           <unknown>          Yes                    20          Yes                    Jenny lake's Guest Network
      Infra           <unknown>          Yes                    76          Yes                    radiofinger
      Infra           <unknown>          Yes                    28          Yes                    AquaDeer
      Infra           <unknown>          Yes                    28          Yes                    belkin.0bc
      Infra           g          Yes                    40          Yes                    670term
      Infra           <unknown>          Yes                    20          Yes                    Bluejay1
      Infra           <unknown>          Yes                    95          Yes                    Acrtek-WPA2
      Infra           <unknown>          Yes                    34          Yes                    LeWonderment Inc.
      Ad hoc           g          No                    24          Yes                    megahoc.v24
      Infra           <unknown>          No                    22          Yes                    Vivaces
      Infra           g          Yes                    18          Yes                    Tanda
      Infra           <unknown>          Yes                    18          Yes                    SEC_LinkShare_e70ac7
      Infra           g          Yes                    20          Yes                    myqwest0953
      Infra           <unknown>          Yes                    18          Yes                    Jenny Lake
      Infra           g          Yes                    20          Yes                    milehigh
      Infra           <unknown>          Yes                    18          Yes                    newwoman
      Infra           <unknown>          Yes                    10          Yes                    Desilets
      Infra           <unknown>          Yes                    8          Yes                    belkin.7ce
      Infra           g          Yes                    4          Yes                    paul  landow
      Infra           <unknown>          Yes                    20          Yes                    China
      Infra           <unknown>          Yes                    24          Yes                    DeSanti
      Infra           g          No                    50          Yes                    (Unnamed Network)
      Infra           g          No                    22          Yes                    dlink
      Infra           <unknown>          Yes                    10          Yes                    Verizon MIFI4510L 4798 Secure
      List of preferred networks: 5 item(s)
       Profile: Acrtek-WPA2
        SSID: Acrtek-WPA2
        SSID length: 11
        Connection mode: Infra
        Security: Yes
        Set by group policy: No
        Connect even if network is not broadcasting: No
        Connectable: Yes
       Profile: ZRDD2
        SSID: ZRDD2
        SSID length: 5
        Connection mode: Infra
        Security: Yes
        Set by group policy: No
        Connect even if network is not broadcasting: No
        Connectable: No
         Reason: 0x00028002
       Profile: GMANNET
        SSID: GMANNET
        SSID length: 7
        Connection mode: Infra
        Security: Yes
        Set by group policy: No
        Connect even if network is not broadcasting: No
        Connectable: No
         Reason: 0x00028002
       Profile: Conference Rm
        SSID: Conference Rm
        SSID length: 13
        Connection mode: Infra
        Security: Yes
        Set by group policy: No
        Connect even if network is not broadcasting: No
        Connectable: No
         Reason: 0x00028002
       Profile: rntdnet
        SSID: rntdnet
        SSID length: 7
        Connection mode: Infra
        Security: Yes
        Set by group policy: No
        Connect even if network is not broadcasting: No
        Connectable: No
         Reason: 0x00028002
    Information for Connection ID 4
    Connection started at: 2012-09-18 14:50:08-279
      Auto Configuration ID: 3
      Profile: Acrtek-WPA2
      SSID: Acrtek-WPA2
      SSID length: 11
      Connection mode: Infra
      Security: Yes
      Pre-Association and Association
       Connectivity settings provided by hardware manufacturer (IHV): Yes
       Security settings provided by hardware manufacturer (IHV): No
       Profile matches network requirements: Success
       Pre-association status: Success
       Association status: Success
        Last AP:  04-c5-a4-80-fc-50
      Security and Authentication
       Configured security type: WPA2-802.1X
       Configured encryption type: CCMP(AES)
       802.1X protocol: Yes
        Authentication mode: Invalid (5)
        Number of 802.1X restarts: 1
        Number of 802.1X failures: 0
       Key exchange initiated: No
       Number of security packets received: 2
       Number of security packets sent: 1
       Security attempt status: Success
    Information for Auto Configuration ID 2
      List of visible networks: 40 item(s) total, 40 item(s) displayed
      BSS Type PHY          Security          Signal(RSSI)          Compatible          SSID
      Infra           <unknown>          No                    22          Yes                    linksys
      Infra           <unknown>          Yes                    85          Yes                    MRB LLC
      Infra           <unknown>          Yes                    22          Yes                    belkin.be1
      Infra           <unknown>          No                    32          Yes                    AquaDeer-guest
      Infra           <unknown>          Yes                    64          Yes                    the ridge by apple
      Infra           <unknown>          No                    74          Yes                    MsPub
      Infra           g          Yes                    60          Yes                    mercer
      Infra           <unknown>          Yes                    24          Yes                    Chick-Fil-A
      Infra           <unknown>          Yes                    86          Yes                    (Unnamed Network)
      Infra           <unknown>          Yes                    38          Yes                    medialink
      Infra           g          Yes                    36          Yes                    Matt and Heather
      Infra           <unknown>          Yes                    40          Yes                    Belkin.442B
      Infra           g          Yes                    62          Yes                    sjslinksys
      Infra           g          Yes                    30          Yes                    Cubs
      Infra           g          Yes                    95          Yes                    (Unnamed Network)
      Infra           <unknown>          Yes                    24          Yes                    SG Roi
      Infra           <unknown>          Yes                    28          Yes                    Heliman
      Infra           <unknown>          Yes                    20          Yes                    Jenny lake's Guest Network
      Infra           <unknown>          Yes                    81          Yes                    radiofinger
      Infra           <unknown>          Yes                    10          Yes                    AquaDeer
      Infra           <unknown>          Yes                    32
    Diagnostics Information (Wireless Connectivity)
    Details about wireless connectivity diagnosis:
    For complete information about this session see the wireless connectivity information event.
    Helper Class: Auto Configuration
    Initialize status: Success
    Information for connection being diagnosed
    Interface GUID: 5bab8bfe-12d7-4e0c-a46b-efc490047802
    Interface name: Broadcom 4313GN 802.11b/g/n 1x1 Wi-Fi Adapter
    Interface type: Native WiFi
    Profile: Acrtek-WPA2
    SSID: Acrtek-WPA2
    SSID length: 11
    Connection mode: Infra
    Security: Yes
    Connect even if network is not broadcasting: No
    Result of diagnosis: Problem found
    Issue referred to: L2Sec Helper Class
    Root cause:
    Windows could not connect to "Acrtek-WPA2"
    You can try to connect again.
    Repair option:
    Reset your wireless network adapter
    This will disable and then enable the network adapter "Wireless Network Connection" on this computer.
    Diagnostics Information (L2sec Helper Class)
    Details about L2Sec Helper Class diagnosis:
    For complete information about this session see the Wireless Diagnostic Informational Event.
    Helper Class: Layer2 Security
    Initialize Status: Success
    Result of diagnosis: Problem found
    Issue referred to: EAP Helper Class
    Root cause (EAP):
    Network authentication failed\nWindows doesn't have the required authentication method to connect to this network.
    Detailed root cause:
    EAP failed
    Workaround for hypothesis:          Contact the network administrator for "Acrtek-WPA2"
    EAP workaround:          Contact your network administrator\nWindows needs to be configured to use the authentication method required for this network.
    Information for connection being diagnosed
    Interface GUID: {5bab8bfe-12d7-4e0c-a46b-efc490047802}
    Interface name: Broadcom 4313GN 802.11b/g/n 1x1 Wi-Fi Adapter
    Interface type: Native WiFi
    Profile: Acrtek-WPA2
    SSID: Acrtek-WPA2
    SSID length: 11
    Connection mode: Infra
    Security enabled: Yes
    Connection ID: 3
    Security settings provided by hardware manufacturer (IHV): No
    Profile matches network requirements: Yes
    Pre-Association and association status: Success
    Security and Authentication:
      Configured security type: Robust Secure Network (RSN / WPA2) with 802.1X
      Configured Encryption type: CCMP (AES)
      Security connect status: Fail 0x00050005
      Number of security packets received: 4
      Number of security packets sent: 3
      802.1X protocol: Yes
       Authentication Identity: User only
       IAS Server engaged: Yes
       EAP Method supported by IAS Server: Unknown
       EAP type: 25
       EAP Error: 0x40420016
       Number of 802.1X restarts: 1
       Number of 802.1X failures: 1
       802.1X status: Fail 0x00050005
      Key exchange initiated: No
       Unicast keys received: No
       Multicast keys received: No
    Network Diagnostics Log
    File Name:  A20D3467-8AD4-483E-91F4-9EC5E18AA1F9.Diagnose.0.etl
    Other Networking Configuration and Logs
    File Name:  NetworkConfiguration.cab
    Collection information
    Computer Name:  ACCRETIVE-SW
    Windows Version: 6.1
    Architecture: amd64
    Time: Tuesday, September 18, 2012 2:50:09 PM
    Any help would be greatly appreciated.

    Hello  Mr. Wells,
    Thank you for your question.
    However, the Small Business Support Community is limited to Cisco Small Business Products, and the Aironet products are considered as a Enterprise level devices.
    I recommend you to post this question on the on the correct forum, in order to get a better response.
    You can move your post using the Actions panel on the right.
    Best regards,
    Diego Rodriguez
    Cisco Small Business Community Engineer

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