We have a 2009 white macbook it got to 7% power was shut down wont recharge tried taking the battery out and magsafe nor light on the magsafe

we have a 2009 white macbook it got to 7% power was shut down wont recharge tried taking the battery out and magsafe no light on the magsafe or power on the macbook? do we need a new magsafe or has the battery died?

Hi degsy t,
If you feel you may have potential battery or charger issues with your MacBook, you may find the troubleshooting steps in the following article helpful:
Mac notebooks: All about batteries
http://support.apple.com/kb/ht1446
Regards,
- Brenden

Similar Messages

Hi, I have been trying to update many things on my 2009 white macbook. Everytime I do it tells me I need a different version. I don't know what versions I need or even where to begin or if I need to purchase new hardware? Any suggestions?

Hi, I have been trying to update many things on my 2009 white macbook. Everytime I do it tells me I need a different version. I don't know what versions I need or even where to begin or if I need to purchase new hardware? It says my version is 10.5.8. I have tried downloading 10.6 but not sure what to do. Everyone else seems to be updating there's and mine is way behind however it still tells me I have no software updates...Any suggestions?

You have to understand the difference between an Update and an Upgrade.
An Update is a free change to add to the base code or as a bug fix within an existing Operating System. Such as the .8 added to 10.5.
An Upgrade is a complete new Operating System that must be purchased. Such as 10.5 Leopard to 10.6 Snow Leopard.
10.5 Leopard was based on Power PC code and was written to be able to run on both Power PC and Intel processors.
10.6 Snow Leopard has completely rewritten code and only runs on Intel Macs.
10.7 Lion used some 32 bit which allows it to run on Late 2006 through Early 2008 MacBooks and a lot of 64 bit code.
10.8 Mountain Lion is pure 64 bit, which excludes more systems than Lion did. It's not something you can add memory to, for example, as it involves the base architecture.

I have a 2009 13"MacBook pro running on OS X 10.6.8. How do I know whether this is leopard or mountain? What would you advise that I use as I need to be running OS X 10.7? All help appreciated. Thank you.

I have a 2009 13"MacBook pro running on OS X 10.6.8.
How do I know whether this is leopard or mountain?
What would you advise that I use as I need to be running OS X 10.7?
Also can you advise how I upgrade please?
All help appreciated. Thank you.

Thank you for your response Niel.
I do run Microsoft Office 2011 - will Snow Leopard support this?
Finally why snow leopard and not mountain lion?

I have a 2009 vintage MacBook Air. Ever since i downloaded Mavericks the performance has slowed considerably. Is there anything to do short of buying a new one?

I have a 2009 vintage MacBook Air. Ever since I installed maverik the speed to do anything has decreased significantly. After the 30 minutes of use it gets better, but still intemitently takes a time out for for a minute or more. Any solution other than buying a new one? Thanks
Model Name:          MacBook Air
Model Identifier:          MacBookAir2,1
Processor Name:          Intel Core 2 Duo
Processor Speed:          1.86 GHz
Number of Processors:          1
Total Number of Cores:          2
L2 Cache:          6 MB
Memory:          2 GB
Bus Speed:          1.07 GHz
Boot ROM Version:          MBA21.0075.B03
SMC Version (system):          1.34f8

2GB RAM is quite inadeqiate for OS X Mavericks to run efficiently.
It is better to have a new computer.
But you can try this.
OS X Mavericks: If your Mac runs slowly?
http://support.apple.com/kb/PH13895
Startup in Safe Mode
http://support.apple.com/kb/PH14204
Repair Disk
Steps 1 through 7
http://support.apple.com/kb/PH5836
Reset SMC.     http://support.apple.com/kb/HT3964
Choose the method for:
"Resetting SMC on portables with a battery you should not remove on your own".
Increase disk space.
http://support.apple.com/kb/PH13806

So I just bought a used MacBook from Amazon with OSX 10.5.8. I am trying to install new software and operating system, but I don't have the passwords to the Users set up in the computer. What do I do?

So I just bought a used MacBook from Amazon with OSX 10.5.8. I am trying to install new software and operating system, but I don't have the passwords to the Users set up in the computer. What do I do?

Put your install DVD into the optical drive (CD/DVD drive) and reboot. Be sure to either use the disc that came with your Mac, or, if you installed a later Mac OS X version from disc, use the newer disc. As soon as you hear the boot chime, hold down the "c" key on your keyboard (or the Option Key until the Install Disk shows up) until the apple shows up. That will force your MacBook to boot from the install DVD in the optical drive.
When it does start up, you'll see a panel asking you to choose your language. Choose your language and press the Return key on your keyboard once. It will then present you with an Installation window. Completely ignore this window and click on Utilities in the top menu and scroll down to Reset Password. After resetting the password use Startup Disk from the same menu to choose your hard drive for startup and restart.

My Macbook will not boot the operating system. It just goes to a blue screen after the apple logo and the spinning wheel goes off. I took the battery out and held the on/off button for five seconds and reset the PRAM. I have the old mac os disk.

My macbook will not boot. It goes to a blue screen after the logo and wheel goes off. I have taken the battery out and held the on/off button for five seconds and reset the PRAM. I have the the original os disk but have not put it in for fear of losing un backed op data.
Thanks
Rich

You won't lose any data unless you erase your hard drive.
Put your install DVD into the optical drive and reboot. As soon as you hear the boot chime, hold down the "c"key on your keyboard (or the Option key until the Install Disk shows up). That will force your MacBook to boot from the install DVD in the optical drive.
When it does start up, you'll see a panel asking you to choose your language. Choose your language and press the Return key on your keyboard once. It will then present you with an Installation window. Completely ignore this window and click on Utilities in the top menu and scroll down to Disk Utility and click it.When it comes up is your Hard Drive in the list on the left?
If it is then click on the Mac OS partition of your hard drive in the left hand list. Then select the First Aid Tab and run Repair Disk. The Repair Disk button won't be available until you've selected the Mac OS partition on your hard drive. If that repairs any problems run it again until the green OK appears and then run Repair Permissions.

I have a macbook from early 2008, and when I sign onto safari I get an error message for fast browser search plugin. After that error comes up my computer freezes and I have to force it to shut down. Does anyone know what that means and how I can fix it

I have a macbook from early 2008, and when I sign onto safari I get an error message for fast browser search plugin. After that error comes up my computer freezes and I have to force it to shut down. Does anyone know what that means and how I can fix it?

Means you have an incompatible Safari extension installed. Look in the /Home/Library/Safari/Extensions/ folder for the offending plug-in and delete it.

Hi there every one i have a iphone 5s i have drop in bath 16 time got it to work evry time at work monday on a diger fell out off pocket and smashed the screen i had passworld on it i need to do back up on itunes but i cannot because password needed

hi there every one i have a iphone 5s i have drop in bath 16 time got it to work evry time at work monday on a diger fell out off pocket and smashed the screen i had passworld on it i need to do back up on itunes but i cannot because password needed

It sounds like it is too late to back up. Did you not think of that the first 16 times? It is probably no good anyway due to corrosion from the water all those times. Buy a new phone.
Cheers
Pete

I'm using a macbook pro 2011 15",while i was charging it,i accidentally switched off the power supply while it is half way charging,will the battery get damaged if charging got interupted and switched on and off?

i'm using a macbook pro 2011 15",while i was charging it,i accidentally switched off the power supply while it is half way charging,will the battery get damaged if charging got interupted and switched on and off?

you are welcome

New macbook pro freezes intermittently, need to hold power to shut down

i just got a new macbook pro in june. i have 8 GB ram, a 1 TB hard drive.
it constantly freezes and i cant do anything except shut down my computer by holding the power button
last time it happened i had just finished downloading mountain lion, i was watching a youtube video, and the mountain lion installer seemed to try to boot up. here is the panic report or whatever.
can anyone confirm whether this is fixable on my end or should i just take it in to apple?? i am assuming they will cover it since it has nothing to do with me and i just bought the computer.
Interval Since Last Panic Report: 3700 sec
Panics Since Last Report:          1
Anonymous UUID:                    9C2ACB88-37B3-4B43-A6ED-A34B5AC87B90
Fri Jul 27 23:28:57 2012
panic(cpu 6 caller 0xffffff80002c4794): Kernel trap at 0xffffff7f8187e2f9, type 13=general protection, registers:
CR0: 0x0000000080010033, CR2: 0x000000010542c000, CR3: 0x0000000000100000, CR4: 0x00000000001606e0
RAX: 0xffffff80189b33ff, RBX: 0xffffff8013f20800, RCX: 0xffffff801bb99788, RDX: 0x0000000000000000
RSP: 0xffffff80f1313b30, RBP: 0xffffff80f1313b40, RSI: 0x0000000000000000, RDI: 0xffffff80189b33ff
R8: 0xffff7f818831e000, R9: 0xffffff80d26432d0, R10: 0x1546700000000060, R11: 0x000000000000003c
R12: 0x0000000000000000, R13: 0x0000000000000001, R14: 0xffffff801d56f580, R15: 0x0000000000000001
RFL: 0x0000000000010246, RIP: 0xffffff7f8187e2f9, CS: 0x0000000000000008, SS: 0x0000000000000010
CR2: 0x000000010542c000, Error code: 0x0000000000000000, Faulting CPU: 0x6
Backtrace (CPU 6), Frame : Return Address
0xffffff80f13137e0 : 0xffffff8000220792
0xffffff80f1313860 : 0xffffff80002c4794
0xffffff80f1313a10 : 0xffffff80002da55d
0xffffff80f1313a30 : 0xffffff7f8187e2f9
0xffffff80f1313b40 : 0xffffff7f82469bf1
0xffffff80f1313c60 : 0xffffff7f8244cb13
0xffffff80f1313c90 : 0xffffff7f82479cd2
0xffffff80f1313cc0 : 0xffffff7f8244f050
0xffffff80f1313d00 : 0xffffff7f8246be42
0xffffff80f1313d30 : 0xffffff7f8244d263
0xffffff80f1313d60 : 0xffffff7f8087d832
0xffffff80f1313da0 : 0xffffff7f8088411c
0xffffff80f1313dc0 : 0xffffff7f80884ca4
0xffffff80f1313e90 : 0xffffff7f80885013
0xffffff80f1313ef0 : 0xffffff800063ced6
0xffffff80f1313f30 : 0xffffff800063bc50
0xffffff80f1313f70 : 0xffffff800063baf4
0xffffff80f1313fb0 : 0xffffff8000820057
      Kernel Extensions in backtrace:
         com.apple.iokit.IOGraphicsFamily(2.3.4)[EF26EBCF-7CF9-3FC7-B9AD-6C0C27B89B2B]@0 xffffff7f80872000->0xffffff7f808aafff
            dependency: com.apple.iokit.IOPCIFamily(2.7)[C0404427-3360-36B4-B483-3C9F0C54A3CA]@0xffffff 7f80847000
         com.apple.driver.AppleIntelHD4000Graphics(7.2.8)[6B02D782-A79F-399C-81FD-353EBF F2AB81]@0xffffff7f8244a000->0xffffff7f824b0fff
            dependency: com.apple.iokit.IOPCIFamily(2.7)[C0404427-3360-36B4-B483-3C9F0C54A3CA]@0xffffff 7f80847000
            dependency: com.apple.iokit.IONDRVSupport(2.3.4)[474FE7E9-5C79-3AA4-830F-262DF4B6B544]@0xff ffff7f808ab000
            dependency: com.apple.iokit.IOGraphicsFamily(2.3.4)[EF26EBCF-7CF9-3FC7-B9AD-6C0C27B89B2B]@0 xffffff7f80872000
         com.apple.iokit.IOSurface(80.0.2)[A0D7A21B-A872-3CBC-AD6F-F8CCCCF2C136]@0xfffff f7f8187a000->0xffffff7f8188bfff
BSD process name corresponding to current thread: kernel_task
Mac OS version:
11E2620
Kernel version:
Darwin Kernel Version 11.4.2: Wed May 30 20:13:51 PDT 2012; root:xnu-1699.31.2~1/RELEASE_X86_64
Kernel UUID: 25EC645A-8793-3201-8D0A-23EA280EC755
System model name: MacBookPro9,1 (Mac-4B7AC7E43945597E)
System uptime in nanoseconds: 5698662334570
last loaded kext at 52916427291: com.apple.driver.AppleHWSensor          1.9.5d0 (addr 0xffffff7f8256e000, size 28672)
last unloaded kext at 168069118172: com.apple.driver.AppleUSBTCKeyEventDriver          227.6 (addr 0xffffff7f8227d000, size 8192)
loaded kexts:
com.vmware.kext.vmnet          3.0.0
com.vmware.kext.vmioplug          3.0.0
com.vmware.kext.vmci          3.0.0
com.vmware.kext.vmx86          3.0.0
at.obdev.nke.LittleSnitch          2.5.2
com.apple.driver.AppleHWSensor          1.9.5d0
com.apple.filesystems.autofs          3.0
com.apple.driver.AGPM          100.12.69
com.apple.driver.X86PlatformShim          5.0.0d8
com.apple.driver.AudioAUUC          1.59
com.apple.driver.AppleMikeyHIDDriver          122
com.apple.driver.AppleHDA          2.2.3f13
com.apple.driver.AppleUpstreamUserClient          3.5.9
com.apple.driver.AppleMikeyDriver          2.2.3f13
com.apple.driver.SMCMotionSensor          3.0.2d6
com.apple.driver.AppleSMCPDRC          5.0.0d8
com.apple.iokit.IOUserEthernet          1.0.0d1
com.apple.iokit.IOBluetoothSerialManager          4.0.7f2
com.apple.Dont_Steal_Mac_OS_X          7.0.0
com.apple.GeForce          7.2.8
com.apple.driver.AudioIPCDriver          1.2.3
com.apple.driver.AppleSMCLMU          2.0.1d2
com.apple.driver.AppleMuxControl          3.1.32
com.apple.driver.ApplePolicyControl          3.1.32
com.apple.driver.AppleLPC          1.6.0
com.apple.driver.AppleMCCSControl          1.0.33
com.apple.driver.AppleIntelHD4000Graphics          7.2.8
com.apple.driver.AppleIntelFramebufferCapri          7.2.8
com.apple.driver.AppleUSBTCButtons          227.6
com.apple.driver.BroadcomUSBBluetoothHCIController          4.0.7f2
com.apple.driver.AppleUSBTCKeyboard          227.6
com.apple.driver.AppleIRController          312
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless          1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib          1.0.0d1
com.apple.BootCache          33
com.apple.iokit.SCSITaskUserClient          3.2.1
com.apple.driver.XsanFilter          404
com.apple.iokit.IOAHCISerialATAPI          2.0.3
com.apple.iokit.IOAHCIBlockStorage          2.0.4
com.apple.driver.AppleFWOHCI          4.8.9
com.apple.driver.AirPort.Brcm4331          560.7.21
com.apple.driver.AppleSDXC          1.2.2
com.apple.iokit.AppleBCM5701Ethernet          3.2.4b8
com.apple.driver.AppleUSBHub          5.0.7
com.apple.driver.AppleEFINVRAM          1.6.1
com.apple.driver.AppleAHCIPort          2.3.0
com.apple.driver.AppleSmartBatteryManager          161.0.0
com.apple.driver.AppleUSBEHCI          5.0.7
com.apple.driver.AppleUSBXHCI          1.0.7
com.apple.driver.AppleACPIButtons          1.5
com.apple.driver.AppleRTC          1.5
com.apple.driver.AppleHPET          1.7
com.apple.driver.AppleSMBIOS          1.9
com.apple.driver.AppleACPIEC          1.5
com.apple.driver.AppleAPIC          1.6
com.apple.driver.AppleIntelCPUPowerManagementClient          195.0.0
com.apple.nke.applicationfirewall          3.2.30
com.apple.security.quarantine          1.3
com.apple.security.TMSafetyNet          8
com.apple.driver.AppleIntelCPUPowerManagement          195.0.0
com.apple.kext.triggers          1.0
com.apple.driver.DspFuncLib          2.2.3f13
com.apple.iokit.IOSurface          80.0.2
com.apple.iokit.IOSerialFamily          10.0.5
com.apple.iokit.IOFireWireIP          2.2.5
com.apple.iokit.IOAudioFamily          1.8.6fc18
com.apple.kext.OSvKernDSPLib          1.3
com.apple.driver.AppleHDAController          2.2.3f13
com.apple.iokit.IOHDAFamily          2.2.3f13
com.apple.driver.AppleGraphicsControl          3.1.32
com.apple.driver.AppleSMBusPCI          1.0.10d0
com.apple.driver.AppleBacklightExpert          1.0.4
com.apple.driver.X86PlatformPlugin          5.1.1d6
com.apple.driver.AppleSMC          3.1.3d10
com.apple.driver.IOPlatformPluginFamily          5.1.1d6
com.apple.nvidia.nvGK100hal          7.2.8
com.apple.driver.AppleSMBusController          1.0.10d0
com.apple.NVDAResman          7.2.8
com.apple.iokit.IONDRVSupport          2.3.4
com.apple.iokit.IOGraphicsFamily          2.3.4
com.apple.driver.AppleUSBBluetoothHCIController          4.0.7f2
com.apple.iokit.IOBluetoothFamily          4.0.7f2
com.apple.driver.AppleUSBMultitouch          230.5
com.apple.driver.AppleThunderboltDPInAdapter          1.8.4
com.apple.driver.AppleThunderboltDPAdapterFamily          1.8.4
com.apple.driver.AppleThunderboltPCIDownAdapter          1.2.5
com.apple.iokit.IOUSBHIDDriver          5.0.0
com.apple.driver.AppleUSBMergeNub          5.0.7
com.apple.driver.AppleUSBComposite          5.0.0
com.apple.iokit.IOSCSIMultimediaCommandsDevice          3.2.1
com.apple.iokit.IOBDStorageFamily          1.7
com.apple.iokit.IODVDStorageFamily          1.7.1
com.apple.iokit.IOCDStorageFamily          1.7.1
com.apple.iokit.IOSCSIArchitectureModelFamily          3.2.1
com.apple.driver.AppleThunderboltNHI          1.6.0
com.apple.iokit.IOThunderboltFamily          2.0.3
com.apple.iokit.IOFireWireFamily          4.4.5
com.apple.iokit.IO80211Family          420.3
com.apple.iokit.IOEthernetAVBController          1.0.1b1
com.apple.iokit.IONetworkingFamily          2.1
com.apple.iokit.IOUSBUserClient          5.0.0
com.apple.iokit.IOAHCIFamily          2.0.8
com.apple.iokit.IOUSBFamily          5.0.7
com.apple.driver.AppleEFIRuntime          1.6.1
com.apple.iokit.IOHIDFamily          1.7.1
com.apple.iokit.IOSMBusFamily          1.1
com.apple.security.sandbox          177.5
com.apple.kext.AppleMatch          1.0.0d1
com.apple.driver.DiskImages          331.7
com.apple.iokit.IOStorageFamily          1.7.2
com.apple.driver.AppleKeyStore          28.18
com.apple.driver.AppleACPIPlatform          1.5
com.apple.iokit.IOPCIFamily          2.7
com.apple.iokit.IOACPIFamily          1.4
Model: MacBookPro9,1, BootROM MBP91.00D3.B02, 4 processors, Intel Core i7, 2.6 GHz, 8 GB, SMC 2.1f170
Graphics: NVIDIA GeForce GT 650M, NVIDIA GeForce GT 650M, PCIe, 1024 MB
Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In, 512 MB
Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80CE, 0x4D34373142353237334448302D434B302020
Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80CE, 0x4D34373142353237334448302D434B302020
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xF5), Broadcom BCM43xx 1.0 (5.106.198.19.21)
Bluetooth: Version 4.0.7f2, 2 service, 18 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en1
Serial ATA Device: APPLE HDD HTS541010A9E682, 1 TB
Serial ATA Device: HL-DT-ST DVDRW GS31N
USB Device: hub_device, 0x8087 (Intel Corporation), 0x0024, 0x1a100000 / 2
USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x8509, 0x1a110000 / 3
USB Device: hub_device, 0x8087 (Intel Corporation), 0x0024, 0x1d100000 / 2
USB Device: hub_device, 0x0424 (SMSC), 0x2513, 0x1d180000 / 3
USB Device: IR Receiver, apple_vendor_id, 0x8242, 0x1d182000 / 6
USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0252, 0x1d183000 / 5
USB Device: BRCM20702 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x1d181000 / 4
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x821d, 0x1d181300 / 9

Reboot while holding down the command-r keys into the Recovery Disk and select Disk Utility. From there select your hard drive and then select Repair Disk.

15" i7 Macbook Pro from early 2011.takes the mac laptop two or three tries to boot successfully. It would turn on, show gray screen, shut down, turn on again, show gray screen, shutdown, and then turn on, show gray screen, before it can finally get

Hello All,
I have a 15" i7 Macbook Pro from early 2011. The past few weeks, it has been getting increasingly difficult to get on my computer. It takes the mac laptop two or three tries to boot successfully. It would turn on, show gray screen, shut down, turn on again, show gray screen, shutdown, and then turn on, show gray screen, before it can finally get to the dark gray log-in screen. Even when I finally get logged in to start working, thinking it would be okay now, it shuts down randomly.
I've ruled out the possibility of a software problem because I've just done a clean re-install of Mac OS X Mavericks on my computer just yesterday.
I did upgrade the RAM recently, about a month and a half ago, from 4GB to 16GB, I went to the apple store four days after that upgrade to have them do a hardware test, and clean the inside of my laptop, which helped with previous heat issues. When they did the hardware test, the hardware was all registered as fine from their system.
I've tried resetting the SMC, PRAM, and doing the internet recovery hardware test, but to no avail. I thought I could at least find out what parts needed to be replaced from the hardware test but it seems that when the hardware test is almost finished, the computer just shuts down, So I am unable to see the results.
My computer is also having battery issues, under battery condition, it says "replace now," parts have been ordered, waiting for arrival. But if the battery health is low, it should still boot up fine, it would just hold a significantly less charge.
Could this be a hard drive issue?
Has anyone had similar symptoms and how was it resolved?
Does anyone know what I can do to alleviate this issue?
I haven't had time to take it to Apple because I'm currently taking a 21 credit semester academically. I'm an art and design student so my computer is basically the bane of my existence. Help! Any constructive advice is welcomed!
Thank you so much for your input!
-Christina C.

Problem description:
The Hard Disk is failing.
EtreCheck version: 2.0.11 (98)
Report generated November 4, 2014 at 7:59:28 AM EST
Hardware Information: ℹ️
MacBook Pro (15-inch, Early 2011) (Verified)
MacBook Pro - model: MacBookPro8,2
1 2.2 GHz Intel Core i7 CPU: 4-core
16 GB RAM Upgradeable
BANK 0/DIMM0
8 GB DDR3 1600 MHz ok
BANK 1/DIMM0
8 GB DDR3 1600 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Video Information: ℹ️
Intel HD Graphics 3000 - VRAM: 512 MB
Color LCD 1440 x 900
AMD Radeon HD 6750M - VRAM: 1024 MB
System Software: ℹ️
OS X 10.9.5 (13F34) - Uptime: 0:3:43
Disk Information: ℹ️
TOSHIBA MK7559GSXF disk0 : (750.16 GB)
S.M.A.R.T. Status: Verified
EFI (disk0s1) <not mounted> : 210 MB
HDV4 (disk0s2) / [Startup]: 749.30 GB (712.10 GB free)
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
MATSHITADVD-R   UJ-898
USB Information: ℹ️
Apple Inc. FaceTime HD Camera (Built-in)
Apple Inc. BRCM2070 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Computer, Inc. IR Receiver
Thunderbolt Information: ℹ️
Apple Inc. thunderbolt_bus
Gatekeeper: ℹ️
Mac App Store and identified developers
Kernel Extensions: ℹ️
/Library/Application Support/Avast/components/fileshield/unsigned
[loaded] com.avast.AvastFileShield (2.1.0 - SDK 10.9) Support
/Library/Application Support/Avast/components/proxy/unsigned
[loaded] com.avast.PacketForwarder (1.4 - SDK 10.9) Support
Launch Agents: ℹ️
[not loaded] com.adobe.AAM.Updater-1.0.plist Support
[loaded] com.avast.userinit.plist Support
Launch Daemons: ℹ️
[invalid?] com.adobe.SwitchBoard.plist Support
[loaded] com.avast.init.plist Support
[loaded] com.avast.uninstall.plist Support
[loaded] com.avast.update.plist Support
[invalid?] com.perion.searchprotectd.plist Support
User Launch Agents: ℹ️
[invalid?] com.avast.home.userinit.plist Support
[loaded] com.google.keystone.agent.plist Support
[invalid?] com.jdibackup.ZipCloud.autostart.plist Support
User Login Items: ℹ️
None
Internet Plug-ins: ℹ️
AdobePDFViewer: Version: 10.1.1 Support
QuickTime Plugin: Version: 7.7.3
JavaAppletPlugin: Version: 14.9.0 - SDK 10.7 Check version
Default Browser: Version: 537 - SDK 10.9
User Internet Plug-ins: ℹ️
TroviNPAPIPlugin: Version: 1.0 - SDK 10.9 Support
Google Earth Web Plug-in: Version: Unknown
Safari Extensions: ℹ️
Avast Online Security
Trovi Search for Safari
3rd Party Preference Panes: ℹ️
None
Time Machine: ℹ️
Time Machine not configured!
Top Processes by CPU: ℹ️
      16% mds
      7% WindowServer
      1% loginwindow
      1% fontd
      1% com.avast.daemon
Top Processes by Memory: ℹ️
120 MB com.avast.daemon
86 MB Google Chrome
52 MB Finder
52 MB WindowServer
41 MB Google Chrome Helper
Virtual Memory Information: ℹ️
13.45 GB Free RAM
1.34 GB Active RAM
944 MB Inactive RAM
1.43 GB Wired RAM
1.11 GB Page-ins
0 B Page-outs

I want to turn my macbook air off. the shut down button already appeared but the mouse/cursor just hang and won't work. even after pressing the enter button to shut my mac off won't work. what will i do?

i want to turn my macbook air off. the shut down button already appeared but the mouse/cursor just hang and won't work. even after pressing the enter button to shut my mac off won't work. what will i do?

This is not a reply. I just want to elaborate on this problem.
My computer freezes occasionally when it is used after being sleep for a while. The spinning ball appears and everything is totally disabled. Nothing on the keyboard works.
The mouse moves, but does not work.
The only solution is to turn the power off and on (losing all data in open applications.)
I kept the System monitor running on the side to find out which program was running when the computer froze. The Monitor as well as all other applications froze, but the data showed:
Firefox 18.4%
Activity Monitor 0.9%
Firefox Plugin 0.2%
This is all the information I have. By the way, I am using iMac with OS 10.6.

My MacBook Air shuts down when its more than half way charged and won't turn on unless I plug it in to the adapter? Why is this happening and how can I fix it?

My MacBook Air shuts down when its more than half way charged and won't turn on unless I plug it in to the adapter? Why is this happening and how can I fix it?

If you really do have a Mid 2013 Mac Air model then it is still in warranty, as the standard Apple warranty is one year from date of purchase. So take it into an Apple store and have it diagnosed and fixed under the warranty. There is some type of hardware problem that only Apple can fix.

Macbook Pro (2011) froze while working, forced shut down, now won't turn on. Grey screen with apple logo and spinning wheel for hours. Help?

Macbook Pro (2011) froze while working, forced shut down, now won't turn on. Grey screen with apple logo and spinning wheel for hours. Help?
Unfortunately do not know the operating system since I never updated anything and I can't get in to it.
Thanks for your assistance.

If you want to preserve the data on the boot drive, and it's not already backed up, you must try to back up now, before you do anything else. It may or may not be possible. If you don't care about the data, you can skip this step.
There are several ways to back up a Mac that is not fully functional. You need an external hard drive to hold the backup data.
1. Boot from the Recovery partition or from a local Time Machine backup volume (option key at startup.) Launch Disk Utility and follow the instructions in this support article, under “Instructions for backing up to an external hard disk via Disk Utility.”
2. If you have access to a working Mac, and both it and the non-working Mac have FireWire or Thunderbolt ports, boot the non-working Mac in target disk mode. Use the working Mac to copy the data to another drive. This technique won't work with USB, Ethernet, Wi-Fi, or Bluetooth.
3. If the internal drive of the non-working Mac is user-replaceable, remove it and mount it in an external enclosure or drive dock. Use another Mac to copy the data.

HT201263 My I phone 5 got hot actually very hot.. Boiling hot and then the battery charge went from 100 to 50 and within a minute was shut down and never on again...I bought the phone from the apple store in manhattan new York I bout the unlocked phone

My I phone 5 got very hot actually boiling hot although it was not exposed to any external heat ...it was fully charged and within 10 minutes it was half charged 50% and within one minute it was shut down ... Tried re charging through the computer and through the power but no response the phone is totally black... Tried connecting to I tunes and no response.. The thing is that I bought the I phone 5 on the 23 rd December 2012 from Manhattan new York and I live in Qatar and there is no service centre in qatar .. I am now without a phone although I paid 706$ and that's a big amount .. I am disappointed .. I bought an original phone from the original apple store and I ended up with a product that didn't survive for a month.. What quality assurance do the apple have on their products...I need help here

I appreciate the fast reply.
Well, I checked the iphone and the battery charged going from the bolt to the plug in the upper right hand corner very quickly. On my other cell phones, charging took a REAL long time.
Again, is this normal? I unplugged the iphone from the charger and I am going to monitor the battery power today. I find it odd that the battery would work on standby for 4 days without recharging the battery and then start doing something wacky. Any thoughts?

We have a 2009 white macbook it got to 7% power was shut down wont recharge tried taking the battery out and magsafe nor light on the magsafe

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