Was told to press "Correct" button despite incorrect address!

My online BestBuy.com account has my current address, and no other address, and has so for years.
So imagine my surprise when the last time I shopped at Best Buy in person, the wrong address came up on the register, when the cashier entered my phone number. It's an address that I have not had in SEVEN YEARS, on the other side of the country. And what makes it even more mysterious is that I have shopped at the same Best Buy, with the same Best Buy credit card several times now and the CORRECT address has appeared before.
Now I told the cashier that my address was incorrect when I saw it both on her screen and my checkout screen, and I explained it was an old, wrong address. She told me to change it online. I told her it was already correct online. Then I ask her, "should I press Incorrect"? She says "No, press Correct".
So she was SO LAZY that she could not even bother to correct the address for me?! This was at the Lynnwood, WA store. I think the staff there needs better training, as this is the second time in a month where I have visited there to be confronted with disintered cashiers barely doing their jobs.

Hello Mindphaser,
We consider the personal information with which you've entrusted us to be highly important and, for many purposes, it is essential that it be accurate. The actions of the representative with whom you worked are regrettable, and I apologize both for your having to cope with her attitude and for not addressing the incorrect information when it was presented.
To my understanding, you should have been directed to select "Incorrect" prompting the representative to update your information. Why this was not done is inexplicable to me, as is the reason that the outdated information was presented in the first place.
If you'd like, I can verify that your current address, email, and telephone number are set as your default in our system. To do this, I ask that you send me a private message that includes the information that you wish verified. Once received, I'll complete any necessary updates -- if any are indeed needed -- and let you know when I've finished the work.
Please know that I'm grateful that you share this experience with me.
Sincerely,
John|Social Media Specialist | Best Buy® Corporate
Private Message

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