Waste of Time - Getting Help

Question

I was on line with a tech person who had to keep going back to get help and finally disconnected. It was a call appointment. After an hour no call back. Very frustrating.

Answer 1

The following is my unsuccessful (the reason for my frustrated posting)  & subsequent successful experiences.
From the internet I requested a call back at an appointment time. I was called on the appointed time. That is the excellent part.
I explained to the service person that I had a problem with CS5 Bridge appearing when I was keying in on CS6 Bridge. We spent more than twenty minutes in conversation. Much of the time was spent the agent trying to locate my accounts and his placing me on hold while he was supposedly confiring with others. He asked me for a call back number which I gave him at the beginning of the session. Sometime after 25 minutes the line disconnected. My phone was on speaker and I did not touch it.  After a half hour and no call back. I choose another approach. I never received a call back from this person.
My second approach was to call tech service directly. This time I spoke with a knowlegable person who understood the issues.
He spent considerable time with me going over possible solutions. Without success with the easier solutions he had me delete Photoshop CS5 and CS6. Then reinstall Photoshop CS6. This representative was outstanding. Very helpful and patient.
I do not know either of the agents names. Complements to the second one and retrain the first.