Warranty Expires tomorrow!? help!

hey all ok so my standard warranty for my macbook expires tomorrow and i have some minor problems to take care of that i just haven't had time for so i was wondering will they still honor the warranty even though it expires tomorrow or can i still buy the extended procare package? any help is appreciated thanks!!!

If you click on the Support Tab and scroll to the bottom.You can enter the MB's Serial # and it will tell you exactly when the warranty expires.
Seeing as you said you're having problems with your MacBook,I wouldn't wait till the last second and risk not having a warranty.
Jim
PowerBook G3 500 Mhz "Pismo"/ 2.0Ghz BlackBook 2GB OWC RAM Mac OS X (10.4.9)

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I just purchased a new (sealed) Lenovo S230u factory box with security tape on both ends unopened, with no additional tape, from a major online retailer that also have physical stores in selected States.
It is a refurnished machine, according to the major retailer website, it has 90 days warranty from Lenovo with Levono phone number etc. Having bought several 1000+ Thinkpad and 3000 desktop from IBM, with the *very good* price offered and manufacture warranty, I am willing for the first time to try out the Thinkpads after it is owned by a Chinese company Lenovo. I had been very skeptical whether the Chinese company Lenovo would provide the same level of support as IBM. And this is where the nightmare begins.
I called and checked with the online retailer and they had a few hundred machines but I bought one of the last one they have in stock since it went to SOLD OUT within hours. I confirmed with them they are factory refurnished machines and they had hundreds of them. With the low price and short warranty, I made sure I have the ability to purchase extended warranty and went to Levono online chat for warranty to confirm how much it would cost to buy extended warranty and that shipping for any needed service is free BOTH ways. My last machine was HP and I loved how they provided two way free shipping and excellent technical support service. HP helped me fix an unexpected motherboard issue, deemed manufacturer’s defect and replaced it for free. No way I am buying any laptop with worse off warranty for a cheap price. The agent confirmed that I will be able to buy extended warranty with 2-way free shipping but need to receive the machine and give them the serial no. for a quote.
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Having read online discussions, I am very cautious to buy refurnished machines sold on eBay, non-major retailers that may switch off parts and discredit the warranty. I still checked that machine came with security tape sealed on both ends, nothing was altered.
However, when I started using the machine, I realized that it said my warranty expired! I called Levono immediately and the first agent gave me the lenovo_pop email address to send in my warranty and told me they can update and extend it for a year - I thought WOW, great if it is one year. I had tech issues as I performed a series of windows, lenovo, microsoft updates randomly, and getting some registry error message and wanted tech support to guide me quickly to restore to factory condition but the request was denied because warranty expired! Furthermore, he said they do NOT honor any warranty of refurnished machine NOT sold by lenovo.com! WHAT??? That is NOT what they informed me from online support BEFORE i purchased the machine!! And if my warranty end date is AFTER the day I called, they could have easily helped me? The machine expired 1/14/2014 (a year from manufacturer’s date) and I bought it beginning of Feb 2014. Oh great, I guess the few hundred customers that bought the same machine a few weeks before me won’t have this problem as I bought the last few machines – no wonder the cheap price for a wonderful laptop.
This issue was stretched out for weeks! With my case no. CLOSED – reason: no customer contact, when I was waiting for the agent who promised to call me back AFTER I emailed to Lenovo my proof of purchase twice to different emails - yet no one called. An agent then told me new info saying that the major retailer should be responsible to contact Lenovo. Then another agent said they don't honor any third party refurnished machine, even major retailers!! Another case no. opened and a supervisor escalated to a different Lenovo team with screen captures of links to retailer product page, warranty info, as well as my conversation with the Lenovo rep, yet I still receive no resolution 10 days after. This is night and day experience compared to previous IBM or HP experience I had. All contradicting info and the customer penalized.
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This is madness, and if for the diligent cautious buyer I am, this is what I go through from a major online retailer, I can not imagine what a normal buyer would go through. Loyal customers should NOT be the ones who pays for this.
I sincerely hope something can be resolved within a day before my extended return date expired and a senior forum administrator can help me. If not, at least loyal and potential customers would know that things like this could happen and consider this before you buy a refurbished levono anywhere other than Lenovo, and you can be the judge whether Lenovo and it’s policies are worth supporting.
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wabibi,
Thanks for the additional details via private message. My apologies for the troubles you have had so far - let's look into the situation and see what can be done to help you get this resolved.
Best regards,
Mark
ThinkPads: S30, T43, X60t, X1, W700ds, IdeaPad Y710, IdeaCentre: A300, IdeaPad K1
Mark Hopkins
Program Manager, Lenovo Social Media (Services)
twitter @lenovoforums
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Warranty Expires tomorrow!? help!

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