Warrenties, items, BOM's

By using different service modules in a service organisation, I would like to know how to handle warrenty issues related to a MTL-System items sold through OE. Do we have to use BOM's with warrenty item flag and how do we continue if warrenty is different in time (first year gold, than silver and bronze)? who can give ideas or solutions to this...

Rene
Yes, you're right about having to create an item for a warranty, flag it in the item attributes as a warranty and then attach it in BOM to the physical item. When you define the warranty, you would also associate a duration to it (ie. you specify how long the warranty will be valid, which in your example would be 1 year).
The solution to your second question regarding the warranty being different in the 2nd year would be the following: create a non-physical item which will be the gold warranty, click the warranty flag in the service attributes and set the duration of the warranty as one year. Attach this warranty to the physical item in BOM. Create another item, which you do not flag in the service attributes as a warranty, but as a service program only. When the gold warranty finishes, you can then attach this service program, which has different coverage than the initial warranty, to the product.
Remember that a warranty in Oracle terms is free of charge for the customer, whereas the customer would have to pay for a service program. If the silver coverage which is applicable during the second year is free of charge, make sure that it has a 0 price associated with it (warranties do not appear on a price list, service coverages do)
I hope this helps.
Heidy van der Linden
EMEA Oracle University
+31 30 669 9143
<BLOCKQUOTE><font size="1" face="Verdana, Arial">quote:</font><HR>Originally posted by rene van erkelens ([email protected]):
By using different service modules in a service organisation, I would like to know how to handle warrenty issues related to a MTL-System items sold through OE. Do we have to use BOM's with warrenty item flag and how do we continue if warrenty is different in time (first year gold, than silver and bronze)? who can give ideas or solutions to this...<HR></BLOCKQUOTE>
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