Was just told some interesting information regarding preorder and full retail price by a VZW Rep

Question

Just got off the phone with a rep on 611 who confirmed if you preorder you will receive the phone ON OR BEFORE the 10th. Now for those looking to purchase at full retail price, you will have to wait until the 28th. Don't shoot the messenger

Answer 1

VZWSWAG wrote:
I am only telling you all what i was told by this one rep. Why would I make this up? I personally do not even believe it. At first the rep told me that if you preorder you wont get it until the 28th, then i went back and forth with her saying how that sounds rediculous. Eventually she spoke to someone else (i think supervisor) and corrected herself by saying if you want to pay full retail you have to wait until the 28th.
Ok I don't think you're making it up. Sorry. It's not anyones fault here that they're being misinformed. Like you said you don't believe it either. But, cmon it's ridiculous.
Anyone here ever work as a CSR? I have for a U.S. major bank  about 6 years ago. Here's how it works:
In fairness it's not REALLY the CSR's fault...
Any time there is some type of new promotion, thye herd in groups of CSR's at a time and they have a real brief meeting ("training") which barely covers the basics. They do this for 2 reasons.
1- Time is money and they lose money having reps off the phones. They cover the basics have a quick Q&A and then get them back to work. They are given, in reality, inadequate info. Basically just enough to be dangerous. LOL. This is TRUE!
2- The corporate suits purposely do not give the CSR's all the info. They don't want them spilling the beans and causing problems. Which in turn can cause even more problems. 
Now that causes THIS to happen:
A customer calls in about the new promotion. They ask a specific question the CSR has no clue about how to answer. CSR does not want to sound stupid and literally just flubs his way through it rather than saying "I don't know".
Every CSR within hearing range, hears what that CSR just said and thinks "Cool", they start telling the same **bleep** to customers. By the end of the day EVERYONE believes it is FACT and uses it. Over time like any other tall tale or rumor it takes on a life of it's own.
Floor supervisors are in the same boat. They have maybe a TINY bit more info but, not much at all. They're asked a question they panic and literally make something up for the CSR to feed the customer.
It's actually an insane environment. I'm glad I don't have to do it any more.  But, the above scenarios I described happen every single minute of the day.
And then you have the really unethical sales reps who will slam you into an upgrade or "after-sale" to inflate his/her stats. That doesn't happen as much as it used to but, still does.
If you want the real answers, asked to be transfered to the supervisors, supervisor. Or possibly Retention.